summary: Complaint Investigation - Substantiated - 1 deficiency - 1 allegation

raw_content:
Narrative:
short staffed during the time period. Confidential interviews provided consistent statements regarding staff using their cell phones and not paying full attention to what was going on with the children on the playground. CCL received an additional allegation alleging Minor (Child #1 [C1]) was threaten while in care. Confidential interviews provided consistent statements of threats to C1 and other residents in the facility. Confidential interviews reported Child #3 (C3) often threaten other residents in the facility. Confidential interviews reported staff would treat the threats inconsistently if they addressed the threats at all. A third allegation alleging Minor (Child #1 [C1]) is being bullied by other minors (Child #2 [C2], and Child #3 [C3]) in care was also received by CCL. Confidential interviews provided consistent statements regarding bullying occurring in the facility. Confidential interviews reported staff would act inconsistently if staff dealt with the bullying at all. Confidential interviews also reported some staff would occasionally also participate in the bullying of the residents. Based on confidential interviews the allegations lack of supervision resulted in minors (Child #1 [C1], Child #2 [C2], and Child #3 [C3]) having inappropriate sexual activity, Minor (Child #1 [C1]) was threaten while in care, and Minor (Child #1 [C1]) is being bullied by other minors (Child #2 [C2], and Child #3 [C3]) in care are substantiated. The preponderance of evidence standard has been met. Facility is cited for violation of Interim Licensing Standards (ILS) standard 87072(d) Personal Rights (d) The licensee shall ensure that each child, regardless of whether the child is in foster care, is accorded the personal rights specified in Welfare and Institutions Code Section 16001.9 as applicable, and ILS 87072(d)(11) To be free of physical, sexual, emotional , or other abuse, and from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature including, but not limited to, interference with the daily living functions of eating, sleeping, or toileting, or withholding of shelter, clothing, or aids to physical functioning, and California Code of Regulations (CCR) regulation 80078(a) Responsibility for Providing Care and Supervision (a) The licensee shall provide care and supervision as necessary to meet the clients needs. The facility is being issued Civil Penalties for repeat violations of the above noted standards. A copy of the report was discussed and provided along with appeal rights to Childhelp Merv Griffin Village Childhelp Merv Griffin Village, Executive Director Chris Ruble

Investigation Findings:
13On March 2, 2022 at 10:30 am Licensing Program Analyst (LPA), Nicole Strickland, met with Childhelp Merv Griffin Village Executive Director Chris Ruble to deliver the findings for the above stated allegations. The investigation was conducted by Special Investigator (SI) Marlon Williams of Community Care Licensing Investions Branch and LPA Strickland and included interviews with three staff (Staff #1 [S1], Staff #2 [S2], Staff #3 [S3]) three foster youth (child #1 [C1], Child #2 [C2], Child #3 [C3]), two Orange County Social Workers (CSW#1, CSW#2), two Riverside County Social Workers (CSW#3, CSW4) and Riverside Sheriff's Department Investigator. In addition, county records and facility records were reviewed. On June 2, 2021, Community Care Licensing (CCL) received an allegation alleging lack of supervision resulted in minors (Child #1 [C1], Child #2 [C2], and Child #3 [C3]) having inappropriate sexual activity. Specifically it was reported between October and December C1, C2, and C3 were on the playground where they participated in an inappropriate sexual activity. Confidential interviews reported the facility was SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Natasha Dunlap LICENSING EVALUATOR NAME: Nicole Strickland LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: CHILDHELP MERV GRIFFIN VILLAGEFACILITY NUMBER: VISIT DATE: 03/02/2022

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion:

Deficiencies:
16001.9: as applicable...rights

met_with: met with Childhelp Merv Griffin Village, Executive Director Chris Ruble

title: as applicable...rights


state: CA

facility_name: CHILDHELP MERV GRIFFIN VILLAGE

summary: Complaint Investigation - Unsubstantiated

raw_content:
Narrative:
Regarding the allegation of staff not allowing minor phone calls. Confidential interviews revealed Staff #3 (S3) disconnected a call while the child was talking on the phone. Additional interviews revealed S3 would remove the facility phone from the common area and take the phone to the staff office, making the phone inaccessible to the children in care. Regarding the allegation of staff using an inappropriate form of discipline, it was reported staff took FC1's shoes away. Confidential interviews revealed that when children would run away or attempt to run away from the facility, the staff would take the children's shoes and store the shoes inside the staff office. Additional interviews revealed FC1's shoes were taken due to FC1 running away on several occasions. During interviews it was revealed FC1 was given sandals, however, FC1 did not want to wear the sandals given to FC1. Based on witness interviews and records review, there is a preponderance of evidence to prove the facility Staff #3 (S3) would not allow Foster Child #1 (FC1) to make calls and facility staff used and inappropriate form of discipline with FC1. The allegations are, therefore, found to be substantiated. The facility is being cited for violation of STRTP Interim Licensing Standards (ILS) Version 3.1, Section 87072 (d)(11) Personal Rights and for violation of Section 87072 (d)(8) Personal Rights. The facility was assessed civil penalty due to being cited the same violation (ILS 87072(d)(11)) within the last 12 months. A copy of this report, LIC 9099-D, LIC 421FC and Appeals Rights were provided to Chris Ruble. Regarding the allegations that facility staff inappropriately restrained minor and physically abused minor, it was reported that Staff #1 (S1) placed Foster Child #1 (FC1) in a physical restraint in which S1 sat on top of FC1. Additionally, it was reported that said restraint caused injury to FC1. Confidential interviews, and document reviewed, revealed that in April 2021, Staff #1 and Staff #2 (S2) placed FC1 in a floor assisted restraint. Witness interviews revealed that S1 and S2 appropriately restrained FC1. Interviews revealed S1 was not observed sitting on FC1 as part of the restraint. Additional interviews revealed that FC1 did not suffer injuries as a result of the restraint. Regarding the allegation of staff verbally abusing minor. It was reported facility staff called FC1 a "snitch", "piss pot" and used another derogatory term. Confidential interviews revealed facility staff did not call FC1 any of these terms. Based on interviews and records review, the allegations that Staff #1 (S1) and Staff # 2 (S2) inappropriately restrained minor, and that staff physically and verbally abused Foster Child #1 (FC1) while in care, may have occurred, however are not supported or proven by evidence. Therefore, the allegations are unsubstantiated at this time. A copy of this report, and Appeals Rights were provided to Executive Director Chris Ruble.

Investigation Findings:
13On March 25, 2022, Licensing Program Analyst (LPA) Lorena Valenzuela met with Childhelp Merv Griffin Village Short-Term Residential Therapeutic Program (STRTP) Jessica Fox Clinical Quality Coordinator to deliver the findings of the complaint investigation for the above allegations. The investigation included an inspection of the STRTP and a review of records on 06/29/2021. In addition, LPA interviewed five clients, one cottage supervisor, three direct care staff, and Administrator. See the Confidential Names List, LIC 811, dated March 25, 2022. On June 25, 2021, Community Care Licensing (CCL) received a complaint alleging facility staff would not allow minor phone calls and staff is using an inappropriate form of discipline. It was reported that staff would disconnect the phone line when Foster Child #1 (FC1) was talking on the phone with a family member. It was further reported FC1 was left with out shoes as a form of discipline. SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Cheraki Davis LICENSING EVALUATOR NAME: Lorena Valenzuela LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: CHILDHELP MERV GRIFFIN VILLAGEFACILITY NUMBER: VISIT DATE: 03/25/2022

report_type: Complaint Investigation

met_with: Chris Ruble, Jessica Fox

complaint_status: unsubstantiated


raw_content:
Narrative:
Confidential interviews revealed on 09/24/2021, FC1 was expressing self harming statements and FC1 placed a long sleeve shirt around FC1's neck. Witness interviews revealed FC1 tied the shirt around FC1's neck and S1 intervened by removing the shirt from FC1's neck. Additional interviews revealed FC1 was observed with a red mark on FC1's neck but it is unclear how FC1's obtained the red mark. Regarding the allegation of Staff #1 (S1) prohibiting FC1 from calling the county social worker, witness statements revealed S1 does not prohibit clients from making telephone calls. Other interviews revealed FC1 was told FC1 could make a call once FC1 calmed down. Based on interviews and records review, the allegation that Staff #1 (S1) was physically abusive to Foster Child #1 (FC1) and Staff #1 prohibited FC1 from calling a social worker, may have occurred, however is not supported or proven by evidence. Therefore, the allegations are unsubstantiated at this time. A copy of this report, and Appeals Rights were provided to James Crabtree.

Investigation Findings:
13On May 19, 2022, Licensing Program Analyst (LPAs) Lorena Valenzuela and Joon Choi arrived at Childhelp Merv Griffin Village Short-Term Residential Therapeutic Program (STRTP) and met with Executive Director James Crabtree and Performance Quality Improvement Coordinator Jessica Fox to deliver the findings of the complaint investigation for the above allegations. The investigation included an inspection of the STRTP and a review of records on 09/28/2021, as well as a review of a San Bernardino County Investigation Narrative. In addition, LPA Valenzuela interviewed one Foster Child #1 (FC1), one cottage supervisor, two direct care staff, and a county social worker. See the Confidential Names List, LIC 811, dated May 19, 2022. On September 27, 2021, Community Care Licensing (CCL) received a complaint alleging staff was physically abusive to a child in care and staff prohibited a child from calling social worker. It was reported Foster Child #1 (FC1) was observed with red mark on FC1's neck which was about three inches long. It was also reported the red mark was a result of Staff #1 (S1) "grabbing and pulling" on FC1. It was also additionally reported that S1 did not allow FC1 to make a call to FC1's county social worker. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Cheraki Davis LICENSING EVALUATOR NAME: Lorena Valenzuela LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: CHILDHELP MERV GRIFFIN VILLAGEFACILITY NUMBER: VISIT DATE: 05/19/2022

met_with: James Crabtree, Executive Director


summary: Complaint Investigation - Unsubstantiated - 1 allegation

raw_content:
Narrative:
On 10/06/2021, Community Care Licensing received a complaint that staff did not prevent inappropriate sexual interactions between minors (FC1 & FC2) while in care. Confidential interviews were conducted with facility staff, who reported that they were unaware of any incidents of this nature regarding FC1 while living in the facility. Per facility records, FC1 was placed at the facility from February 2018 to August 2019. Confidential interviews revealed that staff was assigned to FC1's cottages during that period. Other confidential interviews disclosed that FC1 reported he had sexual intercourse with FC2. Additional confidential interviews reported that FC2 denied the allegation. Confidential interviews reported that CSW had not heard any disclosures from FC1 and FC2 regarding the allegation while FC1 and FC2 were at the facility. There is no sufficient evidence that there were inappropriate sexual interactions between FC1 and FC2. Based on confidential interviews during this investigation, the allegation that staff did not prevent inappropriate sexual interactions between minors (FC1 & FC2) while in care may have occurred, however, it is not supported or proven by evidence. Therefore, the allegation is unsubstantiated at this time. Exit interviews were conducted. A copy of this report, LIC 811, and appeal rights were given and explained to Residential Director Brittany Ward.

Investigation Findings:
13On June 9, 2022, at 10: AM, Licensing Program Analyst (LPA) Joon Choi and Licensing Program Manager (LPM) Cheraki Davis met with ChildHelp Merv Griffin Village Residential Director Brittany Ward, to deliver the finding for the above allegation. The investigation included interviews with County Social Worker (CSW), staff (S1, S2, S3, S4, S6, S7, and S8), and Probation Officer (PO), and obtained documents pertinent to the investigation. LPA was unsuccessful in interviewing the foster child (FC1) due to relocation with relatives. LPA was unable to interview FC2 due to FC2 refusing to be interviewed. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Cheraki Davis LICENSING EVALUATOR NAME: Joon R Choi LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: CHILDHELP MERV GRIFFIN VILLAGEFACILITY NUMBER: VISIT DATE: 06/09/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Brittany Ward, Residential Director


raw_content:
Narrative:
assault staff members. Confidential interviews revealed that the decision was made to restrain C1 to prevent them from harming themselves or others. LPA Smith noted that all staff involved in restraining C1 have current PROACT training. Additionally, during confidential interviews it was revealed that no staff member intentionally pulled C1's hair. Because C1 refused to be interviewed, LPA Smith could not gather additional information regarding the nature of the allegation. Confidential interviews and record review revealed that there were no other witnesses during the time of the alleged incident. Based on confidential interviews and record review, the allegation that Staff pulled resident by the hair may have occurred, however is not supported or proven by evidence. Therefore, the allegation is unsubstantiated at this time. A copy of this report and Appeals Rights were provided and explained to facility representative.

Investigation Findings:
13On June 21, 2022 at 9:30 p.m., Licensing Program Analyst (LPA) Sarah Smith met with Childhelp - Merv Griffin Short Term Residential Therapeutic Program PQI Coordinator, Jessica Fox to deliver the findings of the complaint investigation for the above allegation involving Client 1 (C1) in care. LPA Valenzuela conducted a health and safety inspection of the facility on 11/01/2021 at 11:56 a.m. and no immediate deficiencies were observed. During the course of investigating the allegation, LPA Smith conducted confidential interviews with four staff. LPA Smith attempted to interview C1, but they refused to be interviewed so no additional information could be obtained. LPA Smith reviewed the records for the facility and C1. On October 29, 2021, a complaint was received that Staff pulled resident by the hair. During confidential interviews it was revealed that C1 had a history of being restrained and displaying self-harming behaviors. On the day of this incident, C1 was attempting to eat rocks, pick up glass from the side of the road, and UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Natasha Dunlap LICENSING EVALUATOR NAME: Sarah Smith LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: CHILDHELP MERV GRIFFIN VILLAGEFACILITY NUMBER: VISIT DATE: 06/21/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Jessica Fox, PQI Coordinator


summary: Complaint Investigation - Substantiated - 1 allegation

raw_content:
Narrative:
each other. The CSW also stated that they were concerned because the office door was left unlocked. During confidential interviews it was revealed that the vape pen was confiscated from another client on September 01, 2021, but C1 turned in the item during a monitored visit. It is unclear when C1 took the item out of the office or how long C1 was in possession of the item before they turned it in. Additional confidential interviews revealed that the vape pen was sealed in an envelope and left in the office to be turned in to administration. It is unclear who left the office door unlocked or why C1 was in the office. It was again unclear when C1 went into the office or why the office door was left unlocked. LPA received consistent information regarding C1 obtaining the scissors and vape pen from the staff office on or around 09/13/2021. Based on confidential interviews, minor in care had access to dangerous items is substantiated which posed an immediate health, safety, and personal rights risk to clients in care. The preponderance of evidence standard has been met. Facility is cited for violation of Title California Code of Regulations (CCR) section 80078(a) Responsibility for providing care and supervision. An exit interview was conducted. A copy of this report and appeal rights were given and explained to facility representative.

Investigation Findings:
13On June 21, 2022 at 10:00 a.m., Licensing Program Analyst (LPA) Sarah Smith met with Childhelp - Merv Griffin Short Term Residential Therapeutic Program PQI Coordinator, Jessica Fox to deliver the findings of the complaint investigation for the above allegation involving Client 1 (C1). LPA Lorena Valenzuela conducted a health and safety inspection of the STRTP on September 17, 2021 and no immediate deficiencies were observed. During the course of investigating the allegation, LPA Smith conducted confidential interviews with C1, The County Social Worker (CSW), and three staff (S1, S2, and S3). LPA Smith reviewed reports and the records for the STRTP, staff, and client. On September 13, 2021, a complaint was received that a minor in care had access to dangerous items. Specifically, it was reported that C1 had taken a "vape pen" from the staff office and had went into the staff office, found a pair of scissors, and cut their hair. The CSW stated that they had concerns with the supervision that C1 was receiving at the facility because these two incidents occurred within two weeks of SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Natasha Dunlap LICENSING EVALUATOR NAME: Sarah Smith LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: CHILDHELP MERV GRIFFIN VILLAGEFACILITY NUMBER: VISIT DATE: 06/21/2022

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion:

complaint_status: SUBSTANTIATED


raw_content:
Narrative:
All of the interviews and proper documentation does corroborate all this information. Based on record review, interviews and documentation the facility did not report this incident that occurred between C1 and S1 and C2 was bullied several times by different clients. The preponderance of evidence standard has been met, therefore the allegations that the facility is not reporting serious incident reports and staff did not protect C2 from being bullied is found to be Substantiated. The facility is being cited for violation of California Code of Regulations, Title 22, Section Reporting Requirements and Personal Rights. See attached LIC 9099D for cited deficiency. An exit interview was conducted, appeal rights explained and a copy of this report was provided to facility representative, along with the LIC 811.

Investigation Findings:
13On July 8, 2022 at 12:40 pm, Licensing Program Analyst (LPA) Darlene Almaraz-Oseguera conducted an unannounced inspection to the facility to deliver the findings of the above allegations. LPA met with Quality Assurance Coordinator, Jessica Fox. LPA Lorena Valenzuela conducted an inspection of the facility on August 31, 2021 at 10:15 am and no immediate deficiencies were observed. Four of four children (C1, C2, C3, C4), four staff and facility administrator were interviewed. It was reported to Community Care Licensing (CCL) that the facility is not reporting serious incident reports and C2 was bullied by different clients. Confidential staff interviews reported that an incident occurred on December 20, 2020 and was not reported to CCL. Confidential interviews reported that the incident involved S1 not letting C1 keep a slime and S1 ended up dragging C1 and putting C1 in restraint that was not appropriate. Confidential staff interviews reported that the incident was investigated internally and was never reported to CCL. Confidential interviews reported C2 had been hit and bullied by several clients on several different occasions. Confidential interviews reported that on August 8, 2021, C2 was on the coach and several clients smothered C2 with a pillow and staff #2 did not intervened. SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Natasha Dunlap LICENSING EVALUATOR NAME: Darlene Almaraz LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORTCALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE This is an official report of an unannounced visit/investigation of a complaint received in our office on 08/23/2021 and conducted by Evaluator Darlene Almaraz PUBLICCOMPLAINT CONTROL NUMBER: 19-CR- FACILITY NAME:CHILDHELP MERV GRIFFIN VILLAGEFACILITY NUMBER: ADMINISTRATOR:JESSE JORRINFACILITY TYPE: ADDRESS: MANZANITA PARK ROADTELEPHONE: (951) 845- CITY:BEAUMONTSTATE: CAZIP CODE: CAPACITY:84CENSUS: 21DATE: 07/08/ UNANNOUNCEDTIME BEGAN: 12: AM MET WITH:Jessica FoxTIME COMPLETED:02: PM 9Facility is operating out of ratios INVESTIGATION FINDINGS: 13On July 8, 2022 at 12:40 pm, Licensing Program Analyst (LPA) Darlene Almaraz-Oseguera conducted an unannounced inspection to the facility to deliver the findings of the above allegation. LPA met with Quality Assurance Coordinator, Jessica Fox. LPA Lorena Valenzuela conducted an inspection of the facility on August 31, 2021 at 10:15 am and no immediate deficiencies were observed. Four of four children (C1, C2, C3, C4), four staff and facility administrator were interviewed. It was reported to Community Care Licensing (CCL) that the facility is operating out of ratio. Confidential staff interviews reported that if a client needs one to one supervision or staff needs to follow that client, another staff from another cottage will come and assist. Some confidential interviews disclosed that the facility staff will be out of ratio for a few minutes and other confidential interviews reported being out of ratio for more than one hour until the staff arrives to assist. Other confidential interviews stated that these allegations were true. The interviews that were provided to the LPA were not consistent regarding the allegation the facility is operating out of ratio. Based on interviews and record reviews the facility is operating out of ratio, may have occurred, however is not supported or proven by evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was provided to the facility. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Natasha Dunlap LICENSING EVALUATOR NAME: Darlene Almaraz LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 2 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: CHILDHELP MERV GRIFFIN VILLAGEFACILITY NUMBER: 330902381

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion: UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Jessica Fox


raw_content:
Narrative:
C1 to the facility van by holding C1 by the arms, C1s' arms were not twisted and C1 was not kicked nor hit at any point. According to confidential information, C1 ran out of the facility van as soon as they were placed inside of it and back into the school before police was contacted. Other confidential information received during interviews, C1 does have a history of making threats and false accusations against others when they are upset. While other confidential information received by Licensing Office stated that allegations had occurred. There were no other known witnessed to these allegations. Based on confidential information obtained during the course of this investigation, the allegations that facility staff inappropriately handled minor, more specifically that Staff # 1 (S1) and Staff # 2 (S2) had kicked, hit and twisted Child # 1's (C1) arms, may have occurred, however is not supported or proven by evidence. Therefore, the above allegation is unsubstantiated at this time. Exit interview was conducted and a copy of this report was provided.

Investigation Findings:
13Licensing Program Analyst (LPA), Daniel Mena met with Executive Director, James Crabtree to discuss the investigative findings for the above stated allegation. Licensing Program Analysts (LPAs), Lorena Valenzuela and Daniel Mena conducted an inspection to the Short Term Residential Therapeutic Program (STRTP) on October 11, 2021 at 10:45am and on July 07, 2022 at 9:38am. No immediate hazards observed. LPAs Valenzuela and Mena interviewed three staff (S1, S2 & S3), five foster children (C1, C2, C3, C4 & C5), as well as reviewed client and facility records. Community Care Licensing received information on October 05, 2021 alleging that facility staff inappropriately handled minor, more specifically that Staff # 1 (S1) and Staff # 2 (S2) had kicked, hit and twisted Child # 1's (C1) arms. Information obtained in confidential interviews did not corroborate the allegations with a preponderance of evidence. Confidential interviews denied allegations that C1 was ever kicked, hit or mistreated during incident in which S1 and S2 arrived to pick up C1 from their school due to misbehavior. According to confidential interviews, although S1 and S2 did escort UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Natasha Dunlap LICENSING EVALUATOR NAME: Daniel Mena LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: CHILDHELP MERV GRIFFIN VILLAGEFACILITY NUMBER: VISIT DATE: 07/14/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: James Crabtree


raw_content:
Narrative:
observed kicking C1 near the exit door while C1 was laying on the ground. LPA Mena was informed that S1 was no longer working at this facility and that S1 was terminated as a result of this video. Based on interviews and information gathered during the investigation, the preponderance of evidence standard has been met and the Department has determined the allegation that Facility Staff handled child in a rough manner, more specifically that Staff # 1 (S1) had kicked Child # 1 (C1) is substantiated. This posed an immediate health and safety risk to the child placed in care. The facility is being issued a citation for violations of the Interim Licensing Standards, Chapter 7.5, Version 3.1, Section 87072(d)(11) Personal Rights. See attached LIC 9099D for cited deficiency. An exit interview was conducted, and a copy of the report and appeal rights were provided.

Investigation Findings:
13LPA Mena met with Executive Director, James Crabtree to discuss the investigative findings for the above stated allegation. An investigation was conducted by LPAs Lorena Valenzuela and Daniel Mena regarding allegation. LPAs Valenzuela and Mena conducted an inspection to the Short Term Residential Therapeutic Program (STRTP) on November 01, 2021 at 11:00am and on July 07, 2022 at 11:01am. No immediate hazards observed. LPAs interviewed three staff (S2, S3, & S4), four foster children (C1, C2, C3 & C4), as well as reviewed video surveillance and client and facility records. Community Care Licensing received information on November 01, 2021 alleging that Facility Staff handled child in a rough manner, more specifically that Staff # 1 (S1) had kicked Child # 1 (C1). Information received and confidential interviews corroborated allegation with a preponderance of evidence. According to confidential information, S1 was observed to have pulled and kicked C1 during an incident which occurred inside C1's cottage on surveillance video. LPA Mena was shown surveillance video where S1 is SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Natasha Dunlap LICENSING EVALUATOR NAME: Daniel Mena LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: CHILDHELP MERV GRIFFIN VILLAGEFACILITY NUMBER: VISIT DATE: 07/14/2022

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion:


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Narrative:
information, C1 was only escorted out of the cottage after C1 had been engaging in aggressive and destructive behaviors which resulted in broken glass, and that his arms were never twisted during the escort. According to confidential interviews C1 was escorted out of the cottage for their own safety, due to the broken glass. Confidential interviews also stated that S1 was bitten in the chest by C1 during this incident. While other confidential information received by Licensing Office stated that allegations had occurred. Based on confidential information obtained during the course of this investigation, the allegations that facility Staff #1 (S1) handled foster child # 1 (C1) in a rough manner, as well as spoke inappropriately to C1, more specifically that S1 twisted C1's arm and called C1 a "liar", may have occurred, however is not supported or proven by evidence. Therefore, the above allegations are unsubstantiated at this time. Exit interview was conducted and a copy of this report was provided.

Investigation Findings:
13Licensing Program Analyst (LPA), Daniel Mena met with Executive Director, James Crabtree to discuss the investigative findings for the above stated allegations. Licensing Program Analysts (LPAs), Lorena Valenzuela and Daniel Mena conducted an inspection to the Short Term Residential Therapeutic Program (STRTP) on September 17, 2021 at 4:01pm and on July 07, 2022 at 8:56am. No immediate hazards observed. LPAs Valenzuela and Mena interviewed five staff (S1, S2, S3, S4 & S5), four foster children (C1, C2, C3, & C4), County Social Worker (CSW), as well as reviewed client and facility records. Community Care Licensing received information on September 17, 2021 alleging that facility Staff #1 (S1) handled foster child # 1 (C1) in a rough manner, as well as spoke inappropriately to C1, more specifically that S1 twisted C1's arm and called C1 a "liar." Information obtained in confidential interviews did not corroborate the allegations with a preponderance of evidence. Confidential interviews denied allegations that C1's arm was ever twisted nor called a "liar" by S1 or any other staff. According to confidential UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Natasha Dunlap LICENSING EVALUATOR NAME: Daniel Mena LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: CHILDHELP MERV GRIFFIN VILLAGEFACILITY NUMBER: VISIT DATE: 07/26/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
active child who did sometimes accidentally injure themselves while playing, and that unusual incident reports were made for these incidents. Confidential interviews denied that staff had caused any of these documented injuries to C1. Confidential information obtained stated that C1's upper arm was injured on one occasion while in the playground and on another occasion C1's face was scratched by another child during an argument. While other confidential information received by Licensing Office stated that allegations had occurred, and that unexplained bruising had been observed on C1's lip, arms and legs. There were no other known witnesses to these allegations. Based on confidential information obtained during the course of this investigation, the allegations that Child sustained multiple injuries while in care, more specifically that bruising was observed on C1's legs, arms and lip, may have occurred, however is not supported or proven by evidence. Therefore, the above allegation is unsubstantiated at this time. Exit interview was conducted and a copy of this report was provided.

Investigation Findings:
13Licensing Program Analyst (LPA), Daniel Mena met with Executive Director, James Crabtree to discuss the investigative findings for the above stated allegations. Licensing Program Analysts (LPAs), Lorena Valenzuela and Daniel Mena conducted an inspection to the Short Term Residential Therapeutic Program (STRTP) on October 01, 2021 at 11:55am and on July 07, 2022. No immediate hazards observed. LPAs Valenzuela and Mena interviewed three staff (S1, S2 & S3), one of one foster child (C1), as well as reviewed client and facility records. Community Care Licensing received information on September 29, 2021 alleging that Child sustained multiple injuries while in care, more specifically that bruising was observed on C1's legs, arms and lip. Information obtained in confidential interviews did not corroborate the allegations with a preponderance of evidence. Confidential interviews denied allegations that there had been multiple injuries or bruising observed on C1's lip, arms and legs on different occasions. According to confidential interviews, C1 was an UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Natasha Dunlap LICENSING EVALUATOR NAME: Daniel Mena LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: CHILDHELP MERV GRIFFIN VILLAGEFACILITY NUMBER: VISIT DATE: 07/26/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
During the investigation, confidential witnesses stated that clients were being supervised appropriately and staff position themselves so that clients remain in staff's eyesight. Additionally, it was disclosed that staff engaged in conversation with clients and were always reading the client's body language. Other confidential witness disclosed an incident in which client #5 (C5) was attempting to attack C1 and when staff were occupied redirecting C5 in the hallway of the cottage, C2 approached C1 in the kitchen and struck C1 several times on the face and body. Based on confidential interviews and record review, the allegation that due to lack of supervision C1 was physically attacked by C2 may have occurred, however, is not supported or proven by evidence. Therefore, the allegation is unsubstantiated at this time. A copy of this report was explained and provided to Amanda Bell.

Investigation Findings:
13On August 3, 2022, at 10: AM Licensing Program Analyst (LPA) Michael Almaraz arrived at the facility and met with Quality Manager, Amanda Bell, to issue the finding for the above stated allegation. The complaint investigation was jointly conducted by LPA Lorena Valenzuela and LPA Almaraz. On February 18, 2022, at 9: AM LPA Valenzuela arrived at the facility to initiate the investigation and conducted a safety inspection. During inspection, LPA Valenzuela reviewed staff and client records. Additionally, LPA Almaraz conducted interviews with four of seven clients and three staff listed on the confidential names list (LIC 811) dated August 3, 2022. LPA conducted a telephone interview with one County Social Worker (CSW). Three of seven clients did not participate in interview due to two clients refusing to take part in LPA interview and one client was unable to be interviewed. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Abdoulaye Traore LICENSING EVALUATOR NAME: Michael Almaraz LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: CHILDHELP MERV GRIFFIN VILLAGEFACILITY NUMBER: VISIT DATE: 08/03/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Amanda Bell


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Narrative:
Based on record review, interviews and documentation S1 did throw an object at C1 and S1 mishandled C1 with an inappropriate restraint. The preponderance of evidence standard has been met, therefore the allegations that S1 threw an object at C1 and S1 mishandled C1 with an inappropriate restraint is found to be Substantiated. The facility is being cited for violation of California Code of Regulations, Title 22, Section Personal Rights. See attached LIC 9099D for cited deficiency. An exit interview was conducted, appeal rights explained and a copy of this report was provided to facility representative, along with the LIC 811.

Investigation Findings:
13This is an amended report that was issued on On August 5, 2022: On August 5, 2022 at 10:31 am, Licensing Program Analyst (LPA) Darlene Almaraz-Oseguera conducted an unannounced inspection to the facility to deliver the findings of the above allegations. LPA met with quality assurance manager Amanda Bell. LPA Lorena Valenzuela conducted an inspection of the facility on October 25, 2022, at 11:31 am and no immediate deficiencies were observed. Three of three children (C1, C2, C3), four staff and facility administrator were interviewed. It was reported to Community Care Licensing (CCL) that staff #1 (S1) threw an object at C1 and S1 mishandled C1 with an inappropriate restraint. Confidential staff interviews reported that an incident occurred between S1 and C1 on October 11, 2021. Confidential staff interviews reported that S1 then threw a plastic bottle of soda at C1. Additional information then revealed that S1 then grabbed C1 by the arm, twisting it behind C1's back and pushed up. Confidential staff interviews reported that the incident was investigated internally and reported to all appropriate parties. All of the interviews and proper documentation does corroborate the allegations. SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Natasha Dunlap LICENSING EVALUATOR NAME: Darlene Almaraz LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: CHILDHELP MERV GRIFFIN VILLAGEFACILITY NUMBER: 330902381

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion:


raw_content:
Narrative:
Based on record review, interviews and documentation that C1's hygiene was not being met and C1 was not being groomed while in care. The preponderance of evidence standard has been met, therefore the allegations that C1's hygiene was not being met and C1 was not being groomed while in care is found to be Substantiated. The facility is being cited for violation of California Code of Regulations, Title 22, Section 87072 (c)(6)(B) Personal Rights. See attached LIC 9099D for cited deficiency. An exit interview was conducted, appeal rights explained and a copy of this report was provided to facility representative, along with the LIC 811. Therefore, the interviews were not consistent regarding the allegations and the interviews and documentation did not provide any further specific details. Based on interviews and record reviews the allegations that staff did not properly supervise the minors in care and staff mishandled C1's personal funds., may have occurred, however is not supported or proven by evidence. Therefore, the allegations are unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was provided to Amanda Bell.

Investigation Findings:
13On August 5, 2022 at 9:50am, Licensing Program Analyst (LPA) Darlene Almaraz-Oseguera conducted an unannounced inspection to the facility to deliver the findings of the above allegations. LPA met with Quality Manager Amanda Bell. LPA Lorena Valenzuela conducted an inspection of the facility on September 17, 2022, at 11:40 am and no immediate deficiencies were observed. Four of four children (C1, C2, C3, C4), five staff and facility administrator were interviewed. It was reported to Community Care Licensing (CCL) that C1's hygiene was not being met and C1 was not being groomed while in care. Confidential staff interviews reported that staff attempted to ensure that C1 was bathed ever day, however C1 refused at times. Confidential interviews reported that C1 was observed numerous times by different personnel with poor hygiene and not properly dressed and groomed. Even though staff interviews reported C1's refusal's to bathe, there is not documentation to corroborate that information . All of the interviews including C1's and proper documentation does corroborate the allegations listed above. SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Natasha Dunlap LICENSING EVALUATOR NAME: Darlene Almaraz LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: CHILDHELP MERV GRIFFIN VILLAGEFACILITY NUMBER: VISIT DATE: 08/05/2022

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion: UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
On 6/22/2022, Community Care Licensing received a complaint that staff (S1) inappropriately handled a client (C1). Confidential interviews were conducted with C1 and the other clients of C1's assigned cottage. Some confidential interviews suggest that there may have been inappropriate physical contact between S1 and C1. Other confidential interviews reported they didn't witness any physical contact between S1 and C1, but that disclosure of abuse was made by C1. Confidential interviews were also conducted with facility staff. Some confidential interviews suggest that S1 did not follow policy. Other confidential interviews reported they did not witness S1 physically restrain or abuse C1. Based on confidential interviews and a viewing of the incident on video, the preponderance of evidence standard has been met, and the allegation that staff inappropriately handled a client is supported and proven by evidence (the facility video). The facility is cited for violation of Short Term Residential Treatment Facility (STRTP) Interim Licensing Standards 87072(c)(11) Personal Rights. Exit interviews were conducted. A copy of this report, LIC 811, and appeal rights were explained and provided to Manuel Barragan, Director of Support Services.

Investigation Findings:
13On 8/5/2022 at 8:30AM, Licensing Program Analyst (LPA) Joon Choi met with ChildHelp Merv Griffin Village Short Term Residential Therapeutic Program (STRTP) Director of Support Services Manuel Barragan, to deliver the finding for the above allegation. The investigation included interviews with County Social Worker (CSW), clients (C1, C2, and C3), and staff (S1, S2, S3, S4, S5, S6, S7 and S8). LPA Choi obtained documents and a copy of a video pertinent to the investigation. SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Cheraki Davis LICENSING EVALUATOR NAME: Joon R Choi LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: CHILDHELP MERV GRIFFIN VILLAGEFACILITY NUMBER: VISIT DATE: 08/05/2022

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion:


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Narrative:
investigated by Licensing Office. During the investigation, LPA Mena received indeterminate information. LPA was unable to determine who was involved and identify additional witnesses to these allegations. Based on confidential information obtained during the course of this investigation, the allegations that facility staff were falsifying documents, inappropriately restraining, being verbally abusive, using inappropriate forms of discipline and were being physically abusive to minors, as well as were not ensuring that children received their allowance by misappropriating their funds, may have occurred, however is not supported or proven by evidence. Therefore, the above allegations are unsubstantiated at this time. Exit interview was conducted and a copy of this report was provided.

Investigation Findings:
13Licensing Program Analyst (LPA), Daniel Mena met with Director of Support Services, Manuel Barragan to discuss the investigative findings for the above stated allegations. Licensing Program Analysts (LPAs), Lorena Valenzuela and Daniel Mena conducted an inspection to the Short Term Residential Therapeutic Program (STRTP) on November 24, 2021 at 12:16pm. No immediate hazards observed. LPAs Valenzuela and Mena interviewed four staff (S1, S2, S3 & S4), as well as reviewed client and facility records. Community Care Licensing received information on November 15, 2021 alleging that facility staff were falsifying documents, inappropriately restraining, being verbally abusive, using inappropriate forms of discipline and were being physically abusive to minors, as well as were not ensuring that children received their allowance by misappropriating their funds. According to confidential interviews, the allegations were broad and were referring to incidents and complaints that the STRTP had either self-reported or had recently been UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Natasha Dunlap LICENSING EVALUATOR NAME: Daniel Mena LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: CHILDHELP MERV GRIFFIN VILLAGEFACILITY NUMBER: VISIT DATE: 08/11/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Manuel Barragan


raw_content:
Narrative:
mishandled FC1 or any other child. According to confidential interviews, it was FC1 who had punched S1 in the jaw unprovoked. While other confidential Information Received by Licensing Office stated that these allegations had occurred, and that Foster Child # 1 (FC1) had punched Staff # 1 (S1) after having been pushed by S1. According to confidential interview, S1 pushed C1 after C1 attempted to push thru S1 after they were denied the use of the restroom. There were no other known witnessed to these allegations. Based on interviews and confidential information obtained during the course of this investigation, the allegations that facility staff handled child in a rough manner, more specifically that Staff # 1 (S1) had pushed Child # 1 (C1), may have occurred, however is not supported or proven by evidence. Therefore, the above allegations are unsubstantiated at this time. Exit interview was conducted and a copy of this report was provided.

Investigation Findings:
13Licensing Program Analyst (LPA), Daniel Mena met with Director of support Services, Manuel Barragan to issue the findings for the above stated allegation. An investigation was conducted by LPAs Lorena Valenzuela and Daniel Mena regarding allegations. LPA Valenzuela conducted an investigation to the Short-Term Residential Therapeutic Program (STRTP) on May 06, 2022 at 2:05pm and on May 13, 2022 at 2:10pm. No immediate hazards observed. LPAs Valenzuela and Mena interviewed six foster children (FC1, FC2, FC3, FC4, FC5 & FC6), seven staff (CM1, S1, S2, S3, S4. S5 & S6), as well as reviewed client and facility records. Community Care Licensing received information alleging that facility staff handled child in a rough manner, more specifically that Staff # 1 (S1) had pushed Child # 1 (C1). Information obtained in confidential interviews did not corroborate the allegations with a preponderance of evidence. LPA's obtained conflicting information in confidential interviews. Confidential interviews denied that S1 or any other staff had pushed or UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Natasha Dunlap LICENSING EVALUATOR NAME: Daniel Mena LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: CHILDHELP MERV GRIFFIN VILLAGEFACILITY NUMBER: VISIT DATE: 10/07/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
An exit interview was conducted, appeal rights explained, and a copy of this report was provided to Manny Barragan.

Investigation Findings:
13On October 14, 2021 at 9:10am, Licensing Program Analyst (LPA) Darlene Almaraz-Oseguera conducted an unannounced inspection to the facility to deliver the findings of the above allegation. LPA met with Director of Support Services Manny Barragan. LPA Lorena Valenzuela conducted an inspection of the facility on February 18, 2022 at 10:31 am and no immediate deficiencies were observed. Four of four children (C1, C2, C3, C4), four staff and facility administrator were interviewed. It was reported to Community Care Licensing (CCL) that C1 was attacked by another minor resulting in a scratch on the C1's nose. Confidential staff interviews reported that C1 has self-injurious behaviors and has attacked staff and other minors at the facility. Confidential interviews reported that it was alleged that C1 had gotten into a physical altercation with C2. However, the altercation that occurred between C1 and C2 was on February 13, 2022. The scratch was observed on February 07, 2022. Confidential staff interviews reported that C1 was also on a home pass on February 5, 2022 and February 6, 2022. Confidential interviews reported that it is unknown when and where the scratch on C1 occurred. The interviews that were provided to the LPA were not consistent regarding C1 being attacked by another minor. Therefore, the allegation is unsubstantiated at this time. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Natasha Dunlap LICENSING EVALUATOR NAME: Darlene Almaraz LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: CHILDHELP MERV GRIFFIN VILLAGEFACILITY NUMBER: VISIT DATE: 10/14/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Manny Barragan


raw_content:
Narrative:
The interviews that were provided to the LPA were not consistent regarding lack of supervision and staff not safeguarding C1's belongings . Therefore, the allegations are unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was provided to Manny Barragan.

Investigation Findings:
13On October 14, 2021 at 09:56 am, Licensing Program Analyst (LPA) Darlene Almaraz-Oseguera conducted an unannounced inspection to the facility to deliver the findings of the above allegations. LPA met with Director of Support Services Manny Barragan. LPA Lorena Valenzuela conducted an inspection of the facility on November 09, 2021 at 10:15 am and no immediate deficiencies were observed. Three of three children (C1, C2, C3), four staff and facility administrator were interviewed. It was reported to Community Care Licensing (CCL) that C1 had a physical altercation with C2, staff did not provide adequate supervision to the clients and staff did not safeguard C1's belongings. Confidential staff interviews reported that on November 3, 2021, C1 and C2 gotten into a verbal altercation which led to a physical altercation. Staff was present and attempted to use de-escalation techniques but was unsuccessful. Confidential interviews reported that staff intervened and separated clients and both clients received marks/scratches from the physical altercation. Confidential interviews reported that some of C1's personal belongings (unknown what items) were damaged from other clients at the facility. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Natasha Dunlap LICENSING EVALUATOR NAME: Darlene Almaraz LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: CHILDHELP MERV GRIFFIN VILLAGEFACILITY NUMBER: VISIT DATE: 10/14/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Confidential interviews reported that S1 kicked FC1 in the leg. Confidential interviews didn't explain why S1 kicked FC1. Other confidential interviews reported that FC1 was throwing objects at S1, but S1 didn't physically react toward FC1. Other confidential interviews reported that S1 was not observed hitting or kicking FC1 during past interactions. Confidential interviews reported that FC1 exhibits frequent negative behavior and that staff utilizes verbal redirection and their training as Teaching Family Specialists. Confidential interviews reported that the bruise on FC1's leg was due to normal playtime activities of minors of that age. Confidential interviews reported that video surveillance was reviewed for three days before the complaint was received, and there was no footage of any interactions between S1 and FC1 involving S1 kicking FC1. The Department received another allegation that a minor in care (FC1) was hit with a "foam board." It was reported that FC1 was hit with a swimming pool toy foam board by staff (S1), but there were no details of when FC1 was hit with this board and how FC1 was hit. Confidential interviews reported that FC1 was hit on the top of their head with a swimming pool toy. Confidential interviews reported that the reason was unknown, why S1 hit FC1 with this foam board. Other confidential interviews reported that S1 did not hit FC1 with any object(s). Other confidential interviews reported that FC1 threw "objects" at S1 and other staff. Other confidential interviews reported that S1 and other staff do not react in a physical or verbally abusive manner toward FC1 when FC1 throws objects; instead, the staff disengages and uses verbal redirection. Confidential interviews reported that FC1 frequently displays negative and aggressive behaviors towards staff. Confidential interviews reported that staff draws upon the "Teaching Family" model when dealing with FC1's behavior. Confidential interviews reported no video surveillance of S1 hitting FC1 with an object when the complaint was received. Based on inconsistent confidential interviews, the allegations that staff (S1) kicked a minor (FC1) in care causing injury, and staff (S1) hit minor (FC1) in care with an object, may have occurred, however, is not supported or proven by evidence. Therefore, the allegations are unsubstantiated at this time. An exit interview was conducted. A copy of this report, LIC 811, and appeal rights were explained and given to Quality Assurance Manager, Amanda Bell.

Investigation Findings:
13On 10/27/2022, at 2: PM, Licensing Program Analyst (LPA) Joon Choi conducted an unannounced visit to ChildHelp Merv Griffin Village Short Term Residential Treatment Program (STRTP) to deliver the investigative findings for the allegations listed above. On 09/29/2022, LPA Choi conducted a health and safety inspection of the facility at cottages 1A, 1B, 2B, and 3A. No immediate health and safety hazards were observed. On 10/10/2022, LPA Choi conducted a follow-up health and safety inspection of the facility at cottages 1A, 2B, and 3A. No immediate health and safety hazards were observed at the follow-up visit. The investigation included interviews with clients (FC1, FC2, and FC3) and staff (S1, S2, S3, S4, S5, S6, S7, S8, S9, S10, and S11). During this investigation, LPA obtained copies of a police report and the Imperial County Out of Home Investigation Narrative. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Cheraki Davis LICENSING EVALUATOR NAME: Joon R Choi LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: CHILDHELP MERV GRIFFIN VILLAGEFACILITY NUMBER: VISIT DATE: 10/27/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Amanda Bell, Quality Assurance Manager


raw_content:
Narrative:
It was reported that there was an incident in which clients fought and beat up another client, and staff just watched them fight and did not attempt to separate them. It was also reported that clients were rewarded for this behavior. Confidential interviews reported that staff always break up fights immediately after they occur. Other confidential interviews reported that when the staff observes verbally escalating clients, the staff intervenes through verbal counseling to prevent a physical altercation. Other confidential interviews reported that staff utilized body positioning to prevent further fighting among clients after a fight had already started. Other confidential interviews reported that they had never received an offer of a reward for physically fighting other clients. Other confidential interviews reported that they felt staff broke up fights quickly and safely after they had participated in a fight themselves. Community Care Licensing also received an allegation that facility staff working in Cottage 1B are encouraging minors (FC1, FC2, FC3 & FC4) to assault other minors physically. It was reported that staff (unknown) coached the clients to physically assault other clients in retaliation for grievances written against certain staff. It was reported that staff reward clients when they physically assault other clients for them. Confidential interviews reported that staff never asked clients to assault other clients physically. Other confidential interviews reported that no rewards were ever given to clients for physically assaulting other clients. Other confidential interviews reported that clients that are loyal to specific staff would bully other clients to get them to leave that staff alone. Confidential interviews reported that they had never been the victim of bullying or assaults by other clients. Community Care Licensing also received an allegation that facility staff working in Cottage 1B are intimidating minors in care. It was reported that staff (unknown) uses fear tactics regarding clients (FC1, FC2, FC3 and FC4). It was reported that staff shows favoritism to some clients but go out of their way to bully other clients or make sure clients feel bad. It was reported that staff would tell clients they would not do certain things for the clients if they did not fabricate statements for them. It was reported that some clients had expressed fear of speaking up because they did not want to get the staff in trouble. Confidential interviews reported that staff has never used fear tactics or intimidation when interacting with clients. Confidential interviews reported that clients felt safe in the cottage. Other confidential interviews reported that clients are loyal to certain staff and will give other clients or staff a hard time if they observe they are giving their favorite staff a hard time. Other confidential interviews reported that staff has never stated they wouldn't do certain things for the clients if they didn't fabricate statements for them. Community Care Licensing also received an allegation that facility staff working in Cottage 1B consumed alcohol on facility premises. It was reported that a former facility client (unknown) reported that staff (unknown) were drinking on shift. Confidential interviews reported that they had never observed, been told, or suspected that other staff consumed alcoholic beverages while on duty. A confidential interview reported that it was suspected that two staff (S10 and S11) take breaks in their cars during their shift, and when they return to the cottage, an odor of alcohol is observed on their breath. Other confidential interviews reported that clients had never observed facility staff to be under the influence of alcohol. Community Care Licensing also received an allegation that facility staff (unknown) working in Cottage 1B are falsifying Community Care Licensing (CCL) reports. It was reported that staff would argue with one another in front of the clients and advise the clients to fabricate statements for them and not say anything to CCL if questioned by CCL staff. It was reported that staff would also falsify incident reports that cover up any actions deemed inappropriate by CCL or write the incident reports to make it appear that the client was responsible for the incident. Confidential interviews reported that staff has never falsified any incident reports to CCL. Other confidential interviews reported that clients never felt falsely represented in an incident report. A confidential interview reported that staff specifically threatened to write an incident report to get an individual staff terminated from their job. Other confidential interviews reported that all incident reports are reviewed with the cottages staff and administrative staff and are checked for inconsistencies through staff that witnessed the incident and video surveillance. Other confidential interviews reported that the administration had not observed any incident reports they felt they were falsified. Based on inconsistent confidential interviews, the allegations that staff on cottage 1B are allowing minors to engage in physical altercations with other minors (FC1, FC2, FC3 and FC4) in care, staff on cottage 1B are encouraging other minors (FC1, FC2, FC3 and FC4) to physically assault other minors, staff on cottage 1B are intimidating minors (FC1, FC2, FC3 and FC4) in care, staff (S10 and S11) consumed alcohol on facility premises, and staff on cottage 1B are falsifying CCL reports, may have occurred, however, is not supported or proven by evidence. Therefore, the allegations are unsubstantiated at this time. An exit interview was conducted. A copy of this report, LIC 811, and appeal rights were explained and given to Quality Assurance Manager Amanda Bell

Investigation Findings:
13On 12/02/2022, at 1: PM, Licensing Program Analyst (LPA) Joon Choi conducted an unannounced visit to ChildHelp Merv Griffin Village Short Term Residential Treatment Program (STRTP) to deliver the investigative findings for the allegations listed above. On 11/01/2022, LPA Choi conducted an initial health and safety inspection of the facility at cottages 1A, 1B, 2B, and 3A. No immediate health and safety hazards were observed. On 11/03/2022, LPA Choi conducted a follow-up to the facility to interview additional staff. The investigation included interviews with clients (FC1, FC2, and FC4) and staff (S1-S12). LPA obtained and reviewed pertinent documentation during this investigation. LPA attempted to interview FC3, but FC3 refused to be interviewed. On 10/28/2022, Community Care Licensing received an allegation that facility staff (unknown) working in Cottage 1B are allowing minors (FC1, FC2, FC3 & FC4) to engage in physical altercations with other minors in care. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Cheraki Davis LICENSING EVALUATOR NAME: Joon R Choi LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: CHILDHELP MERV GRIFFIN VILLAGEFACILITY NUMBER: VISIT DATE: 12/02/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
reported after several of the episodes occurring both at the facility and at C1's school a Child Family Teams (CFT) meeting was conducted to determine best ways to support C1. Confidential interviews confirmed after additional support was provided to C1 the behavior episodes decreased. Confidential interviews could not confirm or dispute if the CFT had taken place sooner C1 would not have had to be placed in multiple restraints, one of which C1 was injured during. Confidential interviews and record review confirmed C1 had nail marks and scratches to C1's arm however, confidential interviews could not confirm the injuries occurred due to an improper restraint. Record review revealed photographs of the injuries were taken and sent to the facility nurse who advised staff to provide first aide which the facility did. Based on record review and confidential interviews the allegations alleging facility is not following approved emergency intervention plan and resident (Child #1 [C1]) was injured by staff (unknown) during an inappropriate restraint, may or may not have occurred, however they are not supported or proven by the evidence. Therefore, the allegations are unsubstantiated at this time. An exit interview was conducted, and a copy of the report was provided along with appeal rights to Childhelp Merv Griffin Quality Assurance Manager (QAM) Amanda Bell.

Investigation Findings:
13On February 8, 2023 at 1:25pm Licensing Program Analyst (LPA), Nicole Strickland, met with Childhelp Merv Griffin Quality Assurance Manager (QAM) Amanda Bell, to deliver the findings for the above stated allegations. LPA conducted an inspection of the facility on March 16, 2022 at approximately 10:45 am and no immediate deficiencies were observed. The investigation was conducted by LPA Strickland and included interviews with Quality Improvement Coordinator (QIC), facility Nurse, two foster youth (Child #1 [C1] and Child #2 [C2]), two staff (Staff #1 [S1] and Staff #2 [S2]) and San Bernardino County Social Worker. In addition county records and facility records were reviewed. On March 9, 2022, Community Care Licensing (CCL) received two allegations alleging facility is not following approved emergency intervention plan and resident (Child #1 [C1]) was injured by staff (unknown) during an inappropriate restraint. Confidential interviews confirmed C1 was having multiple behavior issues which were increasing in intensity and for which C1 needed to be restrained on multiple occasions. Confidential interviews UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Natasha Dunlap LICENSING EVALUATOR NAME: Nicole Strickland LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: CHILDHELP MERV GRIFFIN VILLAGEFACILITY NUMBER: VISIT DATE: 02/08/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
On February 16, 2023, at 10: AM Licensing Program Analyst (LPA) Karen Beal and Licensing Program Manager (LPM) Abdoulaye Traore arrived at Childhelp Merv Griffin Village Short-Term Residential Therapeutic Program (STRTP) and met with Manuel Barragan, Director of Support Services. The purpose of the visit was to conduct interviews. LPA and LPM conducted interviews with two clients and four staff and gathered additional client's records. Additionally, LPA and LPM conducted collateral interview with two clients. Regarding the allegation staff handled children with excessive force while restraining. Confidential interviews disclosed they would only do restraints on clients when they pose injury to themselves or others. It was added that staff use restraints as the last resorts, they would perform Pro-Act techniques such a wall, chair, and standing restraints. Staff denied using a manual restraint. Other confidential interviews stated that staff uses restraints on clients when clients misbehave or become aggressive, however, the interviews didn't mention about the techniques the staff use to restrain. LPM and LPA received an inconsistent information. In regard to the allegation that staff inappropriately disciplined children, confidential interviews disclosed when staff disciplined, staff would take privileges away such as not allowing clients to have treats like cookies, cereal or being restricted from activities. An additional interview stated not liking one staff interaction with clients. Other confidential interviews reported that staff were not supposed to use any types of disciplines that were not approved by the program. Confidential interviews denied using inappropriate disciplines toward clients. For the staff speaking inappropriately to clients, a confidential interview indicated that one staff uses profanity when frustrated with clients but denied that staff directly spoke inappropriately to clients. Staff denied using any inappropriate language or disciplining clients inappropriately. LPM and LPA received a conflicting information. It was also alleged that staff prevent clients from contacting their social worker. Confidential interviews disclosed that clients had access to make phone calls at any time, however, clients have to follow house rules. LPA was unable to contact a county social worker. Additional interviews reported that clients were allowed to use the house phone. Confidential witnesses were not aware of a specific scenario where clients were refused to use the house phone. Regarding the allegation that staff do not prevent bullying between clients, it was disclosed that the bullying occurred all the times, however, staff redirect clients and ensure the bullied client is separated from the bully. One confidential interview confirmed that bullying occurred, and staff will ensure client that were being bullied, goes to school earlier than the other ones. A Confidential interview added that there was a protocol when bullying occurs. Regarding staff dispensing psychotropic medication without authorization, confidential interviews were not able to recall a medication error. Staff stated that all medications were verified prior to administrating the medications to the clients and there were always two staff verifying. An additional interview disclosed that there have been times when there were mistakes, but there were documented. Confidential witness didn't know about an incident where medications were given without authorization. It was finally alleged that staff did not prevent inappropriate sexual interactions between clients. Confidential interview stated that sexual interactions between clients were verbal. There have not been any physical incidents. When verbal incidents occur, staff redirect clients. Other confidential interviews did not disclose incidents regarding sexual interactions. Based on confidential interviews, the allegation that staff handled clients with excessive force; staff inappropriately restrained clients; staff inappropriately disciplined clients; staff threatened clients with physical harm; staff spoke inappropriately to clients; staff prevent children from contacting their social worker; staff do not prevent bullying between clients; staff are dispensing psychotropic medication without authorization; and staff did not prevent inappropriate sexual interactions between clients may have happened or are valid, but there is not a preponderance of the evidence to prove that the alleged violations occurred. Therefore, these allegations are unsubstantiated at this time. An exit interview was conducted, and a copy of this report along with the Appeal Rights was provided to Amanda Bell, Quality Assurance Manager

Investigation Findings:
13On March 9, 2023 at 10: AM Licensing Program Analyst (LPA) Karen Beal and Licensing Program Manager, Abdoulaye Traore arrived at ChildHelp Merv Griffin Village Short-Term Residential Therapeutic Program (STRTP) to deliver the investigative finding regarding the above stated allegations. LPA met with Amanda Bell, Quality Assurance Manager On July 21, 2022, Community Care Licensing (CCL) received a complaint alleging that Staff handled clients with excessive force, staff inappropriately restrained clients, staff inappropriately disciplined clients, staff threatened clients with physical harm, staff spoke inappropriately to clients, staff prevent clients from contacting their social worker, staff do not prevent bullying between clients, staff are dispensing psychotropic medication without authorization, and staff did not prevent inappropriate sexual interactions between clients. On July 27, 2022, at 9: AM Licensing Program Analysts (LPA) Michael Almaraz and Cynthia Urena arrived at the STRTP and met with Jose Barragan to initiate an investigation for the above allegations. LPA Almaraz interviewed one staff and gathered documents from clients and staff files. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Abdoulaye Traore LICENSING EVALUATOR NAME: Karen Beal LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION PACIFIC INLAND CR, MAIN ST., SUITE FACILITY NAME: CHILDHELP MERV GRIFFIN VILLAGEFACILITY NUMBER: VISIT DATE: 03/09/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
The interviews that were provided to the LPA were not consistent regarding the allegation that staff did not ensure that C1 receives adequate sleep. Based on interviews and record reviews the allegation that staff did not ensure that C1 receives adequate sleep, may have occurred, however is not supported or proven by evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was provided to Amanda Bell.

Investigation Findings:
13On March 21, 2023 at 10:45 am, Licensing Program Analyst (LPA) Darlene Almaraz-Oseguera conducted an unannounced inspection to the facility to deliver the findings of the above allegation. LPA met with Amanda Bell. LPA Lorena Valenzuela conducted an inspection at the facility on March 30, 2022 at 4:10 pm and no immediate deficiencies were observed. Three of three children (C1, C2, C3), four staff and facility administrator were interviewed. It was reported to Community Care Licensing (CCL) that staff did not ensure that C1 receives adequate sleep. Confidential staff interviews reported that C1 is awaken daily to attend school. Confidential staff interviews reported that C1 refuses to go to school and staff makes several attempts to get C1 to attend school. Some confidential interviews disclosed that C1 refuses to go to school because C1 is awake all night and sleeps all day, when C1 should be at school. Additional interviews reported that C1 and all other clients goes to bed at the bedtime schedule. Overnight staff ensures during safety checks that all of the clients go to bed and C1 and all other clients are not awake during night hours. Other confidential interviews stated that the allegation was true and that staff were not doing enough to ensure C1 received adequate rest. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Natasha Dunlap LICENSING EVALUATOR NAME: Darlene Almaraz LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: CHILDHELP MERV GRIFFIN VILLAGEFACILITY NUMBER: VISIT DATE: 03/21/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Other confidential interviews reported that S2 allowed C1 to use their phone. Confidential interviews reported that the facility management talked to S2 about leaving their phone unattended. Other confidential interviews reported that C1 used S2's phone without S2's knowledge. Confidential interviews reported that C1 sent S3 an inappropriate text message. Other confidential interviews reported that C1 only sent a text message and no inappropriate videos or photos. Confidential interviews reported that S3 did not reply to C1's message and that they did not have an inappropriate relationship. Confidential interviews indicated that S2 used their phone to connect to the facility television for the clients. Other confidential interviews stated that the text message had to do with "having a crush," but they couldn't remember exactly the text message. Based on inconsistent confidential interviews, the allegation that staff did not prevent the minor (C1) from engaging in inappropriate activities while in care, may have occurred, however, is not supported or proven by evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted. A copy of this report and appeals rights was explained and given to Program Coordinator Heather Michelson.

Investigation Findings:
13On 07/07/2023 at 11: AM, Licensing Program Analyst (LPA) Joon Choi conducted an unannounced visit to ChildHelp Joann Short Term Residential Treatment Facility (STRTP) and met with Program Coordinator Heather Michelson to deliver the investigative findings for the allegation listed above for ChildHelp Merv Griffin Village STRTP. On 06/13/2023, LPA Choi visited ChildHelp Joann STRTP to open the investigation and obtain pertinent paperwork. During this investigation, LPA interviewed the Adoptive Parent (AP), Staff 1, Staff 2, and Staff 3 (S1-S3). LPA attempted to interview the client (C1), but C1 refused to be interviewed. LPA could not interview previous clients residing at the Childhelp Merv Griffin Village due to the facility closing on 05/31/2023. On 06/06/2023, Community Care Licensing received an allegation that staff did not prevent minor (C1) from engaging in inappropriate activities while in care. Confidential interviews reported that a minor in care (C1) stole an employee's (S2's) phone and "began sexting." There were no other details provided of specifically what the text message stated. CONTINUED ON THE NEXT PAGE UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Cheraki Davis LICENSING EVALUATOR NAME: Joon R Choi LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: CHILDHELP MERV GRIFFIN VILLAGEFACILITY NUMBER: VISIT DATE: 07/07/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Heather Michelson, Program Coordinator


raw_content:
Narrative:
During investigation confidential interviews stated that there was suspicion that C1 was abused however, facility staff were unsure of the origin of the abuse since C1 did not disclose any detailed information of the abuse to staff. Confidential interviews denied that staff suspicion of abuse occurred at the STRTP. Other confidential interviews further stated that facility staff provided 24-hour supervision for C1 and other clients in care. Confidential interviews denied that staff observed C1 being sexually abused in care or that staff had knowledge of C1 being sexually abuse at the STRTP. Other confidential interviews could not provide specific details of an incident occurring at the STRTP involving C1 due to not recalling the incident or not being informed by administrative staff of the incident involving C1. A confidential interview stated that C1 did make statements to a medical professional of being abused but C1 did not "really mean it". Confidential interview denied that C1 was sexually abused in care and added that C1 felt safe in care. Other confidential interviews maintained that clients were supervised by two- three staff members at the STRTP and further maintained not observing C1 being inappropriately touched by a client or a staff member while in care. S4 who was identified as a witness to an incident involving C1 at the facility could not be reached for comment. LPA received inconsistent information about whether due to lack of supervision C1 was sexually abused in care. Based on confidential interviews the allegation that due to lack of supervision C1 was sexually abused while in care, may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. Therefore, the allegation is unsubstantiated at this time. Exit interview was conducted and a copy of this report along with the appeal rights was provided to Supervisor, Tanya Childress

Investigation Findings:
13On September 12, 2023, at 9: AM, Licensing Program Analyst (LPA), Cynthia Urena met with Childhelp Merv Griffin Village Short Term Residential Therapeutic Program (STRTP), facility representative Supervisor, Tanya Childress to deliver the investigative finding for the above stated allegation. This facility was closed May 31, 2023. On October 17, 2022, at 11: AM, Licensing Program Analyst (LPA), Nicole Strickland initiated the investigation at the STRTP and collected pertinent documents from the STRTP program staff and client files. Interviews were conducted with a Residential Director, three staff members (S1, S2, S3), three clients (C1, C2, C3) a former staff member (S4), could not be reached for comment after multiple attempts made by LPA Urena for interviews. On October 7, 2022, Community Care Licensing (CCL) received a complaint alleging that due to lack of supervision child was sexually abused while in care. It was specifically reported to CCL that C1 disclosed that C1 was abused and therefore did not want to be touched by medical professionals. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Natasha Dunlap LICENSING EVALUATOR NAME: Cynthia Urena LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION PACIFIC INLAND CR, MAIN ST., SUITE FACILITY NAME: CHILDHELP MERV GRIFFIN VILLAGEFACILITY NUMBER: VISIT DATE: 09/12/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Supervisor, Tanya Childress


raw_content:
Narrative:
sexually abused or inappropriately touched by another client, but instead, they (C1) were exposed to inappropriate videos and photos. Confidential interviews reported that it wasn't clear what type of videos or photos C1 was exposed to. Based on inconsistent confidential interviews, the allegation that the minor (C1) was sexually abused while in care is unsubstantiated. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violations occurred. An exit interview was conducted. A copy of this report and appeal rights were explained and given to Administrative Assistant Gina Calderon.

Investigation Findings:
13On 01/25/2024, at 10: AM, Licensing Program Analyst (LPA) Joon Choi conducted an unannounced visit at ChildHelp Foster Family Agency (FFA) located at Hunts Lane #200, San Bernardino, CA 92408, and met with Administrative Assistant Gina Calderon, to deliver the investigative findings for the allegation listed above. On 11/22/2023, LPA Joon Choi visited the FFA to initiate the investigation and obtain pertinent documents. During the investigation, LPA interviewed Clients 1-5 (C1-C5) and Staff 1-3 (S1-S3). The facility listed in the complaint has been closed as of May 31, 2023. On 11/20/2023, Community Care Licensing received an allegation that a minor (C1) was sexually abused while in care. Confidential interviews reported that when C1 was placed in the facility, C1 was inappropriately touched by another client (name not provided) who also resided in the facility and no other details were provided. Other confidential interviews reported that C1 was never inappropriately touched by another client. Confidential interviews reported that C1 recanted their original statement and stated that they (C1) were not CONTINUED ON THE NEXT PAGE UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Cheraki Davis LICENSING EVALUATOR NAME: Joon R Choi LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: CHILDHELP MERV GRIFFIN VILLAGEFACILITY NUMBER: VISIT DATE: 01/25/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Gina Calderon, Administrative Assistant