summary: Facility Evaluation

raw_content:
Narrative:
On November 7, 2024 at 09: AM, Licensing Program Analyst (LPA), Sarah Lo, arrived unannounced at New Alternatives, Inc. # Short-Term Residential Therapeutic Program (STRTP). LPA was greeted and granted access by Susan Shannon, Senior Manager and Att Yuwana, Program Director, arrived shortly after. The purpose of the visit is to conduct an annual inspection of the facility. Appropriate staff/client ratios were verified during the inspection. Susan Shannon, Senior Manager and Att Yuwana, Program Director led the physical inspection of the facility. The front building consists of a Therapy room, a Visitation room, a Clinic office, a Quality Assurance office, a Residential Director, a Clinic Director office, and an activity room. The back building consists of nine bedrooms, seven toilets rooms, one half bathroom and one full bathroom. There is a common area with a couch and television for clients to rest, a staff office, a dining room, a kitchen, a laundry area, a storage room and a medication room. There is a shed in the backyard of the facility used to store miscellaneous items. All bedrooms have individual beds and drawer space for each client. The facility ensures that there is one client per bed and no more than two clients share a bedroom. LPA began a physical plant inspection and included the following checks: Facility grounds are clean, free of debris and hazards free. There is adequate indoor and outdoor activity space. Books, TV, basketball court, bicycles, scooters, roller skates and games were observed for client's recreation time. All facility smoke detectors and carbon monoxide detectors were tested and observed to be in working order; there are two fire extinguishers in the front building and four fire extinguishers in the back building and are properly charged and serviced. LPA observed a minimum 7-day non-perishable and a 2-day perishable supply of food to prepare the items on the posted menu. There was a variety of snacks available for clients as well. (continued on LIC 809c) Refrigerators are located in the front and back building and are maintained in a good temperature. The facility outside grounds was also inspected and it was observed to be clean and well maintained. Emergency exits were free from obstruction. All required forms are posted including the Grievance Procedures, Visitation Policies, Personal Rights form, and Foster Care Ombudsman poster, the Emergency Disaster Plan, etc. The medications are locked and centrally stored in the back building inside a locked room. The medication records were reviewed and observed to be completed with dates and staff initials on dispensing records. The chemicals/poisons are locked in a closet inside the kitchen area in the back building and inside the staff room in the front building. All sharp objects are locked and stored in the locked cabinet in the kitchen area. There are two First Aid Kits and are stored in the medication room and in the front office. Individual beds were observed with clean linens, pillows, comforters, and mattresses in good repair. Seven bedrooms contained two twin beds and two bedrooms contained one twin bed. The facility has seven toilets that are attached to the bedrooms with two bedrooms sharing one toilet, one half bathroom containing a shower and bathtub and one full bathroom containing a shower, bathtub and toilet for the clients to use. The hot water in the client's bathrooms were deemed safe and measured between 105 to 120 degrees Fahrenheit. Per Susan Shannon, Senior Manager, no firearms or weapons are allowed in the facility. The Program Director, Att Yuwana, is present at the facility a minimum of 20 hours a week, as verified by staff schedule. Appropriate staff/client ratios were verified during this inspection. The facility employs one Program Director, four Supervisors, twelve Child Care Workers, one Clinical Director, and two Clinicians. The board of director meeting minutes were provided. Licensee has obtained National Accreditation through CARF and the Accreditation is valid through September 30, 2026. The facility annual licensing fees are paid to current. Licensee has mental health approval and good until March 13, 2025. LPA reviewed five out of seven client files during the time of inspection and each file met the minimum requirement per the Interim Licensing Standards (ILS). All client records reviewed had the required documents including admission agreements, personal rights, medical history, immunization records, medical consent form, and an initial or updated needs and services plan on file. Client files were kept in a locked file cabinet within the staff office. (continued LIC 809c) LPA reviewed five staff files and each file met the minimum requirement per the Interim Licensing Standards (ILS). All personnel records reviewed have the verification of Department of Justice, Federal Bureau of Investigations, and Child Abuse Index Check clearances. All staff have proof in file of acknowledging confidentiality and mandated child abuse reporting requirements. All personnel records reviewed met the required education and experience requirement. All personnel records reviewed had a completed physical exam on file. Due to time constraint, the annual inspection will be continued at a later date to conduct staff and client interviews. Based on the findings of today's visit, the facility will be cited for one Type B violation. A exit interview was conducted. A copy of the report was discussed and provided along with appeal rights to Att Yuwana, Program Director.

met_with: Susan Shannon, Senior Manager Att Yuwana, Program Director


state: CA

facility_name: NEW ALTERNATIVES, INC #5

summary: Facility Evaluation

raw_content:
Narrative:
On November 12, 2024 at 10: AM, Licensing Program Analyst (LPA) Sarah Lo conducted an unannounced annual continuation visit at New Alternative # Short Term Residential Therapeutic Program (STRTP). LPA was met at the facility by Senior Manager, Susan Shannon. The Physical Plant, Operational Requirements, Staff Files and Client Files were inspected on November 07, 2024. During today's visit, LPA conducted three staff interviews, three client interviews, Disaster Preparedness, Emergency Intervention Plan and Core/Therapeutic Services. An exit interview was conducted and a copy of this report, LIC Confidential Names List, and Appeal Rights were reviewed and provided to the Senior Manager, Susan Shannon.

report_type: Facility Evaluation

visit_type: Case Management


summary: Facility Evaluation

raw_content:
Narrative:
On April 24, 2025, at 11:25 am, Licensing Program Analyst (LPA) Jacqueline Garcia conducted an unannounced case management inspection at New Alternatives INC #5 and met with Clinical Director, Porsha Draper. The purpose of the inspection was to conduct a follow up visit regarding facility concerns Community Care Licensing (CCL) received on 4/18/25. LPA conducted a walk through of the facility, and no deficiencies were observed. LPA Garcia conducted one staff interview during this visit. An exit interview was conducted, a copy of this report, along with LIC 811 was discussed and provided to Porsha Draper, Clinical Director.

met_with: Porsha Draper-Clinical Director


summary: Facility Evaluation

raw_content:
Narrative:
On 05/21/25, at 9: AM, Licensing Program Analyst (LPA) Gilbert Marquez met with Porsha Draper (Clinical Director), Danielle Saporita (Program Director), and Susan Shannon (Senior Manager), for the purpose of conducting an annual inspection of the facility. The Facility is licensed to serve 16 ambulatory children ages six to 13 years old. The current census is five children. The Facility is a single story dwelling. A physical plant inspection was completed with Cynthia Harrison, Supervisor (S4 - See Confidential Names List) and included the following checks: kitchen, medication room, dining room, living room, five staff offices, visitation room, sensory room, and outdoor living space. A couple of bedrooms contain two twin beds, and other bedrooms contained one twin bed. The facility has three hallway bathrooms, and some bedrooms contain an entry to a private bathroom. All beds were observed with appropriate bedding and mattress in good repair. Bedrooms contained adequate drawers and closet space. No bedroom occupied more than one client and not used for other purposes. The water temperature was tested in bathroom one which measured 118 degrees Fahrenheit which is within the appropriate range of 105 degrees to 120 degrees Fahrenheit. The first aid kit was accessible to all staff and had all required supplies. All required forms are posted including Grievance Procedures, Visitation Policies, Personal Rights form, and Foster Care Ombudsman poster, and the Emergency Disaster Plan. Clients' medications were observed to be inaccessible and stored in medication room. **Continued on LIC809C** . **Continued from LIC809** Facility grounds are clean and free of debris. There is adequate indoor and outdoor activity space. All facility smoke detectors and carbon monoxide detectors were tested and observed to be in working order; fire extinguishers are properly charged and serviced. Licensee maintains an adequate supply of perishable and non-perishable foods to prepare the items on the posted menu. LPA observed a minimum seven-day non-perishable and two-day perishable supply of food. All client files are stored in the medical records office. LPA reviewed five client files (C1 - C5) to ensure clients had all required documents per Title 22. Client files had education records, physical examinations, Needs and Services plans, and case manager notes were digitally stored and accessible to LPA. LPA also reviewed five client medication records. Due to time constraints, LPA will return on another day to conduct client and staff interviews, and review staff file reviews. LPA conducted two staff interviews (S3 and S4) and one client interview (C1). Per facility staff, no firearms or weapons are allowed in the facility. An exit interview was conducted, this report was discussed, and a copy of this report was provided to Danielle Saporita. A copy of this report will be placed in the facility file

visit_type: Annual

met_with: Danielle Saporita, Administrator


summary: Facility Evaluation

raw_content:
Narrative:
On 05/30/25, at 10: AM, Licensing Program Analyst (LPA) Gilbert Marquez met with Clinical Director, Porsha Draper, and Senior Manager, Susan Shannon, for the purpose of conducting the continuation of the annual inspection of the facility that began on 05/21/25. The Facility is licensed to serve 16 ambulatory children ages six to 13 years old. The current census is five children. The Facility is current with their licensing fees. The Facility is a single story dwelling. A shortened physical plant inspection was completed with Allison Leather, Supervisor and included the following checks: kitchen, dining room, living room, visitation room, sensory room, and outdoor living space. LPA reviewed five staff records (S4-S8) and five client (C1-C5) records, please refer to Confidential Names List (LIC 811) dated 5/30/2025. All staff files are stored in the locked Quality Assurance office in a locked cabinet. Files were reviewed to ensure staff had all required documents per Title 22 regulations. Per a review of Guardian, all staff have a criminal record clearance. All staff files also had applications, job descriptions, resumes, physical health screenings, driver's licenses, and training certificates. All client files are stored in the locked Quality Assurance office located next to the Clinical Director's office in a locked file cabinet. Review of the files indicated that three (C2, C4, and C5) out of five clients did not have a required TB test within the regulated timeframe. All other required documents met Community Care Licensing Standards. ***Continued on LIC809C** **Continued from LIC809 dated 5/30/25** LPA conducted one staff interview (S7) and one client interview (C1). Per facility staff, no firearms or weapons are allowed in the facility. The Facility is being cited for violation of California Code of Regulations Title 22, Division 6, Client Records, Section 80069(c)(1) The medical assessment shall include the following: The results of an examination for communicable tuberculosis and other contagious/infectious diseases. An exit interview was conducted, a plan of correction was created, and appeal rights were discussed. A copy of this report, LIC811, and appeal rights were provided to Susan Shannon, Senior Manager. A copy of this report will be placed in the facility file.

met_with: Susan Shannon, Senior Manager


summary: Facility Evaluation

raw_content:
Narrative:
An unannounced Psychotropic Medication Inspection was conducted by Licensing Program Analyst (LPA) Jacqueline Garcia on May 07, 2025 at 8: AM. This case management inspection is conducted pursuant to Health and Safety Code Section 1538.9 (a)(2). During the inspection, LPA met with Clinical Director, Porsha Draper, and inspected the facility inside and out. LPA reviewed three of child's records and three of staff personnel files on site at the facility. LPA reviewed three of child's psychotropic medications and medication records. LPA interviewed two of staff on site to discuss the facilities policies and procedures of operation. LPA interviewed one of three children currently prescribed psychotropic medication. During the inspection LPA observed deficiencies (see attached 809D), plan of corrections were discussed and appeal rights were provided. LPA provided a copy of this licensing report to Clinical Director, Porsha Draper.


summary: Facility Evaluation

raw_content:
Narrative:
On May 8, 2024, at 09: AM, Licensing Program Analyst (LPA) Jacqueline Garcia met with New Alternatives Inc. # Short-Term Residential Treatment Program (STRTP), Administrator, Michael Armas, to deliver a case management deficiency report. During the review of an incident that occurred on 04/20/2024, information obtained from the Special Incident Report (SIR) that was submitted from the facility to Community Care Licensing (CCL) revealed a concern regarding a "Bear-Hug" one-person restraint was utilized to de-escalate a client in crisis. LPA reviewed the facility Emergency Intervention Plan provided in the Program Statement, which entails that staff are trained to use Pro-Act interventions. Pro-Act interventions do not include a "Bear-Hug" one-person restraint. This is a violation of STRTP Interim Licensing Standards Version 5, 87095.22 (a)(4) Emergency Intervention Plan. The facility is being cited for violation of STRTP Interim Licensing Standards Version 5, 87095.22 (a)(4) Emergency Intervention Plan. The emergency intervention plan is to be designed and approved, in conjunction with the licensee, by an individual with the qualifications of a behavior management consultant as defined in Section 87001(b)(1). "The plan must include procedures that explicitly include and support recognized trauma-informed principles, approaches, and trauma specific interventions, de-escalation and harm reduction techniques. The licensee will include descriptions and details in the written procedures to demonstrate how the licensee will ensure prevention of personal rights violations". A copy of the report was discussed and provided along with appeal rights to New Alternatives Inc. #5, Administrator, Michael Armas.

met_with: Michael Armas


summary: Facility Evaluation

raw_content:
Narrative:
On September 11, 2024, at 2: PM, Licensing Program Analyst (LPA) Jacqueline Garcia met with New Alternatives Inc. #5 a Short-Term Residential Treatment Program (STRTP), Administrator, Danielle Saporita, to deliver a case management deficiency report. During the review of an incident that occurred on 08/06/2024, information obtained from the Special Incident Report (SIR) that was submitted from the facility to Community Care Licensing (CCL) revealed a concern of lack of supervision resulting in a client (C1) leaving the facility without permission. LPA conducted interviews with two Staff (S1, S2), and the Client (C1); Staff (S3) was unable to be interviewed due to no longer being employed at the facility. LPA also reviewed the facility personnel file and C1's file to gather additional information. Confidential interviews and documents reviewed indicated that staff (S3) did not perform safety checks throughout the night which led to C1 to be away from the facility without staff knowledge for an extended period of time. Based on confidential interviews and documents reviewed the facility is being cited for violation of STRTP Interim Licensing Standards Version 5, 87065.2 (b)(1) Personnel Duties (b) Direct care staff shall perform the following duties (1) Supervision, protection, and care of children at all times, individually and in groups. A copy of the report was discussed and provided along with appeal rights to New Alternatives Inc. #5, Administrator, Danielle Saporita .

met_with: Danielle E Saporita-Administrator


summary: Complaint Investigation - Unsubstantiated - 1 allegation

raw_content:
Narrative:
Confidential interviews revealed conflicting statements. Confidential interviews revealed that C1 kissed C8 in the dining room area while the staff were busy cleaning up for the night and had walked away to put stuff into the kitchen and C8 kissed C1 quickly while the staff was not looking. Other confidential interviews revealed that C8 did not kiss or have any inappropriate behaviors with C1 and that the staff are always supervising the clients. Additionally, confidential interviews revealed that C1 almost had sex with C2 but did not during an outing when C1 and C2 were hiding inside the jungle gym where the staff could not see them. Furthermore, confidential interviews revealed that there is always one staff member to three clients during the day and two staff members on shift during overnight hours. Based on the inconsistent confidential interviews, the allegation that staff do not provide adequate supervision resulting in C1, C2 and C8 engaging in inappropriate behavior, may have occurred, however, is not supported or proven by evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, and a copy of this report along with appeal rights was provided to New Alternatives, Inc. # Short Term Residential Therapeutic Program (STRTP), Susan Shannon, Senior Manager.

Investigation Findings:
13On January 15, 2026 at 11: AM, Licensing Program Analyst (LPA) Sarah Lo met with Susan Shannon, Senior Manager, to deliver the finding for the above complaint allegation at New Alternatives Inc. # Short Term Residential Therapeutic Program (STRTP). On 10/10/25, LPA inspected the facility's physical plant, and no immediate health and safety hazards were observed. The investigation included interviews with four Staff (S1- S4), nine Clients (C1- C9) and seven County Social Workers (CSW2 - CSW6, CSW8, CSW9). In addition, the Clients' Needs and Services Plans were reviewed. On October 08, 2025, Community Care Licensing received an allegation that staff do not provide adequate supervision resulting in minors (C1, C2, C8) engaging in inappropriate behavior. Specifically, it was reported that C1 kissed with another child while they were having free unsupervised time and had sex with another child. (continued on LIC 9099c) UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Sarah Lo LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., SUITE FACILITY NAME: NEW ALTERNATIVES, INC #5FACILITY NUMBER: VISIT DATE: 01/15/2026

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

report_type: Complaint Investigation

complaint_status: unsubstantiated


summary: Facility Evaluation

raw_content:
Narrative:
On February 4, 2026, at 11: AM, Licensing Program Analyst (LPA) Gilbert Marquez conducted an unannounced inspection at the facility and met with Neomai Taiome, Clinical Director, and Susan Shannon, Senior Manager, due to the Administrator not present at the beginning of the visit. This inspection is to discuss information provided to LPA Marquez regarding the Administrator not being present at the facility. A health and safety inspection was conducted of the facility, and no immediate health and safety hazards were observed. LPA conducted confidential interviews with four Staff (S2-S5), and Social Services Worker (SSW), which indicated that the Facility Administrator (S1) is not at the facility twenty hours per week as required. Furthermore, Facility Administrator was not present at the facility during their said working hours as stated on the Personnel Report LIC500 when Licensing Program Analysts inspected the facility on the following dates: 10/10/2025, 12/18/2025, 01/07/2026, and 01/15/2026. S1 did arrive at the facility when the exit interview was being conducted today. Based on confidential interviews and LPA's observations, the facility is being cited for a Type B violation of the Interim Licensing Standards Short Term Residential Therapy Program Article Section 87064(b)(1) Administrator Qualifications and Duties. Refer to LIC809D. An exit interview was conducted, and appeal rights were reviewed with Susan Shannon, Senior Manager. A copy of this report, LIC811, and appeal rights were provided to the facility.


raw_content:
Narrative:
**This LIC809 was amended on February 25, 2026 at 2:10pm with New Alternatives STRTP Head of Service Neomai Taione, continued from Amended LIC9099** Specifically, it was alleged that there have been many "inappropriate incidents" with C6's peers at the facility. Specifically it was stated that multiple staff members were present when the incident occurred, and they did not intervene. Confidential interviews revealed conflicting statements. Confidential interviews revealed that the incident never happened, and other confidential interviews stated that the youth at the facility are continually reminded to keep their hands to themselves. Confidential interviews indicated that staff supervise the clients, and sometimes the clients are not watched for less than one minute if they are out in the community and staff are encouraging clients to "stay within eyesight," however youth will sometimes not observe this request. Based on confidential interviews, the allegation that the staff did not prevent minors from engaging in inappropriate behavior with another minor, may have occurred, however, is not supported or proven by evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, appeal rights were explained, and a copy of this report, LIC811, and appeal rights was provided to New Alternatives STRTP Administrator Danielle Saporita.

Investigation Findings:
13**This LIC809 was amended on February 25, 2026** On February 25, 2026 at 2: PM Licensing Program Analyst (LPA) Gilbert Marquez met with Neomai Taione for signature regarding this amendment. On 02/18/2026, Licensing Program Analyst (LPA) Gilbert Marquez met with New Alternatives, Inc. # Short Term Residential Therapeutic Program (STRTP) Administrator Danielle Saporita and Residential Manager Leia Marquez to deliver the findings for the above stated allegation. On 12/18/2025, LPA inspected the facility and no immediate health and safety hazards were observed. The investigation included confidential interviews with staff (S2 and S3, see confidential names list LIC811), clients (C6, C8, C5), and County Social Worker (CSW). In addition, LPA reviewed the facility file and clients' file. On 12/11/2025, Community Care Licensing (CCL) received a complaint alleging that the staff did not prevent minors from engaging in inappropriate behavior with another minor. **Continued on LIC9099C** UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Gilbert Marquez LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., SUITE FACILITY NAME: NEW ALTERNATIVES, INC #5FACILITY NUMBER: VISIT DATE: 02/18/2026

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


summary: Facility Evaluation

raw_content:
Narrative:
An unannounced Psychotropic Medication Inspection was conducted by Licensing Program Analysts (LPAs) Rachel Vanegas and Emina Preciado on April 22, 2026 at 10:05AM This case management inspection is conducted pursuant to Health and Safety Code Section 1538.9(a)(2). During the inspection, LPAs Vanegas and Preciado met with Susan Shannon, Senior Manager, and inspected the facility inside and out. LPAs reviewed 5 of 7 child's records and 5 staff personnel files on site at the facility. LPAs reviewed 5 of 7 child's psychotropic medications and medication records. LPAs interviewed 2 staff on site to discuss the facilities policies and procedures of operation. LPAs interviewed 2 of 7 children currently prescribed psychotropic medication. LPAs provided a copy of this licensing report to Susan Shannon, Senior Manager. During the inspection the LPAs observed deficiencies (see attached 809D and LIC 421FC), plan of corrections were discussed and appeal rights were provided. LPAs provided a copy of this licensing report to Susan Shannon, Senior Manager.

met_with: Susan Shannon - Senior Manager


facility_name: NEW ALTERNATIVES, INC.

raw_content:
Narrative:
A confidential interview revealed AD was rude to C1, AD made C1 feel less and like other clients were more important. This same interview also revealed AD would say that C1 was whining all the time. No specific incidents or examples were provided. The interview also revealed that on one occasion, another client was calling C1 names and C1 got into a physical altercation with that client and AD only gave C1 consequences for the fight. AD denied the allegations and stated that AD did not have that kind of interaction with C1 nor did AD provide consequences to C1, as that is supervisors and staff's duty. Confidential interviews revealed AD was not observed to treat C1 unfairly nor does AD use favoritism. Other confidential interviews revealed C1 had a difficult time taking responsibility for things, did not follow the rules while placed in the STRTP, engaged in substance abuse and frequently was absent without official leave (AWOL). Furthermore, CSW revealed there were no disclosures by C1 that AD or any other staff treated C1 differently or unfairly while C1 was placed at the facility. Based on confidential interviews and conflicting statements of what occurred, the allegation C1 was not accorded dignity in personal relationship with AD, may have occurred, however it is not supported or proven by evidence. Therefore, the above allegation is unsubstantiated. A copy of this report, LIC 811 and appeal rights were explained and given to Assistant Program Manager Diana Post.

Investigation Findings:
13On August 6, 2021 at 11:15 am, Licensing Program Analyst (LPA), Jessica Rubio met with New Alternative Inc, (STRTP), Assistant Program Manager Diana Post, to discuss the investigative finding of the allegation listed above. On December 14, 2020 at 3:30 pm, LPA Ann Valenzuela conducted a safety tele-inspection of the facility. No safety hazards were observed and no deficiencies were cited. During the investigation, LPA Rubio conducted confidential interviews with client 1 (C1), Administrator (AD), staff 3 (S3) and county social worker of C1 (CSW). LPA Rubio obtained copies of the client and staff rosters and the needs and services plan for C1. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Jennifer Smith LICENSING EVALUATOR NAME: Jessica M Rubio LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, THE CITY DR., Suite Orange, CA Facility Name: New Alternatives, INC.FACILITY NUMBER: VISIT DATE: 08/06/2021

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Diana Post


summary: Complaint Investigation - Substantiated - 1 allegation

raw_content:
Narrative:
in the bushes of the facility between 10:00 pm and 10:30 pm because there are less staff members watching residents during those hours. S1 disclosed to Investigator Charlemagne that normally a coworker is alongside S1 supervising the girl's hall. However, S1 stated the girl's hall was not in ratio and S1 was solely responsible for cleaning the facility and conducting 15-minute bed checks for six female residents. Confidential interviews confirmed that S1 had set up movie night for the residents and was busy cleaning and therefore S1's attention was not fully on what the residents were doing. Confidential interviews revealed that due to S1's attention not fully being on the residents C1 was able to remove C1's bedroom screen, climb out of the bedroom, retrieve the Xanax left by A1 from the bushes, and return to C1's room, at which point C1 and C2 were able to consume 3 tablets. Record review confirmed at approximately 11:00 pm S1 checked on C1 and C2 and observed C1 to be "walking funny" and C2 to be unresponsive. Record review revealed C1 and C2 were taken to the Emergency room where both C1 and C2 tested positive for Benzodiazepine (Xanax). Based on confidential interviews, and record reviews of county, medical and facility documentation, the allegation Facility staff (Staff #1 [S1]) neglected to properly supervise clients (Child #1 [C1] and Child #2 [C2]), resulting in drug use is substantiated. The preponderance of evidence standard has been met. Facility is cited for violation of Interim Licensing Standards v.4, 87065.2(b)(1) Personnel Duties (b) Direct care staff shall perform the following duties (1) Supervision, protection, and care for children at all times, individually and in groups. An Enhanced Civil Penalty (ECP) determination is pending. If an ECP is assessed a Community Care Licensing (CCL) representative will return to the facility to deliver the penalty assessment. A copy of the report was discussed and provided along with appeal rights to New Alternatives, Inc. Program Manager, Pernell Sullivan.

Investigation Findings:
13This is an amended LIC9099 to the original issued on 07/02/2021. On July 2, 2021 at 2:43 pm Licensing Program Analyst (LPA), Nicole Strickland, met with New Alternatives, Inc. Program Manager, Pernell Sullivan to deliver findings for the above stated allegation. LPA Ann Valenzuela conducted an inspection of the facility on February 5, 2021 at approximately 3:00 pm no immediate deficiencies were observed. The investigation was conducted by Special Investigator Lucius Charlemagne and included interviews with Staff #1 (S1), Staff #2 (S2), Staff #3 (S3), Staff #4 (S4), Staff #5 (S5), Child #1 (C1), Child #2 (C2), Orange Police Department Case Detective, and Adult #1 (A1). In addition, county records, medical records and facility records were reviewed. On January 27, 2021, Community Care Licensing (CCL) received an allegation of facility staff (Staff #1 [S1]) neglected to properly supervise clients (Child #1 [C1] and Child #2 [C2]), resulting in drug use. Specifically, it was reported on the night of January 23, Adult #1 (A1) dropped off 10 bars of Xanax for C1, which both C1 and C2 took three tablets. Confidential interviews reported A1 was specifically told to drop the Xanax SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Natasha Dunlap LICENSING EVALUATOR NAME: Nicole Strickland LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, FACILITY NAME: NEW ALTERNATIVES, INC.FACILITY NUMBER: VISIT DATE: 08/22/2021

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion:

met_with: Program Manager, Pernell Sullivan

complaint_status: SUBSTANTIATED


raw_content:
Narrative:
professional with clients, and always maintained proper physical boundaries. Confidential interviews also stated that S1 was very rarely ever left alone with female clients, and that there was usually other staff present. While other confidential information received by Licensing Office stated that the allegations had occurred, and that C1 was touched inappropriately by S1, during the time that they had lived at this facility. There were no other known witnesses to the allegations. Based on confidential interviews, the allegation that staff # 1 (S1) had sexually touched group home minors, more specifically that S1 had touched C1 and others in a "sexual way," may have occurred, however is not supported or proven by evidence. Therefore, the above allegation is unsubstantiated at this time. Exit interview was conducted and a copy of this report was provided.

Investigation Findings:
13Licensing Program Analyst (LPA), Daniel Mena met with Adminstrator, Pernell Sullivan to issue the findings for the above stated allegation. An investigation was conducted by LPAs Jose Gonzalez and Daniel Mena regarding allegations. LPA Gonzalez and Mena conducted an investigation at the Short-Term Residential Therapeutic Program (STRTP) on June 29, 2021 at 10:31am and on March 04, 2022 at 10:35am. No immediate hazards observed. LPAs interviewed three clients (C1, C2 & C3), seven staff (S1, S2, S3, S4, S5, S6 & S7), as well as reviewed client and facility records. Community Care Licensing received information on June 21, 2021 alleging that staff # 1 (S1) had sexually touched group home minors, more specifically that S1 had touched C1 and others in a "sexual way." Information obtained in confidential interviews did not corroborate the allegations with a preponderance of evidence. Confidential interviews denied allegations that staff # 1 (S1) had ever touched any of the clients, including C1 in a sexual way. According to confidential interviews, S1 was very respectful and UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Natasha Dunlap LICENSING EVALUATOR NAME: Daniel Mena LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, FACILITY NAME: NEW ALTERNATIVES, INC.FACILITY NUMBER: VISIT DATE: 03/16/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Pernell Sullivan


raw_content:
Narrative:
Confidential interviews reported that C3 then slapped C1. Confidential staff interviews reported that staff took appropriate action and increased the supervision with C1, C2 and C3. The interviews that were provided to the LPA were not consistent regarding the allegations that staff are not properly supervising minors and there were no further specific details regarding staff supervision. Based on interviews and record reviews the allegations that that due to lack of supervision C1 inappropriately touched C2 and C1 got into a physical altercation with C3, resulting in C1 and C2 engaging in inappropriate activities, may have occurred, however is not supported or proven by evidence. Therefore, the allegations are unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was provided to Pernell Sullivan.

Investigation Findings:
13On March 25, 2022 at 1:00pm, Licensing Program Analyst (LPA) Darlene Almaraz-Oseguera conducted an unannounced inspection to the facility to deliver the findings of the above allegations. LPA met with Pernell Sullivan. LPA Jose Gonzalez conducted an inspection of the facility on August 2, 2021 at 10:01 am and no immediate deficiencies were observed. Four of four children (C1, C2, C3, C4), three staff and facility administrator were interviewed. It was reported to Community Care Licensing (CCL) that due to lack of supervision C1 inappropriately touched C2 and C1 got into a physical altercation with C3. Confidential staff interviews reported that staff became aware that C1 and C2 had begun dating and were in a relationship together. Confidential interviews reported that staff ensured that C1 and C2 were not left alone together. Confidential interviews reported that staff witnessed C1 and C2 sitting next to each other and C2 inappropriately touched C1 by placing C2's feet on C1's groining area. Staff redirected C2. Confidential interviews reported that C3 and C1 were having a verbal argument in which staff redirected them. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Natasha Dunlap LICENSING EVALUATOR NAME: Darlene Almaraz LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, FACILITY NAME: NEW ALTERNATIVES, INC.FACILITY NUMBER: VISIT DATE: 03/25/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Administrator, Pernell Sullivan


raw_content:
Narrative:
Additional confidential witness statements indicated that C1 had made suicidal ideation statements. Confidential witness statements revealed that C1 was sitting on the bedroom floor as C1 tied a scarf around C1's neck as facility staff monitored C1 in the bedroom. CSW disclosed that facility staff was monitoring C1 in C1's bedroom. CSW stated that facility staff did not observe anything tied around C1's neck area. The facility provided CSW with an incident report regarding C1's behavior. Confidential witness statements denied the allegation that staff did not prevent C1 from self-harming. Based on confidential interviews and file review, the facility staff did not prevent minor client #1 (C1) from self-harming, may have occurred, however, is not supported or proven by evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was provided to Pernell Sullivan.

Investigation Findings:
13On October 20, 2022, at 10:01 am, Licensing Program Analyst (LPA) Jose Gonzalez met with New Alternatives, INC. Administrator (AD), Pernell Sullivan, to deliver the findings for the above-stated allegation. LPA inspected New Alternative INC. STRTP facility at 9:53 am on March 03, 2022, and no safety hazards were observed. LPA also reviewed one client's records. During the investigation, interviews were conducted with Client #1 (C1), Administrator (AD), Residential Assistant Program Manager (PM), Clinician (C), Staff #1 (S1), and County Social Workers (CSW). The Department received a complaint on March 2, 2022, alleging that the facility staff did not prevent minor (C1) from self-harming. Additional confidential witnesses disclosed that facility staff was monitoring C1 in C1's bedroom. Confidential witness statements indicated that facility staff did not observe anything tied around C1's neck area. Additional confidential witness statements indicated that C1 was sitting on the bedroom floor listening to music as facility staff monitored C1. Confidential witness statements revealed that C1 had a scarf tied around C1's neck.*R- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, THE CITY DR., Suite Orange, CA Facility Name: New Alternatives, INC.FACILITY NUMBER: VISIT DATE: 10/20/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Administrator Pernell Sullivan


summary: Complaint Investigation - Unsubstantiated

raw_content:
Narrative:
**Continued from LIC9099** stated the fix would occur in a couple of days. Confidential interviews also indicated that many people did not see anything leaking, but at times the staff would investigate a leak by placing a water pan to catch the water if there was a leak. Based on confidential interviews, the allegation that the staff do not ensure the facility is kept in good repair may have occurred, however, is not supported or proven by evidence. Therefore, the allegations are unsubstantiated at this time. An exit interview was conducted, appeal rights were explained, and a copy of this report along with appeal rights was provided to New Alternatives STRTP Facility Manager Geraldine Vargas.

Investigation Findings:
13On 09/18/2025, Licensing Program Analysts (LPA) Gilbert Marquez and Sarah Lo met with New Alternatives Short Term Residential Therapeutic Program (STRTP) Facility Manager Geraldine Vargas to deliver the findings for the above-stated allegations. On 07/21/2025, LPA inspected the facility and no immediate health and safety hazards were observed. The investigation included confidential interviews with staff, clients, and County Social Worker (CSW). In addition, LPA reviewed maintenance logs and maintenance receipts. On 07/17/2025, Community Care Licensing (CCL) received a complaint alleging that the staff do not ensure the facility is kept in good repair. Specifically, it was alleged that leaks and broken items were not immediately fixed. Confidential interviews revealed conflicting statements. Confidential interviews revealed that one of the female client's toilet would often be unavailable for use due to tampons being flushed down the toilet, and the time frame for when it was ready for use was not agreed upon because some interviews indicated the fix would occur immediately and others **Continued on LIC9099C** UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Gilbert Marquez LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., Suite Orange, CA Facility Name: New Alternatives, INC.FACILITY NUMBER: VISIT DATE: 09/18/2025

met_with: Geraldine Vargas, Facility Manager


summary: Facility Evaluation

raw_content:
Narrative:
On June 9, 2021, at 10: AM Licensing Program Analysts (LPAs) Jose Gonzalez and Babatunde Aborchie conducted an unannounced annual inspection. LPAs were met at the facility by Administrator Pernell Sullivan. A physical plant inspection was completed and included the following checks: Facility grounds are clean and free of debris. There is adequate indoor and outdoor activity space. Sports equipment/toys/books/games were observed for children's recreation time. All facility smoke detectors and carbon monoxide detectors were tested and observed to be in working order; fire extinguisher is properly charged and serviced. Licensee maintains an adequate supply of perishable and non-perishable foods to prepare the items on the posted menu. All required forms are posted including the Grievance Procedures, Visitation Policies, Personal Rights form, and Foster Care Ombudsman poster. Medications are locked and centrally stored in the medication room. Medication records were reviewed and observed to be complete. Individual beds were observed with clean linens, pillows, comforters, and mattresses in good repair. LPAs also, observed on the female side of the facility in bedroom #2, closet doors need to be repainted, in bedroom #3, right wall need to be repainted, in bedroom #8, one of two blinds were damaged. Restroom #1 had multiple brown spots where the ceiling and wall connect and bathroom #2 shower head was leaking. On the male's side of the facility bedroom #4 closet doors need to be painted, bedroom #5 closet doors need to be painted, and bedroom #7 tagging on the wooden bed frame. The hot water in two of the six client restrooms was measured to be 96.8 degrees in the girls' restroom and 121.2 degrees in the boys' restroom. Due to time constraints, LPA will return to the facility to conduct a continuation of client and staff file reviews, as well as conduct interviews with clients. Exit interview was conducted and a copy of this report was provided to the Administrator Pernell Sullivan.


summary: Facility Evaluation

raw_content:
Narrative:
On June 14, 2021 at 8: AM, Licensing Program Analyst (LPA) Jose Gonzalez conducted an unannounced case management Inspection to continue the annual that began on June 9, 2021. LPA met with Administrator, Pernell Sullivan at time of inspection. LPA disclosed the purpose of the inspection. Personnel files were reviewed to ensure they contained all required documentation per Short-Term Residential Therapeutic Program Interim Licensing Standards. Personnel Files are maintained on-site in a locked cabinet in directors office in a locked cabinet. All appropriate personnel who require caregiver background checks have received criminal record and child abuse index check clearances or exemptions. A review of client records was also completed on this date. Per client file reviews, LPA observed TB tests were missing in 6 out of 9 files reviewed. Technical Assistant Advisory Notes (TA) will be issued. Client and staff interviews were conducted and revealed that the staff is aware of the Short Term Residential Therapeutic Program. Client interviews revealed that the clients are aware of the personal rights and they are involved in their Client and Family Team Meetings. LPA requested the recent board meeting be provided to CCL by June 21, 2012 at 11:00am. A copy of this report and the advisory notice was provided to Administrator Pernell Sullivan.


summary: Facility Evaluation

raw_content:
Narrative:
On December 21, 2022, at 10:00 am Licensing Program Analyst (LPA) Eduardo Barragan conducted an announced Pre-Licensing inspection at New Alternatives Inc. LPA met with Pernell Sullivan, Administrator. The facility is decreasing there census from 30 clients to 16 clients. This facility consisted of 2 halls (The boy hall and the girl hall.) The Boy hall consisted of 8 bedrooms, 8 beds, 4 bathrooms, a living room and was single story. The Girl hall consisted of 8 bedrooms, 8 beds, 4 bathrooms, a living room and was single story. In the middle of both halls there was a joint kitchen that connected/separated both halls (boys and girls.) A physical plant inspection was completed on both halls and included the following checks: Facility grounds are clean and free of debris. Bedrooms are arranged so that no more than one client resided in each room. Each client is accorded there own mattress, bed and room. There is adequate shelving and closet space for client's belongings. The bathrooms were clean and in good repair. The hot water in the client bathroom's and in the kitchen was measured to be 111 degrees, which is in range (105 degrees and 120 degrees). All hazardous items have been properly made inaccessible to areas where clients will have access. The medications were stored and double locked in a cabinet in the Medication room. Cleansers/chemicals are double locked and inaccessible to client and were located in a closet in the hallway. The First Aid Kit is located in the medication room. The facility's smoke detectors in the hallways were operable. The carbon monoxide detector located in hallways were operable. There are no guns or weapons in the facility as stated by Pernell Sullivan, Administrator. The following required posted items were observed accessible to clients: Grievance Procedures, Personal Rights, Ombudsman Poster, Visitation policies, and current menu. The postings were located in each hall. Fire extinguisher is properly charged and serviced. The facility has two cameras on the outside of the home and one camera in the kitchen.. Sharp knives were made inaccessible and stored in a locked cabinet in the kitchen The facility has demonstrated compliance with Title 22, Division 6 of the California Code of Regulations. An exit interview was conducted, and a copy of this report and appeal was provided to Pernell Sullivan, Administrator.

met_with: Pernell Sullivan, Administrator and Norberto Garrido, Residential supervisor.


summary: Facility Evaluation

raw_content:
Narrative:
On June 15, 2023, at 10:20AM, Licensing Program Manager (LPM) Ann Valenzuela and Licensing Program Analyst (LPA) Jacqueline Garcia arrived to the facility unannounced for the purpose of conducting an annual inspection. LPM Valenzuela and LPA Garcia met with Assistant Program Manager, Diana Post. The facility is licensed for 16 ambulatory clients. There are currently nine clients in placement; three female and six males. LPM Valenzuela and LPA Garcia reviewed five client files and five staff files. All staff files contained training documents, TB tests, Driver Licenses and clearances: Department of Justice, Federal Bureau of Investigations, and Child Abuse Index Clearance. All staff met the Title 22 requirements within there scope of employment. Clients files were complete, which included placement documents, Psychotropic Authorizations (JV-220), TB Tests, Needs and Service plans, and visitations. LPA Garcia and LPM Valenzuela interviewed two client and two staff were unavailable due to client and family team meeting. Due to time constraints this annual inspection will be completed at another date and time. Based on the file reviews, there are no deficiencies. An exit interview was conducted and a copy of this report and was given to Assistant Program Manager, Diana Post.

met_with: Diana Post, Asst. Program Manager


summary: Facility Evaluation

raw_content:
Narrative:
On June 20, 2023 at 09: AM, Licensing Program Analysts (LPA's) Lucero Jauregui and Jacqueline Garcia arrived unnanounced to the facility to conduct annual continuation. LPAs met with Pernell Sullivan, Program Manager who provided LPA's a guided tour of the facility. A physical plant inspection was completed and included the following checks: Facility grounds are clean and free of debris. There is adequate indoor and outdoor activity space. Sports equipment/ toys/ books/ games/ gym were observed for children's recreation time. All facility smoke detectors and carbon monoxide detectors were tested and observed to be in working order; fire extinguisher is properly charged and serviced. Per facility manager there are no firearms on building and grounds. All required forms are posted including the Grievance Procedures, Visitation Policies, Personal Rights form, and Foster Care Ombudsman poster, Emergency Disaster Plan and Facility Sketch. Medications are locked and centrally stored in the medication room. First aid kit was observed and contained all required items. The facility contains Boys Hall and Girls Halls. Both halls contained nine rooms: seven rooms are for client use, one room used for CFT's and one for extra bed storage. All beds were observed with appropriate bedding and mattress in good repair. Bedrooms contained adequate drawers and closet space. No bedroom occupied more than one client and not used for other purposes. Both halls contained three bathrooms and two showers. The kitchen was observed to be clean with no observable hazards. Sharps are maintained in a locked drawer in their food storage. Licensee maintains an adequate supply of perishable and non-perishable foods to prepare the items on the posted menu. An exit interview was conducted and a copy of this report was provided to Pernell Sullivan. Program Manager.

met_with: Pernell Sullivan, Program Manager


summary: Facility Evaluation

raw_content:
Narrative:
On the date listed above at 2: PM, Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced to the facility for the purpose of conducting collateral interviews with two clients that are currently residing at the facility. LPA met with Brian Xu, Residential Supervisor, and explained that the complaint investigation is not on their facility. LPA conducted one interview with one client and one client declined to be interviewed. LPA toured the facility and the facility was in compliance with Title 22 regulations, Chapter 5, therefore no deficiencies were cited. Due to printer malfunction, a copy of this report will be emailed to the Facility Administrator.

met_with: Brian Xu


summary: Facility Evaluation

raw_content:
Narrative:
On 04/24/25, at 9: AM, Licensing Program Analyst (LPA) Gilbert Marquez met with Diana Post, Administrator, for the purpose of conducting an annual inspection of the facility. The Facility is licensed to serve 16 ambulatory children ages 12-17 years old and non-minor dependents. The current census is eight children. The Facility is current with their licensing fees. The Facility is a single story dwelling and contains a Boys Hall and Girls Hall. A physical plant inspection was completed with Norberto Garrido, Supervisor (S2) and included the following checks: kitchen, medication room, dining room, two living rooms, therapy room, four staff offices, day room, gym, outdoor living space, and each hall. Both halls contained nine rooms: seven rooms are for client use, one room used for CFT's and one for extra bed storage. All beds were observed with appropriate bedding and mattress in good repair. Bedrooms contained adequate drawers and closet space. No bedroom occupied more than one client and not used for other purposes. Both halls contained one restroom and two showers with a toilet. All required forms are posted including Grievance Procedures, Visitation Policies, Personal Rights form, and Foster Care Ombudsman poster, and the Emergency Disaster Plan. Clients' medications were observed to be inaccessible and stored in medication room. Facility grounds are clean and free of debris. There is adequate indoor and outdoor activity space. All facility smoke detectors and carbon monoxide detectors were tested and observed to be in working order; fire extinguisher is properly charged and serviced.**Continued on LIC809-C** **Continued from LIC809** Licensee maintains an adequate supply of perishable and non-perishable foods to prepare the items on the posted menu. LPA observed a minimum seven-day non-perishable and two-day perishable supply of food. Individual beds were observed with clean linens, pillows, comforters, and mattress in good repair. The water temperature was tested in the eastern male bathroom which measured 108 degrees Fahrenheit which is within the appropriate range of 105 degrees to 120 degrees Fahrenheit. The first aid kit was accessible to everyone and had all required supplies. All client files are stored and maintained in binders and were locked in medication room. LPA reviewed five client files (C1 - C5, see LIC Confidential Names list) to ensure clients had all required documents per Title 22. LPA reviewed five client medication records. LPA reviewed five staff files (S1, S2, S5, S6, S7) to ensure staff had all required documents per Title 22 regulations. Staff records are stored via a secured records portal. Per a review of Guardian, all staff have a criminal record clearance. After reviewing the current LIC500 and Guardian, one staff member, Staff #8 (S8) did not have a criminal background clearance. LPA conducted three staff interviews (S2, S3, and S4) and two client interviews (C1 and C5). Per facility staff, no firearms or weapons are allowed in the facility. Facility cited for violation of California Code of Regulations, Title Division 6, regulation 80019(e)(2): Criminal Records Clearance. Record review confirmed staff S8 worked since 03/06/23 at least five shifts. An immediate civil penalty is issued for $500 ($100 per day, for a maximum of five days) per staff member found in violation. Therefore the total is $500. An exit interview was conducted, and a copy of this report, the civil penalty assessment, the LIC811, and appeal rights were provided to Diana Post, Administrator. A copy of this report will be placed in the facility file.

met_with: Diana Post, Administrator


raw_content:
Narrative:
**Continued from LIC9099** Although the Department received detailed information, the confidential interviews could not prove or disprove that staff were providing a safe environment for C3. Based on confidential interviews and documents received, the allegation that staff are not providing a safe environment to C3 may have occurred, however, is not supported or proven by evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, appeal rights were explained, and a copy of this report along with the LIC811 and appeal rights were provided to New Alternatives STRTP Facility Manager Geraldine Vargas.

Investigation Findings:
13On April 16, 2026, Licensing Program Analyst (LPA) Gilbert Marquez met with New Alternatives Short Term Residential Therapeutic Program (STRTP) Facility Manager Geraldine Vargas to deliver the findings for the above-stated allegation. On March 25, 2026, LPA inspected the facility and no immediate health and safety hazards were observed. The investigation included confidential interviews with staff (S1 - S10, see confidential names list) and clients (C1, C3, C4). In addition, LPA reviewed client files. On March 24, 2026, Community Care Licensing (CCL) received a complaint alleging that staff are not providing a safe environment to C3. Specifically, it was alleged that C1 had punched C3 in the face approximately six times since his placement at the facility. Confidential interviews revealed conflicting statements. Confidential interviews revealed that staff have been attempting to de-escalate both C3 and C1 from arguing with each other, and at other times staff have been trying to have C3 not to instigate C1. Other confidential interviews could not recall where the staff were during some incidents when altercations occurred. **Continued on LIC9099C** UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Gilbert Marquez LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., Suite Orange, CA Facility Name: New Alternatives, INC.FACILITY NUMBER: VISIT DATE: 04/16/2026

met_with: Facility Manager Geraldine Vargas


facility_name: NEW ALTERNATIVES, INC. NO 1

raw_content:
Narrative:
However, when C1 was attempting to AWOL, staff would call other staff to assist in trying to communicate with C1 to stay in the facility. A confidential witness affirmed that while communicating with C1 staff asked C1 if C1 would like to talk to C1's social worker to find better placement for C1 so C1 does not continue to AWOL. During confidential interviews LPA was informed that facility staff did attempt to prevent C1 from multiple AWOL'S while in care and C1 did not want to communicate with staff. CSW reported C1 has a history of AWOLing while living at other facilities. On 10/29/20, C1 called an UBER to pick up C1 from the facility and facility staff called back up staff to help prevent C1 from getting in the UBER. Staff was able to ask the UBER driver not to take C1 away from the facility to AWOL. Special incident reports reviewed show on 10/29/20, 11/04/20 and 11/06/20 staff attempted to redirect C1 from AWOLing and notified law enforcement each time C AWOL'd. Confidential interview confirmed C1 did not want to be in the facility and left the facility even though staff asked C1 not to leave. Based on confidential interviews and records review, the allegation that staff did not prevent C1 from multiple AWOL'S while in care due to lack of supervision, may have occurred; however, is not supported or proven by evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted with Program Director Tracey Renwick A copy of the report was emailed to Tracey Renwick for signature along with the LIC 811 and appeal rights. Original signed report will be placed in facility file.

Investigation Findings:
13On June 4, 2021 at 3: PM, Licensing Program Analyst (LPA), Kourtney Williams, conducted a tele - inspection due to COVID-19 with New Alternatives, INC. No Program Director Tracey Renwick. The purpose of the tele-inspection was to deliver the finding for the above stated allegation as listed on the Confidential Names List, LIC 811, dated 06/04/21. On December 21, 2020 at 3:20PM, Licensing Program Analyst (LPA), Carol Anderson conducted a tele-inspection due to COVID 19. No immediate deficiencies were observed. LPA Kourtney Williams spoke to Office Manager/Supervisor LaToya Facey to initiate a Complaint investigation of the above allegation. In addition, interviews were conducted with the County Social Worker (CSW), Child # 1 (C1), Staff #1 (S1), Staff # 2 (S2) and Staff # 3 (S3). On 12/18/20, Community Care Licensing received information stating, Lack of Supervision: Staff did not prevent minor from multiple AWOL'S while in care. Confidential interviews deny the allegation and reported that staff has mandatory preventive procedures to follow in order to encourage minors in care not to AWOL. A confidential interviewed stated C AWOL'd from the facility on 10/29/20,11/04/20 and 11/06/20. Continued on LIC C UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Abdoulaye Traore LICENSING EVALUATOR NAME: Kourtney Williams LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 08-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, FACILITY NAME: NEW ALTERNATIVES, INC. NO 1FACILITY NUMBER: VISIT DATE: 06/04/2021

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Tracey Renwick


raw_content:
Narrative:
and stored in the garage. It was stated that clients do not have access to the garage area. Staff denied that any of Client #1's belongings were stolen. Information from staff stated the county social worker was advised of the concerns pertaining to Client #1's belongings. Information obtained from County Social Worker stated there were no concerns. County Social Worker stated herself and staff members spoke with Client #1 about the concerns and she continued to remove property from the facility without the knowledge of staff. County Social Worker stated due to the constant AWOLs, it was impossible for staff to keep a track of Client #1's belongings. LPA was unable to obtain additional information regarding the allegation due to client refusing to interview. Based on interviews and information obtained, staff did not safeguard Client #1's personal belongings, may or may not have occurred; therefore, the allegation is unsubstantiated at this time.

Investigation Findings:
13On December 20, 2021 at 12: PM, Licensing Program Analyst (LPA) Jazmond Harris met with Office Administrator, Latoya Facey to deliver the findings for the investigation pertaining to the listed allegation. LPA Gloria Meza initiated the investigation on April 15, 2021. During the investigation, LPA Harris conducted interviews with Program Director, Administrator, Residential Youth Care Worker, and County Social Worker. LPA Harris was unable to obtain information from Client (See Confidential Names List (LIC 811) dated December 20, 2021) due to Client refusing. On April 5, 2021, Community Care Licensing (CCL) received information which stated facility staff did not safeguard minor's personal belongings. It was reported that client's belongings were being stolen by other clients. Information from administration and staff stated that Client #1 has a history of going on AWOL (absent without leave) status for long periods of time. It was also stated that Client #1 had visitation passes with biological mother. It was advised that prior to going on a pass or AWOL status, Client #1 would pack and take most belongings. It was advised that the remaining belongings of Client #1, would be immediately packed UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Natasha Dunlap LICENSING EVALUATOR NAME: Jazmond D Harris LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 08-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, FACILITY NAME: NEW ALTERNATIVES, INC. NO 1FACILITY NUMBER: VISIT DATE: 12/17/2021

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Office Administrator-Latoya Facey


summary: Complaint Investigation - Unsubstantiated - 3 allegations

raw_content:
Narrative:
On January 19, 2022, the Department received a complaint report, with allegation of facility staff did not follow emergency intervention plan to prevent C1, C2, C3 from AWOLing. Confidential interviews did not provide consistent statements and there were no witnesses to the event. Confidential interviews and records review for the incident did not provide a preponderance of evidence to prove or disprove the allegation of facility staff did not follow emergency intervention plan to prevent C1, C2, C3 from AWOLing. Therefore, the allegation is unsubstantiated. LPA Jauregui conducted an exit interview and provided a copy of this report along with appeal rights to Marvasia Smith, Facility Representative.

Investigation Findings:
13On March 1, 2023, at 11: AM, Licensing Program Analyst (LPA) Lucero Jauregui conducted a complaint inspection at New Alternatives, INC. NO 1 and met with Marvasia Smith, Facility Representative. The purpose of the inspection was to deliver the findings for the above complaint allegation. LPA Carol Anderson conducted an inspection of the facility on July 22, 2022, and no deficiencies were noted. During the investigation, LPA Anderson requested Client 1 (C1) and Client 2 (C2)'s Appraisal Needs and Service Plans, staff roster with contact information, staff schedule for July 2022, client roster and facility communication log notes for July 2022. During the investigation LPA Meza- Gonzalez conducted one staff interview (S4), LPA Jauregui conducted two client interviews (C2, C3), three staff interviews (S1-S3). LPA Jauregui conducted record review and conducted one client interview (C1). Confidential interviews revealed conflicting statements of facility staff not following emergency intervention plan to prevent minors from AWOLing. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: LUCERO JAUREGUI LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 08-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SO. Cal Sc/res, Metropolitan Dr. # San Diego, CA Facility Name: New Alternatives, INC. NO 1FACILITY NUMBER: VISIT DATE: 03/01/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion:
- Unsubstantiated Estimated Days of Completion:
- Unsubstantiated Estimated Days of Completion: 90

met_with: Marvasia Smith, Facility Representative


raw_content:
Narrative:
On January 06, 2023, the Department received a complaint report, with allegation of C1 is being emotionally abused while in care. Confidential interviews did not provide consistent statements and there were no witnesses to the event. Confidential interviews and records review for the incident did not provide a preponderance of evidence to prove or disprove the allegation of C1 is being emotionally abused while in care. Therefore, the allegation is unsubstantiated. LPA Jauregui conducted an exit interview and provided a copy of this report along with appeal rights to Marvasia Smith, Facility Representative.

Investigation Findings:
13On March 1, 2023, at 11: AM, Licensing Program Analyst (LPA) Lucero Jauregui conducted a complaint inspection at New Alternatives, INC. NO 1 and met with Marvasia Smith, Facility Representative. The purpose of the inspection was to deliver the findings for the above complaint allegation. LPA Meza- Gonzalez conducted an inspection of the facility on January 12, 2023, and no deficiencies were noted. During the investigation, LPA Meza- Gonzalez requested Client 1 (C1) Appraisal Needs and Service Plans, staff roster with contact information, and client roster. During the investigation LPA Meza-Gonzalez conducted two confidential interviews (S1, S2), LPA Jauregui conducted record review, three client interviews (C1 -C3), and four staff interviews (S3-S6). Confidential interviews revealed conflicting statements ofminor is being emotionally abused while in care. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: LUCERO JAUREGUI LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 08-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SO. Cal Sc/res, Metropolitan Dr. # San Diego, CA Facility Name: New Alternatives, INC. NO 1FACILITY NUMBER: VISIT DATE: 03/01/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion:
- Unsubstantiated Estimated Days of Completion:
- Unsubstantiated Estimated Days of Completion: 0


raw_content:
Narrative:
On February 16, 2023, the Department received a complaint report, with allegations of C1 was hit by another minor in care and staff does not ensure C1 is provided adequate food service. Confidential interviews did not provide consistent statements and there were no witnesses to the event. Confidential interviews and records review for the incident did not provide a preponderance of evidence to prove or disprove the allegation of C1 was hit by another minor in care and staff does not ensure C1 is provided adequate food service. Therefore, the allegation is unsubstantiated. LPA Jauregui conducted an exit interview and provided a copy of this report along with appeal rights to Marvasia Smith, Facility Representative.

Investigation Findings:
13On March 1, 2023, at 11: AM, Licensing Program Analyst (LPA) Lucero Jauregui conducted a complaint inspection at New Alternatives, INC. NO 1 and met with Marvasia Smith, Facility Representative. The purpose of the inspection was to deliver the findings for the above complaint allegations. LPA Jauregui conducted an inspection of the facility on January 22, 2023, and no deficiencies were noted. During the investigation, LPA Jauregui requested personnel roster, staff schedules/ contact information, client roster, emergency intervention plan-AWOL, SIR's, medical records and meal menu. During the investigation LPA Jauregui conducted record review, two client interviews (C1,C2), and four staff interviews (S1-S4). Confidential interviews revealed conflicting statements of minor hit another minor while in care and staff does not ensure minor is provided adequate food service. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: LUCERO JAUREGUI LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 08-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SO. Cal Sc/res, Metropolitan Dr. # San Diego, CA Facility Name: New Alternatives, INC. NO 1FACILITY NUMBER: VISIT DATE: 03/01/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion:
- Unsubstantiated Estimated Days of Completion:
- Unsubstantiated Estimated Days of Completion: 0


raw_content:
Narrative:
Confidential interviews indicated that the incident took place while C1 was sitting at the kitchen table during a group meeting and another incident occurred when C1 was sitting next to C2 at the movie theater. Confidential witnesses didn't provide any relevant information. Based on confidential interviews and information gathered during the investigation, the allegation that C1 was inappropriately touched by C2 due to lack of supervision may have occurred, however, is not supported or proven by the evidence gathered. Therefore, the allegation is determined to be unsubstantiated. An exit interview was conducted to appeal rights provided and a copy of this report was provided to Program Director Tracey Renwick.

Investigation Findings:
13On July 23, 2024, 11:50AM, Licensing Program Analyst (LPA) Carol Anderson met with Program Director Tracey Renwick to deliver the finding of the above allegation. During the investigation, LPA interviewed two of three clients, two of three staff. LPA reviewed client 1 (C1) and client 2 (C2). LPA attempted to interview additional clients. LPA was unsuccessful. LPA reviewed C1 and C2's Appraisal Needs and Services Plans as well as Special Incident Reports. October 2, 2023, the Department received a complaint alleging due to lack of supervision minor was physically assaulted by another minor while in care. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Dawn Segura LICENSING EVALUATOR NAME: Carol Anderson LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 08-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SAN DIEGO RO, METROPOLITAN DR. # San Diego, CA Facility Name: New Alternatives, INC. NO 1FACILITY NUMBER: VISIT DATE: 07/23/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Tracey Renwick, Program Director


raw_content:
Narrative:
It was reported that clients were able to use the staff shower however, clients were refusing to use the restroom due to the restroom being dirty. Confidential interviews revealed that sometime in late October to early November, a plastic panel was installed in the bathroom shower located near clients' rooms. Confidential interviews revealed that the need to install the plastic panel was due to water continuously falling out of the shower causing water damage to the wall and base board of the bathroom. Confidential interviews revealed that the panel was installed in phases and after completely being installed, clients were unable to use it for the sealant to completely dry. Confidential interviews revealed that a sign was added to the shower informing clients not to use it. Confidential interviews did not reveal an exact time of how long the note remained posted and how long the shower remained in out of use status. Confidential interviews revealed that clients were instructed to use the second full bathroom located in the facility which can be used by both clients and staff. Confidential interviews revealed that staff informed clients to utilize the alternative bathroom shower while the other remained inoperable. Confidential interviews revealed clients were not utilizing the alternative shower due to it being small and "dirty" however, other confidential interviews revealed that the shower was not dirty but rather old. During a walk-through inspection completed by LPA Saeteurn on November 14, 2024, LPA Saeteurn was able to confirm that the shower located in the bathroom near client rooms had a plastic panel added and was being used once again by clients. Additionally, an inspection of the alternative bathroom near the facility kitchen revealed the shower was smaller in size compared to the bathroom near client bedrooms, and it appeared worn with superficial cracks on the tile flooring. Confidential interviews revealed that clients are encouraged to clean after themselves, however, the facility has also hired staff who are responsible for the cleaning of the facility. Additionally, during the walk through performed by LPA Saeteurn on November 14, 2024, a staff member was seen cleaning the facility grounds. Based on interviews and observations, the allegation that facility staff did not ensure client's shower was clean and in good repair is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation occurred. Continued... An exit interview was conducted with Tracey Renwick, Facility Administrator. A copy of this report and appeal rights were provided and reviewed with Tracey Renwick, whose signature on this report confirms receipt of these documents.

Investigation Findings:
13On February 6, 2025, at 9: AM, Licensing Program Analyst (LPA) Abby Saeteurn made an unannounced visit to New Alternatives #1 and met with Tracey Renwick, Facility Administrator to deliver findings to the above stated allegation. LPA Saeteurn initiated a complaint inspection at the facility on November 14, 2024, at 02: PM and no immediate deficiencies were observed. During the investigation, LPA Saeteurn interviewed clients (C1-C3) staff (S1-S2), witnesses (W1 - W2), and reviewed pertinent facility records. In addition, LPA Saeteurn attempted to interview C4, however C4 declined to be interviewed. On November 12, 2024, Community Care Licensing received a complaint alleging that facility staff did not ensure client's shower was clean and in good repair. It was reported that on November 04, 2024, the client restroom in the facility had been out of order since November 01, 2024. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Dawn Segura LICENSING EVALUATOR NAME: Abby Saeteurn LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 08-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SAN DIEGO RO, METROPOLITAN DR. # San Diego, CA Facility Name: New Alternatives, INC. NO 1FACILITY NUMBER: VISIT DATE: 02/06/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Tracey Renwick, Facility Administrator


raw_content:
Narrative:
During the investigation, confidential interviews reveal the facility provides therapeutic serves to all resident on site in the form of individual and group therapy. Confidential interviews reveal that all residents of the facility are informed of the expectation of participating in such services upon intake, however, residents will sometimes decline to participate. Confidential interviews revealed that although clients have the option to refuse services, facility staff will encourage residents to participate. A confidential interview and review of records revealed C1 was a resident at the facility from December 11, 2024, through January 16, 2025. A confidential interview and a review of records revealed that during C1's stay at the facility, C1 participated in individual therapy sessions on December 13, 2024, January 7, 2025, and January 13, 2025, however, conflicting confidential interviews revealed C1 did not receive therapeutic services while at the facility. Additionally, a review of records revealed C1 missed one therapy session on December 20, 2024, due to S2 missing the contracted therapy. Based on conflicting confidential interviews and record review the allegation staff did not ensure a minor received regular therapy or counseling while in care is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation occurred. An exit interview was conducted with Program Director, Tracey Renwick. A copy of this report and appeal rights were provided and reviewed with Tracey Renwick, whose signature on this report confirms receipt of these documents.

Investigation Findings:
13On June 5, 2025, at 11: AM, Licensing Program Analyst (LPA) Abby Saeteurn, made an unannounced visit to New Alternatives #1 and met with Program Administrator, Tracey Renwick, to deliver findings to the above stated allegation. LPA Saeteurn initiated a complaint inspection at the facility on February 13, 2025, at 1: PM and no immediate deficiencies were observed. During the investigation, LPA Saeteurn interviewed Clients (C3 and C4), Staff (S1, S3, and S4), Authorized Representatives (AR1-AR2), and one witness (W1). Despite attempts, LPA Saeteurn was unable to complete interviews with Clients (C1 and C2) and Staff (S2). Attempts to reach C1 and S2 were unsuccessful, and C2 declined to be interviewed. On February 10, 2025, Community Care Licensing (CCL), received a complaint alleging that while C1 was placed at New Alternatives #1, C1 did not receive regular therapy or counseling while in placement. The complaint specified that C1 only received one initial assessment and one session after the completion. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Dawn Segura LICENSING EVALUATOR NAME: Abby Saeteurn LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 08-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SAN DIEGO RO, METROPOLITAN DR. # San Diego, CA Facility Name: New Alternatives, INC. NO 1FACILITY NUMBER: VISIT DATE: 06/05/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


summary: Facility Evaluation

raw_content:
Narrative:
On August 31, 2021 at 1:30 p.m., Licensing Program Analyst (LPA) Marisol Lopez conducted a collateral case management inspection and met with Program Director Tracey Renwick. The purpose of the case management inspection is to conduct a confidential interview with Client #1 (C1) regarding an alleged incident that occurred at a previous placement. LPA conducted a confidential interview with C1. An exit interview was conducted, a copy of this report was provided to Program Director Tracey Renwick.


summary: Facility Evaluation

raw_content:
Narrative:
On 10/20/2021 at 9: AM, Licensing Program Analyst (LPA) Gloria Meza-Gonzalez conducted unannounced inspection to the facility. The purpose of the inspection is to conducted an annual required inspection. LPA Meza-Gonzalez met with Program Director (PD) Tracey Renwick. The facility services children ages 12- 17 years old and non-minor dependents. LPA Meza-Gonzalez reviewed five client files (see confidential list, dated: 10/20/2021), ten staff files. The files appeared to be complete and in order. LPA Meza-Gonzalez conducted three client interviews and two staff interviews. Due to time constraints, the annual inspection is being extended for physical plant inspection, operations, disaster preparedness, emergency intervention, clients' medication logs, eight staff interviews and one client interview. Based on observations made during the inspection, no deficiencies observed during today's visit. An exit interview was conducted, a copy of this report and LIC811 was given to PD Renwick


summary: Facility Evaluation

raw_content:
Narrative:
On 10/25/2021 at 6: AM, Licensing Program Analyst (LPA) Gloria Meza-Gonzalez conducted unannounced inspection to the facility. The purpose of the inspection is to conducted an annual - continuation inspection. LPA Meza-Gonzalez met with Program Director (PD) Tracey Renwick. The facility services children ages 12- 17 years old and non-minor dependents. LPA Meza-Gonzalez conducted two confidential staff interview (see confidential list, dated: 10/25/2021). Due to time constraints, the annual inspection is being extended for physical plant inspection, operations, disaster preparedness, emergency intervention, clients' medication logs, six staff interviews and one client interview. Based on observations made during the inspection, no deficiencies observed during today's visit. An exit interview was conducted, a copy of this report and LIC811 was given to PD Renwick


summary: Facility Evaluation

raw_content:
Narrative:
On 11/2/2021 at 11: AM, Licensing Program Analyst (LPA) Gloria Meza-Gonzalez conducted an unannounced inspection. The purpose of the inspection is to conducted case management for annual continuation inspection. LPA Meza-Gonzalez met with Program Director (PD) Tracey Renwick and Assistant Program Director (APD) Lakeita Harvey. The facility services children from 12 - 17 years old and non-minor dependents. There are currently seven clients in care. The facility is located in residential neighborhood in a single-story house. LPA Meza-Gonzalez inspected the interior and exterior of the facility with APD Harvey. The home is a five-bedroom, two-bathroom home with a kitchen, living room, dining area, storage closet, office, laundry room, locked storage closet for chemicals and cleansers, hallway with built-in storage and make up room, and an attached two-car garage. The home is set up as follows: Bedroom #1 contains two twin beds; all required linen, is present and mattresses are in good condition. Bedroom #2 contains two twin beds; all required linen is present and mattresses in good condition. Bedroom #3 contains two twin beds; all required linen is present, and mattresses are in good condition. Bedroom #4 contains two twin beds; all required linen is present, and mattresses are in good condition. Bedroom #5 contains one twin bed; all required linen is present, and mattress is in good condition. The bedroom are arranged so that no more than two children share a bedroom. There is adequate closet and drawer space for children's belongings. All bedrooms have emergency access doors that open to the outside that are alarmed for resident's safety and security. The water temperature was measured to be 120 degrees Fahrenheit, which is in the required range of 105 degrees Fahrenheit and 120 degrees Fahrenheit. The two bathrooms were found to be free of dirt and grime and in good working order. In the hallway near the bedrooms, there is a linen closet where extra blankets, towels and pillows are kept. See LIC809C page The facility has smoke alarms in all bedrooms, the hallway, and the make-up room. The smoke alarm was tested and found to be operable. There are a carbon monoxide detectors located in the kitchen, which were also tested and found operable. The last disaster drill was held on 10/12/2021. The laundry room contains a washer and dryer and utility sink, as well as a locked cabinet that contains the First Aid Kit, which contained all required items, facility's Personal Protective Equipment (PPE) there is also a fire extinguisher. The make-up room contains a desks, a computer monitor, and mirrors. The dining room contains a table, with eight chairs. The living rooms contains three couches, a TV, games and toys. The kitchen had all required items, including utensils, plates glasses and cooking implements. Proper food storage was noted. LPA Meza-Gonzalez observed that there is a two-day supply of perishable foods and seven-day supply non-perishable foods for the current census. The menu is posted on the refrigerator. The kitchen has an alcove area which contains a second refrigerator used for overflow foods. Just outside the office is a small hall with built in cabinet that contains extra water and snacks. The staff office contains office supplies, office furniture, filing cabinets, child and staff files, and sharp knives. The medication is located in a locked cabinet in the locked staff office, along a locked medication refrigerator. The locked garage is used for storage and contains decorations, extra bedding, overflow storage for residents' personal items, suitcases, old office files art supplies and several locked cabinets that contain chemicals and cleansers. The outdoor space contains a grassy lawn both in the front and back yard. In the front yard there is a patio area that contains two outdoor chairs, a couch and an umbrella. There is also a canopy swing for residents' use. There are no guns or weapons as stated by the licensee at this time. There is no body of water in the facility. See LIC809C page The following required posted items were observed and accessible to children: Ombudsman and Foster Youth Bill of Rights, Grievance Procedures, Personal Rights, Visitation Policies, Neighbor complaint Policy, and house rules. LPA Meza-Gonzalez conducted three staff interviews and two client interviews (see confidential name list, LIC811, dated 11/2/2021). Due to time constraints, the annual inspection is being extended for to interview three staff. Based on observations made during the inspection, no deficiencies observed during today's visit. An exit interview was conducted; and this report was reviewed, and a copy was given to PD Renwick.


summary: Facility Evaluation

raw_content:
Narrative:
On 11/3/2021 at 4: PM, Licensing Program Analyst (LPA) Gloria Meza-Gonzalez conducted unannounced inspection to the facility. The purpose of the inspection is to conducted an annual - continuation inspection. LPA Meza-Gonzalez met with Assistant Program Director (APD) Lakeita Harvey . The facility services children ages 12- 17 years old and non-minor dependents. LPA Meza-Gonzalez conducted one confidential staff interview (see confidential list, dated: 111/3//2021). Due to time constraints, the annual inspection is being extended for two staff interviews Based on observations made during the inspection, no deficiencies observed during today's visit. An exit interview was conducted, a copy of this report and LIC811 was given to APD Harvey

met_with: Lakeita Harvey


summary: Facility Evaluation

raw_content:
Narrative:
On 11/4/2021 at 6: AM, Licensing Program Analyst (LPA) Gloria Meza-Gonzalez conducted unannounced inspection to the facility. The purpose of the inspection is to conducted an annual continuation. LPA Meza-Gonzalez met with Program Director (PD) Tracey Renwick . The facility services children ages 12- 17 years old and non-minor dependents. LPA Meza-Gonzalez interviewed two staff interviews. Based on observations made during the inspection, no deficiencies observed during today's visit. An exit interview was conducted, a copy of this report and LIC811 was given to PD Renwick