summary: Facility Evaluation

raw_content:
Narrative:
On May 17, 2021, at 10: AM, Licensing Program Analysts (LPA), Jesus Cervantes, and Licensing Program Manager (LPM) Ann Valenzuela conducted an unannounced Group Home pre-licensing inspection via Microsoft Teams. Due to COVID-19, a tele-inspection was conducted. The purpose of this tele-inspection was in response to an application submitted by the facility to increase their capacity. Facility participants on the video conference included facility Program Director Erika Vasquez. It was discussed with Program Director Erika Vasquez that upon reviewing the fire clearance approved by the City of Fullerton Fire Department, the following is a breakdown of approved capacity for the five cottages at the facility. Juniper Cottage: 17 children and eight infants Aspen Cottage: 17 children and eight infants Pine Cottage: 17 children and eight infants Maple Cottage: 12 children and no infants Willow Cottage: 14 children and eight infants For a facility-approved capacity of 77 children and 32 infants. The facility program statement was reviewed with Program Director, Erika Vasquez and the following forms were asked to be updated. LIC 308, LIC 309, LIC 400, LIC 402, and LIC 610C. It was also discussed with Program Director Erika Vasquez that Part II, page 7 of the Program Statement, will be updated to reflect that the facility will accept both male and female clients and place them in single-gender cottages. Program Director Erika Vasquez advised that the facility will provide the Department the requested documents within two weeks. See Page Two Program Director Erika Vasquez provided LPA and LPM a physical plant tour. However, Erika Vasquez experienced technical difficulties during the physical plant tour, and it could not be completed due to technical difficulties, the pre-licensing inspection will be completed at a later date. The facility was in compliance, there were no deficiencies cited at this time. An exit interview was conducted with Program Director, Erika Vasquez and a copy of this report was emailed to the facility for signature. The original signed report will be in the facility file.

met_with: Erika Vasquez


state: CA

facility_name: CRITTENTON SERVICES FOR CHILDREN AND FAMILIES

summary: Facility Evaluation

raw_content:
Narrative:
On June 25, 2021, at 10: AM, Licensing Program Analyst (LPA), Jesus Cervantes, and Licensing Program Manager (LPM) Ann Valenzuela conducted an unannounced Group Home pre-licensing inspection. The purpose of the inspection was in response to an application submitted by the facility to increase their capacity and a continuance of an earlier pre-licensing inspection conducted on May 17, 2021. Facility participants included facility Program Director Erika Vasquez. A physical plant inspection was completed and included a tour of the following cottages. Juniper Cottage: Approved for 17 children and eight infants Aspen Cottage: Approved for 17 children and eight infants Pine Cottage: Approved for 17 children and eight infants Maple Cottage: Approved for 12 children and no infants Willow Cottage: Approved for 14 children and eight infants All bedrooms in each cottage were inspected and were clean and in good repair. 28 bedrooms are arranged so that there are two clients sharing a room and one infant. Six bedrooms are arranged so that there are three clients sharing a room and one infant. Three bedrooms are arranged so that there is one client sharing a room and one infant. It should be noted that not all bedrooms will have infants. Infants will be placed in bedrooms in as needed basis and in accordance with the approved fire clearance. There is adequate closet and drawer space for client's belongings. All bathrooms in the facility were clean and in good repair. Based on the facility inspection on this date, there are no deficiencies found at this time. An exit interview was conducted, and a copy of this report was provided to the Program Director Erika Vasquez.

report_type: Facility Evaluation

visit_type: Case Management


summary: Facility Evaluation

raw_content:
Narrative:
On August 25, 2021 at 10: AM, Licensing Program Analysts (LPAs) Jesus Cervantes, Adrian Mendez, and Licensing Program Manager (LPM) Ann Valenzuela conducted an annual inspection at the facility. The facility was licensed as a Group Home on August 28, 2018. LPAs were met at the facility by Administrator Erika Vasquez. A physical plant inspection was started at 10: AM and included the following checks: LPAs observed the facility grounds are clean and free of debris. There is adequate indoor and outdoor activity space and sports equipment/toys/books/games were observed for children's recreation time. All facility smoke detectors and carbon monoxide detectors are in appropriate working order; fire extinguishers are properly charged and serviced. LPAs did observe seven days of nonperishable foods and two days of perishable foods at the facility. All required forms are posted including the Grievance Procedures, Visitation Policies, Personal Rights form, and Foster Care Ombudsman poster. Medications are locked and centrally stored in locked cabinets in each cottage medication rooms. Individual beds were observed with appropriate clean linens, pillows, comforters, and mattresses in good repair. At 12: PM, the hot water in the client's bathroom was measured to be 115.1 degrees. Per the facility Administrator, no firearms or weapons are allowed in the facility. Licensee has obtained Mental Health Certification with Orange County and Licensee has obtained National Accreditation through the Joint Commission. The accreditation cycle is effective beginning April 28, 2018 and is valid for 36 months. Due to the COVID-19 pandemic, the Joint Commission is still processing the facilities accreditation renewal. Licensing fee payments have been paid and there is currently a balance of $0.00. Due to the need to conduct staff/client interviews, and continue staff/client file reviews, this inspection will need to be continued at later date. An exit interview was conducted, and a copy of this report was provided to facility Administrator Erika Vasquez.

visit_type: Annual


summary: Facility Evaluation

raw_content:
Narrative:
On August 26, 2021 at 9: AM, Licensing Program Analysts (LPAs) Jesus Cervantes and Adrian Mendez continued an annual inspection at the facility which was started on August 25, 2021. All the client files are stored and locked in filing cabinets within the staff offices located within the cottages. Medical files are kept in the nurse's office and or on a digital file program only accessible to administration. At 9: AM, LPA Mendez reviewed a sample of ten clients files during the time of inspection. All client files had the required forms per regulations requirements. Ten of ten facility staff were interviewed during the inspection. Due to time constraints, two of ten clients were interviewed. The remaining eight client interviews will be completed on a later date. Due to the need to conduct additional client interviews, and continue staff file reviews, this inspection will need to be continued at later date. An exit interview was conducted, and a copy of this report was provided to facility Administrator Erika Vasquez.


summary: Facility Evaluation

raw_content:
Narrative:
On August 27, 2021 at 8: AM, Licensing Program Analysts (LPA) Jesus Cervantes continued an annual inspection at the facility which was started on August 25, 2021. Ten of ten clients were interviewed. All the staff files are stored and secured in the Human Resources office at the facility corporate office located at E. Chapman Ave. #203 in Fullerton, CA 92831. Staff records are also accessible electronically via a secured records portal. At 1: PM, LPA reviewed sample of ten staff files. All the staff have met the training and qualification requirements per regulations requirements. Per a review of the Community Care Licensing Information System (LIS), all staff met DOJ/FBI criminal record clearances and Child Abuse Index Check requirements. Based on the facility inspection on this date, there are no deficiencies found at this time. A copy of this report was reviewed and provided to facility representative.


summary: Facility Evaluation

raw_content:
Narrative:
On April 18, 2023, at 11: AM, Licensing Program Analyst's (LPA's) Jessica Peete and Leslie Covarrubias, arrived to Crittenton Svcs for Children and Families and met with Program Director, Erika Vasquez. The facility was toured inside and out with Erika Vasquez. The facility is separated into five housing units and identified as follows: Maple Cottage has six bedrooms and are arranged so that no more than two clients share a room, and there is one client per bed. The cottage has one client bathroom that is equipped with four standing showers and four stalls. The water temperature was measured to be 110 degrees Fahrenheit. Pine Cottage has ten bedrooms and are arranged so that no more than two clients share a room in seven rooms, and three clients are in single bedrooms. The cottage has one client bathroom that is equipped with four standing showers and four stalls. The water temperature was measured to be 112 degrees Fahrenheit. Willow Cottage has seven bedrooms and are arranged so that no more than two clients share a room, and there is also one client per bed. The cottage has one client bathroom that is equipped with five standing showers and four stalls. The water temperature was measured to be 115 degrees Fahrenheit. Juniper Cottage has seven bedrooms and are arranged so that no more than three clients share a room in three rooms, no more than two clients share a room in four rooms, and there is also one client per bed. The cottage has two client singular showers, one client shower/restroom and one restroom in rooms (#4,#5, #6, #7). The water temperature was measured to be 116 degrees Fahrenheit. Continued on LIC C Aspen Cottage has seven bedrooms and are arranged so that no more than three clients share a room in three rooms, no more than two clients share a room in four rooms, and there is also one client per bed. Each room is equipped with its own bathroom and there is two standing showers and one singular shower. The water temperature was measured to be 110 degrees Fahrenheit. All sharp and hazardous items have been properly made inaccessible where clients will not have access to them. Each cottage is equipped with a staff office, where there is a locking cabinet for medications. The facility's smoke detectors throughout the facility are hard wired with direct communication to the fire department. Each cottage was observed to have two or more carbon monoxide detectors and fire extinguishers which were charged and fully operable. The following required posted items were observed accessible to clients: Grievance Procedures, Personal Rights, Visitation policies, Foster Care Ombudsman, and current food menu. The facility has a café which prepares the meals for all clients. There was a playground area equipped with an anchored swing and slide set and rubber chips for safety. LPA's reviewed five out of five client files. All the client files are stored and locked in filing cabinets within the staff offices. All client files had the required forms per regulations requirements including: LPA discussed and reviewed the following inspection components; Operations, Disaster Preparedness, Emergency Intervention Plan, and Client with Special Needs. The facility was observed to have various mattress beds in each cottage that were not equipped with good springs, therefore the facility is being cited for Title 22, Division 6, Chapter Section Fixtures, Furniture, Equipment and Supplies. Two technical violation were addressed with Program Director, Erika Vasquez. Due to time restraints the staff files will be reviewed at a later date. A copy of this report , LIC 811, and appeal rights was reviewed and provided to facility representative.

met_with: Erika Vasquez Program Director


summary: Facility Evaluation

raw_content:
Narrative:
On May 15, 2023, at 10: AM, Licensing Program Analysts (LPA) Jessica Peete and Leslie Covarrubias conducted an unannounced annual continuation visit at Crittenton Services for Children and Families. LPAs was met at the facility by Program Director Erika Vasquez. LPAs visited the facility on 04/18/2023 to complete inspection of the Physical Plant, Disaster Preparedness, Operational Requirements, Emergency Interventions, and review of five client records. At 10: AM, LPA Peete began the review of five staff files (S1-S5), see Confidential Names List LIC 811 dated 05/15/2023. All the documentation pertaining to this area of the inspection was provided, and no deficiencies were noted. At 11: AM LPA conducted one staff interview (S5) . Based on observations, from today's visit, no deficiencies are being cited. An exit interview was conducted and a copy of this report and appeal rights were given to Program Director Erika Vasquez


summary: Facility Evaluation

raw_content:
Narrative:
On September 12, 2024 at 2: PM, Licensing Program Analyst (LPA) Jacqueline Garcia made an unannounced collateral visit to conduct three client interviews regarding an open case management complaint at a different facility. The clients were recently moved to this location. LPA met Program Director, Erika Vasquez. LPA interviewed three clients during the visit. LPA did not observe any deficiencies. Exit interview was conducted and a copy of this report was provided to Program Director, Erika Vasquez.

met_with: Program Director-Erika Vasquez


summary: Facility Evaluation

raw_content:
Narrative:
On 05/05/25, at 10: AM, Licensing Program Analyst (LPA) Gilbert Marquez met with Erika Vasquez-Pena, for the purpose of conducting an annual inspection of the facility. The Facility is licensed to serve 109 ambulatory children ages from infancy to 17 years old. The current census is 24 children. The Facility is current with their licensing fees. The facility is separated into five housing units and identified as follows: Willow Cottage has seven bedrooms and are arranged so that no more than two clients share a room, or three clients if they are one family. They hold a waiver granting this from 2021. There is also one client per bed. The cottage has one shared client bathroom that is equipped with five standing showers and four stalls. Each bedroom has their own restroom with a toilet and sink. The water temperature was measured to be 118 degrees Fahrenheit in bedroom #5. Aspen Cottage has seven bedrooms and are arranged so that no more than three clients share a room in three rooms, no more than two clients share a room in four rooms, and there is also one client per bed. Each room is equipped with its own bathroom and there is a shared client bathroom with three showers. The water temperature was measured to be 112 degrees Fahrenheit. Juniper Cottage is currently not in use due to lack of clients. It has seven bedrooms and are arranged so that no more than three clients share a room in three rooms, no more than two clients share a room in four rooms, and there is also one client per bed. The cottage has a shared client bathroom with showers, and one restroom in every room. **Continued on LIC809C** **Continued from LIC809** Pine Cottage is currently not in use due to lack of clients. It has ten bedrooms and are arranged so that no more than two clients share a room in seven rooms, and three clients are in single bedrooms. The cottage has a client shared bathroom that is equipped with four standing showers and four stalls. The Valley View building holds a downstairs recreation room, and two staff offices, and supply closet space. Downstairs is where the clients personal belongings are kept when they come in to the program. Federal government regulations require that all cell phones and personal belongings are confiscated at entry into the program. The building has an upper level that has play areas for infants and toddlers, and a medical examination room that Crittenton uses for in house pediatric care by a doctor who comes on site on a frequent basis. The main floor of this building holds the lobby, and the office of the Program Director. "The Café" is another building and can hold up to 40 people at a time for meals. The cooks prepare all meals here, but clients are not forced to eat in the cafeteria. Each home has its own kitchen and refrigerators. Licensee maintains an adequate supply of perishable and non-perishable foods to prepare the items on the posted menu. LPA observed a minimum seven-day non-perishable and two-day perishable supply of food. LPA observed cameras at the cottages outside and in the common areas of the cottages. No cameras were observed in the bedrooms. Facility grounds are clean and free of debris. There is adequate indoor and outdoor activity space. All sharp and hazardous items have been properly made inaccessible where clients will not have access to them. Each cottage is equipped with a staff office, where there is a locking cabinet for medications. The facility's smoke detectors throughout the facility are hard wired with direct communication to the fire department. The alarm was set off and all alarms were functioning. The fire department was notified before the test occurred. Each cottage had fire extinguishers which were current with maintenance. The following required posted items were observed for clients in the cottages: Grievance Procedures, Personal Rights, Visitation policies, Foster Care Ombudsman poster, and current food menu. There was a playground area equipped with an anchored swing and slide set and rubber chips for safety. **Continued on LIC809-C PAGE 3** **Continued from LIC809C PAGE 2** All beds were observed with appropriate bedding and mattress in good repair. Bedrooms contained adequate drawers and closet space. All toiletries were locked and there were an adequate supplies of extra toiletries in the basement. The first aid kit was accessible to all staff and had all required supplies. All client files are stored and maintained in paper copy at another location. LPA reviewed five client files(C1 - C5) out of 24 clients at Valley View Building to ensure clients had all required documents per Title 22. LPA reviewed five client medication records. Staff records are stored via a secured records portal and accessed through the head of HR. LPA reviewed five staff files to ensure staff had all required documents per Title 22 regulations. Per a review of Guardian, all staff have a criminal record clearance. LPA conducted three staff interviews(S1 - S3) and three client interviews(C1, C2, and C6). Per facility staff, no firearms or weapons are allowed in the facility. No deficiencies cited during today's inspection. An exit interview was conducted, and a copy of this report was provided to Erika Vasquez. A copy of this report will be placed in the facility file

met_with: Erika Vasquez, Administrator/Program Director


summary: Facility Evaluation

raw_content:
Narrative:
On November 19, 2025, at 10: AM, Licensing Program Analyst (LPA), Jacqueline Garcia met with Blanca Pita, Program Director, regarding a case management inspection at the facility. The purpose of the inspection is to obtain additional information Community Care Licensing needed regarding facility building and grounds. LPA conducted an inspection of the facility inside and out with Program Director, Blanca Pita. Additionally, LPA obtained records of building and ground to further assist with the case management. A copy of this report was explained and provided to Program Director, Blanca Pita.

met_with: Blanca Pita-Program Director


summary: Facility Evaluation

raw_content:
Narrative:
On January 05, 2026, at 9: AM, Licensing Program Analyst (LPA), Jacqueline Garcia conducted an unannounced case management visit at the facility and met with Program Director, Mike Saavedra and VP Cesar Salgado. This case management inspection is to gather additional information for incident that occurred at the facility. The department received an incident report on 12/23/25 regarding an incident that occurred on 12/20/25. LPA requested documentation and conducted a facility inspection inside and out with Mike Saavedra. LPA conducted interviews with one client and two staff. This case management is being extended for further review. A copy of this report, along with LIC 811 was explained and provided to Cesar Salgado.

met_with: Vice President of Residential-Cesar Salgado


summary: Facility Evaluation - 1 deficiency

raw_content:
Narrative:
On January 23, 2026, at 3: PM, Licensing Program Analyst (LPA) Jacqueline Garcia conducted an unannounced visit at Crittenton Services for Children and Families and met with Vice President Of Residential, Cesar Salgado. This visit is to deliver findings for Case Management conducted on 01/05/26. This Case Management was regarding an incident that occurred on 12/20/25, when a client had access to facility vehicle. During the investigation, LPA conducted interviews with four staff and one client. LPA reviewed records of incident and video footage. Documents reviewed revealed that C1 left the facility without permission, broke into the staff office through the window were no staff were present and had access to facility vehicle. After further review the facility is being cited for violation of Title 22, Division 6,Chapter 5, Article Continuing Requirements, Section 84065.5(c) Staff/Child Ratios. A copy of this report, appeal rights, along with LIC 811 was explained and provided to Cesar Saldago.

Deficiencies:
84065.5(c): 1
2
3
4
5
6
7

title:
1
2
3
4
5
6
784065.5(c) Staff/Child Ratios
If the children require special care and supervision because of age, problem behavior or other factors, the number of on-duty child care staff shall be increased.

This requirement is not met as evidenced by

description:
1
2
3
4
5
6
7


summary: Complaint Investigation - Unsubstantiated - 1 allegation

raw_content:
Narrative:
*****PAGE CONTINUED: Based on confidential interviews, and documents reviewed the allegation that staff do not treat minor with dignity, may have occurred, however, it is not supported or proven by the evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, a copy of this report, appeal rights and Confidential Name List (LIC 811) was discuss and provided to Vice President of Residential-Cesar Salgado.

Investigation Findings:
13On January 23, 2026 at 02: PM, Licensing Program Analyst (LPA) Jacqueline Garcia arrived to Crittenton Services for Children and Families and met with Vice President of Residential-Cesar Salgado, to discuss the investigation finding for the allegation noted above. On 09/03/ LPA conducted an inspection at the facility, and no deficiencies were noted. During the investigation, LPA reviewed C1 facility file and obtained pertinent documents. LPA interviewed four clients (C1-C4), and seven staff (S1-S7). On 08/25/25, Community Care Licensing (CCL) received an allegation that staff do not treat minor with dignity. Specifically, it was reported that staff bully C1, laugh at them, and make them feel uncomfortable. Confidential interviews revealed conflicting statements about whether which staff do it and whom is around and heard it. In addition, confidential interviews revealed conflicting statements whether it happens or not and from which staff. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Jacqueline Garcia LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., SUITE FACILITY NAME: CRITTENTON SERVICES FOR CHILDREN AND FAMILIESFACILITY NUMBER: VISIT DATE: 01/23/2026

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

report_type: Complaint Investigation

complaint_status: unsubstantiated


raw_content:
Narrative:
****PAGE 2: Confidential interviews revealed conflicting statements about whether which staff were informed and whom is around and could have intervened. In addition, confidential interviews revealed conflicting statements about whether it happen or not and if C1 was hit by C2. Based on confidential interviews, and documents reviewed the allegation that staff do not provide adequate supervision to minors may have occurred, however, it is not supported or proven by the evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, a copy of this report, appeal rights and Confidential Name List (LIC 811) was discuss and provided to Susan Roseli.

Investigation Findings:
UnsubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion:

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Susan Roseli-Vice President of Residential


raw_content:
Narrative:
*******PAGE CONTINUED: Based on confidential interviews, and documents reviewed the allegation that Staff did not dispense medication to minor as prescribed may have occurred, however, it is not supported or proven by the evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, a copy of this report, appeal rights and Confidential Name List (LIC 811) was discussed and provided to Susan Roseli.

Investigation Findings:
UnsubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion:

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


facility_name: CRITTENTON SERVICES OF O.C. - AMERIGE HOUSE

raw_content:
Narrative:
****PAGE CONTINUED: LPA was not able to interview C1 to confirm if staff encouraged C1 to break a window and if staff spoke with C1 inappropriately. Therefore, LPA could not confirm or deny the above allegation. Based on confidential interviews, and documents reviewed the allegation that facility staff encouraged youth to break a window and facility staff spoke inappropriately to youth in care, may have occurred, however, it is not supported or proven by the evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, and a copy of this report along with appeal rights was provided to Program Director, Michael Saavedra.

Investigation Findings:
13On August 08, 2025, at 2:30 p.m., Licensing Program Analyst (LPA) Jacqueline Garcia arrived at Crittenton Services of O.C. - Amerige House and met with Program Director, Michael Saavedra, to discuss the investigative findings for the allegations noted above. On 05/08/2025, LPA conducted an inspection of the facility, and no deficiencies were noted. LPA interviewed six Staff (S1-S6), and attempted to interview one of one client (C1), however, LPA was not able to reach them for interview after multiple attempts. During the investigation, LPA reviewed C1's file and staff files. On 05/05/25, Community Care Licensing (CCL) received an allegation that facility staff encouraged youth to break a window and facility staff spoke inappropriately to youth in care. Specifically, it was stated that S3 told C1 to break a window and called police on C1 and that S3 taunts C1 and treats C1 poorly. Confidential interviews and documents reviewed revealed S3 did not call police on C1. Confidential interviews denied facility staff encouraged C1 to break a window, and that staff taunt and mistreat C1. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Jacqueline Garcia LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., Suite Orange, CA Facility Name: Crittenton Services of O.C. - AMERIGE HOUSEFACILITY NUMBER: VISIT DATE: 08/08/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Michael Saavedra, Program Director


raw_content:
Narrative:
*****PAGE CONTINUED: Based on confidential interviews, the allegation staff inappropriately discipline minor in care, may have occurred, however, it is not supported or proven by the evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, and a copy of this report along with appeal rights was provided to Program Director, Michael Saavedra.

Investigation Findings:
13On August 08, 2025, at 02:00 p.m., Licensing Program Analyst (LPA) Jacqueline Garcia arrived at Crittenton Services of O.C. - Amerige House and met with Michael Saavedra, Program Director, to discuss the investigative findings for the allegation noted above. On 01/24/2025, LPA conducted an inspection of the facility, and no deficiencies were noted. LPA interviewed one of one Client (C1), five Staff (S1, S2, S3, S5, S6), and attempted to interview one Staff (S4), however, LPA was not able to reach them for interview after multiple attempts. During the investigation, LPA reviewed C1's file and staff files. On 01/23/25, Community Care Licensing (CCL) received an allegation that staff inappropriately discipline minor in care. Specifically, it was stated that S4 slapped C1 in the face and S4 placed her legs over C1's legs. Confidential interviews and documents reviewed revealed conflicting statements. Confidential interviews denied C1 was disciplined by staff. There were no witnesses to the alleged incident. Therefore, LPA could not confirm or deny the above allegation. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Jacqueline Garcia LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., Suite Orange, CA Facility Name: Crittenton Services of O.C. - AMERIGE HOUSEFACILITY NUMBER: VISIT DATE: 08/08/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


summary: Facility Evaluation

raw_content:
Narrative:
On October 06, 2021 at 1: PM, Licensing Program Analyst (LPA), Jesus Cervantes, arrived at Crittenton Amerige House to conduct an unannounced annual inspection. LPA met with Asst. Administrator, Michael Saavedra, who led a tour of the facility. LPA toured the facility inside and out at 1: PM. The facility is a two-story residence with five bedrooms and three bathrooms. Four bedrooms are being utilized as bedrooms and one bedroom is used as a storage room. Two bedrooms are arranged so that there are two clients sharing a room, and one client per bed. Two bedrooms are arranged so there is one client per room. There is adequate closet space for client's belongings. Three bathrooms were observed to be clean and in good repair. At 3: PM, the hot water in the client's bathroom was measured to be 118 degrees Fahrenheit which is within the appropriate range of 105 degrees to 120 degrees. Cleansers/chemicals are locked and stored in a hallway closet. Sharp knives are inaccessible and stored in a locked toolbox in a locked closet. The facility's smoke detectors were checked and were operable. The carbon monoxide detectors are hard wired to the Fire Department. There are no guns or weapons in the facility as stated by Administrator. LPAs observed facility posted items in the dining area that included: Child's Personal Rights, Grievance Procedures, and Foster Care Ombudsman poster. Client's medications were observed to be inaccessible and stored in a locked cabinet in the staff's office. LPAs observed a variety of food stored in the refrigerator and kitchen cabinets. All meals are prepared off-site and brought to the facility. The facility outside grounds was also inspected and it was observed to be clean and well maintained. Emergency exits were free from obstruction. Three staff were interviewed. Due to the need to complete staff/client interviews and staff/client file reviews, this inspection will need to be continued at later date. Based on the facility inspection, there are no deficiencies found at this time. An exit interview was conducted, and a copy of this report was provided to the Administrator.


summary: Facility Evaluation

raw_content:
Narrative:
On October 08, 2021 at 8: AM, Licensing Program Analysts (LPA) Jesus Cervantes continued an annual inspection at the facility which was started on October 06, 2021. LPA met with Program Director, Erika Vasquez and Assistant Program Director, Michael Saavedra. LPA discussed and reviewed the following inspection components; Operations, Disaster Preparedness, Emergency Intervention Plan, and Client with Special Needs. There are two clients in care. All the client files are stored and locked in filing cabinets within the staff offices. At 11: AM, two of two client files were reviewed during the time of inspection. All client files had the required forms per regulations requirements. LPA attempted to interview two clients, however they declined to be interviewed. All the staff files are stored and secured in the Human Resources office at the facility corporate office located at E. Chapman Ave. #203 in Fullerton, CA 92831. Staff records are accessible electronically via a secured records portal. At 1: PM, LPA reviewed six of six staff files. All the staff have met the training and qualification requirements per regulations requirements. Per a review of the Community Care Licensing Information System (LIS), all staff met DOJ/FBI criminal record clearances and Child Abuse Index Check requirements. Based on the facility inspection on this date, there are no deficiencies found at this time. A copy of this report was reviewed and provided to facility representative.


summary: Facility Evaluation

raw_content:
Narrative:
On May 23, 2023 at 10: AM, Licensing Program Analysts (LPAs), Jessica Peete and Leslie Covarrubias arrived at Crittenton Amerige House to conduct an unannounced annual inspection. LPA's met with Assistant Program Director, Michael Saavedra, and Unit Supervisor, Belinda Robinson. LPAs toured the facility inside and out at with the Assistant Administrator and Unit Supervisor. The facility is a two-story residence with five bedrooms and three bathrooms. Four bedrooms are being utilized as bedrooms and one bedroom is used as a storage room. Two bedrooms are arranged so that there are two clients sharing a room, and one client per bed. Two bedrooms are arranged so there is one client per room. There is adequate closet space for client's belongings. The three client bathrooms were observed to be clean and in good repair. At 12: PM, the hot water in the client bathroom one was measured to be 111 degrees Fahrenheit, client bathroom two measured 107.4 degrees Fahrenheit, and client bathroom 3 measured 113 degrees Fahrenheit. All bathrooms are within the appropriate range of 105 degrees to 120 degrees. Cleansers/chemicals are locked and stored in a hallway closet. Sharp knives are inaccessible and stored in a locked toolbox in a locked closet. The facility's smoke detectors are hard wired into the facility and were operable. The carbon monoxide detector was operable, and three fire extinguishers were observed to be fully charged and in working condition. There are no guns or weapons on facility grounds as stated by the Administrator. LPAs observed facility posted items in the dining area that included: Child's Personal Rights, Grievance Procedures, and Foster Care Ombudsman poster. Client's medications were observed to be inaccessible and stored in a locked medication cart in the staff's office. LPAs observed a variety of food stored in the refrigerator and kitchen cabinets. LPAs observed a minimum seven-day non-perishable and a two-day perishable supply of food. All meals are prepared off-site at the main kitchen, located at the Valley View Campus and brought to the facility. Continued on LIC C There are no pools or other bodies of water on the property. There is adequate indoor and outdoor activity space; all exits, and walkways were free from obstruction. LPAs observed age-appropriate toys, games, and books for client's recreation time. As part of the inspection LPA's reviewed Disaster Preparedness, Operational Requirements, Emergency Interventions. All documentation pertaining to this area of the inspection was provided, and no deficiencies were noted. At 10: AM, LPA's began review five client records (C1-C5) All documentation pertaining to this area of the inspection was provided, and no deficiencies were noted. LPAs were unable to conduct client interviews, as clients were not present during inspection and one client (C4) refused. At 1: PM, LPA's began review five staff records (S1-S5) All documentation pertaining to this area of the inspection was provided, and no deficiencies were noted. LPAs interviewed two of the staff to go over the facilities policies and procedures. Based on the facility inspection, there are no deficiencies found at this time. An exit interview was conducted, and a copy of this report was provided to the Assistant Program Director, Michael Saavedra.

met_with: Michael Saavedra Assistant Program Director


summary: Facility Evaluation

raw_content:
Narrative:
On November 12, 2024 at 10: AM, Licensing Program Analyst (LPA), Jacqueline Garcia arrived at Crittenton Services for Children and Families Amerige House to conduct an unannounced annual inspection. LPA met with Program Director, Michael Saavedra, Program Director, Erika Vasquez and Unit Supervisor, Belinda Robinson. LPA toured the facility inside and out with Michael, Erika, and Belinda. The facility is a two-story residence with five bedrooms and three bathrooms. Four bedrooms are being utilized as bedrooms and one bedroom is used as a storage room. Two bedrooms are arranged so that there are two clients sharing a room, and one client per bed. Two bedrooms are arranged so there is one client per room. There is adequate closet space for client's belongings. There are eight cameras located on the property (five cameras on the outside, and three cameras in the inside of the facility). The three client bathrooms were observed to be clean and in good repair. The hot water was measured at 119 degrees, which is within regulatory requirements. Cleansers/chemicals are locked and stored in a hallway closet. Sharp knives are inaccessible and stored in a locked toolbox in a locked closet. The facility's smoke detectors are hard wired into the facility and were operable. The carbon monoxide detector was operable, and three fire extinguishers were observed to be fully charged and in working condition. There are no guns or weapons on facility grounds as stated by Program Director, Mike Saavedra. LPA observed facility posted items in the dining area that included: Child's Personal Rights, Grievance Procedures, Foster Care Ombudsman poster, and Menu. Client's medication was observed to be inaccessible and stored in a locked medication cart in the staff's office. LPA observed a variety of food stored in the refrigerator and kitchen cabinets. LPA observed a minimum seven-day non-perishable and a two-day perishable supply of food. All meals are prepared off-site at the main kitchen, located at the Valley View Campus and brought to the facility. There are no pools or other bodies of water on the property. There is adequate indoor and outdoor activity space; all exits, and walkways were free from obstruction. LPA observed age-appropriate toys, games, and books for client's recreation time. **** LPA reviewed one client file. All documentation pertaining to this area of the inspection was provided, and no deficiencies were noted. LPA was unable to conduct client interviews, as client (C1) refused. LPA traveled to address E Chapman Ave Fullerton CA 92831 where all staff files are located and stored. LPA reviewed five staff records. All documentation pertaining to this area of the inspection was provided, and no deficiencies were noted. LPA interviewed two staff. Based on the facility inspection, confidential interviews, and file reviews there are no deficiencies found at this time. An exit interview was conducted, and a copy of this report along with LIC 811 was provided to the Program Director, Michael Saavedra.


summary: Facility Evaluation

raw_content:
Narrative:
On July 24, 2025, at 9:00 am, Licensing Program Analyst (LPA) Jacqueline Garcia conducted an unannounced collateral visit at Crittenton Services of Amerige House and met with Program Director Michael Saavedra. The purpose of the visit was to conduct a collateral interview with a client that is currently residing at the facility. This incident occurred at another facility. The incident was reported on 07/17/25 to Community Care Licensing (CCL). LPA conducted one client interview. LPA did not observe any deficiencies. An exit interview was conducted, a copy of this report, along with LIC 811 was discussed and provided to Michael Saavedra, Program Director.


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Narrative:
engage in CSEC activity and C1 was inappropriately touched by C2 due to lack of supervision. It was reported that the facility was taking minors out every Friday and "prostituting them out". It was also reported that C2 "smacked" C1's buttocks and C2 forced C1 into a corner and had them masturbate for five minutes. Confidential interviews revealed C2 hit C1 on the buttocks with a sandal while in the bathroom. Confidential interviews reported a staff member was told about the incident. Conflicting interviews does not recall witnessing or being told about the incident. Confidential interviews reported C2 made C1 go into a corner of the bathroom and masturbate for five minutes. Confidential interviews could not recall details, dates, or names of any other individuals in the bathroom that witnessed this allegation. Confidential interviews report that staff stand outside of the shared bathrooms to supervise the clients. Confidential interviews reported that staff do not take the clients out on Friday night and that the clients go out of the facility for school and scheduled appointments. Confidential interviews reported the facility has a market on the campus on Fridays for one hour that the clients are allowed to purchase items, however they are not "prostituted by staff." There are no witnesses to these allegations. Confidential interviews did not corroborate the allegations with a preponderance of evidence. Based on confidential interviews and records reviewed that staff are forcing minors to engage in CSEC activity and C1 was inappropriately touched by C2 due to lack of supervision, which may or may not have occurred, however, they are not supported or proven by the evidence. Therefore, the allegations are unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was reviewed with Blanca Pita, Program Director and Michael Saavedra, Assistant Program Director. Due to printer malfunction, a copy of this report, LIC 811, and appeal rights will be emailed to the Administrator. A copy of this report will be placed in the facility file.

Investigation Findings:
13On June 8, 2023, at 12:00 pm, Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced at the facility and met with Blanca Pita, Program Director and Michael Saavedra, Assistant Program Director, to discuss the investigative findings for the allegations noted above. LPA Linley conducted an inspection of the facility on 04/24/2023 at 11:45am and no deficiencies were observed. Investigator Thomas Smith from the Community Care Licensing Investigative Branch conducted the investigation. The following were interviewed by Investigator Smith for the complaint investigation: seven staff (S1-7), and six clients (C1, C3-6), attempted to interview one client (C2), however was unable to contact them due to the phone number having been disconnected. The following documents were reviewed during the investigation: Suspected Child Abuse Report, C1 and C Intake Assessment, Facility Sketch, and Fullerton Police Department Incident Report. On 04/21/2023, Community Care Licensing (CCL) received allegations that staff are forcing minors to UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Charmaine Linley LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, THE CITY DR., SUITE FACILITY NAME: CRITTENTON SVCS FOR CHILDREN AND FAMILIESFACILITY NUMBER: VISIT DATE: 06/08/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Blanca Pita and Michael Saavedra


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Narrative:
On June 3, 2024, Community Care Licensing (CCL) received a complaint with multiple allegations alleging staff inappropriately touched minor while in care and staff spoke inappropriately to minor while in care. Specifically, it was reported that a staff touched C1 and made sexual comments to C1 in the back corner of the facility where there were no cameras. Confidential interviews revealed conflicting statements to whether C1 was inappropriately touched by S1 and C1 was spoken to inappropriately by a staff. Confidential interviews revealed there was not a preponderance of evidence to prove any of the allegations based on the information gathered during the investigation. In addition, there were no witnesses to support the allegations of staff inappropriately touching C1 while in care, and staff speaking inappropriately to C1, therefore the allegation is deemed to be unsubstantiated at this time. Based on record review and confidential interviews the allegation alleging staff inappropriately touched C1 while in care and staff spoke inappropriately to C1 while in care, may or may not have occurred, however they are not supported or proven by the evidence. Therefore, the allegations are unsubstantiated at this time. An exit interview was conducted, and a copy of the report was provided along with appeal rights, Crittenton SVCS For Children and Families, Program Director, Erika Vasquez.

Investigation Findings:
13On October 11, 2024 at 11:15 am, Licensing Program Analyst (LPA), Jacqueline Garcia met with Crittenton SVCS For Children and Families, Program Director, Erika Vasquez to deliver the findings for the above stated allegations. The investigation was conducted by Special Investigator (SI) Annette Renquist and initiated on 06/06/24. The investigation included interviews with S1 (suspect/worker), Program Director (S2), Lead Case Manager (S3), Case Manager/Behavioral Therapist (S4), Unit Supervisor (S5), Office of Refugee Resettlement (ORR) Federal Field Specialist, Sponsor of C1, C1 attorney, Client (C1), Client (C2), as identified on the LIC 811. Documents reviewed included Facility Documentation, Photographs, Text Messages, C1's Client File, S1's Employee File, and Police Reports. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Jacqueline Garcia LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., SUITE FACILITY NAME: CRITTENTON SVCS FOR CHILDREN AND FAMILIESFACILITY NUMBER: VISIT DATE: 10/11/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Erika Vasquez-Program Director


facility_name: CRITTENTON SVCS FOR CHILDREN AND FAMILIES

raw_content:
Narrative:
****Page Continued. Documents reviewed revealed that when C1 was discharged from the facility C1 left a letter expressing their gratitude towards staff however due to C1 not being able to be interviewed. LPA could not confirm or deny the above allegations. Based on confidential interviews, the allegation that staff are not treating client with respect, may have occurred, however, it is not supported or proven by the evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, and a copy of this report along with appeal rights was provided to Erika Vasquez.

Investigation Findings:
13On May 1, 2025 at 02: PM.,Licensing Program Analyst (LPA) Jacqueline Garcia arrived to Crittenton SVCS for Children and Families and met with Erika Vasquez, to discuss the investigative findings for the allegation noted above. On 12/09/ LPA conducted an inspection of the facility, and no deficiencies were noted. LPA interviewed three clients (C2-C4), four staff (S1-S4), and attempted to interview one client (C1), however was not able to reach them for interview. During the investigation, LPA reviewed facility client files, incident reports and program statement. On 12/09/24, Community Care Licensing (CCL) received an allegation that staff are not treating client with respect. Specifically, it was stated that clients make comments about C1 in front of staff and staff do not do anything and that staff punish C1 for no reason. Confidential interviews revealed the facility staff treat clients with respect and clients are picked on by C1. Confidential interviews denied being punished by staff. R- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., Suite Orange, CA Facility Name: Crittenton Svcs for Children and Familiesfacility Number: Visit Date: 05/01/ Narrative 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32****page Continued. Documents reviewed revealed that when C1 was discharged from the facility C1 left a letter expressing their gratitude towards staff however due to C1 not being able to be interviewed. LPA could not confirm or deny the above allegations. Based on confidential interviews, the allegation that staff are not treating client with respect, may have occurred, however, it is not supported or proven by the evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, and a copy of this report along with appeal rights was provided to Erika Vasquez. SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Jacqueline Garcia LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: LIC9099 (FAS) - (06/04)Page: 2 of 4

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
*****Page Continued. Confidential interviews and documents reviewed indicated there were no witnesses to the alleged incident and S5 was not able to be interviewed to confirm alleged incident. Confidential interviews also revealed conflicting statements that S5 entered C1's room and spoke to C1 in a negative manner. Based on confidential interviews, and documents reviewed the allegation staff did not treat minor with dignity and respect and Staff do not ensure privacy to minors, may have occurred, however, it is not supported or proven by the evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, and a copy of this report along with appeal rights was provided to Blanca Pita, Program Director.

Investigation Findings:
13On October 29, 2025, at 2: PM, Licensing Program Analyst (LPA) Jacqueline Garcia conducted an unannounced visit to Crittenton SVCS for Children and Families facility to deliver the investigative finding for the allegations listed above. On 07/10/25, LPA Garcia conducted a health and safety inspection at the facility, and no immediate health and safety hazards were observed. LPA interviewed one client (C1), four staff (S1-S4) and attempted to interview one staff S5 for interview however after several attempts, LPA Garcia was not able to reach S5. During the investigation, LPA reviewed C1 facility file and staff files. On 07/09/25, Community Care Licensing (CCL) received allegations that staff did not treat minor with dignity and respect, and staff do not ensure privacy to minors. Specifically, it was reported that S5 approached C1 in an aggressive manner, and woke C1 abruptly, which made C1 feel uncomfortable, and S5 told C1 that if they did not wake up, they would not be fed. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Jacqueline Garcia LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., Suite Orange, CA Facility Name: Crittenton Svcs for Children and Familiesfacility Number: Visit Date: 10/29/ Narrative 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32*****page Continued. Confidential interviews and documents reviewed indicated there were no witnesses to the alleged incident and S5 was not able to be interviewed to confirm alleged incident. Confidential interviews also revealed conflicting statements that S5 entered C1's room and spoke to C1 in a negative manner. Based on confidential interviews, and documents reviewed the allegation staff did not treat minor with dignity and respect and Staff do not ensure privacy to minors, may have occurred, however, it is not supported or proven by the evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, and a copy of this report along with appeal rights was provided to Blanca Pita, Program Director. SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Jacqueline Garcia LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: LIC9099 (FAS) - (06/04)Page: 2 of 2

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


summary: Facility Evaluation

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Narrative:
On November 28, 2022 at 9: AM, Licensing Program Analyst (LPA) Leslie Covarrubias met with Program Director, Erika Vasquez to initiate an annual inspection for the facility Crittenton Svcs for Children and Families. Due to the facility having a COVID positive, LPA initiated the annual inspection at the facility corporate office located at E. Chapman Ave. #203 in Fullerton, CA 92831. LPA discussed and reviewed the following inspection components; Operations, Disaster Preparedness, Emergency Intervention Plan, and Client with Special Needs. All the staff files are stored and secured in the Human Resources office at the facility corporate office located at E. Chapman Ave. #203 in Fullerton, CA 92831. Staff records are accessible electronically via a secured records portal. At 9: AM, LPA Covarrubias reviewed five of five staff files. All the staff have met the training and qualification requirements per regulations requirements. Per a review of the Community Care Licensing Information System (LIS), all staff met DOJ/FBI criminal record clearances and Child Abuse Index Check requirements. LPA Covarrubias reviewed five out of five client files. All the client files are stored and locked in filing cabinets within the staff offices. At 11: AM, client files were transported for LPA Covarrubias to review during the time of inspection. All client files had the required forms per regulations requirements. Physical Plant Domain and Client Medication Files will be completed at a later date. Based on the facility inspection on this date, there are no deficiencies found at this time. A copy of this report was reviewed and provided to facility representative.

met_with: Program Director, Erika Vasquez


summary: Facility Evaluation

raw_content:
Narrative:
On December 1, 2022, at 9: AM, Licensing Program Analyst (LPA) Leslie Covarrubias, arrived to Crittenton Svcs for Children and Families and met with Program Directors, Erika Vasquez, Blanca Pita, and Assistant Program Director, Michael Saavedra. This visit is a continuation of the annual inspection initiated on November 28, 2022. The facility was toured inside and out with Erika Vasquez, Blanca Pita, and Michael Saavedra. The facility is separated into four housing units with their own residential address and identified as follows: Harbor House ( N. Harbor Ave.), Hope House ( N. Harbor Ave.), Castle House ( N. Harbor Ave.), and Brookdale House ( E. Brookdale). Harbor House is a single-story residence with a total of four staff offices, 12 client bedrooms and three client bathrooms. Six bedrooms are arranged so that no more than two clients share a room, and there is one client per bed. Three bedrooms are arranged so that no more than three clients share a room, and there is one client per bed. Three bedrooms are arranged so that there is no more than one client per room, and there is one client per bed. There is adequate shelf and closet space for client's belongings in all bedrooms. The bathrooms were clean and in good repair. The hot water was measured to be 118 degrees Fahrenheit. All sharp and hazardous items have been properly made inaccessible where clients will not have access to them. In staff office there is a locking cabinet for medications. The facility was observed to not have a separate log for each psychotropic medication. The facility's smoke detectors throughout the facility are hard wired with direct communication to the fire department. The carbon monoxide detector located in the kitchen was operable. The following required posted items were observed accessible to clients: Grievance Procedures, Personal Rights, Visitation policies, and current food menu. See Page Hope House is a single-story residence with a total of four staff offices, seven client bedrooms and three client bathrooms. All bedrooms are arranged so that no more than two clients share a room, and there is one client per bed. There is adequate shelf and closet space for client's belongings in all bedrooms. The bathrooms were clean and in good repair. The hot water was measured to be 120 degrees Fahrenheit. All hazardous items have been properly made inaccessible where clients will not have access to them as they are kept at Harbor House. In staff office there is a locking cabinet for medications. The facility's smoke detectors throughout the facility are hard wired with direct communication to the fire department. The carbon monoxide detectors located in the hallways were operable. The following required posted items were observed accessible to clients: Grievance Procedures, Personal Rights, Visitation policies, and current food menu. Castle House is a two-story residence with a total of one staff office, five client bedrooms and two client bathrooms. No clients were present at time of inspection. Bedrooms are arranged so that no more than two clients share a room, and there is one client per bed. There is adequate shelf and closet space for client's belongings. The bathrooms were clean and in good repair. The hot water was measured to be 118 degrees Fahrenheit. All hazardous items have been properly made inaccessible where clients will not have access to them as they are kept at Harbor House. In staff office there is a locking cabinet for medications. The facility's smoke detectors throughout the facility are hard wired with direct communication to the fire department. The carbon monoxide detectors located in the hallways were operable. The following required posted items were observed accessible to clients: Grievance Procedures, Personal Rights, Visitation policies, and current food menu. Brookdale House is a single-story residence with a total of one staff office, six client bedrooms and two client bathrooms. No clients were present at time of inspection. Bedrooms are arranged so that no more than two clients share a room, and there is one client per bed. There is adequate shelf and closet space for client's belongings. The bathrooms were clean and in good repair. The hot water was measured to be 118 degrees Fahrenheit. All hazardous items have been properly made inaccessible where clients will not have access to them as they are kept at Harbor House. See page In staff office there is a locking cabinet for medications. The facility's smoke detectors throughout the facility are hard wired with direct communication to the fire department. The carbon monoxide detectors located in the hallways were operable. The following required posted items were observed accessible to clients: Grievance Procedures, Personal Rights, Visitation policies, and current food menu. Every house inspected has a living room and dining room area. LPA observed each house to have a 2-day perishable supply of food for snacks. It should be noted that all meals are prepared offsite at a separate licensed facility located at E. Valley View in the City of Fullerton. The facility outside grounds were also inspected and it was observed to be clean and well maintained. Emergency exits were free from obstruction. The facility is being cited for California Code of Regulations Title 22, Children's Records, Section 84070(b)(13). The facility is also being given two technical advisory notes for the centrally stored medication form (LIC 622). An exit interview and a copy of this report along with the Appeal rights were provided and discussed with Erika Vasquez.


summary: Facility Evaluation

raw_content:
Narrative:
On March 20, 2024 at 9: AM, Licensing Program Analyst (LPA) Jacqueline Garcia met with Program Director, Erika Vasquez to initiate an annual inspection for the facility Crittenton Svcs for Children and Families. The facility was toured inside and out with staff Erika Vasquez, Michael Saavedra, Blanca Pita. The facility is separated into four housing units with their own residential address and identified as follows: Harbor House ( N. Harbor Ave.), Hope House ( N. Harbor Ave.), Castle House ( N. Harbor Ave.), and Brookdale House ( E. Brookdale). LPA discussed and reviewed the following inspection components; Physical Plan, Operations, Disaster Preparedness, Emergency Intervention Plan, and Client with Special Needs. Harbor House is a single-story residence with a total of four staff offices, 12 client bedrooms and three client bathrooms. Six bedrooms are arranged so that no more than two clients share a room, and there is one client per bed. Three bedrooms are arranged so that no more than three clients share a room, and there is one client per bed. Three bedrooms are arranged so that there is no more than one client per room, and there is one client per bed. There is adequate shelf and closet space for client's belongings in all bedrooms. The bathrooms were clean and in good repair. The hot water was measured to be 105 degrees Fahrenheit. All sharp and hazardous items have been properly made inaccessible where clients will not have access to them. In staff office there is a locking cabinet for medications. All medication is properly labeled and there is a separate form for each medication. The facility's smoke detectors throughout the facility are hard wired with direct communication to the fire department. The carbon monoxide detector located in the kitchen was operable. The following required posted items were observed accessible to clients: Grievance Procedures, Personal Rights, Visitation policies, and current food menu. ****... Hope House is a single-story residence with a total of four staff offices, seven client bedrooms and three client bathrooms. All bedrooms are arranged so that no more than two clients share a room, and there is one client per bed. There is adequate shelf and closet space for client's belongings in all bedrooms. The bathrooms were clean and in good repair. The hot water was measured to be 105 degrees Fahrenheit. All hazardous items have been properly made inaccessible where clients will not have access to them as they are kept at Harbor House. In staff office there is a locking cabinet for medications. The facility's smoke detectors throughout the facility are hard wired with direct communication to the fire department. The carbon monoxide detectors located in the hallways were operable. The following required posted items were observed accessible to clients: Grievance Procedures, Personal Rights, Visitation policies, and current food menu. Castle House is a two-story residence with a total of one staff office, five client bedrooms and two client bathrooms. Bedrooms are arranged so that no more than two clients share a room, and there is one client per bed. There is adequate shelf and closet space for client's belongings. The bathrooms were clean and in good repair. The hot water was measured to be 105 degrees Fahrenheit. All hazardous items have been properly made inaccessible where clients will not have access to them as they are kept at Harbor House. In staff office there is a locking cabinet for medications. The facility's smoke detectors throughout the facility are hard wired with direct communication to the fire department. The carbon monoxide detectors located in the hallways were operable. The following required posted items were observed accessible to clients: Grievance Procedures, Personal Rights, Visitation policies, and current food menu. Brookdale House is a single-story residence with a total of one staff office, six client bedrooms and two client bathrooms. No clients were present at time of inspection. Bedrooms are arranged so that no more than two clients share a room, and there is one client per bed. There is adequate shelf and closet space for client's belongings. The bathrooms were clean and in good repair. The hot water was measured to be 105 degrees Fahrenheit. All hazardous items have been properly made inaccessible where clients will not have access to them as they are kept at Harbor House. The following required posted items were observed accessible to clients: Grievance Procedures, Personal Rights, Visitation policies, and current food menu. ****. LPA reviewed five out of five client files. All the client files are stored and locked in filing cabinets within the staff offices. All client files had the required forms per regulations requirements. All the staff files are stored and secured in the Human Resources office at the facility corporate office located at E. Chapman Ave. #203 in Fullerton, CA 92831. Staff records are accessible electronically via a secured records portal. Staff files and staff interviews will be completed at a later date. Based on the facility inspection on this date, there are no deficiencies found at this time. A copy of this report was reviewed and provided to facility representative.


summary: Facility Evaluation

raw_content:
Narrative:
On March 27, 2024 at 09: AM, Licensing Program Analyst (LPA) Jacqueline Garcia met with Program Director, Erika Vasquez and Program Director Michael Saavedra for annual continuation at Human Resources office at the facility corporate office located at E. Chapman Ave. #203 in Fullerton, CA 92831. LPA discussed and reviewed the following inspection component; Staff Records. LPA reviewed five out of five staff files. All the staff files are stored and secured in the Human Resources office at the facility corporate office located at E. Chapman Ave. #203 in Fullerton, CA 92831. Staff records are accessible electronically via a secured records portal. All staff files had the required forms per regulations requirements. Based on the facility inspection on this date, there are no deficiencies found at this time. A copy of this report was reviewed and provided to facility representative.


facility_name: CYNCO CHILD CARE

summary: Complaint Investigation - Substantiated - 1 allegation

raw_content:
Narrative:
Based on confidential interviews, the preponderance of evidence standard has been met regarding the allegation that knives are accessible to minors. This poses a potential Health, Safety or Personal Rights risk to the children in care. The facility will be cited for violating California Code of Regulations, Title 22, 80087 (g) Buildings and Grounds. Exit interview was conducted and a copy of this report, along with a Confidential Names List (LIC 811 dated 08/02/2021), and the appeal rights were explained and provided to Administrator Corazon Pasion.

Investigation Findings:
13On August 2, 2021, at 11:37am, Licensing Program Analyst (LPA) Adrian Mendez arrived unannounced to the facility and met with Administrator Corazon Pasion of Cynco Child Care to discuss the investigative finding for the allegation noted above. LPA conducted a tele-inspection with the facility on February 4, 2021, at 3:18pm, no deficiencies were noted. During the investigation LPA interviewed one child (C1), one facility staff (S1), and one County Social Worker (CSW). On January 4, 2021, the Department received an allegation that knives are accessible to minors. It was reported that on a visit with C1, CSW took C1 outside of the facility and C1 opened the garage. It was also reported that C1 found and pulled out a knife blade that was on a shelf inside the garage. Confidential interviews revealed that a knife blade was accessible to C1 in the garage of the facility. SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Adrian Mendez LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, THE CITY DR., SUITE FACILITY NAME: CYNCO CHILD CAREFACILITY NUMBER: VISIT DATE: 08/02/2021

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion:

met_with: Corazon Pasion

complaint_status: SUBSTANTIATED


raw_content:
Narrative:
Based on confidential interviews, the allegation that staff inappropriately restrained a client while in care, may have occurred, however is not supported or proven by evidence. Therefore, the allegation is unsubstantiated at this time. Exit interview was conducted and a copy of this report, along with appeal rights were explained and provided to Facility Manager Francisco Aranda.

Investigation Findings:
13On October 27, 2021, at 10:19am, Licensing Program Analyst (LPA) Adrian Mendez arrived unannounced to the facility and met with Facility Manager Francisco Aranda of Cynco Child Care to discuss the investigative finding for the allegation noted above. LPA conducted a tele-inspection with the facility on May 18, 2021, at 1:01pm, no deficiencies were noted. During the investigation LPA interviewed two children (C1 who has limited vocabulary, and C2), two facility staff (S1, S2), and two confidential witnesses (A1, A2). On May 12, 2021, the Department received an allegation that staff inappropriately restrained a client while in care. It was reported that C1 was observed being restrained at the facility with rope tied around C1's hands. Confidential interviews revealed that the children are not inappropriately restrained at the facility. Confidential interviews revealed that C1 rips items at the facility. Confidential witness statements revealed that C1 was holding an item that C1 ripped, and C1 was not being restrained with the item. C1 was not able to indicate what happened when the incident occurred. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Adrian Mendez LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, THE CITY DR., SUITE FACILITY NAME: CYNCO CHILD CAREFACILITY NUMBER: VISIT DATE: 10/27/2021

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Francisco Aranda


raw_content:
Narrative:
It was also reported that S1 showed C1 child pornography. Confidential interviews revealed that no additional information or details were provided. C1 did not wish to provide additional information surrounding the incidents. Confidential interviews denied the allegations against S1. Based on confidential interviews, and records reviewed, the allegations that S1 had inappropriate sexual interaction with C1, and S1 threatened C1 with a sharp object, may have occurred, however are not supported or proven by evidence. Therefore, the allegations are unsubstantiated at this time. Exit interview was conducted and a copy of this report, along with appeal rights were explained to Facility Manager Francisco Aranda. Due to printer malfunction, this report will be emailed to the facility.

Investigation Findings:
13On July 7, 2022, at 10:20am, Licensing Program Analyst (LPA) Adrian Mendez arrived unannounced to the facility and met with Facility Manager Francisco Aranda of Cynco Child Care to discuss the investigative findings for the allegations noted above. LPA conducted an inspection with the facility on December 13, 2021, at 1:14pm. No deficiencies were observed. The investigation was conducted by Investigator Hector Quintanar, of the Community Care Licensing Investigations Branch. During the investigation, Investigator conducted interviews with Child #1 (C1), one County Social Worker, and one Regional Center Service Coordinator. During the investigation, LPA conducted interviews with two facility staff (S1, S2). On December 8, 2021, the Department received allegations that staff had inappropriate sexual interaction with minor in care, and staff threatened child with a sharp object. It was reported that approximately two years ago, S1 had threatened C1 with a knife while C1 was residing at the facility. It was also reported that S1 forced C1 to sit in a corner and masturbate in front of S1. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Adrian Mendez LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, THE CITY DR., SUITE FACILITY NAME: CYNCO CHILD CAREFACILITY NUMBER: VISIT DATE: 07/07/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
on C1 and C2 bit C1, resulting in the mark. Confidential interviews revealed conflicting statements on how C1 received the mark. Due to being unable to interview all individuals, although multiple attempts were made, confidential interviews did not corroborate the allegation with a preponderance of evidence. Based on confidential interviews and records reviewed the allegation that staff did not provide adequate supervision resulting in C2 biting C1 in care, which may have occurred, however, it is not supported or proven by the evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was reviewed with Rose Higley-Lagoc. Due to printer malfunction, a copy of this report, LIC 811, and appeal rights was emailed to the Administrator. A copy of this report will be placed in the facility file.

Investigation Findings:
13On August 15, 2024, at 12:10 pm, Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced at the facility and met with Rose Higley-Lagoc, Facility Manager, to discuss the investigative finding for the allegation noted above. LPA Guadalupe Munoz conducted an inspection of the facility on November 22, 2023, at 1:30 pm and no deficiencies were observed. LPA Linley interviewed two staff (S1-2), and LPA was unable to interview two clients (C1-2) and four staff (S3-6), despite multiple attempts to contact them. The following documents were reviewed during the investigation: Special Incident Reports, Staff Schedule, Personnel Report, C Individual Program Plan (IPP), C Individual Program Plan (IPP), and C1 medical visit summary. On November 30, 2023, Community Care Licensing (CCL) received an allegation that staff did not provide adequate supervision resulting in client biting a minor in care. It was reported that a mark was observed UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Charmaine Linley LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., SUITE FACILITY NAME: CYNCO CHILD CAREFACILITY NUMBER: VISIT DATE: 08/15/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Rose Higley-Lagoc


summary: Facility Evaluation

raw_content:
Narrative:
On November 22, 2021 at 10:25am, Licensing Program Analyst (LPA) Adrian Mendez arrived unannounced at the facility to conduct a Required Annual inspection of the facility. The facility was inspected inside and out with Administrator Corazon Pasion and Facility Manager Francisco Aranda. The home is a one story residence with four bedrooms and one and a half bathrooms. Bedrooms are arranged so that no more than two clients share a room, and there is one client per bed. There is adequate shelf and closet space for client's belongings. The bathrooms were clean and in good repair. The hot water in the kitchen was measured at 107.6 degrees, which is within regulatory requirements. All hazardous items have been properly made inaccessible to areas where clients will not have access. The medications were stored and locked in a cabinet in the kitchen. Cleansers/chemicals are locked and stored in a cabinet in the garage. Sharp knives are inaccessible and stored in a locked cabinet in the kitchen. The First Aid Kit is located in a locked cabinet in the kitchen and contained all required supplies. The facility's smoke/carbon monoxide detectors in the hallway and bedrooms were checked and were operable. There are no guns or weapons in the facility as stated by Facility Manager. The following required posted items were observed accessible to clients: Facility License, Grievance Procedures, Personal Rights, Visitation policies, Emergency Disaster Plan and current menu. The facility outside grounds was also inspected and it was observed to be clean and well maintained. Emergency exits were free from obstruction. Due to the need to complete staff/client interviews and staff/client file reviews, this inspection will need to be continued at later date. LPA discussed and reviewed the following inspection components; Operations, Emergency Intervention Plan, and Emergency Disaster Preparedness. Based on the facility inspection, there are no deficiencies found at this time. An exit interview was conducted, and a copy of this report was explained and provided to Administrator Corazon Pasion.


summary: Facility Evaluation

raw_content:
Narrative:
On November 30, 2021 at 9:53am, Licensing Program Analysts (LPA's) Adrian Mendez and Sarah Alvizo arrived unannounced at the facility to conduct an Annual Continuation inspection for the annual that began on 11/22/2021. LPA's met with Facility Manager Francisco Aranda. All the client and staff files are stored and maintained in a secured closet at the facility. A sample of three client files were reviewed during the inspection. All client files had the required documents per Title Regulations. LPA's reviewed 10 staff files. All the staff have met the training and qualification requirements per regulation requirements. Per a review of the Community Care Licensing Information System (LIS), all staff met DOJ/FBI criminal record clearances and Child Abuse Index Check requirements. Due to the need to complete staff/client interviews, this inspection will need to be continued at later date. Based on the facility inspection, there are no deficiencies found at this time. An exit interview was conducted, and a copy of this report was explained and provided to Facility Manager Francisco Aranda.


summary: Facility Evaluation

raw_content:
Narrative:
On November 14, 2023, at 09:15 am, Licensing Program Analysts (LPA's) Darlene Almaraz-Oseguera and Jose Gonzalez arrived unannounced at the facility to conduct a Required Annual inspection of the facility. The facility was inspected inside and out with Administrator Corazon Pasion and Facility Manager Francisco Aranda. The home is a one-story residence with four bedrooms and one and two bathrooms. Bedrooms are arranged so that no more than two clients share a room, and there is one client per bed. There is adequate shelf and closet space for client's belongings. The bathrooms were clean and in good repair. The hot water in the kitchen was measured at 115.6 degrees, which is within regulatory requirements. All hazardous items have been properly made inaccessible to areas where clients will not have access. The medications were stored and locked in a cabinet in the kitchen. Cleansers/chemicals are locked and stored in a cabinet in the garage. Sharp knives are inaccessible and stored in a locked cabinet in the kitchen. The First Aid Kit is located in a locked cabinet in the kitchen and contained all required supplies. The facility's smoke/carbon monoxide detectors in the hallway and bedrooms were checked and were operable. There are no guns or weapons in the facility as stated by Facility Manager. The following required posted items were observed accessible to clients: Facility License, Grievance Procedures, Personal Rights, Visitation policies, Emergency Disaster Plan and current menu. LPA's reviewed three client files, which were stored and maintained in a secured closet at the facility. All client files had the required documents per Title Regulations. LPAs reviewed five staff files. All the staff have met the training and qualification requirements per regulation requirements. Per a review of the Community Care Licensing Information System (LIS), all staff met DOJ/FBI criminal record clearances and Child Abuse Index Check requirements. Continued on page This is an amended report that was issued on November 14, 2023: The facility outside grounds was also inspected and it was observed to be clean and well maintained. Emergency exits were free from obstruction. LPA discussed and reviewed the following inspection components, Operations, Emergency Intervention Plan, and Emergency Disaster Preparedness. Based on the facility inspection, there are no deficiencies found at this time. An exit interview was conducted, and a copy of this report was explained and provided to Facility Manager Corazon Pasion. Signature on file


facility_name: CYNCO CHILD CARE II

raw_content:
Narrative:
A review of the facility's daily logs indicates that the youth had been displaying aggressive behaviors at the facility. A review of confidential records indicates that the facility was in communication of getting the youth's medications changed due to aggressive behaviors. Confidential records reviewed also indicated that the youth did express wanting to return to school. Based on confidential interviews, and records reviewed, the allegation that staff are not ensuring that C1 attends school, may have occurred, however is not supported or proven by evidence. Therefore, the allegation is unsubstantiated at this time. Exit interview was conducted and a copy of this report, along with appeal rights were explained and provided to Juana Aranda.

Investigation Findings:
13On September 8, 2021, at 10:32am, Licensing Program Analyst (LPA) Adrian Mendez arrived unannounced to the facility and met with Caregiver Juana Aranda of Cynco Child Care II to discuss the investigative finding for the allegation noted above. LPA conducted a tele-inspection with the facility on April 12, 2021, at 10:54am, no deficiencies were noted. During the investigation LPA interviewed one child (C1), one facility staff (S1), and one confidential witness (A1). LPA also reviewed school attendance records, facility daily logs, and facility correspondence with school and doctor. On April 6, 2021, the Department received an allegation that staff are not ensuring that youth attends school. It was reported that the youth was out of school for 10 days after showing symptoms of COVID-19. It was also reported that the youth was to return to school after the 10 days of quarantine and the youth did not return. It was also reported that the facility stated that the youth had not been back at school due to the youth displaying aggressive behaviors and the facility needing to make an appointment for a psychological evaluation. Cont. on 9099-C UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Adrian Mendez LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, THE CITY DR., SUITE FACILITY NAME: CYNCO CHILD CARE IIFACILITY NUMBER: VISIT DATE: 09/08/2021

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Juana Aranda


raw_content:
Narrative:
Confidential interviews revealed that S2 has never been observed hitting C1. Based on confidential interviews, and records reviewed, the allegation that staff hit C1 in care, may have occurred, however, is not supported or proven by evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted and a copy of this report, along with the appeal rights were explained and provided to Direct Care Staff Juana Aranda.

Investigation Findings:
13On June 14, 2022, at 10:24am, Licensing Program Analysts (LPA's) Adrian Mendez and Eduardo Barragan arrived unannounced to the facility and met with Direct Care Staff Juana Aranda of Cynco Child Care II to discuss the investigative findings for the allegation noted above. LPA conducted an inspection of the facility on October 7, 2021, at 11:47am. No deficiencies were noted. During the investigation, LPA interviewed two Group Home staff (S1, S2), and two clients (C1, C2). LPA also reviewed the facility LIC 500, personnel report, and the facility's associations list through the Department's Licensing Information System (LIS). On September 29, 2021, the Department received an allegation that staff hit youth in care. It was reported that an individual whose name was either "Donto," "Dante," or "Victor," hits C1. Confidential interviews revealed that there is no staff present at the facility by any of the names listed. A review of the facility's LIC 500, and facility associations through LIS, confirmed that there is no staff at the facility by any of the names listed. It was also reported that S2 hits C1. S2 denied ever hitting C1. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Adrian Mendez LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, THE CITY DR., SUITE FACILITY NAME: CYNCO CHILD CARE IIFACILITY NUMBER: VISIT DATE: 06/14/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Confidential interviews revealed that C1 was not accorded dignity during the incident in being physically forced off the bus by S1. Confidential interviews also revealed that S1 grabbed C1's hand, placing C1's hand behind C1's back at C1's waist area. Interviews also revealed that S1 pulled C1 up by the back waist area of C1's pants to guide C1 up and off the bus. Based on confidential interviews and records reviewed, the preponderance of evidence standard has been met regarding the allegation that S1 handled C1 in a rough manner, therefore the allegation is found to be substantiated. California Code of Regulations, Title 22, 84072(d)(10) Personal Rights, are being cited on the attached LIC 9099D. An exit interview was conducted and a copy of this report, along with the appeal rights were explained to Facility Representative Carol Enriquez. Due to printer malfunction, this report will be emailed to Facility Representative Carol Enriquez, and Administrator Corazon Pasion.

Investigation Findings:
13On March 23, 2023, at 2:25pm, Licensing Program Analyst (LPA) Adrian Mendez arrived unannounced at the facility and met with Facility Representative Carol Enriquez of Cynco Child Care II to discuss the investigative findings for the allegation noted above. Administrator Corazon Pasion was present via telephone conference. LPA conducted an inspection with the facility on February 21, 2023, at 1:21pm, no deficiencies were noted. During the investigation, LPA interviewed three facility staff (S1, S2, S3), one County Regional Center Quality Assurance Coordinator (QA), and two children (C1, C2). LPA also reviewed facility communication log, and one Serious Incident Report (SIR) dated 02/09/2023. On February 13, 2023, the Department received an allegation that a staff handled a child in a rough manner. It was reported that on 02/09/2023, C1 was refusing to get off the bus after school. It was also reported that a facility staff, S1, got on the bus and "manhandled" C1, restraining C1's arms behind C1's back and shoving C1 off the bus. Confidential interviews revealed that S1 did handle C1 in a rough manner. SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Adrian Mendez LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, THE CITY DR., SUITE FACILITY NAME: CYNCO CHILD CARE IIFACILITY NUMBER: VISIT DATE: 03/23/2023

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion:

met_with: Carol Enriquez


summary: Complaint Investigation - Unsubstantiated

raw_content:
Narrative:
Regarding the stated allegation, it was specifically reported that C1 was observed to have a bruise on C1's left cheek/eye area and a burn on left side of neck. During investigation, a confidential interview denied not providing adequate supervision for C1. Confidential interview disclosed that during emotional outbursts C1 hits C1's head that led to the bruise on the left cheek/eye. A confidential witness observed C1 hitting self and redirected C1. Confidential witness believed the bruise was self-inflicted during an emotional outburst. LPA was unable to gather additional information as this time. Based on confidential interviews, the allegation that C1 sustained injuries while in care due to lack of supervision may have occurred, however, there was not a preponderance of evidence to support or deny the allegation. Therefore, the above allegation is unsubstantiated at this time. A copy of this report and confidential name list LIC 811 was given to the GH.

Investigation Findings:
13On December 27, 2023, Licensing Program Analyst (LPA) Babatunde Aborchie arrived at Cynco Child Care II to deliver investigative finding involving the group home (GH). LPA met with the administrator Corazon Aranda. On May 3, 2023, LPA arrived at the GH to initiate the allegation and conducted interviews with (FM), Staff 1, 2 (S1, S2) and observed client 1 (C1). LPA was unable to interview C1 due to C1 being non-verbal. LPA was unable to contact County Social Worker (CSW) On April 27, 2023, a complaint report was referred to Community Care Licensing (CCL) alleging a minor sustained injuries while in care due to lack of supervision. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Abdoulaye Traore LICENSING EVALUATOR NAME: Babatunde Aborchie LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, THE CITY DR., SUITE FACILITY NAME: CYNCO CHILD CARE IIFACILITY NUMBER: VISIT DATE: 12/27/2023

met_with: Corazon Aranda