summary: Complaint Investigation - Unsubstantiated

raw_content:
Narrative:
Although, staff followed supervision protocol when C3 refused to leave the bathroom C2 was in, corroborating confidential interviews revealed two staff did not follow room visiting protocol when C3 refused to leave C1 and C2s bedroom which is bedroom #4. Additionally, surveillance video was reviewed confirming staff did not remain outside bedroom #4 during C3's bedroom #4 visit resulting in staff receiving corrective action. However, there was not sufficient information to support sexual activity between clients occurred. Based on confidential interviews, there was not sufficient information to determine that staff did not prevent inappropriate sexual interactions between clients C2 and C3 while in care. Although the allegations may have happened or may be valid, there was not a preponderance of evidence to support or deny the allegations. Therefore, the allegations are unsubstantiated at this time. A copy of this report, LIC 811, and appeal rights were reviewed and provided to Michelle Hicks.

Investigation Findings:
13On October 21, 2022, Licensing Program Analyst (LPA) Val Wilson met with New Beginnings Residential Treatment, Program Director, Michelle Hicks, to deliver the findings for the allegation stated above involving the Facility Short Term Residential Therapeutic Program (STRTP) children as listed on the Confidential Names List (LIC 811) dated 12/28/21. On 12/28/21, a safety inspection was conducted and there were no hazards or deficiencies observed. In addition, child and facility records were reviewed on 12/28/21. Additional records were reviewed on a 6/09/22 continuation visit. During the investigation, the LPA interviewed two children [Client #1 (C1) and Client #2 (C2)] and six STRTP employees [Administrator (ADM), Facility Manager (FM), Assistant Program Director (APD), Quality Assurance (QA), Therapist (TH), and Program Director (PD)]. Client #3 (C3) was not interviewed due to C3's whereabouts being unknown. On December 21, 2021, Community Care Licensing (CCL) received a complaint alleging staff did not prevent inappropriate sexual interactions between clients while in care. Specifically, it was reported C3 room visited C2 in the bathroom and in C2's bedroom on the evening of 12/18/21. (Continued) UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Jennifer Smith LICENSING EVALUATOR NAME: Valerie Wilson LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: NEW BEGINNINGS RESIDENTIAL TREATMENT FACILITIESFACILITY NUMBER: VISIT DATE: 10/27/2022

met_with: Michelle Hicks


state: CA

summary: Complaint Investigation - Unsubstantiated - 1 allegation

raw_content:
Narrative:
It was reported to CCL that C1 was sexually assaulted by C2 while in care however, it was also disclosed that C1 inappropriately touched C2 in care. During investigation, confidential interviews stated that staff learned about inappropriate sexual behaviors between C1 and C2 through a law enforcement visit to the facility. Confidential interviews stated that C1 and C2 were roommates prior to the incident being reported and when staff learned about the incident a safety plan was put in place. Confidential interviews denied that lack of supervision resulted in inappropriate sexual activity among C1 and C2 in care, and interviews added that both am, and pm staff conduct routine room checks every 15-20 minutes. Another confidential interview maintained that C1 was inappropriately touched by C2 and confirmed misuse of a cellphone during the incident. Furthermore, a confidential interview disclosed having knowledge of the incident and being aware that an unknown male who was familiar to C1 and C2 participated in C1's and C2's arranged sexual activity via a voice call. Another confidential interview stated being made aware of the incident and believes that staff handled the situation appropriately. Confidential interview added having no concerns about the placement. C2, and CSW1 could not be reached for comment regarding the allegations. LPA received inconsistent information regarding the facility staff lack of supervision resulting in C1 and C2 inappropriate sexual activity. Based on confidential interviews, and record review the allegation that C1 was sexually assaulted by C2 while in care, may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. Therefore, the allegation is unsubstantiated at this time. Exit interview was conducted and due to technical difficulties a copy of this report along with the appeal rights will be emailed to Supervising Facility Manager, Jalisa Brown.

Investigation Findings:
13On May 31, 2023, at 10: AM, Licensing Program Analyst (LPA) Cynthia Urena conducted an unannounced visit at New Beginnings Residential Treatment Facilities Short Term Residential Therapeutic Program (STRTP) to deliver the investigative finding of the above stated allegation. LPA was met by Supervising Facility Manager, Jalisa Brown. On July 20, 2022, at 2: PM, LPA Val Wilson conducted an inspection of the facility, and no immediate deficiencies were observed. Additionally, LPA Wilson interviewed a Facility Manager (FM) and two clients (C1, C3). LPA Urena Interviewed an Administrator, a staff member (S1), and one of two County Social Workers involved (CSW1, CSW2) CSW1 could not be reached for comment after multiple attempts made by LPA Urena for an interview. Also, a client involved (C2) could not be reached for an interview due to unknown whereabouts. On July 13, 2022, Community Care Licensing (CCL) received a complaint alleging that a youth was sexually assaulted by another youth while in care. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Natasha Dunlap LICENSING EVALUATOR NAME: Cynthia Urena LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION PACIFIC INLAND CR, MAIN ST., SUITE FACILITY NAME: NEW BEGINNINGS RESIDENTIAL TREATMENT FACILITIESFACILITY NUMBER: VISIT DATE: 05/31/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

report_type: Complaint Investigation

complaint_status: unsubstantiated


raw_content:
Narrative:
In regard to the allegation that staff were not providing a safe environment for clients, confidential witnesses stated that staff provided appropriate supervision to the clients and if clients were physically aggressive, staff would intervene immediately. County social worker 5 (CSW5) stated that she was not informed that staff would not intervene when clients were involved in physical altercations or intervene when clients were in an unsafe environment. Other confidential witnesses maintained that facility staff would instigate physical altercations and staff would not prevent the clients from fighting. Regarding the allegation that staff withheld minor's allowance, confidential witnesses stated that facility staff would not withhold clients' allowances and clients were always given their full allowances. However, confidential witness disclosed that facility staff would not always give clients their full allowance if clients were to miss their previous allowance. Referencing the allegation that facility was not providing clients with a variety of foods. Confidential witnesses stated that the facility would follow the approved menu and there were no issues with the food served. Additionally, it was reported that clients would have group meetings where suggestions for future food options were given by clients and the facility would implement the suggestions in the menu. Other confidential witnesses stated that meetings were held, and food options were suggested, but the facility would not implement the food suggestions on the future menus. Regarding the allegation staff threatened clients, it was specified that staff would threaten clients by threatening to calling to call Child Protective Services (CPS). Confidential witnesses stated that they did not observe staff threatening to call CPS on clients. County social worker 2 (CSW2) stated that she was not informed that staff threatened clients with CPS. Another confidential witness mentioned that staff would sometimes say that they will be calling CPS if the clients were not complying. With regard to the allegation that staff were discussing minors amongst other staff members, it was specifically alleged that the therapist was sharing confidential information with staff. Confidential witnesses stated that they were unaware of the therapist disclosing confidential information to other staff. County social worker (CSW) stated that she was not told that a facility therapist shared confidential information with other staff. Other confidential witness stated that they had observed a therapist share confidential information with other staff and seen staff gossiping regarding the information that was shared. (continued on page 3...) Based on confidential interviews and record review, the allegations; that staff were not providing a safe environment for clients, staff withheld client's allowance, facility was not providing a variety of foods to clients, staff threatened clients, and staff were discussing clients amongst other staff members may have occurred, however, there is not a preponderance of the evidence to prove that the alleged violations occurred. Therefore, the allegations are unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was provided to Jalisa Brown.

Investigation Findings:
13On October 4, 2023, at 8: AM Licensing Program Analyst (LPA), Michael Almaraz, met with facility manager, Jalisa Brown, to issue the finding for the above allegations involving clients (C1, C2, C3, C4 and C5) listed on the confidential names list (LIC 811) dated October 4, 2023. The complaint investigation was jointly conducted by LPA V. Wilson and LPA M. Almaraz. On September 28, 2022, at 1: PM, LPA Wilson inspected the facility. During LPA Wilson's inspection, LPA reviewed clients' records and interviewed one staff. Additionally, LPA Almaraz conducted interviews four facility staff, five county social workers, and four of five clients. One client was unavailable for LPA interview. On September 22, 2022, the Department received a complaint alleging; staff were not providing a safe environment for minors, staff withheld minor's allowance, facility was not providing a variety of foods to minors, staff threatened minors, and staff were discussing minors amongst other staff members. (continued on page 2...) UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Abdoulaye Traore LICENSING EVALUATOR NAME: Michael Almaraz LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: NEW BEGINNINGS RESIDENTIAL TREATMENT FACILITIESFACILITY NUMBER: VISIT DATE: 10/04/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Jalisa Brown


raw_content:
Narrative:
While other interviews, provided inconsistent statements on the dates or details of C1 being away from the facility without permission. Thus, confidential interviews did not corroborate the allegation with a preponderance of evidence. Based on confidential interviews and records reviewed the allegation that facility staff did not prevent C1 from AWOL'ING, which may have occurred, however, it is not supported or proven by the evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was reviewed with Jalisa Brown. A copy of this report, LIC 811, and appeal rights were given to Jalisa Brown . A copy of this report will be placed in the facility file.

Investigation Findings:
13On April 25, 2024, at 9:10 am, Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced at the facility and met with Jalisa Brown, Facility Manager, to discuss the investigative finding for the allegation noted above. LPA Valerie Wilson conducted an inspection of the facility on April 13, 2023, at 12:53 pm and no deficiencies were observed. LPA Wilson interviewed one staff (S1). LPA Linley interviewed one client (C1), three staff (S2, S3, S5), and was unable to interview one staff (S5), despite multiple attempts to contact them. LPA reviewed the following documents during the investigation: C Needs and Services Plan, C Placement Agreement, C1 behavior contract, C Child-Family-Team Meetings, C CANS Assessment, Personnel Roster, Client Roster, and Special Incident Reports. On April 10, 2023, Community Care Licensing (CCL) received an allegation that facility staff did not prevent C1 from AWOL'ING. It was reported that C1 left the facility without permission, returned the following day, and left again. Some confidential interviews could not recall C1 or details about C1 leaving the facility. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Charmaine Linley LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: NEW BEGINNINGS RESIDENTIAL TREATMENT FACILITIESFACILITY NUMBER: VISIT DATE: 04/25/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
A confidential interview reported that S1 immediately took the blunt wrap wrappers out of CH1's hands and reported it to S2. Confidential interviews reported that S2 immediately locked away the blunt wrap wrappers, making them inaccessible. Confidential interviews reported the facility does not allow contraband and will confiscate the items. Based on inconsistent confidential interviews, the allegation of lack of supervision resulting in minors (C1 & CH1) having access to cigarettes is unsubstantiated. The allegations may have happened or are valid, but there is not a preponderance of evidence to prove that the alleged violations occurred. An exit interview was conducted, and a copy of this report LIC 9099 and the appeal rights were discussed and provided to Jalisa Brown, Facility Manager

Investigation Findings:
13On April 25, 2024, at 9: AM, Licensing Program Analyst (LPA) Cynthia Robinson conducted an unannounced visit to the New Beginnings Residential Treatment Facilities STRTP to deliver the investigative findings for the allegation listed above. On 03/19/2024, LPA Robinson conducted a health and safety inspection at the STRTP, and no immediate health and safety hazards were observed. LPA obtained documents pertinent to the investigation. LPA interviewed Clients (C1, C2, C3, C4, and C5), and Staff (S1 & S2). LPA attempted to interview child 1 (CH1) but could not interview due to CH1's age and limited verbal communication. On 03/14/2024, Community Care Licensing received an allegation that lack of supervision resulted in minors (C1) having access to cigarettes. It was alleged that CH1 was in C1's room unattended and found cigarette blunts when S1 walked into C1's bedroom and found CH1 with cigarette blunts in their hand. A confidential interview reported that S1 was in the bedroom of C1 with CH1 when CH1 found the cigarette blunts in C1's belongings. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Cheraki Davis LICENSING EVALUATOR NAME: Cynthia Robinson LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: NEW BEGINNINGS RESIDENTIAL TREATMENT FACILITIESFACILITY NUMBER: VISIT DATE: 04/25/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Jalisa Brown, Facility Manager


raw_content:
Narrative:
Confidential interviews revealed that S3 had misgendered C1 when C1 just arrived at the placement; C1 had asked S3 "Do I look like a girl or a boy?" C1 was not happy with S3's opinionated response. Confidential interviews revealed that S3 did not address C1 by C1's preferred name and pronouns; however, since than S3 has been corrected and has never addressed C1 with the incorrect name or pronouns. Confidential interviews revealed that another staff had also misgendered C1 before but has since corrected themselves. Confidential interviews stated that the facility was new to transgender clients and these incidents were not intentional. Based on confidential interviews, the allegation that staff are not referring to C1 by their preferred gender name and pronouns may have occurred, however, is not supported or proven by evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, and a copy of this report along with appeal rights was provided to New Beginning Residential Treatment Facilities Short Term Residential Therapeutic Program (STRTP), Administrator, Michelle Hicks.

Investigation Findings:
13On 05/30/2024 at 09: AM, Licensing Program Analyst (LPA) Sarah Lo met with Administrator, Michelle Hicks, to deliver the finding for the above complaint allegation at New Beginning Residential Treatment Facilities Short Term Residential Therapeutic Program (STRTP). On 12/21/23, LPA Valerie Wilson inspected the facility's physical plant, and no immediate health and safety hazards were observed. The investigation included interviews with three staff (S1, S2, S3), Facility Manager (FM) and two clients (C1, C2). Clients' Needs and Services Plans and case notes were reviewed. On December 20, 2023, Community Care Licensing received an allegation stated that staff are not referring to minor (C1) by their preferred gender name and pronouns. Specifically, it was reported that S3 had misgender C1 several times and called C1 by C1's "dead name". (continued on LIC 9099c) UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Sarah Lo LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: NEW BEGINNINGS RESIDENTIAL TREATMENT FACILITIESFACILITY NUMBER: VISIT DATE: 05/30/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Michelle Hicks, Administrator


raw_content:
Narrative:
Confidential interviews disclosed that clients have smoked in the house before. Confidential interviews stated that they never observed C1 smoking a marijuana vaporizer in the facility or C1's bedroom. Other confidential interviews reported that smoking is not allowed in the home. Staff do room checks consistently, and if clients are in the bathrooms for an extended period, they start knocking on the doors to request that they finish and come out of the bathrooms. Confidential interviews reported that staff also checks the bathrooms when doing bedroom checks. Confidential interviews stated that staff supervise clients, and clients are never alone at the facility. Community Care Licensing also received an allegation of lack of care and supervision, resulting in injuries sustained by the infant (T1) while in care. It was alleged that C1 hit T1, and T1 received bruises and marks. Confidential interviews reported that T1 occasionally has marks due to their (T1) age and exploration as a toddler, and no marks have raised concerns, but no witnesses have seen C1 hit T1. Community Care Licensing also received an allegation that staff did not ensure the infant (T1) was being adequately fed, that the lack of supervision resulted in infant (T1) needs not being met while in care, and that the staff did not seek medical attention for the infant (T1). It was alleged that C1 had gone over half a day without feeding T1. Confidential interviews reported that T1 eats regularly throughout the day and that C1 has been encouraged to feed T1 independently and has continued to feed T1. It was alleged that T1 is not being treated for a diaper rash and is not being bathed consistently. A confidential interview disclosed that C1 bathes T1 at least once daily and has applied ointment/cream to T1's diaper rash when T1 previously had one. Confidential interviews reported that staff would provide diaper cream ointment for T1 whenever necessary but that T1 had a history of getting diaper rashes. Other confidential interviews stated that staff haven't recently observed T1 with a diaper rash. Confidential interviews reported that staff will bathe and provide food for T1 whenever needed if C1 does not. Confidential interviews stated that if staff observed T1 with a diaper rash, ointment/cream would be applied to the diaper rash immediately and consistently until T1's skin is healed if needed. Community Care Licensing also received an allegation that staff did not provide a safe and comfortable environment for minors (C1) in care. Confidential interviews reported that staff are not correcting, redirecting, or taking any action towards C1's behavior when needed. Additional confidential interviews reported that staff worked with C1 to help C1 transition to transitional living. (..) When behaviors are challenging, the facility discusses those behaviors with C1 and implements an appropriate plan to ensure that C1 follows the facility rules while being prepared to transition to transitional living. Based on inconsistent confidential interviews, the allegations of lack of care and supervision resulting in the minor (C1) smoking marijuana vaporizer while in care, lack of care and supervision resulting in infant (T1) sustaining unexplained injuries while in care, staff did not ensure infant (T1) was being adequately fed, lack of supervision resulting in infant (T1) needs not being met while in care, staff did not seek medical attention for infant (T1), staff did not provide a safe and comfortable environment for minors (C1) while in care are unsubstantiated. The allegations may have happened or are valid, but there is not a preponderance of evidence to prove that the alleged violations occurred. An exit interview was conducted, and a copy of this report LIC 9099 and the appeal rights were discussed and provided to Jalisa Brown, Facility Manager.

Investigation Findings:
13On August 27, 2024 at 2:10PM, Licensing Program Analyst (LPA) Cynthia Robinson conducted an unannounced visit to the New Beginnings Residential Treatment Facilities STRTP to deliver the investigative findings for the allegations listed above. On 05/13/2024, LPA Robinson conducted a health and safety inspection at the STRTP, and no immediate health and safety hazards were observed. LPA obtained documents pertinent to the investigation. LPA interviewed clients (C1, C2, C4, and C6), and staff (S1, S2, S3 and S4). LPA attempted to interview clients (C3 and C5) and a client's toddler (T1) but was unsuccessful due to refusal, whereabouts unknown, T1's age, and the inability to communicate verbally. On 05/10/2024, Community Care Licensing received an allegation that lack of care and supervision resulted in a minor (C1) smoking a marijuana vaporizer while in care. It was alleged that C1 had smoked marijuana in their room. (Continued Lic 9099..) UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Cheraki Davis LICENSING EVALUATOR NAME: Cynthia Robinson LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: NEW BEGINNINGS RESIDENTIAL TREATMENT FACILITIESFACILITY NUMBER: VISIT DATE: 08/27/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Jalisa Brown, Facility Adminstrator


raw_content:
Narrative:
Other confidential interviews stated that C1 sat on S1's lap but was immediately redirected to get off S1's lap and reminded of staff/client boundaries. Confidential interviews stated that S1 has a professional relationship with C1 and the other clients. Confidential interviews stated that S1 denied any inappropriateness between S1 and the minor (C1). Based on inconsistent confidential interviews, the allegation that staff interacted with a minor (C1) in an inappropriate manner is unsubstantiated. The allegations may have happened or are valid, but there is not a preponderance of evidence to prove that the alleged violations occurred. An exit interview was conducted, and a copy of this report LIC 9099 and the appeal rights were discussed and provided to Senida Zamora, Assistant Program Director.

Investigation Findings:
13On September 17, 2024, at 11: PM, Licensing Program Analyst (LPA) Cynthia Robinson conducted an unannounced visit to the New Beginnings Residential Treatment Facilities STRTP to deliver the investigative findings for the allegation listed above. On 05/20/2024, LPA Robinson conducted a health and safety inspection at the STRTP, and no immediate health and safety hazards were observed. LPA obtained documents pertinent to the investigation. LPA interviewed clients (C1, C3, C4, and C5), and staff (S1, S2, S3 and S4). LPA attempted to interview clients (C2 and C6) but was unsuccessful due to refusal, and three attempts were made to interview them. On 05/17/2024, Community Care Licensing received an allegation that staff (S1) interacted with a minor (C1) in an inappropriate manner. It was alleged that C1 was sitting on S1's lap. Confidential interviews stated that C1 did not sit on S1's lap. (Continued on LIC 9099C..) UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Cheraki Davis LICENSING EVALUATOR NAME: Cynthia Robinson LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: NEW BEGINNINGS RESIDENTIAL TREATMENT FACILITIESFACILITY NUMBER: VISIT DATE: 09/17/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
During the investigation, confidential interviews reported that the intimate relationship did occur between A1 and A2 but denied it happened in the STRTP. However, the time frames given for the relationship did not match the documentation. Further documentation reported that A2 visited A1 during A2's work hours and used the company car the day after the client left the STRTP. The client was considered an adult, and A2 was put on work suspension. Documentation reported pictures and videos of A1 and A2 being together on social media. However, no dates and times were established when the photos and videos were taken. LPA received conflicting information and could not determine if A2 engaged in an inappropriate relationship with A1 when A1 resided at the facility. On 05/24/2024, Community Care Licensing also received an allegation that staff (S4) made inappropriate comments towards minors (C1, C2, C3, C4, and C5). Confidential interviews stated that S4 called some clients "ugly and ghetto" and that the minors were not going to be anything when they grew up. Confidential interviews reported that S4 would comment to other staff about the clients but was unsure if S4 ever said anything to clients or made inappropriate comments towards the clients. In addition, confidential interviews disclosed that S4 has never said anything inappropriate about clients or towards clients and that S4 has a good relationship rapport with the clients. Based on inconsistent confidential interviews, the allegations that staff (A2) engaged in an inappropriate relationship with a minor (A1) and staff (S4) made inappropriate comments towards minors (C1, C2, C3, C4, and C5) are unsubstantiated. The allegations may have happened or are valid, but there is not a preponderance of evidence to prove that the alleged violations occurred. An exit interview was conducted, and a copy of this report LIC 9099 and the appeal rights were discussed and provided to Senida Zamora, Assistant Program Director.

Investigation Findings:
13On September 17 2024, at 12: PM, Licensing Program Analyst (LPA) Cynthia Robinson conducted an unannounced visit to the New Beginnings Residential Treatment Facilities STRTP to deliver the investigative findings for the allegations listed above. On 05/30/2024, LPA Robinson conducted a health and safety inspection at the STRTP, and no immediate health and safety hazards were observed. LPA obtained documents pertinent to the investigation. LPA interviewed clients (C2, C3, C4, and C5), staff (S1, S2, S3 and S4) and adults (A1 and A2). LPA attempted to interview the client (C1) but was unsuccessful due to refusal to be interviewed. On 05/24/2024, Community Care Licensing received an allegation that staff (A2) engaged in an inappropriate relationship with a minor (A1). It was alleged that A1 and A2 had begun a romantic relationship with each other while A1 was a minor in the STRTP and A2 was a staff member in the STRTP. (Continued on LIC 9099C...) UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Cheraki Davis LICENSING EVALUATOR NAME: Cynthia Robinson LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: NEW BEGINNINGS RESIDENTIAL TREATMENT FACILITIESFACILITY NUMBER: VISIT DATE: 09/17/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Confidential interviews stated that there are snacks readily available for clients to grab anytime. Pertinent documentation revealed that the food inventory is sufficient, and the facility follows the facility food menu for mealtimes that is visibly posted for everyone to review. During the inspection, LPA observed two days of perishable food and seven days of non-perishable food. Community Care Licensing also received an allegation that staff do not provide a weekend menu. Confidential interviews reported that staff does not cook on the weekends. Confidential interviews reported that the facility staff members cook dinner during the week and on weekends but will occasionally provide takeout. Pertinent documentation revealed dinners are followed by the posted menu in the facility and changes are made accordingly to show the different options for food. Based on inconsistent confidential interviews, the allegations that staff do not ensure minors have adequate food while in care and that staff do not provide a weekend menu are unsubstantiated. The allegations may have happened or are valid, but there is not a preponderance of evidence to prove that the alleged violations occurred. An exit interview was conducted, and a copy of this report LIC 9099 and the appeal rights were discussed and provided to Michelle Hicks, Program Director.

Investigation Findings:
13On January 16, 2024 at 9: AM, Licensing Program Analyst (LPA) Cynthia Robinson conducted an unannounced visit to the New Beginnings Residential Treatment Facilities STRTP to deliver the investigative findings for the allegations listed above. On 11/07/2024, LPA Robinson conducted a health and safety inspection at the STRTP, and no immediate health and safety hazards were observed. LPA obtained documents pertinent to the investigation. LPA interviewed clients (C1, C2, and C3), and staff (S1, S2, and S3). LPA attempted multiple times to interview clients (C4 and C5) but was unsuccessful due to refusal. On 11/06/2024, Community Care Licensing received an allegation that staff do not ensure minors have adequate food while in care. Confidential interviews reported that staff do not provide enough food to all the clients in the home. Confidential interviews reported that breakfast is not made for clients unless clients specifically tell staff that they want a hot cooked meal before they leave for school. Confidential interviews reported that there are a variety of breakfast choices as a grab/go for them to take with them to eat while being taken to school. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Cheraki Davis LICENSING EVALUATOR NAME: Cynthia Robinson LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: NEW BEGINNINGS RESIDENTIAL TREATMENT FACILITIESFACILITY NUMBER: VISIT DATE: 01/16/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Michelle Hicks, Program Director


raw_content:
Narrative:
Confidential witnesses stated that S1 walked away and stopped communicating with C1 once C1 was visibly upset and became physical. Other staff members intervened to assist in encouraging C1 to calm down when S1 removed themselves from the situation. Regarding the allegation that staff are not treating minors (C1) equally. Confidential interviews reported that staff were not fair to C1. Confidential interviews reported that C1 was becoming increasingly agitated towards staff members and this caused staff to be more cautious in their approach with C1 but denied any unfair treatment. LPA was unable to determine if the allegations occurred or did not occur. Based on inconsistent confidential interviews, the allegations that staff engaged in a physical altercation with a minor and that staff are not treating minors equally are unsubstantiated. The allegations may have happened or are valid, but there is not a preponderance of evidence to prove that the alleged violations occurred. An exit interview was conducted, and a copy of this report LIC 9099 and the appeal rights were discussed and provided to Michelle Hicks, Program Director.

Investigation Findings:
13On January 16, 2025, at 10: AM, Licensing Program Analyst (LPA) Cynthia Robinson conducted an unannounced visit to the New Beginnings Residential Treatment Facilities STRTP to deliver the investigative findings for the allegations listed above. On 12/10/2024, LPA Robinson conducted a health and safety inspection at the STRTP, and no immediate health and safety hazards were observed. LPA obtained documents pertinent to the investigation. LPA interviewed clients (C1 and C2), and staff (S1, S2, S3, S4 and S5). LPA attempted to interview clients (C3 and C4) but was unsuccessful due to refusal to be interviewed. On 12/09/2024, Community Care Licensing received an allegation that staff engaged in a physical altercation with a minor (C1) and that staff are not treating minors (C1) equally. Confidential interviews reported that C1 was involved in a physical altercation with S1. Confidential interviews reported that C1 was speaking with staff and became upset due to not being able to leave to a store which then led to C1 threatening S1 and becoming physical. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Cheraki Davis LICENSING EVALUATOR NAME: Cynthia Robinson LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: NEW BEGINNINGS RESIDENTIAL TREATMENT FACILITIESFACILITY NUMBER: VISIT DATE: 01/16/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Confidential interviews reported that staff make remarks to clients that are not welcoming and do not create a welcoming environment for the clients in the home. Confidential interviews denied that clients are not treated respectfully. Confidential interviews stated that staff is not speaking to clients inappropriately. CCL also received an allegation that staff (S4) use inappropriate forms of punishment. It was alleged that S4 turned off the facility Wi-Fi as a result of C1 returning to their room. Confidential interviews reported that C1 was out in the living room with toddler 1 (T1) late at night due to T1 not going to sleep when S4 came out and told C1 to turn off the television (TV) and return to their (C1) bedroom. C1 stayed in the living room and was turning on the TV for T1 when the Wi-Fi connection went out. Confidential interviews reported that S4 was overheard saying "We're not doing this tonight" and "Go back to your room". Confidential interviews denied S4 turning off the Wi-Fi as a form of punishment. CCL also received an allegation that staff does not ensure clients' transportation needs are being met. It was alleged that the STRTP's facility car was unsafe due to the breaks locking up while clients were in the car. Confidential interviews reported that clients were being transported for an outing when S3 was complaining of the car brakes locking. S3 then returned the car and took another facility car to transport the clients. Confidential interviews reported that all facility cars get serviced weekly or every other week to ensure that they are safe for transportation. CCL also received an allegation that staff do not ensure that age-appropriate utensils are made accessible to clients. Confidential interviews reported that C1 requested more utensils for T1 and had to wait a month for new items to be available for T1. Confidential interviews reported that upon client request for more items they are made available for client's use. Based on inconsistent confidential interviews, the allegations that staff do not ensure clients are treated with respect, staff speak inappropriately to clients in care, staff use inappropriate forms of punishment, staff do not ensure clients transportation needs are being met, and staff do not ensure age-appropriate utensils are made accessible to clients are unsubstantiated. The allegations may have happened or are valid, but there is not a preponderance of evidence to prove that the alleged violations occurred. An exit interview was conducted, and a copy of this report LIC 9099 and the appeal rights were discussed and provided to Jalisa Brown, Administrator.

Investigation Findings:
13On June 9, 2025, at 10:45am, Licensing Program Analyst (LPA) Cynthia Robinson conducted an unannounced visit to New Beginnings Residential Treatment Facilities Short-Term Residential Therapeutic Program (STRTP) and met with Administrator, Jalisa Brown to deliver the investigative findings regarding the allegations listed above. On 03/17/2025, LPA Cynthia Robinson conducted a health and safety inspection at the STRTP, and no immediate health and safety hazards were observed. LPA Robinson obtained documents pertinent to the investigation. LPA Robinson interviewed clients (C1, C2, C3, C4, C5, and C6), staff (S1, S2, S3, S4, and S5). LPA was unable to interview County Social Worker (CSW) due to multiple attempts made. On 03/10/2025, Community Care Licensing (CCL) received an allegation that staff (unknown) do not ensure clients are treated with respect and staff (unknown) speak inappropriately to clients in care. (Continued on LIC 9099C...) UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Cheraki Davis LICENSING EVALUATOR NAME: Cynthia Robinson LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: NEW BEGINNINGS RESIDENTIAL TREATMENT FACILITIESFACILITY NUMBER: VISIT DATE: 06/09/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Jalisa Brown, Administrator


raw_content:
Narrative:
Confidential interviews reported that staff follow CCL regulations protocol and ensure that all medications whether taken or not taken are documented and accounted for. Confidential interviews reported that staff also ensure that all clients are being scheduled for their medical appointments, and staff encourage clients to attend their medical appointments. Additional confidential interviews reported that there is a wait on medical appointments due to medical insurance issues, but staff try and stay proactive about the situation during the wait period. CCL also received an allegation that staff (unknown) are not providing adequate food service to minors (unknown). Confidential interviews reported that the facility went without fresh food and staff are not incorporating the client's wishes for food items. Confidential interviews reported that the facility will go once a week for a big store purchase and if anything runs out in between the week then the staff will return to the store for whatever items are missing. Confidential interviews reported that staff do take client's requests and will ensure that the clients are being heard. Documentation reported that the facility went food shopping multiple times during the months. CCL also received an allegation that staff (unknown) are not treating minors equally and staff (S1) made inappropriate comments towards minors. Confidential interviews reported that staff (S1) commented that Licensing was not "doing anything" after a Licensing visit to interview C1. Confidential interviews reported that S1 denied making this comment. Confidential interviews reported that staff (unknown) treat clients differently and will take other clients out to eat and not take all clients. Confidential interviews reported that per facility policy, if a client is on facility "concern" status they are not able to attend "paid outings" as part of their restriction. CCL also received an allegation that staff (unknown) retaliated against minors (unknown) for reporting to Licensing. Confidential interviews reported that C2 was put on the facility "concern" after speaking with Licensing and was not aware of or told the reason for concern before. Confidential interviews reported that C2 was put on the facility "concern" for a separate issue not relating to Licensing. (Continued on LIC 9099C...) CCL also received an allegation that staff (unknown) are not providing diapering supplies for minors (C1) babies and staff (S1) did not provide minor (C1) with a monthly allowance. Confidential interviews reported that C1 was allotted five hundred dollars for baby items and then was told they were not allowed to receive monthly allowance the next week. Confidential interviews reported that C1 was requesting to go shopping for their baby's necessities such as blankets, clothes, and bottles. Confidential interviews reported that C1 was aware that the five hundred dollars was an advance of C1's allowance. Based on inconsistent confidential interviews and documentation, the allegations that staff are mismanaging minors medication, that staff are not seeking medical attention for minors, staff are not providing adequate food service to minors, that staff are not treating the minors equally, that staff did not provide minor with a monthly allowance, staff are not providing diapering supplies for minors babies, that staff made inappropriate comments towards minors, and that staff retaliated against minors for reporting to licensing are unsubstantiated. The allegations may have happened or are valid, but there is not a preponderance of evidence to prove that the alleged violations occurred. An exit interview was conducted, and a copy of this report LIC 9099 and the appeal rights were discussed and provided to Jalisa Brown, Administrator.

Investigation Findings:
13On June 9, 2025, at 11:25am, Licensing Program Analyst (LPA) Cynthia Robinson conducted an unannounced visit to New Beginnings Residential Treatment Facilities Short-Term Residential Therapeutic Program (STRTP) and met with Administrator, Jalisa Brown to deliver the investigative findings regarding the allegations listed above. On 03/24/2025, LPA Cynthia Robinson conducted a health and safety inspection at the STRTP, and no immediate health and safety hazards were observed. LPA Robinson obtained documents pertinent to the investigation. LPA Robinson interviewed clients (C1, C2, C3, C4, C5, and C6), staff (S1, S2, S3, S4, and S5). LPA attempted to interview County Social Worker (CSW) but was unsuccessful after multiple attempts. On 03/17/2025, Community Care Licensing (CCL) received an allegation that staff (unknown) are mismanaging the minor's (unknown) medication and staff (unknown) are not seeking medical attention for minors (unknown). It was alleged that staff are not documenting refusals for medications and staff are not making appointments for clients because of the refusal of medication. (Continued on LIC 9099C...) UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Cheraki Davis LICENSING EVALUATOR NAME: Cynthia Robinson LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: NEW BEGINNINGS RESIDENTIAL TREATMENT FACILITIESFACILITY NUMBER: VISIT DATE: 06/09/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
However, the investigation did not provide sufficient evidence to support these allegations. At the time of placement, C1 was placed under increased supervision because staff were informed of C1's history related to CSEC. Since arriving at the current placement, a confidential interview reported that there have been no concerns or suspicions regarding C1 engaging in any CSEC related activities. Additionally, confidential interviews revealed that no witnesses observed C1 coercing peers into participating in misconduct or arranging for unknown males to meet and transport minors to and from the facility. Furthermore, C1 has been approved for community passes due to good behavior, allowing C1 to be unsupervised in the community for designated periods. While on these passes, C1 checks in with facility staff and returns to the facility at the scheduled time. As it relates to supervision, confidential interviews confirmed that the clients are adequately supervised. Staff maintain the required staff-to-client ratios across all shifts and call in coverage as needed. Staff also conduct regular room, and area checks throughout their shifts and document their observations in logs to ensure ongoing monitoring, accountability, and client safety. Based on confidential interviews and pertinent documentation, the allegation that saff do not provide adequate supervision resulting in minors engaging in CSEC activities is unsubstantiated. The allegation may have happened or be valid, but there is not a preponderance of evidence to prove that the alleged violation occurred. An exit interview was conducted, a copy of this report, the LIC 811 dated 03/25/2025, and appeal rights, was explained and provided to Administrator Jalisa Brown.

Investigation Findings:
13On July 11, 2025, at 10: AM, Licensing Program Analyst (LPA) Jessica Peete made an unannounced visit to New Beginnings Short Term Residential Therapeutic Program (STRTP) and met with Administrator Jalisa Brown, to deliver the investigative finding for the allegations mentioned above.The investigation assignment was conducted by Special Investigator (Inv) Georgina Tallagua of the Community Care Licensing (CCL) Investigations Bureau. The investigation included interviews with the facility staff (S1-S2), clients in care (C1-C5), and the County Social Worker's (CSW1 and CSW2). LPA Peete attempted to interview client 6 (C6), but C6's whereabouts are unknown. On March 20, 2025, Community Care Licensing (CCL) received an allegation that staff do not provide adequate supervision resulting in minors engaging in commercial sexual exploitation of children (CSEC) activities Specifically, there were concerns that a minor in care (C1) was involved in the sexual exploitation of their peers during both their current and previous placements. (Continued on LIC 9099C) UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Cheraki Davis LICENSING EVALUATOR NAME: Jessica M Peete LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION PACIFIC INLAND CR, MAIN ST., SUITE FACILITY NAME: NEW BEGINNINGS RESIDENTIAL TREATMENT FACILITIESFACILITY NUMBER: VISIT DATE: 07/11/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Administrator Jalisa Brown


raw_content:
Narrative:
(continued) Regarding the allegation that staff does not treat C4 with respect, confidential interviews and documents revealed staff may make comments, roll their eyes, or show favoritism. Additional confidential interviews deny the allegation occurred. Based on confidential interviews and records review, the allegation that alleged staff does not treat C4 with respect may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violations occurred. Therefore, the allegations are unsubstantiated at this time. Exit interview was conducted and appeal rights were explained. LIC 811, a copy of this report, and the appeal rights were provided to Facility Administrator.

Investigation Findings:
13On September 8, 2023, at 12: PM, Licensing Program Analyst (LPA), Val Wilson, met with Senida Zamora, Administrator, at New Beginnings, Short Term Residential Therapeutic Program (STRTP), to issue the investigative findings for the above stated allegation. See Confidential Names List, LIC 811, dated September 8, 2023. On September 16, 2022, at 10: AM, a safety inspection was conducted and there were no noted health and safety concerns. LPA reviewed facility files, and four client files [client 1(C1), client 2 (C2), client 3 (C3), and client 4(C4)], and LPA also obtained and reviewed copies of the client roster, house log, LIC 500, face sheets, needs and services plan, and special incident reports (SIRs). During the investigation, interviews were conducted with C1, C2, C3, C4, staff 1 (S1), staff 2 (S2), program director (PD), administrator (ADM), and facility manager (FM). On September 8, 2022, the Department received a complaint that alleged staff do not treat minor with respect. Specifically, it was reported staff are rude and talk disrespectfully to C4. (continued) UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Jennifer Smith LICENSING EVALUATOR NAME: Valerie Wilson LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 2 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: NEW BEGINNINGS RESIDENTIAL TREATMENT FACILITIESFACILITY NUMBER: VISIT DATE: 09/08/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Senida Zamora


facility_name: NEW BEGINNINGS RESIDENTIAL TREATMENT FACILITIES

summary: Facility Evaluation

raw_content:
Narrative:
On June 24, 2021 at 09: AM, Licensing Program Analysts (LPA's) Anastasia Flores and LPA Linda Haynes, arrived at New Beginnings Residential Treatment Facility (STRTP). LPA's were greeted and granted access by Direct Care Staff, Debbie Peralta. The purpose of the visit is to conduct an annual inspection of the facility. There was one facility manager and two therapists, one program director and one staff present at the time of the inspection. There were six clients present and appropriate staff/client ratios were verified during the inspection. At 09: AM, Ms. Peralta and Jalisa Brown led the tour of the facility. The facility consists of four bedrooms and two bathrooms. The facility includes a dining area, kitchen area, living room and laundry room/garage utilized for storage. The facility has a staff office and there is an office entry through the garage utilized by therapists.The facility has two offices with entrances from the backyard that are utilized by Program Director and Head of Service. All bedrooms have individual beds and drawer space for each client. Bedroom #2 and #3 have a single bed and a crib. The facility ensures that there is one client per bed with appropriate clean linens, pillows, comforters, and mattresses in good repair during inspection. Facility grounds are clean and free of debris and observable hazards. There is adequate indoor and outdoor activity space. Gym equipment/ toddler play area and other activities were observed for client's recreation time. All facility smoke detectors and carbon monoxide detectors are in appropriate working order. The facility maintains an adequate supply of perishable and non-perishable foods and appears to be following the posted menu. All required forms are posted including the Grievance Procedures, Visitation Policies, Personal Rights form, and Foster Care Ombudsman poster. Medications are locked and centrally stored in the staff office. At 9: AM the hot water in the master bathroom was measured to be 112.2 degrees, bathroom #2 was measured at 9: AM to be 115.5 degrees and at 10: AM , the kitchen measured at 115.5 degrees. Per facility staff, no firearms or weapons are allowed in the facility. Facility appears to be meeting the terms and conditions of their license. Program Director/Administrator is present at the facility a minimum of 20 hours a week, as verified by staff schedule and interviews. Appropriate staff/client ratios were verified during this inspection. The facility employs one therapist, one facility administrators, one facility manager, 12 direct care staff, one head of service and one Program Director. Facility has obtained Mental Health Certification effective 08/28/2020. Licensee has obtained National Accreditation through CARF effective through 11/30/2022. Licensing fee payments have been paid and there is currently a balance of zero. At 10: AM, six of six client files were reviewed during time of inspection. Required documents were in files. Personnel Files are maintained off site at the corporate office in Riverside, Ca. However, during inspection staff files were brought to the facility for review. At 12: PM, ten personnel files were reviewed to ensure they contained all required documentation per Title Regulations and Interim Licensing Standards (ILS). LPA's reviewed 10 staff files. Staff files were complete with First Aid/CPR certificates, certificates for training hours, and all required documents were signed and present. All appropriate personnel who require caregiver background checks have received criminal record and child abuse index check clearances or exemptions. T At 11: AM, LPA's interviewed one direct care staff and one facility manager that were present, in regard to their job duties, training, and services provided at the facility. All staff were able to provide sufficient information in relation to the facility's program. One of six clients present during inspection volunteered to be interviewed, five clients refused. Client indicates that their basic needs are being met at the facility and core services being provided as well. An exit interview was conducted, and a copy of this report and appeal rights were provided to Program Director, Michelle Hicks.

report_type: Facility Evaluation

visit_type: Annual


summary: Facility Evaluation

raw_content:
Narrative:
On November 19, 2021 at 4: PM, Licensing Program Analyst (LPA), Anastasia Flores, conducted a collateral interview at this facility. During the time at the facility LPA conducted a safety inspection of the facility and interviewed client #1 (C1), as identified on the Confidential Names form LIC 811, dated 11/19/21, regarding allegations from a prior placement. The allegations are not related to this facility. No other information is needed at this time. Exit interview conducted and a copy of this report was provided to Jalisa Brown.


summary: Facility Evaluation

raw_content:
Narrative:
On December 2, 2021 at 4: PM, Licensing Program Analyst (LPA), Anastasia Flores, conducted collateral interviews at this facility. During the time at the facility LPA interviewed four clients #1, #2. #3, #4 (C1, C2, C3,C4) and one staff, as identified on the Confidential Names form LIC 811, dated 12/02/21, regarding allegations on complaints from New Beginnings Raja and New Beginnings Residential Treatment Facility. Exit interview conducted and a copy of this report was provided to the facility representative.


summary: Facility Evaluation

raw_content:
Narrative:
On December 20, 2022, at 2: PM, Licensing Program Analyst (LPA), Val Wilson, conducted a case management inspection for the purpose of delivering amended reports and obtaining signatures. A copy of this report was given and explained to Jalisa Brown.

visit_type: Case Management


summary: Facility Evaluation

raw_content:
Narrative:
On June 6, 2021 at 09: AM, Licensing Program Manager (LPM) Jennifer Smith, and Licensing Program Analysts (LPA's) Jason Dalton and LPA Val Wilson, arrived at New Beginnings Residential Treatment Facility Short Term Residential Therapeutic Program (STRTP). LPM and LPA's were greeted and granted access by Facility Manager, Jalisa Brown. The purpose of the visit is to conduct an annual/random inspection of the facility. There was one supervising facility manager, two administrators, and one program director and one direct care staff present at the time of the inspection. There were four clients and two infants present and appropriate staff/client ratios were verified during the inspection. At 09: AM, Jalisa Brown led the tour of the facility and was later joined by the program director. The facility consists of four bedrooms and two bathrooms. The facility includes a dining area, kitchen area, living room, laundry room, garage with a visitor area, and therapist office. The facility has two staff shed offices in the backyard that are utilized by Program Director and Head of Service. There are three locked storage containers with client files and one shed with holiday decorations and miscellaneous items. All bedrooms have individual beds and drawer space for each client. Bedroom #2 and #3 have a single bed and a crib. The facility ensures that there is one client per bed with appropriate clean linens, pillows, comforters, and mattresses in good repair during inspection. Facility grounds are clean and free of debris and observable hazards. There is adequate indoor and outdoor activity space. Gym equipment/ toddler play area and other activities were observed for client's recreation time. All facility smoke detectors and carbon monoxide detectors are in appropriate working order. The facility maintains an adequate supply of perishable and non-perishable foods and appears to be following the posted menu. All required forms are posted including the Grievance Procedures, Visitation Policies, Personal Rights form, and Foster Care Ombudsman poster. Medications are locked and centrally stored in the staff office. At 11: AM the hot water in the client bathroom was measured to be 105.1 degrees. Per facility staff, (Continued) (Continued) no firearms or weapons are allowed in the facility. Facility appears to be meeting the terms and conditions of their license. Program Director/Administrator is present at the facility a minimum of 20 hours a week, as verified by staff schedule and interviews. Appropriate staff/client ratios were verified during this inspection. The facility employs one therapist, one supervising facility manager, 11 direct care staff/facility mangers, one head of service, one quality assurance, and one program director. Facility has obtained Mental Health program approval effective 08/28/2023. Licensee has obtained National Accreditation through CARF effective through 11/30/2023. Licensing fee payments have been paid and there is currently a zero balance. All appropriate personnel who require caregiver background checks have received criminal record and child abuse index check clearances or exemptions. T At 11: AM, LPA's and LPM interviewed one direct care staff/facility manager, one case manager, and one supervising facility manager that were present, in regard to their job duties, training, and services provided at the facility. All staff were able to provide sufficient information in relation to the facility's program. Four clients were interviewed during inspection and indicated that their basic needs are being met at the facility and core services are being provided as well. No deficiencies were noted during today's visit. Due to time constraints, the annual/random inspection will be completed on a a subsequent visit. An exit interview was conducted. LIC 811 and a copy of this report and appeal rights were provided to Program Director, Michelle Hicks.

met_with: Miichelle Hicks


summary: Facility Evaluation

raw_content:
Narrative:
On June 13, 2023, at 9: AM, Licensing Program Analysts (LPAs) Jason Dalton and Val Wilson, arrived at New Beginnings Residential Treatment Facility Short Term Residential Therapeutic Program (STRTP) for a subsequent annual/random continuation visit, initiated on June 6, 2023, at which time physical plant, operations, disaster preparedness, and emergency intervention sections of the care tool were completed. LPA's were greeted and granted access by Administrator, Senida Zamora. The purpose of the visit is to complete the annual/random inspection of the facility. There were two administrators present at the time of the inspection. The facility was having flooring installed and the clients were on an outing with facility staff during today's inspection. There are six clients and two infants presently, and appropriate staff/client ratios were verified during the inspection. At 09: AM, Michelle Hicks, Administrator/Program Director, provided LPA's with a workspace in the head of service office in the back yard. LPA's provided the Administrator with a list of client and staff files. Client files are kept on the premises and staff files are kept at the main office. Staff files arrived at the facility in less than 10 minutes. At 9: AM, LPA's began the review of five client files and five staff files. During review of client files, LPA's observed that the needs and service plans for five out of five files did not include the anticipated duration of the treatment, and the timeframe and plan for transitioning the client to a less restrictive family environment. Therefore, the facility will receive a technical violation under ILS 87068.2(a) Needs and Services Plan. At 1: PM, LPA's reviewed five out of five staff files and all five staff files met licensing requirements. A review of the core therapeutic services noted appropriate services and supports to clients that are trauma informed, culturally relevant, age and developmentally appropriate. LPA's observed contraceptive boxes available for each client in the facility. There are no deficiencies to be cited at this time. An exit interview was conducted. LIC 811 and a copy of this report and appeal rights were provided to Program Director, Michelle Hicks.


summary: Facility Evaluation

raw_content:
Narrative:
On July 26, 2023 at 9:40 am Licensing Program Analyst (LPA), Emina Preciado, conducted a collateral visit at New Beginnings Residential Treatment Facilities Short Term Residential Therapeutic Program (STRTP). LPA met with Jalisa Brown, Supervisor Facility Manager. The purpose of the visit was to conduct an interview with a resident client. Exit interview conducted and a copy of this report was given to Jalisa Brown, Supervisor Facility Manager.


summary: Facility Evaluation

raw_content:
Narrative:
On the above date and time Licensing Program Analyst (LPA), Michael Almaraz, met with Administrator, Jalisa Brown, and conducted an unannounced inspection at the facility. The purpose of the inspection was to conduct a confidential interview (see confidential names list LIC 811 dated June 19, 2025). An exit interview was conducted. A copy of the LIC 809 and LIC 811 was provided to Jalisa Brown.


summary: Facility Evaluation

raw_content:
Narrative:
On August 21, 2025, at 09: AM, Licensing Program Analysts (LPA') Jessica Peete and Cynthia Robinson (LPM) arrived at New Beginnings Residential Treatment Facility Short Term Residential Therapeutic Program (STRTP). LPA's were greeted and granted access by Facility Manager Michelle Lofton; later joined by Administrator Jalisa Brown. The purpose of the visit is to conduct an annual/random inspection of the facility. At 9: AM, LPA Peete began the physical plant inspection; Facility Manager Jalisa Brown assisted LPA in touring the facility's interior and exterior grounds. During the facility inspection, LPA observed cameras in the common areas. The cameras are not pointed toward client bedrooms or bathrooms. According to Administrator Brown's statement, the video cameras do not capture audio and do not replace staff supervision. The facility consists of four client bedrooms and two bathrooms, one of which is a staff bathroom, that clients still have access to and are able to use. All toilets, sinks, and showers are maintained in safe, sanitary, and operating condition. Additionally, the water in each bathroom measured between 105°F and 120°F. The facility features a dining area, kitchen, living room, laundry room, garage with a visitor area, and a therapist's office. The facility's outside grounds have two sheds, in the backyard, which are utilized as offices by the Program Director and Head of Service. There are four locked storage containers containing client files, and one shed housing holiday decorations and miscellaneous items. All client bedrooms have individual beds with adequate drawers and closet space for each client. In addition, LPA observed that each client's bedroom was equipped with a small combination safe to store personal items or contraceptives. The clients' bedrooms are arranged so there are no more than two clients per room. LPA observed that all client beds had the appropriate clean linens, pillows, comforters, and mattresses in good repair. Extra linens and toiletry items are stored in the garage and hall closet closest accessible to clients as needed. Facility grounds are clean and free of debris and observable hazards. There is adequate indoor and outdoor activity space, and all exits and entrances are unobstructed. A toddler play area and patio furniture were observed in the backyard, along with other age-appropriate games and activities located in the garage, for the client's recreation time. All facility smoke detectors and carbon monoxide detectors are in appropriate working order. The fire extinguishers are properly charged and placed throughout the facility. The facility maintains an adequate supply of perishable and non-perishable foods. Licensee maintains an adequate supply of food and a variety of snacks for clients. LPA observed a minimum of seven days of non-perishable food and a two-day perishable supply, and the facility appears to be following the posted menu. Cleansers, chemicals, and cooking knives are inaccessible to clients. Cleaners and chemicals are stored separately from all food items in a locked cabinet located in the garage. The cooking knives and all other sharp items are stored in the staff office, located inside a locked cabinet. All required forms are posted, including the Grievance Procedures, Visitation Policies, Personal Rights form, and Foster Care Ombudsman poster. Medications are locked and centrally stored in the staff office. No observable safety or health hazards were observed during the physical plant inspection, and no deficiencies were cited. LPA Peete reviewed the facility's operations, disaster preparedness, emergency interventions, and core therapeutic services. The core therapeutic services demonstrated that the appropriate services and supports for clients are trauma-informed, culturally relevant, and age- and developmentally appropriate. All required documentation was observed, and no deficiencies were found in the above-mentioned areas. LPA Robinson completed a review of five client files (C1 through C5). During the file review, it was noted that five of the clients did not have the required tuberculosis test. The licensee was cited with a type B violation of the Title California Code of Regulations 80069(c)(1) Client Medical Assessments. LPA Robinson also completed one client interview (C2), C5 declined. Based on observations made during the inspection, a deficiency is being cited (see LIC D). Due to time constraints, LPA's will return to complete the inspection at a later date. An exit interview was conducted, and a copy of this report, along with appeal rights and the LIC Confidential Names List, was provided to the facility Administrator, Jalisa Brown.

met_with: Facility Manager Michelle Lyndon, Administrator Jalisa Brown


summary: Facility Evaluation

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Narrative:
On August 29, 2025, at 10: AM, Licensing Program Analyst (LPA) Jessica Peete arrived at New Beginnings Residential Treatment Facility Short Term Residential Therapeutic Program (STRTP). LPA was greeted and granted access by Administrator Jalisa Brown. The purpose of the visit was to continue with the annual/random inspection of the facility. LPA Peete previously visited the facility with LPA Cynthia Robinson on August 21,2025 to complete inspection of the STRTP's Operational Requirements, Disaster Preparedness, Emergency Interventions, and a review of five client files, and the Core Therapeutic Services. Upon arrival at the STRTP LPA was informed that staff files were maintained off site, at the corporate office. Per the Administrators statement, the Human Resource Director Jacqueline Jackson, would transport the files to the STRTP for review. While LPA awaited the access to the staff files, LPA completed the two required staff interviews (S1-S2). At 1: PM LPA began the review of five staff files (S1-S5). Based on observations made during this area of the inspection, no deficiencies are being cited. Due to time constraints, LPA will return to complete the inspection at a later date. An exit interview was conducted, and a copy of this report, along with appeal rights, was provided to the facility Administrator, Jalisa Brown.


summary: Facility Evaluation

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Narrative:
On September 4, 2025, at 9: AM, Licensing Program Analysts Jessica Peete and Cynthia Robinson visited the New Beginnings Short Term Residential Therapeutic Program (STRTP) corporate office to continue the annual inspection of five staff files (S1-S5). LPA's were greeted and granted access by Human Resource Director Jaque Jackson. On August 21, 2025, LPA's completed the STRTP physical plant inspection and reviewed operational requirements, disaster preparedness, emergency interventions, five client files, core therapeutic services, and completed client interviews. On August 29, 2025, LPA Peete returned to complete two staff interviews and begin reviewing the staff files. At 9: AM, LPA's Peete and Robinson, assisted by the Human Resource Director, began the review of five staff files (S1-S5). LPA's verified that staff had the applicable clearances including valid and current CPR certification. All required documentation was observed, and no deficiencies were cited in this area of the inspection. However, LPAs provided technical assistance on training requirements for direct care staff. LPA's advised that all direct care staff must complete initial and annual training as outlined in Interim Licensing Standards (ILS) Supervision, Evaluation and Training Requirements 87065.1(d)(2) and 87065.1(e)(1). Based on observations made during this area of the inspection, no deficiencies are being cited. An exit interview was conducted, and a copy of this report, along with appeal rights, was provided to the the Human Resource Director, Jacque Jackson.

met_with: Human Resource Director Jacque Jackson


summary: Facility Evaluation

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Narrative:
On July 20, 202 at 12:00PM, Licensing Program Analyst (LPA), Val Wilson met with New Beginnings Residential Treatment Facilities- New Beginnings, Short Term Residential Therapeutic Program (STRTP) Supervising Facility Manager, Jalisa Brown, to address the client's right to be free from unreasonable searches of personal belongings. CCL received Law Enforcement Contact dated 07/06/2022 that stated upon return from AWOL, C1 was instructed to do a self-search. Confidential interviews indicated this protocol is in the Program Statement. Review of the Program Statement Runaway Policy noted the youth are asked to turn out their pockets, remove their shoes and socks, shake their blouse, etc., and run their fingers through their hair. Based on confidential interview and record review, the facility did not ensure youth rights to be free from unreasonable searches of personal belongings. This poses a potential Health, Safety or Personal Rights risk to children in care. The facility is being cited for Interim Licensing Standards, Article 06, Personal Rights(c)(19) To exercise their personal rights without harassment, punishment, or retribution. See 809D. An exit interview was conducted, appeal rights discussed, and a copy of this report was provided to the group home Supervising Facility Manager.

met_with: Jalisa Brown, Supervising Facility Manager


summary: Facility Evaluation - 1 deficiency

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Narrative:
On October 27, 2022, at 2: PM, Licensing Program Analysts(LPA) Val Wilson met with Program Director (PD) Michelle Hicks to deliver a case management deficiencies report. LPA Wilson was at the facility on 12/28/2021, conducting a complaint investigation. Specifically, it was reported Client #3 (C3) room visited Client #2 (C2) in the bathroom and in C2's bedroom on the evening of 12/18/22. Although, staff followed supervision protocol when C3 refused to leave the bathroom C2 was in, corroborating confidential interviews revealed two staff [Staff 1 (S1), Staff 2 (S2)] did not follow room visiting protocol when C3 refused to leave Client #1 (C1) and C2s bedroom, which is bedroom #4. Additionally, surveillance video was reviewed confirming staff S1 or S2 did not remain outside bedroom #4 during C3's bedroom #4 visit resulting in direct care staff (S1, S2) receiving corrective action. A short-term residential therapeutic program is a residential facility operated by a public agency or private organization and licensed by the department pursuant to Section 1562.01 that provides an integrated program of specialized and intensive care and supervision, services and supports, treatment, and short-term 24-hour care and supervision to children and/or nonminor dependents. The licensee shall employ direct care staff to meet the needs of children as specified in 87065.2 and provide adequate care and supervision to children. Facility staff (S1, S2) failed to provide adequate supervision by remaining outside the door in the hallway upon refusal of C3 to leave Bedroom 4. (Continued) The facility is being cited for violation of Interim Licensing Standards (ILS) standard 87065.2 (b)(1) Personnel Duties (b) Direct care staff shall perform the following duties: (1) supervision, protection, and care of children at all times, individually and in groups. A copy of this report, LIC 811, LIC 809-D, and appeal rights were reviewed and then provided to Michelle Hicks.

Deficiencies:
87065.2: (1) supervision, protection, and care of children at all times, individually and in groups.


summary: Facility Evaluation

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Narrative:
On June 9, 2022 at 4:31 pm, Licensing Program Analyst (LPA) Val Wilson, met with Administrator, Michelle Hicks, regarding a complaint investigation. On June 9, 2022, LPA conducted a health and safety inspection of the facility inside an outside. LPA observed, in the garage freezer, frozen meat labeled with a sell by date of June 6, 2021, and an expiration date of June 6, 2022. The administrator requested a direct care staff to dispose of the expired meat. During inspection of the kitchen, LPA Wilson observed the same package of expired meat in the kitchen refrigerator. LPA asked again about the expired meat and the administrator shared the direct care staff moved the meat to the kitchen refrigerator to thaw instead of discarding the expired meat. Based on evidence gathered, the facility failed to store food in a safe and healthful manner which poses a potential health, safety, or personal rights risk to persons in care. The facility will be cited for a violation of California the Code of Regulations, Title 22, Division Six, regulation 80076(a)(1): Food Services. An exit interview was conducted, appeal rights explained, and a copy of this report was provided to Michelle Hicks.


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Narrative:
Confidential interviews speculated that S1 was acting inappropriately with clients, but there was nothing out of the ordinary between the youth and staff. Confidential interviews reported that S1 and C1 had a relationship when C1 was no longer under the STRTP's care. Confidential interviews denied S1 acting inappropriately with clients. LPA was unable to gather sufficient evidence to establish if S1 had an inappropriate relationship with the minor (C1) while in the care of the STRTP. Based on inconsistent confidential interviews, the allegation that staff (S1) engaged in sexual relationships with minors (C1, C2, and C3) is unsubstantiated. The allegation may have happened or is valid, but there is not a preponderance of evidence to prove that the alleged violation occurred. A copy of this report was provided to Jalisa Brown, Administrator.

Investigation Findings:
13On January 23, 2026, at 10:45AM, Licensing Program Analyst (LPA) Cynthia Robinson conducted an unannounced visit to New Beginnings Residential Treatment Facilities, Short Term Residential Therapeutic Program (STRTP) to deliver the investigative findings for the allegation listed above. On 08/01/2025, LPA Jessica Peete conducted a health and safety inspection at the STRTP, and no immediate health and safety hazards were observed, and pertinent documents were gathered. LPA Robinson conducted interviews. LPA Robinson conducted interviews with Client 2 (C2) and Staff (S2, S3, and S4). LPA attempted to interview Client 1 (C1) but was unable to do so because the client's whereabouts were unknown. LPA attempted to interview Client 3 (C3) but was unsuccessful due to the client's refusal. LPA was unable to interview Staff (S1) despite multiple attempts. On 07/30/2025, Community Care Licensing (CCL) received an allegation that staff (S1) engaged in sexual relationships with minors (C1, C2, and C3) in care. It was alleged that S1 had begun a relationship with C1, C2, and C3 while clients were still residing in the STRTP and were underage. (Continued on LIC 9099C..) UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Cheraki Davis LICENSING EVALUATOR NAME: Cynthia Robinson LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: NEW BEGINNINGS RESIDENTIAL TREATMENT FACILITIESFACILITY NUMBER: VISIT DATE: 01/23/2026

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


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Narrative:
On 08/07/2025, Community Care Licensing (CCL) received an allegation that staff are not adequately supervising foster child (C1) resulting in inappropriate communications with an unknown individual. It was alleged that C1 sent explicit photos from the facility. Confidential interviews reported that C1 took pictures of themselves while at the group home. Confidential interviews revealed that the staff were unaware of any photos being sent. Confidential interviews revealed that staff conduct room checks every 15 to 30 minutes during the day when no other incidents are occurring, and once an hour once the client is asleep. Based on inconsistent confidential interviews, the allegation that the staff are not adequately supervising foster child (C1), resulting in inappropriate communications with an unknown individual, is unsubstantiated. The allegation may have happened or is valid, but there is not a preponderance of evidence to prove that the alleged violation occurred.

Investigation Findings:
13On January 29, 2026, at 11: AM, Licensing Program Analyst (LPA) Cynthia Robinson conducted an unannounced visit to New Beginnings Residential Treatment Facilities, Short Term Residential Therapeutic Program (STRTP) to deliver the investigative findings for the allegation listed above. On 08/08/2025, LPA Robinson conducted a health and safety inspection at the STRTP, and no immediate health and safety hazards were observed. LPA Robinson initiated the complaint at the STRTP, conducted interviews, and obtained documents pertinent to the investigation. LPA Robinson conducted interviews with Clients (C1, C2, C3, and C6) and Staff (S1, S2, and S3). LPA attempted to interview Client 4 (C4) but was unsuccessful due to the client's refusal. LPA attempted to interview Client 5 (C5) but was unable to do so because the client's whereabouts were unknown. (Continued on LIC 9099C...) UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Cheraki Davis LICENSING EVALUATOR NAME: Cynthia Robinson LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: NEW BEGINNINGS RESIDENTIAL TREATMENT FACILITIESFACILITY NUMBER: VISIT DATE: 01/29/2026

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


facility_name: NEW BEGINNINGS RESIDENTIAL TREATMENT FAC.- RAJA

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Narrative:
On April 30, 2021, this agency received allegation that facility is in disrepair. LPA observed during facility inspection, back slider screen door falling off the rails, landing on LPA's head. ADM informed LPA that, "it slips off the rails once in a while, had a maintenance request for a couple of weeks." Confidential interviews disclosed the back-screen door and repairs necessary in the master bedroom have been unrepaired for over a month. During inspection on 05/05/21, LPA observed the dressers in the master bedroom were broken, drawers off the rails, the curtain rods were bent and unable to hold curtains for closets appropriately. Interview with ADM said there was two dressers in the garage to replace one dresser had broken drawers, was unaware of the two dressers in the master bedroom broken. ADM showed LPA that one of the faucets in the master bedroom was not currently working, ADM informed LPA that the pipes were needing to be fixed and maintenance was in the process of correcting it. LPA observed the couch in the living room to have a large stain in the long cushion. LPA took photos of the repairs needed. Based on confidential interviews and LPA's observation the preponderance of evidence standard has been met and the department has determined the allegations that S1 has threatened or harassed clients in care on at least one occasion and the facility is in disrepair. The facility is being cited for STRTP Interim Licensing Standards, article 6, section; 87072(d)(10) Personal Rights, the STRTP did not ensure that each child in care is accorded the personal rights specified in Welfare & Institutions Code Section 16001.9, as applicable, to be accorded dignity in his or her personal relationships with staff and other persons, this poses an immediate Personal Rights risk to children in care. The facility is also being cited for Title 22, Division 6, Chapter 1, article 7, section; 80087(a) Buildings and Grounds, the STRTP did not ensure that the facility was clean, safe, sanitary and in good repair at all times for the safety and well-being of clients in care, this poses a potential health, safety, or personal rights risk to the youth in care. An exit interview was completed and a copy of this report, LIC 811 and appeal rights were provided to facility representative. Confidential interviews revealed that staff question clients in front of other clients about the use of drugs. Other confidential interviews disclosed the staff will talk with clients in the office or somewhere away from other clients. Interview with ADM disclosed that staff are trained to walk out of ear shot of other clients when talking about anything in regard to a client for privacy. Based on confidential interviews the allegations that staff did not provide medical care and staff did not allow residents privacy in the STRTP may have occurred, however is not supported or proven by evidence. Therefore, the allegations are unsubstantiated at this time. No deficiencies were cited. An exit interview was completed and a copy of this report, LIC811 and appeal rights were explained and handed to Senida Zamora.

Investigation Findings:
13On August 12 2021 at 02: PM , Licensing Program Analyst (LPA) Anastasia Flores met with (STRTP)New Beginnings Residential RAJA Facility Administrator, Senida Zamora to deliver the findings of the above allegations. On May 5, 2021 at 1: PM, LPA conducted a safety inspection of the facility and no immediate health and safety hazards were noted, however LPA observed items, back screen slider, furniture and fixtures that needed to be fixed and/or replaced while conducting tour. Interviews were conducted with five out of five clients, STRTP Administrator (ADM), staff #1 (S1) and staff #2 (S2). On April 30, 2021, this agency received allegation that S1 has bullied, threatened and or harrassed clients in care on at least one occasion. Confidential interview disclosed that S1 taunts client #1 (C1). Other confidential interviews revealed that S1 has been heard calling client's inappropriate names. Confidential interviews disclosed that on one occasion S1 refused to make C1 dinner. Interview with ADM disclosed that she overheard on more than one occasion, S1 talking in a demeaning manner to clients and she talked with S1 to be more trauma informed when communicating with clients. SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Christina Barnes LICENSING EVALUATOR NAME: Anastasia Flores LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., Suite Riverside, CA Facility Name: New Beginnings Residential Treatment Fac.- RAJAFACILITY NUMBER: VISIT DATE: 08/12/2021

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion: UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
confidential interviews C1 is attending therapy and that the facility is aware of why C1 does not want to go to school. A review of documents obtained during the investigation revealed C1 was given a 14-day Notice of Discharge on September 27, 2021. File review showed that this notice was given within the current Plan of Operation guidelines. Confidential interviews conducted with staff revealed that C1 has not attempted to follow program guidelines. C1 still had not conducted their initial meeting with the therapist at the time of this investigation. A review of records received for the investigation indicated that C1 was placed in the facility on July 28, 2021. Confidential interviews revealed that C1 refuses to go to school. LPA observed that C1 was not at school on the day this initial visit to the facility was conducted. Confidential interviews revealed that C1 has not given a reason to staff as to why C1 refuses to go to school. During this complaint investigation LPA interviewed three of five clients in placement. C1 refused to speak with LPA so no supporting information for the complaint could be obtained. A Law Enforcement Contact Report was received that stated that C1 was AWOL on October 23, 2021. Based on confidential interviews and record review, the allegation that Staff are retaliating against minor may have occurred, however is not supported or proven by evidence. Therefore, the allegation is unsubstantiated at this time. A copy of this report and Appeals Rights were provided and explained to Facility Administrator Zamora.

Investigation Findings:
13On October 29, 2021 at 2:15 p.m., Licensing Program Analyst (LPA) Sarah Smith met with New Beginnings Residential Treatment Facility-Raja Short-Term Residential Therapeutic Program (STRTP) Facility Administrator Senida Zamora to deliver the finding of the complaint investigation for the above allegation involving the Client 1 (C1). LPA Smith conducted a safety inspection of the STRTP on October 08, 2021 at 10:20 am and no immediate deficiencies were observed. During the course of investigating the allegation, LPA Smith conducted confidential interviews with Client 2, Client 4, Client 5, Staff 1, Staff 2, Staff 3, Staff 4, and County Social Worker. Client 1 and Client 3 refused to be interviewed. LPA reviewed reports and the records for the STRTP, staff, and clients. On September 28, 2021, a complaint was received that staff are retaliating against minor. During confidential interviews it was revealed that Client 1 (C1) felt facility was reporting inaccurate information to the County Social Worker (CSW) for the CSW to agree to remove C1 from placement. According to UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Natasha Dunlap LICENSING EVALUATOR NAME: Sarah Smith LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., Suite Riverside, CA Facility Name: New Beginnings Residential Treatment Fac.- RAJAFACILITY NUMBER: VISIT DATE: 10/29/2021

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Senida Zamora, Facility Administrator