raw_content:
Investigation Findings:
13On this date, Licensing Program Analyst (LPA) Leslie Inouye conducted a complaint inspection for the Short Term Residential Therapeutic Program (STRTP) for the purpose of delivering the findings for the above complaint allegation. LPA met with Administrator Zeb Graves. During the course of investigating the allegation, LPA conducted interviews with staff members, clients and witnesses and conducted a record review and obtained information. The interviews and information revealed inconsistencies. Interviews and information indicated that the client denied the allegation but discussed other events which could not be substantiated. Other clients could not colaborate the incidents. Also, others interviewed could not demonstrate a proponderance of evidence that staff handle clients in a rough manner. Although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the above allegation occurred, therefore the above allegation is unsubstantiated UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Lidia Tinoco LICENSING EVALUATOR NAME: Les Inouye LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of 1


state: CA

facility_name: Z.N.D. Residential, INC. (Z.N.D.)

summary: Complaint Investigation - Unsubstantiated

raw_content:
Investigation Findings:
13On this date, Licensing Program Analyst (LPA) Leslie Inouye conducted a complaint inspection for the Short Term Residential Therapeutic Program (STRTP) for the purpose of delivering the findings for the above complaint allegation. LPA met with Administrator Zeb Graves. During the course of investigating the allegation, LPA conducted interviews with staff members and Children, conducted a record review and obtained information. The information revealed inconsistencies. Although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the above allegation occurred, therefore the above allegation is unsubstantiated UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Lidia Tinoco LICENSING EVALUATOR NAME: Les Inouye LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of 1

report_type: Complaint Investigation

met_with: Zeb Graves

complaint_status: unsubstantiated


investigation_findings: 13On this date, Licensing Program Analyst (LPA) Leslie Inouye conducted a complaint inspection for the Short Term Residential Therapeutic Program (STRTP) for the purpose of delivering the findings for the above complaint allegation. LPA met with Administrator Zeb Graves. During the course of investigating the allegation, LPA conducted interviews with staff members and Children, conducted a record review and obtained information. The information revealed inconsistencies. Although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the above allegation occurred, therefore the above allegation is unsubstantiated UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Lidia Tinoco LICENSING EVALUATOR NAME: Les Inouye LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of 1


raw_content:
Investigation Findings:
13On this date, Licensing Program Analyst (LPA) Leslie Inouye conducted a complaint inspection for the Short Term Residential Therapeutic Program (STRTP) for the purpose of delivering the findings for the above complaint allegation. LPA met with Zeb Graves. During the course of investigating the allegation, LPA conducted interviews with staff members and clients, conducted a record review and obtained information. The information revealed inconsistencies to the allegation. Staff and clients interviewed could not place clients together at any time. Although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the above allegation occurred, therefore the above allegation is unsubstantiated UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Lidia Tinoco LICENSING EVALUATOR NAME: Les Inouye LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of 1

met_with: Zeb Grave


raw_content:
Investigation Findings:
13On this date, Licensing Program Analyst (LPA) Leslie Inouye conducted a complaint inspection for the Short Term Residential Therapeutic Program (STRTP) for the purpose of delivering the findings for the above complaint allegation. LPA met with Administrator Zeb Graves. During the course of investigating the allegation, LPA conducted interviews with staff members and Children, conducted a record review and obtained information. The information revealed inconsistencies to the allegation. Although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the above allegation occurred, therefore the above allegation is unsubstantiated UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Lidia Tinoco LICENSING EVALUATOR NAME: Les Inouye LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of 1


raw_content:
Investigation Findings:
13On the above date, Licensing Program Analysts (LPAs) Danny Macias and Melissa Renovato conducted an unannounced visit to the Short Term Residential Therapeutic Program (STRTP) in order to deliver the findings of the above allegations and met House Manager Isaac Salinas (HM) and Administrator Zeb Graves (AD.) On October 22, 2024, the above allegations were referred to Community Care Licensing for investigation. The investigation included an inspection of the Facility, confidential interviews, and review of records. Based on the investigation conducted, the department found that there was conflicting information regarding these issues. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the allegations occurred. Therefore, the allegations are Unsubstantiated at this time. A copy of this report was provided at the conclusion of the inspection along with appeal rights. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Tamara Melikian LICENSING EVALUATOR NAME: Danny Macias LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of 1

met_with: Zeb Graves, Isaac Salinas


summary: Complaint Investigation - Substantiated

raw_content:
Investigation Findings:
13Complaint Specialist C.K. Kinney(CS) traveled to Z.N.D. Residential Inc and met with Isaac Salinas to deliver findings of investigation. Investigator Romelia Munoz conducted investigation that included review of documentation and confidential interviews. Based on the information obtained, a preponderance of the evidence was found that the allegation occurred. Allegation is Substantiated. This facility is being cited for violation of STRTP Interim Licensing Standards Version Section 87072(c)(16) Personal Rights and Health & Safety Code section 1558(a)(2) Conduct Inimical. This case is being referred to Legal and Program office for potential assessment of Enhanced Civil Penalties. Copy of this report, deficiency citations, LIC Confidential Names and LIC Appeal Rights left at the facility at conclusion of inspection. SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Lourey Bartolome LICENSING EVALUATOR NAME: Charles Kinney LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 24-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, E SHAW AVE FACILITY NAME: Z.N.D. Residential, INC. (Z.N.D.)FACILITY NUMBER: 107207224

met_with: Isaac Salinas

complaint_status: SUBSTANTIATED


raw_content:
Investigation Findings:
13On the above date, Licensing Program Analyst (LPA) Danny Macias conducted an unannounced visit to the Short Term Residential Therapeutic Program (STRTP) in order to deliver the findings of the above allegations and met with Head of Service Ary Corona (HS.) On October 16, 2024, the above allegations were referred to Community Care Licensing for investigation. The investigation included an inspection of the Facility, confidential interviews, and review of records. Based on the investigation conducted, the department found that there was conflicting information regarding these issues. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the allegations occurred. Therefore, the allegations are Unsubstantiated at this time. A copy of this report was provided at the conclusion of the inspection along with appeal rights. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Tamara Melikian LICENSING EVALUATOR NAME: Danny Macias LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of 1

met_with: Ary Corona


raw_content:
Investigation Findings:
13On the above date, Licensing Program Analyst (LPA) Danny Macias conducted an unannounced visit to the Short Term Residential Therapeutic Program (STRTP) in order to deliver the findings of the above allegation and met Head of Service Ary Corona (HS.) On October 24, 2024, the above allegation was referred to Community Care Licensing for investigation. The investigation included an inspection of the Facility, confidential interviews, and review of records. Based on the investigation conducted, the department found that there was conflicting information regarding this issue. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the allegation occurred. Therefore, the allegation is Unsubstantiated at this time. A copy of this report was provided at the conclusion of the inspection along with appeal rights. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Tamara Melikian LICENSING EVALUATOR NAME: Danny Macias LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of 1


raw_content:
Investigation Findings:
13On the above date, Licensing Program Analyst (LPA), Melissa Renovato and Complaint Specialist (CS) Charles Kinney, conducted an unannounced visit to Z.N.D Residential in order to deliver the findings of the above allegations and met with Zeb Graves, Administrator. On 12/24/2024, the above allegations were referred to Community Care Licensing for investigation. The investigation included an inspection of the Facility, confidential interviews, and review of records. Based on the investigation conducted the department found that there was conflicting information regarding these issues. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the allegations occurred. Therefore, the allegations are Unsubstantiated at this time. A copy of this report was provided at the conclusion of the inspection along with appeal rights. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Lourey Bartolome LICENSING EVALUATOR NAME: Melissa Renovato LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of 1

met_with: Zeb Graves, Administrator


raw_content:
Investigation Findings:
13On the above date, Licensing Program Analyst (LPA), Melissa Renovato and Complaint Specialist (CS) Charles Kinney, conducted an unannounced visit to Z.N.D Residential in order to deliver the findings of the above allegations and met with Zeb Graves, Administrator. On 12/06/2024, the above allegations were referred to Community Care Licensing for investigation. The investigation included an inspection of the Facility, confidential interviews, and review of records. Based on the investigation conducted the department found that there was conflicting information regarding these issues. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the allegations occurred. Therefore, the allegations are Unsubstantiated at this time. A copy of this report was provided at the conclusion of the inspection along with appeal rights. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Lourey Bartolome LICENSING EVALUATOR NAME: Melissa Renovato LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORTCALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION FRESNO RO, E SHAW AVE This is an official report of an unannounced visit/investigation of a complaint received in our office on 12/06/2024 and conducted by Evaluator Melissa Renovato PUBLICCOMPLAINT CONTROL NUMBER: 24-CR- FACILITY NAME:Z.N.D. Residential, INC. (Z.N.D.)FACILITY NUMBER: ADMINISTRATOR:ZEB K GRAVESFACILITY TYPE: ADDRESS: N WHITTIER AVETELEPHONE: (559) 554- CITY:FRESNOSTATE: CAZIP CODE: CAPACITY:6CENSUS: 5DATE: 02/04/ UNANNOUNCEDTIME BEGAN: 01: PM MET WITH:Zeb Graves, AdministratorTIME COMPLETED:03: PM 9Facility staff was unable to provide required medication records to responsible party INVESTIGATION FINDINGS: 13On the above date, Licensing Program Analyst (LPA), Melissa Renovato and Complaint Specialist (CS), Charles Kinney, conducted an unannounced visit to Z.N.D Residential in order to deliver the findings of the above allegations and met with Zeb Graves, Administrator. On 12/06/2024, the above allegations were referred to Community Care Licensing for investigation. The investigation included an inspection of the Facility, confidential interviews, and review of records. Based on the information obtained, there is a preponderance of the evidence to prove the above allegations occurred therefore these allegations are Substantiated. The Department determined this to be a potential risk to health and safety of the children in care at this time, therefore, this agency is being issued a technical advisory for Interim Licensing Standard Version 5, Section 87022(f). Plan of operation. Plans of Corrections were reviewed and developed with Zeb Graves, Administrator. Copy of this report, Deficiency citations, LIC Confidential Names, and LIC Appeal Rights left with agency at conclusion of inspection. SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Lourey Bartolome LICENSING EVALUATOR NAME: Melissa Renovato LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 2 of 2


summary: Complaint Investigation - Substantiated - 1 deficiency - 1 allegation

raw_content:
Investigation Findings:
13On May 5, 2025 at 1:45pm, Licensing Program Analyst (LPA), Melissa Renovato conducted an unannounced visit to ZND Residential in order to deliver the findings of the above allegations and met with Administrator, Zeb Graves. On March 5, 2025, the above allegations were referred to Community Care Licensing for investigation. The investigation included an inspection of the Facility, confidential interviews, and review of records. Based on the information obtained, there is a preponderance of the evidence to prove the above allegations occurred therefore these allegations are Substantiated. The Facility was cited for ILS, Version 5, 87072 and CCR, 80070. See LIC9099D. Plans of Corrections were reviewed and developed with Administrator, Zeb Graves. A copy of this report and appeal rights were provided at the conclusion of the inspection. SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Lourey Bartolome LICENSING EVALUATOR NAME: Melissa Renovato LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 24-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION FRESNO RO, E SHAW AVE FACILITY NAME: Z.N.D. Residential, INC. (Z.N.D.)FACILITY NUMBER: 107207224

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion:

Deficiencies:
00701: (14) An account of the client's cash resources...entrusted as specified in Section 80026.

met_with: Administrator, Zeb Graves

title:
2
3
4
5
6
780070 Client Records (b) Each record must contain...the following


raw_content:
Investigation Findings:
13On the above date, Licensing Program Analyst (LPA), Melissa Renovato conducted an unannounced visit at Z.N.D Residential in order to deliver the findings of the above allegations and met with Zeb Graves, Administrator. On March 26, 2025, the above allegations were referred to Community Care Licensing for investigation. The investigation included an inspection of the Facility, confidential interviews, and review of records. Based on the investigation conducted the department found that there was conflicting information regarding these issues. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the allegations occurred. Therefore, the allegations are Unsubstantiated at this time. A copy of this report was provided at the conclusion of the inspection along with appeal rights. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Lourey Bartolome LICENSING EVALUATOR NAME: Melissa Renovato LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORTCALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION FRESNO RO, E SHAW AVE This is an official report of an unannounced visit/investigation of a complaint received in our office on 03/26/2025 and conducted by Evaluator Melissa Renovato PUBLICCOMPLAINT CONTROL NUMBER: 24-CR- FACILITY NAME:Z.N.D. Residential, INC. (Z.N.D.)FACILITY NUMBER: ADMINISTRATOR:ZEB K GRAVESFACILITY TYPE: ADDRESS: N WHITTIER AVETELEPHONE: (559) 554- CITY:FRESNOSTATE: CAZIP CODE: CAPACITY:6CENSUS: 6DATE: 05/13/ UNANNOUNCEDTIME BEGAN: 11: AM MET WITH:Zeb Graves, AdministratorTIME COMPLETED:12: PM 9Staff is inappropriate with clients INVESTIGATION FINDINGS: 13On the above date, Licensing Program Analyst (LPA), Melissa Renovato conducted an unannounced visit to Z.N.D Residential in order to deliver the findings of the above allegation and met with Zeb Graves, Administrator. On March 26, 2025, the above allegation were referred to Community Care Licensing for investigation. The investigation included an inspection of the Facility, confidential interviews, and review of records. Based on the information obtained, there is a preponderance of the evidence to prove the above allegations occurred therefore this allegation is Substantiated. The Facility was cited a Type A violation for ILS, Version 5, Section 87072(c)(16). See LIC9099D. SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Lourey Bartolome LICENSING EVALUATOR NAME: Melissa Renovato LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 2 of Control Number 24-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION FRESNO RO, E SHAW AVE FACILITY NAME: Z.N.D. Residential, INC. (Z.N.D.)FACILITY NUMBER: 107207224


raw_content:
Investigation Findings:
13Complaint Specialist C.K. Kinney(CS) and Licensing Program Analyst Melissa Renovato(LPA) traveled to Z.N.D. Residential. Inc and met with House Manager Isaac Salinas to deliver findings of investigation. LPA, CS and Investigator Jorge Jauregui conducted investigation that included review of documentation and confidential interviews. Due to inconsistencies in the information obtained a preponderance of the evidence could not be obtained. Although the allegation may or may not be true or may or may not have occurred without a preponderance of the evidence the allegation is deemed Unsubstantiated. Copy of this report, LIC Confidential Names and LIC Appeal Rights left at the facility at conclusion of inspection. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Lourey Bartolome LICENSING EVALUATOR NAME: Charles Kinney LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of 1


raw_content:
Narrative:
Continued from 9099... A Plan of Correction was reviewed and developed with Isaac Salinas, House Manager. A copy of this report and appeal rights were provided at the conclusion of the inspection.

Investigation Findings:
13On August 8, 2025, Licensing Program Analyst (LPA), Melissa Renovato conducted an unannounced visit to Z.N.D Residential STRTP in Fresno, CA in order to deliver the findings of the above allegation and met with Isaac Salinas, House Manager. On July 23, 2025, the above allegation was referred to Community Care Licensing for investigation. During the investigation, LPA interviewed staff and clients which revealed that S1 made a statement to HM that was a threat toward C1 (See LIC Confidential Names List). The investigation included an inspection of the Facility, confidential interviews, and review of records. Based on the information obtained, there is a preponderance of the evidence to prove the above allegation occurred therefore this allegation is Substantiated. The Facility was cited for ILS, Version 5, Section 87072(c)(17) Personal Rights. See LIC9099D. Continued on 9099-C... SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Lourey Bartolome LICENSING EVALUATOR NAME: Melissa Renovato LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 24-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION FRESNO RO, E SHAW AVE FACILITY NAME: Z.N.D. Residential, INC. (Z.N.D.)FACILITY NUMBER: 107207224

met_with: Isaac Salinas, House Manager


raw_content:
Narrative:
Continued from 9099... The Facility was cited for ILS, Version 5, Section 87072(c)(15) Personal Rights and 87072(c)(16) Personal Rights. See LIC9099D. A copy of this report and appeal rights were provided at the conclusion of the inspection.

Investigation Findings:
13On August 8, 2025, Licensing Program Analyst (LPA), Melissa Renovato conducted an unannounced visit to Z.N.D Residential STRTP in Fresno, CA in order to deliver the findings of the above allegations and met with Isaac Salinas, House Manager. On July 8, 2025, the above allegations were referred to Community Care Licensing for investigation. During the investigation, LPA interviewed staff and clients which revealed that S1 spoke to C1 inappropriately and acted in a threatening manner toward C1 (See LIC Confidential Names List). The investigation included an inspection of the Facility, confidential interviews, and review of records. Based on the information obtained, there is a preponderance of the evidence to prove the above allegations occurred therefore this allegations are Substantiated. Continued on 9099-C... SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Lourey Bartolome LICENSING EVALUATOR NAME: Melissa Renovato LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 24-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION FRESNO RO, E SHAW AVE FACILITY NAME: Z.N.D. Residential, INC. (Z.N.D.)FACILITY NUMBER: VISIT DATE: 08/08/2025


raw_content:
Narrative:
Continued from 9099... A Plan of Correction was reviewed and developed with Isaac Salinas, House Manager. A copy of this report and appeal rights were provided at the conclusion of the inspection.

Investigation Findings:
13On August 8, 2025, Licensing Program Analyst (LPA), Melissa Renovato conducted an unannounced visit to Z.N.D Residential STRTP in Fresno, CA in order to deliver the findings of the above allegation and met with Isaac Salinas, House Manager. On June 9, 2025, the above allegation was referred to Community Care Licensing for investigation. During the investigation, LPA interviewed staff and clients which revealed that AD engaged in a verbal altercation with C1 (See LIC Confidential Names List). The investigation included an inspection of the Facility, confidential interviews, and review of records. Based on the information obtained, there is a preponderance of the evidence to prove the above allegation occurred therefore this allegation is Substantiated. The Facility was cited for ILS, Version 5, 87072(c)(16) Personal Rights as well as issued a civil penalty for a repeat 87072(c)(16) Personal Rights violation. See LIC9099D. Continued on 9099-C... SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Lourey Bartolome LICENSING EVALUATOR NAME: Melissa Renovato LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 24-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION FRESNO RO, E SHAW AVE FACILITY NAME: Z.N.D. Residential, INC. (Z.N.D.)FACILITY NUMBER: VISIT DATE: 08/08/2025


raw_content:
Investigation Findings:
13On September 10, 2025, Licensing Program Analyst (LPA), Melissa Renovato conducted an unannounced visit to ZND Residential STRTP in order to deliver the findings of the above allegation and met Isaac Salinas, House Manager. On August 11, 2025, the above allegation was referred to Community Care Licensing for investigation. The investigation included an inspection of the Facility, confidential interviews, and review of records. Based on the investigation conducted the department found that there was conflicting information regarding these issues. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the allegation occurred. Therefore, the allegation is Unsubstantiated at this time. A copy of this report was provided at the conclusion of the inspection along with appeal rights. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Lourey Bartolome LICENSING EVALUATOR NAME: Melissa Renovato LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of 1


summary: Facility Evaluation

raw_content:
Narrative:
On the date above a pre licensing visit was conducted at ZND Residential by Licensing Program analyst (LPA) Les Inouye. I was met by Administrator Zeb Graves. A review of the Physical Plant was conducted including the Indoor Activity Space, Fixtures Furniture Equipment and Supplies and Outdoor Activity Space. Kitchen was clean and non-perishable items were observed in the kitchen. Bedrooms were observed. All rooms were appropriately furnished with storage area was observed. All chemicals and cleaning supplies were locked and secured. Smoke Alarms and Carbon Monoxide detectors were observed and operating. Back yard -there is no pool or hot tub, yard consisted of a lawn area with covered patio area. No staff are associated at this time. Zeb will be following up with Guardian for set up of an account. Guardian Application has been submitted. The physical plant was observed to be clean, safe, and free of hazards. Personal file for Zeb Graves was reviewed. The Application, Plan of Operation and Program Statement has been reviewed by CCL and SOC and meets current standards. During the inspection the following was discussed: fingerprinting, Guardian, New Hire check list, Admission Procedures, roles of the Head of Service and QI. A final review will be completed and the provider will be recommended for a license.

report_type: Facility Evaluation

visit_type: Prelicensing


summary: Facility Evaluation

raw_content:
Narrative:
On this date Licensing Program Analyst (LPA) Les Inouye made a Case Management visit for the purpose of amending a previous citation report LIC 9099-D. On the 9099-D report issued on 07/07/2023, the date in the body of the Investigation Findings, inadvertently indicates the visit was made on 01/18/2023. All other dates on the document are correct.

visit_type: Case Management


summary: Facility Evaluation

raw_content:
Narrative:
On 09/22/2023, Licensing Program Analysts (LPAs) Leslie Inouye and Tamara Melikian travelled to the above facility to conduct a Post Licensing inspection. Met by Administrator Zeb Graves and Facility Manager Isaac Salinas. At 9:15AM, an inspection of the physical plant was conducted. LPAs observed adequate food supply, adequate bedding, storage space, activity space, hot water that measured 112 degrees and lamps, toiletries and a facility that is safe, sanitary and in good repair. At 9:45AM, an inspection of client files was conducted as well as the centrally stored record and medications. At 10:45AM, an inspection of staff files was conducted. There are no clients currently at the facility as they were all in school at this time. The exit interview was conducted at 12:00PM and a copy of this report given to the Administrator. It is requested that the licensee submit the following updated forms to CCL: LIC 308, 309, 500 and emergency disaster plan. In addition, the most recent minutes for the Board of Directors meeting. There are no deficiencies to be cited on this date.


summary: Facility Evaluation

raw_content:
Narrative:
On the above date Licensing Program Analyst (LPA) Les Inouye arrived at the Short Term Residential Therapeutic Program (STRTP) for a follow up to the post licensing inspection at N. Whittier Ave. LPA explained the purpose of the inspection and confidentiality of the interviews. LPA arrived and Administrator Zeb Graves was present, no children were present. LPA conducted post licensing interview.


summary: Facility Evaluation

raw_content:
Narrative:
On the above date Licensing Program Analyst (LPA) Les Inouye arrived at the Short Term Residential Therapeutic Program (STRTP) for a follow up to the post licensing inspection at N. Whittier Ave. LPA explained the purpose of the inspection and confidentiality of the interviews. LPA arrived and Administrator Zeb Graves was present, and 2 children were present. LPA conducted post licensing interviews of children.


summary: Facility Evaluation

raw_content:
Narrative:
Licensing Program Analyst (LPA) Les Inouye conducted an unannounced inspection at ZND Residential and met with Administrator Zeb Graves, Tamara Heibert and Isaac Salinas regarding a Special Incident Report (SIR) that was submitted to Community Care Licensing (CCL) on 2/17/24 regarding incident which occurred on 2/16/24. . The SIR stated the staff (S1) (see Confidential Names form (LIC 811) dated February 22, 2024 physical interaction (physical abuse) with client (C1) (see LIC 811). LPA conducted an interview with Zeb Graves, Tamara Heibert and Isaac Salinas. On the date of the incident S1, it is determined that the restraint was appropriate to intervene with C1 suicide attempt and no abuse or potential abuse was present. Due to work history and other factors S1 has been taken off calendar until additional training has been completed. Based on the information from the SIR and interviews, the STRTP clarified the issues of prior restraints and abuse and no further follow up is needed.


summary: Facility Evaluation

raw_content:
Narrative:
An unannounced Psychotropic Medication Inspection was conducted by Licensing Program Analysts (LPAs) Tamara Melikian and Reyna Martinez on March 11, 2024 at 9: AM. This case management inspection is conducted pursuant to Health and Safety Code 1538.9(a)(2). During the inspection, LPAs met with Zeb Graves, Administrator and inspected the facility inside and out. LPAs reviewed 2 child's records and 2 staff personnel files on site at the facility. LPAs reviewed 2 child's psychotropic medications and medication records at the facility. LPAs interviewed 2 staff on site to discuss the facilities policies and procedures of operation. LPAs interviewed 0 children as one client was at school and one client is on AWOL. Interview with C2 (see LIC 811 dated 03/11/24) will be conducted at a later time. Interview with C1 (see LIC 811 dated 03/11/24) will be conducted if and when client returns to facility. LPAs provided a copy of the licensing report to Zeb Graves, Administrator. No deficiencies are being cited at this time. LPAs conducted exit interview with Zeb Graves, Administrator.


summary: Facility Evaluation

raw_content:
Narrative:
On the above date Licensing Program Analyst (LPA) Les Inouye arrived at the Short Term Residential Therapeutic Program (STRTP) for a Incident Report Follow Up inspection at N. Whittier Ave., Fresno . LPA explained the purpose of the inspection and the House Manager and Administrator about the required documentation on Incident Reports regarding the children. LPA advised that a complete review of the incident and documentation shall be included by the Administrator or designated staff on each incident report prior to submission. If all information and follow up is not available at the time of the Initial Report submission the report shall indicate that a complete report is to follow with in 10 days. There are no deficiencies to be cited on this date.

met_with: Zeb Graves / Isaac Salinas


summary: Facility Evaluation

raw_content:
Narrative:
On August 14, 2024, Licensing Program Analyst (LPA) Leslie Inouye conducted an unannounced Annual Inspection at ZND Residential located in Fresno CA. LPA met with Facility Manager Isaac Salinas and Administrator Zeb Graves. A physical plant inspection was completed and included the following checks. Adequate indoor and outdoor activity space and materials observed. The facility is maintained at 72 degrees. All facility smoke detectors are in appropriate working order, fire extinguisher is properly charged and serviced in March 2023. Facility maintains an adequate supply of perishable and non-perishable foods. All required forms are posted. Medications are locked and centrally stored. Individual beds were observed. STRTP was approved on April 19, 2023. The facility process of being approved through Fresno County Department of Behavioral Health, to be completed August 2024. No firearms or weapons are observed in the facility. LPA reviewed 4 client files, and 7 staff files. LPA interviewed 2 staff and 2 client. LPA discussed the medication logs, all required forms, intake process, needs and services plan with updates, STRTP Inter agency Placement recommendation, mental health services, and disaster preparedness plan and emergency intervention plan. No deficiencies are being cited on today's visit. A copy of this report was left at the facility at the conclusion of today's inspection.

visit_type: Annual


summary: Facility Evaluation

raw_content:
Narrative:
An unannounced Psychotropic Medication Inspection was conducted by Licensing Program Analyst (LPA) Reyna Martinez on February 21, 2025 at 10: AM. This case management inspection is conducted pursuant to Health and Safety Code 1538.9(a)(2). During the inspection, LPA met with Zeb Graves, Administrator and inspected the facility inside and out. LPA reviewed 2 child's records and 2 staff personnel files on site at the facility. LPA reviewed 2 child's psychotropic medications and medication records at the facility. LPA interviewed 2 staff on site to discuss the facilities policies and procedures of operation. LPA interviewed 0 children as clients were at school. LPA will interview at a later time. LPA provided a copy of the licensing report to Zeb Graves, Administrator. No deficiencies are being cited at this time. LPA conducted exit interview with Zeb Graves, Administrator.


summary: Facility Evaluation

raw_content:
Narrative:
On , Complaint Specialist C.K. Kinney(CS), Licensing Program Analysts Melissa Renovato(LPA1) and Danny Macias(LPA2) made an unannounced visit to Z.N.D. Residential, Inc and met with Administrator Zeb Graves . On complaint control number 24-CR-20241025072509, with an allegation of Conduct Inimical, violation was SUBSTANTIATED by Licensing. The facility was cited for Health and Safety Code Section 1558(a)(2) Conduct Inimical, and Interim Licensing Standards section 87072(c)(16) Personal Rights. On December 27, 2024, A case Management Inspection was also conducted and the facility was cited for violation of ILS section 87072(c)(1) Personal Rights. Due to staff having inappropriate relations with a client, an enhanced civil penalty is being assessed. The complaint alleged that clinician had been having sexual relations with a client in the home. Pursuant to the Enhanced Civil Penalty law, H&S Code section 1548 (f)(1)(C)(i), the Department will be issuing an immediate civil penalty of $2,500.00. An exit interview was completed, and appeal rights discussed. A copy of this report, LIC Confidential Names List, LIC Appeal Rights and a Civil Penalty Assessment - Serious Bodily Injury/Physical Abuse (Form 421-D) were provided to at conclusion of inspection.


summary: Facility Evaluation

raw_content:
Narrative:
On April 4, 2025 at 11:00am, Licensing Program Analysts (LPAs) Melissa Renovato and Danny Macias, arrived at ZND Residential STRTP and met with Head of Service (HOS) Ary Corona for the purpose of conducting an annual inspection. No other staff or clients were present at the time of inspection. LPA provided the HOS the entrance checklist and requested the necessary documents. LPA Olivia Medrano arrived to assist at 1:15pm. Zeb Graves, Administrator (AD) and S2 arrived during the inspection; however, AD was in and out of the facility. The facility currently houses six male youth and is staffed with one administrator, one house manager, one office administrator, one head of service, one clinical supervisor, and five direct care staff. The facility was inspected inside and out. LPA observed the facility temperature is maintained at a comfortable 71 degrees Fahrenheit. The water temperature is at a comfortable 118 degrees Fahrenheit. LPA observed the kitchen to have a full size refrigerator and is operating at a safe temperature. There is at least one week supply of nonperishable and a two day supply of perishable foods. At 3:28pm, LPA Renovato observed stainless steel cleaner and polish for the oven. LPA Renovato discussed the importance of locking away the disinfectants with HOS and S1. S1 immediately locked the oven cleaner away with other disinfectants. LPA Renovato observed the dining room and living room to be spacious with adequate space for all clients to fit comfortably. Furniture throughout the dining room and living room were observed to be in good repair. LPA Renovato observed the laundry room to be filled with adequate linens, towels, and bedding. LPA Renovato observed the first aid kit fully stocked and up to regulation standards as well as additional first aid supplies in additional spaces. Continued on 809-C... Continued from 809... LPA Renovato observed the smoke/carbon monoxide detectors were fully functioning and tested. Three fire extinguishers were observed to be up to date on service and were observed to be full, last service date was January 2025. LPA Renovato observed the bathroom shower in master bedroom (Bedroom one) to have some mold, a leak in the toilet area, and missing the toilet paper dispenser with holes on the wall in that place. The bathroom in bedroom one is free of accessible chemicals. Bedrooms were observed to have adequate space and storage for clients and furniture was observed to be in good repair. Blinds in bedroom two are not in good repair as some parts are broken. Individual beds were observed with appropriate clean linens and are in good repair. Garage space was observed to be utilized to store additional food in locked refrigerators and a space for clients to work out. The facility has no bodies of water or firearms. The facility has one sports utility vehicle. LPAs reviewed five client and five staff files. LPAs interviewed one staff member and one client. A review of staff files indicated that all facility staff have received child abuse index clearances and fingerprint clearances. Facility was observed to have all required posters visible in a common area including Foster Youth Bill of rights and license. The facility is approved through Fresno County Department of Behavioral Health through September 24, 2025. Due to time constraints and a family emergency for a staff member, annual was not able to be completed on this date and will be completed at a later date.

met_with: Zeb Graves, Administrator and Ary Corona, Head of Service


summary: Facility Evaluation

raw_content:
Narrative:
On April 14, 2025 at 9:00am, Licensing Program Analysts (LPAs), Melissa Renovato and Danny Macias, arrived at ZND Residential to continue a required annual inspection and met with Zeb Graves, Administrator and Isaac Salinas, House Manager. There were five clients present at this time. LPA Renovato inspected two facility vehicles which were in good repair and provide enough seating for clients in care. Fire/earthquake drills are conducted monthly. Emergency binder reviewed and contains all required elements in accordance with health and safety code. Items not included in emergency binder are located on the tablet which is next to the emergency binder which provides access to the needs and services plans and medication lists for all clients. LPA Renovato discussed with AD the importance of having complete and up to date employee files for review. LPA Renovato also discussed a few doors that are needing repair which AD was able to show LPA Renovato that the doors have arrived and are ready to be replaced. LPA Renovato discussed with AD the items that were left in the backyard which included a mattress and dresser observed during the initial inspection on April 4, 2025. AD advised that these items were removed from the facility yard on April 4, 2025 and LPA Renovato was able to verify that the items were removed. Continued on 809-C... Continued from 809... Facility is accredited through The Joint Commission effective September 14, 2024 and is valid for up to 36 months. One staff and one client were interviewed during this continued inspection. There is one deficiency being cited on attached LIC809-D page during this inspection. An exit interview was conducted with AD. A copy of this report and appeal rights were reviewed with AD and left at the facility at the conclusion of the inspection.


summary: Facility Evaluation

raw_content:
Narrative:
On June 17, 2025, Licensing Program Analyst (LPA), Melissa Renovato arrived at ZND Residential for the purpose of conducting an unannounced Case Management inspection and met with Zeb Graves, Administrator. The purpose of the inspection was to discuss on incident that involved Client 1 (see LIC811) for an incident that occurred on June 8, 2025. LPA gathered additional details to discuss Client 1's access to the large metal meat thermometer and clarify the information reported regarding the incident. The incident was discussed with Mr. Graves regarding the importance of including details in incident reports. (See 812) No deficiencies were cited on this date. This is an isolated event and LPA does not need to return to the facility. An exit interview was conducted, and a copy of this report was provided at the conclusion of the inspection.


summary: Facility Evaluation

raw_content:
Narrative:
On July 29, 2025, Licensing Program Analyst (LPA), Melissa Renovato, arrived at ZND Residential STRTP in Fresno, CA. for the purpose of conducting an unannounced Case Management inspection and met with Isaac Salinas, House Manager (HM). The purpose of the inspection was to discuss an incident report. On July 25, 2025, an incident report was received regarding C1 (See LIC 811 for confidential names list) accessing cleaning supplies from the laundry room and holding the nozzle pointed at HM's face. As a result, a restraint was conducted; however, the incident report was not clear as to whether the authorized representative was notified. LPA discussed the incident with HM to determine how C1 gained access to the cleaning supplies in the laundry room and reviewed documentation for the restraint to verify all protocols were met (See LIC 812). No deficiencies were cited on this date. An exit interview was conducted, and a copy of this report was provided at the conclusion of the inspection.


summary: Facility Evaluation

raw_content:
Narrative:
On August 12, 2025 at 10:00am, an informal conference was held at the Fresno Regional Children's Residential Program Office located in Fresno, CA. The purpose of the conference is to discuss the history of complaints. Present from Community Care Licensing is: Regional Manager (RM) Nelson Martinez, Licensing Program Manager (LPM) Lourey Bartolome, Licensing Program Manager (LPM) Tamara Melikian, and Licensing Program Analyst (LPA) Melissa Renovato. Present from Z.N.D. Residential STRTP is: President/Administrator Zeb Graves and Vice President Jante Bracamontes. RM and LPMs discussed the history of complaints including Personal Rights violations which resulted in an immediate civil penalty. There is a history of repeat Personal Rights violations which was also discussed with Zeb Graves and Jante Bracamontes. LPMs discussed the concerns the department has and a course of action to prevent further similar complaints, including opportunities for retraining on Trauma Informed and Personal Rights. A copy of this report was given to Zeb Graves, President/Administrator.

met_with: Zeb Graves, Administrator and Jante Bracamontes, Vice President


summary: Facility Evaluation

raw_content:
Narrative:
On September 30, 2025, Licensing Program Analyst (LPA), Melissa Renovato arrived at ZND Residential STRTP in Fresno, CA for the purpose of conducting an unannounced Case Management inspection and met with Isaac Salinas, House Manager. The purpose of the inspection was to discuss an incident report. On September 17, 2025, an incident report was received regarding C1 (See LIC 811 for confidential names list) being involved in a physical altercation that resulted in C1 and C2 reportedly being separated. It was unclear as to how the clients were separated and clarification was needed. LPA discussed the incident with HM to determine how C1 and C2 were separated (See LIC 812). No deficiencies were cited on this date. An exit interview was conducted, and a copy of this report was provided at the conclusion of the inspection.


summary: Facility Evaluation

raw_content:
Narrative:
Complaint Specialist C.K. Kinney(CS) met with Isaac Salinas to conduct a Case Management Inspection. Purpose of the inspection is to discuss additional deficiencies discovered during the investigation of complaint 24-CR-20241025072509. Investigator Romelia Munoz conducted investigation that included review of documentation and confidential interviews. During the course of the investigation Investigator Munoz discovered violation of STRTP Interim Licensing Standards Version 5 section 87072(c)(1) Personal Rights. Copy of this report, deficiency citation, LIC Confidential Names and LIC Appeal Rights left at the facility at conclusion of inspection.


summary: Facility Evaluation

raw_content:
Narrative:
On the above date, Licensing Program Analyst (LPA), Melissa Renovato and Complaint Specialist (CS) Charles Kinney, arrived at Z.N.D Residential for the purpose of conducting an unannounced Case Management inspection and met with Zeb Graves, Administrator. The purpose of the inspection was to discuss reporting requirements. An incident occurred on or around December 2024 that involved an allegation that a staff (DSP1) pushed a client (C1) to the ground. A SCAR was completed by the facility on December 23, 2024, and was forwarded to parties, not including Community Care Licensing. In addition, an incident report was not received regarding the said incident of staff (DSP1) allegedly pushing client (C1). The Department determined this to be a potential risk to health and safety of the children in care at this time, therefore, this agency is being cited for violation of Title 22, Division 6, Chapter Article Section 80061(b)(1)(E) Responsibility for Providing Care and Supervision and Health and Safety Code 1558 (a)(2) Conduct Inimical and Interim Licensing Standard Version 5, Section 87061(i)(10). Copy of this report, Deficiency citations LIC Confidential Names, and LIC Appeal Rights left with agency at conclusion of inspection.


summary: Facility Evaluation

raw_content:
Narrative:
An unannounced Psychotropic Medication Inspection was conducted by Licensing Program Analyst (LPA) Reyna Martinez on February 24, 2026 at 10: AM. This case management inspection is conducted pursuant to Health and Safety Code 1538.9(a)(2). During the inspection, LPA met with Isaac Salinas, Facility Manger and inspected the facility inside and out. LPA reviewed 0 child's records and 2 staff personnel files on site at the facility. LPA reviewed 0 child's psychotropic medications and medication records at the facility. There were no minors in placement who qualify for inspection at this time. LPA interviewed 2 staff on site to discuss the facilities policies and procedures of operation. LPA interviewed no children currently on psychotropic medication as there are no minors in placement who qualify for inspection at this time. LPA provided a copy of the licensing report to Isaac Salinas, Facility Manger. No deficiencies are being cited at this time. LPA conducted exit interview with Isaac Salinas, Facility Manger.


summary: Facility Evaluation

raw_content:
Narrative:
On the above date, Licensing Program Analyst (LPA), Melissa Renovato arrived at ZND Residential STRTP for the purpose of conducting an unannounced Case Management inspection and met with Zeb Graves and Isaac Salinas. The purpose of the inspection was to discuss an incident report. On March 11, 2026, Community Care Licensing (CCL) received an incident report regarding C1 claiming that C2 sexually harassed and assaulted C1. LPA discussed the incident with S1 and S2 to gather more details. During this inspection, more details were gathered and documented. (See LIC 812) No deficiencies were cited on this date. An exit interview was conducted, and a copy of this report was provided at the conclusion of the inspection.

met_with: Zeb Graves & Isaac Salinas


summary: Facility Evaluation

raw_content:
Narrative:
On April 9, 2026 at 9:00am, Licensing Program Analyst (LPA) Melissa Renovato arrived at ZND Residential STRTP and met with Zeb Graves, Administrator for the purpose of conducting an annual inspection. Zeb Graves, Administrator, Michael Murray, Direct Care Staff, Jante Bracamontes, Chief Financial Officer, and 3 clients were present at the time of inspection. LPA provided the Isaac Salinas the entrance checklist and requested the necessary documents. The facility currently houses five male youth and is staffed with one administrator, one house manager, one office administrator, one head of service, one clinical supervisor, and five direct care staff. The facility was inspected inside and out. LPA observed the facility temperature is maintained at a comfortable 71 degrees Fahrenheit. The water temperature is at a comfortable 113.5 degrees Fahrenheit. LPA observed the kitchen to have a full size refrigerator and is operating at a safe temperature. There is at least one week supply of nonperishable and a two day supply of perishable foods. There is an extra freezer located in the garage stocked with extra frozen foods. LPA Renovato observed the dining room and living room to be spacious with adequate space for all clients to fit comfortably. Furniture throughout the dining room and living room were observed to be in good repair. LPA Renovato observed the laundry room to be filled with adequate linens, towels, and bedding. LPA Renovato observed the first aid kit fully stocked and up to regulation standards as well as additional first aid supplies in additional spaces. Continued on LIC 809-C... Continued from LIC-809... LPA Renovato observed the 7 smoke/carbon monoxide detectors were fully functioning and tested. Three fire extinguishers were observed to be up to date on service and were observed to be full, last service date was April 2025. The bathrooms are free of accessible chemicals. Bedrooms were observed to have adequate space and storage for clients and furniture was observed to be in good repair. Individual beds were observed with appropriate clean linens and are in good repair. Garage space was observed to be utilized to store additional food in locked refrigerators and a space for mental health staff desks and a staff conference table. The facility has no bodies of water or firearms. The facility has 1 sports utility vehicle. LPA Renovato inspected one facility vehicle which was in good repair and provide enough seating for clients in care. LPA reviewed five client and five staff files. LPAs interviewed 2 staff members and all clients declined interviews. A review of staff files indicated that all facility staff have received child abuse index clearances and fingerprint clearances. Facility was observed to have all required posters visible in a common area including Foster Youth Bill of rights and license. The facility is approved through Fresno County Department of Behavioral Health through September 24, 2026. Fire/earthquake drills are conducted quarterly. Emergency binder reviewed and contains all required elements in accordance with health and safety code. Items not included in emergency binder are located on the tablet which is next to the emergency binder which provides access to the needs and services plans and medication lists for all clients. Facility is accredited through The Joint Commission effective September 14, 2024 and is valid for up to 36 months. There is one Type A deficiency being cited on attached LIC809-D page during this inspection. The facility is being cited for CCR, 80065(g)(2) Personnel Requirements. An exit interview was conducted with Zeb Graves. A copy of this report and appeal rights were reviewed with Zeb Graves and left at the facility at the conclusion of the inspection.


summary: Facility Evaluation - 1 deficiency

raw_content:
Narrative:
On April 22, 2026, Licensing Program Analyst (LPA), Melissa Renovato arrived at ZND Residential STRTP in Fresno, CA for the purpose of conducting an unannounced Case Management inspection and met with Isaac Salinas, House Manager. The purpose of the inspection was to issue a civil penalty. On April 14, 2026, Community Care Licensing received an incident report which included S2 who had not yet been background cleared. LPA emailed S1 asking for S2's hire date which was reported as March 20, 2026. S1 explained that although S2 was hired, S2 was put on hold from being scheduled due to having to give a two weeks notice to their other employer and to wait for their fingerprint clearance. LPA advised S1 that due to S2 working a shift on April 12, 2026 as indicated on the incident report received, a citation would be issued. LPA asked S1 how many days S2 worked at the facility and S1 advised that S2 worked a total of two shifts and provided LPA with a copy of the staff schedule for April 5-18, 2026. The Department determined this to be an immediate risk to health and safety of the children in care at this time, therefore Title 22, Division 6, Chapter Article 03. Application Procedures, Section 80019(e)(2) is being cited on the attached LIC809D with a Type A Civil Penalty in the amount of $200. An exit interview was conducted, and a copy of the report and appeal rights were provided at the conclusion of the inspection.

Deficiencies:
80019: (2) Obtain a California clearance or a criminal record exemption as required by the Department.

title: Criminal Record Clearance (e) All individuals subject to a criminal record review...shall prior to working, residing or volunteering in a licensed facility


summary: Facility Evaluation

raw_content:
Narrative:
On April 22, 2026, Licensing Program Analyst (LPA), Melissa Renovato arrived at ZND Residential STRTP for the purpose of conducting an unannounced Case Management inspection and met with Isaac Salinas. The purpose of the inspection was to discuss an incident report FN-2836. On March 30, 2026, Community Care Licensing received an incident report which indicated that staff utilized CPI Verbal De-Escalation techniques and block attempts at property destruction; however, a restraint report was not received. Isaac Salinas explained that the property destruction blocking techniques were staff sitting on the armrest of the couch to prevent the client from breaking off the couch armrest compartment. LPA discussed the importance of being more detailed in the incident reports. No deficiencies were cited on this date. An exit interview was conducted, and a copy of this report was provided at the conclusion of the inspection.


summary: Facility Evaluation

raw_content:
Narrative:
On April 22, 2026, Licensing Program Analyst (LPA), Melissa Renovato arrived at ZND Residential STRTP for the purpose of conducting an unannounced Case Management inspection and met with Isaac Salinas. The purpose of the inspection was to discuss incident report details FN-2895. On April 13, 2026, Community Care Licensing received an incident report which indicated that C1 left the facility on an unauthorized absence and staff could not follow due to staff ratio. Isaac explained that S2 was at the facility with three of the clients and S1 had taken a fourth client to pick up C1 from football practice. These details were left out of the incident report which raised questions regarding staff to client ratio. LPA advised Isaac that incident reports need to include all details. No deficiencies were cited on this date. An exit interview was conducted, and a copy of this report was provided at the conclusion of the inspection.


facility_name: 3D CARES

summary: Facility Evaluation

raw_content:
Narrative:
On December 19, Licensing Program Analyst (LPA) Babatunde Aborchie, met with applicant, Brian Thomas this date for a Component II. LPA went over revisions needed for the application prior to licensure. LPA gave a copy of the LIC 184, Notice of Incomplete Application, and additional correspondence to assist with the revisions needed to the application. Copy of this report was provided to applicant.

met_with: Brian Thomas


summary: Facility Evaluation

raw_content:
Narrative:
On January 15, 2026, Licensing Program Analyst (LPA) Babatunde Aborchie arrived at 3D Cares Small Family Home (SFH) pre-licensing inspection for a new license. The applicant is requesting to be licensed for a capacity to serve three medically disabled clients (all ambulatory). The Facility was toured both inside and out with the applicant. The home is a two-story building with five bedrooms and four full bathrooms. During the inspection, LPA observed that downstairs consisted of a living room, a game room, a kitchen, a dining area and a bedroom. Bedroom #1 was fully furnished with a queen-sized bed, it was vacant, it would be used as a staff room. Medications will be stored in a kitchen cabinet. Sharp knives were inaccessible and stored in a locked box in the pantry. The First Aid Kit was in the game room and in the laundry room and contained all required items. The garage was inspected and was used for cars and storage. The water temperature was tested and measured at 118 degrees F. LPA observed a minimum of seven-day non-perishable and a three-day perishable supply of food. There was a variety of snacks available for clients. In addition to the downstairs space, there was also one full bathroom fully functioning. A trash can was observed to have tight fitting cover. The following required posted items were observed accessible to clients: personal rights, visitation policy, and current menu. There were no clients' medication logs currently. Four fire extinguishers were observed and operable. Upstairs was bedroom #2, the master bedroom, it was fully furnished with one king-sized bed, an office space and a full bathroom; it sleeps licensee and spouse. Bedroom #3, it was fully furnished with a queen-sized bed; it was vacant, has a full bathroom. Bedroom #4 was fully furnished with two full-sized beds, a closet and plenty of storage space. It will sleep two clients. Bedroom #5 was fully furnished with a king-sized bed; it would sleep one client. It was vacant. The licensee's bedroom is not accessible to the clients. All bedrooms were arranged for one child per bed. No room was commonly used for other purposes other than a bedroom, and no bedroom serves as a passageway to another room. There were adequate drawer and closet space for each child's belongings. The smoke and carbon monoxide detectors were checked and working. Cleansers/chemicals were locked and stored in the laundry room. The upstairs space includes additional storage, a loft, and an additional bathroom to be used by the clients. All hazardous items have been properly made inaccessible to areas where clients have access. All windows and screens were in good repair. Licensee states that there were five guns/weapons in the home and that the guns were locked and stored separately in a coded safe, and the ammunition was locked and stored separately in a coded safe. The licensee was reminded that the gun was locked and stored separately in a coded safe, and the ammunition was locked and stored separately in a coded. There was a total of twelve cameras, four located outdoors, and eight indoors and which met the title 22 camera policy. The facility outside grounds were also inspected and it was observed to be clean and well maintained. Emergency exits were free from obstruction. Clients' files and staff files were reviewed and found to comply. Based on today's inspection and observations, there are no deficiencies being cited at this time. A component III orientation was conducted with applicant during the visit. This report will be provided to the licensing program manager (LPM) for final approval. An exit interview was conducted, and a copy of this report was discussed and provided to Licensee.

met_with: Applicant


facility_name: A FAMILY MATTERS HOME

summary: Facility Evaluation

raw_content:
Narrative:
On June 12, 2024 at 8: AM, Licensing Program Analyst (LPA) Karen Beal conducted a Microsoft Teams meeting with the applicant and reviewed the application for A Family Matters Home Small Family Home. (SFH). A LIC 184, Letter of Application Revisions and Facility Evaluation Report (LIC 809) was emailed to applicant for corrections. The applicant signature for this form will be placed in the file.

met_with: Brandon Curtis , Applicant


summary: Facility Evaluation

raw_content:
Narrative:
On July 3, 2024, at 9:10AM, Licensing Program Analyst (LPA) Karen Beal a Pre-Licensing inspection at A Family Matters Home. LPA met with applicant Brandon Curtis who led a tour of the home. The facility was toured both inside and out with the applicant. Applicant is applying for a application for a small family home (SFH) Downstairs: Bedroom #1, It is furnished with a full bed . It will sleep one client. The room will be converted with two twin bed if another client is placed. There is also a family room, a living room, dining area, a kitchen, storage and one bathroom. Upstairs: Bedroom #2 master bedroom , It is furnished with a king bed . It sleeps the applicant and his wife. Bedroom #3, it is furnished with a twin loft bed and sleeps bio-son Bedroom #4, the room is furnished with a daybed and sleeps the bio daughter Upstairs also the locked laundry room. Bedrooms are arranged so that no more than two children share a room, and there is one child per bed. No room commonly used for other purposes is used as a bedroom, and no bedroom serves as a passageway to another room. There is adequate drawer and closet space for children's belongings. The smoke detectors were checked and were working properly. Continued on LIC 809-C Continued from LIC Inside the facility there fireplace properly screened. Telephone service and appliances were in a working order. Medications are locked in the kitchen cabinet area. Cleansers/chemicals were locked and stored in the laundry room Sharp knives were inaccessible and stored in locked kitchen cabinet. The hot water temperature was tested and noted to be 120 degrees. Proper storage of all food was discussed. Trash cans for storage of solid waste have tight fitting lids. First Aid kit were accessible with all required items, and it was in the kitchen cabinet. A Fire extinguisher was observed and properly charged. The Facility Sketch, Emergency Disaster Plan, visitation policy and Personal Rights were posted. The backyard where children will have access to play was completely fenced and free of hazards. Component III video was view with the applicant. There are no deficiencies to be cited at this time. The request to be licensed for small family home will be forwarded to Licensing Program Manager for final approval. An exit interview was conducted. A copy of this report was provided to Applicant/Licensee

met_with: Brandon Curtis, Applicant


facility_name: A PEAR N SON FAMILY HOME

summary: Facility Evaluation

raw_content:
Narrative:
On April 1, 2025 at 1:30PM, Licensing Program Analyst (LPA) Adaleyci Caballero met with Applicant Ebony Pearson for a Component II of the application process. Lpa a. Caballero went over revisions needed for the application prior to license and are due no later than May 5, 2025. Lpa a. Caballero provided applicant with a copy of the LIC 184, Notice of Incomplete Application and additional correspondence to assist with the revisions needed to the application. A copy of this report was provided to applicant via email. The original signed copy of this report will be placed in the facility file.

met_with: Applicant-Ebony Pearson


summary: Facility Evaluation

raw_content:
Narrative:
On June 23, 2025, at 11:15AM, Licensing Program Analysts (LPAs) Adaleyci Caballero and Cynthia Ramos completed a pre-licensing inspection of A Pear N Son Small Family Home (SFH). LPAs met with Applicant Ebony Pearson who led a tour of the home. The facility was toured both inside and out with the applicant. There are no clients in placement. The townhouse is a two story building with two bedrooms and two full bathrooms which are set up as follows: Bedroom #1- It consisted of one queen bed. The bed had linen, comforters, and pillows. It will sleep applicant. Bedroom #2- It consisted of a set of bunk beds with a ladder and rail. The beds had linen, comforters, and pillows. It will sleep two clients. A living room, kitchen, two car garage, and a patio. The garage will be utilized for storage. The clients' bedrooms were arranged so that no more than two clients will be in a room. No room commonly used for other purposes is used as a bedroom, and no bedroom serves as a passageway to another room. There was adequate closet space for the clients' belongings. There was a smoke detector in every bedroom. The seven smoke detectors were checked and working properly. The Carbon Monoxide detectors were combined with the smoke alarms. The home's central air conditioning module was in the patio. The water heater was in the garage. The appliances were in working order. Medications will be locked in a box inside the filing cabinet in the living room. There was adequate food storage space and a supply of perishable food and non-perishable food. The home had a trash can for storage of solid waste with a tight fitting lid. There was one fire extinguisher present in the home located in the kitchen. It was observed to be properly charged and inspected by the fire department. The First Aid Kit was located in the living room accessible to clients in care. There are no firearms in the home. There is no pool in the home. The community pool is gated and inaccessible to children. There is no backyard. Corrections: Emergency Disaster Plan (LIC 610), Personal Rights, Grievance procedures, Facility Sketch, and Visitation Policies need to be posted and accessible to the public. Clients' and staff files Safeguard for cash resources Telephone service on premises Drawer space for clothing and personal belongings Toys, games, books, and educational materials Hot water temperature was at 121.3 degrees Fahrenheit. Component III was conducted. An exit interview was conducted, and a copy of this report was provided to applicant Ebony Pearson via email. The application will be forwarded to Licensing Program Manager Abdoulaye Traore once corrections are submitted to LPA.


summary: Facility Evaluation

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Narrative:
On July 14, 2025, Licensing Program Analyst (LPA) Adaleyci Caballero met with applicant Ebony Pearson to check the water temperature of her home from the pre-licensing inspection correction to be made on 06/23/25. Hot water temperature was at 115.7 degrees Fahrenheit.


facility_name: A POSITIVE PLACE

summary: Facility Evaluation

raw_content:
Narrative:
On April 15, 2024, at 11:00AM, Licensing Program Analyst (LPA) Carol Anderson conducted a prelicensing inspection to licensee a Small Family Home. LPA met with applicant/licensee Brook Hernandez. The facility was toured both inside and out with the applicant/licensee Brook Hernandez. Applicant/Licensee Brook Hernandez is applying for a capacity Small Family Home for 6 ambulatory clients. The home is two story residence located on a residential street. Downstairs includes a living room, dining room, kitchen, family room, with half bathroom. Bedroom #1, two twin beds with night stands, and dresser drawer with an adjacent bathroom with an exit door. Upstairs there are four bedrooms: Bedroom #2, Two full beds for two clients. Bedroom #3, One bunk bed for two clients. Bedroom #4, One full bed for one client Bedroom #5, Applicant/Licensee's bedroom. Bathroom located in the hallway. Bedrooms are arranged so that no more than two children share a room. No room commonly used for other purposes is used as a bedroom, and no bedroom serves as a passageway to another room. There is adequate drawer and closet space for children's belongings. The smoke detectors were checked and were working properly. Cameras are in common areas throughout the facility. Cell phones will be used instead of land line. The cell phones will be fully charged at all times. All hazardous items will be properly made inaccessible to areas where children . The medication and First Aid Kit will be locked the hallway closet. Sharp knives will be locked and inaccessible in the locked kitchen drawer. Cleansers/chemicals will be locked and stored in locked cabinet in garage. There were no guns or weapons as stated by applicant/licensee Brook Hernandez at this time. Proper storage of all food was discussed. Hot water temperature reading at 111 degrees. The Emergency Disaster Plan (LIC 610c), Personal Rights posted for children to view. The backyard where children can play was completely fenced and free of hazards. The applicant/licensee Brook Hernandez has been informed that the address to this facility is available to the public. All special incident reports (SIR's) will be sent via e-mail to: cclpaccr@dss.ca.gov. The applicant/licensee Brook Hernandez was provided with an updated Guardian personnel summary at the time of this visit and understands that once the license is approved, all employees and volunteers shall have an approved criminal record clearance for CCL and be associated to this facility. The fire clearance has been approved. Based on the facility pre-licensing inspection and facility records' review, no deficiencies were noted at time of the inspection An exit interview was conducted, and a copy of this report was provided to Applicant/Licensee Brook Hernandez.

met_with: Brook Hernandez


summary: Facility Evaluation

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Narrative:
On December 8, 2025, at 2: PM, Licensing Program Analyst (LPA) Lucero Jauregui conducted an unannounced inspection at the facility and met with Nanny Jasmine Stewart. The purpose of the inspection is to conduct a case management. On December 4, 2025 the Department received information regarding a fire in the home and law enforcement involvement. LPA Jauregui is gathering additional information. LPA Jauregui spoke with Licensee Brook Hernandez over the phone. Based on information gathered, further information is needed and the case management will be extended. An exit interview was conducted and copy of this report was provided to Jasmine Stewart.

met_with: Jasmine Stewart


summary: Complaint Investigation - Unsubstantiated - 1 allegation

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Narrative:
It was reported that licensee inappropriately restrained minor. It was reported that S1 and another staff were pinning C1 down. Confidential interview denied C1 being restrained. A confidential interview indicated observing an incident in which an individual ran out of the home, another individual was seen running after them, taking them down to the floor, and pinning them face down with their arms behind their back. The investigation did not yield evidence that the incident involved C1 or any clients in care. It was reported that licensee spoke to minor in an inappropriate manner. It was reported that S1 and additional staff were heard yelling and using profanity when speaking to C1 during an incident. Confidential interviews indicated staff speak in a normal tone of voice. Confidential interview indicated S1 shouts out when looking for their coffee or shoes, however, it is not directed towards any client. A confidential interview indicated there was an incident outside of the home between two individuals where they were screaming profanities at each other. However, the investigation did not yield evidence that the incident involved C1 or any clients in care. It was reported that licensee did not provide adequate supervision resulting in minors engaging in inappropriate behavior. It was reported that the children have thrown rocks at neighbors' houses without supervision. Confidential interview indicated that children in care are not allowed to go outside without supervision. Confidential interviews indicated one client in care, C2, is incapable of throwing items. A confidential interview indicated if a client were to go outside, S1 always stays with the client and follows them. It was reported that licensee did not assist minor with school work. It was reported that S1 does not convince the children to do their homework or other things. Confidential interview indicated the children complete their work in school and they are not assigned homework. Consistent confidential interviews indicated clients are not assigned homework and clients have not requested help from staff to complete their homework. Continued.... Based on confidential interviews and a lack of evidence to support the allegations, the allegations licensee inappropriately restrained minor, licensee spoke to minor in an inappropriate manner, licensee did not provide adequate supervision resulting in minors engaging in inappropriate behavior, and licensee did not assist minor with school work may have happened or may be valid, but there is not a preponderance of the evidence to prove that the alleged violations occurred. Therefore, the allegations are unsubstantiated. An exit interview was conducted, and a copy of this signed report and appeal rights were provided to Licensee Brook Hernandez..

Investigation Findings:
13On December 19, 2025, at 8: AM, Licensing Program Analyst (LPA) Lucero Jauregui arrived at the facility unannounced and met with Licensee Brook Hernandez to discuss the investigative finding for the allegations noted above. LPA Jauregui conducted an inspection of the facility on September 19, 2025, and no deficiencies were noted. During the investigation, LPA Jauregui interviewed four staff (S1-S3, S5), two clients (C1, C3), two County Social Workers (CSW1-CSW2), and one witness. LPA attempted to interview one client (C2) but was unable to obtain a statement due to the child's limited verbal abilities. LPA attempted to interview one staff (S4), however, after numerous attempts, LPA was unsuccessful. Pertinent documents were obtained. On September 9, 2025, Community Care Licensing (CCL) received allegations that licensee inappropriately restrained minor, licensee spoke to minor in an inappropriate manner, licensee did not provide adequate supervision resulting in minors engaging in inappropriate behavior, and licensee did not assist minor with school work. Continued.... UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Dawn Segura LICENSING EVALUATOR NAME: LUCERO JAUREGUI LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 08-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SAN DIEGO RO, METROPOLITAN DR. # FACILITY NAME: A POSITIVE PLACEFACILITY NUMBER: VISIT DATE: 12/19/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Licensee Brook Hernandez


summary: Facility Evaluation

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Narrative:
On February 6, 2026, at 11: AM Licensing Program Analyst (LPA) Lucero Jauregui conducted an unannounced case management visit at the facility and met with Licensee Brook Hernandez. The purpose of this visit is to cite for a deficiency observed. It was reported to Community Care Licensing (CCL) that sharp objects, specifically kitchen knives, were observed on the kitchen counter of the home. It was also reported that a client in care expressed thoughts of harming themself and others in the home while the knives were accessible to the client. During visits to the home conducted on October 24, 2025 and December 19, LPA observed knives in the kitchen sink and on the kitchen counter in areas accessible to clients in care. Based on observations, the facility will be cited for violating Title 22, Division 6, Chapter 1, Article 07. Physical Environment 80087(g) Buildings and Grounds. [See Lic9099d]. An exit interview was conducted and a plan of correction was developed with Licensee Brook Hernandez. A copy of this report, LIC 9099D and appeal rights were provided to Licensee Brook Hernandez.


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Narrative:
It was reported that S1 was informed of the concern and was requested to develop a safety plan to put kitchen knives away; however, S1 refused to put the knives away and contacted Emergency Screening Unit (ESU) instead. Confidential interview indicated C1 was unable to keep themself safe from hurting themself or S1. Confidential interview indicated C1 has never attempted to attack S1. Confidential interview indicated sharps are kept locked in a kitchen cabinet. Another confidential interview indicated S1 only has one knife and it is inaccessible to children in care. Confidential interview indicated C1 has many safety plans in place and speaking with their relative is their coping skill. Confidential interview indicated when S1 was made aware of C1's thoughts of harming themself and/or others, S1 contacted the Emergency Screening Unit (ESU) and C1 was transported to ESU by the Mobile Crisis Response Team. Based on confidential interviews, the allegation that licensee would not participate in safety planning for a minor in care may have happened or may be valid, but there is not a preponderance of the evidence to prove that the alleged violations occurred. Therefore, the allegation are unsubstantiated. An exit interview was conducted, and a copy of this signed report and appeal rights were provided to Licensee Brook Hernandez.

Investigation Findings:
13On February 6, 2026 at 11: AM, Licensing Program Analyst (LPA) Lucero Jauregui arrived at the facility unannounced and met with Licensee Brook Hernandez to discuss the investigative finding for the allegation noted above. LPA Jauregui conducted an inspection of the facility on October 24, 2025, and no deficiencies were noted. During the investigation, LPA Jauregui interviewed one staff (S1), one client (C2), and two county social workers (CSW1-CSW2). LPA attempted to interview two clients (C2-C3), however, C2 refused. LPA attempted to interview C3 but was unable to obtain a statement due to child's limited verbal abilities. Pertinent documents were obtained. On October 21, 2025, Community Care Licensing (CCL) received allegation that licensee would not participate in safety planning for a minor in care. It was reported that C1 had thoughts to harm themself and others in the home. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Dawn Segura LICENSING EVALUATOR NAME: LUCERO JAUREGUI LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 08-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SAN DIEGO RO, METROPOLITAN DR. # FACILITY NAME: A POSITIVE PLACEFACILITY NUMBER: VISIT DATE: 02/06/2026

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
**This is an amended LIC9099 to the original delivered on 2/6/2026** Confidential interview indicated C1 became agitated and was throwing their dirty dish in the sink. Confidential interview indicated S2 heard C1 getting louder and removed the other children from the home. Confidential interview indicated C1 started throwing items around the kitchen hitting S1 and breaking glass. Confidential interview indicated S1 attempted to verbally de-escalate C1. Confidential interview indicated S1 did not yell or use a stern voice and reminded C1 of repercussions. Confidential interview denied S1 asking C1 if they want to fight. Confidential interview indicated C1 sat down at the dining table and S1 swept the glass toward the chair where C1 was sitting. Another confidential interview indicated glass was shattered all over the kitchen and living room area and it was not safe for C1 to get up from the chair until it was cleaned up. Confidential interview indicated C1 sat in the chair for one to two hours. Another confidential interview indicated the glass was picked up in a timely manner. Confidential interview denied the allegations and indicated reduced screen time is used as a form of consequence. The investigation yielded no information to corroborate the allegations or any other witnesses to the alleged incident. Based on conflicting confidential interviews, the allegations that resource parent demonstrated inappropriate form of discipline and resource parent spoke inappropriately towards a minor may have happened or may be valid, but there is not a preponderance of the evidence to prove that the alleged violations occurred. Therefore, the allegations are unsubstantiated. An exit interview was conducted, and a copy of this signed report and appeal rights were provided to Licensee Brook Hernandez.

Investigation Findings:
13On February 6, 2026 at 11: AM, Licensing Program Analyst (LPA) Lucero Jauregui arrived at the facility unannounced and met with Licensee Brook Hernandez to discuss the investigative finding for the allegation noted above. LPA Jauregui conducted an inspection of the facility on October 29, 2025, and no deficiencies were noted. During the investigation, LPA Jauregui interviewed two staff (S1-S2) and one client (C1), Pertinent documents were obtained. On October 24, 2025, Community Care Licensing (CCL) received allegations that resource parent demonstrated inappropriate form of discipline and resource parent spoke inappropriately towards a minor. It was reported that S1 had C1 sit on a chair and S1 swept glass around the chair to keep C1 on the chair. It was also reported that S1 told C1 they could leave the chair but they would have to "step on the glass." Additionally, it was reported that S1 told C1 they can "fight" if C1 wants to. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Dawn Segura LICENSING EVALUATOR NAME: LUCERO JAUREGUI LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 08-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SAN DIEGO RO, METROPOLITAN DR. # FACILITY NAME: A POSITIVE PLACEFACILITY NUMBER: VISIT DATE: 02/06/2026

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


facility_name: A SAFE SPACE SFH

summary: Facility Evaluation

raw_content:
Narrative:
On July 12, 2024 at 9:00AM, Licensing Program Analyst (LPA) Adaleyci Caballero met with applicant Candice Caldwell via Microsoft Teams Meeting for a Component II of the application process. Lpa a. Caballero went over revisions needed for the application prior to license. Lpa a. Caballero gave a copy of the LIC 184, Notice of Incomplete Application, and additional correspondence to assist with the revisions needed to the application. A copy of this report was provided to applicant via email. Original signed copy of this report will be placed in the facility file. **This report was amended to correct the date and time on the narrative. Report emailed to applicant for signature.

met_with: Applicant-Candice Caldwell


summary: Facility Evaluation

raw_content:
Narrative:
On August 6, 2024, at 12:00PM, Licensing Program Analyst (LPA) Adaleyci Caballero completed a pre-licensing inspection of A Safe Space Small Family Home (SFH). LPA met with Applicant Candice Caldwell who led a tour of the home. The facility was toured both inside and out with the applicant. There are no clients in placement. The home is a two-story building with four bedrooms and three full bathrooms which are set up as follows: · Bedroom #1- (first floor) It consisted of a single bed. The bed had linen, comforters, and pillows. It will sleep one client. · Bedroom #2- (second floor) It consisted of one single bed. The bed had linen, comforters, and pillows. It will sleep one client. · Bedroom #3- (second floor) It consisted of a single bed. The bed had linen, comforters, and pillows. It will sleep one client. · Bedroom #4- (second floor) It consisted of a queen bed. It will sleep applicant. A living room, office space, kitchen, dining area, laundry room, two car garage, and a backyard. The clients' bedrooms were arranged so that no more than two clients will be in a room. No room commonly used for other purposes is used as a bedroom, and no bedroom serves as a passageway to another room. There was adequate closet space for the clients' belongings. There was a smoke detector in every bedroom. Six smoke detectors and two carbon monoxide detectors were checked and working properly. The home's central air conditioning module was in the backyard. The water heater was in the garage. The appliances were in working order. The client's files will be locked inside a filing cabinet in the office area. There was adequate food storage space and a supply of three days of perishable foods and a week of non-perishable foods. The home had a trash can for storage of solid waste with a tight-fitting lid. The sharp knives were locked in a locked cabinet in the office area. Medications will be locked in a lock box in the office area. The hot water was at a temperature of 111.2 degrees Fahrenheit. There was no First Aid kit. There were two fire extinguishers present in the home located in the laundry room and dining area. It was observed to be properly charged and inspected by the fire department. There are no firearms in the home. There is no pool or other bodies of water at the home. The backyard is fully fenced and free of debris. The home has three cameras inside of the home located in the common areas and one in the outside premise of the home. Corrections to be made: · First-Aid kit and thermometer · Toys, games, books, recreational and educational supplies for the clients. · Safeguard for cash resources · Telephone service · Emergency Disaster Plan (LIC 610), Personal Rights, Grievance procedures, and visitation policies. · Medication locked and only accessible to applicant and employees for the administration. · Window screens in bedroom #2 and bedroom #4 should be in good repair. · Client records must be maintained separate and confidential. An exit interview was conducted, and a copy of this report was provided to Applicant Candice Caldwell.


summary: Facility Evaluation

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Narrative:
On August 29, 2024, at 9:00AM, Licensing Program Analyst (LPA) Adaleyci Caballero met with applicant Candice Caldwell via Microsoft Teams Meeting for a Component III of the application process. Lpa a. Caballero provided applicant with Small Family Home (SFH) presentation handout and Children Residential Program forms list handout. A copy of this report was provided to applicant via email. Original signed copy of this report will be placed in the facility file.


summary: Facility Evaluation

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Narrative:
On July 23, 2025, at 09: AM, Licensing Program Analyst (LPA) Raina Perez-Diaz completed a Post-Licensing/Annual Inspection of A Safe Space Small Family Home (SFH). LPA met Staff #2 (S2) in front of the home, who granted entrance to the home. LPA then met Licensee Candice Caldwell who led a tour of the home. The home was toured both inside and out with the Licensee. There is currently one client in placement. The home is a two-story building with four bedrooms and three full bathrooms which are set up as follows: · Bedroom #1- (first floor) It consisted of a single bed. The bed had linen, comforters, and pillows. It will sleep one client. · Bedroom #2- (second floor) It consisted of one single bed. The bed had linen, comforters, and pillows. It will sleep one client. · Bedroom #3- (second floor) It consisted of a single bed. The bed had linen, comforters, and pillows. It sleeps one client. · Bedroom #4- (second floor) It consisted of a queen bed and sleeps the Licensee. A living room, office space, kitchen, dining area, laundry room, two car garage, and a backyard. The clients' bedrooms were arranged so that no more than one client will be in a room. No room commonly used for other purposes is used as a bedroom, and no bedroom serves as a passageway to another room. There was adequate closet space for the clients' belongings. There was a smoke detector in every bedroom. Six smoke detectors and two carbon monoxide detectors were checked and working properly. The home's central air conditioning module was in the backyard. The water heater was in the garage. The appliances were in working order. The client file are locked inside a locked filing cabinet in the downstairs closet. There was adequate food storage space and a supply of three days of perishable foods and a week of non-perishable foods. The home had a trash can for storage of solid waste with a tight-fitting lid. The sharp knives were locked in a locked cabinet in the downstairs closet. The hot water was at a temperature of 134.0 degrees Fahrenheit and after adjustment, the water temperature measured at 130.0 which is still not in regulation; therefore, the facility is being cited for violation of California Code of Regulations (CCR) BUILDING AND GROUNDS Requirements 80088(e)(1) Hot water temperature controls shall be maintained to automatically regulate temperature of hot water deliver to plumbing fixtures used by clients to attain a hot water temperature of not less than 105 degrees F and not more than 120 degrees F. The medications and First Aid Kit, which contains all required items, were stored and locked in a locked cabinet in the hallway. There were two fire extinguishers present in the home located in the laundry room and dining area. It was observed to be properly charged and inspected by the fire department. There are no firearms in the home. There is no pool or other bodies of water at the home. The backyard is fully fenced and free of debris. The home has three cameras inside of the home located in the common areas and one in the outside premise of the home. LPA Perez-Diaz reviewed files for one client #1 (C1) in care . The client's file were found to have Cash/Property/Valuables records, Medical Consent forms and signed needs and services plans. LPA also reviewed five staff files (S1-S5) and deficiencies were observed. Review of staff files (S1-S5) noted missing criminal record clearance for S2, S3, S4, and S5; therefore, the licensee is being cited for violation of CCR CRIMINAL RECORD CLEARANCE 80019(e)(2) Obtain a California clearance or a criminal record exemption as required by the Department. The violation of 80019(e)(2) requires a civil penalty to be issued to the facility as S2 and S3 were working at the facility when LPA arrived, with S3 had been on schedule at the facility since April 2025 and S2 since June 2025. Additionally, Licensee was informed S2 and S3 had to leave the facility and any other staff without approved clearances will not be able to work at the facility until the clearance is obtained. Licensee understood and S2 and S3 left. All staff files (S1-S5) had proof on file of acknowledging the child abuse reporting requirements and meet the minimum qualifications and training requirements per Community Care Licensing Regulations. **continue on LIC-809-C** A review of administrative records indicate that the facility has paid their current licensing fees. LPA completed one staff interview. LPA attempted to interview C1; However, C1 declined to be interviewed. LPA left C1 her card and thanked C1 for their time. Based on the facility inspection and file reviews on this date, one Type A and one Type B violations were issued to the facility. An exit interview was conducted, a copy of this report, LIC 811, both LIC 809-D, LIC 421BG, and appeal rights were provided to Licensee Candice Caldwell.

met_with: Licensee- Candice Caldwell