raw_content:
Narrative:
At approximately 8: PM, LE returned C1 back to the facility and added that the facility staff didn't know that C1 was missing. During investigation, confidential interviews reported that C AWOL'd from the facility without facility staff knowing. Other confidential interviews reported that facility staff (S1, S2) were supervising C1 as they were having a behavior episode and monitoring C1. These confidential interviews reported that as soon as C1 decided to AWOL, S5 shadowed C1. Confidential interviews reported that when facility staff lost sight of C1, they immediately called LE at approximately 6: PM. LPA received a conflicting information. In regards to the allegations that facility staff (S1-S6) did not ensure a comfortable temperature was maintained in the facility and facility (S1-S6) refused to provide drinking water to youth (C1-C5); it was reported that it was extremely hot in the facility and staff will not turn on the air conditioning or give clients water when they ask for water. Confidential interviews reported that the facility's air conditioner only works downstairs and that it doesn't do a good job of "cooling the upstairs." Other confidential interviews reported that the air conditioning does work upstairs but that it's "not as strong as the downstairs." Confidential interviews reported that the facility submitted a work order to facility maintenance staff to address the facility's air conditioner unit. Confidential interviews reported that the facility has a 5 gallon water jug dispenser and that when the 5 gallon jugs are empty, the clients don't have any drinking water. Other confidential interviews reported that when the 5 gallon water jugs are empty, then facility staff are sent to refill one until the delivery of the other 5 gallon jugs arrive from the supplier. Other confidential interviews reported that the facility also has bottled water on hand to provide for clients. LPA received inconsistent information. Based on confidential interviews and record reviews, the allegations facility staff did not properly supervise C1, facility staff did not ensure a comfortable temperature was maintained in the facility and facility refused to provide drinking water to C1, may have occurred, however, there was not a preponderance of evidence to support the alleged violations. Therefore, the allegations are unsubstantiated at this time. An exit interview was conducted. A copy of this report and appeal rights were explained and given to Youth Care Counselor Asja Meredith.

Investigation Findings:
13On 09/18/2024, at 09: AM, Licensing Program Analyst (LPA) Joon Choi conducted an unannounced visit at Plan It Life Short Term Residential Treatment Program (STRTP) and met with Youth Care Counselor Asja Meredith to deliver the investigative finding for the allegations listed above. On 07/24/2024, Community Care Licensing received allegations that facility staff did not properly supervise youth, facility staff did not ensure a comfortable temperature was maintained in the facility, and facility refused to provide drinking water to youth. On 07/29/2024, LPA Joon Choi arrived at the facility, conducted a health and safety inspection, and obtained pertinent documents. No immediate health and safety hazards were observed. In addition, LPA conducted a follow-up visit to the facility on 08/07/2024. LPA interviewed clients 1, 2, 3, and 4 (C1-C4) and staff 1, 2, 3, 4, 5 and 6 (S1-S6). In regard to the allegation that facility staff (S1, S2, S5) did not properly supervise youth (C1), it was reported that on 7/5/2024, law enforcement (LE) received a call around 6:46pm from group home staff who were concerned about C1 throwing items. CONTINUED ON THE NEXT PAGE UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Abdoulaye Traore LICENSING EVALUATOR NAME: Joon R Choi LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: PLAN-IT LIFE, INCFACILITY NUMBER: VISIT DATE: 09/18/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Asja Meredith, Youth Care Counselor


state: CA

facility_name: PLAN-IT LIFE, INC

summary: Complaint Investigation - Substantiated - 1 deficiency - 1 allegation

raw_content:
Narrative:
C1. Another confidential interview reported that S1 did not physically push C1, but rather, that they tried to physically block C1 from getting into a room with another client because S1 feared C1 was going to attack that client. Confidential interviews reported that there was a facility surveillance video of the incident, and it showed that S1 did in fact, physically pushed C1 on at least one occasion and stood in front of C1 while making intimidating gestures. Confidential interviews reported that S1's employment with the facility was terminated. Confidential interviews also reported that San Bernardino County's Open Case Investigations (OCI) substantiated this incident for physical abuse against S1. Based on the confidential interviews, a review of pertinent documentation and a review of video footage, the preponderance of evidence standard has been met, and the allegation that staff choked C1 while in care is substantiated. The facility is being cited for violation for ILS 87072(c)(1) Personal Rights: (c)The licensee shall ensure that each child...is accorded the personal rights.... (1) to live in a safe, healthy, and comfortable home where they are treated with respect (LIC 9099D). An exit interview was conducted. A copy of this report, LIC 809D and appeal rights were explained and given to Administrator Jesse Jorrin.

Investigation Findings:
13On 11/22/2024, at 01: PM, Licensing Program Analyst (LPA) Joon Choi conducted an unannounced visit at Plan It Life Short Term Residential Treatment Program (STRTP) and met with Administrator Jesse Jorrin to deliver the investigative finding for the allegation listed above. On 09/11/2024, Community Care Licensing received allegation that staff choked a minor while in care. On 09/18/2024, LPA Joon Choi arrived at the facility, conducted a health and safety inspection, and obtained pertinent documents. No immediate health and safety hazards were observed. In addition, LPA interviewed clients 1, 2, 3, 4, 5 and 6 (C1-C6) and staff 1, 2, 3, and 4 (S1-S4). In regard to the allegation that staff (S1) choked a minor (C1) while in care; it was specifically reported that on 09/09/2024, they witnessed C1 get "choked" by a facility staff member (name not provided at the time of the disclosure). During investigation, confidential interviews disclosed that it was S1 that choked C1 as well as physically pushing C1. Other confidential interviews reported that they witnessed S1 physically pushing CONTINUED ON THE NEXT PAGE SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Abdoulaye Traore LICENSING EVALUATOR NAME: Joon R Choi LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., Suite Riverside, CA Facility Name: Plan-it Life, Incfacility Number: Visit Date: 11/22/ Narrative 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32c1. Another confidential interview reported that S1 did not physically push C1, but rather, that they tried to physically block C1 from getting into a room with another client because S1 feared C1 was going to attack that client. Confidential interviews reported that there was a facility surveillance video of the incident, and it showed that S1 did in fact, physically pushed C1 on at least one occasion and stood in front of C1 while making intimidating gestures. Confidential interviews reported that S1's employment with the facility was terminated. Confidential interviews also reported that San Bernardino County's Open Case Investigations (OCI) substantiated this incident for physical abuse against S1. Based on the confidential interviews, a review of pertinent documentation and a review of video footage, the preponderance of evidence standard has been met, and the allegation that staff choked C1 while in care is substantiated. The facility is being cited for violation for ILS 87072(c)(1) Personal Rights: (c)The licensee shall ensure that each child...is accorded the personal rights.... (1) to live in a safe, healthy, and comfortable home where they are treated with respect (LIC 9099D). An exit interview was conducted. A copy of this report, LIC 809D and appeal rights were explained and given to Administrator Jesse Jorrin. SUPERVISORS NAME: Abdoulaye Traore LICENSING EVALUATOR NAME: Joon R Choi LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: LIC9099 (FAS) - (06/04)Page: 2 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: PLAN-IT LIFE, INCFACILITY NUMBER: 336411179

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion:

Deficiencies:
02418: Plan-it Life, Incfacility Number: 336411179 Visit Date: 11/22/2024 Narrative 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32c1. Another confidential interview reported that S1 did not physically push C1, but rather, that they tried to physically block C1 from getting into a room with another client because S1 feared C1 was going to attack that client. Confidential interviews reported that there was a facility surveillance video of the incident, and it showed that S1 did in fact, physically pushed C1 on at least one occasion and stood in front of C1 while making intimidating gestures. Confidential interviews reported that S1's employment with the facility was terminated. Confidential interviews also reported that San Bernardino County's Open Case Investigations (OCI) substantiated this incident for physical abuse against S1.

Based on the confidential interviews, a review of pertinent documentation and a review of video footage, the preponderance of evidence standard has been met, and the allegation that staff choked C1 while in care is substantiated.

report_type: Complaint Investigation

met_with: Jesse Jorrin, Administrator

complaint_status: SUBSTANTIATED

title:
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CRP RO, 3737 MAIN ST., Suite 600 Riverside, CA 92501 Facility Name


summary: Complaint Investigation - Unsubstantiated - 1 allegation

raw_content:
Narrative:
named C2 as the other client that was acting inappropriately towards C1. Confidential interviews reported that C1 and C2 were roommates at one time. Other confidential interviews reported that it was C1 that was making inappropriate sexual advances towards C2 and that C2 did not want this to happen. Confidential interviews reported that C1 was transferred to another facility for safety reasons away from C2, in response to their mutual allegations towards each other. Confidential interviews reported that facility staff conducted their routine room checks throughout the day and night and did not observe an incident between C1 and C2. Other confidential interviews reported that facility staff were not given any warnings from either C1 or C2 alerting them to possible inappropriate sexual behaviors by the other client. Based on confidential interviews and record reviews, the allegation that staff did not prevent inappropriate sexual behavior between minors may have occurred, however, there was not a preponderance of evidence to support the alleged violation. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted. A copy of this report and appeal rights were explained and given to Administrator Jesse Jorrin.

Investigation Findings:
13On 12/12/2024, at 12: PM, Licensing Program Analyst (LPA) Joon Choi conducted an unannounced visit at Plan It Life Short Term Residential Treatment Program (STRTP) and met with Administrator Jesse Jorrin to deliver the investigative finding for the allegation listed above. On 10/07/2024, Community Care Licensing received an allegation that staff did not prevent inappropriate sexual behavior between minors. On 10/10/2024, LPA Joon Choi arrived at the facility, conducted a health and safety inspection, and obtained pertinent documents. No immediate health and safety hazards were observed. In addition, LPA interviewed clients 1 and 2 (C1-C2) and staff 1 and 2 (S1-S2). In regard to the allegation that staff did not prevent inappropriate sexual behavior between minors (C1, C2); it was reported that C1 was "groped" by another client in the facility (name not provided) and that this other client "made unwanted advances towards C1" (no other details were provided). It was further reported that it was unknown if this was an isolated incident or ongoing. Confidential interviews reported that C1 eventually CONTINUED ON THE NEXT PAGE UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Abdoulaye Traore LICENSING EVALUATOR NAME: Joon R Choi LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: PLAN-IT LIFE, INCFACILITY NUMBER: VISIT DATE: 12/12/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

complaint_status: unsubstantiated


raw_content:
Narrative:
Confidential interviews reported that C1's authorized representative did not provide the facility with C1's court documents prior to C1 leaving the facility. Confidential interviews reported that Riverside County's Open Home Investigations (OHI), concluded their associated investigation to this complaint as inconclusive. LPA received inconsistent information. Based on confidential interviews and record reviews, the allegation that staff are mismanaging minor's medication, may have occurred, however, there was not a preponderance of evidence to support the alleged violation. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted. A copy of this report and appeal rights were explained and given to Administrator Jesse Jorrin.

Investigation Findings:
13On 12/12/2024, at 12: PM, Licensing Program Analyst (LPA) Joon Choi conducted an unannounced visit at Plan It Life Short Term Residential Treatment Program (STRTP) and met with Administrator Jesse Jorrin to deliver the investigative finding for the allegation listed above. On 09/25/2024, Community Care Licensing received an allegation that staff are mismanaging minor's medication. On 10/03/2024, LPA Joon Choi arrived at the facility, conducted a health and safety inspection, and obtained pertinent documents. No immediate health and safety hazards were observed. In addition, LPA interviewed client 1 (C1) and staff 1 and 2 (S1-S2). In regard to the allegation that staff (S1, S2) are mismanaging minor's (C1) medication; it was reported that C1 was placed at the facility on 08/26/2024. It was further reported that the facility ran out of C1's medication on 09/06/2024. Confidential interviews reported that the facility made no attempt to refill C1's medication prior to running out. Other confidential interviews reported that the facility requested C1's JV 223 medication related court documents so that the facility could re-fill C1's prescription. CONTINUED ON THE NEXT PAGE UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Abdoulaye Traore LICENSING EVALUATOR NAME: Joon R Choi LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: PLAN-IT LIFE, INCFACILITY NUMBER: VISIT DATE: 12/12/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


summary: Complaint Investigation - Unsubstantiated

raw_content:
Narrative:
associated to this facility was substantiated on 07/29/2024. Confidential interviews reported that after the substantiated findings, the facility hired a pest control company to eradicate the bed bugs in the facility. Confidential interviews reported that there were still fears that bed bugs remained. Other confidential interviews reported that the pest control company stated that the bed bugs had been eradicated before this new complaint was generated. Further confidential interviews reported that the facility has purchased new bed frames, mattresses, and bed linen for all the client bedrooms of the facility. Confidential interviews reported that the facility was being pro-active, buy investing in new furniture and bedding. Based on confidential interviews and record reviews, the allegation that facility has bed bugs may have occurred, however, there was not a preponderance of evidence to support the alleged violation. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted. A copy of this report and appeal rights were explained and given to Administrator Jesse Jorrin.

Investigation Findings:
13On 12/12/2024, at 01/16/ PM, Licensing Program Analyst (LPA) Joon Choi conducted an unannounced visit at Plan It Life Short Term Residential Treatment Program (STRTP) and met with Administrator Jesse Jorrin to deliver the investigative finding for the allegation listed above. On 09/25/2024, Community Care Licensing received an allegation that facility has bed bugs. On 10/03/2024, LPA Joon Choi arrived at the facility, conducted a health and safety inspection, and obtained pertinent documents. No immediate health and safety hazards were observed. In addition, LPA conducted a follow-up visit to the facility on 10/10/2024. LPA interviewed clients 1, 2 and 4 (C1, C2, C4) and staff 1, 2 and 3 (S1-S3). Client 3 (C3) was unable to be interviewed. In regard to the allegation that facility has bed bugs; it was reported that the facility "has been dealing with bed bugs for weeks." It was further reported that the facility's management and the staff are not taking any action to address the bed bug issue. Confidential interviews reported that a complaint about bed bugs CONTINUED ON THE NEXT PAGE UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Abdoulaye Traore LICENSING EVALUATOR NAME: Joon R Choi LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: PLAN-IT LIFE, INCFACILITY NUMBER: VISIT DATE: 12/12/2024


raw_content:
Narrative:
Other confidential interviews reported that facility staff prepare three meals a day, every day for all the facility's clients. Other confidential interviews reported that facility staff also assist clients with cooking their own meals if they prefer to cook or if they do not like the staff's cooking. LPA received inconsistent information. Based on confidential interviews and record reviews, the allegation that staff does not provide adequate food service to youths in care, may have occurred, however, there was not a preponderance of evidence to support the alleged violation. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted. A copy of this report and appeal rights were explained and given to Administrator Jesse Jorrin.

Investigation Findings:
13On 12/12/2024, at 01: PM, Licensing Program Analyst (LPA) Joon Choi conducted an unannounced visit at Plan It Life Short Term Residential Treatment Program (STRTP) and met with Administrator Jesse Jorrin to deliver the investigative finding for the allegation listed above. On 09/25/2024, Community Care Licensing received an allegation that staff does not provide adequate food service to youths in care. On 10/03/2024, LPA Joon Choi arrived at the facility, conducted a health and safety inspection, and obtained pertinent documents. No immediate health and safety hazards were observed. In addition, LPA conducted a follow-up visit to the facility on 10/10/2024. LPA interviewed clients 1, 2, 3, and 4 (C1-C4) and staff 1, 3 and 4 (S1, S3, S4). Staff 2 (S2) was unable to be interviewed as they were unavailable for contact. In regard to the allegation that staff (S1-S4) does not provide adequate food service to youths in care (C1-C4); it was reported that that S1 and two other youths have not been provided food for about two days (names of the other youths were not provided). Confidential interviews reported that staff did not provide meals to clients for about two days (no other details were provided). CONTINUED ON THE NEXT PAGE UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Abdoulaye Traore LICENSING EVALUATOR NAME: Joon R Choi LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: PLAN-IT LIFE, INCFACILITY NUMBER: VISIT DATE: 12/12/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
returned from awol to discover their room door was damaged and removed. Other confidential interviews reported that the facility repaired and replaced the door in about a week's time. LPA Choi observed C1's door had already been repaired/replaced and was fully functioning during the initial inspection investigation at the facility. Based on confidential interviews, record reviews and observation, the allegation that staff did not provide comfortable accommodations to C1 while in care may have occurred, however, there was not a preponderance of evidence to support the alleged violation. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted. A copy of this report and appeal rights were explained and given to FM.

Investigation Findings:
13On 06/05/2025, at 11: AM, Licensing Program Analyst (LPA) Joon Choi conducted an unannounced visit at Plan It Life Short Term Residential Treatment Program (STRTP) and met with Facility Manager (FM) Monique Gray to deliver the investigative finding for the allegation listed above. On 03/11/2025, Community Care Licensing received an allegation that staff did not provide comfortable accommodations to minor in care. On 03/14/2025, LPA Joon Choi arrived at the facility, conducted a health and safety inspection, and obtained pertinent documents. No immediate health and safety hazards were observed. In addition, LPA interviewed client 1 (C1) and staff 1 (S1). In regard to the allegation that staff (names not provided) did not provide comfortable accommodations to minor (C1) in care; it was reported that "C1's bedroom door was off the hinges because another client (name unknown) damaged the door. It was further reported that the facility removed the door, but it did not get replaced, instead they hung a blanket to cover the doorway. Confidential interviews reported that C CONTINUED ON THE NEXT PAGE UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Abdoulaye Traore LICENSING EVALUATOR NAME: Joon R Choi LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: PLAN-IT LIFE, INCFACILITY NUMBER: VISIT DATE: 06/05/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Monique Gray, Facility Manager


raw_content:
Narrative:
Confidential interviews reported that C1 responded to S1's verbal direction by throwing a soda cup filled with soda at S1. Other confidential interviews reported that C1 also physically pushed S1. Confidential interviews reported S1 retaliated by physically pushing and/or kicking C1. Other confidential interviews reported that S1 did not retaliate after being pushed by C1, but rather, retreated away from C1's room and asked other staff for assistance. Other confidential interviews reported that C1 fell backwards as a result of bumping their chest against S1's chest. Confidential interviews reported that Law Enforcement (LE) was called to the facility, and no arrests were made of staff or clients. Confidential interviews reported that LE reported no injuries to C1 in their police report. Based on confidential interviews and record reviews, the allegations that staff hit C1 in care and staff kicked C1 in care may have occurred, however, there was not a preponderance of evidence to support the alleged violations. Therefore, the allegations are unsubstantiated at this time. An exit interview was conducted. A copy of this report and appeal rights were explained and given to FM.

Investigation Findings:
13On 06/05/2025, at 11: AM, Licensing Program Analyst (LPA) Joon Choi conducted an unannounced visit at Plan It Life Short Term Residential Treatment Program (STRTP) and met with Facility Manager (FM) Monique Gray to deliver the investigative findings for the allegations listed above. On 03/14/2025, Community Care Licensing received allegations that staff hit a minor in care and staff kicked a minor in care. On 03/19/2025, LPA Joon Choi arrived at the facility, conducted a health and safety inspection, and obtained pertinent documents. No immediate health and safety hazards were observed. In addition, LPA interviewed clients 1 and 3 (C1, C3) and staff 1, 2, 3 and 4 (S1-S4). In regard to the allegations that staff (S1) hit a minor (C1) in care and staff (S1) kicked a minor (C1) in care; it was reported that S1 found C1 in their room with two other clients (C2, C3) which is against facility rules. It was further reported that after S1 instructed the clients to leave the room, C1 then became escalated. It was further reported that C1 bumped their chest against S1 and S1 retaliated by hitting and/or kicking C1. CONTINUED ON THE NEXT PAGE UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Abdoulaye Traore LICENSING EVALUATOR NAME: Joon R Choi LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: PLAN-IT LIFE, INCFACILITY NUMBER: VISIT DATE: 06/05/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Facility Manager, Monique Gray


raw_content:
Narrative:
During investigation, confidential interviews reported that C1 stole C2's headphones. Confidential interviews reported that because of this, C2 initiated a physical altercation with C1 out of anger. Confidential interviews reported that facility staff (S3 and S4) helped to break up C1 and C2's fight. Other confidential interviews reported that C2 threw C1's clothes into a neighbor's yard. Other confidential interviews reported that C2 did not throw away C1's clothes. Confidential interviews reported that facility staff redirect clients when they try to enter another client's room without permission. Other confidential interviews reported that both clients and staff understand that they cannot prevent all incidents of clients entering another client's room without permission, but verbal and written instructions are clearly communicated to all clients. Based on confidential interviews and record reviews, the allegation that staff are not providing adequate supervision to minors may have occurred, however, there was not a preponderance of evidence to support the alleged violation. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted. A copy of this report and appeal rights were explained and given to youth care counselor Lisa Hartung.

Investigation Findings:
13On 08/21/2025, at 11: AM, Licensing Program Analyst (LPA) Joon Choi conducted an unannounced visit at Plan It Life Short Term Residential Treatment Program (STRTP) and met with youth care counselor Lisa Hartung to deliver the investigative finding for the allegation listed above. On 05/12/2025, Community Care Licensing received an allegation that staff are not providing adequate supervision to minors. On 05/15/2025, LPA Joon Choi arrived at the facility, conducted a health and safety inspection, and obtained pertinent documents. No immediate health and safety hazards were observed. In addition, LPA interviewed clients 1, 2, 3 and 4 (C1, C2. C3 and C4) and staff 1, 2, 4 and 5 (S1, S2, S4, and S5). In regard to the allegations that staff (S1-S5) are not providing adequate supervision to minors (C1-C4); it was reported that C2, C3 or C4 threw away C1's personal belongings. It was also reported that C2, C3 or C4 have been verbally and physically aggressive towards C1 and the facility staff do not intervene. CONTINUED ON THE NEXT PAGE UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Abdoulaye Traore LICENSING EVALUATOR NAME: Joon R Choi LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: PLAN-IT LIFE, INCFACILITY NUMBER: VISIT DATE: 08/21/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Lisa Hartung, youth care counselor


raw_content:
Narrative:
During investigations, confidential interviews revealed that several health and safety concerns were present within the facility. Furthermore, confidential interviews indicated that during two separate health and safety inspections, the issues identified remained present at the time of the inspections. Based on confidential interviews and inspections, the allegation that staff did not prevent facility from being unkempt is substantiated. The facility is being cited for violation of Title California Code of Regulations, Building and Grounds, Section 80087(a) The facility shall be clean, safe, sanitary and in good repair at all times for the safety and well-being of clients, employees and visitors. An exit interview was conducted. A copy of this report (LIC 809), deficiencies page (LIC 809D) and appeal rights were explained and given to Therapist Kevrese Flamer strawberries, and an open bag of sausage link. During investigations, a confidential interview reported that the facility refrigerator was dirty and contained improperly stored perishable food. However, it was reported that the facility staff routinely rotate expired food and ensured no spoiled or uncovered food was left in the refrigerator. Additional confidential interviews and observations made during LPA's inspection indicated that the facility was conducting safe and appropriate practices regarding food storage and the rotation of expired items. Based on confidential interviews and observations, the allegations staff did not ensure that food is properly stored and staff are storing expired food may have occurred, however, there was not a preponderance of evidence to support the alleged violations. Therefore, the allegations are unsubstantiated at this time. An exit interview was conducted. A copy of this report and appeal rights were explained and given to Therapist Kevrese Flamer.

Investigation Findings:
13On 10/31/2025, at 10: AM, Licensing Program Analyst (LPA) Joon Choi conducted an unannounced visit at Plan It Life Murrieta Short Term Residential Treatment Program (STRTP) and met with Threapist Kevrese Flamer to deliver the investigative finding for the allegation listed above. On 08/04/2025, Community Care Licensing received an allegation that staff did not prevent facility from being unkempt. On 08/11/2025 and 8/21/2025, LPA Joon Choi visited the facility and conducted health and safety inspections. LPA observed that facility had safety concerns during two separate facility inspections. In addition, LPA obtained pertinent documentation and interviewed Staff 1 and 2 (S1, S2). It was alleged that facility staff did not maintain the facility in a clean and safe condition. Specifically, it was reported that the outer window screen in the client's bedroom was damaged or missing. Additionally, the facility's main air conditioning vent, as well as the vent in the client's room, were observed to be dusty and dirty. It was also reported that the window blinds near the facility's front entrance were damaged. CONTINUED ON THE NEXT PAGE SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Abdoulaye Traore LICENSING EVALUATOR NAME: Joon R Choi LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: PLAN-IT LIFE, INCFACILITY NUMBER: VISIT DATE: 10/31/2025

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion: UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Kevrese Flamer


summary: Facility Evaluation

raw_content:
Narrative:
Licensing Program Analyst, David Torres conducted a case management inspection on August 31, 2021, at 11:25 am, based on the number of relevant law enforcement contacts reported by the facility, pursuant to Health and Safety Code section 1538.7. 5 out of Direct Care Staff and 6 out of 6 youth files as identified on the LIC 811 confidential names dated August 31, 2021, were reviewed. 2 out of Direct Care Staff and 3 out of 6 youth were interviewed. The Plan of Operation including policies and procedure were reviewed. A copy of this report was discussed and provided to Dana Taylor, Assistant Director.

report_type: Facility Evaluation

visit_type: Case Management

met_with: Joe Jones, Administrator


summary: Facility Evaluation

raw_content:
Narrative:
Case Management Visit conducted for the purpose of delivering a report.

met_with: Youth Care Counselor, Helen Cotton


summary: Facility Evaluation

raw_content:
Narrative:
Licensing Program Analyst Sethany Yem conducted a case management inspection 8/31/22 at 9:45am based on the number of relevant law enforcement contacts reported by the facility, pursuant to Health and Safety Code section 1538.7. During this inspection, 8 out of Direct Care Staff and 6 out of 6 youth files were reviewed. 4 out of Direct Care Staff and 4 out of 6 youth were interviewed. (See the Confidential Names List, LIC 811, dated 8/31/22). The Plan of Operation including policies and procedures were reviewed. Minutes from the board of directors' meetings related to the facility's incidents involving contact with law enforcement were reviewed. Based on the analysis of the confidential interviews and youth file review including the needs and service assessments, youth case plans, quarterly assessments, and crisis intervention plans, the licensee uses trauma informed and evidence based de-escalation and intervention techniques when staff is responding to the behavior of a youth residing in the facility. Interviews with youth and staff indicate the licensee prohibits calls or threats to call law enforcement as a form of discipline. LPA Yem observed documentation of completed training on policies and procedures on when and how to involve law enforcement in response to an incident. Training records show staff have been trained on Emergency Intervention as required. The licensee is contacting law enforcement in accordance to their Emergency Intervention Plan when there is an immediate risk of serious harm to a child or others. There are no deficiencies cited at this time. A copy of this report was discussed and provided to Facility Manager Natela Ward; Administrator Joe Jones was on the phone for this discussion.

met_with: Facility Manager Natela Ward


summary: Facility Evaluation

raw_content:
Narrative:
On 11/21/2022, at 10: AM, Licensing Program Analyst (LPA) Sarah Lo arrived unannounced to conduct an annual visit at Plan-It Life, Inc. Short Term Residential Therapeutic Program (STRTP). LPA Lo arrived at the door and was greeted by Monique Gray, Youth Care Counselor (YCC). LPA Lo stated is here for annual visit and YCC Gray gave permission to LPA Lo to enter the facility. LPA Lo asked what the census is and if there were any firearms in the house. YCC Gray stated the census is five and there are currently four clients present; there is no firearm inside the facility. The facility was inspected inside and out with YCC Gray and along with the assistance of Ashley Meeks, YCC. LPA Lo covered the following Care Tool sections today: Physical Plant, Operational Requirements, Disaster Preparedness, Emergency Intervention, Core Therapeutic Services, and Special Health Care Needs. At 10: AM a physical plan was conducted and the following was observed. LPA Lo observed a TV room and living room with seating space which is used for approved visitations. Kitchen table enough to seat clients in the facility for meal time and the kitchen contains utensils, dishware, pots, pans, cooking ware and operable appliances. LPA Lo observed a closet with extra clean linen in the hallway. Bedrooms are arranged so that no more than two clients share a room, and there is one client per bed. There are two beds in good repair with clean linen and adequate beddings. There is adequate shelf, storage and closet space for client's belongings. Proper lighting from the window and secured on the ceiling and is operable. Age appropriate clothing were seen inside the closet and drawers. (continue on LIC 809-c) LPA Lo observed the bathrooms were clean and in good repair. The hot water in the client bathroom was measured to be within safety requirements; the faucet temperatures are between 105-degree F to 120-degree F, which complies with regulations. There are no common towels or wash clothes in the bathroom. The faucet, shower and toilet are in working condition for both bathrooms. Cleaning supplies and chemicals are locked and stored in the laundry room in locked cabinet. Sharp knives are inaccessible and stored in locked closet in staff office upstairs. The First Aid Kit is located in the staff office and contained all required supplies. The medications were stored and locked in a cabinet in the staff office. The medication logs are kept updated and the dispensing records had no discrepancies. LPA Lo observed a minimum 7-day non-perishable and a 2-day perishable supply of food. There was a variety of snacks available for clients. The facility's smoke detectors in office and hallway were checked and were operable. The carbon monoxide detector located in the main hallway upstairs and downstairs were operable. The following required posted items were observed along the hallway and is accessible to clients: Grievance Procedures, Personal Rights, Ombudsman Poster, and current menu. The facility outside grounds was also inspected and it was observed to be clean and well maintained. Emergency exits were free from obstruction. There is no swimming pool or bodies of water located on the facility premises. At 10:40 am, LPA Lo observed in Bedroom #2 is missing window screen. Per YCC Gray stated the client in the bedroom kept pushing the window screen out of place with her face. Per YCC Gray, a maintenance order is in place. Per CCR 80088(b) All window screens shall be in good repair and be free of insects, dirt and other debris. There were no deficiencies found in Operational Requirements, Disaster Preparedness, Emergency Intervention, Core Therapeutic Services, and Special Health Care Needs. Due to time constraints, LPA Lo will return to complete the inspection at a later date. An exit interview was conducted, and a copy of this report, LIC 809-D and the appeals rights was provided to YCC Gray.

visit_type: Annual

met_with: Monique Gray, Youth Care Counselor


summary: Facility Evaluation

raw_content:
Narrative:
On 11/22/2022, at 10: AM, Licensing Program Analyst (LPA) Sarah Lo conducted an unannounced Annual Continuation visit at Plan-It Life, Inc Short Term Residential Therapeutic Program (STRTP). LPA was met by Administrator, Joe Jones III, for an Annual Continuation. On 11/21/2022, LPA Lo conducted a Physical Plant, Operational Requirements, Disaster Preparedness, Emergency Intervention, Core Therapeutic Services, and Special Health Care Needs inspection. LPA Lo also completed two Staff and two Client interviews on 11/21/2022. LPA Lo covered the following Care Tool sections today: Staff Records and Client Records. LPA Lo met with Administrator, who assisted with reviewing the Staff Records (S1-S5). The Administrator provided all the necessary documentation pertaining to this area of the inspection, and no deficiencies were noted. LPA Lo met with Administrator, who assisted with reviewing the Client Records (C1-C5). The Administrator provided all the necessary documentation pertaining to this area of the inspection. At 11: AM, LPA observed Client 3 (C3) and Client 4 (C4) is missing the Tuberculosis (TB) test result. Per CCR 80069(c) (1) The medical assessment shall include the following: (1) The results of an examination for communicable tuberculosis and other contagious/infectious diseases. The Administrator stated will make an appointment with medical provider and provide TB test results on or before 12/06/2022. Exit interview was conducted. Plan of Corrections reviewed and developed with the Administrator. A copy of this report, LIC 809-D and Appeal Rights were discussed and provided to the Administrator. A signature on this form confirms receipts of documents. Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

met_with: Joe Jones III, Administrator


summary: Facility Evaluation

raw_content:
Narrative:
An unannounced Psychotropic Medication Inspection was conducted by Licensing Program Analyst (LPA) Eduardo Barragan on January 24, 2023 at AM. This case management inspection is conducted pursuant to Health and Safety Code Section 1538.9 (a)(2). During the inspection, LPA Barragan met with Joe Jones III, Administrator. LPA reviewed 3 of child's records and 0 of staff personnel files on site at the facility. LPA reviewed 3 of child's psychotropic medications and medication records. LPA interviewed 1 of staff on site to discuss the facilities policies and procedures of operation. LPA interviewed 1 of children currently prescribed psychotropic medication. • LPA Eduardo Barragan was unable to complete the psychotropic medication inspection on this date and will conduct another inspection. LPA provided a copy of this licensing report to Joe Jones III, Administrator. No deficiencies are being cited at this time. LPA conducted exit interview with Joe Jones III, Administrator.


summary: Facility Evaluation

raw_content:
Narrative:
An unannounced Psychotropic Medication Inspection was conducted by Licensing Program Analyst (LPA) Eduardo Barragan on 02/01/2023 at AM. This case management inspection is conducted pursuant to Health and Safety Code Section 1538.9 (a)(2). During the inspection, LPA Barragan met with Helen Cotton, Youth Care Counselor and inspected the facility inside and out. On (01/24/2023), LPA Barragan initiated a psychotropic medication inspection and returned to the facility on 02/01/2023, to complete the psychotropic medication inspection. LPA reviewed 3 of child's records and 2 of staff personnel files on site at the facility. LPA reviewed 3 of child's psychotropic medications and medication records. LPA interviewed 2 of staff on site to discuss the facilities policies and procedures of operation. LPA interviewed 3 of children currently prescribed psychotropic medication. LPA provided a copy of this licensing report to Helen Cotton, Youth Care Counselor No deficiencies are being cited at this time. LPA conducted exit interview with Helen Cotton, Youth Care Counselor.

met_with: Helen Cotton, Youth Care Counselor


summary: Facility Evaluation

raw_content:
Narrative:
Licensing Program Analyst Dina Camara conducted a case management inspection 5/18/23 at 11: AM based on the number of relevant law enforcement contacts reported by the facility, pursuant to Health and Safety Code section 1538.7. During this inspection, 5 out of Direct Care Staff and 4 out of 5 youth files were reviewed. 2 out of Direct Care Staff and 2 out of 5 youth were interviewed. (See the Confidential Names List, LIC 811,dated 5/18/2023). The Plan of Operation including policies and procedures were reviewed. Minutes from the board of directors' meetings related to the facility's incidents involving contact with law enforcement were reviewed. Based on the analysis of the confidential interviews and youth file review including the needs and service assessments and master treatment plan, the licensee uses trauma-informed and evidence-based de-escalation and intervention techniques when staff is responding to the behavior of a youth residing in the facility. Interviews with youth and staff indicate the licensee prohibits calls or threats to call law enforcement as a form of discipline. LPA Dina Camara observed documentation of completed training on policies and procedures on when and how to involve law enforcement in response to an incident. Training records show staff have been trained on Emergency Intervention as required. The licensee is contacting law enforcement in accordance to their Emergency Intervention Plan when there is an immediate risk of serious harm to a child or others. A copy of this report was discussed and provided to Administrator, Joe Jones.

met_with: Administrator,Joe Jones


summary: Facility Evaluation

raw_content:
Narrative:
Licensing Program Analyst (LPA) Nicole Strickland arrived unannounced to the facility to gather documents regarding a investigation not pertaining to this facility. Youth Care counselor was given permission to sign for the facility by Administrator Joe Jones III,

met_with: Sherrel Clark


summary: Facility Evaluation

raw_content:
Narrative:
On January 7, 2024 at 3:30 pm, Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced to the facility for the purpose of conducting a collateral interview with a client currently residing at the facility. LPA met with Nilsa McMaster, Youth Care Counselor, and explained that the complaint investigation is not on their facility. LPA conducted one interview with one client. LPA toured the facility and the facility was in compliance with Title 22 regulations, Chapter 5, therefore no deficiencies were cited. Due to printer malfunction, a copy of this report was emailed to the Facility Administrator.

met_with: Nilsa McMaster


summary: Facility Evaluation

raw_content:
Narrative:
On May 15, 2024 at 08: AM, Licensing Program Analysts (LPAs) Joon Choi and Maryjane Perez conducted an unannounced annual inspection at Plan-It Life, Inc. Short Term Residential Therapeutic Program (STRTP). LPAs were met by Administrator Jesse Jorrin (AD). The facility is situated in a residential neighborhood and is a 3 bedroom, 3 bathroom - two story home with a living room/common area, two dining rooms, kitchen, two car garage, and backyard with a patio. There is a staff office upstairs with a staff restroom. The garage has a locked therapy office that is connected. The facility's two registered vehicles are parked in the drive way full-time and has the required current registration, insurance and first aid kits. LPAs observed the following postings located in the front entry way and common area: facility license, grievance procedures, Personal Rights, Foster Youth Bill of Rights, the (contact information for the California Foster Care Ombudsman is on the Foster Youth Bill of Rights poster), visitation policies, and grievance procedures. LPAs began a physical plant inspection at 10: AM assisted by AD. LPAs inspected the facility's kitchen, dining area, refrigerator/freezers, food storage areas, garage, living room/common areas, staff office, therapy office, three client bedrooms (B1,B2,B3) and one upstairs client bathroom and downstairs client bathroom. The bedrooms were arranged so that no more than two clients are were assigned to a room, and there is one client per bed, there were individual dresser drawers and a shared closet. Each client room had the appropriate linens, pillows, comforters, and mattresses are in good repair. Each client had their own personal lockbox as well. Extra linens and client hygiene supplies are stored in two separate hallway closets . The living room had two couches and a functional television. The dining rooms each had a dining table with enough chairs for all the clients and some staff. Cleaning supplies such as chemicals are kept locked in the garage and upstairs in the staff office. Sharp utensils and cooking knives are inaccessible to clients and locked in a cabinet in the pantry closet. Licensee maintains an adequate supply of food and a variety of snacks for clients. LPAs observed a minimum seven day non-perishable foods in the pantry and a two day perishable supply of food in the kitchen and garage refrigerators. Board games are kept in a separate closet in a downstairs closet. There is adequate indoor and outdoor activity space; all exits, and walkways were free from obstruction. Client files were kept in a locked cabinet upstairs near the staff office. Per AD, there are no weapons or guns on facility grounds. The facility's outside grounds (front yard, backyard and sides) were also inspected and were found to be clean, well maintained, and free of observable hazards. The facility has an operable carbon monoxide detector located in the upstairs hallway and smoke detectors are located throughout the facility including client's rooms. LPAs observed the facility had two fire extinguishers, with one located in the kitchen, and the other upstairs. Each fire extinguisher was fully charged and inspected in October of 2023. The medications are centrally stored in the staff office, in a locked cabinet. The facility had two First Aid Kits and were complete and kept in the staff. The washer and dryer are located in an entry way before the garage and are accessible to clients with staff supervision. The laundry detergents are kept locked in a cabinet in the garage. The Kitchen had a fully stocked refrigerator and the gas stove and dishwashing machine were operational. There were no cleaning supplies observed to be lying around unattended in the kitchen. The kitchen cabinets had plenty of pots, pans, plates and bowls for the clients to use. The hot water in the client bathroom measured degrees Fahrenheit and was within the specified 105 to 120 (107) degree range. LPAs observed that each client's hygiene items such as shampoo, toothpaste, soap, lotion, and deodorant were in their rooms. Facility also had an extra supply of hygiene and beauty items in case clients ran out. The facility has two vehicles used to transport clients to appointments, schools and recreational activities. Each vehicle had no damage. The inside upholstery was intact for each vehicle. The brake lights and signals were operational. There was a fully stocked first aid kit in each vehicle as well as current registration and proof of insurance. At 11: AM with the assistance of AD, we then reviewed the facility's Operational Requirements. All of the documentation pertaining to these areas of the inspection were provided, and no deficiencies were noted. At 11: AM with the assistance of AD, we then reviewed the facility's Disaster Preparedness Requirements. All of the documentation pertaining to these areas of the inspection were provided, and no deficiencies were noted. At 11: AM with the assistance of AD, we then reviewed the facility's Emergency Intervention Plan. All of the documentation pertaining to these areas of the inspection were provided, and no deficiencies were noted. At 11: AM with the assistance of AD, we then reviewed the facility's Core Therapeutic Services. All of the documentation pertaining to these areas of the inspection were provided, and no deficiencies were noted. Based on observations and record reviews, no deficiencies were cited during this visit. Due to time constraints, LPAs will return to complete the inspection at a later date. An exit interview was conducted, and a copy of this report was provided to Administrator Jesse Jorrin.


summary: Facility Evaluation

raw_content:
Narrative:
On May 15, 2024 at 3: PM , Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced to the facility for the purpose of conducting collateral interviews with staff and clients. LPA met with Monique Gray, Facility Manager, and explained that the complaint investigation is not on their facility. LPA conducted three interviews with staff and two interviews with clients. LPA toured the facility and the facility was in compliance with Title 22 regulations, Chapter 5, therefore no deficiencies were cited. A copy of this report was provided to Monique Gray.

met_with: Monique Gray


summary: Facility Evaluation

raw_content:
Narrative:
On May 16, 2024 at 12:00 pm, Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced to the facility for the purpose of conducting collateral interviews with staff and clients. LPA met with Monique Gray, Facility Manager, and explained that the complaint investigation is not on their facility. LPA conducted one interview with one staff and one client. LPA toured the facility and the facility was in compliance with Title 22 regulations, Chapter 5, therefore no deficiencies were cited. A copy of this report was provided to Monique Gray.


summary: Facility Evaluation

raw_content:
Narrative:
On 5/16/2024, LPA Joon Choi arrived at Plan-It Life, Inc. Corporate Office - River Crest Dr., Suite N, Riverside, CA 92507, and met with Administrator Dana Taylor (AD) and Human Resources Administrator Earl Richards (HR), for the purposes of continuing the Annual Inspection for Plan-It Life, Inc. Murrieta STRTP Facility #336411179. At 11:30am, LPA was assisted by AD and HR for conducting five staff file reviews At 12:30pm, LPA was assisted by AD and HR for conducing five client file reviews. Based on record reviews, two deficiencies were cited during this visit: 1) Type B ILS 87065.1(d)(6)(A) (d) Notwithstanding California Code of Regulations, Title 22, Section 80065(f)(1) through (6), ...direct care staff shall (6) The 24 hours of initial training are in addition to first aid and CPR training, and other training as required in Section 87095.65. (A) Completion of cardiopulmonary resuscitation (CPR) and first aid training shall be demonstrated by current and valid CPR and first aid cards issued by the American Red Cross, the American Heart Association, a training program approved by the State Emergency Medical Services Authority pursuant to Health and Safety Code Section 1797.191, or from an accredited college or university. and 2)Technical Assistance ILS 87068.2(g) (g) The licensee shall obtain written approval from the child, if age and developmentally appropriate, and the child's authorized representative prior to implementing the child's needs and services plan. An exit interview was conducted, and a copy of this report and appeals rights was provided to Administrator Dana Taylor.

met_with: Dana Taylor, Administrator


summary: Facility Evaluation

raw_content:
Narrative:
On July 10th, 2025 at 2:20PM, Licensing Program Analyst (LPA) Claudia Aguilera arrived at Plan-It Life, Inc. Short-Term Residential Therapeutic Program (STRTP) to conduct an interview related to complaint 19-CR-20250514144156 unrelated to this facility. During the visit, LPA interviewed one client. A copy of this report was provided to Youth Care Counselor Angelina Aguilar.

met_with: Youth Care Counselor Angelina Aguilar


summary: Facility Evaluation

raw_content:
Narrative:
On May 28, 2024, at 12:45 pm, Licensing Program Analyst (LPA) Charmaine Linley conducted an unannounced inspection at the facility and met with Monique Gray, Facility Manager. Community Care Licensing received information that S1 was at an outing with three clients (C1, C2, C3) and received a phone call about a personal matter. S1 drove to their personal residence and left the clients in the vehicle for approximately five minutes while they attended to a personal matter. Confidential interviews indicated that while the clients were left unsupervised, C1 was able to obtain a bottle of alcohol, which they hid under the seat in the vehicle. Confidential interviews indicated that S1 was made aware that C1 had the bottle of alcohol hidden under the seat and S1 found the bottle and disposed of the bottle. The facility is cited for violation of the California Code of Regulations, Title Division Six, regulation 84065.2(b)(1) Personnel Duties. An exit interview was conducted, and appeal rights were reviewed with and provided to Monique Gray. A signed copy of this report will be kept in the Facility file.


summary: Facility Evaluation - 1 deficiency

raw_content:
Narrative:
On 07/17/2024 at 9: AM, Licensing Program Analyst (LPA) Joon Choi, arrived unannounced at Plan-It Life, Inc. Short Term Residential Treatment Program (STRTP) and met with Youth Care Counselor Angela Pinkney. LPA explained the reason for the visit, which was to conduct a case management regarding a Special Incident Report (SIR), which was submitted to the department in an untimely manner. Based on document review, the facility is being cited for violation of Interim Licensing Standards (ILS) section 87061(j)(1) Reporting Requirements: (j) The licensee shall submit reports to the Department, using form LIC 624-LE...regarding any incident that involves law enforcement contact with a child in the facility. (1) The licensee shall make an initial report to the Department no later than the next business day following each incident. This requirement was not met, as evidence by the incident documented on the SIR occurred on 7/2/2024 and the facility submitted the SIR to the department on 7/15/2024. A copy of this report, along with the LIC 809D page, and appeal rights was provided to Youth Care Counselor Angela Pinkney.

Deficiencies:
87061: 1
2
3
4
5
6
7

met_with: Angela Pinkney, Youth Care Counselor

title:
Reporting Requirements
(j) The licensee shall submit reports to the Department, using form LIC 624-LE...regarding any incident that involves
law enforcement contact with a child in the facility. (1) The licensee shall make an initial report to the Department no later than the next business day following each incident...

This requirement was not met, as evidenced by

description:
1
2
3
4
5
6
7


raw_content:
Narrative:
that C2 was physically assaulted by C3. Confidential interviews reported that C2 was in their room when C3 entered and punched C2 in the head. Confidential interviews reported that C3 admitted to hitting C2. Confidential interviews also indicated that C3 suspected that C2 had stolen their shirt. Additional confidential interviews reported that both C2 and C3 felt that facility staff responded in a timely manner to break up the fight. LPA reviewed the video surveillance of the incident. The video showed C3 quickly walking into C2's room and showed that facility staff responded to the fight between C2 and C3 in approximately five seconds. The incident occurred on the second floor of the facility, and the staff who responded were located in the second-floor staff office. Based on confidential interviews and a review of the facility's video surveillance, the allegations that staff did not prevent C3 from attacking C2 and that staff do not provide adequate supervision to the minors may have occurred; however, there was not a preponderance of evidence to support the alleged violation. Therefore, the allegations are unsubstantiated at this time. An exit interview was conducted. A copy of this report and appeal rights were explained and provided to Ginger Galloway, Youth Care Counselor.

Investigation Findings:
13On 03/05/2026 at 09: AM, Licensing Program Analyst (LPA) Joon Choi conducted an unannounced visit at Plan It Life Short Term Residential Treatment Program (STRTP) and met with Youth Care Counselor Ginger Galloway to deliver the investigative finding for the allegations listed above. On 12/16/2025, Community Care Licensing received allegations that staff did not prevent a minor from attacking another minor and that staff do not provide adequate supervision for the minors. On 12/17/2025 and 12/31/2025, LPA Joon Choi visited the facility, conducted a health and safety inspection, and obtained pertinent documents. No immediate health and safety problems were observed. In addition, LPA interviewed clients 1, 2, and 3 (C1-C3) and staff 1, 3, and 4 (S1, S3, S4). Staff 2 (S2) was not interviewed as they did not return LPA's voicemail. Regarding the allegations that staff (S2, S3) did not prevent a minor (C3) from attacking another minor (C2), and that staff (S2, S3) do not provide adequate supervision of the minors (C2, C3), it was reported CONTINUED ON THE NEXT PAGE UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Abdoulaye Traore LICENSING EVALUATOR NAME: Joon R Choi LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: PLAN-IT LIFE, INCFACILITY NUMBER: VISIT DATE: 03/05/2026

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Ginger Galloway, Youth Care Counselor


summary: Facility Evaluation - 1 deficiency

raw_content:
Narrative:
On 4/23/2026 at approximately 10:34 am, Licensing Program Analyst (LPA) Joon Choi arrived at Plan-It Life, Inc. Short Term Residential Treatment Program STRTP (Murrieta/Cedarwood), to conduct a case management regarding a recent self-reported incident. It was reported that on or around 4/2/2206, facility staff members transported clients on an outing. It was further reported that there were too many individuals in the car; to where one client was transported without a seat belt. After conducting confidential interviews and a review of pertinent documents, the preponderance of evidence has been met, and it was determined that facility staff did knowingly transport one too many clients in their facility vehicle which resulted in one client having to have been transported without a seat belt. The facility had already addressed the staff members prior to LPA's visit today, with one staff being terminated and one staff being suspended and provided additional training. The facility is being cited for violation of ILS section 87065. Personnel Duties (b)(1): (b)Direct care staff shall perform the following duties (1): Supervision, protection, and care of children at all times, individually and in groups. This requirement was not met, as evidenced by: facility staff knowingly transported too many clients, in relation to the vehicle they were using; this posed as safety risk for clients in care. An exit interview was conducted and a copy of this report (LIC 809), deficiency page (LIC 809D) and appeals rights were provided.

Deficiencies:
87065.2: (b)Direct care staff shall perform the following duties (1): Supervision, protection, and care of children at all times, individually and in groups.

title: Personnel Duties (b)(1)


raw_content:
Narrative:
inappropriately touched by another dependent (C3). Confidential interviews indicated that C2 touched C1's private areas on more than one occasion. Additional interviews reported that there were inappropriate touching and kissing. Other confidential interviews denied that C2 touched C1 in an inappropriate manner. Confidential interviews further indicated that C3 touched C2 inappropriately, including contact with private areas, while they were roommates. Other confidential interviews reported that C2 gave C3 permission to touch them on their private areas. Interviews indicated that these incidents occurred in the clients' room, either before or after staff conducted room checks. Although staff did not witness any inappropriate contact between clients, it was reported that client(s) informed S4 that C1 and C2 were engaging in inappropriate touching while under the supervision of S3 and S4. Confidential interviews also reported that S3 and S4 were either terminated and/or suspended from employment and received additional training regarding supervision. Based on confidential interviews, the allegation that staff did not prevent C1, C2 and C3 from engaging in inappropriate interactions may have occurred; however, there is not a preponderance of evidence to support the alleged violation. Therefore, the allegation is deemed unsubstantiated at this time. An exit interview was conducted. A copy of this report, along with appeal rights, was explained to and provided to Youth Care Counselor Ginger Galloway.

Investigation Findings:
13On 04/15/2026, at 10: AM, Licensing Program Analyst (LPA) Joon Choi conducted an unannounced visit at Plan It Life Short Term Residential Treatment Program (STRTP) and met with Youth Care Counselor Ginger Galloway to deliver the investigative findings for the allegation listed above. On 02/04/2026, Community Care Licensing received an allegation that staff failed to prevent minors from engaging in inappropriate interactions. On 02/11/2026, 03/06/2026, and 04/01/2026, LPA Joon Choi visited the facility, obtained pertinent documents, and conducted health and safety inspections. No immediate health and safety hazards were observed. In addition, LPA interviewed clients 1, 2, and 3 (C1-C3) and staff 1, 2, and 4 (S1, S2, S4). Staff 3 (S3) was not interviewed, as they did not return the LPA's phone call. Regarding the allegation that staff (S3, S4) did not prevent minors (C1, C2, C3) from engaging in inappropriate sexual interactions, it was reported that C2 had inappropriately touched a dependent (C1) in the home and that the group home was aware of the incident. It was also reported that C2 was CONTINUED ON THE NEXT PAGE UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Abdoulaye Traore LICENSING EVALUATOR NAME: Joon R Choi LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: PLAN-IT LIFE, INCFACILITY NUMBER: VISIT DATE: 04/15/2026

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


facility_name: PLAN IT LIFE

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More specifically, FC1 was upset over not receiving "Tums" because it was not an authorized medication. Therefore, FC1 walked out of the room and unexpectantly took a decorative couch pillow to the stove and lit it on fire. FC1 stood and watched the pillow catch fire and stated, "I told you guys," insinuating that FC1 was going to set the home on fire. Confidential interviews revealed that the incident happened on April 5, 2021, and there was no supervision issue; the facility had six minors to two staff at that time. There was no 1:1 assigned to FC1; because FC1 was recently placed with no history. The assessment notes provided by the STRTP therapist did not reflect any violent history. A removal request was made by the STRTP the same day of the fire incident. Other confidential interviews revealed conflicting statements that FC1 had previously threatened to burn down the facility, and that no previous threats were made by FC1. Review of documents did not include a safety plan for FC1 after the alleged threats were noted. Confidential interviews reported, that no one was hurt by the hazardous fire fumes. There were only two clients in the facility at the time of the fire and the other client was in the shower at the time of the incident. Other confidential interviews revealed that FC1 was holding the pillow while it was burning emanating fumes. There were no witnesses to discern if FC1 inhaled any smoke. Based on confidential interviews and record reviews, the allegations stating that staff did not properly supervise FC1 while in care and FC1 had access to a hazardous item while in care may have occurred; however, they are not supported or proven by evidence. Therefore, the allegations are unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was provided to Chiante Leonard.

Investigation Findings:
13Licensing Program Analyst (LPA) Ronnesha Fountain conducted an unannounced inspection of the facility on Tuesday, November 2, 2021, at 12:03 am and met with the Plan-It Life (PIL) Short Term Residential Treatment Program (STRTP) Facility Manager Chiante Leonard to issue the findings for the above-stated allegations. LPA Fountain inspected the facility at 10:02 am on Thursday, April 15, 2021, and reviewed the client files. Interviews were conducted with two of the three clients (FC2, FC3); FC1 was not available to interview due to current placement restrictions. In addition, case notes from the facility and county social worker were reviewed. The Department received a complaint on April 07, 2021, alleging that staff did not properly supervise minor(s) while in care, and the minor had access to a hazardous item while in care. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Jennifer Smith LICENSING EVALUATOR NAME: Ronnesha Fountain LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: PLAN IT LIFEFACILITY NUMBER: VISIT DATE: 11/02/2021

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Chiante Leonard


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considered bullied or intimidated. Confidential interviews disclosed that C2 would call C1 inappropriate names and use inappropriate language. Confidential witnesses reported that staff would intervene when the clients (C1 & C2) would have a verbal altercation. Confidential witnesses revealed that staff used many different approaches to prevent bullying. Other confidential interviews reported that no physical threats were being made and observed both clients (C1 & C2) yelling at each other, but C2 never threatened C1. Confidential interviews reported that C1 would sometimes feel bullied since C2 is a bigger person than C1 and speaks roughly and loudly. Community Care Licensing also received an allegation that stated staff is not providing minors privacy while on the telephone. Confidential interviews revealed clients are being allowed privacy, while other confidential interviews revealed staff is listening to the phone calls. Additional confidential interviews revealed that C1 calls were monitored until the past two months when the court order changed to C1 calls no longer needed to be supervised. There is no sufficient evidence that C2 threatened or bullied C1, and clients are not allowed privacy during their telephone calls. Based on confidential interviews, the allegations that minors (C1) are being bullied by other minors (C2) while in care, a minor (C1) is being threatened while in care, and staff is not providing minors privacy while on the telephone may have occurred, however; this is not supported by evidence. Therefore, the allegations are unsubstantiated. An exit interview was conducted, and a copy of this report LIC 9099 and the appeal rights were discussed and provided to Youth Care Counselor, Judith Murphy.

Investigation Findings:
13On June 17, 2022, Licensing Program Analyst (LPA) Leslie Covarrubias met with Youth Care Counselor, Judith Murphy to deliver the compliant findings to the allegations listed above. LPA Ronnesha Fountain conducted a health and safety inspection on 11/09/2021 at 11: AM, and no safety concerns were observed. During the course of the investigation, LPA Covarrubias conducted confidential interviews with Staff 1(S1), Staff 2 (S2), Staff 3 (S3), Staff 4 (S4), and Clients (C1 & C4). LPA obtained copies of related Special Incident Reports (SIRs), the client roster and staff roster, and the placement agreements for C1 and C2. LPA was unsuccessful in interviewing clients (C2 & C4) because both clients refused to be interviewed. On 11/08/2021, Community Care Licensing (CCL) received a complaint that a minor (C2) was bullying another minor (C1) and a minor (C1) was being threatened while in care. Confidential interviews reported that staff told the clients to return to their rooms to avoid confrontation. Confidential interviews revealed C1 was verbally bullied and threatened by C2, while other confidential interviews revealed C1 was not (Continue on next page....) UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Cheraki Davis LICENSING EVALUATOR NAME: Leslie Y Covarrubias LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: PLAN IT LIFEFACILITY NUMBER: VISIT DATE: 06/17/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Youth Care Counselor, Judith Murphy


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and check on them every 15 minutes. Other confidential interviews revealed that C1 and C4 would be friends at times and then not friends at different times. Confidential interviews disclosed that C1 accuses C4 of pinching C1 on C1's chest and C4 denies pinching C1. Confidential interviews reported that staff supervised the clients throughout the day. Confidential interviews reported that if staff observed any inappropriate behavior, staff would immediately intervene. Based on conflicting confidential interviews, the allegations that minor (C1) engaged in self-harm and minor (C1) engaged in inappropriate behavior with another minor (C4) while in care may have occurred, however, this is not supported by evidence. Therefore, the allegations are unsubstantiated. An exit interview was conducted, and a copy of this report LIC 9099 and the appeal rights were discussed and provided to Youth Care Counselor, Judith Murphy

Investigation Findings:
13On June 17, 2022, Licensing Program Analyst (LPA) Leslie Covarrubias met with Youth Care Counselor, Judith Murphy to deliver the compliant findings to the allegations listed above. LPA Ronnesha Fountain conducted a health and safety inspection on 11/23/2021 at 9: AM, and no safety concerns were observed. During the investigation, LPA Covarrubias conducted confidential interviews with Staff 1 (S1), Staff 2 (S2), Staff 3 (S3), Staff 4 (S4), and Client 4 (C4). LPA obtained copies of Special Incident Reports (SIRs), the client roster and staff roster, and the placement agreements for Clients (C1, C2, & C3). LPA was unsuccessful in interviewing clients (C1, C2 & C3) because all three clients refused to be interviewed. On 11/19/2021, Community Care Licensing (CCL) received a complaint that a minor (C1) engaged in self-harm and inappropriate behavior with C4 while in care. Confidential interviews revealed not seeing C1 engage in self-harm or inappropriate behavior with C4 while in care. Confidential interviews reported that if staff observe clients showing signs of attempting to self-harm, they keep a close watch on those clients (Continue on next page....) UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Cheraki Davis LICENSING EVALUATOR NAME: Leslie Y Covarrubias LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: PLAN IT LIFEFACILITY NUMBER: VISIT DATE: 06/17/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


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permission. Confidential interviews also revealed the facility provided Nair to the clients to shave and did not have any razors in the facility. It was also revealed the medications are always kept locked, and clients did not have access to them. Community Care Licensing also received an allegation that the facility failed to report an incident. Based on record review, the facility provided a copy of the Special Incident Report sent to CCL via email. The date of the initial incident report received is unknown. There is no sufficient evidence that minors (C1 and C2) had access to medication and razors in the facility due to a lack of supervision and the facility's failure to report an incident. Based on confidential interviews and record review, the allegations that lack of supervision resulting in minor overdosing medication, hazardous items are accessible to minors in care, and the facility did not report an incident may have occurred, however, this is not supported by evidence. Therefore, the allegations are unsubstantiated. An exit interview was conducted, and a copy of this report LIC 9099 and the appeal rights were discussed and provided to Youth Care Counselor, Judith Murphy.

Investigation Findings:
13On June 17, 2022, Licensing Program Analyst (LPA) Leslie Covarrubias met with Youth Care Counselor, Judith Murphy to deliver the compliant findings to the allegations listed above. LPA Latricia Rogers conducted a health and safety inspection on 2/28/2022 at 11: AM, and no safety concerns were observed. During the course of the investigation, LPA Covarrubias conducted confidential interviews with Staff 1(S1), Staff 2 (S2), Staff 3 (S3), Staff 4 (S4), Staff 5 (S5), and Clients (C1 & C4). LPA obtained copies of Special Incident Reports (SIRs), the client roster and staff roster, the Medication Administration Record for C2, and the placement agreements for C2 and C3. LPA was unsuccessful in interviewing clients (C1, C2 & C4) because C1 and C4 refused to be interviewed, and C2 whereabouts are unknown. On 2/18/2022, Community Care Licensing (CCL) received a complaint that a lack of supervision resulted in minors (C1 and C2) overdosing on medication and hazardous items accessible to children in care. Confidential interviews revealed that C1 and C2 would steal razor items when they left the facility without (Continue on next page...) UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Cheraki Davis LICENSING EVALUATOR NAME: Leslie Y Covarrubias LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: PLAN IT LIFEFACILITY NUMBER: VISIT DATE: 06/17/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


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inappropriate interactions while in foster care. Furthermore, confidential interviews report once facility was made aware of the allegations, the facility moved C2 immediately to de-escalate the situation further. Follow up confidential interviews stated C1 admitted to fabricating the allegation and reported making up lies to have clients removed from the facility. Based on confidential interviews and record review, the allegation that minors engaged in inappropriate interactions while in care may have occurred, however, it is not supported or proven by evidence. Therefore, these allegations are unsubstantiated at this time. An exit interview was conducted, and a copy of this report and appeal rights were provided to Facility Manager.

Investigation Findings:
13On August 09, 2022 at 12: PM, Licensing Program Analyst (LPA), Lisi Leon, met with Plan-It Life, Inc., Facility Manager, Chiante Leonard, to deliver the finding for the above stated allegation regarding the Short Term Residential Therapeutic Program (STRTP). LPA Fountain conducted safety and health inspection on November 16, 2021 and no immediate health or safety concerns were observed. LPA Leon conducted interviews with one Facility Manager (FM), attempted interviews with two clients, Client #1 and #2 (C1, C2) and one County Social Worker (CSW 1). LPA Leon obtained copies of the facility roster including schedules and reviewed client records. On November 15, 2021, Community Care Licensing (CCL) received an allegation that minors are engaged in inappropriate interactions while in care. Confidential interviews revealed minors never shared a room and were not alone. Confidential interviews reveal once C2 stopped allowing the use of C2's phone to C1, C1 started making accusations against C2. Other confidential interviews revealed C2 has never had a history of ***(Continued on 9099-C)*** UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Jennifer Smith LICENSING EVALUATOR NAME: Lisi Leon LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: PLAN IT LIFEFACILITY NUMBER: VISIT DATE: 08/09/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Facility Manager, Chiante Leonard


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appointment for a prior injury to their thumb; C1 injured their right thumb in December and requested an appointment from December until June. Confidential records reviewed indicated that C1 had an X-ray referral for 04/14/2022 for their right thumb. Confidential interviews indicated that C1 refused the appointment. LPA requested documentation that the appointment was scheduled however, LPA did not receive the documentation. Based on confidential interviews and record review the allegation that Staff has not made a necessary follow-up medical appointment for C1 is substantiated. The preponderance of evidence standard has been met. The facility is cited for violation of the California Code of Regulations, Title Division Six, regulation Health Related Services. An exit interview and appeal rights were reviewed with Colette Miller. Due to printer malfunction, a copy of this report, LIC 811, and appeal rights will be emailed to the Facility Administrator. A signed copy of this report will be placed in the facility file. whether C1 was told she would be picked up. C1 was picked up an hour later after a Community Care Licensing intervention. Regarding the allegation that staff talk about the client; It was reported that the Facility Manager said C1 and their boyfriend "do stuff in the park (public) bathroom" and this comment was made in front of other clients. Confidential interviews denied making comments about C1 and their boyfriend except for C1 to be careful and make good decisions. Conflicting interviews denied hearing S1 make any comments about C1 and their boyfriend. While other interviews reported S1 made comments about C1 and their boyfriend to shame them in front of other clients. Based on confidential interviews and records reviewed that the facility manager refused to pick up C1 and provide transportation back to the facility and the facility manager is talking about C1/telling lies about C1 in front of other clients, which may or may not have occurred, however, it is not supported or proven by the evidence. Therefore, the allegations are unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was reviewed with Colette Miller. Due to printer malfunction, a copy of this report, LIC 811, and appeal rights will be emailed to the Facility Administrator. A copy of this report will be placed in the facility file.

Investigation Findings:
13On 05/22/2023, at 12:35 pm, Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced at the facility and waited for a staff to arrive at 1:05 pm and met with Colette Miller, Assistant Facility Manager, of Plan It Life to discuss the investigative finding for the allegation noted above. LPA Lisi Leon conducted an inspection of the facility on 06/08/2022 at 10:00 am. No deficiencies were observed. LPA Leon interviewed one Staff (S1), LPA C. Linley interviewed two Clients (C1-2), one County Social Worker (CSW), and two Staff (S2, S3), and was unable to interview one Staff (S4), despite multiple attempts to contact them. LPA reviewed the following documents: Medical appointment forms and X-ray referral form. On 06/03/2022, Community Care Licensing (CCL) received an allegation that Staff has not made necessary follow-up medical appointment for C1. It was reported that C1 was not taken to the doctor for an X-ray that is needed for their finger, due to an earlier injury. Confidential interviews revealed C1 requested an SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Charmaine Linley LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION PACIFIC INLAND CR, MAIN ST., SUITE FACILITY NAME: PLAN IT LIFEFACILITY NUMBER: VISIT DATE: 05/22/2023

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion: UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Colette Miller


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facility. Other conflicting interviews reported that the facility first indicated that they would pick up C1 from the Hospital. While other confidential interviews reported, the CSW was notified the facility would not pick up C1 and the facility would be submitting a discharge notice to CSW, however, it is unknown when the facility submitted the discharge notification to the CSW. Based on confidential interviews and records reviewed that C1 was not allowed to return to the facility after hospitalization which may or may not have occurred, however, it is not supported or proven by the evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was reviewed with Colette Miller. Due to printer malfunction, a copy of this report, LIC 811, and appeal rights will be emailed to the Administrator. A copy of this report will be placed in the facility file.

Investigation Findings:
13On 05/22/2023, at 1:45 pm, Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced at the facility and met with Colette Miller, Assistant Facility Manager, of Plan It Life to discuss the investigative finding for the allegation noted above. LPA Lisi Leon conducted an inspection of the facility on 05/11/2022 and no deficiencies were observed. Lpa L. Leon interviewed two staff (S1, S2), LPA C. Linley interviewed one client (C1), and two staff (S3-4), and was unable to interview one staff (S4), and one County Social Worker (CSW), despite multiple attempts to contact them. LPA reviewed the following documents during the investigation: Special Incident Reports, Safety Plan, Discharge Notice, Discharge Summary, and Child-Family-Team Meeting notes. On 05/05/2022, Community Care Licensing (CCL) received an allegation that C1 was not allowed to return to the facility after hospitalization. Confidential Interviews and documents reviewed indicated that the staff refused to pick up C1 due to C1's propensity to cause harm to the staff and clients if C1 returned to the UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Charmaine Linley LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION PACIFIC INLAND CR, MAIN ST., SUITE FACILITY NAME: PLAN IT LIFEFACILITY NUMBER: VISIT DATE: 05/22/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


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The interviews that were provided to the LPA were not consistent regarding the allegation that staff are not properly supervising minors and did not provide any further specific details regarding staff supervision. Based on interviews and record reviews the allegation that staff did not properly supervise minors resulting in C1 being threatened by C2, may have occurred, however is not supported or proven by evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was provided to LaSonjia Walton.

Investigation Findings:
13On November 1, 2023, at 09:30am, Licensing Program Analyst (LPA) Darlene Almaraz-Oseguera conducted an unannounced inspection to the facility to deliver the findings of the above allegation. LPA met with LaSonjia Walton. LPA Lisi Leon conducted an inspection of the facility on January 04, 2022, at 1:45 pm and no immediate deficiencies were observed. Four of four children (C1, C2, C3, C4), four staff and facility administrator were interviewed. It was reported to Community Care Licensing (CCL) that staff did not properly supervise minors resulting in C1 being threatened by C2. Confidential staff interviews reported that C1 threatened C2. Confidential interviews reported that C2 borrowed C1's clothing, without permission on several occasions. Confidential staff interviews reported that when staff became aware of the aggression between C1 and C2, staff immediately intervened and ensured that C1 and C2 were separated from each other while at the facility. Some confidential interviews disclosed that this incident did not occur and C1 was the one who threatened C2. Other confidential interviews stated that the allegation was true. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Natasha Dunlap LICENSING EVALUATOR NAME: Darlene Almaraz LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: PLAN IT LIFEFACILITY NUMBER: VISIT DATE: 11/01/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: LaSonjia Walton