raw_content:
Narrative:
It was alleged that staff spoke to minor in an inappropriate manner. Confidential interviews reveal that minor and staff engaged in a verbal altercation. Minor said hurtful things about staff's family after staff spoke inappropriately to minor. Other interviewees corroborated the allegation. Staff spoke inappropriately to minor and challenged minor to a fight. Staff denied the allegation but admitted to reacting to what minor said about staff's family and asked minor to get out of staff's face. Staff apologized to other minors in care for acting out of character. Based on corroborating evidence obtained during the investigation, the allegation is substantiated. A deficiency citation issued under Interim Licensing Standards (ILS) Personal Rights 87072(c)(11). Refer to LIC 9099-d. Copies of the following reports were provided to the facility representative: LIC 9099, LIC 9099-d, LIC Confidential Names and Appeal Rights forms. It was alleged that minor overdosed while in care. Confidential interviews reveal that minor took medication in the bedroom and was witnessed by minor's roommate. Interviewees gave varying accounts of how minor obtained the medication, if the incident was reported, and to whom the incident was reported. Day staff denied being made aware of the incident. Minor and other witnesses reported minor acted normal throughout the day. Minor took the medication in the morning and reported not feeling sick until nighttime. Staff on night duty called 911 and minor was taken and examined at the hospital where minor was described as having a non-toxic appearance, vitals were within normal limits, and no acute abnormalities were noted. Based on information obtained during the investigation, there is insufficient evidence found to support the allegation, so the allegation is unsubstantiated. Although the allegation may have happened or is valid, the preponderance of evidence to prove the allegation was not met. A copy of this signed report, the Confidential Names, and Appeal Rights forms were provided to the facility representative. No deficiency citation was issued.

Investigation Findings:
13On March 3, 2022 at 10: AM, Licensing Program Analyst (LPA) Joshua Rarela conducted a complaint inspection at the facility to deliver the finding of the allegation. LPA met with the facility representative named above. The allegation was investigated by Investigations Branch (IB) Investigator Maria Barragan who conducted confidential interviews with minors, staff and other related parties. Pertinent records were reviewed such as, but not limited to, Personnel Report, Register of Clients, Identification and Emergency Information, Pre-placement Appraisal, Incident Reports, Needs and Services Plan and Proposed Treatment Plan, Medical Examination Form, PMAR and House Rules. SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Gustavo Garcia LICENSING EVALUATOR NAME: Joshua Rarela LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 32-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, CORPORATE CNTR DR. #200A MONTEREY PARK, CA FACILITY NAME: BRIGHTER HORIZON TREATMENT CENTER: MAGNOLIAFACILITY NUMBER: VISIT DATE: 03/03/2022

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion: UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Princess Wesley, Administrator


state: CA

summary: Complaint Investigation - Unsubstantiated - 1 allegation

raw_content:
Narrative:
It was alleged that staff at the facility had withheld a client's medication from them for a period of approximately 1-2 weeks in November/December 2021. In an interview conducted, one child stated that their psychotropic medication was not necessarily withheld from them but was either stolen or lost back in December of 2021. The child stated that they could not state for sure who may have stolen the medication. The child was also unsure of any issues with staff picking up replacement medication but stated they were not able to take their medication for that time period. In an interview conducted, another child stated that they were unaware of the specific situation but staff would sometimes need reminders to administer medication to clients. However, they have not intentionally withheld medication in their experience. In interviews conducted, one staff member stated that there was an issue with one child's medication going missing back in December of 2021 but that staff immediately contacted the pharmacy to get replacements. However, the pharmacy needed to contact the child's medical provider to confirm the replacements and it caused a delay of approximately 1 week. Another staff member corroborated the above statement and revealed that the child's medication was eventually found in the back of the medicine cabinet where it had fell. Staff stated they would never intentionally withhold medication from clients. In an interview conducted with the child's probation officer, the probation officer stated that he was not completely familiar with the situation but from what he understood, staff members were delayed in picking up the client's prescription refills for a period of approximately 1 week. The Probation Officer stated that he did not believe the medication was intentionally withheld for any reason. A review of incident reports revealed that the child's medication could not be found and that staff immediately called in for a refill. It was also alleged that staff in the home did not arrange for at least one client in care to attend specialized classes as part of their treatment plan. In an interview conducted, one child stated that attendance in the classes took some time to finalize and there were no concerns about staff not doing their part in supporting them. In interviews conducted, staff stated that they were aware that the child needed to be enrolled in the classes but that it was up to their mental health professional to enroll them. In an interview conducted, the child's Probation Officer confirmed that the child was enrolled in the classes but that the programs could sometimes take 1-2 months to finalize. There were no concerns that staff did not assist with enrolling the child in the classes. A review of records indicated that staff would assist the child's team in facilitating the classes but that it would be a team effort and not solely the responsibility of facility staff. Based on interviews conducted and records reviewed, there is not a preponderance of evidence to prove that the above allegations occurred. Although the allegations may have happened or may be valid, the preponderance of evidence standard has not been met. Therefore, the allegations are deemed UNSUBSTANTIATED. An exit interview was conducted and a signed copy of this report, along with the Licensee's Appeal Rights (LIC 9058 01/16) was provided to the Licensee. This is an amended version of the original document dated 03/10/2022.

Investigation Findings:
13On March 10, 2022 at approximately 2: PM, Licensing Program Analyst (LPA) Raymond Wu conducted an unannounced complaint inspection visit at the facility for the purposes of delivering findings for the allegations above. LPA met with the representative named above and discussed the purpose of the visit. During the course of the investigation, LPA reviewed documents, to include, but not limited to, needs and services plans, medication lists, and incident reports on 02/18/22 and 03/09/22. Clients and staff were interviewed on 02/17/22. An interview with the alleged victim's probation officer was conducted on 02/15/22. (Continued) UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Yan Yeung LICENSING EVALUATOR NAME: Raymond Wu LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 32-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, CORPORATE CNTR DR. #200A MONTEREY PARK, CA FACILITY NAME: BRIGHTER HORIZON TREATMENT CENTER: MAGNOLIAFACILITY NUMBER: VISIT DATE: 03/10/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

report_type: Complaint Investigation

met_with: Administrator Princess Wesley

complaint_status: unsubstantiated


raw_content:
Narrative:
On 10/22/21 the department received a complaint alleging that a client was threatened while in care and staff speaks inappropriately towards a clients. The facility staff denied the allegations indicated staff does not threatened clients by telling them that someone is going to come the facility and hit the clients. The staff stated staff does not speak inappropriately towards clients and stated staff will refer to client by whatever name they choose to be identified as. The confidential interviews conducted did not collaborate the allegations, contradicting statements were made in regard to the allegations. Two clients interviewed indicated staff has told clients that they are going to have their family member come to the facility and hit clients. Two other clients interviewed indicated staff has not told clients that they are going to have someone come to the facility and hit clients. Three clients interviewed including the alleged victim indicated staff will call clients what ever name they choose to identify as and staff does not speak ill of clients. The placement agency social workers indicated have no issues with the facility. There was no corroborating information obtained through interviews nor review of records to confirm the allegations. Based on the interview and records reviewed the allegations is/are found unsubstantiated. Although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove the allegations. Appeals rights were provided and discussed with the facility representative mention above. There were no deficiencies cited.

Investigation Findings:
13On March 17, 2022 at 10: AM Licensing Program Analyst Larry Cabral (LPA) conducted a follow-up inspection for the purpose of providing findings for the above complaint allegation. LPA Cabral met with the Facility Head of Service Leigh Brooks. During the course of the investigation, LPA Cabral interviewed two facility staff, two clients and attempted to interview on client on 10/27/21. LPA interviewed two clients and attempted to interview one client on 11/1/21 (see Confidential Names Form LIC 811 dated March 17, 2022). LPA interviewed one facility staff on 3/17/22. LPA Cabral interviewed one county social worker (CSW) and attempted to interview two county social workers on 10/19/21. LPA attempted to interview one county social workers on 10/28/21. LPA reviewed incident reports, client's needs and service plan and the other agency's investigative narrative on 3/10/22. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Deborah A Santos LICENSING EVALUATOR NAME: Larry Cabral LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 32-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, CORPORATE CNTR DR. #200A MONTEREY PARK, CA FACILITY NAME: BRIGHTER HORIZON TREATMENT CENTER: MAGNOLIAFACILITY NUMBER: VISIT DATE: 03/17/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Leigh Brooks, Head of Service


summary: Complaint Investigation - Substantiated - 1 deficiency - 1 allegation

raw_content:
Narrative:
continued from LIC 9099 - page Confidential interviews were conducted by LPA Martin with one (1) staff on 2/3/22, Client 1 (C1), Client 2 (C2) and Client (3) on 3/5/22 via telephone. Client 4 (C4), Client (C5) and Client (C6) refused to conduct an interview on 3/5/22. Confidential interviews were also conducted with one (1) facility staff on 3/7/22, three (3) facility staff on 3/8/22, County social worker and reporting party on 3/10/22 (See Confidential Names List Form LIC 811 dated April 7, 2022). It was alleged that staff are not providing allowance to youth in a timely manner. Three staff denied the above allegation and two staff admitted that allowance is not disbursed in a timely manner. LPA conducted interviews with three (3) clients. All three clients stated that their allowance is not disbursed on time. Based on confidential interviews and records reviewed revealed that allowance was not distributed and documented properly. It was also alleged that staff are not maintaining adequate food supply at facility. Four staff denied the above allegation and one (1) staff admitted that the facility is not maintaining adequate food supply. LPA conducted interviews with three (3) clients. All three (3) clients stated that there is not an adequate supply of food in the facility. LPA Martin conducted a tour of the physical plant of the facility and observed that there was not a minimum of seven (7)-day non-perishable and a 2-day perishable supply of food. LPA also observed that food was not properly stored, and rotten vegetables inside of the refrigerator. It was alleged that staff are not qualified to administer medication and the expired medication is not properly disposed. 3/2/22. Four staff stated that they were trained on medication on 3/2/22 and had no prior training on medication. All four stated that they dispose medication into a safety bag located in staff closet. All four staff stated that all the client's medication is popped out of their bubble pack and put into one safety bag until it is full then it is taken to the pharmacy for disposal. Based on records reviewed there was no medication training for staff prior to 3/2/2022 and staff were administering medication without proper training. LPA observed an expired disposal bag of combined medication of all client's in one bag, not labeled and located in the staff closet. LPA observed and reviewed psychotropic medication bubble packs and PMARs. LPA observed that C1's showed missed doses of medication without documentation of explanation and medications given on the wrong dates and times. continued from LIC 9099 - page It was alleged that staff are not taking clients on planned activities. Three (3) staff denied the above allegation and stated that clients go on weekly scheduled activities, one (1) staff stated that staff does not take clients on weekly scheduled activities. LPA conducted interviews with three (3) clients. All three (3) clients stated that staff do not take them on weekly planned activities. During a tour of the facility, LPA did not observe a monthly activity schedule and staff were unable to provide one. It was also alleged that the facility is not maintained clean, sanitary and in good repair at all times. Based on LPA Martin observations, three (3) bedrooms that were not cleaned LPA observed a pile of clothing on the client's bed and on the bedroom floor, the beds were not properly made up, trash and opened food in all three (3) the bedrooms. LPA observed that there were no closet doors in all three (3) bedrooms. LPA observed that there was a hole in the wall in bedroom #2 and a broken window screen in room #3. Based on the observations, interviews and records review which were conducted, the preponderance of evidence standard has been met, therefore, the above allegations are found to be substantiated. Deficiencies are being cited in accordance with the California Code of Regulations, Title 22, Division 6, see LIC 9099-D. An exit interview was conducted and Plans of Correction were reviewed and developed with the licensee. A copy of this report and appeal rights were discussed and left with the administrator of the facility whose signature on this form confirm receipt of these documents.

Investigation Findings:
13On April 7, 2022 at 12: PM Licensing Program Analyst (LPA) Jenny Mundo conducted a follow-up complaint inspection to deliver the findings of a complaint investigation concerning the allegations listed above. LPA Mundo met with the facility representative named above and discussed the findings. This investigation was conducted by LPA Timika Martin. During the investigation, LPA Timika Martin conducted a record review on 3/8/22 and obtained copies of client's needs and services plan (NSP), monthly clothing receipts/monthly allowance, weekly food menu, activity schedule, medication logs, and special incident reports. LPA also requested copies of the LIC 500, staff contact information, staff trainings and maintenance receipts. SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Gustavo Garcia LICENSING EVALUATOR NAME: Jenny Mundo LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 32-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, CORPORATE CNTR DR. #200A MONTEREY PARK, CA FACILITY NAME: BRIGHTER HORIZON TREATMENT CENTER: MAGNOLIAFACILITY NUMBER: VISIT DATE: 04/07/2022

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion:

Deficiencies:
80076: (a) In facilities providing meals to clients, the following shall apply:(1) All food shall be safe and of the quality and in the quantity necessary to meet the needs of the clients.

complaint_status: SUBSTANTIATED

title: (a)(1) FOOD SERVICES


summary: Complaint Investigation - Substantiated - 1 allegation

raw_content:
Narrative:
LIC 9099 - continued page Confidential interviews were conducted by LPA Martin with one (1) staff on 2/3/22, Client 1 (C1), Client 2 (C2) and Client (3) on 3/5/22 via telephone. Client 4 (C4), Client (C5) and Client (C6) refused to conduct an interview on 3/5/22. Confidential interviews were also conducted with one (1) facility staff on 3/7/22, three (3) facility staff on 3/8/22, County social worker and reporting party on 3/10/22 (See Confidential Names List Form LIC 811 dated April 7, 2022). It was alleged that staff do not allow minors to use indoor restrooms. Three (3) staff denied the above allegation. Two (2) staff admitted that staff denied clients access to use the staff restroom while the client's restroom was in disrepair. LPA conducted interviews with three (3) clients. One (1) client denied the above allegation and two (2) clients stated that the above allegation occurred. Based on a confidential interview, all clients pointed to a bucket through the window located outside and admitted that staff forced them to use that bucket when menstruating. Confidential interview revealed that staff denied access to go outside to view the bucket. It was also alleged that staff did not keep minors' information confidential. Four (4) staff denied the above allegation, one (1) staff stated that staff does not keep the client's information confidential. LPA conducted interviews with three (3) clients. All three (3) clients stated that the above allegation occurred, and that staff does not keep their information confidential. Based on confidential interviews with three clients and one staff, staff in the facility would discuss client's personal information with staff in front of other clients and staff present in the facility. Based on a confidential interview, there are concerns with children being placed at the facility. Based on the observations, interviews and records review which were conducted, the preponderance of evidence standard has been met, therefore, the above allegations are found to be substantiated. Deficiencies are being cited in accordance with the California Code of Regulations, Title 22, Division 6, see LIC 9099-D. An exit interview was conducted and Plans of Correction were reviewed and developed with the licensee. A copy of this report and appeal rights were discussed and left with the administrator of the facility whose signature on this form confirm receipt of these documents.

Investigation Findings:
13On April 7, 2022 at 12: PM Licensing Program Analyst (LPA) Jenny Mundo conducted a follow-up complaint inspection to deliver the findings of a complaint investigation concerning the allegations listed above. LPA Mundo met with the facility representative named above and discussed the findings. This investigation was conducted by LPA Timika Martin. During the investigation, LPA Timika Martin conducted a record review on 3/8/22 and obtained copies of client's needs and services plan (NSP, monthly clothing receipts/monthly allowance, weekly food menu, activity schedule, medication logs, and special incident reports. LPA also requested copies of the LIC 500, staff contact information, staff trainings and maintenance receipts. SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Gustavo Garcia LICENSING EVALUATOR NAME: Jenny Mundo LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 32-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, CORPORATE CNTR DR. #200A MONTEREY PARK, CA FACILITY NAME: BRIGHTER HORIZON TREATMENT CENTER: MAGNOLIAFACILITY NUMBER: VISIT DATE: 04/07/2022

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion:


raw_content:
Narrative:
The facility staff indicated no clients are denied therapy and all clients are offered therapy. Staff stated clients will refuse therapy. The staff stated during the incident staff attempted to de-escalate the clients from trying to prevent another client from AWOLing. Staff called law enforcement and attempted to redirect clients. Facility staff stated no client have had their sleep interrupted or been dragged out of bed by staff. Staff stated no staff have engaged in altercations with clients. The confidential interviews conducted did not collaborate the allegations, contradicting statements were made in regard to the allegations. Two clients interviewed including the alleged victim indicated client was not attacked by other clients, staff attempted to de-escalate the incident by attempting to prevent clients from harming other client when client was attempting to AWOL. The two clients stated no clients are denied therapy. Another client interviewed indicated staff did not do anything when the clients were trying to keep client from AWOLing and staff does not take clients to therapy. The three clients interviewed indicated no staff has dragged or interrupted the clients' sleep. There was no corroborating information obtained through interviews nor review of records to confirm the allegations. Based on the interview and records reviewed the allegations is/are found unsubstantiated. Although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove the allegations. Appeals rights were provided and discussed with the facility representative mention above. There were no deficiencies cited.

Investigation Findings:
13On April 12, 2022 at 10: AM Licensing Program Analyst Larry Cabral (LPA) conducted a follow-up inspection for the purpose of providing findings for the above complaint allegations. LPA Cabral met with the Facility Administrator Princess Wesley. During the course of the investigation, LPA Cabral interviewed one facility staff on 12/1/21 and two facility staff on 12/2/21. LPA interviewed three clients and attempted to interview three clients on 12/1/21(see Confidential Names Form LIC 811 dated April 12, 2022). LPA Cabral interviewed one county social worker (CSW) on 12/1/21 and attempted to interview six county social workers on 12/2/21. LPA reviewed agency's investigative narrative on 4/11/22. On 11/23/21 the department received a complaint alleging that client has not been attending therapy sessions, staff engaged in an altercation with a client, clients attacked another client. staff did not prevent clients from causing harm to another client and staff disrupted a client's sleep. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Deborah A Santos LICENSING EVALUATOR NAME: Larry Cabral LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 32-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, CORPORATE CNTR DR. #200A MONTEREY PARK, CA FACILITY NAME: BRIGHTER HORIZON TREATMENT CENTER: MAGNOLIAFACILITY NUMBER: VISIT DATE: 04/12/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
As to the allegation that facility does not provide clients appropriate hair care products and services, facility staff denied and further explained that staff goes beyond just obtaining necessary hair care products readily available and also will special order some products on the internet, so as to satisfy the clients' hair care needs. Per interviews with clients, it was indicated that necessary hair care items were provided, however, that some of the clients preferred specific brands that were not provided. As to the allegations that facility staff do not allow clients to make phone calls and that staff do not allow clients private conversations with their social workers, interviews with staff revealed that this was denied and further stated that clients may make phone calls and are provided privacy per needs and services plan during allowed hours. Further, interviews with clients revealed that these allegations were denied and that clients are allowed phone calls within the allowed hours and that privacy is given during calls with social workers and on other calls as outlined in needs and services plan. As to allegations that staff are verbally and emotionally abusive, including yelling at clients; facility staff threatens residents; and facility staff uses inappropriate language towards residents, interviews with clients and staff revealed that these allegations were denied. It was explained that although staff may have to occasionally raise their voice to obtain the clients' attention, that staff interact professionally and with compassion in their communications with clients. Per interviews with clients, these allegations were denied and some clients reiterated that the staff need to occasionally raise their voice for redirection. As to the allegation that facility staff do not allow clients to leave their rooms and congregate in the common areas of the facility, both clients and staff denied by further explaining that if a client does not attend school because they feel ill, that the client is expected to stay in their room and rest and not be out in common areas exposing other clients. As to the allegation that facility does not provide a safe environment for clients, per interviews with staff, this allegation was denied and per interviews with clients, this allegation was denied and clients further indicated that they felt safe at facility. Facility staff do not refill residents' medications on a timely basis, Facility staff do not ensure that residents are enrolled in school, Facility staff do not properly wash and sanitize dishes at the facility, Facility does not provide residents appropriate hair care products and hair services, Facility staff do not allow residents private phone conversations with social worker, Facility staff are emotionally and verbally abusive (including yelling) to residents, Facility staff threaten residents, Facility staff use inappropriate language toward residents, Facility staff do not allow residents to make phone calls, Facility staff do not allow residents to come out of their rooms, Facility does not provide a safe environment for resident(s), Facility does not provide adequate food for residents, Facility refrigerator is odoriferous, and Facility does not post licensing phone numbers. The investigation of the above allegations was conducted by this LPA and it consisted of but not limited to a review of records, including the children's needs and services plans, medical records, and interviews with 3 staff members ADM, S2 on 10/14/21, S3 on 12/6/21, and Clients C1, C2 on 10/14/21, C3 on 10/19/21, C4 on 11/09/21 and CSW's (CSW1, CSW2) on 10/28/21 (Reference Confidential Names Form LIC 811, dated May 25, 2022). Based upon information obtained during investigation into noted allegations, including, but not limited to interviews with clients and staff, observations during LPA's facility visits, and review of clients' files, the following was noted: As to the allegation that facility staff do not adequately supervise residents, during interviews with both clients and staff, this allegation was denied. Per staff and program statement, the facility minimum ratio is one staff for every four clients and for the six clients at the facility there is always a minimum of two staff and sometimes three depending on circumstances. As to the allegation that the facility does not provide activities for clients, although an outdated activity calendar from the prior month was observed posted during the visit to the facility, interviews with both clients and staff revealed that a variety of activities are offered; however, that some clients elect not to participate. As to the allegations that facility does not provide adequate food for clients and that facility refrigerator has a foul odor, these allegations were deemed unsubstantiated per interviews of clients and staff and observations made during facility visits. Per observations during facility visits, an adequate amount and variety of nutritious food was noted from the five food groups and no foul odors were noted anywhere in the facility. Per interviews with clients, if the facility ran out of their favorite "junk food", such as chips, etc., this was interpreted as the facility not providing adequate food. Per interviews with staff, it was indicated that a nutritious, well balanced meal plan is provided, however, that clients prefer to eat fast food / junk food on a daily basis. As to the allegation that facility does not post Licensing and other resource contact phone numbers, this allegation was deemed as unsubstantiated per interviews with clients and staff and per observations during facility visits. During facility visits, all required documentation was observed as appropriately posted in hall area. Per staff, this documentation was posted prior in the kitchen area and had recently been relocated into the hall. Per clients, it was stated that sometimes when clients become angry, the documentation will be torn down and that staff will have to print new copies to re-post this documentation. Therefore, based on the information received, the above allegations are determined to be unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred, therefore the allegations are found to be unsubstantiated. Appeal Rights were provided and discussed with the facility Administrator. There are no deficiencies to be cited at this time. Exit interview was conducted and a copy of the report along with the (LIC 811) was left with the STRTP Administrator. As to the allegation that facility staff make inappropriate comments to clients, during interviews with clients and staff, this allegation was denied and further stated that no instances of this type of conduct was observed. As to the allegation that facility staff does not disperse correct allowance amounts to clients, although it is not usually permitted to deduct from a set allowance amount based upon a client's behavior, the facility has an approved program statement that allows this as a motivator to reinforce positive behavior. As to the allegation that facility staff do not refill clients' medications on a timely basis, per interviews with staff, this was denied and it was explained that upon a clients' admittance to the facility, if the social worker does not initially provide appropriate documentation to administer psychotropic medication, that facility staff are unable to administer that medication until they can get a doctor's appointment scheduled, which usually occurs within the first few days after admission. As to the allegation that facility staff do not ensure that clients are enrolled in school, per interviews with staff, this was denied and it was explained that upon a clients' initial admission, the enrollment process can take up to a few school days to obtain the required documentation and complete the paperwork. As to the allegation that facility staff do not properly clean/sanitize dishes, per interviews with staff, this was denied and it was explained that clients are given the chore of doing dishes as an opportunity for clients to take responsibility, that staff supervise this chore and utilize it as a learning opportunity by guiding clients through these tasks to complete them adequately. Per interviews with clients, clients explained that some of the clients definition of what is considered to be clean was different than that of staff and other clients.

Investigation Findings:
13On May 25, 2022, at 2: PM, Licensing Program Analyst (LPA) Janeth Chavez, conducted a complaint inspection to the above Short Term Residential Therapeutic Program Facility (STRTP) on behalf of LPA Winston Moroney and met with the Assistant Administrator, Laura Daniels. The purpose of the inspection was to deliver findings for the above complaint allegations. On October 8, 2021, the California Department of Social Services Community Care Licensing Division received a complaint from Centralized Complaint and Information Bureau (CCIB) with the following allegation: Facility staff do not adequately supervise residents, the Facility does not provide activities for residents, Facility staff make inappropriate comments to residents, Facility staff do not give residents correct allowance amounts, Facility staff do not refill residents' medications on a timely basis, Continues on Next Page UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Yan Yeung LICENSING EVALUATOR NAME: Janeth Chavez LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 32-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, CORPORATE CNTR DR. #200A MONTEREY PARK, CA FACILITY NAME: BRIGHTER HORIZON TREATMENT CENTER: MAGNOLIAFACILITY NUMBER: VISIT DATE: 05/25/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Alexandria Danese


raw_content:
Narrative:
The LPA was unable to corroborate the allegations. So, although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that alleged violations occurred, therefore the allegations are unsubstantiated. There are no deficiencies to be cited regarding these allegations. A copy of this complaint was emailed to Administrator.

Investigation Findings:
On June 10, 2022 at 2:45 p.m., Licensing Program Analyst (LPA), Karen McGee, delivered the findings to the facility and met with Administrator, Laura Daniels. On December 15, 2022, the Monterey Park Children's Residential Program (MPCRP) received a complaint with the above mentioned allegations. The investigation included confidential interviews that consisted of, but were not limited to: former Administrator, Princess Wesley, at the facility on December 21, 2022; Staff (see Confidential Names, LIC Ref. #1 dated June 10, 2022) via telephone on June 7, 2022; and one client, Ref. #2 via telephone on June 7, 2022. The LPA reviewed the Special Incident Reports and Ref. #2's Needs and Services Plan. The facility staff denied the allegations. The investigation revealed that Ref. #2 became defiant because they did not want to follow a directive given by Ref. #1. It revealed that Ref. #2 confronted Ref. #1 and brought up Ref. #1's deceased child. The investigation revealed that the Administrator asked Ref. #1 to go outside, but Ref. #2 followed Ref. #1. It revealed that the Administrator stepped between Ref. #1 and #2, when Ref. #1 asked Ref. #2 to get out of their face. Ref. #2 declined to be interviewed regarding the complaint. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Tira Logan LICENSING EVALUATOR NAME: Karen McGee LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 32-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, CORPORATE CNTR DR. #200A MONTEREY PARK, CA FACILITY NAME: BRIGHTER HORIZON TREATMENT CENTER: MAGNOLIAFACILITY NUMBER: VISIT DATE: 06/10/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Laura Daniels


raw_content:
Narrative:
Staff denied the alleged allegations further stating that all staff members are trauma-informed and treat clients with dignity. Staff further indicated that the facility has two restrooms that are available to clients with one of them being in the master bedroom which is being used as an office. When a client uses this restroom, they must be escorted by a staff member due to the confidential information being stored and other potential hazards that could be used by clients if not supervised. Staff further stated that all incidents are handled accordingly and reported to the appropriate agencies in a timely manner. Information obtained from clients revealed that they have access to two restrooms and have never been denied using the restroom by staff. Clients indicated that the staff is very supportive of and have access to onsite mental health services if needed. As to the allegation of staff threatening minors, the clients denied being threatened however indicated that they have heard rumors of a previous staff member that is no longer working at the facility being hit in the back of the head with an object while driving and threatening to pull the vehicle over and hit the client if they did not stop. No further information was provided by the clients regarding the alleged incident. Therefore, based on the information received, the above allegations are determined to be unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred, therefore the allegations are found to be unsubstantiated. Appeal Rights were provided and discussed with the Facility Manager. There are no deficiencies to be cited at this time. An exit interview was conducted and a copy of the report along with the (LIC 811) was left with the Facility Manager.

Investigation Findings:
13On June 23, 2022, at 4: PM, Licensing Program Analyst (LPA) Jenny Mundo, conducted a complaint inspection of the above STRTP facility and met with the Facility Manager. The purpose of the inspection was to deliver the findings for the above complaint allegations on behalf of the investigating LPA Winston Moroney.. On December 16, 2022, the California Department of Social Services Community Care Licensing Division received a complaint from Centralized Complaint and Information Bureau (CCIB) with the following allegations: Children are denied access to restrooms indoors, Staff does not prevent self-harming behaviors, and Staff threatened minors in care. The investigation of the above allegations was conducted by LPA Winston Moroney and it consisted of but was not limited to a review of records, including the children's needs and services plans, medical records, and interviews with 3 staff members (S1, S2, and S4) on 12/23/2021, S3 on 12/28/2021, and 3 of Clients (C2, C3, and C4) on 12/28/21, C1 declined to be interviewed. (Reference Confidential Names Form LIC 811, dated June 16, 2022). UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Gustavo Garcia LICENSING EVALUATOR NAME: Jenny Mundo LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 32-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, CORPORATE CNTR DR. #200A MONTEREY PARK, CA FACILITY NAME: BRIGHTER HORIZON TREATMENT CENTER: MAGNOLIAFACILITY NUMBER: VISIT DATE: 06/23/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Lasharay Johnson, Facility Manager


raw_content:
Narrative:
Staff denied the allegation further disclosing that all clients are treated equally and are held to the same standards. Staff indicated that under certain circumstances staff has had to raise their voice to redirect clients and prevent client altercations. Staff further stated that their focus is to have the client succeed by completing their program successfully and moving to a lower level of care. Staff indicated that in the past there have been rumors regarding questionable work ethics by two previous staff members which were immediately corrected by upper management. Information obtained from clients indicated that they get along with staff and feel safe residing in the facility, however, do not like the point system that is being used due to some clients feeling that it is hard to get rewarded and making it feel unfair. Therefore, based on the information received, the above allegation is determined to be unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, therefore the allegation is found to be unsubstantiated. Appeal Rights were provided and discussed with the Facility Manager. There are no deficiencies to be cited at this time. An exit interview was conducted and a copy of the report along with the (LIC 811) was left with the Facility Manager.

Investigation Findings:
13On June 23, 2022, at 4: PM, Licensing Program Analyst (LPA) Jenny Mundo, conducted a complaint inspection to the above facility and met with the Facility Manager. The purpose of the inspection was to deliver the findings for the above complaint allegation on behalf of the investigating LPA Winston Moroney. On December 14, 2021, the California Department of Social Services Community Care Licensing Division received a complaint from Centralized Complaint and Information Bureau (CCIB) with the following allegations: Staff is not treating minors equally. The investigation of the above allegations was conducted by this LPA Winston Moroney and it consisted of but was not limited to a review of records, including the children's needs and services plans, medical records, and interviews with Staff members on 12/23/2021, and Clients on 12/23/2021. (Reference Confidential Names Form LIC 811, dated June 22, 2022). UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Gustavo Garcia LICENSING EVALUATOR NAME: Jenny Mundo LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 32-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, CORPORATE CNTR DR. #200A MONTEREY PARK, CA FACILITY NAME: BRIGHTER HORIZON TREATMENT CENTER: MAGNOLIAFACILITY NUMBER: VISIT DATE: 06/23/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Staff denied the allegations further indicating that they are a hands-off facility, however, staff has been trained in pro-act and will only use it as a last resort to prevent injuries. Staff indicated that all incidents are documented and reported to the appropriate agencies. As to the allegation of staff not seeking medical attention when requested, Staff denied the allegation further stating that C1 was taken to the clinic each that she requested to go. C1 and C2 denied the allegation further stating that they feel safe and are provided adequate care by staff. C1 denied seeing or being inappropriately handled by staff and further disclosed that C1 was upset at the time the above allegations were reported. Therefore, based on the information received, the above allegations are determined to be unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred, therefore the allegations are found to be unsubstantiated. Appeal Rights were provided and discussed with the Facility Manager. There are no deficiencies to be cited at this time. An exit interview was conducted and a copy of the report along with the (LIC 811) was left with the Facility Manager.

Investigation Findings:
13On June 23, 2022, at 4: PM., Licensing Program Analyst (LPA) Jenny Mundo, conducted a complaint inspection to the above facility and met with the Facility Manager. The purpose of the inspection was to deliver the findings for the above complaint allegation on behalf of the investigating LPA Winston Moroney. On December 30, 2021, the California Department of Social Services Community Care Licensing Division received a complaint from Centralized Complaint and Information Bureau (CCIB) with the following allegations: Facility staff inappropriately handled minor in care, and Facility staff did not seek minor medical attention while in care. The investigation of the above allegations was conducted by LPA Winston Moroney and it consisted of but was not limited to a review of records, including the children's needs and services plans, medical records, and interviews with Staff members on 1/7/2022, and Clients on 1/7/202. (Reference Confidential Names Form LIC 811, dated June 22, 2022). UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Gustavo Garcia LICENSING EVALUATOR NAME: Jenny Mundo LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 32-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, CORPORATE CNTR DR. #200A MONTEREY PARK, CA FACILITY NAME: BRIGHTER HORIZON TREATMENT CENTER: MAGNOLIAFACILITY NUMBER: VISIT DATE: 06/23/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
It revealed that on the occasions that Ref. #1 did not attend visitations, the facility had scheduling conflicts involving other clients or staffing issues due to Coronavirus and staff calling out. It revealed that Ref. #1 was tardy to visits due to traffic. The visits were located in Fresno County. The investigation revealed that the facility requested a time change for the visits, but it was denied. So, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that an alleged violation occurred, therefore the allegation is unsubstantiated. There are no deficiencies to be cited regarding this allegations. A copy of this complaint was provided to the facility representative.

Investigation Findings:
On July 21, 2022 at 5:10 p.m., Licensing Program Analyst (LPA), Karen McGee, arrived at the facility for the purpose of delivering the investigative findings. The LPA met with Assistant Administrator, Laura Daniels. On March 7, 2022, the Monterey Park Children's Residential Program (MPCRP), received a complaint with the above mentioned allegations. Confidential interviews were conducted that included, but were not limited to: client (see Confidential Names, LIC Ref. #1 dated July 21, 2022) and the County Social Worker via telephone on July 18, 2022; the Director, Carolyn Ruffian via telephone on July 19, 2022. The LPA reviewed the Needs and Services Plan. The LPA did not observe any Special Incident Reports for Ref. #1. The investigation revealed that Ref. #1 attended therapy twice per week at the facility and counseling services twice per week with Child Guidance for therapy and medication management. It revealed that the CSW received reports late, but there was no indication that Ref. #1 did not receive mental health services as alleged. Ref. #1 stated that they received their mental health services. The investigation revealed that at times Ref. #1 was late to the visitations and on occasion was not taken. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Tira Logan LICENSING EVALUATOR NAME: Karen McGee LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 32-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, CORPORATE CNTR DR. #200A MONTEREY PARK, CA FACILITY NAME: BRIGHTER HORIZON TREATMENT CENTER: MAGNOLIAFACILITY NUMBER: VISIT DATE: 07/21/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
On April 11, 2022 the Department received a complaint regarding a fight at the facility between two clients. The fight resulted in one client losing consciousness after being struck by another client with a coffee bowl. The investigation revealed that on April 4, 2022 a fight took place between two clients (C1, C2) (Reference Confidential Names Form LIC811 dated 7/21/22). Staff denied they failed to intervene during the fight. In addition, staff denied they were informed that a fight was planned by one of the clients. Per staff, the initial incident occurred in a client's bedroom when C2 confronted C1. Staff (S2) stated she was unable to physically intervene due to clients biting. S2 reported staff (S1) was outside the bedroom preventing other clients from entering the bedroom and did not physically intervene and support S2 with the clients who were fighting. Statements obtained from confidential interviews conducted revealed S2 was notified earlier in the day that clients intended on fighting. Furthermore, S2 responded to the notice by saying she would not intervene if a fight occurred. Four of the five clients interviewed reported staff did not verbally or physically intervene and were observed outside the bedroom during the fight. The consensus of the statements obtained during interviews conducted indicated the fight ended when C2 was bit by C1. C2 then walked out of the bedroom and into the kitchen. A subsequent altercation took place shortly after in the kitchen. Statements obtained from interviews conducted with staff and clients indicated C1 obtained a skateboard and threw it at C2, striking her. After she was hit with the skateboard, C2 obtained a coffee pot and swung it at C1 striking her head. C1 began bleeding from her head and lost consciousness. At this time during the incident, staff intervened and the clients were separated. Per statements obtained from interviews conducted with staff and clients, after staff separated the clients C2 obtained a bowl from the kitchen, walked to the front of the facility where C1 was located and struck C1 on the head with the bowl. (Continued) Based on information obtained through interviews conducted and records review, the allegation is substantiated. Facility cited for violation of Interim Licensing Standards, STRTP, Article Sec. 87065.2(b)(1) Personnel Duties. Facility staff failed to supervise and protect clients in care resulting in a physical altercation between clients and a client sustaining injury. Exit interview conducted. A copy of this report, Confidential Names Form LIC 811 dated 7/21/22 and LIC9099D were given to the above-mentioned facility representative. Appeal Rights provided and discussed. Per the new Civil Penalty laws, Health and Safety (H&S) Code section 1548(E), an Enhanced Civil Penalty (ECP) determination is pending due to the substantiated allegation. If an ECP is warranted, a Community Care Licensing (CCL) representative will return to the facility to deliver the penalty assessment.

Investigation Findings:
An unannounced inspection was conducted by Licensing Program Analyst (LPA) Christopher Larios on 7/21/22 at 12: PM. During the inspection LPA Larios met with Ms. Laura Daniels, Asst. Administrator. The purpose of the inspection was to provide findings for the above-mentioned complaint allegations. The investigation was conducted by Community Care Licensing Division (CCLD) Investigations Branch (IB) State Investigator Mariana Lomeli. During the investigation Investigator Lomeli obtained copies the following documents; police and city records regarding the incident, facility staff and client roster, daily logs and special incident reports. Investigator Lomeli conducted interviews with facility clients on 4/21/22, 5/12/22, 5/25/22 and 6/2/22. In addition, interviews were conducted with staff on 6/2/22 and 6/13/22. Attempts to interview staff (S1) were made. However, S1 did not attend two scheduled interview appointments and declined to be interviewed during a third, in person, attempt. (Continued) SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Gustavo Garcia LICENSING EVALUATOR NAME: Christopher Larios LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 32-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, CORPORATE CNTR DR. #200A MONTEREY PARK, CA FACILITY NAME: BRIGHTER HORIZON TREATMENT CENTER: MAGNOLIAFACILITY NUMBER: VISIT DATE: 07/21/2022

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion:

met_with: Ms. Laura Daniels - Asst. Administrator


raw_content:
Narrative:
Staff denied the alleged allegations further indicating that staff is trauma-informed and conducts themselves accordingly. Staff denied making inappropriate comments, however, disclosed that they have heard rumors from clients regarding a previous staff member being a little too direct with clients. Staff indicated that when they try to obtain information or request clients to write down a statement regarding past incidents with the former staff, clients have declined to do so. Staff indicated that they have had some issues in the past with C4 rummaging through other clients' personal belongings and taking things without asking. Staff further disclosed that when things get reported missing, staff will ask all the clients if they have seen the item in question and if so to return said item to its owner. Staff indicated that all Suicidal ideations threats by clients are taken seriously and are provided access to the onsite mental health therapist or the local PET team for further evaluation. Information obtained from clients indicated that they feel safe and that the current staff is providing them with whatever is needed. Clients further disclosed that a former staff member was heard making inappropriate comments toward a client however clients declined to provide further information regarding the alleged incident. Therefore, based on the information received, the above allegations are determined to be unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred, therefore the allegations are found to be unsubstantiated. Appeal Rights were provided and discussed with the facility Administrator. There are no deficiencies to be cited at this time. An exit interview was conducted and a copy of the report along with the (LIC 811) was left with Laura Daniels.

Investigation Findings:
13On July 26, 2022, at 5: PM, Licensing Program Analyst (LPA) Winston Moroney, conducted a complaint inspection of the above STRTP Facility and met with the Facility Assistant Administrator. The purpose of the inspection was to deliver the findings for the above complaint allegations. On January 26, 2022, the California Department of Social Services Community Care Licensing Division received a complaint from Centralized Complaint and Information Bureau (CCIB) with the following allegations: Staff members make inappropriate comments to minors in care, Staff does not treat minors with dignity and respect, Staff wrongfully accused minors of stealing in front of other minors, and Staff did not address minors' suicidal thoughts. The investigation of the above allegations was conducted by this LPA and it consisted of, but was not limited to a review of records, including the children's needs and services plans, medical records, and interviews with Staff members on 2/11/2022, 4 of Clients (C2) on 2/11/2022, (C3) on 2/16/2022, and (C1, C4) on 3/4/2022. (C5 and C6 declined to be interviewed). (Reference Confidential Names Form LIC 811, dated July 26, 2022). UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Gustavo Garcia LICENSING EVALUATOR NAME: Winston Moroney LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 32-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, CORPORATE CNTR DR. #200A MONTEREY PARK, CA FACILITY NAME: BRIGHTER HORIZON TREATMENT CENTER: MAGNOLIAFACILITY NUMBER: VISIT DATE: 07/26/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Laura Daniels - Asst. Administrator


raw_content:
Narrative:
It was alleged that a client was being physically assaulted by other minors while in care. LPA Martin conducted interviews with three (3) staff. Two (2) staff admitted that the alleged incident occurred and one (1) staff stated that they did not witness the alleged incidents but heard about it. LPA conducted interviews with four (4) clients. All four (4) clients stated that the above allegation occurred. One client admitted to physically assaulting other clients in care and three clients stated that they have been assaulted by other clients in the home. Based on interviews, three clients stated that staff do not attempt to stop or prevent physical altercations from occurring and one client stated that staff do intervene when physical altercations occur. Confidential interviews and records reviewed revealed that C2 and C4 physically assaulted C1. Based on a record review, staff were present during the alleged incident, attempted to prevent the physically altercation and made law enforcement contact multiple times. Confidential interviews and records reviewed also revealed that C4 was detained and removed from the facility. It was alleged that facility staff did not seek medical attention for C1 after having a physical altercation with C4. LPA Martin conducted interviews with three (3) staff. Three (3) staff denied that the alleged incident occurred and stated that staff always offers medical attention if a client gets injured. LPA conducted interviews with four (4) clients. All four (4) clients stated that staff do not offer medical attention after having a physical altercation. Based on records reviewed staff did transport C1 to seek medical attention after sustaining injuries after being assaulted. It was also alleged that facility staff did not allow client to speak on the phone. LPA Martin conducted interviews with three (3) staff. Three (3) staff denied that the alleged incident occurred and stated that clients can use the telephone based off what is in their case plan. LPA conducted interviews with four (4) clients. Two clients stated that the above alleged incident occurred, one client denied that the alleged incident occurred, and one client refused to answer. Based on records reviewed and confidential interviews each client has restrictions on telephone use that is court ordered and approved by their county social worker. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted and a copy of this report as well as the LIC 811 was provided to the facility.

Investigation Findings:
13On August 9, 2022 at 11: AM Licensing Program Analyst (LPA) Timika Martin conducted a follow-up complaint inspection to deliver the findings of a complaint investigation concerning the allegations listed above. LPA Martin met with the facility representative named above and discussed the findings. During the investigation, LPA Timika Martin conducted a record review on 4/20/22 and obtained copies of client's needs and services plan (NSP), telephone policy and special incident reports. LPA also requested copies of the LIC 500, staff contact information and staff trainings. Confidential interviews were conducted by LPA Martin with Client 1 (C1), Client 2 (C2) and Client (C3) on 6/15/22 and Client 5 (C5). Confidential interviews were also conducted with two (2) facility staff on 6/30/22 and Reporting Party om 8/3/22. On LPA Claudia Portillo conducted a confidential interview with C3 on 4/20/22 (See Confidential Names List Form LIC 811 dated August 9, 2022). LPA made attempts to contact C4 and was unsuccessful. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Gustavo Garcia LICENSING EVALUATOR NAME: Timika Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 32-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, CORPORATE CNTR DR. #200A MONTEREY PARK, CA FACILITY NAME: BRIGHTER HORIZON TREATMENT CENTER: MAGNOLIAFACILITY NUMBER: VISIT DATE: 08/09/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Rachel Lucio, Admin Assistant/Direct Care Staff


raw_content:
Narrative:
It was alleged that staff did not prevent a client from awoling. LPA conducted and interview with two (2) staff. Both stated denied the alleged incident and stated that they try to stop clients from awoling by redirecting and using crisis communication. LPA conducted interviews with four (4) clients. Three (3) clients stated that the above allegation occurred and one (1) client denied that the above allegation occurred. Based on a record review, staff are following protocols such as documenting absences, reporting and contacting law enforcement. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted and a copy of this report as well as the LIC 811 was provided to the facility.

Investigation Findings:
13On August 9, 2022 at 11: AM Licensing Program Analyst (LPA) Timika Martin conducted a follow-up complaint inspection to deliver the findings of a complaint investigation concerning the allegations listed above. LPA Martin met with the facility representative named above and discussed the findings. During the investigation, LPA Timika Martin conducted a record review on 4/20/22 and obtained copies of client's needs and services plan (NSP), telephone policy and special incident reports. LPA also requested copies of the LIC 500, staff contact information and staff trainings. Confidential interviews were conducted by LPA Martin with Client 1 (C1), Client 2 (C2) and Client (C3) on 6/15/22 and Client 4 (C4) on 7/11/22. Confidential interviews were also conducted with two (2) facility staff on 6/30/22 and Reporting Party on 8/3/22 (See Confidential Names List Form LIC 811 dated August 9, 2022). UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Gustavo Garcia LICENSING EVALUATOR NAME: Timika Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 32-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, CORPORATE CNTR DR. #200A MONTEREY PARK, CA FACILITY NAME: BRIGHTER HORIZON TREATMENT CENTER: MAGNOLIAFACILITY NUMBER: VISIT DATE: 08/09/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Staff denied the alleged allegations further stating that the facility is a hands-off facility however staff have been trained in proact and will only use it as a last resort to prevent serious injury. Staff denied confiscating any client's personal belongings stating that they only confiscate contraband items that are brought into the facility by clients. Staff further indicated that in the past they have had to remove certain items from certain clients due to their self-harming behaviors or if noted on the clients' NSP. Staff denied observing or hearing of any other staff member intimidating any clients, however, disclosed that staff has had to raise their voices to verbally redirect clients to prevent client-on-client altercations. Staff denied allowing unclear adults in the home further stating that the safety of the children is their number one priority and would never jeopardize their safety. As to the allegation of Staff utilizing illegal drugs while carrying for clients, Staff denied the allegation indicating that type of behavior will not be tolerated and will be dealt with accordingly. Furthermore, staff who choose to smoke cigarettes or vape are allowed to do so away from the facility not to jeopardize the health of the children in care. Information obtained from clients indicated that they have never observed anyone in the home being mistreated or handled in a rough manner by staff. Clients denied having any personal belonging taken away by staff however have seen staff confiscate items that are brought in by other clients such as vape pens and other paraphernalia. Clients denied being intimidated by staff however from time to time have been verbally redirected by staff. Clients denied observing staff allowing anyone in the home that didn't belong. Clients denied observing illegal drugs while carrying for clients, however, have observed staff members take walks away from the facility to smoke their vape pens or cigarettes. Clients indicated that the staff is very supportive and is always encouraging clients to do their best and complete their program. Therefore, based on the information received, the above allegation is determined to be unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred, therefore the allegations are found to be unsubstantiated. Appeal Rights were provided and discussed with the STRTP Administrator Assistant. There are no deficiencies to be cited at this time. An exit interview was conducted and a copy of the report along with the (LIC 811) was left with Ms. Daniels.

Investigation Findings:
13On August 18, 2022, at 6: PM, Licensing Program Analyst (LPA) Winston Moroney, conducted a complaint inspection to the above Shorth Term Residential Therapeutic Program Facility (STRTP) and met with the STRTP Administrator Laura Daniels. The purpose of the inspection was to deliver the findings for the above complaint allegations. On March 3, 2022, the California Department of Social Services Community Care Licensing Division received a complaint from Centralized Complaint and Information Bureau (CCIB) with the following allegations: Staff handled child in a rough manner, Staff confiscated minor's personal items, Staff intimidates child, Staff allowed uncleared adults in the group home, and Staff is utilizing illegal drugs while caring for children. The investigation of the above allegations was conducted by this LPA and it consisted of but was not limited to a review of records, including the children's needs and services plans, medical records, and interviews with Staff members (S1), (S3) on 3/9/2022, (S2) on 4/13/22, 3 of Clients (C1, C2, C4) on 3/9/22. No statements were obtained from C3 and C5 due to declining to be interviewed. (Reference Confidential Names Form LIC 811, dated August 18, 2022). UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Yan Yeung LICENSING EVALUATOR NAME: Winston Moroney LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 32-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, CORPORATE CNTR DR. #200A MONTEREY PARK, CA FACILITY NAME: BRIGHTER HORIZON TREATMENT CENTER: MAGNOLIAFACILITY NUMBER: VISIT DATE: 08/18/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Laura Daniels - Administrator Assistant


facility_name: BRIGHTER HORIZON TREATMENT CENTER: MAGNOLIA

raw_content:
Investigation Findings:
On August 25, 2022 at 3:00 p.m., Licensing Program Analyst (LPA), Karen McGee, met with Assistant Administrator, Laura Daniels, at the facility for the purpose of delivering the investigative findings. On May 5, 2022, the Monterey Park Children's Residential Program (MPCRP), received a complaint with the above mentioned allegations. Confidential interviews were conducted that included, but were not limited to: the Assistant Administrator via telephone on August 18, 2022; Client Ref. #1 (see Confidential Names, LIC Ref. #1 dated August 25, 2022). The LPA reviewed the Needs and Services Plan and the Special Incident Reports. The investigation revealed that the witness could not name the client that was the perpetrator who engaged in the altercation and did not want to talk about it, but continued to state that another client beat them up. The witness denied that any staff said anything inappropriate. The LPA observed no report regarding the incident and the Assistant Administrator was not informed of inappropriate conduct by staff. So, although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that an alleged violations occurred, therefore the allegations are unsubstantiated. There are no deficiencies to be cited regarding this allegations. A copy of this complaint was provided to the facility representative. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Jean Herring LICENSING EVALUATOR NAME: Karen McGee LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of 1

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Confidential statements obtained during the investigation were unable to corroborate the allegations as statements obtained indicated inconsistencies which did not support the allegations. Confidential statements indicated that facility staff intervened by way of re-direction when the client self-harmed by hitting her head against the wall when she was upset, and facility staff offered medical assistance to clients when needed. Confidential statements were also inconsistent as clients indicated no injuries were observed on the client while other statements supported the allegation. Confidential statements from the client indicated that staff intervened when she hit her head on the wall, and that she was offered medical assistance to which she declined, and she could not recall if she sustained any injuries. Facility staff stated that the client hit her head on the wall when she was upset at the facility at the start of her placement then stopped after a week into her placement once she felt more comfortable at the facility. Facility staff stated that they intervened by re-directing the client or putting a pillow against the wall when she hit her head on the wall and offered medical treatment to the client to which the client refused. School personnel indicated that the client also has behavior issues at school where she hits her head on the wall when she is upset. School personnel denied observing any injuries on the child. Based on the information gathered, the allegations are unsubstantiated as the preponderance of evidence to prove the allegations was not met although the allegations may have happened or are valid. A copy of this report, Confidential Names Form and Appeal Rights were provided to the facility representative. There were no deficiencies cited during this inspection.

Investigation Findings:
13On August 30, 2022 at 10: AM, Licensing Program Analyst (LPA) Joshua Rarela conducted a follow-up complaint inspection to deliver the findings of a complaint investigation concerning the allegation above. LPA Rarela met and discussed the findings with the facility representative named above. During the course of the investigation, LPA interviewed facility staff on 5/24/22 and 8/30/22, and facility clients on 8/23/22, 8/24/22 and 8/30/22 (see Confidential Names Form dated August 30, 2022). LPA also reviewed documents including the placing agency service logs and reports, incident reports, and facility personnel records. It was alleged that facility staff did not seek any medical attention for a client, a facility client sustained injuries in care, and facility staff neglected a client when she self-harmed by hitting her head on the wall. (CONTINUED) UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Gustavo Garcia LICENSING EVALUATOR NAME: Joshua Rarela LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 32-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, CORPORATE CNTR DR. #200A MONTEREY PARK, CA FACILITY NAME: BRIGHTER HORIZON TREATMENT CENTER: MAGNOLIAFACILITY NUMBER: VISIT DATE: 08/30/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Laura Daniels, Assistant Administrator


raw_content:
Narrative:
Based upon the above, it is determined that the complaint is substantiated. The complaint is valid because the standard of a preponderance of evidence has been met. The facility is being cited for violation of General Regulations, Transportation, Section 80074(b): The manufacturer's rated seating capacity of the vehicles shall not be exceeded. A copy of this report was emailed to Ms. Daniels and the appeal rights were explained during the exit interview.

Investigation Findings:
13On September 16, 2022 at 1:38 p.m., Licensing Program Analyst (LPA), Karen McGee, delivered the findings of the complaint investigation to the facility. The LPA met with Assistant Administrator, Laura Daniels. On June 27, 2022, the Monterey Park Children's Residential Program (MPCRP), received a complaint with the above mentioned allegations. Confidential interviews were conducted that included, but were not limited to: the Assistant Administrator via telephone on September 13, 2022; and four clients Ref. #1, 2, 3 and 4 (see Confidential Names, LIC Ref. #1 dated September 13, 2022). The LPA was unable to interview two clients #5 and 6. The LPA reviewed the facility's complaint history and case management inspections. The LPA was able to corrobate at least three interviews that on at least one occasion, at least one client had to sit on the floor of a vehicle in order to be transported to and from the facility. The interviews revealed inconsistent information on which client was involved. At least one interview provided information on which vehicle, a Chevrolet Traverse, was used on one occasion. The interviews did not reveal information on which dates the incident or incidents occurred. SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Jean Herring LICENSING EVALUATOR NAME: Karen McGee LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 32-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION LA & TRI-COASTAL CR, CORPORATE CNTR DR. #200A MONTEREY PARK, CA FACILITY NAME: BRIGHTER HORIZON TREATMENT CENTER: MAGNOLIAFACILITY NUMBER: VISIT DATE: 09/16/2022

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion:


raw_content:
Narrative:
CONTINUED FROM PAGE The Department received a complaint alleging staff caused injuries to a youth in placement. The youth was observed with bruises on her body and allegedly sustained a cut on the finger due to staff closing a door on her. In addition, the complaint alleged the youth was dirty and unkept. Staff denied the allegations. Statements obtained from confidential interviews conducted revealed the injuries observed on the youth resulted from an altercation with peers at the facility. Staff reportedly intervened. However, the youth sustained a cut on her finger after another youth threw a canvas at her. Statements obtained from interviews conducted with social workers revealed no concerns regarding the allegations of physical abuse or neglect. Statements obtained from confidential interviews conducted revealed clients have basic needs met, including access to hygiene products and utilities. Based on information gathered from interviews conducted and record review the allegations are unsubstantiated. Although the allegations may have happened or are valid the standard of the preponderance of evidence was not met. Exit interview conducted. No deficiencies were cited. A copy of this report was given to the above mentioned facility representative.

Investigation Findings:
13An unannounced follow up complaint inspection was conducted by Licensing Program Analyst (LPA) Christopher Larios on 10/11/22 at 1: PM. During the inspection LPA Larios met with Assistant Administrator Laura Daniels. The purpose of the inspection was to deliver findings for the above mentioned complaint allegations. The investigation was conducted by Community Care Licensing Division (CCLD) Investigations Branch (IB) State Investigator Maria Barragan and LPA Larios. During the course of the investigation Investigator Maria Barragan conducted interviews with one County Social Worker (CSW) on 06/17/22, one client on 06/21/22 and obtained a Law Enforcement report regarding the incident on 06/27/22. LPA Larios conducted interviews with three clients on 08/02/22, interviewed three CSW and a staff on 10/05/22 and interviewed a staff on 10/07/22. LPA Larios attempted to interview other clients and CSW however, phone calls were not returned, and a statement was not obtained regarding the allegations. LPA Larios conducted a record review on 06/24/22 and obtained copies of the personnel report, register of facility clients, special incident reports, needs and services plans and daily log. CONTINUED ON PAGE UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Gustavo Garcia LICENSING EVALUATOR NAME: Christopher Larios LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 32-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, CORPORATE CNTR DR. #200A MONTEREY PARK, CA FACILITY NAME: BRIGHTER HORIZON TREATMENT CENTER: MAGNOLIAFACILITY NUMBER: VISIT DATE: 10/11/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


summary: Complaint Investigation - Unsubstantiated

raw_content:
Narrative:
Investigation revealed the following: It was alleged that staff physically abused minor in care. Interviews conducted with staff had similar statements in that staff do not physically abuse or touch children. Staff stated that when children have behaviors they try to talk and redirect children or take away privileges. Staff identified having a child that ran away from group home and went to a home where they stated they were being abused. However, staff stated that child consistently ran away and lied to get their way when it came to leaving the home. Staff stated that no children have stated they observed anyone physically abused in home or observed any children to have marks or bruises on them. Additionally, children had similar statements that they have never observed staff to physically abuse anyone. Children stated that when they get in trouble staff will restrict or take away their privileges. Interviews conducted with county social worker denied the allegation and stated that a child falsified information. County social worker stated that she had no issues with the home or children being placed in the home regarding physical abuse. Documents reviewed identified the incident of child running away and statements made, however, no documents identified child being abused or provided specific information as to who abused child, when child was abused or the context in which child was abused. Based on the information gathered, although the allegation may have happened or is valid, the preponderance of evidence to prove the allegation was not met, therefore the allegation is unsubstantiated. An exit interview was conducted. A copy of this report Confidential Names Form, and Appeal Rights were provided to the facility representative. There were no deficiencies cited during this inspection.

Investigation Findings:
13On 11/4/ Licensing Program Analyst (LPA) Dawn Mahecha made an announced visit to the Brighter Horizon facility for the purpose of concluding the above identified complaint investigation. LPA met with Facility manager and discussed the above findings. Investigation consisted of the following: On 5/20/ LPA met with and interviewed facility manager, one(1) Direct care staff and Behavioral Health (BH) staff (see LIC811 confidential names list, dated 5/20/2022). LPA requested the following documents: current staff/ client roster, staff/ facility case logs from children from March 2022- Present date, staffs current training, SIRs from incidents involving children obtaining being in fights in home and recent leaves without permission. Additionally, LPA requested copies of complaints made by children, family or social workers and C1's Needs and service plan. Between 9/14/2022 and 9/20/ LPA Elnora Smith interviewed children, staff and social workers. On 10/27/ LPA Mahecha reviewed the information provided. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Yan Yeung LICENSING EVALUATOR NAME: Dawn Mahecha LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 32-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, CORPORATE CNTR DR. #200A MONTEREY PARK, CA FACILITY NAME: BRIGHTER HORIZON TREATMENT CENTER: MAGNOLIAFACILITY NUMBER: VISIT DATE: 11/04/2022

met_with: Angela Wright, Facility manager


raw_content:
Narrative:
It revealed that the CSW requested that the facility make notations for all Staff informing them that Ref. #1 had approval to talk to that particular family member. It revealed that Ref. #1 telephoned 911 daily and law enforcement and fire/paramedics requested that Ref. #1 not be allowed to use the phone. The investigation revealed that Ref. #1 did not report to the CSW that Ref. #1 was prevented from calling the CSW. There was statements that Ref. #4 was aggressive towards and dismissive of Ref. #1. Ref. #4 denied the allegations stating they never raised their voice and is calm with Ref. #1 . Ref. #2 denied the allegation. The Administrator stated that Ref. #2 is mild-mannered and uses a low flat tone when interacting with the clients. The Administrator stated that no other clients have complained on these Staff. The CSW stated that the facility works well and is patient with Ref. #1. The LPA was unable to corroborate the allegations. So, although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred, therefore the allegations are unsubstantiated. There are no deficiencies to be cited regarding this allegations. A copy of this complaint was provided to the facility representative.

Investigation Findings:
On December 2, 2022 at 1:00 p.m., Licensing Program Analyst (LPA), Karen McGee, delivered the findings of a complaint investigation. The LPA met with Administrator, Laura Daniels. On August 29, 2022, the Monterey Park Children's Residential Program (MPCRP), received a complaint with the above mentioned allegations. Confidential interviews were conducted that included, but were not limited to: the Administrator via telephone on November 9, 2022; three Staff, Ref. #2 and 3 via telephone on October 26, 2022 and #4 via telephone on November 11, 2022; one client Ref. #1 via telephone on September 13, 2022; and one County Social Worker (CSW) via telephone on December 18, 2022. The LPA reviewed the Special Incident Reports. The investigation revealed that Ref. #4 denied yelling at Ref. #1. An interview with the Ref. #3, revealed that Ref. #1 recanted the allegation that Ref. #4 yelled at Ref. #1. The CSW disclosed that Ref. #1 misuses the world yell. The investigation revealed clients are allowed 15 minutes on the telephone, but can use it longer. It revealed that Ref. #1 monopolized the telephone making it difficult for other clients to use it. It revealed that Ref. #1's telephone calls to one (1) particular family member were disconnected by Staff that were unaware that Ref. #1 had approval to talk to that family member. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Jean Herring LICENSING EVALUATOR NAME: Karen McGee LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 32-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION LA & TRI-COASTAL CR, CORPORATE CNTR DR. #200A MONTEREY PARK, CA FACILITY NAME: BRIGHTER HORIZON TREATMENT CENTER: MAGNOLIAFACILITY NUMBER: VISIT DATE: 12/02/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
It was alleged by the Reporting Party (RP) that facility staff was violating C1's educational rights by not informing the RP, who holds partial educational rights, of events that are occurring at school and attempting to move C1 to a continuation school without RP's approval. Information obtained from S1, and S2 denied the allegation, further indicating that no one at the facility has any authority over removing a child from their designated school unless authorized by the child's County Social Worker. Staff further indicated that they have received many phone calls from RP requesting information on everyday matters, however, staff has informed RP that they are not allowed to provide any information regarding C1's treatment/program as it would violate C1's personal rights. As a result, staff has provided RP with C1's CSW's phone number for further inquiries. Staff further disclosed that on several occasions RP has been condescending and will question individuals involved with C1's program on their educational background and ability to provide care for C1. Information obtained from MM (Supervising Social Worker) indicated that the RP holds partial educational rights and has the capability to provide input on C1's IEP, however, is not the final decision maker. MM further indicated that the facility staff has no obligation to report any information to the RP and is only to report to C1's CSW and the support team. MM indicated that the facility staff has provided great care for C1 and has kept great communication with C1's support team. Therefore, based on the information received, the above allegation is determined to be unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, therefore the allegation is found to be unsubstantiated. Appeal Rights were provided and discussed with the Facility Administrator. There are no deficiencies to be cited at this time. An exit interview was conducted and a copy of the report along with the (LIC 811) was left with the Facility Administrator.

Investigation Findings:
13On January 27, 2023, at 1: PM, Licensing Program Analyst (LPA) Winston Moroney conducted a complaint inspection of the above Facility and met with Laura Daniels Assistant Administrator. The purpose of the inspection was to deliver the finding for the above complaint allegation. On September 22, 2022, the California Department of Social Services Community Care Licensing Division received a complaint from a reporting party with the following allegation: Staff denied the client their educational rights. The investigation of the above allegations was conducted by this LPA and it consisted of, but was not limited to a review of records, including the client's needs and services plans, medical records, and interviews with two staff members (S1, S2) on 10/20/22, and MM on 10/31/22. (LPA attempted to obtain a statement from C1, however, C1 declined to provide a statement) (Reference Confidential Names Form LIC 811, dated January 27, 2023). UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Yan Yeung LICENSING EVALUATOR NAME: Winston Moroney LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 32-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION LA & TRI-COASTAL CR, CORPORATE CNTR DR. #200A MONTEREY PARK, CA FACILITY NAME: BRIGHTER HORIZON TREATMENT CENTER: MAGNOLIAFACILITY NUMBER: VISIT DATE: 01/27/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Laura Daniels - Assistant Administrator