facility_name: NEWPORT ACADEMY-TANGLEWOOD

raw_content:
Narrative:
It was also reported that staff did not intervene, other than suggesting the clients walk away from each other. Confidential interviews revealed that staff did not have early enough interventions ahead of the altercation. Confidential interviews also revealed that staff did attempt early interventions to de-escalate the clients prior to altercation. Based on confidential interviews, the allegation that facility staff did not prevent youths from engaging in a physical altercation, may have occurred, however is not supported or proven by evidence. Therefore, the allegation is unsubstantiated at this time. Exit interview was conducted and a copy of this report, along with the appeal rights were explained and emailed to Program Manager Ellen Asquith for signature. Original signed reports will be placed in facility file.

Investigation Findings:
13On January 20, 2022, at 3:37pm, Licensing Program Analyst (LPA) Adrian Mendez made contact with the facility and met with Program Manager Ellen Asquith of Newport Academy-Tanglewood to discuss the investigative findings for the allegation noted above. LPA conducted an inspection with the facility on September 8, 2021 at 2:21pm, no deficiencies were noted. During the investigation, LPA interviewed one Group Home staff (S1), one biological parent (BP2) of client #2 (C2) and four clients (C4, C5, C6, C7). LPA also reviewed two Serious Incident Reports (SIR's) dated August 30, 2021, and August 31, 2021. Client #1 and Client #2 (C1, C2) were unavailable to be interviewed as C1 and C2 were no longer placed at the facility when LPA initiated the complaint investigation. On September 2, 2021, the Department received an allegation that facility staff did not prevent youths from engaging in a physical altercation. It was reported that staff did not do anything about the physical altercation between clients. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Adrian Mendez LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, THE CITY DR., SUITE FACILITY NAME: NEWPORT ACADEMY-TANGLEWOODFACILITY NUMBER: VISIT DATE: 01/20/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


state: CA

summary: Complaint Investigation - Unsubstantiated - 1 allegation

raw_content:
Narrative:
On May 15, 2023, Community Care Licensing (CCL) received a complaint alleging that due to lack of supervision minor physically assaulted another minor in care, due to lack of supervision minor is threatening other minors in care, and staff did not seek medical attention to minor in care. Confidential interviews revealed conflicting statements. Thus, confidential interviews did not corroborate the allegation with a preponderance of evidence. Based on confidential interviews, and record review the allegations that due to lack of supervision minor physically assaulted another minor in care, due to lack of supervision minor is threatening other minors in care, and staff did not seek medical attention to minor in care, may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violations occurred. Therefore, the allegations are unsubstantiated at this time. Exit interview was conducted and a copy of this report along with the appeal rights was provided to Amanda Seymour.

Investigation Findings:
13On August 25, 2023, at 3:30pm Licensing Program Analyst (LPA), Jacqueline Garcia arrived unannounced at Newport Academy-Tanglewood Group Home (GH). LPA met with Amanda Symur to deliver the investigative finding for the above-stated allegations. On May 22, 2023, at 10: AM, Licensing Program Analyst (LPA), Cynthia Urena initiated the investigation at the facility and collected pertinent documents from the Group Home staff and client files. LPA Urena conducted an inspection of the GH, and no immediate health or safety concerns were observed. LPA Urena conducted interviews with three staff members (S1, S2, S3) and four clients (C1, C3, C4, C5). Client #2 (C2) was not interviewed due to not responding to multiple attempts. ***continued on second page UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Jacqueline Garcia LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION FACILITY NAME: NEWPORT ACADEMY-TANGLEWOODFACILITY NUMBER: VISIT DATE: 08/25/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

report_type: Complaint Investigation

met_with: Amanda Seymour-Residential Director

complaint_status: unsubstantiated


summary: Facility Evaluation

raw_content:
Narrative:
On October 18, 2021 at 10:34am, Licensing Program Analysts (LPA's) Adrian Mendez and Jesus Cervantes arrived unannounced at the facility to conduct a Post-Licensing/Required Annual inspection of the facility. The facility was inspected inside and out with Residential Supervisor Malik Hall. Bedrooms are arranged so that no more than two clients share a room, and there is one client per bed. There is adequate shelf and closet space for client's belongings. The bathrooms were clean and in good repair. The hot water in the client bathroom was measured to be within regulatory requirements. All hazardous items have been properly made inaccessible to areas where clients will not have access. The medications were stored and locked in a cabinet in the medication room at the end of the hallway. Cleansers/chemicals are locked and stored in a cabinet at the end of the entry way. Sharp knives are inaccessible and stored in a locked cabinet in the kitchen. The First Aid Kit is located in the medication room and contained all required supplies. The facility's smoke/carbon monoxide detectors in the hallways were checked and were operable. There are no guns or weapons in the facility as stated by Residential Supervisor. The following required posted items were observed accessible to clients: Facility License, Grievance Procedures, Personal Rights, Visitation policies, Emergency Disaster Plan and current menu. The facility outside grounds was also inspected and it was observed to be clean and well maintained. Emergency exits were free from obstruction. Due to the need to complete staff/client interviews and staff/client file reviews, this inspection will need to be continued at later date. Based on the facility inspection, there are no deficiencies found at this time. An exit interview was conducted, and a copy of this report was explained to Residential Supervisor Malik Hall. Due to printer malfunction, this report will be emailed to Residential Supervisor Malik Hall.

report_type: Facility Evaluation

visit_type: Annual

met_with: Malik Hall


summary: Facility Evaluation

raw_content:
Narrative:
On October 20, 2021 at 10:16am, Licensing Program Analysts (LPA's) Adrian Mendez and Jesus Cervantes arrived unannounced at the facility to conduct an Annual Continuation inspection of the facility. LPA discussed and reviewed the following inspection components; Operations. All the staff files are stored and secured at a different facility location (#306090011). Staff records are also accessible electronically via a secured records portal. LPA Cervantes reviewed eight staff files. All the staff have met the training and qualification requirements per regulations requirements. Per a review of the Community Care Licensing Information System (LIS), all staff met DOJ/FBI criminal record clearances and Child Abuse Index Check requirements. A sample of six client files were reviewed during the inspection. All files did not contain the necessary documents per Title Regulations. Technical Violation notes was issued for the following: Not all client Needs and Services Plans contained required signatures by authorized representatives as specified in California Code of Regulations (CCR) 84070(c)(1). Technical Violation was issued and there are no citations at this time. Due to the need to complete staff/client interviews, this inspection will need to be continued at later date. Based on the facility inspection, and files reviewed, there are no deficiencies found at this time. An exit interview was conducted, and a copy of this report was explained to Residential Supervisor Malik Hall. Due to printer malfunction, this report will be emailed to Residential Supervisor Malik Hall.

visit_type: Case Management


summary: Facility Evaluation

raw_content:
Narrative:
On October 26, 2021 at 10:16am, Licensing Program Analyst (LPA) Adrian Mendez arrived unannounced at the facility to conduct an Annual Continuation inspection of the facility. LPA met with Residential Supervisor Malik Hall. LPA discussed and reviewed the following inspection components; Operations, and Emergency Disaster Preparedness. During the inspection, interviews were conducted with four children, and six staff. Based on the facility inspection, and files reviewed, there are no deficiencies found at this time. An exit interview was conducted, and a copy of this report was explained to Residential Supervisor Malik Hall. Due to printer malfunction, this report will be emailed to Residential Supervisor Malik Hall.


summary: Facility Evaluation

raw_content:
Narrative:
On November 27, 2023 at 10:30am, Licensing Program Analyst (LPA) Jacqueline Garcia arrived unannounced at the facility to conduct a Required Annual inspection of the facility. The facility was inspected inside and out with Residential Supervisor Malik Hall. Bedrooms are arranged so that no more than two clients share a room, and there is one client per bed. There is adequate shelf and closet space for client's belongings. The bathrooms were clean and in good repair. The hot water in the client bathroom was measured to be within regulatory requirements. All hazardous items have been properly made inaccessible to areas where clients will not have access. The medications were stored and locked in a cabinet in the medication room at the end of the hallway. Cleansers/chemicals are locked and stored in a cabinet at the end of the entry way. Sharp knives are inaccessible and stored in a locked cabinet in the kitchen. The First Aid Kit is located in the medication room and contained all required supplies. The facility's smoke/carbon monoxide detectors in the hallways were checked and were operable. There are no guns or weapons in the facility as stated by Residential Supervisor. The following required posted items were observed accessible to clients: Facility License, Grievance Procedures, Personal Rights, Visitation policies, Emergency Disaster Plan and current menu. The facility outside grounds was also inspected and it was observed to be clean and well maintained. There is a swimming pool located in the backyard of the facility which is made inaccessible with a gate that is five feet tall and self-latching. Emergency exits were free from obstruction. ***continued on 809-C. All the staff files are stored and secured at a different facility location (#306004815). Staff records are also accessible electronically via a secured records portal. LPA reviewed five staff files. All the staff have met the training and qualification requirements per regulations requirements. Per a review of the Community Care Licensing Information System (LIS), all staff met DOJ/FBI criminal record clearances and Child Abuse Index Check requirements. LPA also reviewed six client files during the inspection. All files contain the necessary documents per Title Regulations. During the inspection, interviews were conducted with two children, and two staff. Based on the facility inspection, and files reviewed, there are no deficiencies found at this time. An exit interview was conducted, and a copy of this report printed and was explained to Residential Supervisor Malik Hall.

met_with: Malik Hall-Residential Supervisor


summary: Facility Evaluation

raw_content:
Narrative:
On November 06, 2024 at 09: AM, Licensing Program Analyst (LPA) Jacqueline Garcia arrived unannounced at the facility to conduct a Required Annual inspection of the facility. The facility was inspected inside and out with Residential Director, Amanda Seymour. Bedrooms are arranged so that no more than two clients share a room, and there is one client per bed. There is adequate shelf and closet space for client's belongings. The bathrooms were clean and in good repair. The hot water in the client bathroom was measured at 113 and was within regulatory requirements. All hazardous items have been properly made inaccessible to areas where clients will not have access. The medications were stored and locked in a cabinet in the medication room at the end of the hallway. Cleansers/chemicals are locked and stored in a cabinet at the end of the entry way. Sharp knives are inaccessible and stored in a locked cabinet in the kitchen. The First Aid Kit is located in the medication room and contained all required supplies. The facility's smoke/carbon monoxide detectors in the hallways were checked and were operable. There are no guns or weapons in the facility as stated by Residential Director, Amanda Seymour. The following required posted items were observed accessible to clients: Facility License, Grievance Procedures, Personal Rights, Visitation policies, Emergency Disaster Plan and current menu. The facility outside grounds was also inspected and it was observed to be clean and well maintained. The facility has three ring cameras (outside front door, outside on the right side of the facility and outside in the backyard). There are no cameras inside of the facility. There is a swimming pool located in the backyard of the facility which is made inaccessible with a gate that is five feet tall and self-latching. Emergency exits were free from obstruction. All the staff files are stored and secured at a different facility location (#306004815). Staff records are also accessible electronically via a secured records portal. . LPA reviewed five staff files. All the staff have met the training and qualification requirements per regulations requirements. Per a review of the Community Care Licensing Information System (LIS), all staff met DOJ/FBI criminal record clearances and Child Abuse Index Check requirements. LPA also reviewed five client files during the inspection. All files contain the necessary documents per Title Regulations. During the inspection, interviews were conducted with two children, and two staff. Based on the facility inspection, confidential interviews, and files reviewed, there are no deficiencies found at this time. An exit interview was conducted, and a copy of this report along with LIC 811 was explained and given to Residential Director, Amanda Seymour.


summary: Facility Evaluation

raw_content:
Narrative:
On July 23, 2025, at 8: AM, Licensing Program Analysts (LPAs) Gilbert Marquez and Stefanie Mutialu made an unannounced visit for the purpose of conducting an annual inspection of the facility. LPAs met with Executive Director Amanda Seymour and Compliance Specialist Whitney Rodgers. The Facility is licensed to serve six ambulatory children ages 12-17 years old. The current census is six female children. The facility is current with their license fees. The facility is a single story building that is a three bedroom, five bathroom home. A physical plant inspection was completed with Executive Director Amanda Seymour and included the following checks: three client bedrooms, three client bathrooms, two staff bathrooms, kitchen, living room, dining room, medication room, staff break room, storage area, individual therapy office, family therapy office, sensory room, garage, one school classroom, gym/fitness room, two care coordinators offices, program director's office, pantry, laundry room, unused horse stables and horse riding arena, front yard, backyard and swimming pool. All required forms are posted including Grievance Procedures, Visitation Policies, Personal Rights form and Foster Care Ombudsman poster, and the Emergency Disaster Plan was also posted. Clients' medications were observed to be inaccessible and stored in medication room. Facility grounds are clean and free of debris. There is adequate indoor and outdoor activity space. There is a swimming pool located in the backyard of the facility which is made inaccessible with a gate that is five feet tall and self latching. ***Continued on Lic809c*** **Continued from LIC809** Emergency exits were free from obstruction. Fire extinguishers are properly charged and serviced on 05/01/2025. Fire inspection was completed on 02/26/2025. The facility maintains an adequate supply of perishable and non-perishable foods to prepare the items on the posted menu. LPA observed a minimum seven-day non-perishable and two-day perishable supply of food. Individual beds were observed with clean linens, pillows, comforters, and mattresses in good repair. All three bedrooms contain two twin beds. The facility has four client bathrooms. The water temperature was tested in one bathroom and was 112.4 degrees Fahrenheit which is within the regulatory range of 105 degrees to 120 degrees Fahrenheit. Per facility staff, no firearms or weapons are allowed in the facility. LPA reviewed five client files (C1-C5, see Confidential Names List LIC811). Five out of five client records reviewed had required documents including admission agreements, signed personal rights, medical/dental exam, immunization records, medical consent forms, an initial and updated needs and services plan on file, and met the minimum requirements per Interim Licensing Standards. C1 turned 18 years old while in care on 06/27/2025, therefore the facility is receiving a type B violation. LPAs reviewed five staff (S1-S5) files. Five out of five staff records reviewed have the verification of Department of Justice, Federal Bureau of Investigation, and Child Abuse Index Check clearances and were associated with the facility. Five out of five staff records reviewed have proof in file of acknowledging confidentiality and mandated child abuse reporting requirements. LPAs conducted two staff interviews and two client interviews. Facility is being cited for violation of California Code of Regulations, Title Division Six, Section 80010(a): Limitations on Capacity and Ambulatory Status. An exit interview was conducted, a copy of this report, LIC811, a plan correction and appeal rights were discussed and provided to Compliance Specialist, Whitney Rodgers. A copy of this report will be placed in the facility file.

met_with: Whitney Rodgers, Compliance Specialist


facility_name: NEWPORT ACADEMY-WILLOW HILL

summary: Facility Evaluation

raw_content:
Narrative:
On 8/16/2023 at 11:00AM, Licensing Program Analyst (LPA) Selena Hood conducted an announced visit to the applicant facility. The purpose of this visit was to conduct the pre-licensing inspection utilizing the CARE tools. LPA met with Priscilla Hernandez, Program Director who assisted with this inspection. LPA Hood inspected the facility inside and out. The facility is a two-story home with four bedrooms, four staff offices, three bathrooms, and a locked medication room. The facility has a pool that has a five-foot locking gate. LPA observed that the home is tidy and in good repair. There were six beds with bedding, pillows, and room to navigate around the room. LPA observed the office that will hold staff and client files located upstairs. The facility has a large fridge and freezer, as well as working water. LPA observed that the diagram with emergency exits is placed multiple times throughout the facility. The facility also had up-to-date fire extinguishers. LPA observed that there will be space to store and lock potentially dangerous materials in the home. The home has multiple common areas for clients to rest in. Currently, the kitchen has boxes that are currently being unpacked including food-preparation materials. LPA advised that the boxes will need to be unpacked and food preparation materials present before youth are admitted. The fire clearance for the home has been approved. LPA conducted an exit interview with Priscilla Hernandez, Program Director at 11:55AM whose signature confirms the receipt of this document.

visit_type: Prelicensing

met_with: Priscilla Hernandez


summary: Facility Evaluation

raw_content:
Narrative:
On 6/7/2024 at 10:15am, Licensing Program Analyst (LPA) Selena Hood conducted a visit to the licensed facility. The purpose of this visit was to conduct the Post-Licensing inspection. The facility has not admitted any clients since it's licensure on 9/14/2023. LPA met with Fausto Sandoval, Administrator and Alvaro Zambrano, Residential Director. LPA conducted a walk through of the physical plant. The facility is a two-story home with four bedrooms, four staff offices, three bathrooms, and a locked medication room. The facility has a pool which has a five-foot locking gate. LPA observed that the home is clean, tidy and in good repair. There were six beds with sheets, bedding, pillows, and room to navigate around the room. The bathrooms and kitchen sink were equipped with soap and paper towels. LPA observed the offices that will hold physical staff and client files, the facility plans to keep most files online and accessible during Licensing visits. LPA observed the nurses' office where medication and medication logs will be kept. The office included a working refrigerator for medications that require refrigeration. LPA observed the kitchen, including the freezer and fridge that met temperature requirements. The facility will be receiving meal delivery services, the representatives on site recognized that they understood the requirement to have two days of perishable foods and seven days of non-perishable foods on site. The facility also had up-to-date fire extinguishers, carbon monoxide detectors, and smoke detectors. LPA observed the Health and Safety Binder that included emergency information including the location of shutoff valves, generator, and fire alarms. The binder included maintenance logs for the generators and fire extinguishers. The facility has not been conducting emergency drills due to no clients on site, but included documentation of the dates that drills would be done if clients and staff were on site. LPA conducted two staff interviews. The facility has received fire clearance for the main building. There is a converted garage on site that has staff offices, a gym, and a classroom which has not received an approved fire clearance from San Ramon Valley Fire Protection District. The facility representatives were informed that they can not utilize these areas for clients until a fire clearance is received. The facility is submitting a request to reschedule the fire clearance, the request will be forwarded to LPA prior to July 5, 2024. LPA conducted an exit interview with Fausto Sandoval, Administrator and Alvaro Zambrano, Residential Director at 11:37AM. Administrator's signature confirms the receipt of this document.

met_with: Fausto Sandoval


summary: Facility Evaluation

raw_content:
Narrative:
On 9/11/2024 at 10:30am, Licensing Program Analyst (LPA) Mona Lam and LPA Jasmine Cardeno conducted a visit to the licensed facility. The purpose of this visit was to conduct the annual inspection. The facility has not admitted any clients since the post-licensing visit. LPAs met with Fausto Sandoval, Administrator. LPAs conducted a walk through of the physical plant. License is posted in a prominent area in the living room as well as the client rights and grievance forms. The facility is a two-story home with four bedrooms (two bedrooms with double occupancies and two bedrooms with single occupancy), four staff offices, three and a half bathrooms, and a locked medication room. The facility has a pool which has a five-foot locking gate. LPAs observed that the home is clean, tidy and in good repair. There were six beds with sheets, bedding, pillows, and room to navigate around the rooms. The bathrooms and kitchen sink were equipped with soap and paper towels. The facility plans to keep most files online and accessible during licensing visits. LPAs observed the nurses' office where first aid kits are kept. The office included a working refrigerator for medications that require refrigeration. Two fireplaces are locked and not in use; one is located in the living room and one is located in a double occupancy client bedroom. In addition, the facility has an additional building on-site, where there is a converted garage that is used for a gym and a classroom on the first floor and staff offices on the second floor. This has received an approved fire clearance. LPA Lam advised for air conditioning and heater to be installed within the converted garage on site. LPAs observed the kitchen, including the freezer and fridge that met temperature requirements. The facility's temperature is within the requirements. The facility will be receiving meal delivery services, the representatives on site recognized that they understood the requirement to have two days of perishable foods and seven days of non-perishable foods on site. The facility also had up-to-date fire extinguishers, carbon monoxide detectors, and smoke detectors. LPAs observed the Health and Safety Binder that included emergency information including the location of shutoff valves, generator, and fire alarms. The binder included maintenance logs for the generators and fire extinguishers. In addition, the binder included the emergency drill forms. LPAs observed one staff file. Based on administrator files and documentation on first aid/CPR training as well as staff interview, the administrator needs to update their training regarding first aid/CPR. However, the administrator is not responsible for providing direct care and supervision, unless called upon due to a staff member calling out. LPAs advised in fulfilling the training for first and CPR as soon as possible as well as additional training related to direct support staff to meet these requirements. LPAs issued a technical advisory for 80075(f). LPAs conducted one staff interview. LPAs conducted an exit interview with Fausto Sandoval, Administrator and provided one technical advisory during the inspection. An appeals rights was discussed. Administrator's signature confirms the receipt of this document.


facility_name: NEWPORT ACADEMY - APPLEWOOD

summary: Facility Evaluation

raw_content:
Narrative:
On 5-16-23, at 8:30am Licensing Program Analyst (LPA) Nancy O'Connell conducted an announced prelicensing inspection at the above-listed facility. Licensing staff was met by Mydori Saipale, Residential Program Manager; Monique Hernandez, Administrator, Freddie Ford, Executive Director The facility is two-story home which contains 6bedrooms and 7 bathrooms . The home has a fully equipped kitchen and a spacious living room that can be utilized as a multipurpose room. The frontyard, and backyard was observed to be secure, free of obstructions, and maintained in a neat condition. The facility maintains one facility vehicle that seats 8 people and insurance/registration were observed to be current. There are plenty of charged fire extinguishers through the facility. Carbon monoxide detectors were tested and fully functional. Detergents and cleaning supplies were observed to be locked and inaccessible to minors. The nursing office located on the first floor was observed to be secured and inaccessible to minors. Facility files will be maintained on an electronic health record system, and paper files will be maintained in the main staff office. There are charged fire extinguishers throughout the facility. The carbon monoxide detectors were tested and found to be operational. The facility is secured by a gate that requires a code for entry. LPAs observed the following during inspection: FIRST FLOOR- Kitchen: equipped with a stove, microwave, oven, refrigerator, plenty of cabinet space, and enough plates/cups/utensils for all clients. Trashcans are covered. Dining Room: there is a dining table adjacent to the kitchen with enough seating for 8 people, along with a fireplace that is non-functional Living Room: the living room is adjacent to the dining room and has a large open space that functions as an area for relaxation. It has plenty of seating for 8+ people, tv, a non-functional fireplace, and access to the backyard. Classroom: the classroom is adjacent to the main living room and has 6desks, 6 computers, 6monitors, a printer, n instructor's desk/chair. This classroom also has access to the main backyard. Nursing office: this office is adjacent to the main living room/classroom and has a large cabinet stored with various over the counter medications, a first aid kit, a small refrigerator used to store medications, if necessary, as well as medication binders. RPM communicates that medication records will be stored in an electronic health record system Family therapy office: this office is located near the kitchen and has enough seating for 8+ people. Individual therapy office: this office is located near the kitchen and has an adjoining bathroom, and will be utilized by the facility therapist. Laundry room: this secured room is located adjacent to the kitchen and maintains a washer, dryer, locked cabinets that will hold detergents Living room/entryway: this room is located near the entrance of the facility and will be used as a general seating area Library: this room is located adjacent to the entryway seating room and has a office table with chairs on the first, along with an upstairs loft area that will be utilized as a staff office area. Second Floor- Upstairs Hallway: the hallway upstairs has a linen closet and maintains enough linen and towels for all residents. There is a charged fire extinguisher and carbon monoxide detector in this space. Main staff (CC) office: this office is located at the top of the stairs and is separated into two staff office areas. This area will function as a space for staff trainings, a place for staff to complete documentation and store belongings. Clients will be have access to this space. Bedroom #1: will be occupied by two clients with two twin size beds, dressed with clean linens, on each side of the room. There is adequate closet and drawer space, and there is a desk available for each resident. The bedroom does not serve as a passageway to any other part of the facility. The bedroom has a connecting bathroom with a toilet, sink and shower. Bedroom #2: will be occupied by two clients with two twin size beds, dressed with clean linens, on each side of the room. There is adequate closet and drawer space, and there is a desk available for each resident. The bedroom does not serve as a passageway to any other part of the facility. The bedroom has a connecting bathroom with a toilet, sink and shower. Bedroom #3: will be occupied by two clients with two twin size beds, dressed with clean linens, on each side of the room. There is adequate closet and drawer space, and there is a desk available for each resident. The bedroom does not serve as a passageway to any other part of the facility. The bedroom has a connecting bathroom with a toilet, sink and shower. Extra staff office- this office is located at the end of the upstairs hallway and has a connecting smaller office, equipped with a joining bathroom. There is access to a balcony. This office will be utilize by staff/management and will not be accessible to clients. LPA informed RPM that all staff who are stationed at this facility, and utilize facility offices will need to obtain required criminal background clearances prior to working within the facility. Backyard - there is an enclosed fence that extends around the perimeter of the facility that meets height requirements. There is a pool on the premises that is fully enclosed by a fence that meets height requirements. Additionally, there are horse stable structures, an outdoor pool bathroom, and built-in BBQ appliances that will not be utilized. The yard appeared clean and orderly with no hazards. There is a drain system which extends along one side of the property and does not hold standing water. LPA observed required signage posted at the entrance of the facility. LPA inspected emergency procedures and location of shutoff valves. Fire Clearance was granted on: 5-2-23. An exit interview was conducted, and a copy of this report was discussed and emailed to the RPD.

met_with: Mydori Saipale, Residential Program Manager (RPM)


summary: Facility Evaluation

raw_content:
Narrative:
On 8-15-23, at 9:45am Licensing Program Analyst (LPA) Nancy O'Connell conducted an unannounced post-licensing inspection at the above-listed facility. Licensing staff was met by Mydori Saipale, Residential Program Manager; and Lahni Salanoa, Residential Supervisor. The facility does not currently have minors in care, but is being maintained and is placement-ready at the time of this inspection. The facility is two-story home which contains 6bedrooms and 8 bathrooms . The home has a fully equipped kitchen and a spacious living room that can be utilized as a multipurpose room. The frontyard, and backyard was observed to be secure, free of obstructions, and maintained in a neat condition. The facility has access to a facility vehicle that is shared by another related facility. that seats 8 people and insurance/registration were observed to be current. There are plenty of charged fire extinguishers throughout the facility. Carbon monoxide detectors were tested and fully functional. Detergents and cleaning supplies were observed to be locked and inaccessible to minors. The nursing office located on the first floor was observed to be secured and inaccessible to minors, and maintained all required supplies. Facility files will be maintained on an electronic health record system, and paper files will be maintained in the main staff office. The facility is secured by a gate that requires a code for entry as well as a community gate that also requires a code for entry. LPA observed the following during inspection: FIRST FLOOR- Kitchen: equipped with a stove, microwave, oven, refrigerator, plenty of cabinet space, and enough plates/cups/utensils for all clients. Trashcans are covered. Dining Room: there is a dining table adjacent to the kitchen with enough seating for 8 people, along with a fireplace that is non-functional Continued on LIC809C Living Room: the living room is adjacent to the dining room and has a large open space that functions as an area for relaxation. It has plenty of seating for 8+ people, tv, a non-functional fireplace, and access to the backyard. Classroom: the classroom is adjacent to the main living room and has 6desks, 6 computers, 6monitors, a printer, n instructor's desk/chair. This classroom also has access to the main backyard. Nursing office: this office is adjacent to the main living room/classroom and has a large cabinet stored with various over the counter medications, a first aid kit, a small refrigerator used to store medications, if necessary, as well as medication binders. RPM communicates that medication records will be stored in an electronic health record system Family therapy office: this office is located near the kitchen and has enough seating for 8+ people. Individual therapy office: this office is located near the kitchen and has an adjoining bathroom, and will be utilized by the facility therapist. Laundry room: this secured room is located adjacent to the kitchen and maintains a washer, dryer, locked cabinets that hold detergents Living room/entryway: this room is located near the entrance of the facility and will be used as a general seating area Library: this room is located adjacent to the entryway seating room and has an office table with chairs on the first floor, along with an upstairs loft area that will be utilized as a staff office area. Second Floor- Upstairs Hallway: the hallway upstairs has a linen closet and maintains enough linen and towels for all residents. There is a charged fire extinguisher and carbon monoxide detector in this space. Main staff (CC) office: this office is located at the top of the stairs and is separated into two staff office areas. This area will function as a space for staff trainings, a place for staff to complete documentation and store belongings. Clients will be have access to this space. Bedroom #1: will be occupied by two clients with two twin size beds, dressed with clean linens, on each side of the room. There is adequate closet and drawer space, and there is a desk available for each resident. The bedroom does not serve as a passageway to any other part of the facility. The bedroom has a connecting bathroom with a toilet, sink and shower. Continued on LIC809C Bedroom #2: will be occupied by two clients with two twin size beds, dressed with clean linens, on each side of the room. There is adequate closet and drawer space, and there is a desk available for each resident. The bedroom does not serve as a passageway to any other part of the facility. The bedroom has a connecting bathroom with a toilet, sink and shower. Bedroom #3: will be occupied by two clients with two twin size beds, dressed with clean linens, on each side of the room. There is adequate closet and drawer space, and there is a desk available for each resident. The bedroom does not serve as a passageway to any other part of the facility. The bedroom has a connecting bathroom with a toilet, sink and shower. Extra staff office- this office is located at the end of the upstairs hallway and has a connecting smaller office, equipped with a joining bathroom. There is access to a balcony. This office will be utilized by staff/management and will not be accessible to clients. LPA informed RPM that all staff who are stationed at this facility, and utilize facility offices will need to obtain required criminal background clearances prior to working within the facility. Backyard - there is an enclosed fence that extends around the perimeter of the facility that meets height requirements. There is a pool on the premises that is fully enclosed by a fence that meets height requirements. Additionally, there are horse stable structures, an outdoor pool bathroom, and built-in BBQ appliances that will not be utilized. The yard appeared clean and orderly with no hazards. There is a drain system which extends along one side of the property and does not hold standing water. LPA observed required signage posted at the entrance of the facility. LPA inspected emergency procedures, client roster template, grievance procedures, board meeting minutes, and location of shutoff valves. Fire Clearance was granted on: 5-2-23. Per California Code, Title 22, no deficiencies are being cited at this time. An exit interview was conducted, and a copy of this report was discussed and emailed to the RPD.

met_with: Mydori Alaima, Program Manager (PM)


summary: Facility Evaluation

raw_content:
Narrative:
On June 11,2024, at 9:45AM Licensing Program Analyst (LPA) Zena Phillips conducted an unannounced annual inspection at the above-listed facility. LPA Phillips was met by Monique Hernandez/Residential Manager. LPA was granted access to the facility and provided the requested information. LPA requested current census, LIC 500 and client roster at time of inspection. The facility is two-story home which contains 6 bedrooms and 8 bathrooms. The front yard, and backyard was observed to be secure, free of obstructions, and maintained in a neat condition. LPA inspected the facility van and observed all exterior lights working, fully stocked first aide kit, and charged fire extinguisher inside vehicle. LPA inspected insurance/registration documents observed to be current. There are plenty of charged fire extinguishers throughout the facility. Carbon monoxide detectors were tested and fully functional. LPA confirmed with test smoke alarms fully functional. Detergents and cleaning supplies were observed to be locked and inaccessible to minors. The nursing office located on the first floor was observed to be secured and inaccessible to minors and maintained all required supplies. Facility files are maintained on an electronic record system, and paper files will be maintained in the main staff office. The facility is secured by a gate that requires a code for entry as well as a community gate that also requires a code for entry. FIRST FLOOR- Kitchen: equipped with a 6 burner stove and LPA confirmed all burners self-ignite. LPA observed microwave, oven, refrigerator, dishwasher, plenty of cabinet space, and enough plates/cups/utensils for all clients. Trashcans are covered. Refrigerator was observed to have adequate food for more than one week. LPA observed fresh fruit on the counter adequate enough for clients in care. LPA observed the walk in pantry to have adequate supply of food. LPA observed weekly menu and snack menu posted in kitchen. Dining Room: there is a dining table adjacent to the kitchen with enough seating for 8 people, along with a fireplace that is non-functional. cont on 809 c Living Room: the living room is adjacent to the dining room and has a large open space that functions as an area for relaxation. It has plenty of seating for 8+ people, tv, a non-functional fireplace, and access to the backyard. Classroom: the classroom is adjacent to the main living room and has 6 desks, 6 computers, 6 monitors, a printer, and instructor's desk/chair. This classroom also has access to the main backyard. Nursing office: this office is adjacent to the main living room/classroom and has a large cabinet stored with various over the counter medications, a first aid kit, a small refrigerator used to store medications, if necessary, as well as medication binders. LPA observed medication administration records stored on an electronic record system Family therapy office: this office is located near the kitchen and has enough seating for 8+ people. Individual therapy office: this office is located near the kitchen and has an adjoining bathroom, and will be utilized by the facility therapist. Laundry room: this secured room is located adjacent to the kitchen and maintains a washer, dryer, locked cabinets that hold detergents. Living room/entryway: this room is located near the entrance of the facility and will be used as a general seating area Library: this room is located adjacent to the entryway seating room and has an office table with chairs on the first floor, along with an upstairs loft area that will be utilized as a staff office area. Second Floor- Upstairs Hallway: the hallway upstairs has a linen closet and maintains enough linen and towels for all residents. There is a charged fire extinguisher and carbon monoxide detector in this space. Main staff (CC) office: this office is located at the top of the stairs and is separated into two staff office areas. This area functions as a space for staff training's, a place for staff to complete documentation and store belongings. Clients do not have access to this space. Bedroom #1: occupied by two (2) clients with two twin size beds, dressed with clean linens, on each side of the room. There is adequate closet and drawer space, and there is a desk available for each resident. The bedroom does not serve as a passageway to any other part of the facility. The bedroom has a connecting bathroom with a toilet, sink and shower. cont on 809 c Bedroom #2: is occupied by two (2) with two twin size beds, dressed with clean linens, on each side of the room. There is adequate closet and drawer space, and there is a desk available for each resident. The bedroom does not serve as a passageway to any other part of the facility. The bedroom has a connecting bathroom with a toilet, sink and shower. Bedroom #3: occupied by two (2) clients with two twin size beds, dressed with clean linens, on each side of the room. There is adequate closet and drawer space, and there is a desk available for each resident. The bedroom does not serve as a passageway to any other part of the facility. The bedroom has a connecting bathroom with a toilet, sink and shower. Extra staff office- this locked office is located at the end of the upstairs hallway and has a connecting smaller office, equipped with a joining bathroom. There is access to a balcony. This office will be utilized by staff/management and will not be accessible to clients. Backyard - there is an enclosed fence that extends around the perimeter of the facility that meets height requirements. There is a pool on the premises that is fully enclosed by a fence that meets height requirements. Additionally, there are horse stable structures, an outdoor locked pool bathroom, and built-in BBQ appliances not being utilized. The yard appeared clean and orderly with no hazards. There is a drain system which extends along one side of the property and does not hold standing water. Staff Records: LPA reviewed a total of six (6) staff records and confirmed files contained staff qualifications, current CPR/First Aid cards, health screening, and TB test results. LPA obtained the LIC 500 to verify Staff to Client ratio. LPA reviewed the Facility Profile and Personnel Report and confirmed that personnel have required criminal record clearance: DOJ, FBI and Child Abuse; which meets qualifications. LPA conducted interviews with two (2) clients and a total of two (2) staff. This inspection included an overview of required Core Services and Supports and based upon inspection of facility records and interviews of staff and clients. Licensee is meeting all requirements. LPA discussed and advised the Licensee to ensure the following: Children are supported and encouraged to participate in extracurricular activities. LPA reminded Licensee of the importance of submitting Special Incident Reports and reporting all changes within the facility to Community Care Licensing. First Aid kits checked and found to be complete. Hot water was tested and found to be between 105-120 degrees (F). Overall LPA observed the facility to be clean, safe, sanitary and in good repair. Temperatures in client rooms and common areas were found to be between 68 - 85 degrees (F). There were no deficiencies cited per California Code of Regulations and Interim Licensing Standards. Exit interview was conducted and report will be provided to Monique Hernandez/Program Manager

met_with: Monique Hernandez/Program Manager


facility_name: NEWPORT ACADEMY - CHANDLER

raw_content:
Narrative:
the agency vehicle together that C2 touches and rubs C1's thighs. Confidential interviews revealed conflicting statements. LPA was unable to interview all individuals, although multiple attempts were made, thus, confidential interviews could not confirm or deny the allegation. Thus, confidential interviews did not corroborate the allegation with a preponderance of evidence. Based on confidential interviews and records reviewed the allegation that staff do not prevent C2 from engaging in inappropriate behaviors with C1 in care, which may have occurred, however, it is not supported or proven by the evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report, LIC 811, and appeal rights were provided to Madison Holstein. A copy of this report will be placed in the facility file.

Investigation Findings:
13On May 5, 2025, at 12:45 pm, Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced at the facility and met with Madison Holstein, Residential Supervisor, to discuss the investigative finding for the allegation noted above. LPA Jacqueline Garcia conducted an inspection of the facility on November 14, 2024, at 8:50 am, and no deficiencies were observed. LPA Linley interviewed one Client (C2), five Staff (S1-5), and LPA was unable to interview three Clients (C1, C3-4), and four Staff (S6-9), despite multiple attempts to contact them. LPA reviewed the facility documents during the investigation. On November 12, 2024, Community Care Licensing (CCL) received an allegation that staff do not prevent youth from engaging in inappropriate behaviors with other youth in care. It was reported that C2 exposed themself to C1 by taking their pants off in front of C1 in the shared bathroom and C2 tried to get C1 to take off their pants, however, C1 refused to take off their pants. It was also reported that when C1 and C2 are in UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Charmaine Linley LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., SUITE FACILITY NAME: NEWPORT ACADEMY - CHANDLERFACILITY NUMBER: VISIT DATE: 05/05/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Madison Holstein


raw_content:
Narrative:
*****PAGE TWO CONTINUED: Confidential interviews and documents reviewed revealed conflicting statements, if C2 entered C1's room and engaged in inappropriate behaviors. There were no other witnesses present during alleged incident. C2 was not able to be interviewed to confirm if alleged incident occurred. Thus, confidential interviews and records reviewed did not corroborate the allegation with a preponderance of evidence. Based on confidential interviews and records reviewed the Due to lack of supervision youth engaged in inappropriate behaviors with other youth in care, which may have occurred, however, are not supported or proven by the evidence. Therefore, the allegations are unsubstantiated at this time. An exit interview was conducted, and a copy of this report, LIC 811 and appeal rights was provided to Administrator, Madison Holstein.

Investigation Findings:
13On October 22, 2025 at 08: AM, Licensing Program Analyst (LPA) Jacqueline Garcia arrived unannounced at the facility and met with Administrator, Madison Holstein, to discuss the investigative findings for the allegation noted above. On 06/06/ LPA conducted an inspection of the facility, and no deficiencies were noted. LPA attempted to interview one client (C2), and after several attempts LPA Garcia was not able to reach C2 for an interview. LPA interviewed two Client's (C1, C3) and four Staff (S1-S4). During the investigation, LPA reviewed two client files (C1, C2). On 06/02/25, Community Care Licensing (CCL) received an allegation that due to lack of supervision C2 engaged in inappropriate behaviors with C1 while in care. During the investigation, there was no corroborating evidence to support the above allegation. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Jacqueline Garcia LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., SUITE FACILITY NAME: NEWPORT ACADEMY - CHANDLERFACILITY NUMBER: VISIT DATE: 10/22/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Madison Holstein-Administrator


summary: Facility Evaluation

raw_content:
Narrative:
On November 2, 2022 at 10:02am, Licensing Program Analyst (LPA) Adrian Mendez arrived at the facility and met with Licensing and Compliance Manager Crystal Goodwin to conduct a Pre-Licensing inspection. The facility was inspected inside and out with Compliance Manager Crystal Goodwin, Compliance Specialist Whitney Rodgers, Director Amanda Seymour, Facilities Technician Jacob Almada and Facilities Manager Andrew Walden. The home is a one story residence with three bedrooms, six staff offices, one classroom, and five bathrooms. This home provides awake night staff. The facility will be operating with the capacity of 6. The bedrooms are set up as follows: Bedroom #1 will be occupied by two residents; two twin beds, all required linen, mattresses in good condition. Bedroom #2 will be occupied by two residents; two twin beds, all required linen, mattresses in good condition. Bedroom #3 will be occupied by two residents; two twin beds, all required linen, mattresses in good condition. All bedrooms contained adequate shelf and closet space for resident's belongings. The staff offices contained office supplies, staff schedule and emergency and disaster plan that was posted. Compliance Manager stated that resident files will be stored electronically in the facility's database system. Staff files will be maintained at a nearby off-site location as well as maintained in an electronic database system. Medications and the first aid kit were locked in the medication room located in the hallway. Medication room has a locking door and a locking medication cabinet and refrigerator within the room. 809-C Medication logs will be kept electronically. The bathrooms were clean and in good repair. Water temperature of one of the client bathrooms of the property was measured at 106.7 degrees which is within regulatory requirements. The facility outside grounds was also inspected and it was observed to be clean and well maintained. Emergency exits were free from obstruction. The property contains a pool in the backyard which is fenced. The fence and gate around the pool is five feet tall, and is self latching. All hazardous items are made inaccessible to the residents. Cleansers/chemicals were stored in a locked cabinet in the laundry room. Sharp knives were inaccessible and stored in a locked drawer in the kitchen. The facility's smoke/carbon monoxide detectors in the hallways were checked and were operable. There were no guns or weapons in the facility as stated by Compliance Manager. The following required posted items were observed accessible to clients: Grievance Procedures, Personal Rights, Disaster Plan, Facility schedule Schedule and current menu. Component III was conducted with Licensing and Compliance Manager Crystal Goodwin at a pervious inspection. There were no deficiencies cited based on the inspection this date. An exit interview was conducted and a copy of this report was reviewed with Licensing and Compliance Manager Crystal Goodwin. Due to printer malfunction this report will be emailed to Licensing and Compliance Manager Crystal Goodwin.

met_with: Crystal Goodwin, Whitney Rodgers, Andrew Helmer, Andrew Walden, Amanda Seymour


summary: Facility Evaluation

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Narrative:
On March 27, 2023 at 9:27am, Licensing Program Analysts (LPA's) Adrian Mendez, and Eduardo Barragan arrived unannounced at the facility to conduct a Post-Licensing inspection of the facility. LPA's met with Program Manager Andrew Helmer and Residential Supervisor Mary Fadriga. The facility was inspected by LPA Barragan inside and out with Care Coordinator Nicole Caayon. Bedrooms are arranged so that no more than two clients share a room, and there is one client per bed. There is adequate shelf and closet space for client's belongings. The bathrooms were clean and in good repair. The hot water in one of the client bathrooms was measured at 109 degrees, which is within regulatory requirements. All hazardous items have been properly made inaccessible. The medications were stored and locked in a medication room. Cleansers/chemicals are locked and stored in locked cabinets in the laundry room. Sharp knives are inaccessible and stored in a locked drawer in the kitchen. The First Aid Kit is located in the medication room and contained all required supplies. The facility's smoke/carbon monoxide detectors in the hallways were checked and were operable. There are no guns or weapons in the facility as stated by Residential Supervisor Mary Fadriga. The following required posted items were observed accessible to clients: Facility License, Grievance Procedures, Personal Rights, Visitation policies, Emergency Disaster Plan and current menu. The facility outside grounds was also inspected and it was observed to be clean and well maintained. There is a swimming pool located in the backyard of the facility which is made inaccessible with a gate that is five feet tall and self-latching. Emergency exits were free from obstruction. LPA reviewed five client files during the inspection. All client files had the required documents per Title Regulations. All client files are maintained on a secured internet database. Cont. on 809-C During the inspection, LPA's conducted interviews with two staff and two children. Due to time constraints and the need to complete staff file reviews, this inspection will need to be continued at a later date. LPA discussed and reviewed the following inspection components; Operational Requirements, Emergency Disaster Preparedness, and the Emergency Intervention Plan. Based on the facility inspection, confidential interviews, and files reviewed there are no deficiencies found at this time. An exit interview was conducted, and a copy of this report was explained to Residential Supervisor Mary Fadriga. Due to printer malfunction, this report will be emailed to Residential Supervisor Mary Fadriga.

met_with: Mary Fadriga, Andrew Helmer


summary: Facility Evaluation

raw_content:
Narrative:
On April 4, 2023 at 11:42am, Licensing Program Analysts (LPA's) Adrian Mendez, and Eduardo Barragan arrived unannounced at the facility to conduct an Annual Continuation inspection of the Random Annual inspection that began on 03/27/2023. LPA's traveled to facility #306004815 to complete staff file review. LPA's met with Director Amanda Seymour, and Human Resources Assistant Anahi Mendoza. All the staff records are accessible electronically via a secured records portal. LPA's reviewed 5 staff files. All the staff have met the training and qualification requirements per regulation requirements. Per a review of the Community Care Licensing Information System (LIS), all staff met DOJ/FBI criminal record clearances and Child Abuse Index Check requirements. Based on the facility inspection, and file review, there are no deficiencies found at this time. An exit interview was conducted, and a copy of this report was explained to Director Amanda Seymour. Due to printer malfunction, this report will be emailed to Director Amanda Seymour.

met_with: Amanda Seymour


summary: Facility Evaluation

raw_content:
Narrative:
On November 1, 2023 at 11:30am, Licensing Program Analysts (LPA's) Guadalupe Munoz, and Jacqueline Garcia arrived unannounced at the facility to conduct an annual inspection of the facility. LPA's met with Residential Supervisor Tim Stanovich. The facility was inspected by LPA's inside and out and no deficiencies were noted. The facility currently has zero census at the moment. The home is a one story residence with three bedrooms, six staff offices, one classroom, and five bathrooms. This home provides awake night staff. Bedrooms are arranged so that no more than two clients share a room, and there is one client per bed. There is adequate shelf and closet space for client's belongings. The bathrooms were clean and in good repair. All hazardous items have been properly made inaccessible. The medications were stored and locked in a medication room. Cleansers/chemicals are locked and stored in locked cabinets in the laundry room. Sharp knives are inaccessible and stored in a locked drawer in the kitchen. The First Aid Kit's are located in multiple areas of the facility and contained all required supplies. The facility's smoke/carbon monoxide detectors in the hallways were checked and were operable. There are no guns or weapons in the facility as stated by Residential Supervisor Tim Stanovich. The following required posted items were observed accessible to clients: Facility License, Grievance Procedures, Personal Rights, Visitation policies, Emergency Disaster Plan and current menu. The facility outside grounds was also inspected and it was observed to be clean and well maintained. There is a swimming pool located in the backyard of the facility which is made inaccessible with a gate that is five feet tall and self-latching. Emergency exits were free from obstruction. LPA reviewed five staff files during the inspection. All files had the required documents per Title Regulations. LPA's did not review client files due to zero census. Cont. on 809-C Based on the facility inspection, confidential interviews, and files reviewed there are no deficiencies found at this time. An exit interview was conducted, and a copy of this report was explained and given to Residential Supervisor Tim Stanovich.

met_with: Tim Stanovich-Residential Supervisor


summary: Facility Evaluation

raw_content:
Narrative:
On November 12, 2024 at 10:00am, Licensing Program Analysts (LPA's) Guadalupe Munoz arrived unannounced at the facility to conduct an annual inspection of the facility. LPA met with Administrator, Monica Garcia. The facility was inspected by LPA inside and out and no deficiencies were noted. The home is a one story residence with three bedrooms, staff offices, one classroom, and five bathrooms. This home provides awake night staff. Bedrooms are arranged so that no more than two clients share a room, and there is one client per bed. There is adequate shelf and closet space for client's belongings. All clients had appropriate bedding. The bathrooms were clean and in good repair. All hazardous items have been properly made inaccessible. The medications were stored and locked in a medication room. Cleansers/chemicals are locked and stored in locked cabinets in the laundry room. Sharp knives are inaccessible and stored in a locked drawer in the kitchen. The First Aid Kit's are located in multiple areas of the facility and contained all required supplies. The facility's smoke/carbon monoxide detectors in the hallways were checked and were operable. There are no guns or weapons in the facility as stated by Administrator. The following required posted items were observed accessible to clients: Facility License, Grievance Procedures, Personal Rights, Visitation policies, Emergency Disaster Plan and current menu. The facility outside grounds was also inspected and it was observed to be clean and well maintained. There is a swimming pool located in the backyard of the facility which is made inaccessible with a gate that is five feet tall and self-latching. All Emergency exits were free from obstruction. Cont. on 809-C LPA reviewed five staff files and completed two staff interviews during the inspection. All files had the required documents per Title Regulations. LPA reviewed five client files and interviewed two clients during the inspection. All client files had the required documents per Title Regulations. Based on the facility inspection, confidential interviews, and files reviewed there are no deficiencies found at this time. An exit interview was conducted with facility administrator, Monica Garcia and a copy of this report, LIC 811 dated 11/12/24 were explained and provided to administrator.

met_with: Monica Garica


summary: Facility Evaluation

raw_content:
Narrative:
On 08/06/25, at 9: AM, Licensing Program Analysts (LPA) Gilbert Marquez and Stefanie Mutialu met with Administrators, Madison Holstein and Monica Garcia for the purpose of conducting an annual inspection of the facility. The Facility is licensed to serve six ambulatory children who are 7 to 12 years old or 12 to 17 years old. The current census is four clients. The facility is current with licensing fees. The facility is a single-story dwelling. A physical plant inspection was completed with the Administrator, Madison Holstein and included the following checks: three bedrooms, three therapy offices, staff offices, one classroom, four bathrooms, and outdoor pool. All beds were observed with appropriate bedding and mattress in good repair. Bedrooms contained adequate drawers and closet space. No bedroom occupied more than two clients with one client per bed and were not used for other purposes. The water temperature was tested in one client bathroom which measured 115 degrees Fahrenheit which is within the appropriate range of 105 degrees to 120 degrees Fahrenheit. The first aid kit was accessible to all staff and had all required supplies. All required forms are posted including Grievance Procedures, Visitation Policies, Personal Rights form, and the Emergency Disaster Plan. Clients' medications were observed to be inaccessible and stored in medication room. ******** The facility had their fire inspection done on 02/27/25. The Facility maintains an adequate supply of perishable and non-perishable foods. LPAs observed a minimum seven-day non-perishable and two-day perishable supply of food. All client files are stored on a secure database. LPAs reviewed four client files (C1 - C4) to ensure clients had all required documents per Title 22. Client files had signed personal rights forms, signed admission agreements, education records, physical examinations, and Needs and Services plans. LPA also reviewed four client medication records. All staff files are stored on a secure database accessible to Human Resources personnel. LPAs reviewed five staff files (S1-S5) to ensure staff had all required documents such as criminal record clearance or exemption, health screening and TB test, driver's license, personnel record LIC501 or job application, and all required trainings. LPA conducted three staff interviews (S1, S2, and S5) and two client interviews (C1 and C4). Per facility staff, no firearms or weapons are allowed in the facility. No deficiencies were observed during today's inspection. An exit interview was conducted, this report was discussed, and a copy of this report was provided to the Administrator, Madison Holstein. A copy of this report will be placed in the facility file.

met_with: Administrator, Madison Holstein


facility_name: NEWPORT ACADEMY - CHARIOT

summary: Complaint Investigation - Unsubstantiated - 3 allegations

raw_content:
Narrative:
...CONTINUED Confidential interviews indicated that staff encourage clients to follow the program schedule but do not deny clients meals. Confidential interviews and record review of an incident report and C1's clinical notes indicated that C1 would become fixated on procedures around serving breakfast, and that C1 unfairly accused staff of violating C1's rights. CCL also received the allegation that staff (unnamed) denied minor (C1) a shower. It was reported that staff denied C1 access to their shower soap if C1 wanted to shower at night and as a result C1 was unable to shower for two weeks. Confidential interviews and a review of C1's treatment plan indicated that staff held soap for C1 and provided prescribed amounts to C1 in accordance with clinical recommendations. A confidential interview indicated that C1 was denied their shower soap when C1 wanted to shower at 9: PM because the scheduled time to shower is in the mornings. Conflicting confidential interviews indicated that clients are provided shower soap in the morning and evening for scheduled hygiene times. Confidential interviews indicated that staff encourage clients to shower during the scheduled hygiene times that are established based upon the clinical team's recommendations, and that staff seek input from the clinical team if clients wish to shower at times outside of the established hygiene timeframes. Confidential interviews and a review of C1's clinical notes indicated that C1 would choose to not shower for multiple days and then demand soap when C1 decided to shower, which, at times, lead to staff enforcing the established schedule and C1 expressing discontent and accusations of rights violations. CCL also received the allegation that staff do not provide minor (C1) privacy when making personal calls. It was reported that C1 was unable to bypass the operator while attempting to contact CCL due to not having access to the physical phone during confidential calls and only being provided headphones. Confidential interviews indicated that facility policy requires staff to dial the phone for clients due to, upon placement, not being allowed by their parents to contact certain people. A review of the program statement and parent handbook indicated that this policy is not provided to clients prior to entering the program. Confidential interviews indicated that clients are provided privacy while using the headphones to speak on the phone. A confidential interview indicated that C1 was not comfortable contacting CCL due to staff knowing about C1 making a report. A conflicting confidential interview and review of an incident report indicated that C1 was vocal about reporting the facility staff as a result of the incidents described above and informed staff of their intention to report. Continued... ...CONTINUED Based on confidential interviews and records reviewed, the allegations that staff denied minors breakfast, staff denied minor a shower, and staff do not provide minor privacy when making personal calls are unsubstantiated. The allegations may have happened or are valid, but there is not a preponderance of the evidence to prove that the alleged violations occurred. An exit interview was conducted, and a signed copy of this report and appeal rights were provided to Maylin De Leon, Residential Supervisor.

Investigation Findings:
13On February 6, 2025, at 12: PM, Licensing Program Analyst (LPA) Jacob Salem met with Newport Academy Maylin De Leon, Residential Supervisor to deliver the findings for the above-stated allegations. LPA Salem initiated a complaint inspection at the facility on 8/01/24 at 11: AM and no immediate deficiencies were observed. During the investigation, LPA Salem interviewed three clients (C1-C3), two former clients (C4 and C5), and five staff (S1-S5). LPA Salem obtained and reviewed pertinent records. On July 26, 2024, Community Care Licensing (CCL) received an allegation that staff (S1 and S2) denied minors (C1) breakfast. It was reported that staff denied C1 breakfast any time after 8: AM. A confidential interview indicated that on multiple occasions C1 had to wait until the afternoon to eat if C1 woke up after the scheduled breakfast. Conflicting confidential interviews indicated that although certain staff uphold the program schedule more rigidly than others, staff are in general flexible with mealtimes and clients are provided snacks between meals. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Dawn Segura LICENSING EVALUATOR NAME: Jacob Salem LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 08-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SAN DIEGO RO, METROPOLITAN DR. # San Diego, CA Facility Name: Newport Academy - Chariotfacility Number: Visit Date: 02/06/ Narrative 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32...CONTINUED Confidential interviews indicated that staff encourage clients to follow the program schedule but do not deny clients meals. Confidential interviews and record review of an incident report and C1's clinical notes indicated that C1 would become fixated on procedures around serving breakfast, and that C1 unfairly accused staff of violating C1's rights. CCL also received the allegation that staff (unnamed) denied minor (C1) a shower. It was reported that staff denied C1 access to their shower soap if C1 wanted to shower at night and as a result C1 was unable to shower for two weeks. Confidential interviews and a review of C1's treatment plan indicated that staff held soap for C1 and provided prescribed amounts to C1 in accordance with clinical recommendations. A confidential interview indicated that C1 was denied their shower soap when C1 wanted to shower at 9: PM because the scheduled time to shower is in the mornings. Conflicting confidential interviews indicated that clients are provided shower soap in the morning and evening for scheduled hygiene times. Confidential interviews indicated that staff encourage clients to shower during the scheduled hygiene times that are established based upon the clinical team's recommendations, and that staff seek input from the clinical team if clients wish to shower at times outside of the established hygiene timeframes. Confidential interviews and a review of C1's clinical notes indicated that C1 would choose to not shower for multiple days and then demand soap when C1 decided to shower, which, at times, lead to staff enforcing the established schedule and C1 expressing discontent and accusations of rights violations. CCL also received the allegation that staff do not provide minor (C1) privacy when making personal calls. It was reported that C1 was unable to bypass the operator while attempting to contact CCL due to not having access to the physical phone during confidential calls and only being provided headphones. Confidential interviews indicated that facility policy requires staff to dial the phone for clients due to, upon placement, not being allowed by their parents to contact certain people. A review of the program statement and parent handbook indicated that this policy is not provided to clients prior to entering the program. Confidential interviews indicated that clients are provided privacy while using the headphones to speak on the phone. A confidential interview indicated that C1 was not comfortable contacting CCL due to staff knowing about C1 making a report. A conflicting confidential interview and review of an incident report indicated that C1 was vocal about reporting the facility staff as a result of the incidents described above and informed staff of their intention to report. SUPERVISORS NAME: Dawn Segura LICENSING EVALUATOR NAME: Jacob Salem LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: LIC9099 (FAS) - (06/04)Page: 2 of Control Number 08-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SAN DIEGO RO, METROPOLITAN DR. # San Diego, CA Facility Name: Newport Academy - Chariotfacility Number: Visit Date: 02/06/ Narrative 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32...CONTINUED Based on confidential interviews and records reviewed, the allegations that staff denied minors breakfast, staff denied minor a shower, and staff do not provide minor privacy when making personal calls are unsubstantiated. The allegations may have happened or are valid, but there is not a preponderance of the evidence to prove that the alleged violations occurred. An exit interview was conducted, and a signed copy of this report and appeal rights were provided to Maylin De Leon, Residential Supervisor. SUPERVISORS NAME: Dawn Segura LICENSING EVALUATOR NAME: Jacob Salem LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: LIC9099 (FAS) - (06/04)Page: 3 of 3

Allegations:
- UnsubstantiatedEstimated Days of Completion:
- Unsubstantiated Estimated Days of Completion:
- Unsubstantiated Estimated Days of Completion: 0

met_with: Maylin De Leon, Residential Supervisor


raw_content:
Narrative:
The complaint detailed law enforcement was contacted, however, when Law enforcement arrived at the facility, C1 was not able to be located, but was later found to be hiding in a bush. During the investigation, a review of pertinent records confirmed the incident that took place on August 5, 2024, in which C1 destroyed property, was a danger to themself, and walked out of the facility to hide on grounds. Confidential interviews revealed C1's behavior escalated, which prompted staff to assist in attempting to have C1 de-escalate by redirecting and talking to C1. Confidential interviews revealed that despite these attempts, C1 was unable to de-escalate and exited the facility, prompting staff to contact law enforcement. Confidential interviews and a review of records revealed staff followed C1 outside, and C1 hid in a bush until law enforcement responded. In response, C1 was hospitalized for a psychiatric evaluation. A conflicting confidential interview revealed that staff did not respond in an appropriate manner and did not supervise C1 in a correct way allowing for C1 to obtain glass and exit the facility. A confidential interview, however, revealed the facility was not equipped to handle the level of intervention and supervision C1 required. Other confidential interviews revealed that the behaviors C1 experienced intensified throughout their stay in the facility, and a confidential interview revealed that C1 was admitted under a specific diagnosis that eventually was found not to be an accurate diagnosis for C1's condition. Based on confidential interviews and record review, the allegation staff did not provide adequate supervision to minor is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation occurred. An exit interview was conducted with Program Director, Ellen Asquith. A copy of this report and appeal rights were provided and reviewed with Ellen Asquith, whose signature on this report confirms receipt of these documents.

Investigation Findings:
13On June 12, 2025, at 10: AM, Licensing Program Analyst (LPA) Abby Saeteurn, made an unannounced visit to Newport Academy - Chariot and met with Program Director, Ellen Asquith to deliver findings to the above stated allegation. LPA Carol Anderson initiated a complaint inspection at the facility on August 13, 2024, at 10: AM, and no deficiencies were cited during the visit. During the investigation, LPA Carol Anderson interviewed Staff (S1-S2). Additionally, LPA Saeteurn interviewed staff (S3-S5), Authorized Representative (AR1), reviewed pertinent facility records, and attempted to complete an interview with Client (C1) and Staff (S6). On August 7, 2024, Community Care Licensing (CCL) received a complaint alleging staff did not provide adequate supervision to a minor in care. The complaint specified that on August 5, 2024, C1 experienced a mental health breakdown resulting in C1 destroying property and making threats to hurt themselves and others resulting in Law Enforcement Contact. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Dawn Segura LICENSING EVALUATOR NAME: Abby Saeteurn LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 08-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SAN DIEGO RO, METROPOLITAN DR. # FACILITY NAME: NEWPORT ACADEMY - CHARIOTFACILITY NUMBER: VISIT DATE: 06/12/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Ellen Asquith, Program Director


summary: Facility Evaluation

raw_content:
Narrative:
On June 1, 2023, at 11:00AM, Licensing Program Analyst (LPA) Carol Anderson conducted an announced pre-licensing inspection. LPA met with Joseph Vaccaro, Executive Director and Ellen Asquith, Residential Director. The facility is five bedrooms, six bathrooms single-family home, with attached garage. The applicant is applying for a group home with the capacity of six ambulatory clients' ages 12-17 years old. LPA inspected the interior and exterior of the facility. Living room, dining room, therapy rooms, study room, group therapy room and laundry room. There are several fireplaces in the facility that are covered. Staff offices are located throughout the facility Medications and first aid kit with first aid manual will be locked in the medication room in locked cabinets. Disinfectants and cleaning solutions will be locked in hall closet. Sharp knives will be locked in the kitchen pantry. Hot water temperature was reading in the kitchen sink 105 degrees F. Bedroom set up as follows: Bedroom 1: designated for two clients, two twin beds, two night stands, closet space and one eight cubic feet dress drawer for both clients, with shared bathroom inside bedroom #1. Bedroom 2: designated for two clients, two twin beds, two night stands, closet space and one eight cubic feet dress drawer for both clients to utilize, with shared bathroom inside bedroom #2. Bedroom 3: designated for two clients, two twin beds, two night stands, closet space and one eight cubic feet dress drawer for both clients to utilize, with shared bathroom inside bedroom #3. The staff and client files will be electronically stored on computer database and will be accessible for Community Care Licensing (CCL) to review at any time. Personal Rights, Emergency Disaster Plan, Facility Sketch and Menu were posted. Per Joseph Vaccaro, Executive Director, there are no weapons in the facility. Also, per Joseph Vaccaro cameras will be installed at another date and time. The Backyard is set up as follows: Facility has a pool which is appropriately fenced and secured with a mesh fence. The enclosure was measured to five-foot-high feet, self-closing access gate that opened away from the pool, with a self-latching device. The backyard is fully fenced. Also, patio furniture. Large grassy area. The applicant has been informed that the address to this facility is available to the public. All special incident reports (SIR's) will be sent via e-mail to: cclpaccr@dss.ca.gov. The reporting requirements were reviewed with the applicant on this date. Upon managers final review, the license will be provided. An exit interview was conducted, a copy of this report was discussed left with Joseph Vaccaro, Executive Director.

met_with: Joseph Vaccaro


summary: Facility Evaluation

raw_content:
Narrative:
On June18, 2024, at 11:07AM, Licensing Program Analyst (LPA) Carol Anderson conducted an unannounced annual/required inspection. LPA met with Daniel Ron, Residential Supervisor. There are currently six clients residing at this facility. LPA interviewed one staff and one client that was available at the time of the inspection. LPA inspected the interior and exterior of the facility as follows: Living room, dining room, therapy rooms, study room, group therapy room and laundry room, staff offices are located throughout the facility Medications and first aid kit with first aid manual locked in cabinets in medication room and cleaning solutions locked in hall closet. Hot water temperature was reading 105 degrees F. Bedroom set up as follows: Bedroom 1: designated for two clients, two twin beds, two nightstands, closet space and one eight cubic feet dress drawer for both clients, with shared bathroom inside bedroom #1. Bedroom 2: designated for two clients, two twin beds, two nightstands, closet space and one eight cubic feet dress drawer for both clients to utilize, with shared bathroom inside bedroom #2. Bedroom 3: designated for two clients, two twin beds, two nightstands, closet space and one eight cubic feet dress drawer for both clients to utilize, with shared bathroom inside bedroom #3. LPA reviewed the staff and client files via computer database with staff. One camera located in nurse's office. Personal Rights, Emergency Disaster Plan, Facility Sketch and Menu were posted. Per Daniel Ron, Residential Supervisor, there are no weapons in the facility. The Backyard is set up as follows: LPA observed the facility pool secured mesh fence, five feet, self-close, self-latching that swing away from the pool. The backyard is fully fenced with patio furniture. Large grassy area. Based on observations made during today's inspection, there are no deficiencies. An exit interview was conducted, a copy of this report was discussed left Daniel Ron,Residential Supervisor.

met_with: Daniel Ron


summary: Facility Evaluation

raw_content:
Narrative:
On July 18, 2025, Licensing Program Analyst (LPA) Cynthia Velasquez, conducted an annual inspection of the facility. The facility was toured inside and out with Maylin De Leon, Residential Supervisor. The home is a one-story residence with 3 bedrooms, 3 bathrooms for each client bedroom, 2 full bathrooms for staff, and Powder Room. There are five clients placed currently. Facility was maintained and there were no blockages to walkways or entryways. The walkway from the parking location to the front door was clean and in good repair. The facility is positioned up on a concrete driveway, with terraces around the perimeter of home. It is situated on a hill with other homes surrounding it. There is a ramp for access which is American Disability Act (ADA) compliant. The entrance to the facility has a current Fire Inspection Clearance certificate, Licensing Certification, Grievance Procedures, Client Rights, Emergency Disaster Plan, and Child Abuse Reporting flyer. The Staff Office has Emergency Binders, Health and Safety Binders, and client contraband, hygiene kits, and valuables. The facility does not offer allowances, however if a client arrives with money it is locked in a safe. Facility personnel report (LIC 500), Emergency Disaster Plan, and Food and Mealtimes schedule were posted. Continued on LIC809C There is a common area for clients which contains chess/board games, puzzles, 2 couches, 2 chairs, 2 bean bags, television set, Books, and puzzles. Outside double doors is the swimming pool, which is gated with an attached jacuzzi. Due to a recent fire adjacent to the facility, the pool needs cleaning. Fire retardant used to put out fire affected pool. The three bedrooms are arranged so that no more than two clients share a room, and there is one client per bed. The bedding included mattress covers, sheets, pillows, and comforters. There is an adequate shelf and closet space for client's belongings. The three clients' bathrooms were clean and in good repair. Clients have their own sundries, and clean linens for beds and showering. A hallway between client bedrooms has a storage area and a counter for art supplies and display. Cleaning supplies and additional sundries are locked in this area. There are 3 therapist offices. All offices have a couch area, table, and chairs for client comfort. All offices were clean and in good repair. There is a large conference room for training and meetings. There was a conference in session for staff at this time. There are 2 closets in the facility. One for storage of client items and the other for cleaning supplies. The kitchen area is mainly for the chef. There is a walk-in pantry which has paper and plastic goods, large, canned items, pasta, seasonings, and snacks. There was fresh fruit and bread on the counter. The cooking area was an island with cooking items, and a cooking range. There was an industrial size mixer, chef's industrial refrigerator, and counter space surrounding the island. Plates and cups were in the cupboards. The powder room is available for clients and staff. There is space to freshen up but now to shower. The medication room has a refrigerator for prescriptions, a 1st aid kit which contains scissors, tweezers, antiseptic, thermometer, bandages, and other necessary items. The laundry area contained detergents that were locked in cabinets. The staff refrigerator was in this area as well. The garage contained a ping pong table, boxing bag and gloves for several clients use, a Treadmill, a ski machine, a keyboard, guitars, 2 foosball tables, Yoga mats, skateboards, and boogie boards. Fire extinguishers in the facility are charged fully and inspected in March 2025. An entry to adjoining chef storage area was in additional garage section. There were 2 industrial refrigerators, and 1 industrial freezer. There was an additional dry goods storage area. There is a staff restroom located here. The dining area contained a blocked off fireplace, seating for 8 at a bench/table. There was a door that led to the outside, which also had outdoor seating, an outdoor kitchen, and additional seating for 8 near the pool area. Steps lead down to a terrace which had an activity area, and a basketball court. (Basketball area equipment melted by fire, and new equipment is being installed). Artificial grass is available for additional outdoor activities. All hazardous items have been properly made inaccessible to clients. Cleansers/chemicals are locked and stored in the laundry area. Sharp knives are inaccessible and stored in the chef's office. The facility has no guns or weapons in the facility as stated by staff. A sample of staff files were reviewed during the inspection. All staff that work at the facility have Department of Justice, Child Abuse Clearance Index clearances, CPR Training Certificates, Identification, education, and Job Descriptions for positions. A review of administrative records indicate that the facility has paid their current licensing fees. A sample of client files were reviewed. Client files had name, Date of Birth, Gender, Placement Information, Needs and Services Plans, and Authorized Representatives information. Authorization for medical treatment and consent forms were reviewed. Based on the facility inspection and file reviews this date, there are no deficiencies found at this time. A copy of this report was reviewed and given to the facility representative, Maylin De Leon, Residential Supervisor, along with a Confidential Names List (LIC 811).


summary: Complaint Investigation - Unsubstantiated

raw_content:
Narrative:
Continuation of LIC 9099. It was also reported that staff do not allow minor to use the telephone. It was reported to CCL that an incident between a client in care and a staff took place. It was reported that a client was not allowed to make a phone call when approaching a staff member requesting to make a phone call. It was also reported that staff verbally threatened minor in care. Confidential interviews revealed that C1 requested to make a phone call while C1 was engaging in aggressive behavior and was told to initiate their fifteen minute coping skill and C1 refused. Confidential interviews revealed that clients are asked to participate in a fifteen minute coping skill for making a call for therapeutic support from therapists. Confidential interviews revealed that clients are allowed two phone calls totaling twenty-five minutes a day to speak to family members. Confidential interviews revealed there is therapeutic support available for clients 24 hours a day/7 day a week, and clients are required to do a fifteen minute coping skill prior to making the phone call for therapeutic support. Confidential interviews revealed that when clients engage in aggressive behaviors staff will attempt to redirect and apply de-escalating techniques to calm clients down. Based on confidential interviews and a lack of evidence to confirm the allegations, staff verbally threaten minor and staff do not allow minor to use the telephone are unsubstantiated. The allegations may have happened or are valid, but there is not a preponderance of evidence to prove that the alleged violations occurred. An exit interview was conducted, and a copy of this report and appeal rights were given to Maylin De Leon, Residential Supervisor.

Investigation Findings:
13On December 17, 2025, Licensing Program Analyst (LPA) Lisa Bernabe conducted a visit to the above facility and met with Maylin De Leon, Residential Supervisor, to deliver the investigative finding for the allegations listed above. On October 17, 2025, Community Care Licensing (CCL) received allegations that staff verbally threaten minor and staff do not allow minor to use the telephone. On October 20, 2025, LPA Bernabe initiated the complaint and conducted a health and safety inspection of the facility, no immediate safety hazards were observed. LPA Bernabe interviewed clients (C1, C2, C3, C4 and C5), staff (S1, S2, S3, and S4), and reviewed pertinent facility records. It was reported that staff verbally threaten a minor. Confidential interviews revealed that staff do not yell or raise their voices at clients. Confidential interviews revealed that staff have not threatened any clients in care. Confidential interviews revealed that client in care may not trust staff, which caused clients to feel threatened when spoken to. Confidential interviews did not reveal that a minor had been verbally abused by staff. Contnuation on LIC 9099-C. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Dawn Segura LICENSING EVALUATOR NAME: Lisa Bernabe LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 08-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SAN DIEGO RO, METROPOLITAN DR. # FACILITY NAME: NEWPORT ACADEMY - CHARIOTFACILITY NUMBER: VISIT DATE: 12/17/2025


facility_name: NEWPORT ACADEMY - CRESTVIEW

summary: Complaint Investigation - Substantiated - 1 allegation

raw_content:
Narrative:
Based on LPA interviews and record reviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. PER California Code Regulation, TITLE 22, DIVISION 6, CHAPTERS 1, General Licensing Regulations, there will be a civil penalty assessed on this day. See LIC9099D for details. Exit interview was conducted with HM. Due to technical difficulties with LPA printer, a copy of this report along with appeal rights were discussed and a copy of this report was emailed to the HM.

Investigation Findings:
13On 2/8/2023 at 1:00pm, Licensing Program Analyst (LPA) Nancy O'Connell and Licensing Program Analyst (LPA) Christine Wilson, made an unannounced inspection to the above-listed facility, and met with the House Manager (HM). The purpose of this inspection is to conduct a complaint investigation inspection regarding the above allegation. During the time of inspection, LPA O'Connell and LPA Wilson reviewed facility staff records and conducted staff interviews. LPA O'Connell found: P1 is not listed on the LIC500 and has been working within the facility without a background clearance for more than two weeks. LPA O'Connell and LPA Wilson conducted confidential interviews with: S1, RPD, HM, and HRS [See Confidential Names form (LIC811), dated 02/8/23, for names]. Ontinued on LIC9099C. SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Kevin C Sauk LICENSING EVALUATOR NAME: Nancy O'Connell LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, FACILITY NAME: NEWPORT ACADEMY - CRESTVIEWFACILITY NUMBER: VISIT DATE: 02/08/2023

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion:

met_with: Cindi Garcia, House Manager (HM)

complaint_status: SUBSTANTIATED