raw_content:
Narrative:
Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that a violation occurred; therefore, the above allegation is Unsubstantiated. There are no deficiencies being cited at this time.

Investigation Findings:
13On July 28, 2025 9am, Licensing Program Analyst (LPA) Donald Martin conducted a follow up complaint inspection and spoke with Program Director, Rodney Hall. The purpose of this inspection was to deliver findings for the above complaint allegation. During the investigation LPA conducted confidential interviews and reviewed documentary evidence. The interviews did not produce corroborating evidence to support allegations. Interviews revealed inconsistent statements and no witnesses to suggest allegations occurred. There was no evidence to support that staff did not ensure a safe environment was provided to minor in care. Confidential interviews did not produce evidence that an unsafe environment was provided. No staff or clients interviewed corroborated the allegation. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Donald C Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION EL SEGUNDO CRP RO, N. Continental Blvd. #290B FACILITY NAME: STAR VIEW COMMUNITY TREATMENT FACILITYFACILITY NUMBER: VISIT DATE: 07/28/2025


state: CA

facility_name: STAR VIEW COMMUNITY TREATMENT FACILITY

summary: Complaint Investigation - Unsubstantiated

raw_content:
Narrative:
The facility produced documentation for phone usage. Clients are afforded daily phone calls and water is provided freely throughout the facility. Confidential interviews did no produce evidence that these personal rights are being withheld from the clients. There was no evidence that Staff do not treat minor with respect or staff are not preventing other minors from harassing minor. Confidential interviews did not produce evidence of names or instances in which the clients personal rights are being denied. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that a violation occurred; therefore, the above allegation is Unsubstantiated. There are no deficiencies being cited at this time.

Investigation Findings:
13On August 7, 2025 10am, Licensing Program Analyst (LPA) Donald Martin conducted a follow up complaint inspection and spoke with Program Manager, Michael Traylor. The purpose of this inspection was to deliver findings for the above complaint allegation. During the investigation LPA conducted confidential interviews and reviewed documentary evidence. The interviews did not produce corroborating evidence to support allegations. Interviews revealed inconsistent statements and no witnesses to suggest allegations occurred. There was no evidence that minor is not allowed visitors, minor is not allowed to have private phone calls, staff refused to provide water to youth, staff do not allow minor to attend religious activities and staff withhold basic needs items from minors. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Donald C Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION EL SEGUNDO CRP RO, N. Continental Blvd. #290B FACILITY NAME: STAR VIEW COMMUNITY TREATMENT FACILITYFACILITY NUMBER: VISIT DATE: 08/07/2025

report_type: Complaint Investigation

met_with: Michael Traylor-Program Manager

complaint_status: unsubstantiated


summary: Complaint Investigation - Unsubstantiated - 1 allegation

raw_content:
Narrative:
The investigation revealed that Y1 resided at Star View Community Treatment Facility from November 2022 through January 2025. The former resident (Y1) was not interviewed during this investigation due to their reported unknown/unauthorized whereabout status. Information obtained by Investigator Douglas from confidential interviews with Senior Administrator, three youth (residents), and other related parties as well as review of client and facility records, and incident reports from the Torrance Police Department and other law enforcement agency reports revealed a lack of information to support reported claim. The investigation further revealed that the facility was never made aware or informed by Y1 of a staff member supplying Y1 or any other youth with illegal drugs as alleged. Based on confidential statements and record review, the investigation was not promoted as there is a lack of evidence to support said claim. Therefore, the allegation is determined to be unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. There are no deficiencies cited per the California Code of Regulations, Title 22, at this time. Exit interview was conducted and a copy of this report was provided to the Administrator via email.

Investigation Findings:
UnsubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion:

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Kelly McMahon, Senior Administrator


raw_content:
Narrative:
There was no evidence that staff sprayed chemicals on minor(s). S1 did admit to spraying Lysol in the unit but never on a client C1 refused to be interviewed. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that a violation occurred; therefore, the above allegation is Unsubstantiated. There are no deficiencies being cited at this time.

Investigation Findings:
13On October 17, 2025 at 2pm, Licensing Program Analyst (LPA) Donald Martin conducted a follow up complaint inspection and spoke with Program Director, Rodney Hall. The purpose of this inspection was to deliver findings for the above complaint allegation. During the investigation LPA conducted confidential interviews and reviewed documentary evidence. The interviews did not produce corroborating evidence to support allegations. Interviews revealed inconsistent statements and no witnesses to suggest allegations occurred. There was no evidence to support that staff makes inapproporiate comment to minors(s) or uses profanity towards minor(s). Confidential interviews did not produce evidence to prove the allegations. C1 refused to be interviewed. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Donald C Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION EL SEGUNDO CRP RO, N. Continental Blvd. #290B FACILITY NAME: STAR VIEW COMMUNITY TREATMENT FACILITYFACILITY NUMBER: VISIT DATE: 10/17/2025

met_with: Rodney Hall-Program Director


summary: Facility Evaluation

raw_content:
Narrative:
On June 8, 2021 at 11am Licensing Program Analyst (LPA) Donald Martin contacted the above facility for the purpose of conducting a Case Management investigation. LPA spoke with FD and made her aware of the allegations surrounding the Case Management. In response to two incident reports submitted, dated 6/7/2021 regarding physical restraints (staff to client), and the amount of time allocated for a client to remain in the restraint. FD stated that there is no "written maximum time a client can be in a staff related restraint. The objective of this restraint is to keep the minor from harming self and others and to gradually transition the client to the least restrictive physical restraint i.e. a seated position free of physical touch by staff, when the client is deemed no longer a threat to themselves or others. During the time of the restraints, there is always a nurse present to assist and monitor the client to prevent physical injury and to verbally redirect the client to baseline. In the two Incidents on 6/7/2021, staff followed protocol correctly in both events and both clients were examined by the nurse after the restrain was completed and both were also provided with mental health assistance as well. Nothing further to report

report_type: Facility Evaluation

visit_type: Case Management

met_with: Kelly McMahon-Facility Director


raw_content:
Narrative:
LPA Sanchez P. also conducted confidential interviews with the two children who both reported inconsistent statements about who initiated the alleged inappropriate touching. LPA Sanchez P. was not able to determine whether or not staff discouraged the child from reporting the incident despite Facility Staff denying the allegations and also the child reporting that she was able to call Law Enforcement to report the incident. Based on the interviews conducted the information gathered did not produce corroborating evidence to support the above said allegations. Due to inconsistent statements LPA Sanchez P. was not able to determine if the above said allegations occurred, therefore the allegations were found to be Unsubstantiated meaning that although the allegations may have happened or are valid there is not a preponderance of evidence to prove that the alleged incident occurred. No deficiencies were observed or cited at the time of this investigation. Exit interview was conducted, and a copy of this report will be mailed and e-mailed to the facility for signature due to COVID-19 restrictions.

Investigation Findings:
13On May 17, 2021 at 12:18pm Licensing Program Analyst (LPA), Emelyn Sanchez P. conducted a follow-up complaint tele-inspection visit to Vista Del Mar Child & Family Services- Special Care and met with Jermaine Trottie, Unit Supervisor. The purpose of the visit was to deliver findings for the above complaint allegations. During the course of investigating the allegations for lack of supervision resulting in inappropriate interactions between minors and staff encouraged minor to not report an incident, LPA Sanchez P. conducted confidential interviews with related parties. After conducting the confidential interviews and reviewing the following documentation: Facility Internal Investigation Report, it was stated by facility staff that the allegations were false. Facility staff reported that the children were always supervised and were within six feet of them so a visual was maintained to ensure safety. Facility Staff who were present at the time of the alleged incident denied seeing any inappropriate touching or even talking among the two children. Facility Staff stated that unfortunately it was a "she said, she said" situation as the girls blamed each other. Report Cont. on LIC 9099-C. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Lakescia Smith LICENSING EVALUATOR NAME: Emelyn Sanchez Peralta LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, N. Continental Blvd. #290B FACILITY NAME: VISTA DEL MAR CHILD & FAMILY SERVICES-SPECIAL CAREFACILITY NUMBER: VISIT DATE: 05/17/2021

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Jermaine Trottie


facility_name: VISTA DEL MAR CHILD & FAMILY SERVICES-SPECIAL CARE

raw_content:
Narrative:
Witnesses had no independent knowledge of the incident and have not witnessed Staff Member #1 behave inappropriately with clients. Staff Member #1 denied the allegation. Due to a lack of evidence, it has been determined that the allegation is Unsubstantiated at this time meaning, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or disprove that a violation occurred. There were no deficiencies cited per California Code of Regulations, Title 22. Exit Interview conducted with Facility Representative and a copy of this report and appeal rights are emailed to Unit Supervisor Renee Capeloto.

Investigation Findings:
UnsubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion:

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Facility Representative, Kathy Williams Youth Development Counselor Lead


summary: Complaint Investigation - Substantiated - 1 allegation

raw_content:
Narrative:
It was revealed that on 06/13/2021, C1 stroked and orally copulated the penis of Client #2 (C2) in a room at the facility. Interviews and review of video footage confirm C1 and C2 along with two other clients were unsupervised by staff at the time the incident occurred, as the sole staff member who was in the room, momentarily left the room. The investigation further revealed that it was the suggestion of one of the other clients in the room that C1 orally copulate C2 to which C1 ultimately agreed after persistent request from that client. Although the act was not the request of C2, C2 did not refuse the act and pulled C2's pants down to assist C1. It was revealed C1 felt pressured to perform the act on C2 and as a result, C1 later informed a staff member what happened. Local law enforcement was contacted by the facility. C1 acknowledged C1 willfully performed the act on C2 but indicated C2 held C1's wrist while C1 performed the act. Per the video surveillance footage, the staff member on duty at the time left the room. C1 orally copulated C2 for approximately 3 seconds before the staff member returned to the room. Video footage indicates the staff member had left the room for approximately 30 seconds. Based on all information obtained during the investigation, the preponderance of the evidence standard has been met. The Department has determined a lack of supervision contributed to sexual misconduct between C1 and C2 while in care. The allegation is deemed substantiated at this time and thus poses an immediate health, safety and personal rights risk of harm to children placed in care. The facility is issued a citation in accordance with the California Code of Regulations, Title Regulations, Division 6, Chapter 5; Section 84172 (b) Personal Rights and Chapter 6; Section Responsibility for Providing Care and Supervision. An exit interview was conducted, and appeal rights were discussed. A copy of this report, the Confidential Names List and appeal rights were provided to Facility Representative. (Continued on page LIC9099-D)

Investigation Findings:
13On December 16, 2021 at 1: PM, Licensing Program Analyst (LPA), Regina Martin conducted a follow-up complaint inspection to deliver findings concerning the above-mentioned allegation. LPA Martin met with Mark Walker, Youth Development Counselor Supervisor and Jermaine Trottie, Unit Supervisor to discuss the investigative outcome. The investigation was conducted by Licensing Special Investigator Dennis Douglas of the Community Care Licensing (CCL) Investigations Bureau. On June 14, 2021, CCL received an allegation that Client #1 (C1) (see LIC811, dated 12/16/2021) was sexually assaulted by Client #2 while in care. Investigator Dennis completed the investigation which included confidential interviews with three Clients, staff members and review of related client files, Los Angeles Police Department Incident Report and review of corresponding facility surveillance video footage. (Continued on page LIC9099-C) SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Regina Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, N. Continental Blvd. #290B FACILITY NAME: VISTA DEL MAR CHILD & FAMILY SERVICES-SPECIAL CAREFACILITY NUMBER: VISIT DATE: 12/16/2021

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion:

met_with: Facility Representatives, Mark Walker and Jermaine Trottie

complaint_status: SUBSTANTIATED


raw_content:
Narrative:
Child 1 stated that staff did not touch Child 1 and that someone touched Child 1 while in El Salvador. Child 1 stated not interacting with any male staff at facility. Based on the interviews conducted and documentary evidence obtained the information did not produce corroborating evidence to support the above said allegation. Due to inconsistent statements LPA Phillips was not able to determine if the above said allegation occurred, therefore the allegation is found to be Unsubstantiated meaning that although the allegations may have happened or is valid there is not a preponderance of evidence to prove that the alleged incidents occurred. No deficiencies cited at the time of this investigation.

Investigation Findings:
13On 12/30/2021, 2021 at 1: PM Licensing Program Analyst (LPA), Zena Phillips conducted a follow-up complaint investigation visit to VISTA DEL MAR CHILD & FAMILY SERVICES-SPECIAL CARE and met with Renee Capeloto, Unit Director. The purpose of the visit was to deliver findings for the above complaint allegation. During the course of investigating the allegation, pertinent parties were interviewed, reviewed facility records and Incident Reports. Based on the interviews conducted and statements obtained during the investigation the above allegation cannot be substantiated because LPA Phillips obtained inconsistent statements from staff and resident in care. Staff 1 denied the above allegation happened as there about six (6) overnight staff walking the floors. Staff 1 stated that Child 1 has not been left alone with any males in this unit. Staff 2 stated that Child 1 said having flash back about abuse from an uncle. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Lakescia Smith LICENSING EVALUATOR NAME: Zena Phillips LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, N. Continental Blvd. #290B FACILITY NAME: VISTA DEL MAR CHILD & FAMILY SERVICES-SPECIAL CAREFACILITY NUMBER: VISIT DATE: 12/30/2021

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Renee Capeloto/Unit Director


raw_content:
Narrative:
restraints are conducted when clients in care pose imminent danger to self and others, staff have to be Pro-Act trained and two or more staff must conduct the restraint. There were no video footage to corroborate the incident due to complaint reported two or more months after incident. Staff #2, Staff #4 and Staff #5 all stated that Child #1 did not disclose reason for needing to make call @2 : AM and call was denied to due to phone policy. No calls are allowed after 10:00PM unless emergency. Child #1 did not state reason for call during interview. Staff #1, Staff #2, Staff #4 & Staff #5 all stated will intervene when an altercation occurs between resident for safety of residents. Staff #2 denied having inappropriate interactions with Child #1 and would not enter room without knocking. Staff #2 stated three staff were present during incident with Child #1. Staff #4 & Staff #5 confirm Staff #2 did not handle Child #1 in a rough manner or touch inappropriately. Based on the interviews conducted and documentary evidence obtained the information did not produce corroborating evidence to support the above said allegations. Due to inconsistent statements LPA Phillips was not able to determine if the above said allegations occurred, therefore the allegations are found to be Unsubstantiated meaning that although the allegations may have happened or is valid there is not a preponderance of evidence to prove that the alleged incidents occurred. Therefore, the allegations are unsubstantiated. There are no deficiencies cited at this time. Exit interview was conducted, and copy of the report will be emailed to facility Jermaine Trottie/ Unit Supervisor.

Investigation Findings:
13On June 3, 2022 at 8: AM Licensing Program Analyst (LPA), Zena Phillips conducted a follow-up complaint investigation visit to VISTA DEL MAR CHILD & FAMILY SERVICES-SPECIAL CARE and met with Rebecca Hatcherson/Adminstrative Assistant. The purpose of the visit was to deliver findings for the above complaint allegations. LPA conducted confidential interviews and reviewed Child and Family Team Meeting Minutes, Needs and Service Plan, Incident Reports and facilities emergency intervention policies and procedures. Confidential interviews indicated that client in care was restrained by staff for attempting to assault staff, however did not sustain any injuries as a result of the restraint. Child #1 also stated was not injured during restraint. Confidential interviews indicated that UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Lakescia Smith LICENSING EVALUATOR NAME: Zena Phillips LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, N. Continental Blvd. #290B FACILITY NAME: VISTA DEL MAR CHILD & FAMILY SERVICES-SPECIAL CAREFACILITY NUMBER: VISIT DATE: 06/03/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Based on the observations made during today's inspection, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. Exit interview was conducted, and a copy of this report will be emailed to the Unit Director.

Investigation Findings:
13On July 21, 2022 at 8: AM Licensing Program Analyst (LPA), Zena Phillips conducted a follow-up complaint investigation visit to VISTA DEL MAR CHILD & FAMILY SERVICES-SPECIAL CARE and met with Richard Harbor/ Overnight Supervisor. The purpose of the visit was to deliver findings for the above complaint allegation. During the investigation, a total of one (1) client, four (4) staff and one (1) CSW were interviewed. Confidential interviews, documentary evidence of Special Incident Report (SIR) 788640. Based on the interviews conducted and documentary evidence, the information gathered did not produce corroborating evidence to support the above said allegation. LPA Phillips was not able to determine if the above said allegations occurred, therefore the allegation is determined to be unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that a violation occurred. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Lakescia Smith LICENSING EVALUATOR NAME: Zena Phillips LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, N. Continental Blvd. #290B FACILITY NAME: VISTA DEL MAR CHILD & FAMILY SERVICES-SPECIAL CAREFACILITY NUMBER: VISIT DATE: 07/21/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Richard Harbor/ Overnight Supervisor


raw_content:
Narrative:
Staff report that personal items are not stored in the client's rooms due to safety. Clients are given personal items with supervision and then items returned to locker. Client interviews reveal that one client is taking items that are not their personal items. The items are then returned to rightful client. All staff and two (2) client confirm this is what has happened. The facility provided documentation showing inventory log of items resident had upon placement at facility. After reviewing inventory log LPA Phillips did not observe any missing items mentioned in the complaint allegations. Based on the interviews conducted and documentary evidence, the information gathered did not produce corroborating evidence to support the above said allegations. LPA Phillips was not able to determine if the above said allegations occurred, therefore the allegations are determined to be unsubstantiated, meaning that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that a violation occurred. Based on the observations made during today's inspection, no deficiencies were cited Exit interview was conducted, and a copy of this report will be emailed to the Unit Director.

Investigation Findings:
13On August 18, 2022 at 9: AM Licensing Program Analyst (LPA), Zena Phillips conducted a follow-up complaint investigation visit to VISTA DEL MAR CHILD & FAMILY SERVICES-SPECIAL CARE and met with Mark Walker/Youth Development Counselor Supervisor . The purpose of the visit was to deliver findings for the above complaint allegations. During the investigation of the allegations. LPA Phillips conducted confidential interviews with five (5) Staff and three (3) clients. After conducting the confidential interviews and review of the following documentation: Child and Family Team Meeting Minutes, Needs and Service Plan, client file, allowance log and SIR reports. There was not enough evidence to support the allegations occurred. Staff deny that residents personal items are not safe guarded. Staff report personal items are stored in a locker and client allowed access with supervision. Staff deny that client does not have access to personal items. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Lakescia Smith LICENSING EVALUATOR NAME: Zena Phillips LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, N. Continental Blvd. #290B FACILITY NAME: VISTA DEL MAR CHILD & FAMILY SERVICES-SPECIAL CAREFACILITY NUMBER: VISIT DATE: 08/18/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Confidential interviews revealed the facility has six (6) air conditioning units on the Earth wing with regular maintenance scheduled. LPA Phillips observed laser thermometer reading of vents for five (5) rooms and one (1) common room. LPA Phillips was not able to determine if the above allegation occurred, therefore the allegation is determined to be unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that a violation occurred Based on the observations made during today's inspection, no deficiencies were cited. Exit interview was conducted, and a copy of this report will be emailed to Mark Walker /YDC Supervisor. .

Investigation Findings:
13On October 10, 2022 @ 10: AM Licensing Program Analyst (LPA) Zena Phillips made follow up vsiit to VISTA DEL MAR CHILD & FAMILY SERVICES-SPECIAL CARE for the purpose of delivering findings on the allegation listed above. LPA Phillips was greeted by Mark Walker/ YDC Supervisor who granted access to the facility. During the course of the investigation LPA Phillips conducted seven (7) confidential interviews, reviewed facility work orders request for HVAC,and LPA observed laser thermometer reading in Earth wing air condition vents. Confidential interviews revealed that facility was at uncomfortable temperature , however documentary evidence and LPA observation showed facility temperature was in compliance. Based on the interviews conducted and documentary evidence, the information gathered did not produce corroborating evidence to support the above said allegation. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Lakescia Smith LICENSING EVALUATOR NAME: Zena Phillips LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, N. Continental Blvd. #290B FACILITY NAME: VISTA DEL MAR CHILD & FAMILY SERVICES-SPECIAL CAREFACILITY NUMBER: VISIT DATE: 10/10/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Mark Walker/ Youth Development Counselor Supervisor


raw_content:
Narrative:
LPA Phillips was not able to determine if the above said allegation occurred, therefore the allegation is determined to be unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that a violation occurred. Based on the observations made during today's inspection, no deficiencies were cited. Exit interview was conducted, and a copy of this report will be emailed to Renee Capeloto/ Unit Director.

Investigation Findings:
13On 10/28/2022 @ 9:10AM Licensing Program Analyst (LPA) Zena Phillips made an unannounced follow up visit to VISTA DEL MAR CHILD & FAMILY SERVICES-SPECIAL CARE for the purpose of delivering findings. LPA was met by Kathy Williams/Lead YDC who provided current census. During the investigation LPA Phillips conducted six (6) confidential interviews and reviewed the following documentation:: SIR's, NSP along with CFTM notes. Staff #1 through Staff #5 denied the allegation occurred and reported to LPA Phillips that only staff notes were taken from Child #1 . Confidential interviews and documentary evidence reveal that Child #1 was not handled in a rough manner and no physical contact occurred with staff during incident. Due to inconsistents statements from confidential interviews LPA was not able to substantiate that minor was handled in a rough manner while in care. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Lakescia Smith LICENSING EVALUATOR NAME: Zena Phillips LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, N. Continental Blvd. #290B FACILITY NAME: VISTA DEL MAR CHILD & FAMILY SERVICES-SPECIAL CAREFACILITY NUMBER: VISIT DATE: 10/28/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Kathy Williams/Lead Youth Development Counselor


raw_content:
Narrative:
Allegation stated: Facility staff injured minor while restraining them. .Facility files reveal that direct care staff are ProAct trained and documentary evidence reveal there were two staff conducting restraints as reported in SIR reports. Documentary evidence and confidential interviews reveal that Child #1 was checked by nursing staff for injuries after each restraint and no injuries reported.. Allegations stated: Facility staff denied minor's multiple requests to be seen by a doctor. Facility is not ensuring that minor receives dental care. Confidential interviews and documentary evidence reveal that Child #1 was awol and away from facility and not unable to attend any medical appointments. Due to inconsistent statements LPA Phillips was not able to determine if the above said allegations occurred, therefore the allegations were found to be Unsubstantiated meaning that although the allegations may have happened or are valid there is not a preponderance of evidence to prove that the alleged incidents occurred Based on the observations made during today's inspection, no deficiencies were cited. Exit interview was conducted, and a copy of this report will be emailed to the Jermaine Trottie/ Unit Supervisor

Investigation Findings:
13On November 15, 2022 at 11: AM Licensing Program Analyst (LPA), Zena Phillips conducted a follow-up complaint investigation visit to VISTA DEL MAR CHILD & FAMILY SERVICES-SPECIAL CARE and met with Jermaine Trottie/ Unit Supervisor. The purpose of the visit was to deliver findings for the complaint allegations listed. Minor was made to take medication that was not prescribed: During the investigation of the allegations: LPA conducted eight (8) confidential interviews, reviewed facility files, Special Incident Reports, Needs and Service Plan and CFTM notes. It was reported to LPA Phillips during confidential interviews that nursing staff administers all medication and facility submit all prescriptions to the courts. Staff deny that minor was forced to take medication that was not precribed. Direct Care Staff do not dispense medication only nursing staff. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Lakescia Smith LICENSING EVALUATOR NAME: Zena Phillips LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, N. Continental Blvd. #290B FACILITY NAME: VISTA DEL MAR CHILD & FAMILY SERVICES-SPECIAL CAREFACILITY NUMBER: VISIT DATE: 11/15/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Jermaine Trottie/ Unit Supervisor


raw_content:
Narrative:
Based on the observations made during today's inspection, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. Exit interview was conducted, and a copy of this report will be emailed to Mark Walker and Unit Director.

Investigation Findings:
13Report amended on 12/01/2022 for corrections. On July 21, 2022 at 8: AM Licensing Program Analyst (LPA), Zena Phillips conducted a follow-up complaint investigation visit to VISTA DEL MAR CHILD & FAMILY SERVICES-SPECIAL CARE and met with Richard Harbor/ Overnight Supervisor. The purpose of the visit was to deliver findings for the above complaint allegation. During the investigation, a total of one (1) client, four (4) staff and one (1) CSW were interviewed. Confidential interviews, documentary evidence of Special Incident Report (SIR) 788640. Based on the interviews conducted and documentary evidence, the information gathered did not produce corroborating evidence to support the above said allegation. LPA Phillips was not able to determine if the above said allegations occurred, therefore the allegation is determined to be unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that a violation occurred. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Lakescia Smith LICENSING EVALUATOR NAME: Zena Phillips LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, N. Continental Blvd. #290B FACILITY NAME: VISTA DEL MAR CHILD & FAMILY SERVICES-SPECIAL CAREFACILITY NUMBER: VISIT DATE: 12/01/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Mark Walker/Youth Development Counselor Supervisor


raw_content:
Narrative:
Based on the interviews conducted, documentary evidence, and LPA video review, the preponderance of standard has been met, therefore the above allegation is found to be substantiated. Facility cited on the attached LIC D for violation of California Code of Regulations, Title 22, Division 6, regulation 84175. Restraint and Seclusion. Facility staff did not properly perform restraint of client as revealed in video footage of incident client place in choke hold. Exit interview was conducted, and a copy of this report will be emailed to the Amy Jaffe Administrator.

Investigation Findings:
13This report has been amended from previous report to correct allegation findings. On May 10, 2022 at 9: AM, Licensing Program Analyst (LPA) Zena Phillips made an unannounced visit to VISTA DEL MAR CHILD & FAMILY SERVICES-SPECIAL CARE and spoke with Renee Capeloto ,Youth . The purpose of this visit was to deliver the findings for the above complaint allegation. During the investigation, a total of one (1) client and four (4) staff were interviewed. Confidential interviews, documentary evidence of Special Incident Report (SIR) 788640, and LPA review of video footage of the incident revealed that cleint was improperly restrained and placed in a choke hold.. SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Lakescia Smith LICENSING EVALUATOR NAME: Zena Phillips LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, N. Continental Blvd. #290B FACILITY NAME: VISTA DEL MAR CHILD & FAMILY SERVICES-SPECIAL CAREFACILITY NUMBER: VISIT DATE: 12/01/2022

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion:

met_with: Mark Walker /Youth Development Counselor Supervisor


raw_content:
Narrative:
Based on confidential statements obtained, the allegation is determined Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. There are no deficiencies cited at this time. Exit interview completed. A copy of this report and LIC811 was provided to Facility Representative Stacy Hasegawa, Case Manager.

Investigation Findings:
13On February 22, 2023 at 11: AM, Licensing Program Analyst (LPA), Regina Martin conducted a follow-up complaint inspection to deliver findings concerning the above-mentioned allegation. LPA Martin spoke with Renee Capeloto, Unit Supervisor by telephone to discuss the investigative outcome. LPA further met with facility representative Stacy Hasegawa, Case Manager during this visit at Vista Del Mar Child & Family Services-Special Care. The allegation was referred to Investigations Bureau for assignment. On May 26, 2022, CCL received an allegation that staff members (Staff #1 and Staff #2 [S1 & S2]) are providing drugs to minors while in care. On May 27, 2022, LPA Maritn met with facility representative, informed of investigation and obtained records. Based on records reviewed and confidential interviews of 5 residients and staff members, the allegation cannot be substantiated as gathered information obtained produced inconsistent statements and "rumors" of an alleged incident regarding S1 and S2. (Continued on page LIC9099-C) UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Regina Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, N. Continental Blvd. #290B FACILITY NAME: VISTA DEL MAR CHILD & FAMILY SERVICES-SPECIAL CAREFACILITY NUMBER: VISIT DATE: 02/22/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Unit Supervisor Renee Capeloto Stacy Hasegawa, Case Manager


raw_content:
Narrative:
used on resident. It was reported to LPA Phillips that hands on only happen for safety of residents, peer and staff. It was also reported to LPA Phillips that any discipline of resident starts with redirection and would be submitted in SIR. All staff deny that minor was threatened and reported that residents are redirected and allowed time to come back to baseline. It was reported to LPA Phillips by staff that safety is primary with residents and actions taken due to a safety concern not threats. It was reported to LPA Phillips that all staff are assigned a resident and staff is considered the primary for that resident. LPA Phillips was advised this allows each resident to have a one on one and a staff to reach out to for concerns. It was reported to LPA that the primary is just a staff assigned to a residents so they have someone to talk to. It was reported to LPA Phillips that each resident is evaluated and then assigned a staff that will be a good fit. Based on the interviews conducted, documentary evidence, the information gathered did not produce corroborating evidence to support the above said allegations. LPA Phillips was unable to determine if the above said allegations occurred, therefore the allegations are determined to be unsubstantiated, meaning that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that a violation occurred. Based on the observations made during today's inspection, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. Exit interview was conducted, and a copy of this report will be emailed to the Mark Walker/YDC Supervisor

Investigation Findings:
13On 03/14/2023 @ 8: AM Licensing Program Analyst (LPA) Zena Phillips conducted a follow-up complaint investigation visit to VISTA DEL MAR CHILD & FAMILY SERVICES-SPECIAL CARE and met with Kathy Williams/ Youth Development Counselor who provided the cenus. The purpose of the visit was to deliver findings for the complaint allegations listed above. LPA conducted seven (7) confidential interviews, reviewed facility files, Special Incident Reports, Needs and Service Plan and CFTM notes. It was reported to LPA Phillips during confidential interviews that staff did not encourage Child #1 to self harm and that goes against facility training. LPA Phillips was advise that staff have Trauma Informed Training and would not tell a child to self harm. Staff deny that inappropriate form of discipline was cont on 9099c UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Lakescia Smith LICENSING EVALUATOR NAME: Zena Phillips LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, N. Continental Blvd. #290B FACILITY NAME: VISTA DEL MAR CHILD & FAMILY SERVICES-SPECIAL CAREFACILITY NUMBER: VISIT DATE: 03/14/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Staff deny that: Staff did not provide a safe and comfortable environment for minor in care. Confidential interviews reveal that residents are assigned a primary staff who focuses on that resident during shift and offer additional support and supervision. Confidential interviews reveal that residents can be moved to a different wing if needed. Staff confirmed residents are not allowed in the pool without lifeguard present to assure residents safety. Due to inconsistency in statements obtained during the investigation LPA Phillips was unable to determine if the above said allegations occurred, therefore the allegations are determined to be unsubstantiated, meaning that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that a violation occurred. Based on the observations made during today's inspection, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. Exit interview was conducted, and a copy of this report will be emailed to Jermaine Trottie/YDC Supervisor

Investigation Findings:
13On August 17, 2023 @ 9: AM Licensing Program Analyst (LPA) Zena Phillips made an unannounced visit to VISTA DEL MAR CHILD & FAMILY SERVICES-SPECIAL CARE and spoke with JermaineTrottie/Youth Development Counselor Supervisor. The purpose of this visit was to deliver findings for the complaint allegations. During the investigation, Confidential interviews were conducted, facility file reviewed, special incident reports and documentary evidence did not substantiate the allegations that: Staff did not protect minor from being bullied by other minors in care. Staff did not provide a safe and comfortable environment for minor in care. Based on the interviews conducted, documentary evidence, the information gathered did not produce corroborating evidence to support the above said allegations. Staff denied the allegation that: Staff did not provide a safe and comfortable environment for minor in care. It was reported to LPA Phillips that staff do all they can to protect residents. The staff conduct room checks, confiscate contraband, intervene to protect residents from harm, and report incidents that occur as required. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Lakescia Smith LICENSING EVALUATOR NAME: Zena Phillips LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, N. Continental Blvd. #290B FACILITY NAME: VISTA DEL MAR CHILD & FAMILY SERVICES-SPECIAL CAREFACILITY NUMBER: VISIT DATE: 08/17/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Jermaine Trottie/Youth Development Counselor Supervisor


raw_content:
Narrative:
The investigation including confidential interviews with Y1, Staff member #1, Unit Supervisor, assigned County Social Worker, witness statement and review of related client file history and incident reports, revealed a lack of evidence to support reported claims of sexual assault by S1 towards C1 or that staff did not protect youth from self harming. Based on conflicting inconsistent information obtained, the allegation is determined Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. There are no deficiencies cited at this time. Exit interview completed. A copy of this report and LIC811 was provided to Facility Representative.

Investigation Findings:
13On November 21, 2023, at 11: AM, Licensing Program Analyst (LPA), Regina Martin conducted a follow-up complaint inspection at Vista Del Mar Child & Family Services-Special Care to deliver findings concerning the above-mentioned allegation. LPA Martin met with Renee Capeloto, Unit Supervisor, to discuss the investigative outcome. On July 25, 2023, Community Care Licensing Division received an allegation of sexual abuse towards Youth Resident #1 (Y1) by a male staff member who reportedly sexually assaulted the youth while in care. It was further reported that Staff did not protect Y1 from self harming. The allegation was referred to CCLD Investigator Dennis Douglas for assignment. (Continued on page LIC9099-C). UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Regina Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION EL SEGUNDO CRP RO, N. Continental Blvd. #290B FACILITY NAME: VISTA DEL MAR CHILD & FAMILY SERVICES-SPECIAL CAREFACILITY NUMBER: VISIT DATE: 11/21/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Renee Capeloto, Unit Director


raw_content:
Narrative:
Document amended on 01/23/2024 to provide more details to support the findings. It was reported to LPA that staff conduct room checks, confiscate contraband, intervene to protect residents from harm, and report incidents that occur as required. Confidential interviews reveal that the resident is assigned one on one support and supervision. It was further reported to LPA the minor did not have black eyes and no documentary evidence to support minor had black eyes. LPA review of related client file history and incident reports, revealed a lack of evidence to support reported claims that Staff neglect resulted in a minor sustaining unexplained injuries while in care. Based on conflicting inconsistent information obtained, the allegation is determined Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. There are no deficiencies cited at this time. Exit interview completed. Report will be provided to Jermaine Trottie/Youth Development Supervisor

Investigation Findings:
13On January 04, 2024, at 8: AM, Licensing Program Analyst (LPA), Zena Phillips conducted a follow-up complaint inspection at Vista Del Mar Child & Family Services-Special Care to deliver findings concerning the above-mentioned allegation. LPA Phillips met with Mark Walker, Youth Development Supervisor, to discuss the investigative outcome. The investigation including confidential interviews. LPA observation, email correspondence with assigned County Social Worker, Special Incident Reports, documentation from urgent care and hospital regarding minor's visits did not reveal staff neglect resulting in minor sustaining unexplained injuries while in care. Staff denied the allegation that: Staff neglect resulted in a minor sustaining unexplained injuries while in care. It was reported to LPA Phillips that staff do all they can to protect residents. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Lakescia Smith LICENSING EVALUATOR NAME: Zena Phillips LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION EL SEGUNDO CRP RO, N. Continental Blvd. #290B FACILITY NAME: VISTA DEL MAR CHILD & FAMILY SERVICES-SPECIAL CAREFACILITY NUMBER: VISIT DATE: 01/04/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Mark Walker/Youth Development Supervisor


raw_content:
Narrative:
Confidential statements obtained from Y1, S1, Facility Supervisor, Department of Children and Family Services, assigned Detective from the Los Angeles Police Department (LAPD) produced inconsistent statements as to the accounts of the alleged sexual acts between S1 and Y1. Review of facility video footage as well as LAPD investigation including a search warrant of S1's social media account did not produce evidence that S1 engaged in sexual acts with Y1. The investigation revealed, from confidential interviews and documentary evidence, a lack of proof to substantiate sexual abuse by S1 towards Y1. Based on gathered information, the allegation is determined Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. There are no deficiencies per California Code of Regulations or Interim Licensing Standards (ILS) cited at this time. Exit interview completed. A copy of this report and LIC811 was provided to Facility Representative.

Investigation Findings:
13On January 17, 2024, at 12: PM, Licensing Program Analyst (LPA), Regina Martin conducted a follow-up complaint inspection to deliver findings concerning the above-mentioned allegation. LPA Martin met with Renee Capeloto, Unit Supervisor to discuss the investigative outcome. On May 24, 2023, Community Care Licensing Division (CCLD) received an allegation that Staff member #1 (S1) was involved in an inappropriate sexual relationship with Youth #1 (Y1) in care (see LIC811, dated 1/17/2024). The allegation was referred to CCLD Investigations Bureau, Investigator Juan Lozano. On May 30, 2023, LPA Martin met with facility representative, informed of investigation, and obtained records. Staff #1 was identified as a temporary staff member contracted through an outside agency. Immediately upon receipt of the allegation, S1 was removed from the facility and dismissed from further duty. Youth #1 was placed at Vista Del Mar Child & Family Services-Special Care from 3/16/2022 through 11/22/2023. (Continued on page LIC9099-C) UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Regina Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION EL SEGUNDO CRP RO, N. Continental Blvd. #290B FACILITY NAME: VISTA DEL MAR CHILD & FAMILY SERVICES-SPECIAL CAREFACILITY NUMBER: VISIT DATE: 01/17/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Renee Capeloto


raw_content:
Narrative:
Based on records review , video footage observation and confidential statements, the allegation cannot be substantiated due to a lack of evidence. Information obtained revealed inconsistent statements. The investigation found no corroborating evidence to support allegation occurred. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. There are no deficiencies cited per California Code of Regulations, Title 22 at this time. Exit interview completed. A copy of this report will be emailed to Jermaine Trottie/ Youth Development Counselor Supervisor.

Investigation Findings:
13On March 8, Licensing Program Analyst (LPA), Zena Phillips conducted a follow-up complaint inspection to deliver findings concerning the above-mentioned allegation. LPA Phillips met with Jermaine Trottie/Youth Development Counselor Supervisor. During the investigation LPA Phillips conducted confidential interviews, observation of video footage, review of related client file history and incident reports, revealed a lack of evidence to support the allegation. Staff deny the allegation: Staff did not prevent a sexual interaction between minors while in care. It was reported to LPA Phillips the allegation did not happen and video footage confirms the statement reported. It was reported to LPA Phillips staff keep close watch over clients and consistent checks are conducted on clients. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Lakescia Smith LICENSING EVALUATOR NAME: Zena Phillips LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION EL SEGUNDO CRP RO, N. Continental Blvd. #290B FACILITY NAME: VISTA DEL MAR CHILD & FAMILY SERVICES-SPECIAL CAREFACILITY NUMBER: VISIT DATE: 03/08/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Investigation Findings:
13On April 09, Licensing Program Analyst (LPA) Zena Phillips made unannounced visit the purpose of was to deliver findings for the complaint allegations. During the investigation, confidential interviews were conducted, facility file reviewed,training logs & certificates, special incident reports and documentary evidence did not substantiate the allegations: Staff hit minor. Facility did not prevent minor from self harming while in care. Staff deny that minor was hit.Confidential interviews reveal that staff would not hit a minor in care. The allegation that: Facility did not prevent minor from self harming while in care. It was reported during confidential interviews staff conduct consistent checks on minors and additional checks are conducted for minors with history of self harming. Due to inconsistent statements LPA Phillips was not able to determine if the above said allegations occurred, therefore the allegations were found to be Unsubstantiated meaning that although the allegations may have happened or are valid there is not a preponderance of evidence to prove that the alleged incidents occurred. No deficiencies cited at the time of this investigation.Exit interview was conducted, and copy of the report will be emailed to Mark Walker/ YDC Supervisor. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Lakescia Smith LICENSING EVALUATOR NAME: Zena Phillips LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of 1

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Due to inconsistency in statements obtained during the investigation LPA Phillips was unable to determine if the above said allegations occurred, therefore the allegations are determined to be unsubstantiated, meaning that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that a violation occurred. Based on the observations made during today's inspection, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. Exit interview was conducted, and a copy of this report will be emailed to Jermaine Trottie/YDC Supervisor

Investigation Findings:
13On 04/23/ Licensing Program Analyst (LPA) Zena Phillips made an unannounced complaint inspection visit to VISTA DEL MAR CHILD & FAMILY SERVICES-SPECIAL CARE for the purpose of delivering findings on complaint allegations. Facility staff caused injuries to a youth while in care. Facility staff did not adequately supervise a youth while in care. Staff deny that they caused injuries to youth while in care. Clients interviews did not provide corroborating evidence to support allegations. Confidential interviews reveal that residents are assigned a primary staff who focuses on that resident during shift and offer additional support and supervision. Documentary evidence of SIR reports and facility file review did not corroborate the allegation: Facility staff did not adequately supervise a youth while in care. It was reported to LPA that staff did monitor and supervise youth while in care. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Lakescia Smith LICENSING EVALUATOR NAME: Zena Phillips LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION EL SEGUNDO CRP RO, N. Continental Blvd. #290B FACILITY NAME: VISTA DEL MAR CHILD & FAMILY SERVICES-SPECIAL CAREFACILITY NUMBER: VISIT DATE: 04/23/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Due to inconsistency in statements obtained during the investigation LPA Phillips was unable to determine if the above said allegations occurred, therefore the allegations are determined to be unsubstantiated, meaning that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that a violation occurred. Based on the observations made during today's inspection, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. Exit interview was conducted, and a copy of this report will be emailed to Jermaine Trottie/YDC Supervisor.

Investigation Findings:
13On 07/23/ Licensing Program Analyst (LPA) Zena Phillips made an unannounced complaint inspection visit to VISTA DEL MAR CHILD & FAMILY SERVICES-SPECIAL CARE for the purpose of delivering findings on complaint allegations. Due to lack of supervision, another minor inappropriately touched another minor. Due to lack of supervision, another minor hit another minor. During the investigation confidential interviews were conducted, facility file review, special incident reports, Needs and Service Plan and Child and Family Team meeting notes. Staff deny there was a lack of supervision and provided LIC 500 with staff scheduled work hours providing supervision. Confidential interviews did not provide corroborating evidence to support allegations. Confidential interviews reveal that residents are assigned a primary staff who focuses on that resident during shift and offer additional support and supervision. Documentary evidence of, Special Incident Reports facility file review did not corroborate the allegations. It was reported to LPA that staff did monitor and supervise youth while in care. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Lakescia Smith LICENSING EVALUATOR NAME: Zena Phillips LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION EL SEGUNDO CRP RO, N. Continental Blvd. #290B FACILITY NAME: VISTA DEL MAR CHILD & FAMILY SERVICES-SPECIAL CAREFACILITY NUMBER: VISIT DATE: 07/23/2024


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Investigation Findings:
13On 07/23/ Licensing Program Analyst (LPA) Zena Phillips made follow up complaint inspection visit to VISTA DEL MAR CHILD & FAMILY SERVICES-SPECIAL CARE for the purpose of delivering findings on complaint allegation. Staff did not seek medical attention for minor. During the investigation confidential interviews were conducted, facility file review including nursing staff notes and special incident reports. It was reported to LPA Phillips medical attention was provided. Confidential interviews reveal medical attention was provided to minor on 04/06/2024. Documentary evidence of SIR report and facility file review did not corroborate the allegation: Staff did not seek medical attention for minor. Evidence provided to LPA Phillips during investigation confirm minor was provided medical attention by staff nurse and transported to hospital. Due to inconsistency in statements obtained during the investigation. LPA Phillips was unable to determine if the above said allegation occurred, therefore the allegation is determined to be unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that a violation occurred. Based on the observations made during today's inspection, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. Exit interview was conducted, and a copy of this report will be emailed to Jermaine Trottie/YDC Supervisor. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Lakescia Smith LICENSING EVALUATOR NAME: Zena Phillips LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of 1

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


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Investigation Findings:
13On 07/23/ Licensing Program Analyst (LPA) Zena Phillips made follow up complaint inspection visit to VISTA DEL MAR CHILD & FAMILY SERVICES-SPECIAL CARE for the purpose of delivering findings on complaint allegation. Staff caused injury to a minor. During the investigation confidential interviews were conducted, facility file review, special incident reports, nurse staff notes, Needs and Service Plan and Child and Family Team meeting notes. Confidential interviews reveal that staff attempted to intervene during peer altercation, lost footing, tripped and fell into minor. Documentary evidence confirmed that staff tripped and fell during intervention of peer altercation. it was reported to LPA Phillips that staff did not intentionally cause an injury to minor. Due to inconsistency in statements obtained during the investigation. LPA Phillips was unable to determine if the above said allegation occurred, therefore the allegation is determined to be unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that a violation occurred. Based on the observations made during today's inspection, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. Exit interview was conducted, and a copy of this report will be emailed to Jermaine Trottie/YDC Supervisor UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Lakescia Smith LICENSING EVALUATOR NAME: Zena Phillips LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of 1


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Investigation Findings:
13On September 18, 2024, Licensing Program Analyst (LPA), Kenrick Ellis arrived at the above facility for the purpose of concluding the above complaint investigation. During the investigation, LPA conducted confidential interviews with five staff members and five clients. LPA also reviewed Personnel Report (LIC500), client roster and video footage of the alleged incident recorded July 27, 2024. The interviews did not produce evidence to support the allegations. Interviews revealed inconsistent statements to suggest the allegations occurred. Statements and video evidence indicated that Staff 1 (S1) was not observed to engage in a physical altercation with clients in care. S1 was not observed demonstrating inappropriate forms of discipline. Statements and video evidence displayed Client 1 (C1) running towards S1 with a hydro flask and hitting S1 in the head multiple times. Statements and video evidence show clients in care obtain keyfob from staff and physically assault staff. There was no evidence of inappropriately restraining minors in care. Statements and video evidence indicated that S1 was assaulted by C1. There were no deficiencies cited per the California Code of Regulations or Interim Licensing Standards. Exit Interview was conducted with Jermaine Trottie, Administrator and a copy of this report was provided. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Kenrick Ellis LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of 1

met_with: Jermaine Trottie, Administrator


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Investigation Findings:
13On November 12,2024 at 1:45 pm, Kenrick Ellis, Licensing Program Analyst (LPA), conducted an unannounced visit to Vista Del Mar Special Care for the purpose of concluding a complaint investigation of the above allegations. LPA met with Renee Capeloto, Administrator and discussed the complaint allegations. A health and safety assessment was conducted. During the investigation LPA conducted six client interviews and five staff interviews, inspected kitchen areas throughout each cottage and observed food quality/quantity, experation dates, weeky food menus, and pictures of expired goods. Confidential interviews and LPA observations produced evidence to support allegations that expired food was served to children, and staff did not discard expired food items. Photographic evidence revealed expired food items present in facility kitchen and were available to children in care. Statements indicated that there are minimal systems in place to ensure that expired food is disposed in a timely fashion and unavailable to children in care. Facility cited for violation of California Code of Regulations, Title Division Six, regulation 80076(a)1. Staff does not ensure food of good quality is being served to children of care. Staff does not ensure expired food items are properly discarded from the facility. Violation details located on LIC809-D. SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Kenrick Ellis LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION EL SEGUNDO CRP RO, N. Continental Blvd. #290B FACILITY NAME: VISTA DEL MAR CHILD & FAMILY SERVICES-SPECIAL CAREFACILITY NUMBER: 197803679

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion:

met_with: Renee Capeloto, Administrator


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Investigation Findings:
13On December 16th, 2024 at 12: PM, Kenrick Ellis, Licensing Program Analyst (LPA) arrived at the above facility for the purpose of concluding a Complaint Investigation. LPA met with Jermaine Trottie, administrator. A health and safety assessment was conducted prior to entering facility. During the investigation, LPA conducted confidential interviews with four staff members and five clients. LPA also reviewed Personnel Report (LIC500) and the client roster. Interviews did not produce evidence to support the allegations. Interviews revealed inconsistent statements, and no witnesses to suggest the allegations occured. Statements indicated that S1 and other staff members do not speak inappropriately to youth or demonstrate inappropriate forms of discipline. Statements indicated that Youth 1(Y1) was not denied meals provided by the facility. Statements indicated that children in care are provided breakfast, lunch, and dinner each day. Statements and observations indicated that children in care are also provided alternative meals to those that are provided and indicated on meal schedule. Statements indicated that Y1 was not pushed by a staff member. There was no information indicating when incident occurred and no reports of Y1 sustaining injuries. Statements indicated that children in care dispose of their food when done eating and there was no evidence of staff disposing of Y1 food. There were no deficiences cited at this time. Exit Interview was conducted with Jermaine Trottie, Administrator and a copy of this report was provided. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Kenrick Ellis LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of 1

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

visit_type: Complaint Investigation


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Narrative:
Based on confidential interviews and documentary evidence, the investigation found a lack of proof to substantiate physical and or sexual abuse towards Y1 while in care at Vista Del Mar Child and Family Services-Special Care. Therefore, the allegation is determined Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. There are no deficiencies cited at this time. Exit interview completed. A copy of this report and LIC811 was provided to Facility Representative.

Investigation Findings:
13On January 14, 2025, at 1: PM, Licensing Program Analyst (LPA), Regina Martin conducted a follow-up complaint inspection to deliver findings concerning the above-mentioned allegations. LPA Martin met with Jermaine Trottie/Youth Development Counselor Supervisor to discuss the investigative outcome. On May 1, 2024, Community Care Licensing Division (CCLD) received a complaint referral alleging sexual and physical abuse on Youth (Y1) who was reportedly a victim of sexual and physical abuse while in care. The allegation was referred to CCLD Investigations Branch for assignment. On May 3, 2024, LPA Martin met with facility representative, informed of investigation, and obtained requested facility and client records. Confidential interviews obtained from one youth, assigned county Social Worker and Facility Supervisor, and contact with the Santa Monica Police Department as well as review of related incident report, and review of related investigation report from the Department of Children and Family Services produced inconsistent statements as to the accounts of alleged physical and sexual abuse. (Continued on page LIC9099-C) UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Regina Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION EL SEGUNDO CRP RO, N. Continental Blvd. #290B FACILITY NAME: VISTA DEL MAR CHILD & FAMILY SERVICES-SPECIAL CAREFACILITY NUMBER: VISIT DATE: 01/14/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


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Narrative:
Documented facility incident report, dated 5/4/2024, reveals in part, Y1 was seen by facility nurse following an incident for which staff intervened to stop Y1 from physically attacking another peer. Y1 reported that Y1 hit the right side of Y1's face on the wall. Upon assessment by the nurse at 8: PM, Y1 was observed with no injuries to the head or face areas. Later that evening at 9: PM, Y1 was seen by facility nursing staff, for superficial cuts on the face. At some point during medication distribution, Y1 requested a surgical mask from the nurse and proceeded to take out the nose strip of the mask to cut self on the face area. Superficial cuts were observed on Y1's right cheek, left cheek and forehead areas. Nurse treated Y1's injuries with no further incident. Based on confidential interviews and documentary evidence, the investigation found a lack of proof to substantiate that staff pushed Y1 causing injury while in care at Vista Del Mar Child and Family Services-Special Care. The allegation is determined Unsubstantiated as evidence obtained was not sufficient to substantiate the allegation. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. There are no deficiencies cited at this time. Exit interview completed. A copy of this report and LIC811 was provided to Facility Representative

Investigation Findings:
13On January 14, 2025, at 1: PM, Licensing Program Analyst (LPA), Regina Martin conducted a follow-up complaint inspection to deliver findings concerning the above-mentioned allegation. LPA Martin met with Jermaine Trottie/Youth Development Counselor Supervisor to discuss the investigative outcome. On May 6, 2024, Community Care Licensing Division (CCLD) received a complaint referral alleging physical abuse by an unidentified staff on Youth (Y1) as youth was reportedly shoved against a wall by an unidentified staff member, sustaining injury as a result. On May 15, 2024, LPA Martin met with facility representative, informed of investigation, and obtained requested facility and client records. Confidential interviews obtained by CCLD Investigations Branch from one youth (Y1), assigned county Social Worker, one Facility Staff member and review of related incident report, as well as related investigation report from the Department of Children and Family Services produced inconsistent statements that a staff member pushed youth causing injury as accounts to the alleged incident changed multiple times during the interviews. (Continued on page LIC9099-C) UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Regina Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION EL SEGUNDO CRP RO, N. Continental Blvd. #290B FACILITY NAME: VISTA DEL MAR CHILD & FAMILY SERVICES-SPECIAL CAREFACILITY NUMBER: VISIT DATE: 01/14/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


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Narrative:
During the investigation, confidential statements and documentary evidence revealed a lack of evidence to substantiate the reported allegations as statements obtained revealed no proof to support claims that Youth (Y1) was drugged by Youth (Y2) while in care of the facility or that inappropriate touching occurred between Y1 and Y2 while in care. Statements revealed the alleged incidents were said to have occurred during a supervised outing. The incident was not reported to facility staff prior to receipt of the complaint referral. Confidential interviews revealed no witnesses to the alleged and further denial of said allegations. Facility records indicate the facility was operating within approved staff to client ratios during the supervised outing. Based on confidential interviews and documentary evidence, the investigation found a lack of proof to substantiate neglect/lack of supervision. Therefore, the allegation is determined Unsubstantiated as evidence obtained was not sufficient to substantiate the allegations. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. There are no deficiencies cited at this time. Exit interview completed. A copy of this report and LIC811 was provided to Facility Representative.

Investigation Findings:
13On January 14, 2025, at 1: PM, Licensing Program Analyst (LPA), Regina Martin conducted a follow-up complaint inspection to deliver findings concerning the above-mentioned allegations. LPA Martin met with Jermaine Trottie/Youth Development Counselor Supervisor to discuss the investigative outcome. On July 3, 2024, Community Care Licensing Division (CCLD) received a complaint referral alleging neglect/lack of supervision as Youth was reportedly drugged by another resident while in the facility. It was further alleged that the Youth was also inappropriately touched by another resident while in care at the facility. The allegations were referred and investigated by CCLD Investigator Sonia Torre. On July 10, 2024, Investigator Torre conducted the initial complaint notification. The investigation included review of client records and review of facility file history as well as, review of related medical records concerning Youth (Y1). Confidential interviews were conducted with six youth residents, five staff members and Administrator of the Department of Children and Family Services (DCFS) Out of Home Care Investigation Section. (Continued on page LIC9099-C) UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Regina Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION EL SEGUNDO CRP RO, N. Continental Blvd. #290B FACILITY NAME: VISTA DEL MAR CHILD & FAMILY SERVICES-SPECIAL CAREFACILITY NUMBER: VISIT DATE: 01/14/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


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Narrative:
Confidential interviews were conducted with six youth, five staff members, assigned DCFS Emergency Response Social Worker and assigned San Mateo Children and Family Services case carrying Social Worker for C1. During the investigation, confidential interviews and documentary evidence revealed a lack of evidence to substantiate the reported sexual abuse. The review of the forensic examination revealed no visible injuries or physical findings of a sexual assault on youth (Y1). Confidential interviews revealed no specific details about the alleged incidents. Confidential statements of those interviewed further revealed consistent statements of never being inappropriately touched by staff or ever witnessing staff inappropriately touch clients/youth. Based on analysis of documentary evidence and confidential statements, the sexual abuse allegation that youth (Y1) was sexually assaulted by staff while in care of the facility is Unsubstantiated. Evidence obtained was not sufficient to substantiate the allegation. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. There are no deficiencies cited at this time. Exit interview completed. A copy of this report and LIC811 was provided to Facility Representative.

Investigation Findings:
13On January 14, 2025, at 2: PM, Licensing Program Analyst (LPA), Regina Martin conducted a follow-up complaint inspection to deliver findings concerning the above-mentioned allegation. LPA Martin met with Jermaine Trottie/Youth Development Counselor Supervisor to discuss the investigative outcome. On July 8, 2024, Community Care Licensing Division (CCLD) received a complaint referral alleging sexual abuse by facility staff members towards Youth (Y1) as youth was reportedly raped by two male and two female staff members while in care. The allegation was referred and investigated by CCLD Investigator Sonia Torre. On July 11, 2024, LPA Regina Martin conducted the initial complaint inspection at Vista Del Mar Child & Family Services Special Care, completed a health and safety assessment and requested specific client and staff files. The investigation further included review of client records/file history, review of facility file history, related reports from the Department of Children and Family Services (DCFS) as well as, review of related forensic medical examination. (Continued on page LIC9099-C) UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Regina Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION EL SEGUNDO CRP RO, N. Continental Blvd. #290B FACILITY NAME: VISTA DEL MAR CHILD & FAMILY SERVICES-SPECIAL CAREFACILITY NUMBER: VISIT DATE: 01/14/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


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Investigation Findings:
13Report ammended from 01/24/25 to correct findings. On February 4, 2025 at 12:00 pm, Kenrick Ellis, Licensing Program Analyst (LPA), conducted an unannounced visit to Vista Del Mar Special Care for the purpose of concluding a complaint investigation of the above allegations. LPA met with, Jermaine Trottier, Administrator and discussed the complaint allegations. A health and safety assessment was conducted. During the investigation LPA conducted three client interviews and four staff interviews.During the investigation LPA also reviewed Personnel Report (LIC500),client roster, and incident reports. The interviews produced evidence to support the allegations that staff handled minor (C1) in an inappropriate manner. Interviews revealed consistent statements, and witnesses to suggest that (C1) was handled in an inappropriate manner by staff S5. Statements did not produce evidence that staff speak to minors in an inappropriate manner.Statements indicated that (C1) was not locked in the PS room for extended periods of time. Statements indicated that there was no evidence of staff withholding food or not allowing minors to use facility telephones. Facility cited for violation of California Code of Regulations, Title Division Six, regulation 84175.2 (a)1. Staff handled minor in an inappropriate manner. S5 escorted C1 to the facility PS room alone without two or more trained staff persons utilizing methods approved by the Department [of Mental Health]. Violation details located on LIC809-D. SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Kenrick Ellis LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORTCALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION EL SEGUNDO CRP RO, N. Continental Blvd. #290B This is an official report of an unannounced visit/investigation of a complaint received in our office on 10/15/2024 and conducted by Evaluator Kenrick Ellis COMPLAINT CONTROL NUMBER: 34-CR- FACILITY NAME:VISTA DEL MAR CHILD & FAMILY SERVICES-SPECIAL CAREFACILITY NUMBER: ADMINISTRATOR:AMY JAFFEFACILITY TYPE: ADDRESS: MOTOR AVENUETELEPHONE: (310) 836- CITY:LOS ANGELESSTATE: CAZIP CODE: CAPACITY:24CENSUS: 14DATE: 02/04/ UNANNOUNCEDTIME BEGAN: 12: PM MET WITH:Jermaine Trottier, AdministratorTIME COMPLETED:12: PM 9Staff speaks to minor in an inappropriate manner. Staff locks minor in room for extended period of time. Staff does not ensure minor is fed. Staff does not allow minor to use telephone. INVESTIGATION FINDINGS: 13Report ammended from 01/24/25 to correct findings. On February 4, 2025 at 12:00 pm, Kenrick Ellis, Licensing Program Analyst (LPA), conducted an unannounced visit to Vista Del Mar Special Care for the purpose of concluding a complaint investigation of the above allegations. LPA met with, Jermaine Trottier, Administrator and discussed the complaint allegations. A health and safety assessment was conducted. During the investigation LPA conducted three client interviews and four staff interviews.During the investigation LPA also reviewed Personnel Report (LIC500),client roster, and incident reports. Staff and client interviews did not produce evidence to suggest staff speak to minors in an inappropriate manner.Statements indicated that (C1) was not locked in the facility PS room for extended periods of time. Multiple statements indicated that there was no evidence of staff withholding food from minors in care or preventing minors to use facility telephones There were no deficiences cited at this time. Exit Interview was conducted with Ellen Reece, Administrator and a copy of this report was provided. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Kenrick Ellis LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 2 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION EL SEGUNDO CRP RO, N. Continental Blvd. #290B FACILITY NAME: VISTA DEL MAR CHILD & FAMILY SERVICES-SPECIAL CAREFACILITY NUMBER: 197803679

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion: UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Jermaine Trottier, Administrator