raw_content:
Narrative:
that S1 pushed C1 and then restrained them. Thus, confidential interviews did not corroborate the allegation with a preponderance of evidence. Based on confidential interviews and records reviewed the allegation that staff inappropriately restrained C1 while in care, may or may not have occurred, however, it is not supported or proven by the evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was reviewed with Linda Bourne. Due to printer malfunction, a copy of this report, LIC 811, and appeal rights will be emailed to the Administrator. A copy of this report will be placed in the facility file.

Investigation Findings:
13On August 24, 2023, at 2:15 pm, Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced at the facility and met with Linda Bourne, Senior Social Services Supervisor, to discuss the investigative finding for the allegation noted above. LPA conducted an inspection of the facility on 05/18/2023 at 3:41 pm and no deficiencies were observed. LPA Linley interviewed three clients (C1, C2, C4), one client declined to be interviewed (C3), one client was unable to be interviewed due to being on run-away status (C5), and interviewed five staff (S1-5). LPA reviewed the following documents during the investigation: S1's employee evaluation, staff schedule, and Special Incident Reports. On 05/18/2023, Community Care Licensing (CCL) received an allegation that staff inappropriately restrained C1 while in care. It was reported that staff pushed C1 and C1 was inappropriately restrained. Confidential interviews revealed conflicting statements. Some interviews reported C1 pushed S1 after being told to turn off the gas burners on the stove and S1, S3, and S4 restrained C1. While other interviews reported UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Charmaine Linley LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, THE CITY DR., SUITE FACILITY NAME: ORANGEWOOD CHILDREN AND FAMILY CENTERFACILITY NUMBER: VISIT DATE: 08/24/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


state: CA

facility_name: ORANGEWOOD CHILDREN AND FAMILY CENTER

summary: Complaint Investigation - Unsubstantiated - 1 allegation

raw_content:
Narrative:
C1 returned to the facility after running away, there was no food in the refrigerator available for them to eat. Confidential interviews denied S1 called C1 a "school dropout." While other interviews reported that S1 called C1 a "school dropout" after they did not wake up for school. Confidential interviews did not corroborate the allegation with a preponderance of evidence. Based on confidential interviews and records reviewed that staff denied clients food and that staff made inappropriate comments towards C1, which may or may not have occurred, however, it is not supported or proven by the evidence. Therefore, the allegations are unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was reviewed with Marina Nunez. Due to printer malfunction, a copy of this report, LIC 811, and appeal rights will be emailed to the Administrator. A copy of this report will be placed in the facility file.

Investigation Findings:
13On September 22, 2023, at 2:20 pm, Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced at the facility and met with Marina Nunez, Social Services Supervisor, to discuss the investigative findings for the allegations noted above. LPA conducted an inspection of the facility on 05/18/2023 and no deficiencies were observed. LPA Linley interviewed three clients (C1-3) and five staff (S1-5). LPA reviewed the following documents during the investigation: Cottage Log and Staff Schedule. On 05/15/2023, Community Care Licensing (CCL) received allegations that staff denied clients food and that staff made inappropriate comments towards clients. It was reported that S1 denied C2 food. It was also reported that S1 called C1 a "school dropout" because they did not wake up and attend school. Confidential interviews revealed conflicting statements. Some interviews reported that S1 did not deny C1 food and there were options available when C1 wanted to eat. Conflicting interviews reported that when UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Charmaine Linley LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., SUITE FACILITY NAME: ORANGEWOOD CHILDREN AND FAMILY CENTERFACILITY NUMBER: VISIT DATE: 09/22/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

report_type: Complaint Investigation

met_with: Marina Nunez

complaint_status: unsubstantiated


raw_content:
Narrative:
Confidential interviews did not corroborate the allegation with a preponderance of evidence. Based on confidential interviews and records reviewed the allegation that staff inappropriately grabbed C1 while in care, may have occurred, however, it is not supported or proven by the evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was reviewed with Linda Bourne. Due to printer malfunction, a copy of this report, LIC 811, and appeal rights will be emailed to the Administrator. A copy of this report will be placed in the facility file.

Investigation Findings:
13On October 3, 2023, at 1:30 pm, Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced at the facility and met with Linda Bourne, Senior Social Services Supervisor, to discuss the investigative finding for the allegation noted above. LPA conducted an inspection of the facility on 05/31/2023 at 2:15 pm and no deficiencies were observed. LPA Linley interviewed two clients (C1, C3), attempted to interview two clients (C2, C4), and was unable to interview them despite multiple attempts, and interviewed six staff (S1-6). LPA reviewed the following documents during the investigation: Special Incident Reports, Nursing Notes, and C1's Assessment. On 05/25/2023, Community Care Licensing (CCL) received an allegation that staff inappropriately grabbed C1 while in care. Confidential interviews revealed conflicting statements. Some interviews reported that S1 grabbed C1's arm and took them to their bedroom because they were trying to run away. Conflicting interviews reported that C1 ran out of the Gym and S1 grabbed them and pushed them back into the Gym. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Charmaine Linley LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., SUITE FACILITY NAME: ORANGEWOOD CHILDREN AND FAMILY CENTERFACILITY NUMBER: VISIT DATE: 10/03/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Linda Bourne


raw_content:
Narrative:
Based on confidential interviews and records reviewed the allegation that S1 handled C1 in a rough manner may have occurred, however, it is not supported or proven by the evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was reviewed with Linda Bourne. Due to printer malfunction, a copy of this report, LIC 811, and appeal rights will be emailed to the Administrator. A copy of this report will be placed in the facility file.

Investigation Findings:
13On October 3, 2023, at 1:45 pm, Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced at the facility and met with Linda Bourne, Senior Social Services Supervisor, to discuss the investigative finding for the allegation noted above. LPA conducted an inspection of the facility on 05/31/2023 at 2:00 pm and no deficiencies were observed. LPA Linley interviewed two clients (C1, C2), and was unable to interview one client (C3), despite multiple attempts to contact them and five staff (S1-5). LPA reviewed the following documents during the investigation: C Care Plan, C Nursing Notes, Special Incident Reports, and Staff Schedule. On 05/26/203, Community Care Licensing (CCL) received an allegation that staff handled C1 in a rough manner. It was reported that S1 grabbed C1 in a rough manner when they were trying to move C1 from one area to another. Confidential interviews revealed conflicting statements. Confidential interviews did not corroborate the allegation with a preponderance of evidence. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Charmaine Linley LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., SUITE FACILITY NAME: ORANGEWOOD CHILDREN AND FAMILY CENTERFACILITY NUMBER: VISIT DATE: 10/03/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


summary: Complaint Investigation - Substantiated - 1 allegation

raw_content:
Narrative:
interviews denied S1 flipped C1's hat off their head. Confidential interviews reported that S1 took a piece of paper off C1's bedroom window and tossed it toward C1. Based on confidential interviews and a review of the allegation that S1 did not treat C1 with dignity and respect is substantiated. The preponderance of evidence standard has been met. The facility is cited for violation of the California Code of Regulations, Title 22, Division Six, Chapter 5, regulation 84072(d)(10) Personal Rights. An exit interview was conducted, appeal rights explained, and a copy of this report was reviewed with Linda Bourne. Due to printer malfunction, a copy of this report, LIC 811, and appeal rights will be emailed to the Administrator. A copy of this report will be placed in the facility file.

Investigation Findings:
13On October 3, 2023, at 2:00 pm, Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced to the facility and met with Linda Bourne, Senior Social Services Supervisor to discuss the investigative finding for the allegation noted above. LPA conducted an inspection of the facility on 05/31/2023 at 1:30 pm. No deficiencies were observed. LPA interviewed one client (C1), one County Social Worker (CSW), and five staff (S1-5). LPA reviewed the following documents: C1's CARE Plan, Cottage Roster, Staff Schedule, and Special Incident Reports. On 05/26/2023, Community Care Licensing (CCL) received an allegation that staff did not treat C1 with dignity and respect. It was reported that when C1 tried to take their mattress out of their bedroom to the playground, S1 told them they could not remove it, grabbed the mattress from C1, flipped C1's hat off their head, and threw a piece of paper in C1's face. Confidential interviews revealed that when C1 tried to take their mattress out of the bedroom, S1 and C1 struggled over the mattress until C1 let go. Confidential SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Charmaine Linley LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., SUITE FACILITY NAME: ORANGEWOOD CHILDREN AND FAMILY CENTERFACILITY NUMBER: VISIT DATE: 10/03/2023

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion:

complaint_status: SUBSTANTIATED


raw_content:
Narrative:
Based on confidential interviews and records reviewed that lack of care and supervision results in minors engaging in physical fights with other minors, which may have occurred, however, it is not supported or proven by the evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was reviewed with Ben Turrietta. Due to printer malfunction, a copy of this report, LIC 811, and appeal rights will be emailed to the Administrator. A copy of this report will be placed in the facility file.

Investigation Findings:
13On 10/17/2023 at 1:20 pm, Licensing Program Analyst (LPA) Charmaine Linley conducted an unannounced complaint inspection at the above facility. LPA Linley met with Ben Turrietta, Senior Social Services Supervisor I. The purpose of the inspection was to deliver the findings of the complaint investigation. LPA Linley conducted an inspection of the facility on 05/23/2023 at 4:15 pm and no issues were found. LPA's G. Munoz and C. Linley interviewed four clients (C1-4), and were not able to interview two clients despite multiple attempts to contact them (C5-6), and LPA Linley interviewed six staff (S1-6). During the investigation, the following documents were reviewed: Cottage Rosters, Staff Time sheets, and Special Incident Report. On 05/22/2023, Community Care Licensing (CCL) received an allegation that lack of care and supervision results in minors engaging in physical fights with other minors. Confidential interviews revealed conflicting statements. Confidential interviews did not corroborate the allegation with a preponderance of evidence. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Charmaine Linley LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., SUITE FACILITY NAME: ORANGEWOOD CHILDREN AND FAMILY CENTERFACILITY NUMBER: VISIT DATE: 10/17/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Ben Turrietta


raw_content:
Narrative:
allegation is unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was reviewed with Ben Turrietta. Due to printer malfunction, a copy of this report, LIC 811, and appeal rights will be emailed to the Administrator. A copy of this report will be placed in the facility file.

Investigation Findings:
13On 10/30/2023, at 10: AM, Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced at the facility and met with Ben Turrietta, Senior Social Services Supervisor I, to discuss the investigative finding for the allegation noted above. LPA conducted an inspection of the facility on 07/07/2023 at 1:55 pm and no deficiencies were observed. LPA interviewed two clients (C1-2) and three staff (S1-3). On 07/03/2023, Community Care Licensing (CCL) received an allegation that staff spoke inappropriately to C1 while in care. It was reported that a staff member called C1 "stupid and niger." Confidential interviews revealed conflicting statements. Confidential interviews did not corroborate the allegation with a preponderance of evidence. Based on confidential interviews and records reviewed that staff spoke inappropriately to C1 while in care, which may have occurred, however, it is not supported or proven by the evidence. Therefore, the UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Charmaine Linley LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., SUITE FACILITY NAME: ORANGEWOOD CHILDREN AND FAMILY CENTERFACILITY NUMBER: VISIT DATE: 10/30/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Based on confidential interviews and records reviewed minors in care physically assaulted another minor in care, which may have occurred, however, it is not supported or proven by the evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, a copy of this report along with LIC 811 list of confidential names, and appeal rights was provided to Ben Turrieta.

Investigation Findings:
13On 12/07/23 at 10:30am, Licensing Program Analyst (LPA) Jacqueline Garcia arrived unannounced at the facility and met with Brian Turrieta, to discuss the investigative findings for the allegation noted above. On 05/10/ LPA Charmaine Linley conducted an inspection of the facility, and no deficiencies were noted. LPA Garcia interviewed two clients (C1, C2), and six staff (S1-S6). LPA Garcia attempted to interview one client (C3), however, their whereabouts are unknown. During the investigation, LPA reviewed the following documents: cottage staff schedule, Special Incident Report all for the date of the alleged incident, and safety plan for C1. On 05/08/23, Community Care Licensing (CCL) received allegation that minors in care physically assaulted another minor in care. Confidential interviews revealed conflicting statements regarding minors in care physically assaulted C1 while in care. Thus, confidential interviews did not corroborate the allegation with a preponderance of evidence. ***continue on 9099-C page. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Jacqueline Garcia LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., SUITE FACILITY NAME: ORANGEWOOD CHILDREN AND FAMILY CENTERFACILITY NUMBER: VISIT DATE: 12/07/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Ben Turrieta


raw_content:
Narrative:
Based on confidential interviews and records reviewed staff is causing emotional distress to C1 in care, which may have occurred, however, it is not supported or proven by the evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, a copy of this report along with LIC 811 list of confidential names, and appeal rights was provided to Ben Turrieta.

Investigation Findings:
13On 12/07/23 at 10:30am Licensing Program Analyst (LPA) Jacqueline Garcia arrived unannounced at the facility and met with Ben Turrieta, to discuss the investigative findings for the allegation noted above. On 04/24/ LPA Charmaine Linley conducted an inspection of the facility, and no deficiencies were noted. LPA Garcia interviewed one client (C1), and three staff (S1-S3). During the investigation, LPA reviewed the following documents: cottage staff schedule, progress notes, Special Incident Report for C1 all for the date of the alleged incident. On 04/24/23, Community Care Licensing (CCL) received allegation that staff is causing emotional distress to minor in care. Confidential interviews revealed conflicting statements regarding staff causing emotional distress to minor in care. Thus, confidential interviews did not corroborate the allegation with a preponderance of evidence. **conitnued on page 9099-C. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Jacqueline Garcia LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., SUITE FACILITY NAME: ORANGEWOOD CHILDREN AND FAMILY CENTERFACILITY NUMBER: VISIT DATE: 12/07/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Based on confidential interviews and records reviewed C1 was assaulted by other minors while in care due to lack of supervision, which may have occurred, however, it is not supported or proven by the evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, a copy of this report along with LIC 811 list of confidential names, and appeal rights was provided to Ben Turrieta.

Investigation Findings:
13On 12/07/23 at 10:30am, Licensing Program Analyst (LPA) Jacqueline Garcia arrived unannounced at the facility and met with Ben Turrieta, to discuss the investigative finding for the allegation noted above. On 05/23/ LPA Charmaine Linley conducted an inspection of the facility, and no deficiencies were noted. LPA Garcia interviewed two clients (C1-C2), and five staff (S1-S5) and attempted to interview four client (C3-C6) however their whereabouts are unknown. During the investigation, LPA reviewed the following documents: Intermediate Boys Cottage Staff Schedule and Special Incident Reports (SIR'S). On 05/23/23, Community Care Licensing (CCL) received an allegation that C1 was assaulted by other minors while in care due to lack of supervision. Confidential interviews revealed conflicting statements regarding C1 being assaulted by other minors due to lack of supervision; some interviews entailed that staff were present and intervened, while another interview indicated that there were no staff present. Thus, confidential interviews did not corroborate the allegation with a preponderance of evidence. . UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Jacqueline Garcia LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., SUITE FACILITY NAME: ORANGEWOOD CHILDREN AND FAMILY CENTERFACILITY NUMBER: VISIT DATE: 12/07/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Based on confidential interviews and records reviewed for the allegation that staff do not treat minor with respect, which may have occurred, however, it is not supported or proven by the evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was reviewed with Ben Turrietta. A copy of this report, LIC 811, and appeal rights was provided to the Administrator. A copy of this report will be placed in the facility file.

Investigation Findings:
13On December 13, 2023, at 2: PM, Licensing Program Analyst (LPA) Guadalupe Munoz arrived unannounced at the facility and met with Brian Estrada, Social Services Supervisor II , to discuss the investigative finding for the allegation noted above. LPA conducted an inspection of the facility on 08/21/2023 at 1:00 pm and no deficiencies were observed. LPA interviewed two clients (C1-2) and four staff (S1-4). On 08/15/2023, Community Care Licensing (CCL) received an allegation that staff do not treat minor with respect. It was reported that staff are "mean" to clients by not allowing clients to eat what they want and by taking cell phone. Confidential interviews revealed conflicting statements. Confidential interviews did not corroborate the allegation with a preponderance of evidence. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Guadalupe Munoz LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., SUITE FACILITY NAME: ORANGEWOOD CHILDREN AND FAMILY CENTERFACILITY NUMBER: VISIT DATE: 12/13/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Brian Estrada


raw_content:
Narrative:
condom and said they wanted to use it on them. Confidential interviews revealed conflicting statements to whether staff was present at the time of the incident. Confidential interviews did not corroborate the allegation with a preponderance of evidence. Based on confidential interviews and records reviewed that lack of supervision resulted in inappropriate interactions between minors in care, which may have occurred, however, it is not supported or proven by the evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was reviewed with Brian Estrada. Due to printer malfunction, a copy of this report, LIC 811, and appeal rights will be emailed to the Administrator. A copy of this report will be placed in the facility file.

Investigation Findings:
13This is an amended document originally delivered to the facility on December 13, 2023 and was discussed with Brian Estrada, Social Services Supervisor II. The report was amended to change to change the report from "Needs Further Investigation" to Unsubstantiated. On 12/13/2023, at 3:00 pm, Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced at the facility and met with Brian Estrada, Social Services Supervisor II, to discuss the investigative finding for the allegation noted above. LPA conducted an inspection of the facility on 08/24/2023 at 2:30 pm and no deficiencies were observed. LPA Linley interviewed three clients (C1-3) and LPA interviewed six staff (S1-6). LPA reviewed the following documents during the investigation: Staff Schedule. On 08/23/203, Community Care Licensing (CCL) received an allegation that lack of supervision resulted in inappropriate interactions between minors in care. It was reported that C2 and C3 showed C1 a condom UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Charmaine Linley LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., SUITE FACILITY NAME: ORANGEWOOD CHILDREN AND FAMILY CENTERFACILITY NUMBER: VISIT DATE: 12/13/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Confidential interviews revealed conflicting statements. Due to not being able to interview all individuals, despite multiple attempts to contact them, confidential interviews did not corroborate the allegations with a preponderance of evidence. Based on confidential interviews and records reviewed the allegations, that staff hit C2 in care, staff inappropriately restrained C1 causing bruising, and staff pushed C1 in care, which may have occurred, however, they are not supported or proven by the evidence. Therefore, the allegations are unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was reviewed with Brian Estrada. Due to printer malfunction, a copy of this report, LIC 811, and appeal rights will be emailed to the Administrator. A copy of this report will be placed in the facility file.

Investigation Findings:
13On 12/13/2023, at 3:15 pm , Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced at the facility and met with Brian Estrada, Social Services Supervisor II, to discuss the investigative findings for the allegations noted above. LPA conducted an inspection of the facility on 08/08/2023 at 9:00 am and no deficiencies were observed. LPA Linley interviewed one client (C3), one client declined to be interviewed (C1), and LPA was unable to interview three clients (C2, C4, C5), despite multiple attempts to contact them. LPA interviewed four staff (S1-4). LPA reviewed the following documents during the investigation: C1 and C2's CARE Plans, C2's Nursing Notes, and Special Incident Reports. On 08/01/2023, Community Care Licensing (CCL) received allegations that staff hit C2 in care, staff inappropriately restrained C1 causing bruising, and staff pushed C1 in care. It was reported that S1 used an open palm to hit C2. It was also reported that S1 inappropriately restrained C1 causing a bruise on C1's chin and pushed C1 to the floor. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Charmaine Linley LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., SUITE FACILITY NAME: ORANGEWOOD CHILDREN AND FAMILY CENTERFACILITY NUMBER: VISIT DATE: 12/13/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Based on confidential interviews, the allegation that staff inappropriately restrained C1, which may have occurred, however, it is not supported or proven by the evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was reviewed with Ben Turrietta. Due to printer malfunction, a copy of this report, LIC 811, and appeal rights will be emailed to the Administrator. A copy of this report will be placed in the facility file.

Investigation Findings:
13On 01/02/2024, at 1:30 pm, Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced at the facility and met with Ben Turrietta, Senior Social Services Supervisor I, to discuss the investigative finding for the allegation noted above. LPA conducted an inspection of the facility on 11/17/2023 at 4:15 pm and no deficiencies were observed. LPA Linley attempted to interview one client (C1), however, C1 declined to be interviewed. LPA interviewed four staff (S1-4), one County Social Worker (CSW), and one Social Worker Intern (SWI). LPA reviewed the following documents during the investigation: Incident Reports. On 11/15/2023, Community Care Licensing (CCL) received an allegation that staff inappropriately restrained a youth while in care. Confidential interviews revealed inconsistent statements and inconsistent physical descriptions of the child. Thus, confidential interviews did not corroborate the allegation with a preponderance of evidence. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Charmaine Linley LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., SUITE FACILITY NAME: ORANGEWOOD CHILDREN AND FAMILY CENTERFACILITY NUMBER: VISIT DATE: 01/02/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Based on confidential interviews and records reviewed the allegation that staff's behavior poses as a risk to the minors, which may have occurred, however, it is not supported or proven by the evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was reviewed with Alejandra Tapia. Due to printer malfunction, a copy of this report, LIC 811, and appeal rights was emailed to the Administrator. A copy of this report will be placed in the facility file.

Investigation Findings:
13On February 12, 2024, at 9:40 am, Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced at the facility and met with Alejandra Tapia, Social Services Supervisor, to discuss the investigative finding for the allegation noted above. LPA conducted an inspection of the facility on 09/22/2023 at 2:10 pm and no deficiencies were observed. LPA Linley interviewed three clients (C2-4), and four staff (S1-4), and attempted to interview one client (C1), however, was unable to contact them despite multiple attempts. LPA reviewed the following document during the investigation: Staff Schedule. On 09/14/2023, Community Care Licensing (CCL) received an allegation that staff's behavior poses as a risk to the minors. It was reported that S1 makes the clients feel uncomfortable by staring at them and looking at the clients' buttocks. Confidential interviews revealed conflicting statements. Confidential interviews did not corroborate the allegation with a preponderance of evidence that staff stares at clients' buttocks. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Charmaine Linley LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., SUITE FACILITY NAME: ORANGEWOOD CHILDREN AND FAMILY CENTERFACILITY NUMBER: VISIT DATE: 02/12/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Alejandra Tapia


raw_content:
Narrative:
indicated that S5 called the clients "faggot," and said, "there's a faggot in the cottage." Conflicting interviews denied that S5 called the clients names or made the said comment. It was also reported that C6 and C1 were in a physical altercation and C6 put C1 in a headlock and staff waited a few minutes before pulling C6 off C1. Some interviews indicated C6 put C1 in a headlock however staff intervened and separated C6 and C1. Conflicting interviews indicated they could not recall if C6 put C1 in a headlock or the specifics of the alleged incident between C1 and C6. Thus, confidential interviews did not corroborate the allegations with a preponderance of evidence. Based on confidential interviews and records reviewed the allegations that staff made inappropriate comments to C1 while in care and staff did not adequately supervise youths resulting in C1 getting assaulted by another youth, which may have occurred, however, it is not supported or proven by the evidence. Therefore, the allegations are unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was reviewed with Ben Turrietta. Due to printer malfunction, a copy of this report, LIC 811, and appeal rights was emailed to the Administrator. A copy of this report will be placed in the facility file.

Investigation Findings:
13On February 13, 2024 at 2:15 pm, Licensing Program Analyst (LPA) Charmaine Linley conducted an unannounced complaint inspection at the above facility. LPA Linley met with Ben Turrietta, Senior Social Services Supervisor I. The purpose of the inspection was to deliver the findings of the complaint investigation. LPA Linley conducted an inspection of the facility on 09/22/2023 at 2:00 pm and no deficiencies were found. LPA Linley interviewed four clients (C1, C2, C4, C7), one client who declined to be interviewed (C3), one County Social Worker (CSW), and seven staff (S1-7), and LPA was unable to interview two clients (C5, C6), and one staff (S9), despite multiple attempts to contact them. During the investigation, the following documents were reviewed: C1's CARE Plan, Incident Reports, and Facility Menus. On 09/15/2023, Community Care Licensing (CCL) received allegations that staff made inappropriate comments to youth while in care and staff did not adequately supervise youths resulting in the youth getting assaulted by another youth. Confidential interviews revealed conflicting statements. Some interviews UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Charmaine Linley LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., SUITE FACILITY NAME: ORANGEWOOD CHILDREN AND FAMILY CENTERFACILITY NUMBER: VISIT DATE: 02/13/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
redirected the clients. Conflicting interviews indicated that they did not hear any inappropriate comments made to C1. Confidential interviews did not corroborate the allegation with a preponderance of evidence. Based on confidential interviews and records reviewed the allegation that staff allow other minors in home to speak to C1 in an inappropriate manner, which may have occurred, however, it is not supported or proven by the evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was reviewed with Christine Trace. Due to printer malfunction, a copy of this report, LIC 811, and appeal rights were emailed to the Facility Administrator. A copy of this report will be placed in the facility file.

Investigation Findings:
13On February 17, 2024, at 3:00 pm, Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced at the facility and met with Christine Trace, Social Services Supervisor I, to discuss the investigative finding for the allegation noted above. LPA conducted an inspection of the facility on 10/17/2023 at 1:50 pm and no deficiencies were observed. LPA Linley interviewed four clients (C1, C2, C4, C7), one client who declined to be interviewed (C3), one County Social Worker (CSW), and seven staff (S1-7), and LPA was unable to interview two clients (C5, C6), and one staff (S9), despite multiple attempts to contact them. During the investigation, the following documents were reviewed: C1's CARE Plan, Incident Reports, and Staff Schedule. On 10/13/2023, Community Care Licensing (CCL) received an allegation that staff allow other minors in home to speak to another minor in an inappropriate manner. Confidential interviews revealed conflicting statements. Some interviews indicated that when staff heard inappropriate comments made to C1, staff UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Charmaine Linley LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., SUITE FACILITY NAME: ORANGEWOOD CHILDREN AND FAMILY CENTERFACILITY NUMBER: VISIT DATE: 02/17/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Christine Trace


raw_content:
Narrative:
Based on confidential interviews, the preponderance of evidence standard has been met and the allegation that S1 spoke to C1 and C2 in an inappropriate manner is substantiated. The facility is cited for violation of the California Code of Regulations, Title 22, Division Six, Chapter 5, Regulation 84072(d)(10) Personal Rights. An exit interview was conducted, appeal rights were explained, and a copy of this report and LIC 811 was provided to Jim Torres. Based on confidential interviews and records reviewed that S1 yell at minors, which may have occurred, however, it is not supported or proven by the evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, appeal rights were explained, and a copy of this report and LIC 811 was provided to facility designee.

Investigation Findings:
On 02/23/24, at 11: AM, Licensing Program Analyst (LPA) Guadalupe Munoz arrived unannounced at the facility and met with Jim Torris, Senior Social Services Supervisor, to discuss the investigative finding for the allegation noted above. LPA conducted an inspection of the facility on 08/30/2023 at 9:00 am and no deficiencies were observed. LPA interviewed two clients (C1-2) and four staff (S1-4). During the investigation, the following documents were reviewed: Special Incident Report dated, staff schedule, care plan for C1-2, Cottage Roster. On 08/29/2023, Community Care Licensing (CCL) received an allegation that staff spoke to minors C1 and C2 in an inappropriate manner. It was reported that S1 cursed at C Confidential interviews revealed that when S1 spoke to C1 and C2 about their behavior that S1 used curse words in the conversation. Confidential interviews denied S1 cursed directly at minors but S1 was clearly using curse words in the conversation. Confidential interviews reported that S1 used multiple curse words throughout the conversation with C1 and C2. ***SEE CONTINUATION PAGE*** SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Guadalupe Munoz LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., SUITE FACILITY NAME: ORANGEWOOD CHILDREN AND FAMILY CENTERFACILITY NUMBER: VISIT DATE: 02/23/2024

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion: UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Jim Torris,


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Narrative:
being medically evaluated, they were given three days of punishment and were not allowed to participate in activities. It was reported that C1 was not able to clean their bedroom in the morning, due to appointments, they apologized to the staff, and they were told they had an early bedtime and would not be going on the field trip. It was reported that a client found a fly in their food and the bread is moldy. It was reported that when C1 asked for an alternative meal or snack, S5 yelled at them, and told them no, and C1 was given consequences the following day. Confidential interviews revealed conflicting statements. Confidential interviews indicated that when C1 was on the Cottage roof, staff counseled and redirected C1 to get down off the roof, and reminded C1 there were other clients in the area. Conflicting interviews indicated that staff laughed and called C1 selfish for wanting to jump off the roof. Confidential interviews did not indicate the names of the alleged staff. Confidential interviews indicated that C1 received consequences for walking out of the Cottage without permission and when they returned after a medical evaluation, the consequences pertained to when C1 left the Cottage without permission. Confidential interviews indicated that C1 was reminded to clean up their bedroom throughout the morning, C1 waited until the afternoon and tried to clean their bedroom before an outing and was told it was too late and they could not participate in the outing. Conflicting interviews indicated that C1 often did not clean their bedroom and therefore was not eligible for many outings, however, could not recall specific dates or outings. Confidential interviews indicated that an unknown client saw a fly in their food. Confidential interviews could not recall the date, name, or specifics of the fly in their food. Other interviews denied anyone had seen a fly in the food. Confidential interviews indicated that the bagels were green and moldy on one occasion and had to be thrown out. Other interviews indicated that food is checked daily and denied there was moldy bread or bagels. Confidential interviews indicated that C1 wanted an alternative meal or snack and S5 yelled at them and C1 was given consequences the next day, resulting in a loss of being able to participate in activities. Conflicting interviews indicated that S5 offered C1 a snack or fruit, did not yell at C1, and could not recall specific details of C1 receiving consequences. There were no witnesses to this allegation. Thus, confidential interviews did not corroborate the allegations with a preponderance of evidence. Based on confidential interviews and records reviewed the allegations that staff does not treat C1 with dignity or respect, staff inappropriately disciplines C1 in care, and staff does not provide adequate food service, which may have occurred, however, it is not supported or proven by the evidence. Therefore, the allegations are unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was reviewed with Brian Estrada. Due to printer malfunction, a copy of this report and appeal rights were emailed to the Facility Administrator. A copy of this report will be placed in the facility file.

Investigation Findings:
13On March 19, 2024, at 2:00 pm, Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced at the facility and met with Brian Estrada, Social Services Supervisor II to discuss the investigative findings for the allegations noted above. LPA conducted an inspection of the facility on November 8, 2023, at 2:35 pm and no deficiencies were observed. LPA Linley interviewed three clients (C1-3), eight staff (S1-8), and one County Social Worker (CSW). LPA reviewed the following documents during the investigation: Facility Menus, Special Incident Reports, Photos of Facility/Cottage Refrigerator and Food, and Law Enforcement Incident Report Request. On November 6, 2023, Community Care Licensing (CCL) received allegations that staff does not treat C1 with dignity or respect, staff inappropriately disciplines C1 in care, and staff does not provide adequate food service. It was reported that C1 climbed onto the Cottage roof and jumped off the edge and staff yelled at C1 that they were being selfish and laughed at C1. It was reported that when C1 returned from being UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Charmaine Linley LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., SUITE FACILITY NAME: ORANGEWOOD CHILDREN AND FAMILY CENTERFACILITY NUMBER: VISIT DATE: 03/19/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
and S2 told C2 and C3 to leave C1 alone, then C2 placed tape on C1's mouth. However, it is unknown if S2 could have prevented the incident with other means of intervening. Based on confidential interviews and records reviewed that staff do not prevent youth from being bullied by other youths while in care, which may have occurred, however, it is not supported or proven by the evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was reviewed with Ben Turrietta. A copy of this report, LIC 811, and appeal rights was provided to the LIz Lopez. A copy of this report will be placed in the facility file.

Investigation Findings:
13On March 20, 2024, at 1: PM, Licensing Program Analyst (LPA) Guadalupe Munoz arrived unannounced at the facility and met with Liz Lopez, Social Services Supervisor I, to discuss the investigative finding for the allegation noted above. LPA conducted an inspection of the facility on 09/06/2023 at 3:00 pm and no deficiencies were observed. LPA Interviewed three staff (S1-3), County Social Worker (CSW), Regional Center Case Manager (RCM), and attempted to interview three clients (C1-3) however, all three clients refused to be interviewed. On 08/31/2023, Community Care Licensing (CCL) received an allegation that staff do not prevent youth from being bullied by other youths while in care. It was reported that staff did not prevent C3 from putting tape over C1's mouth. Confidential interviews revealed that C2 and C3 had an issue with C1. Confidential interviews revealed that S2 was sitting behind the sofa where C1 was sitting when C2 and C3 walked up and C2 had tape in their hand. S2 asked C2, what they were going to do with the tape, UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Guadalupe Munoz LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., SUITE FACILITY NAME: ORANGEWOOD CHILDREN AND FAMILY CENTERFACILITY NUMBER: VISIT DATE: 03/20/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Liz Lopez


raw_content:
Narrative:
It was also reported that C4 kicked C1 at the swimming pool. Some interviews indicated that staff redirected C4. While other interviews could not recall C4 or interactions between C1 and C4. Lastly, other interviews could not recall C1 or C2. Thus, confidential interviews did not corroborate the allegation with a preponderance of evidence. Based on confidential interviews and records reviewed the allegation that due to neglect or lack of supervision minors engaged in physical altercations with C1 while in care, which may have occurred, however, it is not supported or proven by the evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was reviewed with Jose Mendez Due to printer malfunction, a copy of this report, LIC 811, and appeal rights were emailed to the Administrator. A copy of this report will be placed in the facility file.

Investigation Findings:
13On March 25, 2024, at 4:27 pm, Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced at the facility and met with Jose Mendez, Senior Social Services Supervisor, to discuss the investigative finding for the allegation noted above. LPA conducted an inspection of the facility on October 17, 2023, at 2:00 pm and no deficiencies were observed. LPA Linley interviewed two clients (C1, C2) and four staff (S1-4). LPA reviewed the following documents during the investigation: C CARE Plan, C Nursing Notes, and C Nursing Notes. On October 12, 2023, Community Care Licensing (CCL) received an allegation that due to neglect or lack of supervision minors engaged in physical altercations with minor while in care. It was reported that other clients hit C1 and there were fights at the facility. Confidential interviews revealed conflicting statements. Some interviews indicated that C2 was on a swing, C3 jumped on them, C1 pulled C3 off of C2 and C3 hit C1. Other interviews indicated that staff redirected C3 to get off C2 when they jumped on them on the swing. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Charmaine Linley LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., SUITE FACILITY NAME: ORANGEWOOD CHILDREN AND FAMILY CENTERFACILITY NUMBER: VISIT DATE: 03/25/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Jose Mendez


raw_content:
Narrative:
although multiple attempts were made, confidential interviews did not corroborate the allegation with a preponderance of evidence. Based on confidential interviews and records reviewed the allegation that S1 inappropriately restrained C1, which may have occurred, however, it is not supported or proven by the evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was reviewed with Brian Estrada. Due to printer malfunction, a copy of this report, LIC 811, and appeal rights was emailed to the Administrator. A copy of this report will be placed in the facility file.

Investigation Findings:
13On June 24, 2024, at 9:45 am, Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced at the facility and met with Brian Estrada, Social Services Supervisor, to discuss the investigative finding for the allegation noted above. LPA conducted an inspection of the facility on December 13, 2023, at 2:35 pm, and no deficiencies were observed. LPA Linley interviewed one client (C1), four staff (S2-5), and LPA was unable to interview one staff (S1) despite multiple attempts to contact them. The following documents were reviewed during the investigation: Cottage Roster, Staff Schedule, Special Incident Report, and C Nursing Notes. On December 11, 2023, Community Care Licensing (CCL) received an allegation that staff inappropriately restrained minor. It was reported that on December 8, 2023, C1 was restrained twice. It was reported that on the second attempt at restraining C1, S1 grabbed the collar of C1's shirt causing C1 to choke. Confidential interviews revealed conflicting statements. Due to being unable to interview all individuals, UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Charmaine Linley LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., SUITE FACILITY NAME: ORANGEWOOD CHILDREN AND FAMILY CENTERFACILITY NUMBER: VISIT DATE: 06/24/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
indicated conflicting statements on how C1 obtained the bruise on their arm and confidential interviews denied any staff hit C1. Thus, confidential interviews did not corroborate the allegations with a preponderance of evidence. Based on confidential interviews and records reviewed the allegations that facility staff hit a youth causing bruising and facility staff restrained a youth causing bruising, which may have occurred, however, it is not supported or proven by the evidence. Therefore, the allegations are unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was reviewed with Brian Estrada. Due to printer malfunction, a copy of this report, LIC 811, and appeal rights was emailed to the Administrator. A copy of this report will be placed in the facility file.

Investigation Findings:
13This is an amended LIC9099 to the original date July 3, 2024. On July 3, 2024, at 10:30 am, Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced at the facility and met with Brian Estrada, Social Services Supervisor, to discuss the investigative finding for the allegations noted above. LPA conducted an inspection of the facility on January 19, 2024, at 10:40 am and no deficiencies were observed. LPA Linley interviewed one of one client (C1), seven staff (S1-3, S6-9), and LPA was unable to interview two staff (S4-5), despite multiple attempts to contact them. The following documents were reviewed during the investigation: Law Enforcement Incident Report, Information Report, C1's CARE Plan, Nursing Notes, photos of C1's arm, Special Incident Reports, and Staff Schedule. On January 16, 2024, Community Care Licensing (CCL) received allegations that facility staff hit a youth causing bruising and facility staff restrained a youth causing bruising. It was reported that a staff hit C1 on their arm and left a bruise and staff restrained C1 and left a bruise on their arm. Confidential interviews UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Charmaine Linley LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., SUITE FACILITY NAME: ORANGEWOOD CHILDREN AND FAMILY CENTERFACILITY NUMBER: VISIT DATE: 07/03/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Based on confidential interviews and records reviewed the allegation that staff did not provide adequate supervision leading to a minor inappropriately touching C1 in care, which may have occurred, however, it is not supported or proven by the evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was reviewed with Brian Estrada. Due to printer malfunction, a copy of this report, LIC 811, and appeal rights was emailed to the Administrator. A copy of this report will be placed in the facility file.

Investigation Findings:
13On July 24, 2024, at 11:10 am, Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced at the facility and met with Brian Estrada, Social Services Supervisor, to discuss the investigative finding for the allegation noted above. LPA conducted an inspection of the facility on January 2, 2024, at 12:50 pm, and no deficiencies were observed. LPA Linley interviewed one client (C1), five staff (S1-5), and LPA was unable to interview one client (C2) despite multiple attempts to contact them. The following documents were reviewed during the investigation: Staff Schedule, C CARE plan, and Special Incident Report. On December 26, 2023, Community Care Licensing (CCL) received an allegation that staff did not provide adequate supervision leading to a minor inappropriately touching another minor in care. Confidential interviews revealed conflicting statements. Confidential interviews did not corroborate the allegation with a preponderance of evidence. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Charmaine Linley LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., SUITE FACILITY NAME: ORANGEWOOD CHILDREN AND FAMILY CENTERFACILITY NUMBER: VISIT DATE: 07/24/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Based on confidential interviews and records reviewed the allegation that facility staff did not provide adequate supervision resulting in inappropriate behaviors between youths, which may have occurred, however, it is not supported or proven by the evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was reviewed with Brian Estrada. Due to printer malfunction, a copy of this report, LIC 811, and appeal rights was emailed to the Administrator. A copy of this report will be placed in the facility file.

Investigation Findings:
13On August 5, 2024, at 10:45 am, Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced at the facility and met with Brian Estrada, Senior Social Services, to discuss the investigative finding for the allegation noted above. LPA conducted an inspection of the facility on January 19, 2024, at 11:15 am and no deficiencies were observed. LPA Linley interviewed one client (C1), six staff (S2-7), and LPA was unable to interview one client (C2) and one staff (S1), despite multiple attempts to contact them. The following documents were reviewed during the investigation: Staff Schedule. On January 19, 2024, Community Care Licensing (CCL) received an allegation that facility staff did not provide adequate supervision resulting in inappropriate behaviors between youths. It was reported that C2 showed C1 bodily fluid and came out of the bathroom with it on themselves. Confidential interviews revealed conflicting statements. There were no witnesses, times, or dates provided for this allegation. Confidential interviews did not corroborate the allegation with a preponderance of evidence. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Charmaine Linley LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., SUITE FACILITY NAME: ORANGEWOOD CHILDREN AND FAMILY CENTERFACILITY NUMBER: VISIT DATE: 08/05/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
no witnesses to the alleged incident. Based on confidential interviews and records reviewed the allegation that staff inappropriately touched C1, which may have occurred, however, it is not supported or proven by the evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was reviewed with Brian Estrada . Due to printer malfunction, a copy of this report, LIC 811, and appeal rights was emailed to the Administrator. A copy of this report will be placed in the facility file.

Investigation Findings:
13On August 5, 2024, at 10:30 am, Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced at the facility and met with Brian Estrada, Senior Social Services Supervisor, to discuss the investigative finding for the allegation noted above. LPA conducted an inspection of the facility on January 26, 2024, at 1:30 pm and no deficiencies were observed. LPA Linley interviewed five staff (S1-5) and LPA was unable to interview one client (C1), and one staff (S6) despite multiple attempts to contact them. The following documents were reviewed during the investigation: C CARE Plan and Special Incident Report On January 26, 2024, Community Care Licensing (CCL) received an allegation that staff inappropriately touched minor. It was reported that on an unspecified date when C1 returned to the facility from school, C1 was patted down by a staff member. Due to being unable to interview all individuals involved, confidential interviews did not corroborate the allegation with a preponderance of evidence. There were UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Charmaine Linley LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., SUITE FACILITY NAME: ORANGEWOOD CHILDREN AND FAMILY CENTERFACILITY NUMBER: VISIT DATE: 08/05/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
bedroom a mark was observed on C1. Confidential interviews revealed conflicting statements. Confidential interviews did not corroborate the allegation with a preponderance of evidence. Based on confidential interviews and records reviewed the allegation that S1 physically abused C1 in care, which may have occurred, however, it is not supported or proven by the evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, appeal rights reviewed, and a copy of this report was reviewed with Jose Mendez and Maureen Mutch. Due to printer malfunction, a copy of this report, LIC 811, and appeal rights was emailed to the Administrator. A copy of this report will be placed in the facility file.

Investigation Findings:
13On August 19, 2024, at 9:55 am, Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced at the facility and met with Jose Mendez, Senior Social Services Supervisor, and Maureen Mutch, Facility Administrator, to discuss the investigative finding for the allegation noted above. LPA conducted an inspection of the facility on July 3, 2024, at 11:00 am and no deficiencies were observed. LPA Linley interviewed four staff (S1-3, S6) and LPA was unable to interview C1 due to C1 being unable to verbally communicate with LPA. The following documents were reviewed during the investigation: Photos of C1, Client Roster, C Assessment Form, C Needs and Services Plan, C Pre-Placement Health Questionnaire, Special Incident Report, and Nursing Notes. On July 1, 2024, Community Care Licensing (CCL) received an allegation that S1 physically abused C1 in care. It was reported that S1 picked up C1 under their arm and shoved C1 into their bedroom. It was reported that a "thump" was heard and C1 was crying in their bedroom and when C1 came out of their UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Charmaine Linley LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., SUITE FACILITY NAME: ORANGEWOOD CHILDREN AND FAMILY CENTERFACILITY NUMBER: VISIT DATE: 08/19/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Jose Mendez and Maureen Mutch


raw_content:
Narrative:
Based on confidential interviews and records reviewed the allegation that staff did not provide adequate supervision leading to C2 inappropriately touching C1 in care, which may have occurred, however, it is not supported or proven by the evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was reviewed with Brian Estrada. Due to printer malfunction, a copy of this report, LIC 811, and appeal rights were emailed to the Facility Administrator. A copy of this report will be placed in the facility file.

Investigation Findings:
13On September 10, 2024, at 10:15 am, Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced at the facility and met with Brian Estrada, Social Services Supervisor, to discuss the investigative finding for the allegation noted above. LPA conducted an inspection of the facility on July 16, 2024, at 10:20 am and no deficiencies were observed. LPA Linley interviewed one client (C1), five staff (S1-5), and LPA was unable to interview one client (C2), despite multiple attempts to contact them. The following documents were reviewed during the investigation: Staff Schedule, C CARE Plan, and Special Incident Report. On July 10, 2024, Community Care Licensing (CCL) received an allegation that staff did not provide adequate supervision leading to C2 inappropriately touching C1 in care. Confidential interviews revealed conflicting statements. There were no witnesses to this allegation. Confidential interviews did not corroborate the allegation with a preponderance of evidence. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Charmaine Linley LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., SUITE FACILITY NAME: ORANGEWOOD CHILDREN AND FAMILY CENTERFACILITY NUMBER: VISIT DATE: 09/10/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
accidentally fallen a few times while playing at the playground and was medically evaluated and treated at the facility. LPA was unable to interview all individuals, although multiple attempts were made, thus, confidential interviews did not corroborate the allegation with a preponderance of evidence. Based on confidential interviews and records reviewed the allegation that C1 was injured by another child due to lack of care and supervision from staff, which may have occurred, however, it is not supported or proven by the evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was reviewed with Brian Estrada. Due to printer malfunction, a copy of this report, LIC 811, and appeal rights were emailed to the Facility Administrator. A copy of this report will be placed in the facility file.

Investigation Findings:
13On September 25, 2024, at 12:20 pm, Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced at the facility and met with Brian Estrada, Social Services Supervisor, to discuss the investigative finding for the allegation noted above. LPA conducted an inspection of the facility on May 21, 2024, at 11:00 am and no deficiencies were observed. LPA Linley interviewed one client (C2), seven staff (S1-2, S4-8), and LPA was unable to interview one client (C1) LPA was unable to interview one staff (S3), despite multiple attempts to contact them. The following documents were reviewed during the investigation: Special Incident Reports and Nursing Notes. On May 13, 2024, Community Care Licensing (CCL) received an allegation that C1 was injured by another child due to lack of care and supervision from staff. It was reported that C1 had a few bruises from unknown clients who wanted to fight C1. There were no additional details or dates provided. Confidential interviews revealed conflicting statements. Some interviews could not recall C1, while other interviews indicated C1 had UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Charmaine Linley LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., SUITE FACILITY NAME: ORANGEWOOD CHILDREN AND FAMILY CENTERFACILITY NUMBER: VISIT DATE: 09/25/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
interviews indicated that S1, S2, and S3 followed C1 and convinced C1 to return to the cottage. Confidential interviews indicated C1 returned to the cottage and broke toys in their bedroom until they fell asleep. Confidential interviews denied C1 was restrained or seeing any staff members push, hit, or speak inappropriately to C1. LPA was unable to interview all individuals, although multiple attempts were made, thus, confidential interviews could not confirm or deny the allegations. Confidential interviews did not corroborate the allegations with a preponderance of evidence. Based on confidential interviews and records reviewed the allegations that S1 hit C1, staff pushed C1, and S2 spoke inappropriately to C1 which may have occurred, however, they are not supported or proven by the evidence. Therefore, the allegations are unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was reviewed with Brian Estrada. Due to technical difficulties, a copy of this report, LIC 811, and appeal rights were emailed to the Facility Administrator. A copy of this report will be placed in the facility file.

Investigation Findings:
13On September 25, 2024, at 12:00 pm, Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced at the facility and met with Brian Estrada, Social Services Supervisor, to discuss the investigative finding for the allegations noted above. LPA conducted an inspection of the facility on June 17, 2024, at 10:05 am and no deficiencies were observed. LPA Linley interviewed six staff (S1-6) and one client (C1) declined to interview. The following documents were reviewed during the investigation: Cottage Roster, Staff Schedule, and Special Incident Report. On June 7, 2024, Community Care Licensing (CCL) received allegations that staff hit C1, staff pushed C1, and staff spoke inappropriately to C1. It was reported that on June 6, 2024, S1 hit C1 on the back of their head with their hand, S1 called C1 inappropriate names and used curse words towards C1, and C1 was restrained. It was also reported C1 threw a toy at a staff member and the staff member pushed C1. Confidential interviews indicated that C1 thew a yo-yo at S2's back and ran out of the cottage. Confidential UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Charmaine Linley LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., SUITE FACILITY NAME: ORANGEWOOD CHILDREN AND FAMILY CENTERFACILITY NUMBER: VISIT DATE: 09/25/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
tried to get C1 to release S3' s hair, C1, S3, and S4 all fell onto the ground. Confidential interviews indicated that additional staff arrived and C1 was placed in a restraint for less than ten minutes and was taken to get medically evaluated after the restraint. Confidential interviews did not corroborate the allegation with a preponderance of evidence. Based on confidential interviews and records reviewed the allegation that staff handled C1 in a rough manner which resulted in injuries, which may have occurred, however, it is not supported or proven by the evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was reviewed with Ben Turrietta. Due to technical difficulties, a copy of this report, LIC 811, and appeal rights were emailed to the Facility Administrator. A copy of this report will be placed in the facility file.

Investigation Findings:
13On October 31, 2024, at 4:00 pm, Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced at the facility and met with Brian Estrada, Social Services Supervisor, to discuss the investigative finding for the allegation noted above. LPA conducted an inspection of the facility on August 12, 2024, at 4:30 pm and no deficiencies were observed. LPA Linley interviewed two clients (C1-2), and five staff (S1-5). The following documents were reviewed during the investigation: C Needs and Services Plan, Special Incident Reports, and Nursing Notes. On August 2, 2024, Community Care Licensing (CCL) received an allegation that staff handled C1 in a rough manner which resulted in injuries. It was reported that C1 was restrained by four staff members, and after the restraint C1 was reported to have a bruise on their arm and chest, a scratch on their stomach, and a cut under their chin. Confidential interviews indicated that C1 was arguing with C2 and when S3 and S4 stepped in between C1 and C2, C1 grabbed onto S3' s hair. Confidential interviews indicated that while S UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Charmaine Linley LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., SUITE FACILITY NAME: ORANGEWOOD CHILDREN AND FAMILY CENTERFACILITY NUMBER: VISIT DATE: 10/31/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Community Care Licensing observed a video involving C1 and three staff members. The video footage was taken on September 23, 2024. LPA observed C1 walked out of their bedroom and S2 and S3 pushed C1 back into their bedroom while S8 held the door open. LPA observed C1 said they wanted to be out of their bedroom and S6 said they could not be outside of their bedroom. Based on confidential interviews and record review, the allegations that facility staff handled C1 in an inappropriate manner and facility staff restricted C1 from leaving the facility is substantiated. The preponderance of evidence standard has been met. The facility is cited for violation of the California Code of Regulations, Title Division Six, regulation 84072(d)(18) Personal Rights. An exit interview was conducted, appeal rights explained, and a copy of this report was provided to Jose Mendez. A copy of this report will be placed in the facility file. received information that personal rights violations occurred, confidential interviews revealed conflicting statements. Some interviews could not recall any staff yelling at C1. Other interviews indicated staff yelled at C2 to go to bed. As for the allegations that staff did not allow C1 access to their personal belongings, some interviews indicated that C1's shoes were removed due to safety concerns. Other interviews indicated they were not aware of C1's shoes being removed, and they were not aware if C1's shoes were returned to C1. Thus, confidential interviews did not corroborate the allegations with a preponderance of evidence. Based on confidential interviews and records reviewed the allegations that facility staff yelled at C1 in care and facility staff did not allow C1 access to their personal belongings, which may have occurred, however, they are not supported or proven by the evidence. Therefore, the allegations are unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was provided to Jose Mendez. A copy of this report will be placed in the facility file.

Investigation Findings:
On November 14, at 10:45 am, Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced at the facility and met with Jose Mendez, Senior Social Services Supervisor, to discuss the investigative finding for the allegations noted above. LPA conducted an inspection of the facility on September 25, 2024, at 12:45 pm and no deficiencies were observed. LPA Linley interviewed seven clients (C1-6, C8), one client declined to be interviewed (C7), and LPA interviewed seventeen staff (S1-14, S15-18). The following documents were reviewed during the investigation: video and audio recordings, Cell Phone Policy, "At Risk" Policy, Pro Act Certificates, Staff Schedule, Cottage Roster, C CARE Plan, Nursing Notes, Hospital discharge report, and Special Incident Reports. On September 23, 2024, Community Care Licensing (CCL) received allegations that facility staff handled minor in an inappropriate manner and facility staff restricted minor from leaving the facility. It was reported that S1 and S2 picked up C1 and put C1 into their bedroom and C1 was not allowed to leave the Cottage. SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Charmaine Linley LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., SUITE FACILITY NAME: ORANGEWOOD CHILDREN AND FAMILY CENTERFACILITY NUMBER: VISIT DATE: 11/14/2024

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion: UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
placed in a prone restraint on the Cottage floor after bumping their forehead into S12's forehead. Records reviewed indicated that S12 restrained C1's right arm and S19 restrained C1's left arm. Confidential interviews indicated that C1 stated their arms were in pain during the restraint and the restraint continued for a total of seven minutes. Confidential interviews and records reviewed indicated that staff restrained C1 on their wrist and the Nurse redirected staff when they responded to the restraint. Records reviewed indicated that on 09/22/2024, C1 was evaluated with injuries to their arms and was restricted from any physical activities until their follow-up appointment on 10/22/2024. Records reviewed indicated that on 09/27/2024, C1 was evaluated and sent to the Emergency Room for reinjuries to their arm. Based on confidential interviews and record review the allegation that staff inappropriately restrained C1 in care is substantiated. The preponderance of evidence standard has been met. The facility is cited for violation of the Interim Licensing Standards TSCF Article 3, regulation 84622(d) Plan of Operation. An exit interview was conducted, appeal rights explained, and a copy of this report was provided to Brian Estrada. A copy of this report will be placed in the facility file. and C7 to enter the facility. It was reported that staff denied C2 from leaving their bedroom. It was also reported that staff did not safeguard C1's clothes they left in the washer after they ran away from the facility and staff denied C1 access to use their cell phone and charge their cell phone. Although, the Department received information that personal rights violations occurred, confidential interviews revealed conflicting statements. Some interviews indicated that due to safety reasons the Cottage doors were locked and C1, C2, and C7 were outside with staff until they agreed to be safe and then staff allowed the clients back inside the Cottage. Other interviews indicated that staff did not allow C1 back into the Cottage until they turned in their cell phone. As far as the allegation that staff denied C2 from leaving their bedroom, some interviews indicated staff stood at the doorway and held the door shut and did not allow C2 to leave their bedroom. Conflicting interviews denied that staff prevented C2 from leaving their bedroom. Regarding the allegation that staff did not safeguard C1's personal belongings, some interviews indicated that C1 ran away and left their clothes in the washer and does not know what happened to C1's clothes. Other interviews indicated that C1 has clothing that is stored in a locked closet from when C1 ran away, and staff has not checked the closet for C1's missing belongings. Lastly it was reported that staff denied C1 to use their cell phone and charge their phone. Some interviews indicated that C1 tried to charge their cell phone in an outlet in the Cottage and staff pulled the cord out of the outlet and would not allow C1 to charge their phone, while other interviews indicated there is a locked storage closet for clients to charge their cell phones. Thus, confidential interviews did not corroborate the allegations with a preponderance of evidence. Based on confidential interviews and records reviewed the allegations that staff denied minors access to enter the facility, staff denied C2 from leaving their room, staff did not safeguard C1's personal belongings, and staff denied C1 access to phone, which may have occurred, however, they are not supported or proven by the evidence. Therefore, the allegations are unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was provided to Brian Estrada. A copy of this report will be placed in the facility file.

Investigation Findings:
13On November 14, 2024, at 11:15 am, Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced at the facility and met with Brian Estrada, Social Services Supervisor, to discuss the investigative finding for the allegation noted above. LPA conducted an inspection of the facility on October 1, 2024, at 11:10 am and no deficiencies were observed. LPA Linley interviewed seven clients (C1-6, C8), one client declined to be interviewed (C7), and LPA interviewed seventeen staff (S1-14, S15-18). The following documents were reviewed during the investigation: video and audio recordings, Cell Phone Policy, "At Risk" Policy, Pro Act Certificates, Staff Schedule, Cottage Roster, C CARE Plan, Nursing Notes, Hospital discharge report, and Special Incident Reports. On September 30, 2024, Community Care Licensing (CCL) received an allegation that staff inappropriately restrained minor in care. It was reported that staff restrained C1, C1 had injuries to their wrists and C1's wrists were reinjured due to being restrained. Confidential interviews indicated that on 09/26/2024, C1 was SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Charmaine Linley LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., SUITE FACILITY NAME: ORANGEWOOD CHILDREN AND FAMILY CENTERFACILITY NUMBER: VISIT DATE: 11/14/2024

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion: UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion: