summary: Facility Evaluation

raw_content:
Narrative:
On 01/29/ Licensing Program Analyst (LPA) Chad Cabigon conducted this Prelicensing Inspection and was met by Progress Ranch Executive Director Alyssum Maguire, Director of Operations Matt Lemcke, and pending Administrator Kourtney Hamilton. A tour of the interior and exterior areas of the facility's physical plant was given and the following was observed: There are three bedrooms designated for clients, each of which are equipped with the appropriate furnishings: the beds had sufficient linens, coverings, and were all found to be in good working condition. There was also enough dresser space for clients' personal clothing/belongings. The kitchen refrigerator contained enough perishable food for at least three days at capacity; there was also enough dried goods for at least seven days at capacity. There is also a full freezer in the garage for overstock food items. Two faucets (at the two downstairs vanity sinks) delivered hot water above 120 degrees Fahrenheit (123 and 128 degrees, respectively). The area out of which medications are to be administered/stored is yet to be determined. There were two areas of the exterior fencing that needed repair. There are no bodies of water on grounds. There were no potentially hazardous items or areas on the premises that were left accessible. A copy of this report is being provided to Ms. Maguire.

met_with: Alyssum Maguire, Matt Lemcke, Kourtney Hamilton


state: CA

facility_name: PROGRESS RANCH WELCOME CENTER

summary: Facility Evaluation

raw_content:
Narrative:
On 02/16/ Licensing Program Analyst (LPA) Chad Cabigon conducted a case management inspection to follow up on an incident that occurred on 02/11/2024. LPA met with Executive Director Alyssum Maguire who was informed that the incident was concerning an escalated youth, County of Sacramento direct-care staff, and also involved responding law enforcement. No youth or direct-care staff were on site at the time of this inspection; LPA requested for Ms. Maguire to help identify the youth and staff involved--further investigation is required as of this time. A copy of this report is being provided to Ms. Maguire.

report_type: Facility Evaluation

visit_type: Case Management

met_with: Executive Director


summary: Facility Evaluation

raw_content:
Narrative:
On 02/16/ Licensing Program Analyst (LPA) Chad Cabigon conducted a follow-up walk-through inspection to confirm the corrections have been completed on physical plant items that were pointed out during the first pre-licensing visit on 01/29/2024. Bathroom fixtures (sink faucet, showers) provided hot water whose temperature readings were within normal regulatory requirements. The fence's minor fixes were observed to be completed. There was a securable cabinet designated for medications to be centrally stored. An upstairs window was also observed to be equipped with a securing device to help prevent unsafe egress. The facility had on hand sufficient perishable food for two days and dried goods for seven days for a capacity of six children; the children's bedrooms were found to have all the required linens, furnishings, and storage for clients personal belongings. No potentially hazardous areas or items were left accessible. Per Ms. Maguire only a handful more staff need to complete Ukeru training by the end of Sunday. The license for this TSCF will tentatively be issued on 02/19/2024. A copy of this report is being provided to Ms. Maguire

visit_type: Prelicensing

met_with: Alyssum Maguire, Matt Lemcke


summary: Facility Evaluation

raw_content:
Narrative:
On 09/11/ Licensing Program Analyst (LPA) Chad Cabigon conducted an unannounced Post Licensing inspection of this TSCF (Temporary Shelter Care Facility) and met with Ian Longue, Co-Administrator. A tour of the interior and exterior areas of the program's physical plant was facilitated as well as interviews with youth and Progress Ranch staff. No Building & Grounds violations were observed; a review of clients' records was initiated. More time is needed to complete the inspection. A copy of this report is being provided to the facility.

met_with: Ian Longue, Administrator


summary: Facility Evaluation

raw_content:
Narrative:
On October 3, Licensing Program Analyst (LPA) Sara Luman-Gonzalez arrived at the above facility for the purpose of conducting a case management. LPA met with Radiance Clinton, Administrator in Training (AT) and was granted entry into the home. LPA and AT discussed that the facility wishes to take youths under six (6) years old. LPA explained the regulations and asked that AT and the Facility Administrator should meet with their team and discuss what decision they wish to take with this new information. LPA recommended having the following items if they do go the under six route: Formula (options for the different needs or allergies)/ Rice Cereal/ Baby Food Bottles (different sizes)/ Bottle Wand or Bottle Cleaner Different nipples for the bottles Diapers (All sizes and recommend different brand in case of allergies) Changing Table & Changing Pads Wipes Bibs and Burp Rags Cribs (Interchangeable is recommended so it can change as needed for the size/age) Pack n Play Crib Mattress Linens and Blankets (3 pair minimum, for changes) Clothes (All size ranges and seasonally appropriate) Age Appropriate toys Towels/Washcloths Potty Chair Pacifier with guard shields High Chair with broad base legs, straps, and a washable seat) Car Seats and Baby Gates (Cont. on LIC 809C) During LPA's walk through of the facility LPA observed in the garage storage area the following items: Clothes in range from infants to teens for different seasons. Infant Bath Tubs Some Diaper Changing supplies (Aquaphor, A & D ointment, and lotion) Some bathing supplies (Baby Shampoo) Crib in the box Baby Gates LPA provided their business card so that AT can let LPA know if they are going to pursue the change in license. No deficiencies were cited at this time.


summary: Facility Evaluation

raw_content:
Narrative:
On 11/21/2024 at approximately 9:00am Licensing Program Analyst (LPA) Tatyana Shulz conducted an Informal Meeting with the above facility for the purposes of initiating a conversation about the new changes happening at the facility. Present during the meeting was LPA Tatyana Shulz and Sarina Buchannan, Licensing Program Manager (LPM) Rosa Rodriguez, Regional Manager (RM) Margo Castaneda, Clinical Supervisor Sydney Harkruiz and Executive Director Alyssum Maguire. Below is a summary of the topics that were discussed and the answers that were provided by the licensee: Follow up on the three staff members that were terminated. The three staff members were terminated as of 11/8/2024. Around that same time it was brought to the facilities attention that the previous assigned Administrator has family ties to one of the terminated staff members and has since resigned from their position as of 11/15/2024. An HR representative was also found to be related to several of the staff allowing for the hire of family members without the Executive Directors knowledge. Which caused the checks and balances of the hiring and internal complaint process to be ineffective. That HR representative has since been terminated from their position. Appointment of a new Administrator. LPA Shulz requested the facility provide the documentation needed in order to assign the prospective Administrator Ian Longue to the role. The facility has implemented four full-time lead staff. Three being a Lead I and one being a Lead II, with plans of making one Lead I a Lead II. With the Lead II position being able to provide audits for the Administrator and vice versa. Qualifications and duties that the role requires will be discussed in detail with Ian Longue, Alyssum Maguire and Sydney Harkruiz on 12/5/2024. Quarter Reports. LPA Shulz reiterated the dates that the Quarter Reports need to be submitted to Licensing and the critical details that need to be mentioned in those reports. Facility staff acknowledged the requirements and stated they would put those deadlines on their calendars for a swifter turn around time of said reports. LPA will send those due dates to the facility. Continue to LIC 809-C Staff hiring. When the three terminated staff were let go from their positions other staff members that were not directly involved in the incident have since decided to part ways with the facility. There is currently a new cohort of 6 staff members graduating on 11/22/2024 that are waiting for a certified trainer in CPI and Ukeru to conduct those training's before being allowed on the floor. Ian Longue is one of the staff members that is taking the training in order to become a CPI and Ukeru instructor. Facility population change (Children under 6). Progress Ranch is currently in the process of opening up another facility. In the new Plan of Operation for that home the population that they plan on serving will include children under 6. In order to keep siblings/families together, the facility plans on clearing the house any time a sibling set or parent and child dynamic is brought into the home. The current facility address for Progress Ranch will be relocating shortly due to the home owner selling the property. LPA will follow up on the relocation plans. The relocation has to be a new facility address. How will the facility operate moving forward? Moving forward the facility will begin to construct checks and balances in the scheduling by placing Lead II staff to cover front end and back end shifts allowing for a shift cross over which will keep all staff accountable. The Lead II will be available Sunday- Wednesday and Wednesday- Saturday for 7 day coverage instead of the previous 5 day coverage. They plan on implementing weekly training's every Wednesday. Yesterday on 11/20/2024, the facility had their first weekly training on boundaries, family relationships, and use of personal phones. If the staff cannot attend the training's for any reason that week, they will be recorded and staff will be made to watch them as early as possible. Upper management also plans on making more unannounced visits to the home which will allow for more face time with all staff. Lastly, staff plan on holding each other accountable for their actions and there will no longer be just one staff monitoring a client alone.

met_with: Alyssum Maguire- Executive Director


summary: Facility Evaluation

raw_content:
Narrative:
On November 25, 2024 at approximately 10: AM Licensing Program Analyst (LPA) Sarina Buchannan made an unannounced Case Management inspection at the above facility and met with, Kailah Bickle, who assisted LPA with the inspection. On November 21, CCL received 2 incident reports stating that there had been a medication error for 2 clients in care resulting in both clients missing their prescribed night time dose on November 18, 2024. LPA requested the following documentation: client roster, staff roster, staff training's, and staff schedule with contact information from the date of the incident. LPA toured the inside and outside of the facility. LPA conducted 2 interviews at the facility. This case management will remain open. Further investigation is need. Exit interview conducted and a copy of this report was provided to the Kailah Bickle, Case Manager.

met_with: Kailah Bickle, Case Manager


summary: Facility Evaluation

raw_content:
Narrative:
On November 25, 2024 at 10: AM Licensing Program Analyst (LPA) Sarina Buchannan arrived at the above Temporary Care Shelter. LPA was greeted by Kailah Bickle, Case Manager, who granted LPA entry. LPA conducted a tour of the Temporary Care Facility where LPA Buchannan observed the following deficiencies: Mold and mildew in the caulking of the downstairs client bathroom. The Temporary Care Shelter has been cited a Technical Violation..This case management will remain open, until a follow up inspection is conducted to ensure the facility is in full compliance. (see LIC 9102TV) Exit interview conducted and A copy of this report and appeal rights were provided to Kailah Bickle, Case Manager.


summary: Facility Evaluation

raw_content:
Narrative:
On 12/5/2024 at approximately 10:00am Licensing Program Analyst (LPA) Tatyana Shulz conducted an Informal Meeting with the above facility for the purposes of discussing administration duties, responsibilities and reporting requirements. Present during the meeting was LPA Tatyana Shulz and Sarina Buchannan, Clinical Supervisor Sydney Harkruiz, Prospective Administrator Ian Longue and Executive Director Alyssum Maguire. Below is a summary of the topics that were discussed and the answers that were provided by the licensee: New Staff and Training. Due to staff dismissal and turn over the facility has begun the process of training other supervisory staff in CPI and Ukeru. The facility has been given two weeks upon the trained supervisors return to complete recertification of all staff in Ukeru. Currently, the facility is conducting interviews for the Lead staff position which will work either the 6am-4pm, 2pm-midnight, or 11pm-9am shift ensuring that a facility manager will be on site during all hours. Administrator Qualifications and Duties. LPA Shulz discussed the Administrator qualifications and duties. Reviewing the specific job duties that are required for the position and the documentation still needed in order to appoint Ian Longue as the new administrator of this facility. LPA discussed creating a system that will allow CCL access to requested documentation if the Administrator can not be on site to provide them. It was agreed that the facility will create a separate shared folder for CCL that will house, training documents, work orders, plans of correction and incident reports which Lead staff will have access to. If CCL staff needs access to confidential personnel files, they will be able to contact HR, once a new HR representative has been appointed or Alyssum. Continue report on LIC 809-C Quarter Reports. LPA Shulz reiterated the dates that the Quarter Reports need to be submitted to Licensing and requested a new Quarter 3 report be drafted and submitted due to incorrect quarter information being placed on the report. Facility staff acknowledged the requirements and the need for an updated report. Staff placed those deadlines on their calendars for all upcoming report requests. Note: Quarterly Reports are due to CCL on the following dates March 31, June 30, September 30 and December 31. Exit interview conducted and a copy of this report was emailed to the licensee for signature.


summary: Facility Evaluation

raw_content:
Narrative:
On December 10, 2024 at 12: AM Licensing Program Analyst (LPA) Sarina Buchannan arrived at the above Temporary Care Shelter for the purpose of conducting a follow up case management inspection. LPA was greeted by Danaye Hall, House Lead 2, who granted LPA entry. LPA conducted a tour of the Temporary Care Facility where LPA Buchannan observed the following deficiencies: Mold and mildew in the caulking of the downstairs client bathroom. LPA Buchannan received pictures from the facility on 12/3/24 showing that the caulking in the bathroom had been repaired and all mold and mildew had been removed. On 12/10/ LPA Buchannan observed the caulking to be replaced and mold and mildew was no longer present. This case management that was initially open on November 25, 2024 is now closed. The facility is in full compliance. Exit interview conducted and A copy of this report and appeal rights were provided to Danaye Hall, House Lead 2.

met_with: Danaye Hall, House Lead 2


summary: Facility Evaluation

raw_content:
Narrative:
On December 26, 2024 at approximately 12: PM Licensing Program Analyst (LPA) Sarina Buchannan made an unannounced follow up Case Management inspection to the above facility and met with Danaye Hall, House Lead 2, who assisted LPA with the inspection. LPA Buchannan opened a case Management on November 25, 2024 regarding 2 incident reports received on November 21, 2024. The reports stated that there had been a medication error for 2 clients in care resulting in both clients missing their prescribed night time dose on November 18, 2024. The purpose of today's visit was to follow up with subsequent interviews. During todays visit LPA attempted 1 client interview but was informed that the client left the facility without permission on December 20, 2024 and has not returned since. LPA Buchannan was informed that client was exited from the program and will no longer remain at the facility. LPA also attempted 1 staff interview but also informed that both staff involved in the medication error no longer work at the facility. This case management will remain open. Further investigation is needed. Exit interview conducted and a copy of this report was emailed to Danaye Hall, House Lead 2.


summary: Facility Evaluation

raw_content:
Narrative:
On December 26, 2024 at 12: PM Licensing Program Analyst (LPA) Sarina Buchannan arrived at the above Temporary Care Shelter for the purpose of conducting a case management inspection. LPA was greeted by Danaye Hall, House Lead 2, who granted LPA entry. LPA conducted a tour of the Temporary Care Facility where LPA Buchannan observed the following deficiencies: The 2 clients bedrooms are missing the bedroom door LPA was informed that the bedroom door has been missing since at least December 16, 2024 and has yet to be replaced. LPA was unable to confirm if work orders had been placed due to staff not having access to the documents. This case management will remain open, until a follow up inspection is conducted to ensure the doors were replaced. (See LIC 9102TV) Exit interview conducted and A copy of this report were provided to Danaye Hall, House Lead 2.


summary: Facility Evaluation

raw_content:
Narrative:
On January 9, 2025 at approximately 1:15pm Licensing Program Analyst (LPA) Tatyana Shulz arrived at the above Temporary Care Shelter for the purpose of conducting a follow up case management inspection. LPA Shulz met with Executive Director, Alyssum Maguire who granted LPA access to the facility. On December 26, LPA Sarina Buchannan conducted a tour of the Temporary Care Facility where LPA Buchannan observed the following deficiencies: · The 2 client's bedrooms are missing the bedroom door LPA Buchannan was informed that the bedroom door has been missing since at least December 16, 2024 and has yet to be replaced. LPA was unable to confirm if work orders had been placed due to staff not having access to the documents. During today's inspection LPA Shulz observed the missing bedroom doors have been replaced and are in good repair. This Case Management that was initially opened on December 26, 2024 has now be closed. Exit interview conducted and a copy of this report will be provided to Executive Director, Alyssum Maguire.

met_with: Executive Director- Alyssum Maguire


summary: Facility Evaluation

raw_content:
Narrative:
On 2/18/2025 at 9: AM Licensing Program Analyst (LPA) Tatyana Shulz and Licensing Program Manager (LPM) Rosa Rodriguez made an announced visit with the purpose of conducting a closure inspection to the above facility. LPA and LPM met with Administrator, Ian Longue and Executive Director, Alyssum Maguire, and a walk through of the interior and exterior was completed. LPA and LPM observed the following: · No furniture in the home. · Beds were removed. · Closets were empty. · There were no signs of clients living at the facility. · All furniture was moved to the new location. · License was retrieved. This facility will be closed on their anniversary date of 2/20/2025. An exit interview was conducted with Executive Director, Alyssum Maguire and a copy of this report will be provided to the facility.


summary: Facility Evaluation

raw_content:
Narrative:
On January 9, 2025 at approximately 1:29pm Licensing Program Analyst (LPA) Tatyana Shulz arrived unannounced at the above Temporary Care Shelter for the purpose following up on a Case Management investigation. LPA Shulz met with Executive Director, Alyssum Maguire who granted LPA access to the facility. LPA Buchannan opened a case Management on November 25, 2024 regarding 2 incident reports received on November 21, 2024. The reports stated that there had been a medication error for 2 clients in care resulting in both clients having missed their prescribed nighttime dose on November 18, 2024. During the investigation LPA requested and obtained copies of Medication Logs from the facility for 3 clients in care. LPA observed that one client in care had missed their prescribed psychotropic medication 6 times in the month of November 2024 and 4 days of the missed medication had no staff initials, and no recorded reasons for why the client missed the medication. LPA observed this same client to have missed their prescribed non psychotropic medication 9 times in November 2024 with 3 missed doses initialed by staff with a reason. LPA was also informed during confidential interviews that staff administering the medication were not properly trained to be dispensing the medication and were also not informed that the clients were taking medications. LPA was unable to obtain proof from the facility that the staff have had proper training to dispense medication. Based on interviews conducted and evidence obtained the facility is being cited (See LIC 809D). Exit interview conducted and a copy of this report will be sent to Executive Director, Alyssum Maguire.


summary: Facility Evaluation

raw_content:
Narrative:
On January 9, 2024 at approximately 1:15pm Licensing Program Analyst (LPA) Tatyana Shulz arrived unannounced at the above Temporary Care Shelter for the purpose of conducting a Case Management inspection regarding reporting requirement errors. LPA was greeted by Executive Director, Alyssum Maguire who granted LPA access. Based on Incident Reports received during the months of November and December 2024. LPA Shulz received Incident Reports from the facility, 23 of which did not have a 24 hour report submitted to CCL. The facility has since agreed to conduct further incident report training in order to make staff aware of the reporting requirement and has agreed to participate in the Technical Support Program (TSP) as well. This case management will remain open, until proof of correction has been submitted to the LPA to ensure the facility is in full compliance. An exit interview conducted and a copy of this report will be sent to Executive Director, Alyssum Maguire. The facility has been cited for Reporting Requirements 84061 (i)(1) (See 809-D for plan of corrections).


summary: Facility Evaluation

raw_content:
Narrative:
On January 29, 2025 at approximately 12:24pm Licensing Program Analyst (LPA) Tatyana Shulz arrived unannounced at the above Temporary Care Shelter for the purpose of conducting a Case Management inspection regarding reporting requirement errors. LPA was greeted by Marisa Johnson, Lead II who granted LPA access. Based on Incident Reports received during the month of January 2025. LPA Shulz received Incident Reports from the facility, 37 of which mentioned Law Enforcement being contacted with no subsequent LIC 624-LE form or alternative documentation containing all the information required in LIC 624-LE report submitted to CCL. The facility has since agreed to conduct further incident report training in order to make staff aware of the reporting requirement and has agreed to participate in the Technical Support Program (TSP) as well. This case management will remain open, until proof of correction has been submitted to the LPA to ensure the facility is in full compliance. An exit interview conducted and a copy of this report will be sent to Executive Director, Alyssum Maguire and Administrator, Ian Longue. The facility has been cited for Reporting Requirements 84661 (e) (See 809-D for plan of corrections).

met_with: Ian Longue- Administrator


facility_name: PROGRESS RANCH WELCOME CENTER II

summary: Complaint Investigation - Unsubstantiated

raw_content:
Narrative:
Based on evidence gathered and confidential interviews conducted during the investigation, the allegations above cannot be substantiated. Statements obtained during confidential interviews were inconsistent and could not clearly establish whether the facility staff did or did not prevent bullying among clients in care. 7 out of 10 confidential interviews stated that staff did prevent clients from being bullied. LPA was informed that one client was involved in multiple verbal altercations, however, this client was also frequently instigating conflict with peers. LPA was unable to determine that any one client was being targeted more than others. Also, interviews stated that staff did attempt to prevent bullying by giving the client their own personal room, maintaining physical distance between clients during high-risk situations, and to use verbal de-escalation techniques. 7 out of 10 confidential interviews also stated that staff did not handle clients in a rough manner. Witness statements obtained during interviews indicated that during an altercation between two clients, a staff member struck a client with their elbow while attempting to manage the situation. Statements also described the incident as accidental with no evidence suggestions intentional harm. Although the allegations may have happened or may be valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview conducted, copy of this report and the Appeal Rights were discussed and provided to the licensee.

Investigation Findings:
13On May 15, 2025 at 3: PM Licensing Program Analyst (LPA) Sarina Buchannan made an unannounced visit to deliver findings to the above Temporary Shelter Care Facility (TSCF) and met with Imani Richardson, Lead Staff. LPA conducted a walkthrough of the interior and exterior of the facility. Prior to the meeting LPA Sarina Buchannan conducted the 10-day inspection of the TSCF on 02/28/2025. LPA Buchannan requested the following documents: Client Roster (LIC 9020), Staff Roster (LIC 500), Staff Schedule for Month of February, Staff Contact Information, Client Face Sheets, Needs and Services Plans, County Intake Form with Compatibility information, Staff Training, and Disciplinary log for staff in question. Between 02/28/2025 and 05/15/2025, LPA Buchannan attempted 1 confidential interview and conducted 8 interviews, while LPA Tatyana Shulz conducted 2 confidential interviews. (report continued on LIC 9099C) UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Rosa Rodriguez LICENSING EVALUATOR NAME: Sarina Buchannan LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 23-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SACRAMENTO CRP RO, GOETHE ROAD, SUITE FACILITY NAME: PROGRESS RANCH WELCOME CENTER IIFACILITY NUMBER: VISIT DATE: 05/15/2025

report_type: Complaint Investigation

met_with: Imani Richardson, Lead Staff

complaint_status: unsubstantiated


summary: Complaint Investigation - Unsubstantiated - 3 allegations

raw_content:
Narrative:
Seven out of the eight interviews conducted confirmed the allegations staff engaged in a physical and verbal altercation with minor and staff did not allow minor to leave bedroom did not occur. During the investigation LPA Turner was informed during the day of the incident the client in care was repeatedly turning the stove on and off while staff were in the kitchen baking cookies. Staff appropriately intervened by advising the minor not to touch the oven to prevent potential burns or other injuries. At no point did staff use physical force or act inappropriately in response to the clients behavior. Staff stated that the client was attempting to provoke a confrontation with staff members and was verbally trying to escalate the incident. Staff advised that the client exit the kitchen. The client informed LPA Turner that they chose to go to their room and that staff did not force them to go or to stay in their room. During the interviews conducted LPA Turner was notified by other clients in care that they have had no physical or verbal altercations with the staff and that the staff remain professional. Staff and clients stated that this client tends to make false allegations often and attempts to engage in physical and verbal altercations with staff and clients in care. Lastly, the client recanted their statement that staff members kept them in their room. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview conducted, a copy of this report and the Appeal Rights were discussed and provided to the licensee.

Investigation Findings:
13On May 30, 2025 at approximately 11: AM, Licensing Program Analyst (LPA) Zaria Turner made an unannounced visit to deliver findings to the above facility and met with House Supervisor, Mariza Romero. Prior to the meeting LPA Turner initiated the complaint investigation on March 11, 2025. No deficiencies were cited during that inspection. LPA Turner requested the following documents: Staff and Client Roster, Staff Schedule, Staff Contact Information, Client Face Sheets, Safety Plans, SIRs, Disciplinary Logs, and Staff Training. LPA Turner and LPA Buchannan conducted eight interviews between March 11, 2025 and May 6, 2025. Based on evidence obtained and confidential interviews conducted during the investigation process the above allegations cannot be substantiated because there were inconsistent statements throughout the investigation process. Report continued on LIC 9099-C UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Rosa Rodriguez LICENSING EVALUATOR NAME: Zaria Turner LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 23-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SACRAMENTO CRP RO, GOETHE ROAD, SUITE FACILITY NAME: PROGRESS RANCH WELCOME CENTER IIFACILITY NUMBER: VISIT DATE: 05/30/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion:
- Unsubstantiated Estimated Days of Completion:
- Unsubstantiated Estimated Days of Completion: 90

met_with: Mariza Romero, House Supervisor


raw_content:
Narrative:
Six out of seven interviews conducted confirmed the allegation staff do not prevent minor(s) from harming other minor while in care was false. During the investigation LPA Turner was informed that staff members took immediate steps to de escalate the situation between all the clients in care. The client in care was being argumentative and confrontational towards staff members causing the other clients in care to engage in a verbal dispute. Staff are aware of the tension between the clients in care and tried to prevent them from engaging in verbal and physical altercations. Staff members positioned themselves between the clients. Staff members sustained some injuries while trying to block and restrain clients in care. Lastly, during interviews LPA Turner was notified that the clients in care struggle to get along with each other and that staff take preventative measures to separate them during outings and provide them their own space so that they stay away from engaging in any altercations with each other. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview conducted, a copy of this report and the Appeal Rights were discussed and provided to the licensee.

Investigation Findings:
13On May 30, 2025 at approximately 11: AM, Licensing Program Analyst (LPA) Zaria Turner made an unannounced visit to deliver findings to the above facility and met with House Supervisor, Mariza Romero. Prior to the meeting LPA Turner initiated the complaint investigation on March 11, 2025. No deficiencies were cited during that inspection. LPA Turner requested the following documents: Staff and Client Roster, Staff Schedule, Staff Contact Information, Client Face Sheets, Safety Plans, SIRs, Disciplinary Logs, and Staff Training. LPA Turner and LPA Buchannan conducted seven interviews between March 11, 2025 and April 17, 2025. Based on evidence obtained and confidential interviews conducted during the investigation process the above allegation cannot be substantiated because there were inconsistent statements throughout the investigation process. Report continued on LIC 9099-C UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Rosa Rodriguez LICENSING EVALUATOR NAME: Zaria Turner LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 23-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SACRAMENTO CRP RO, GOETHE ROAD, SUITE FACILITY NAME: PROGRESS RANCH WELCOME CENTER IIFACILITY NUMBER: VISIT DATE: 05/30/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion:
- Unsubstantiated Estimated Days of Completion:
- Unsubstantiated Estimated Days of Completion: 90


summary: Complaint Investigation - Substantiated - 1 allegation

raw_content:
Narrative:
Documentation obtained shows that on 01/17/ Community Care Licensing (CCL) was informed that there were 8 staff members who were not background cleared who were providing care and supervision to clients in care, also the facility confirmed on 01/17/2025 that they would follow up to obtain clearances. However, on 03/06/ Community Care Licensing (CCL) reached out to the facility to inform them that a Guardian review found that there were staff who were still not cleared and associated to the facility but were providing care and supervision to clients in care. It was confirmed by CCL staff that there were 16 staff who did not have eligible clearances, and the provider was aware that 5 of those staff did not have clearances from the previous communication with CCL on 01/17/2025. LPA confirmed from a Guardian review that Staff 1 (S1) was on the schedule starting 01/13/2025 until 02/19/2025 but did not have an eligible clearance until 03/24/2025. Although LPA was informed that S1 was removed from the schedule and not allowed to work the floor on 02/19/2025, LPA Tatyana Shulz encountered S1 at the facility during their visit on 02/28/2025 despite not being on the schedule for that day. Therefore, it was confirmed S1 was providing care and supervision without a background clearance. In addition, Staff 2 (S2) was not background cleared until 04/03/2025 and the staff schedule shows that S2 started working with clients weekly starting from 02/19/2025 until 04/19/2025. Also, LPA Tatyana Shulz interviewed S2 on 02/28/2025 while at their visit prior to them having an eligible clearance. Staff 3 (S3) did not have an eligible background clearance until 03/26/2025 but the schedule shows S3 started working on 01/27/2025 through 04/19/2025. Staff 4, (S4) was not cleared until 03/26/2025 and was on the schedule from 01/13/2025 through 04/14/2025. Lastly, Staff 5 (S5) was put on the schedule on 01/30/2025 through 04/12/2025 and as of 06/26/2025, S5 does not have an eligible clearance. Based on LPAs interviews which were conducted and record review, the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED, and a Civil Penalty has been assessed for $ 500 per staff which is a total of $ 2,500. Exit interview conducted, copy of this report, civil penalty, and the Appeal Rights were discussed and provided to the licensee during today's inspection.

Investigation Findings:
13On June 26, 2025 at 12: PM Licensing Program Analyst (LPA) Sarina Buchannan made an unannounced visit to deliver findings to the above Temporary Shelter Care Facility (TSCF) and met with Alyssum Maguire. LPA conducted a walkthrough of the interior and exterior of the facility and no deficiencies were noted. Prior to the meeting LPA Sarina Buchannan conducted the 10-day inspection of the TSCF on 04/17/2025. LPA Buchannan requested the following documents: Client Roster (LIC 9020), Staff Roster (LIC 500), Staff schedule for the January 2025 to April 2025, Staff contact information, and most recent board meeting minutes. LPA Buchannan conducted 13 confidential interviews and attempted 1 interview between 04/15/2024-06/24/2025. Based on evidence obtained and confidential interviews conducted during the investigation process the above allegation is substantiated. (report continued on LIC 9099C) SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Rosa Rodriguez LICENSING EVALUATOR NAME: Sarina Buchannan LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 23-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SACRAMENTO CRP RO, GOETHE ROAD, SUITE FACILITY NAME: PROGRESS RANCH WELCOME CENTER IIFACILITY NUMBER: VISIT DATE: 06/26/2025

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion:

met_with: Alyssum Maguire, Executive Director

complaint_status: SUBSTANTIATED


summary: Complaint Investigation - Unsubstantiated - 1 allegation

raw_content:
Narrative:
Statements obtained during confidential interviews were inconsistent and could not clearly establish whether the facility staff did or did not use inappropriate language in front of clients. 6 out of 9 confidential interviews stated that staff do not use inappropriate language in front of clients in care. LPA was unable to determine that staff were purposefully using inappropriate language while clients were present. It was discovered that on very few occasions some staff and clients had overheard staff using profanity, but it had not been done purposefully and the staff apologized to the clients for the language. 8 out of 9 confidential interviews also stated that staff do not speak in an inappropriate manner to clients in care. Although staff had been heard by multiple people to have used profanity while clients where present LPA was unable to prove that it was directed at clients. Lastly, the staff in question does not have any disciplinary record during the length of their employment. Although the allegations may have happened or may be valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview conducted, copy of this report and the Appeal Rights were discussed and provided to the Meghan Reedy, Clinical Supervisor.

Investigation Findings:
13On June 26, 2025 at 12: PM Licensing Program Analyst (LPA) Sarina Buchannan made an unannounced visit to deliver findings to the above Temporary Shelter Care Facility (TSCF) and met with Meghan Reedy, Clinical Supervisor. LPA conducted a walkthrough of the interior and exterior of the facility. Prior to the meeting LPA Sarina Buchannan conducted the 10-day inspection of the TSCF on 05/01/2025. LPA Buchannan requested the following documents: Client Roster (LIC 9020), Staff Roster (LIC 500), Staff Schedule for Month of April, and Staff Contact Information. LPA Buchannan conducted 8 confidential interviews between 04/23/2025 - 06/23/2025. Based on evidence gathered and confidential interviews conducted during the investigation, the allegations above cannot be substantiated. (report continued on LIC 9099C) UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Rosa Rodriguez LICENSING EVALUATOR NAME: Sarina Buchannan LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 23-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SACRAMENTO CRP RO, GOETHE ROAD, SUITE FACILITY NAME: PROGRESS RANCH WELCOME CENTER IIFACILITY NUMBER: VISIT DATE: 06/26/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Meghan Reedy, Clinical Supervisor


raw_content:
Narrative:
Statements obtained during confidential interviews were inconsistent and could not establish if staff engaged in a physical altercation with clients in care. 7 out of 9 confidential interviews stated that staff did not engage in physical altercation with clients in care. LPA was able to confirm that an incident took place in which a client and two staff members engaged in a confrontation, but LPA could not confirm that the incident became physical. LPA also confirmed that 3 out of 4 clients placed have never witnessed or been involved in any physical altercations with staff during their time in the placement. One of the staff members who witnessed the incident stated that one staff had placed their hand over the client's hand to prevent the client from shutting the other staff member inside the closet. LPA was unable to obtain any witnesses that could confirm that the incident escalated to a physical altercation. Also, the staff in question does not have any disciplinary record during the length of their employment. Although the allegation may have happened or may be valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview conducted, copy of this report and the Appeal Rights were discussed and provided to the Meghan Reedy, Clinical Supervisor.

Investigation Findings:
13On June 26, 2025 at 12: PM Licensing Program Analyst (LPA) Sarina Buchannan made an unannounced visit to deliver findings to the above Temporary Shelter Care Facility (TSCF) and met with Meghan Reedy, Clinical Supervisor. LPA conducted a walkthrough of the interior and exterior of the facility. Prior to the meeting LPA Sarina Buchannan conducted the 10-day inspection of the TSCF on 05/01/2025. LPA Buchannan requested the following documents: Client Roster (LIC 9020), Staff Roster (LIC 500), Staff Schedule for Month of April, and Staff Contact Information. LPA Buchannan conducted 9 confidential interviews between 04/25/2025 - 06/23/2025. Based on evidence gathered and confidential interviews conducted during the investigation, the allegation above cannot be substantiated. (report continued on LIC 9099C) UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Rosa Rodriguez LICENSING EVALUATOR NAME: Sarina Buchannan LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 23-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SACRAMENTO CRP RO, GOETHE ROAD, SUITE FACILITY NAME: PROGRESS RANCH WELCOME CENTER IIFACILITY NUMBER: VISIT DATE: 06/26/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Based on evidence gathered and confidential interviews conducted during the investigation, the allegations above cannot be substantiated because there were inconsistent statements during the interview process and could not establish that staff do not provide a safe environment for minors in care. 6 out of 8 confidential interviews also stated that staff do provide a safe environment. In addition, it was confirmed by the client that they felt safe during their time in placement. 6 out of 8 confidential interviews stated that staff at the facility do report incidents to the appropriate parties in a timely manner. LPA confirmed that an incident took place in which a client wrote a letter which contained reportable information. However, LPA was unable to establish that the staff who obtained the letter had knowledge of its contents prior to giving it to the facility administrator. Also, LPA was able to confirm the letter was given to the County Social Worker, but it could not be determined whether there was a significant delay from when staff obtained the letter to when it was reported. Lastly, the client stated it was known information and had already been reported to appropriate parties in the past. Although the allegations may have happened or may be valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview conducted, a copy of this report and the Appeal Rights were discussed and provided to the licensee.

Investigation Findings:
13On July 29, 2025 at 3:00pm Licensing Program Analyst (LPA) Tatyana Shulz made a visit to the Progress Ranch Headquarters and met with Ian Longue, Former Administrator. LPA delivered findings at the alternate location due to the facility being closed. Prior to the meeting LPA Sarina Buchannan conducted the 10-day inspection of the TSCF on 05/01/2025. LPA Buchannan requested the following documents: Client Roster (LIC 9020), Staff Roster (LIC 500), Staff Schedule, Staff Contact Information, and any case notes related to the incident. LPA Buchannan conducted 8 confidential interviews between 04/29/2025 and 07/23/2025. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Rosa Rodriguez LICENSING EVALUATOR NAME: Tatyana Shulz LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 23-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SACRAMENTO CRP RO, GOETHE ROAD, SUITE FACILITY NAME: PROGRESS RANCH WELCOME CENTER IIFACILITY NUMBER: VISIT DATE: 07/29/2025

met_with: Ian Longue- Former Administrator


raw_content:
Narrative:
Based on evidence gathered and confidential interviews conducted during the investigation, the above allegation cannot be substantiated. Statements obtained during confidential interviews were inconsistent and could not clearly establish whether staff did or did not push a minor in care. 8 out of 10 confidential interviews stated that staff did not push a minor in care. LPA was informed that an incident occurred on May 19, 2025, where a staff member was unable to leave a room due to a client blocking the doorway. It was also reported that to exit the room the staff member squeezed underneath the client's arm causing them to bump into the client. LPA was unable to determine if the bump was or was not accidental. In addition, 2 out of 3 individuals who witnessed the incident said the staff did not push or use their hands. Lastly, LPA was unable to obtain any physical evidence, and the facility has no disciplinary concerns for the staff involved. Although the allegation may have happened or may be valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview conducted, copy of this report and the Appeal Rights were discussed and provided to the licensee.

Investigation Findings:
13On August 18, 2025 at 01:00PM Licensing Program Analyst (LPA) Sarina Buchannan made a visit to the Progress Ranch Headquarters and met with Ian Longue, Former Administrator. LPA delivered findings at the alternate location due to the facility being closed. Prior to the meeting LPA Sarina Buchannan conducted the 10-day inspection of the TSCF on 05/23/2025. LPA Buchannan requested the following documents: Client Roster (LIC 9020), Staff Roster (LIC 500), staff contact information, staff schedule (May), and end of shift report (5/19/2025). LPA Buchannan attempted 1 confidential interview and conducted 10 interviews between 05/23/2025 and 06/26/2025. (report continued on LIC 9099C) UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Connie Goldie LICENSING EVALUATOR NAME: Sarina Buchannan LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 23-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SACRAMENTO CRP RO, GOETHE ROAD, SUITE FACILITY NAME: PROGRESS RANCH WELCOME CENTER IIFACILITY NUMBER: VISIT DATE: 08/18/2025

met_with: Ian Longue, Facility Administrator


raw_content:
Narrative:
Based on evidence gathered and confidential interviews conducted during the investigation, the above allegation cannot be substantiated. Statements obtained during confidential interviews were inconsistent and could not clearly establish whether staff were or were not ensuring a client was being supplied with necessary glasses. 6 out of 9 confidential interviews stated that staff did supply client with necessary glasses. It was confirmed that on March 6, 2025, an incident took place between two clients at the facility which caused one of their glasses to break. LPA was informed that the facility and the county have been trying to determine who is responsible for the payment to replace them. Due to conflicting statements, LPA was unable to determine who was responsible, however, LPA was able to confirm that the client has had at least one pair of glasses since the incident. Lastly, LPA was unable to determine a resolution to the incident due to the facility closing on July 8, 2025. Although the allegation may have happened or may be valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview conducted, copy of this report and the Appeal Rights were discussed and provided to the licensee.

Investigation Findings:
13On August 18, 2025 at 01:00PM Licensing Program Analyst (LPA) Sarina Buchannan made a visit to the Progress Ranch Headquarters and met with Ian Longue, Former Administrator. LPA delivered findings at the alternate location due to the facility being closed. Prior to the meeting LPA Sarina Buchannan conducted the 10-day inspection of the TSCF on 05/23/2025. LPA Buchannan requested the following documents: Client Roster (LIC 9020), Staff Roster (LIC 500), staff contact information, staff schedule (May) and client inventory sheet. LPA Buchannan attempted 1 confidential interview and conducted 9 interviews between 05/23/2025 and 06/26/2025. (report continued on LIC 9099C) UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Connie Goldie LICENSING EVALUATOR NAME: Sarina Buchannan LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 23-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SACRAMENTO CRP RO, GOETHE ROAD, SUITE FACILITY NAME: PROGRESS RANCH WELCOME CENTER IIFACILITY NUMBER: VISIT DATE: 08/18/2025


raw_content:
Narrative:
Based on evidence gathered and confidential interviews conducted during the investigation, the above allegations cannot be substantiated. Statements obtained during confidential interviews were inconsistent and could not clearly establish whether the facility is withholding a minor's personal funds. 8 out of 10 confidential interviews stated that staff are not withholding minors' funds and that staff are not threatening or intimidating clients. It was confirmed that there was an incident in which a staff member informed a client that they would not dispense their funds from the staff office due to the confidentiality of the other client files. It was also confirmed that during this incident the staff made a statement that if they did not leave the office, they would request assistance from additional staff. However, LPA was unable to confirm the date the incident took place or that the statement was made to threaten or intimidate the client. Also, the client signed their cash resource log showing they have been able to withdraw funds on two separate occasions, March 21, 2025, and May 25, 2025. Although the allegations may have happened or may be valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview conducted, copy of this report and the Appeal Rights were discussed and provided to the licensee.

Investigation Findings:
13On August 18, 2025 at 01: PM Licensing Program Analyst (LPA) Sarina Buchannan made a visit to the Progress Ranch Headquarters and met with Ian Longue, Former Administrator. LPA delivered findings at the alternate location due to the facility being closed. Prior to the meeting LPA Sarina Buchannan conducted the 10-day inspection of the TSCF on 05/23/2025. LPA Buchannan requested the following documents: Client Roster (LIC 9020), Staff Roster (LIC 500), staff contact information, and staff schedule (May). LPA Buchannan attempted 1 confidential interview and conducted 10 interviews between 05/23/2025 and 06/26/2025. (report continued on LIC 9099C) UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Connie Goldie LICENSING EVALUATOR NAME: Sarina Buchannan LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 23-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SACRAMENTO CRP RO, GOETHE ROAD, SUITE FACILITY NAME: PROGRESS RANCH WELCOME CENTER IIFACILITY NUMBER: VISIT DATE: 08/18/2025


raw_content:
Narrative:
Although one client detailed the improper behavior referenced in this complaint report, no other interviewed youth corroborated instances of facility staff "yelling" at any of the youth clients or, for that matter, that there had ever been other forms of verbal communication by staff that could be taken as disrespectful. Interviewed youth did not report any incidents where staff talked about clients in a disparaging way. On food service, interviewed youth stated that the menu was followed but that alternatives were available for clients. Based on LPA's interviews, the preponderance of evidence standard has not been met; therefore, the allegation is found to be UNSUBSTANTIATED-although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No Interim Licensing Standards or Title Regulations were cited. Exit interview conducted and a copy of this report, along with the Appeal Rights, is being provided to the facility.

Investigation Findings:
13On 08/27/2025 at around 1: PM Licensing Program Analyst (LPA) Chad Cabigon conducted a field visit in Progress Ranch's administrative office at Rosin Ct., Sacramento to deliver the findings of, and close, this complaint investigation. LPA met with Ian Longue, Data Manager/Administrator and the following report was discussed: LPA investigated an allegation that Staff did not treat minor in care with dignity and respect. The investigation was initiated on 06/23/2025 onsite at the facility in question, during which time a tour of the interior and exterior areas of the Program's physical plant was given. Interviews were conducted with staff and youth; additional interview attempts were done. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Connie Goldie LICENSING EVALUATOR NAME: Chad Cabigon LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 23-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SACRAMENTO CRP RO, GOETHE ROAD, SUITE FACILITY NAME: PROGRESS RANCH WELCOME CENTER IIFACILITY NUMBER: VISIT DATE: 08/27/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Ian Longue


summary: Facility Evaluation - 1 deficiency

raw_content:
Narrative:
Licensing Program Analyst (LPA) Tamara Hill called the office meeting for Progress Ranch Welcome Center II to conduct a Component II Face-to-Face meeting between Community Care Licensing (Department) and the applicant to discuss the application and necessary corrections for the progression of the application. In attendance for this office conference are Jodean Hall, Licensing Program Manager, Alicia Berstein, Staff Services Manager I, Chadwyck Moore, System of Care Analyst, Ali Neira, Program Planner CPS, Alyssum Maguire, Executive Director, Kourtney Hamilton, Regional Residential Manager, Lisa Henry, Executive Assistant, Sydney Harkruiz, LCSW Clinical Supervisor, Sarah Mascardo, Mental Health Rehabilitation Specialist. LPA Hill addressed the following as part of the review of the application: LPA Hill started the conversation discussing with the facility about the accepting of children under the age of six into this six bed facility. LPA Hill advised the agency that per 84268. Intake Procedures for the Title 22, Division 6, Chapter 5, Subchapter 2. Care for Children Under the Age of Six Years, the following is stated: "A group home that cares for children under the age of six years shall not accept older children in the same family-like setting, unless the needs and services plan of a younger sibling recommends the presence of that older sibling." The facility shall work on updating and providing additional information for this population. LPA Hill also addressed the mention of the facility accepting minor parents into this facility. The Department is concerned that the program statement does not provide enough information about how the agency will provide appropriate supervision of the minor parent and their child and what services they would provide to the minor parent while at the facility. Training for the minor parent on bathing, dressing, diapering, feeding, care and supervision, etc. LPA Hill also addressed the agency's plan to accept youth that may have involvement with probation with the under six population, parenting minor population and/or youth that may have been initially removed from parent or guardian. The program statement and plan of operation needs to include how the facility plans to keep youth separated and safe while at the facility given the mixing of these populations. The program statement is not clear on how the facility will monitor these populations, if approved to have both at the same time, to ensure safety of all youth in care. LPA Hill also addressed the Neighborhood Complaint Policy to ensure that it articulates a name of an individual and phone number to be reached outside of the facility. Discussed were the following: * Staying consistent with the age of the population of the youth to be served. * Assessments and Safety Planning * Mental Health Program Approval and direct services being provided to youth in care. * House Rules and how the facility will ensure that the facility * Room disgnation for under six and crib locations. Facility corrections are to be received by the LPA Hill by December 5, 2024. LPA Hill shall also schedule the agency for the Component III. PreLicensing visit shall be scheduled for December 5, 2024 in person. End of document.

Deficiencies:
84268.1: "A group home that cares for children under the age of six years shall not accept older children in the same family-like setting, unless the needs and services plan of a younger sibling recommends the presence of that older sibling."


summary: Facility Evaluation

raw_content:
Narrative:
Licensing Program Analyst (LPA) Tamara Hill made an announced prelicensing inspection on 1/15/25 at 10:00 am and met with Alyssum Maguire, Executive Director. LPA Hill toured the facility inside and out and observed the following: Three dual occupancy bedrooms with appropriate bedding, supplies and storage. Three restrooms are available to youth, one does not have shower but the other two do and are available for youth to use. LPA Hill observed that the water temperature in the restrooms measured between 105 degrees Fahrenheit and 110 degrees Fahrenheit. The kitchen is fully stocked with supplies for youth in care. LPA observed the oven, stove top, fridge and freezer were working during the inspection. There are some nonperishable foods available during inspection but no nonperishable supplies were present or necessary. LPA Hill observed that there are supplies for children under six, including cribs, play pens, car seats, clothing for all ages, high chairs, diapers, and other supplies as necessary in the garage. LPA Hill observed that the smoke detectors were all functioning and there is a carbon monoxide detector that is functioning in the hallway. LPA observed a fire extinguisher is also present, last serviced 1/13/25. LPA Hill observed that the yard of the facility is accessible and safe for youth in care. LPA Hill observed that there are fruit bearing trees in the back yard and that the yard was safe for use. LPA did advise that the agency paint the top of the stump in the yard to ensure that no youth fall or trip while in that area. LPA Hill observed that the locked cabinet for cleaning supplies is in the laundry area and that there is adequate storage for washing supplies. LPA Hill observed the common area of the living room had activity supplies for youth and the living room has several activities, including television, playing video games, and other activities as necessary. LPA Hill observed the facility is ready for licensure but advised the program statement is still under review. Until the Program Statement is complete and approved, the facility cannot be issued a license. Exit interview was conducted and document was provided.


summary: Facility Evaluation

raw_content:
Narrative:
On April 11, 2025 at 9: AM Licensing Program Analyst (LPA) Sarina Buchannan arrived at the above Temporary Shelter Care Facility and was greeted by Patrick Kent, Administrator (training), who granted LPA access. LPA conducted a tour of the inside and outside of the facility where LPA observed the following deficiency. A large crack on the clients bedroom window exposing sharp glass edges. LPA observed the staff place tape over the crack ensuring glass is no longer exposed to clients. The facility provided proof that a work order was submitted on 4/11/2025 and the window is expected to be repaired by 4/18/2025. Facility will send proof of completed repairs to LPA once completed. This case management will remain open, until facility provides proof of completed repairs. (See LIC 9102TV) Exit interview conducted and A copy of this report were provided to Patrick Kent, Administrator (training).

met_with: Patrick Kent, Administrator (training)


summary: Facility Evaluation

raw_content:
Narrative:
On April 17, 2025 at 2: PM Licensing Program Analyst (LPA) Sarina Buchannan arrived at the above Temporary Shelter Care Facility and was greeted by Ian Longue, Facility Administrator, who granted LPA access. LPA conducted a tour of the inside and outside of the facility. On April 11, 2025, LPA Buchannan conducted an inspection of the facility and observed the following deficiencies: A large crack on the clients bedroom window exposing sharp glass edges. On April 17, LPA Buchannan arrived at the facility to conduct a follow up inspection to ensure the above deficiencies were corrected. LPA observed the following: A large crack on the clients bedroom window exposing sharp glass edges had been repaired and was no longer exposed to clients. The outlets in the clients bedrooms was not working and a large extension cord was being run from the clients bathroom in order to provide an outlet. LPA Buchannan observed the facility remove the cord and install lighting which is battery operated until the outlets are repaired.The facility placed work orders on 4/16/2025 and are repairs expected to be completed tomorrow 4/17/2025. LPA will follow up with an inspection at a later date to confirm repair. Exit interview conducted and A copy of this report was provided to Ian Longue, Facility Administrator.


summary: Facility Evaluation

raw_content:
Narrative:
On May 5, 2025 at 11: AM Licensing Program Analyst (LPA) Sarina Buchannan arrived at the above Temporary Shelter Care Facility and was greeted by Ian Longue, Facility Administrator, who granted LPA access. LPA conducted a tour of the inside and outside of the facility. On April 17, LPA Buchannan arrived at the facility to conduct a follow up inspection to ensure that deficiencies were corrected. LPA observed the following: A large crack on the clients bedroom window exposing sharp glass edges had been repaired and was no longer exposed to clients. The outlets in the clients bedrooms was not working and a large extension cord was being run from the clients bathroom in order to provide an outlet. On April 25, 2025 facility emailed video of lights in proper working order. Also, during today's inspection, LPA observed the clients bedroom lights to be in good repair. Exit interview conducted and A copy of this report was provided to Ian Longue, Facility Administrator.


summary: Facility Evaluation

raw_content:
Narrative:
On May 15, 2025 at 3: PM Licensing Program Analyst (LPA) Sarina Buchannan arrived at the above Temporary Shelter Care Facility and was greeted by Imani Richardson, Lead Staff, who granted LPA access. LPA conducted a tour of the inside and outside of the facility where LPA observed the following deficiency. A clients bedroom door was broken creating a large whole in the door. The whole had been covered with cardboard and taped on the door to ensure privacy. LPA observed the facility had temporarily repaired the door and placed work orders on May 10, 2025. Facility informed LPA that in order to replace the doors it will take a significant amount of time because they are custom. Facility will inform LPA once repairs are completed. This case management will remain open until facility provides proof of completed repairs. Exit interview conducted and A copy of this report was provided to Imani Richardson, Lead Staff.


summary: Facility Evaluation

raw_content:
Narrative:
On May 23, 2025 at approximately 2: PM Licensing Program Analyst (LPA) Sarina Buchnanan conducted an unannounced visit to the above facility for the purpose of conducting a post-licensing inspection. LPA met with Imani Richardson, Lead Staff, and walk through of the interior and exterior of the facility was conducted. There are currently 4 residents residing in the facility. During this inspection the physical plant was as follows: Required postings present License, Personal Rights, Complaint Hotline, and Facility Grievance process. Disinfectants/Cleaning solutions were inaccessible. Menu present and posted, nonperishable foods one week and fresh perishable foods three days minimum. Dining area fully furnished to accommodate clients in placement. Bedrooms have required linens, and furniture is adequate and in good repair. Bathroom toilets, wash basin, and shower fixtures are in good repair, no leaks, and water temperature is between 105-120-degree Fahrenheit. Soap and paper towels are provided and available to clients. Washer and dryer available and in good repair. The staff office is maintained locked. Medication was centrally stored, locked, and inaccessible. Temperature of the facility was between 68 degrees F and a maximum of 85 degrees F. Fire Extinguisher up to date and inspected on 01/13/25. Facility is free of vermin and pests. Garage is maintained locked or secured. There is a working telephone accessible to clients. Carbon monoxide detectors and smoke detectors are fully functional. The First Aid Kit is fully stocked. There is a Kia Sorento that is properly maintained, lights, tires, seat belts, and registration/insurance up to date. Based on a review of the facility's Guardian Roster the staff working during today's inspection are fingerprint cleared and associated to the facility. (report continued on LIC 809C) The facility did not have the mass casualty and disaster plan posted but LPA observed a copy of the plan, therefore the facility is being cited a technical violation. (See LIC 9102TV) Exit interview was conducted with Imani Richardson, Lead Staff, a copy of this report was discussed and provided to the licensee.


summary: Facility Evaluation

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Narrative:
On June 9, 2025 at 11: AM Licensing Program Analyst (LPA) Sarina Buchannan arrived unannounced at the above facility for the purpose of conducting a case management inspection to follow up regarding an incident report. LPA met with Ian Longue, Facility Administrator, who assisted LPA Buchannan with the inspection. LPA conducted a walk through of the facility. On May 31, Community Care Licensing (CCL) received an incident report with the same date in which a client was unable to be driven to the hospital due to staffing ratios. LPA requested the following documentation: Client Roster, Staff Schedule, Staff Contact information, and after visit summary for date of incident. LPA conducted 4 staff interviews during today's visit. This case management will remain open. Further investigation is needed. Exit interview conducted. A copy of this report was provided the the licensee.


summary: Facility Evaluation

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Narrative:
On June 9, 2025 at 11: AM Licensing Program Analyst (LPA) Sarina Buchannan arrived at the above Temporary Shelter Care Facility and was greeted by Ian Longue, Facility Administrator, who granted LPA access. LPA conducted a tour of the inside and outside of the facility where LPA observed the following deficiencies. A clients bedroom door was broken creating a large whole in the door. The hole had been covered with cardboard and taped on the door to ensure privacy. The staff door was broken creating a large hole. The hole was covered with cardboard and taped on the door to ensure privacy. Two large holes in the walls of the client bedroom. LPA confirmed that work orders had been placed but due to custom doors they are taking an extended period of time. Facility will inform LPA once doors have arrived. Facility stated holes in the wall will be fixed by 6/16/25 and if they are not able to be fixed they will request an extension. Exit interview conducted and A copy of this report was provided to Ian Longue, Facility Administrator.


summary: Facility Evaluation

raw_content:
Narrative:
On June 26, 2025 at 12: PM Licensing Program Analyst (LPA) Sarina Buchannan arrived unannounced at the above facility for the purpose of conducting a case management inspection to follow up regarding an incident report. LPA met with Meghan Reedy, Clinical Supervisor, who assisted LPA Buchannan with the inspection. LPA conducted a walk through of the facility. On May 31, Community Care Licensing (CCL) received an incident report with the same date in which a client was unable to be driven to the hospital due to staffing ratios. LPA requested the following documentation: Client Roster, Staff Schedule, Staff Contact information, and after visit summary for date of incident but was unable to obtain it due to it not being provided to the facility. Based on interviews conducted and documentation obtained it was confirmed that the client in care was unable to be taken to the hospital due to staffing being at minimum ratio, however, the facility was not out of ratio. LPA was informed that there were 3 staff working on the day of the incident which was also confirmed by the staff schedule. During the time the incident took place, one staff had left to go to the office leaving the facility with 2 staff for the 4 clients present. While this was still in ratio, Case Managers had informed staff the day before that the client who was requesting medical care needed to have 2 staff present while being transported to preserve the safety of clients and staff. To transport the client requesting medical care, it would have meant the facility would be out of ratio. To ensure the client was given medical attention staff called an ambulance and it was confirmed that the client was taken to the hospital and received medical attention, this was an isolated incident. This case management that was initially opened on June 9, 2025 is now closed. No further investigation is needed. Exit interview conducted. A copy of this report was provided.


summary: Facility Evaluation

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Narrative:
On July 8, 2025, at approximately 11: AM Licensing Program Analyst (LPA) Sarina Buchannan made an announced visit with the purpose of conducting a closure inspection to the above facility. LPA met with facility Administrator, Ian Longue and conducted a walk through of the interior and exterior of the facility. LPA observed the following: · 1 living room, 1 kitchen, 3 bedrooms, 2 bathrooms, 1 office, garage, and outdoor area. · The home was partially furnished, per Administrator the facility is being left this way in preparation for another facility to relocate to the home. · Closets were empty · There were no signs of clients living at the facility · The license was retrieved. This facility will be closed effective July 8, 2025. An exit interview was conducted with Administrator, Ian Longue and a copy of this report was emailed to licensee.


summary: Facility Evaluation

raw_content:
Narrative:
On July 8, 2025 at 11: AM Licensing Program Analyst (LPA) Sarina Buchannan arrived at the above Temporary Shelter Care Facility and was greeted by Ian Longue, Facility Administrator, who granted LPA access. LPA conducted a tour of the inside and outside of the facility On June 9, LPA observed the following deficiencies: A clients bedroom door was broken creating a large whole in the door. The hole had been covered with cardboard and taped on the door to ensure privacy. The staff door was broken creating a large hole. The hole was covered with cardboard and taped on the door to ensure privacy. Two large holes in the walls of the client bedroom. During today's inspection LPA Buchannan conducted a closure inspection and observed no clients to be present and the facility to be in good repair. This facility is now closed and therefore this case management was closed without confirming a plan of correction. Exit interview conducted. A copy of this report was emailed to Ian Longue, Facility Administrator.


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Narrative:
One youth was listed on the placement roster as having been at the Sacramento Welcome Home- Madison facility for about one month, with extended absences during that time. When the youth exited placement at Madison, personal items were reported as missing. The youth had been placed at a different facility for several months prior to Madison and some of their personal property had been documented as left behind at this location. The youth did not provide details regarding personal property missing from Madison. The county social worker and CASA Worker believed all the youth's personal property from Madison had been retrieved and that photos were taken of those items. However, there were no records to match the items reported missing, and whether they were not safeguarded by Madison, or if these were the items missing from the prior placement. Case notes for Y1 indicate that during the 4 days that Y1 was enrolled in school, rides were offered. Y1 attended school on 3 of 4 days. On one day youth missed a ride with the Family Service Worker who arrived earlier to take youth to school. By the time youth got up there was no transportation available. When Y1 got up later in the morning Y1 would yell at staff about staff not waking Y1 up, however case notes indicate that staff attempted to wake youth on all 4 days. Case notes also indicate that a Family Service Worker was assigned to take Y1 to school on each day of enrollment. Based on LPA's interviews which were conducted, and records reviewed, although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove the violation did, or did not, occur. Therefore, the allegation are UNSUBSTANTIATED. A signed copy of this LIC-9099 report, the LIC-9099C, and appeal rights were provided to the facility. An exit interview was conducted.

Investigation Findings:
13Licensing Program Analyst (LPA) Tina Thorn arrived unannounced at the facility on 03.07.25 for the purpose of delivering findings for the complaint investigation. LPA met with Rashenda Williams, Engagement Social Worker. LPA Thorn, Licensing Program Manager (LPM) Hillary Hall, and LPA Misty Valencia conducted the complaint investigation. LPM Hall opened the investigation with the facility on 12.20.24 and met with Brittany Taylor, Engagement Social Worker and Danielle Chan, Supervisor and conducted a Health and Safety Inspection. During the course of the investigation, LPM interviewed reporting party and 2 staff. LPA Valencia interviewed 1 county social worker, and LPA Thorn interviewed 1 youth, 4 staff, a CASA Worker, and a Facilities Administrator Officer. LPA reviewed records from the facility including social worker case notes, prior complaint history, Serious Incident Reports, Facility Program Statement, and Facility youth inventory log. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Hillary Hall LICENSING EVALUATOR NAME: Tina Thorn LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 23-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SACRAMENTO CRP RO, GOETHE ROAD, SUITE FACILITY NAME: SACRAMENTO WELCOME HOME (SWH)-MADISON HOUSEFACILITY NUMBER: VISIT DATE: 03/07/2025

met_with: Rashenda Williams, Engagement Social Worker, Worker of the Day


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Narrative:
It was alleged that reporting requirements are not being met in relation to restraints not being documented and submitted to the department. Staff interviewed stated that they understand the procedure and that it is a mandatory part of their job to report any restraints that occur during the staff member's shift. Six out of Seven Interviews reported that all incidents of restraints had been documented and submitted timely to the department. LPA reviewed records and not all staff have completed the incident reporting training. Based on LPA's interviews which were conducted, and records reviewed, although the allegations may have happened, or are valid, there is not a preponderance of evidence to prove the violations did, or did not, occur. Therefore, the allegations are UNSUBSTANTIATED. A signed copy of this LIC-9099 report, the LIC-9099C, and appeal rights were provided to the facility. An exit interview was conducted.

Investigation Findings:
13Licensing Program Analyst (LPA) Tina Thorn arrived unannounced at the facility on 04.01.25 for the purpose of delivering findings for the complaint investigation. LPA met with Tamika Hardy, Child Development Supervisor. LPA Thorn conducted the complaint investigation. LPA opened the investigation with the facility on 01.14.25 and met with Kaeley Vang, Facility Manager and conducted a Health and Safety Inspection. During the course of the investigation, LPA interviewed 2 youth, one County Social Worker, and four Staff. LPA reviewed records from the facility including Placement Roster, Training logs, County Social worker case notes, Serious Incident Reports, and prior complaint history. It was alleged that restraints were being used. Six out of seven confidential interviews reported that no restraints have been used. One confidential interview indicated there were physical interventions being used with the youth. Inconsistent statements were provided regarding whether these physical interventions rose to the level of restraint. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Hillary Hall LICENSING EVALUATOR NAME: Tina Thorn LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 23-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SACRAMENTO CRP RO, GOETHE ROAD, SUITE FACILITY NAME: SACRAMENTO WELCOME HOME (SWH)-MADISON HOUSEFACILITY NUMBER: VISIT DATE: 04/01/2025


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Narrative:
Staff interviewed stated they communicate with youth about safety and making healthy choices and provide harm reduction strategies when youth are determined to participate in unsafe activities. Upon observation of drug use, staff attempt to confiscate contraband. There was not enough evidence to clearly and directly attribute these instances to a lack of supervision on the part of facility staff. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated." An exit interview was conducted. A copy of all reports and appeal rights were discussed and provided to the facility.

Investigation Findings:
13Licensing Program Analyst (LPA) Tina Thorn and Connie Goldie arrived at shelter to conduct an unannounced complaint investigation inspection on 04.25.2025 at 3: PM. LPA Thorn spoke with Danielle Chan, Engagement Supervisor and Mike Gilbert Engagement Social Worker to discuss the findings of the complaint investigation and allegation stated above. The initial 10-day complaint investigation inspection was conducted by LPA Tina Thorn on 02/05/2025. At the shelter, LPA Thorn obtained the following documentation: PMIs (Placement Matching Information), Youth Intake Screening Tools, Health & Education Passports, Daily Progress Logs, and a youth's Care & Goal Plan as well as a Safety Plan. During the investigation, eighteen confidential interviews were conducted between 02/05/2025 and 04/23/2025. The Department investigated the allegation, "Staff did not provide adequate supervision to ensure safety of youth." All interviewed youth admitted to being exposed to vaping and/or marijuana use in the facility. There was also substantial corroboration through obtained statements that youth were exposed to, or possibly even recruited for, CSEC (Commercially Sexually Exploited Children) activities. Continued 9099C UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Hillary Hall LICENSING EVALUATOR NAME: Tina Thorn LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 23-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SACRAMENTO CRP RO, GOETHE ROAD, SUITE FACILITY NAME: SACRAMENTO WELCOME HOME (SWH)-MADISON HOUSEFACILITY NUMBER: VISIT DATE: 04/25/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Danielle Chan, Engagement Supervisor by phone and Mike Gilbert, Engagement Social Worker


facility_name: SACRAMENTO WELCOME HOME (SWH)-MADISON HOUSE

summary: Facility Evaluation

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Narrative:
On 07/29/ Licensing Program Analyst (LPA) Chad Cabigon conducted a Prelicensing Inspection at this location as a result of a change of location. LPA met with Administrator Cathi Johnson. LPA was given a tour of the interior and exterior areas of the facility's physical plant. The facility has three shared client bedrooms with each room having two beds and containing the required furnishings observed to be in good repair--additional drawer space for clients' personal belongings will be moved with the clients from the Sacramento Welcome Home - Hilltop House after licensure of this location. There is one shared full bathroom in the hallway off of which all of the client bedrooms are situated. There is an additional en suite full bathroom in one of the client bedrooms. All the bathrooms were in good repair, with toilets that flushed and fixtures that provided hot water that was within the required temperature range. Refrigerator and freezer units were all observed to be in good working condition. There is also sufficient storage space for dried good or non-perishable items. Also observed within two secured staff offices were lockable cabinets for confidential files and medications. There are securable cabinets in a designated staff bathroom where potentially hazardous cleaning agents and chemicals are to be stored appropriately--away from areas where food preparation is done. The thermostat read a temperature that was within the required range. The backyard was found to not have any potentially hazardous areas or items; the pathways are unobstructed. A copy of this report is being provided to Ms. Johnson..

met_with: Cathi Johnson


summary: Facility Evaluation

raw_content:
Narrative:
On 09/10/2024, at 11: AM, Regional Manager, Margo Castaneda, Licensing Program Managers, (LPMs) Jodean Hall, Hillary Hall, and Rosa Rodriguez and Licensing Program Analysts, (LPAs) Connie Goldie, Tina Thorn and Chad Cabigon conducted an in-person Office Meeting. Present from Sacramento County's Chicago House, Pasadena and Hilltop/Madison Temporary Shelter Care Facility Homes is Cathy Johnson, Division Manger, Alondra Neira, Program Planner, CPS, Veronica Carrillo, Program Manager, CPSU, Tashna Ward, Program Manager Alicia Wasklewicz, CPS Planner. Present from Systems of Care is Ashley Bray, Staff Services Manager II and Kayla Haith, Health Program Specialist II. The purpose of the meeting is to discuss CCL's concern regarding issues around the non-compliance in the facilities and to collaborate and problem solve together for the success of the programs. The primary areas of concern discussed, and outcomes provided include the following: ·Administrator/ Designation of Authority o It was discussed that a qualified administrator shall be on the premises for the number of hours necessary to manage and administer the facility in compliance with applicable laws and regulations. There needs to be someone readily available for the responsibilities and over site of all three facilities. There also needs to be staff designated to act on the administrator's behalf in the overall management of the facility when the administrator is not at the facility. These designees also need to be able to provide plan of corrections on site during an inspection. o CCL requested a written plan by 9/25/2024. Continued on LIC809C · Reporting Requirements o CCL is receiving 24-hour notifications as required but, the full reports continue to be received past the regulatory requirement of seven days following the incident. o County staff communicated that they have streamlined the approval process to become compliant with full report. o CCL requested a written plan by 9/25/2024. · Training opportunities o CCL identified training concerns in the following areas: emergency intervention procedures, personal rights, medication, and job descriptions. o CCL offered training support by CCL staff and the Ombudsperson office. · Services Provided o Child specific services, Intake Assessment, CFT's and community resources are some of the services being provided. o Further collaboration will be ongoing. · Additional items discussed: o CCL suggested that a copy of Title 22 regulations, the Program Statement and a copy of the policies and procedures be located at the facility and available to staff. o The County shared that they are in the process of creating an employee handbook. o Administrator shared that two additional supervisors are being added which will provide supervision in the homes for all shifts. Written plans shall be submitted by email to all CCL attendees. A copy of this report was emailed to Cathy Johnson, Division Manager for signature.

met_with: Kathy Johnson, Division Manager


summary: Facility Evaluation

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Narrative:
On 09/13/24 at 9: AM, Licensing Program Analyst, (LPA) Tina Thorn conducted a Post-Licensing inspection. LPA Thorn met with LaShon Tate, Engagement Social Worker Supervisor, who assisted with this inspection. Upon arrival, 4 staff, 2 youth and a security guard are present in the facility. LPA toured the facility with LaShon Tate. Upon entering the home there is a receptionist area with a security officer present. LPA observed a dining room table with six chairs to the right of the family room area which provides adequate seating for children. A current menu was posted on a bulletin board in the dining area. The kitchen was observed to have a sink with no dirty dishes and appliances that are in good working order. Perishable and non-perishable foods available exceeded the minimum requirements. LPA requested Supervisor to open a locked door that is attached to the main living room. This was a small, secured room that had locked medication and sharps. LPA observed plates, cups and cutlery adequate for the capacity of the home. The garage of the home is where the facility stores extra hygiene products, youth belongings, and household items like games and activities. There is a locked storage room attached to the dining room that has extra bedding, food, and small appliances. A small office is located in a locked room attached to family room. The family room has a table with 4 chairs, a couch and television. There are 3 bathrooms, one for staff, one for clients and one that is attached to a bedroom that is locked and not used. The family room space has clear pathways and comfortable seating for the youth in the home. The three bathrooms observed have soap, paper towels and hygiene products available. LPA observed the outside area to be free of debris. There is an unattached room outside of the house that is locked. It is being used for youth to meet with their service providers. The hallway closet was observed to have linens. Two bedrooms were observed to have beds and storage space as required. A third dual bedroom was observed to not have any youth and currently isn't being used. LPA conducted two staff interviews. LPA will return to complete Post Licensing Inspection on a subsequent visit. An exit interview was conducted with LaShon Tate, Engagement Social Worker Supervisor. A copy of this report was provided.