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evidence of the school's responsibility to transport C1 from the facility to the school. Confidential interviews provided conflicting statements as to how staff verified that the vehicle picking up C1 was a school vehicle. Confidential interviews revealed staff observed the vehicle to have similar markings of the school vehicle and therefore was not concerned. However, confidential interviews also reported that on the date of the alleged incident the driver of the vehicle did not pull into the facility driveway nor did the driver roll down the window to wave at staff, as was done typically. Additional confidential interviews reported when C1 entered the vehicle C1 sat in the front seat, and this was not typical behavior for school transport. Confidential interviews could not confirm or dispute staff observed C1 getting into the vehicle or noticing where C1 sat. Based on record review and confidential interviews the allegation alleging due to lack of supervision minor (C1) engaged in sexual relationship with an adult may have occurred, however is not supported or proven by evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, and a copy of the report was provided along with appeal rights to Plan It Life Therapist, Latoya Jackson.

Investigation Findings:
13On February 22, 2024 at 12:36 pm Licensing Program Analyst (LPA), Nicole Strickland met with Plan It Life Therapist, Latoya Jackson, to deliver the finding for the above stated allegation. A Health and safety inspection of the facility was conducted on September 26, 2023, and no immediate hazards were observed. The investigation included interviews with three of five foster youth (Child #1 [C1], Child #3 [C3], and Child #4 [C4]), five staff members (Staff #1 [S1], Staff #2 [S2], Staff #3 [S3], Staff #4 [S4], and Staff #5 [S5]), and one San Bernardino County Social Worker. In addition, county records, police records and facility records were reviewed. On September 21, 2023, Community Care Licensing (CCL) received an allegation alleging due to lack of supervision minor C1 engaged in sexual relationship with an adult. Specifically, it was reported on or about September 19, 2023, C1 was picked up by a representative of C1's school for school transport, however the facility was later notified that C1 did not arrive at school. Confidential interviews and record review provided ***CONTINUED NO NEXT PAGE*** UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Nicole Strickland LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., SUITE FACILITY NAME: PLAN IT LIFEFACILITY NUMBER: VISIT DATE: 02/22/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Latoya Jackson, Therapist


state: CA

facility_name: PLAN IT LIFE

summary: Complaint Investigation - Unsubstantiated - 1 allegation

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Narrative:
Additionally, it was reported that when C1 requested a napkin, S3 said "do you want me to pull out my underwear for you to use?" During the investigation, confidential interviews reported that S3 never physically pushed C1 or any other client at any time, into a car or anywhere else. Other confidential interviews stated that S3 did not speak to C1 or any other client in the facility in an inappropriate manner. Confidential interviews reported that the only staff that used inappropriate language was no longer working at the facility. Regarding the allegation that staff (S3) does not provide water or silverware to minor (C1) in care. Confidential reports indicated that S3 told C1 that C1 must buy their own water and plastic forks. Other confidential interviews reported that the facility provides silverware that is washed in a dishwasher by either clients or staff and that if clients do not wish to use this washed silverware, then they can request plastic utensils. Other confidential interviews reported that facility staff does not charge clients for plastic utensils. Other confidential interviews reported that the facility provides bottled water for clients to drink and that clients are not charged for water as well. Confidential interviews reported that during a health and safety inspection of the facility, there was a plentiful supply of silverware, plastic utensils and bottled water. Based on confidential interviews, the allegations that staff (S3) handled minor (C1) in an inappropriate manner, staff (S3) speak to minor (C1) in an inappropriate manner, and staff (S3) does not provide water or silverware to minor (C1) in care, may have occurred, however, there was not a preponderance of evidence to support the alleged violations. Therefore, these allegations are unsubstantiated at this time. An exit interview was conducted. A copy of this report and appeal rights were explained and given to Youth Care Counselor Jada Bunnell.

Investigation Findings:
13On 04/15/2024, at 12: PM, Licensing Program Analyst (LPA) Joon Choi conducted an unannounced visit at Plan It Life Short Term Residential Treatment Program (STRTP) and met with Youth Care Counselor Jada Bunnell, to deliver the investigative findings for the allegations listed above. On 02/21/2024, LPA Joon Choi arrived at the facility and conducted a health and safety inspection, and no immediate health and safety hazards were observed. In addition, LPA obtained pertinent documents and interviewed Clients 1-5 (C1-C5) and Staff 1-7 (S1-S7). On 02/16/2024, Community Care Licensing received allegations that staff (S3) handled minor (C1) in an inappropriate manner, staff (S3) speak to minor (C1) in an inappropriate manner and staff does not provide water or silverware to minor in care. In regard to the allegations that staff (S3) handled minor (C1) in an inappropriate manner, and staff (S3) speak to minor (C1) in an inappropriate manner. It was specifically reported that S3 pushed C1 "forcefully back into the car." It was further reported that S3 told C1 that C1 "has no life and is deaf, and dumb." CONTINUED ON THE NEXT PAGE UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Abdoulaye Traore LICENSING EVALUATOR NAME: Joon R Choi LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: PLAN IT LIFEFACILITY NUMBER: VISIT DATE: 04/15/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

report_type: Complaint Investigation

met_with: Jada Bunnell, Youth Care Counselor

complaint_status: unsubstantiated


raw_content:
Narrative:
On June 23, 2023, Community Care Licensing (CCL) received a complaint alleging that facility staff made an inappropriate comment in the presence of youths in care. Specifically, it was reported that three clients (C3, C6, and an unspecified Client were having a conversation about "strap gun" and a staff member S3, joined them in the conversation and made the comment that S3 has their sexual release with somebody who has a strap-on. Regarding the allegation that facility staff made an inappropriate comment in the presence of youths in care. Confidential interviews stated that a staff member talked with Clients inappropriately regarding their sexual release and the use of a strap on. Confidential interviews with staff confirmed that S3 was discharged from employment after the STRTP's investigation of the allegation was concluded. Further confidential interviews stated that the inappropriate comment was not made. Other information stated the allegation occurred. Based on confidential interviews the preponderance of evidence standard has not been met and the allegation that facility staff S3 made an inappropriate comment in the presence of C3, C6 and an unspecified Client in care, may have happened or is valid, but there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the allegation is unsubstantiated at this time. Exit interview was conducted. A copy of this report, along with Appeals Rights were explained and provided to the Facility.

Investigation Findings:
13On April 23, 2024, at 5: PM, Licensing Program Analyst (LPA), Jason Dalton, met with Plan It Life Mental Health Specialist, Dana Knott, to deliver the investigative finding for the above stated allegation. On June 29, 2023 at 8: AM, Licensing Program Analyst (LPA), Jason Dalton and Licensing Program Manager (LPM) Jennifer Smith conducted a safety check of the facility and no deficiencies were observed. The investigation was conducted by LPA Dalton and included a review of records and interviews with the following: Clients (C1-6), County Social Workers (CSWs 1-4), Social Worker (CAG SW), 3 staff members Human Resources Administrator (Admin), Facility Manager (S1) and Youth Care Counselor (S2).C1 and C6 were not interviewed due to the following: C1 declined to be interviewed and C6 could not be successfully contacted for interview. See confidential names list LIC 811. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Jennifer Smith LICENSING EVALUATOR NAME: Jason Dalton LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION PACIFIC INLAND CR, MAIN ST., SUITE FACILITY NAME: PLAN IT LIFEFACILITY NUMBER: VISIT DATE: 04/23/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Dana Knott, Mental Health Specialist


raw_content:
Narrative:
or water flosser. Other confidential statements indicated that an electric toothbrush and water flosser was never purchased. Additionally, no receipts were provided for the electric toothbrush and water flosser. Based on confidential interviews and record review the allegation that staff does not ensure that C1 has approved supplies is substantiated. The preponderance of evidence standard has been met. The facility is cited for violation of the Interim Licensing Standards STRTP. Section 87072(c)(8)(B) Personal Rights. An exit interview was conducted, appeal rights explained, and a copy of this report was reviewed with and provided to Chiante Leonard. A copy of this report will be placed in the facility file. interviews did not corroborate the allegations with a preponderance of evidence. Based on confidential interviews and records reviewed the allegations that staff are not accommodating minor's special diet, staff made inappropriate comments to minor, and staff did not accord the minor privacy while using the restroom, which may have occurred, however, it is not supported or proven by the evidence. Therefore, the allegations are unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was reviewed with and provided to Chiante Leonard. A copy of this report will be placed in the facility file.

Investigation Findings:
13On May 30, 2024, at 1:45 pm, Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced to the facility and met with Chiante Leonard, Facility Manager, to discuss the investigative finding for the allegation noted above. LPA Jason Dalton conducted an inspection of the facility on January 3, 2024, at 3:00 pm. No deficiencies were observed. LPAs Dalton and Linley interviewed three clients (C3-5), seven staff (S1-5, S7-8), and LPAs were unable to interview two clients (C1-2), despite multiple attempts to contact them. The following documents were reviewed during the investigation: Client Roster, Personnel Roster, C1's placement paperwork, clothing allowance forms, medical appointment forms, Physician's Report, and Dental Letter. On December 28, 2023, Community Care Licensing (CCL) received an allegation that staff does not ensure that minor has approved supplies. It was reported that C1 was approved to have an electric toothbrush and water flosser. Confidential interviews indicated no one ever saw that C1 was given an electric toothbrush SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Charmaine Linley LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: PLAN IT LIFEFACILITY NUMBER: VISIT DATE: 05/30/2024

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion: UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Chiante Leonard


raw_content:
Narrative:
with a preponderance of evidence. Based on confidential interviews and records reviewed the allegations that facility staff did not ensure that youth was adequately fed, and facility staff engaged in a verbal altercation with youth, which may have occurred, however, they are not supported or proven by the evidence. Therefore, the allegations are unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was reviewed with and provided to Chiante Leonard. A copy of this report will be placed in the facility file.

Investigation Findings:
13On May 30, 2024, at 1:30 pm, Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced at the facility and met with Chiante Leonard, Facility Manager, to discuss the investigative finding for the allegations noted above. LPA Jason Dalton conducted an inspection of the facility on December 7, 2023, at 8:15 am and no deficiencies were observed. LPAs Dalton and Linley interviewed four clients (C1, C3-5), one client declined to interview (C2), and LPAs interviewed five staff (S1-5) and LPAs were unable to interview one County Social Worker (CSW), despite multiple attempts to contact them. The following documents were reviewed during the investigation: Client Roster, Special Incident Reports, Facility Menu, Staff Schedule, Personnel Roster, and behavior notes. On December 4, 2023, Community Care Licensing (CCL) received allegations that facility staff did not ensure that C1 was adequately fed, and facility staff engaged in a verbal altercation with C1. Confidential interviews revealed conflicting statements. Thus, confidential interviews did not corroborate the allegations UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Charmaine Linley LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: PLAN IT LIFEFACILITY NUMBER: VISIT DATE: 05/30/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
attempts were made and without specific dates or details given, confidential interviews did not corroborate the allegation with a preponderance of evidence. Based on confidential interviews and records reviewed the allegation that staff allowed minors in care to engage in physical altercations, which may have occurred, however, it is not supported or proven by the evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was reviewed with and provided to Chiante Leonard. A copy of this report will be placed in the facility file.

Investigation Findings:
13On May 30, 2024, at 1:15 pm, Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced at the facility and met with Chiante Leonard, Facility Manager, to discuss the investigative finding for the allegation noted above. LPA Jason Dalton conducted an inspection of the facility on November 8, 2023, at 2:50 pm and no deficiencies were observed. LPAs Rachel Vanegas and C. Linley interviewed one client (C1), six staff, (S1-6), one client declined to be interviewed (C3), and LPAs were unable to interview one client (C2), despite multiple attempts to contact them. The following documents were reviewed during the investigation: C1's Placement Agreement, C1's Needs and Services Plan, C1's Health and Education Passport, C1's Child-Family-Team Meeting Notes, and Special Incident Reports. On November 8, 2023, Community Care Licensing (CCL) received an allegation that staff allowed minors in care to engage in physical altercations. Due to being unable to interview all individuals although multiple UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Charmaine Linley LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: PLAN IT LIFEFACILITY NUMBER: VISIT DATE: 05/30/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
revealed conflicting statements. Thus, confidential interviews did not corroborate the allegations with a preponderance of evidence. Based on confidential interviews and records reviewed the allegations that staff had a physical altercation with a minor in care and staff threatened minor with physical harm, which may have occurred, however, they are not supported or proven by the evidence. Therefore, the allegations are unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was reviewed with and provided to Chiante Leonard. A copy of this report will be placed in the facility file.

Investigation Findings:
13On May 30, 2024, at 1:00 pm, Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced at the facility and met with Chiante Leonard, Facility Manager, to discuss the investigative finding for the allegations noted above. LPA Jason Dalton conducted an inspection of the facility on November 2, 2023, at 3:20 pm and no deficiencies were observed. LPAs Dalton and Linley interviewed four clients (C1, C2, C4-5), four staff (S1-3, 5), one County Social Worker (CSW1), one client declined to be interviewed (C3), and LPAs were unable to interview one staff (S4) and LPAs were unable to interview one County Social Worker (CSW2) despite multiple attempts to contact them. The following documents were reviewed during the investigation: Special Incident Reports, Client Roster, Staff Personnel Report, Placement Agreements, Needs and Services Plans, Child-Family-Team Meeting Notes, and medical reports. On November 1, 2023, Community Care Licensing (CCL) received allegations that staff had a physical altercation with a minor in care and staff threatened minor with physical harm. Confidential interviews UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Charmaine Linley LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: PLAN IT LIFEFACILITY NUMBER: VISIT DATE: 05/30/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
evidence. Based on confidential interviews and records reviewed the allegations that staff did not seek medical attention in a timely manner to C1 in care and staff inappropriately handled C1 in care, which may have occurred, however, they are not supported or proven by the evidence. Therefore, the allegations are unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was reviewed with and provided to Chiante Leonard. A copy of this report will be placed in the facility file.

Investigation Findings:
13On May 30, 2024, at 12:00 pm, Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced at the facility and met with Chiante Leonard, Facility Manager, to discuss the investigative finding for the allegations noted above. LPA Jason Dalton conducted an inspection of the facility on August 10, 2023, at 2:20 pm and no deficiencies were observed. LPAs Dalton and Linley interviewed three clients (C1, C4, C5) and four staff (S1-2, S4-5), and LPAs were unable to interview two clients (C2-3), and LPAs were unable to interview one staff (S3), despite multiple attempts to contact them. The following documents were reviewed during the investigation: Client Roster, Medical Reports, Special Incident Report, and staff schedule. On August 8, 2023, Community Care Licensing (CCL) received allegations that staff did not seek medical attention in a timely manner to minor in care and staff inappropriately handled minor in care. Confidential interviews revealed conflicting statements. Due to being unable to interview all individuals, despite multiple attempts to contact them, confidential interviews did not corroborate the allegations with a preponderance of UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Charmaine Linley LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: PLAN IT LIFEFACILITY NUMBER: VISIT DATE: 05/30/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
conflicting statements. No specific dates were given for the alleged incidents and LPAs were unable to determine a date. Thus, confidential interviews did not corroborate the allegations with a preponderance of evidence. Based on confidential interviews and records reviewed the allegations that due to lack of supervision clients have access to alcohol, staff do not adequately supervise minors resulting in minors AWOLing, and staff do not prevent minors from having access to facility vehicles, which may have occurred, however, they are not supported or proven by the evidence. Therefore, the allegations are unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was reviewed with and provided to Chiante Leonard. A copy of this report will be placed in the facility file.

Investigation Findings:
13On May 30, 2024, at 12:15 pm, Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced at the facility and met with Chiante Leonard, Facility Manager, to discuss the investigative finding for the allegations noted above. LPA Jason Dalton conducted an inspection of the facility on October 17, 2023, at 9:15 am and no deficiencies were observed. LPAs Dalton and Linley interviewed four clients (C1, C3, C5, C6), and interviewed five staff (S1-2, S5-7), and LPAs were unable to interview two clients (C2, C7) LPAs were unable to interview one staff (S3) despite multiple attempts to contact them. The following documents were reviewed during the investigation: Client Roster, Personnel Roster, Placement Agreements, Health and Education Passports, and Behavior Notes. On October 10, 2023, Community Care Licensing (CCL) received allegations that due to lack of supervision clients have access to alcohol, staff do not adequately supervise minors resulting in minors AWOLing, and staff do not prevent minors from having access to facility vehicles. Confidential interviews revealed UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Charmaine Linley LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: PLAN IT LIFEFACILITY NUMBER: VISIT DATE: 05/30/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Based on confidential interviews and records reviewed the allegation that staff pushed C1 while in care which may have occurred, however, it is not supported or proven by the evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was reviewed with and provided to Chiante Leonard. A copy of this report will be placed in the facility file.

Investigation Findings:
13On May 30, 2024, at 12:30 pm, Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced at the facility and met with Chiante Leonard, Facility Manager, to discuss the investigative finding for the allegation noted above. LPA Jason Dalton conducted an inspection of the facility on October 25, 2023, at 9:00 am and no deficiencies were observed. LPA Charmaine Linley interviewed two clients (C2, C4) five staff (S1-5), one client declined to be interviewed (C3), and LPA was unable to interview one client (C1), despite multiple attempts to contact them. The following documents were reviewed during the investigation: Client Roster, Personnel Report, and Special Incident Reports. On October 19, 2023, Community Care Licensing (CCL) received an allegation that staff pushed a minor while in care. Confidential interviews revealed conflicting statements. Due to not being able to interview all individuals, although multiple attempts were made, confidential interviews did not corroborate the allegation with a preponderance of evidence. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Charmaine Linley LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: PLAN IT LIFEFACILITY NUMBER: VISIT DATE: 05/30/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
reported that C1's school called for S7 to drop off C1's medication and the school received confirmation that S7 was in route. Confidential interviews reported the facility sent S6 to drop off the medication, and this caused confusion at the school nurse's office. Confidential interviews reported that S6 was not authorized to drop off C1's medication at school. Other confidential interviews reported that S6 and any other staff that was on C1's emergency contact card was allowed to drop off C1's medication at school. Confidential interviews reported that the school eventually accepted S6's delivery of C1's medication. Regarding the allegation that staff (S6) mishandled a minor's (C1) medication, it was reported that S6 arrived to C1's school without their identification and the school did not want to accept C1's medication. Confidential interviews reported that there was a possibility that S6 didn't have their identification and that they went to retrieve their ID and returned to the school shortly after. Other confidential interviews reported that S6 had their ID but that the school was expecting another staff to deliver the medication. Confidential interviews reported that the school eventually accepted S6's delivery of the medication. Based on confidential interviews, the allegations that staff do not communicate effectively, and staff mishandled C1's medication, may have occurred, however, there was not a preponderance of evidence to support the alleged violation. Therefore, the allegations are unsubstantiated at this time. An exit interview was conducted. A copy of this report and appeal rights were explained and given to Youth Care Counselor Jada Bunnell.

Investigation Findings:
13On 08/07/2024, at 11: AM, Licensing Program Analyst (LPA) Joon Choi conducted an unannounced visit at Plan It Life Short Term Residential Treatment Program (STRTP) and met with Youth Care Counselor Jada Bunnell to deliver the investigative finding for the stated allegations involving the STRTP staff and clients as listed on the confidential names list (LIC811) dated 4/29/2024. On 04/29/2024, Community Care Licensing received a complaint alleging that staff do not communicate effectively and staff mishandled a minor's medication. On 04/29/2024, LPA Joon Choi arrived at the facility and conducted a health and safety inspection, and no immediate health and safety hazards were observed. LPA also conducted follow-up visits to the facility, obtained pertinent documents and interviewed clients 1, 2, 3, 4 and 5 (C1, C2, C3, C4, C5), staff 1, 2, 3, 4, 5, 6 and 7 (S1-S7). In regard to the allegation that staff (S7) do not communicate effectively, it was reported that C1's school needed C1's medication and they were having hard time getting a hold of (S7). Confidential interviews CONTINUED ON THE NEXT PAGE UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Abdoulaye Traore LICENSING EVALUATOR NAME: Joon R Choi LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: PLAN IT LIFEFACILITY NUMBER: VISIT DATE: 08/07/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


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Narrative:
a predator. Instead of returning the phone, it was reported that C1 "punched and kicked" at S1 multiple times. It was further reported that in response, S1 attempted to place C1 into a "control hold" without another staff and/or authorization. Confidential interviews stated that C1 did initiate physical aggression towards S1 and in response, S1 grabbed C1's wrist. Other confidential interviews reported that when S1 was physically assaulted by C1, S1 moved away from C1 and created space. Other confidential interviews reported that S1 did not attempt to place C1 in a control hold. LPA received inconsistent information. Based on confidential interviews, the allegation that facility staff (S1) handled youth (C1) in a rough manner, may have occurred, however, there was not a preponderance of evidence to support the alleged violation. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted. A copy of this report and appeal rights were explained and given to Youth Care Counselor Jada Bunnell.

Investigation Findings:
13On 08/07/2024, at 12: PM, Licensing Program Analyst (LPA) Joon Choi conducted an unannounced visit at Plan It Life Short Term Residential Treatment Program (STRTP) and met with Youth Care Counselor Jada Bunnell to deliver the investigative findings for the stated allegations involving the STRTP staff and clients as listed on the confidential names list (LIC811) dated 5/6/2024. On 05/01/2024, Community Care Licensing received a complaint alleging that facility staff handled youth in a rough manner. On 05/06/2024, LPA Joon Choi arrived at the facility and conducted a health and safety inspection, and no immediate health and safety hazards were observed. LPA also conducted a follow-up visit on 07/25/2024. In addition, LPA obtained pertinent documents and interviewed clients 1, 2, 3, and 4 (C1-C4), staff 1, 2, 3, and 4 (S1-S4) and volunteer (Vol). In regard to the allegation that facility staff (S1) handled youth (C1) in a rough manner; it was reported that S1 asked C1 to return a cell phone because S1 feared C1 was calling an unauthorized adult male, possibly CONTINUED ON THE NEXT PAGE UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Abdoulaye Traore LICENSING EVALUATOR NAME: Joon R Choi LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: PLAN IT LIFEFACILITY NUMBER: VISIT DATE: 08/07/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
It was reported that S1 confronted C1 and pushed C1. In response, it was reported that C1 punched S1 in the face. Confidential interviews disclosed that S1 did not "push" C1 during the initial redirection. Confidential interviews reported that S1 asked C1 to get dressed, as C1 was walking around the facility in their underwear. Confidential interviews reported that C1 "physically pushed" S1 in response. Confidential interviews reported that S1 verbally de-escalated the situation and no further incident occurred. Confidential interviews reported that the information that C1 punched S1 in the face was not true. Confidential interviews reported that C1's whereabouts were unknown during the time of this investigation. In regard to the allegation that staff (S1) displayed harassing and rude behavior toward minor (C1), it was reported that S1 "is always pestering C1 and is rude to C1." Confidential interviews reported that S1 does not know how to speak with clients in a trauma informed manner and is always "by the book." Other confidential interviews reported that S1 uses professional language and does not use rude or harassing language towards any clients. Other confidential interviews reported that although S1 is strict as it applies to facility rules, S1 has been learning to get along better with the clients of the facility. Based on confidential interviews, the allegations that staff engaged in a physical altercation with minor and staff displayed harassing and rude behavior toward C1, may have occurred, however, there was not a preponderance of evidence to support the alleged violations. Therefore, the allegations are unsubstantiated at this time. An exit interview was conducted. A copy of this report and appeal rights were explained and given to Youth Care Counselor Jada Bunnell.

Investigation Findings:
13On 08/07/2024, at 12: PM, Licensing Program Analyst (LPA) Joon Choi conducted an unannounced visit at Plan It Life Short Term Residential Treatment Program (STRTP) and met with Youth Care Counselor Jada Bunnell to deliver the investigative finding for the stated allegations involving the STRTP staff and clients as listed on the confidential names list (LIC811) dated 5/30/2024. On 05/28/2024, Community Care Licensing received a complaint alleging staff engaged in a physical altercation with minor and staff displayed harassing and rude behavior toward minor. On 05/30/2024, LPA Joon Choi arrived at the facility and conducted a health and safety inspection, and no immediate health and safety hazards were observed. LPA also conducted follow-up visits to the facility, obtained pertinent documents and interviewed clients 2, 3, 4 and 5 (C2-C5), staff 1, 2, 3, 4, 5 and 6 (S1-S6). Client 1 (C1) was not able to be interviewed as their whereabouts were unknown throughout the time of the investigation. In regard to the allegation that staff (S1) engaged in a physical altercation with minor (C1), it was reported that C1 got into a physical altercation with a facility staff (S1). CONTINUED ON THE NEXT PAGE UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Abdoulaye Traore LICENSING EVALUATOR NAME: Joon R Choi LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: PLAN IT LIFEFACILITY NUMBER: VISIT DATE: 08/07/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


summary: Complaint Investigation - Unsubstantiated - 1 deficiency - 1 allegation

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Narrative:
Confidential interviews reported that initially, the facility was going to make minor repairs on the floors, but that the contracted workers recommended that the facility needed other major repairs and renovations such as new paint and new floors in the kitchen and throughout the facility. Confidential interviews reported that the facility approved major renovations. Confidential interviews reported that the facility management did not advise Community Care Licensing prior to renovations beginning, as is required by regulations. Based on the confidential interviews and pertinent documentation, the preponderance of evidence standard has been met, and the allegation that facility is in disrepair is substantiated. The facility is being cited for violation for Title General Licensing Requirements Section 80086(a) Alteration to Existing Building or New Facilities: (a) Prior to construction or alterations, all licensees shall notify the licensing agency of the proposed change. (See LIC 9099D). An exit interview was conducted. A copy of this report, LIC 809D page, and appeal rights were explained and given to Youth Care Counselor Jada Bunnell. C1-C4 are made to stay in their rooms because of the renovations but leave the facility during outings. During investigation, confidential interviews reported that C1-C4 were instructed to stay in their rooms for their safety, when there was paint fumes or when the floors were being worked on. Other confidential interviews reported that C1-C4 were not forced to be in their rooms but could leave their rooms to use the restrooms or eat. Confidential interviews reported that C1-C4 were only told to be careful when they were out of their rooms. Confidential interviews reported that the facility provided all-day outings and when the facility was not deemed safe, the facility arranged for clients and staff to stay at hotels. Confidential interviews reported that the facility did not have a plan for outings until after the first day when renovations began. Other confidential interviews reported that the facility had a plan in place, prior to the start of renovations. Based on confidential interviews, the allegation facility staff are forcing minors to remain in their rooms, may have occurred, however, there was not a preponderance of evidence to support the alleged violation. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted. A copy of this report and appeal rights were explained and given to Youth Care Counselor Jada Bunnell.

Investigation Findings:
13On 08/07/2024, at 12: PM, Licensing Program Analyst (LPA) Joon Choi conducted an unannounced visit at Plan It Life Short Term Residential Treatment Program (STRTP) and met with Youth Care Counselor Jada Bunnell to deliver the investigative findings for the stated allegations involving the STRTP staff and clients as listed on the confidential names list (LIC811) dated 06/05/2024. On 06/03/2024, Community Care Licensing received a complaint alleging the facility is in disrepair. On 06/05/2024, LPA Joon Choi arrived at the facility and conducted a health and safety inspection, and the facility was undergoing major renovations. LPA also conducted follow-up visits to the facility, obtained pertinent documents and interviewed clients 1, 2, 3, and 4 (C1-C4), staff 1, 2, 3, 4, 5, 6 and 7 (S1-S7). In regard to the allegation that the facility is in disrepair, it was reported that during an unannounced visit by a Social Services agency, the facility was observed to be under major renovations, as evidenced by there being plastic wrap on the furniture, mop buckets out, and tile removed with the concrete floor exposed. CONTINUED ON THE NEXT PAGE SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Abdoulaye Traore LICENSING EVALUATOR NAME: Joon R Choi LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: PLAN IT LIFEFACILITY NUMBER: VISIT DATE: 08/07/2024

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion: UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

Deficiencies:
80086: (a) Prior to construction or alterations, all licensees shall notify the licensing agency of the proposed change.


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Narrative:
the children are fed food that has gone bad and/or moldy. Confidential interviews reported that when facility staff are upset with a client or clients, then they will feed the clients food that is close to expiring or appears expired. Confidential interviews reported that they could see the facility staff doing this, but that it has never happened to them. Other confidential interviews reported that staff do not feed clients expired food for any reason and that any food that is expired or close to expiring, is disposed of by facility staff. Other confidential interviews reported that if a client was fed expired food, it was probably by accident because maybe the staff didn't know it was expired. During the facility inspection, LPA Joon Choi observed that the refrigerator and pantry appeared to have fresh and unexpired foods. LPA received conflicting information. Based on confidential interviews, the allegation that staff served expired food to minors while in care may have occurred, however, there was not a preponderance of evidence to support the alleged violation. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted. A copy of this report and appeal rights were explained and given to Youth Care Counselor Jada Bunnell.

Investigation Findings:
13On 10/16/2024, at 10: AM, Licensing Program Analyst (LPA) Joon Choi conducted an unannounced visit at Plan It Life Short Term Residential Treatment Program (STRTP) and met with Youth Care Counselor Jada Bunnell to deliver the investigative finding for the stated allegation involving the STRTP staff and clients as listed on the confidential names list (LIC811). On 07/25/2024, Community Care Licensing received a complaint alleging staff served expired food to minors while in care. On 07/25/2024, LPA Joon Choi conducted a health and safety inspection of the facility. The facility was undergoing major renovations which have since, been completed. LPA conducted follow-up visits to the facility on 08/01/2024 and 10/09/2024. In addition, LPA obtained pertinent documents and photographs and interviewed clients 1, 2, 3 and 5 (C1-C3, C5) and staff 1, 2, 3, 4, 5 and 6 (S1-S6). Client 4 (C4) declined LPA's request for an interview and client 6 (C6) was unable to be located during the investigation. In regard to the allegation that staff (S1-S6) served expired food to minors (C1-C6) while in care; it was reported that that an unknown dependent disclosed that when the facility staff are angry, (CONTINUED) UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Abdoulaye Traore LICENSING EVALUATOR NAME: Joon R Choi LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: PLAN IT LIFEFACILITY NUMBER: VISIT DATE: 10/16/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


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Narrative:
was reported that facility staff (no staff names were provided) "drop the 'F' bomb" and use this word around clients (no other details were provided). Confidential interviews reported that facility staff use curse words around clients. Other confidential interviews reported that facility staff always use appropriate language when around clients. Other confidential interviews reported that when staff and clients are engaged in fun conversations, words are not used in a mean spirited or hurtful manner. In regard to the allegation that staff (name not provided) did not permit youth (C1) to file a complaint, it was reported that C1 was denied access to speaking with their Authorized Representative when they had concerns to report (no details were provided). Confidential interviews reported that C1 did not have their own cell phone and was denied access to the facility phone. Other confidential interviews reported that C1 was allowed to use the facility phone in a timely manner. Other confidential interviews reported that clients are never denied access to calling their authorized representative, and that the only time there was a delay, it is when the facility is undergoing a major activity such as dinner meals or excursions to recreational activities. Based on confidential interviews, the allegations that staff spoke inappropriately to youths in care and staff did not permit youth to file a complaint may have occurred, however, there was not a preponderance of evidence to support the alleged violations. Therefore, the allegations are unsubstantiated at this time. An exit interview was conducted. A copy of this report and appeal rights were explained and given to Facility Manager Chiante Leonard

Investigation Findings:
13On 01/16/2025, at 01: PM, Licensing Program Analyst (LPA) Joon Choi conducted an unannounced visit at Plan It Life Short Term Residential Treatment Program (STRTP) and met with Facility Manager Chiante Leonard to deliver the investigative findings for the above stated allegations involving the STRTP staff and clients as listed on the confidential names list (LIC811). On 10/15/2024, Community Care Licensing received a complaint alleging that staff spoke inappropriately to youths in care and staff did not permit youth to file a complaint. On 10/16/2024, LPA Joon Choi arrived at the facility, conducted a health and safety inspection, and obtained pertinent documents. No immediate health and safety hazards were observed. In addition, LPA interviewed clients 1, 4, 5 and 6 (C1, C4-C6) and staff 1, 2, and 3 (S1-S3). client 2 (C2) declined LPA's request for an interview and client 3 (C3) was on absence without leave (AWOL) status during the initial visit to the facility and unable to be located. In regard to the allegation that staff (name not provided) spoke inappropriately to youths (C1-C6) in care; it CONTINUED ON THE NEXT PAGE UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Abdoulaye Traore LICENSING EVALUATOR NAME: Joon R Choi LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: PLAN IT LIFEFACILITY NUMBER: VISIT DATE: 01/16/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Chiante Leonard, Facility Manager


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Narrative:
Other confidential interviews reported that there was no witness to any staff member using the above stated language to any clients in care. Other confidential interviews reported that facility staff always use appropriate language towards clients. LPA received a conflicting information. In regard to the allegation that staff (names not provided) did not prevent a minor (C2) from self-harm; it was reported that clients in care (C1, C3) were concerned about another client in care (C2) because they were exhibiting self-harm behaviors (cutting on themselves). Confidential interviews reported that while in their room along, C2 scratched their arms, but not to the point of bleeding. Confidential interviews reported that facility staff found about C2's self-harm behavior and addressed the situation in an appropriate manner. Confidential interviews reported that facility staff found out the cause of C2's behavior was due to bullying by other clients and re-directed the other clients. Confidential interviews reported that C2 did not engage in any further self-harm behaviors after facility staff intervened. Based on confidential interviews and record reviews, the allegations that staff threatened the minors while in care and staff did not prevent C2 from self-harm may have occurred, however, there was not a preponderance of evidence to support the alleged violations. Therefore, the allegations are unsubstantiated at this time. An exit interview was conducted. A copy of this report and appeal rights were explained and given to Youth Care Counselor, Tanicki Wallace

Investigation Findings:
13On 06/26/2025, at 11: AM, Licensing Program Analyst (LPA) Joon Choi conducted an unannounced visit at Plan It Life Short Term Residential Treatment Program (STRTP) and met with Youth Care Counselor, Tanicki Wallace to deliver the investigative finding for the allegations listed above. On 03/14/2025, Community Care Licensing received allegations that staff threatened the minors while in care and staff did not prevent a minor from self-harm. On 03/17/2025, LPA Joon Choi arrived at the facility, conducted a health and safety inspection, and obtained pertinent documents. No immediate health and safety hazards were observed. On 3/26/2025, LPA Choi conducted a follow-up visit to the facility. In addition, LPA interviewed clients 1, 2 and 3 (C1-C3) and staff 1, 2 and 3 (S1-S3). In regard to the allegation that staff (name not provided) threatened the minors (C1, C2, C3) while in care; it was reported that a facility staff stated, "I'm this close to turning in my key...I'm this close to giving you a beating." Confidential interviews reported that a facility staff verbally threatened clients in care. CONTINUED ON THE NEXT PAGE UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Abdoulaye Traore LICENSING EVALUATOR NAME: Joon R Choi LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: PLAN IT LIFEFACILITY NUMBER: VISIT DATE: 06/26/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Youth Care Counselor, Tanicki Wallace


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Narrative:
Confidential interviews reported that C2 and C3 were engaging in bullying behaviors towards C1. Other confidential interviews reported that C2 and C3 were not bullying C1 and that it was reported that C1 was bullying C2 and C3. Confidential interviews reported that facility staff were made aware of the tension between C1 and C2/C3 and that facility staff redirected the clients. Confidential interviews reported that C2 and C3 continued to exhibit bullying behaviors, and staff continued to intervene. Confidential interview mentioned that all the minors involved in bullying were able to reach a peaceful outcome where they would allow each other to co-exist peacefully. In regard to the allegation that staff (names not provided) do not ensure that minor (C1) is accorded privacy while in care; it was reported that C2 and C3 took pictures of C1 without C1's permission (no other details were provided). Confidential interviews reported that C2 and C3 took pictures of C1 on their phones while C1 was unaware of what they were doing. Other confidential interviews reported that C2 and C3 did not take any unauthorized pictures of C1. LPA received inconsistent information. Based on confidential interviews and record reviews, the allegations that staff are not preventing minors from bullying other minor in care and staff do not ensure that C1 is accorded privacy while in care may have occurred, however, there was not a preponderance of evidence to support the alleged violations. Therefore, the allegations are unsubstantiated at this time. An exit interview was conducted. A copy of this report and appeal rights were explained and given to Youth Care Counselor, Tanicki Wallace.

Investigation Findings:
13On 06/26/2025, at 12: PM, Licensing Program Analyst (LPA) Joon Choi conducted an unannounced visit at Plan It Life Short Term Residential Treatment Program (STRTP) and met with Youth Care Counselor, Tanicki Wallace to deliver the investigative finding for the allegations listed above. On 03/13/2025, Community Care Licensing received allegations that staff are not preventing minors from bullying other minor in care and staff do not ensure that minor is accorded privacy while in care. On 03/17/2025, LPA Joon Choi arrived at the facility, conducted a health and safety inspection, and obtained pertinent documents. No immediate health and safety hazards were observed. On 3/26/2025, LPA Choi conducted a follow-up visit to the facility. In addition, LPA interviewed clients 1, 2 and 3 (C1-C3) and staff 1, 2 and 3 (S1-S3). In regard to the allegation that staff (names not provided) are not preventing minors (C2, C3) from bullying other minor in care (C1); it was reported that C1 was being "bullied" by C2 and C3 in the facility. It was further reported that C2 and C3 were "verbally mean" to C1 and spread false rumors about C1 at their common public school. CONTINUED ON THE NEXT PAGE UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Abdoulaye Traore LICENSING EVALUATOR NAME: Joon R Choi LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: PLAN IT LIFEFACILITY NUMBER: VISIT DATE: 06/26/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Confidential interviews further reported that S1 instructed C2 to leave the kitchen area and when C2 didn't follow instructions, S1 then physically picked up C2 and moved C2 out of the kitchen. Confidential interviews reported that it was unknown if S1 did this in a playful manner or if S1 was genuinely upset with C2. Confidential interviews reported that there was no further escalation or incident. In regard to the allegation that staff (names not provided) did not safeguard minor's (C1) personal belongings; it was reported that C1 believed their allowance was missing and/or stolen. It was further reported that C1 had $99 dollars in February 2025 and it was $0 at the time of this received complaint. It was further reported that C1 asked for receipts to see how their money was distributed, but the facility did not provide them. Confidential interviews reported that C1 was unsure how their cash resources had decreased from $99 in February of 2025 to $0 in March of 2025. LPA obtained a copy of C1's official facility allowance log. Document review showed that there was no indication of a "beginning balance" and/or and "ending balance" as it pertained to C1's cash balance. Document review showed that an allowance was distributed every week but there was no indication on whether the client accepted the cash allowance and/or took a portion of the allowance and deposited a portion of the allowance to remain in their safeguarded cash resources. Document review indicated the facility was deficient in their record keeping process. Based on the confidential interviews and a review of pertinent documentation, the preponderance of evidence standard has been met, and the allegations that staff handled minor inappropriately and staff did not safeguard minor's personal belongings are substantiated. The facility is being cited for violation for ILS 87072(c)(1) Personal Rights and ILS 87026(b) Safeguards for Cash Resources, Personal Property and Valuables (See LIC 9099D). An exit interview was conducted. A copy of this report LIC 9099, the LIC 9099D and appeal rights were explained and given to Youth Care Counselor, Tanicki Wallace. Confidential interviews reported that C1 was in the process of running away from the facility and that in response, S1 physically sat on C1 to prevent them from doing so. Confidential interviews reported there was no mention of any injuries to C1. Other confidential interviews reported that neither S1 nor any other facility staff have ever physically prevented a client from running away from the facility, nor did they hear about or personally witness the described incident. LPA received inconsistent information. In regard to the allegation that staff (names not provided) made inappropriate comments towards resident (names not provided); it was reported that facility staff make statements like "they need a whooping", directed at clients (no details were provided). Confidential interviews reported that when facility staff observe clients are about to run away, they get frustrated and say, "they need a whooping." Other confidential interviews reported that when staff observe clients are about to run away, they follow facility protocol and attempt to de-escalate the client in a trauma informed manner. LPA received inconsistent information. In regard to the allegations that staff are not providing adequate food service to minors and staff did not ensure the facility had food; it was reported that the facility does not have food in the home. It was further reported that the facility serves the same meal all week. For example, if they have chicken one day, the chicken will be the meal for the entire week. Confidential interviews reported that the facility had no food in the refrigerators or pantry. Other confidential interviews reported that the facility had fully stocked refrigerators in the kitchen and garage and plenty of dry goods and snacks in the pantry. Confidential interviews reported that the facility staff prepared the same meals all in the same week. Other confidential interviews reported that the facility staff adhere to the posted menu and that staff try their best to prepare diversified meals. During inspection, LPA observed the facility's refrigerators are stocked with different foods and the facility pantry is well stocked with dry goods and snacks. Based on confidential interviews and record reviews, the allegations that staff engaged in physical altercations with minor resulting in injuries, staff made inappropriate comments towards resident, staff are not providing adequate food service to minors and staff did not ensure the facility had food may have occurred, however, there was not a preponderance of evidence to support the alleged violations. Therefore, the allegations are unsubstantiated at this time. An exit interview was conducted. A copy of this report and appeal rights were explained and given to Youth Care Counselor, Tanicki Wallace

Investigation Findings:
13On 06/26/2025, at 12: PM, Licensing Program Analyst (LPA) Joon Choi conducted an unannounced visit at Plan It Life Short Term Residential Treatment Program (STRTP) and met with Youth Care Counselor, Tanicki Wallace to deliver the investigative findings for the allegations listed above. On 03/13/2025, Community Care Licensing received allegations that staff handled minor inappropriately and staff did not safeguard minor's personal belongings. On 03/17/2025, LPA Joon Choi arrived at the facility, conducted a health and safety inspection, and obtained pertinent documents. No immediate health and safety hazards were observed. On 3/26/2025 and 6/11/2025, LPA Choi conducted follow-up visits to the facility. In addition, LPA interviewed clients 1, 2 and 5 (C1, C2, C5) and staff 1, 2 and 3 (S1-S3). In regard to the allegation that staff (S1) handled minor (C2) inappropriately; it was reported that S1 physically picked up C2, and moved them from one room to another. Confidential interviews reported that S1 was preparing clients' meals in the facility kitchen and that C2 was asking S1 about the meal. CONTINUED ON THE NEXT PAGE SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Abdoulaye Traore LICENSING EVALUATOR NAME: Joon R Choi LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: PLAN IT LIFEFACILITY NUMBER: VISIT DATE: 06/26/2025

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion: UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
During investigation, confidential interviews reported that S1 stated that they would "run over" clients if they attempted to run away from the facility. Confidential interviews reported that the clients knew S1 was joking as they made this statement while laughing and smiling. Other confidential interviews reported that S1 did not make any such threats to any clients in the facility. In regard to the allegation that staff (S1-S4) left minor (C1) outside for an extended period of time; it was reported that C1 returned to the facility after running away and was not allowed to enter the facility and had to wait outside for law enforcement to arrive. It was also reported that C1 was locked out of the facility, "multiple times." Confidential interviews reported that prior to C1 running away from the facility for that most recent incident; C1 and C1's County Authorized Representatives were informed that C1's bed space (placement) would be revoked if C1 ran away again. Confidential interviews reported that C1 was returned/escorted to the facility by law enforcement (LE) after running away. Confidential interviews reported that the facility staff advised LE that C1 was no longer assigned to the facility but that LE left before the facility allowed C1 to re-enter the facility. Confidential interviews reported that the facility staff was advised by their supervisors to allow C1 to "spend the night" in the facility. Confidential interviews reported that C1's authorized representatives picked up C1 the following morning. In regard to the allegation that staff (S1-S4) do not ensure minors are provided with hygiene products; it was reported that C1 asked staff (S1-S4) for face wash but was they could not be provided with hygiene products if C1 continued to run away from the facility. Confidential interviews reported that C1 was told by facility staff that hygiene products would be withheld, if C1 kept running away. Other confidential interviews reported that the facility staff did not use the withholding of hygiene products as a punishment or incentive for clients as a way to prevent them from running away. LPA received inconsistent information in this regard. In regard to the allegation that staff (S1-S4) do not prevent minors (C1, C2) from engaging in physical altercations with other minors; it was reported that facility staff did not intervene when C1 and C2 engaged in a physical altercation. Confidential interviews reported that C3 initiated multiple physical altercations with different clients, and staff did not intervene. Other confidential interviews reported that C1 and C3 engaged in a physical fight in the presence of facility staff, and that the facility staff assisted with separating C1 and C3. Confidential interviews reported that a Special Incident Report, documenting a fight between C1 and C2, was submitted in a timely manner to licensing. Other confidential interviews reported that C3 was not involved in any other physical altercations with other clients. LPA received inconsistent information in this regard. Based on confidential interviews and record reviews, the allegations that staff threatens minors (C1-C3), staff left C1 outside for an extended period of time, staff do not ensure minors are provided with hygiene products and staff do not prevent minor from engaging in physical altercations with other minors may have occurred, however, there was not a preponderance of evidence to support the alleged violations. Therefore, the allegations are unsubstantiated at this time. An exit interview was conducted. A copy of this report and appeal rights were explained and given to Jada Bunnell, Youth Care Counselor.

Investigation Findings:
13On 08/25/2025, at 08: AM, Licensing Program Analyst (LPA) Joon Choi conducted an unannounced visit at Plan It Life Short Term Residential Treatment Program (STRTP) and met with Jada Bunnell, Youth Care Counselor to deliver the investigative findings for the allegations listed above. On 05/01/2025, Community Care Licensing received allegations that staff threatens minors, staff left minor outside for an extended period, staff do not ensure minors are provided with hygiene products and staff do not prevent a minor from engaging in physical altercations with other minors. On 05/05/2025, LPA Joon Choi arrived at the facility, conducted a health and safety inspection, and obtained pertinent documents. No immediate health and safety hazards were observed. In addition, LPA interviewed clients 1, 2 and 3 (C1, C2 and C3) and staff 1, 2, 3 and 4 (S1, S2, S3 and S4). In regard to the allegation that staff (S1) threatens minors (C1-C3); it was reported that staff members (S1) threatened to run over the minors (C1-C3) with their personal vehicles if they ran away from the facility. CONTINUED ON THE NEXT PAGE UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Abdoulaye Traore LICENSING EVALUATOR NAME: Joon R Choi LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: PLAN IT LIFEFACILITY NUMBER: VISIT DATE: 08/25/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
stated that S1 did not yell at C1 or call C Lazy. Some interviewees noted that S1 has a naturally loud voice, which they use to ensure all clients in the facility can hear instructions clearly. Additional confidential interviews indicated that, in general, clients did not have concerns regarding S1's professionalism or the use of inappropriate language. In regard to the allegation that staff (S1) do not prevent minors (C2, C3) bullying another minor in care (C1); it was reported that C1 has been subjected to repeated bullying behaviors by C2 and C3 with no repercussions for their actions. Confidential interviews reported that C2 and C3 "made fun of C1's weight." Other confidential interviews reported that C2 and C3 do not bully C1, and that they have not made fun of C1's weight issue. LPA received inconsistent information in this area. Confidential interviews reported that they felt safe around facility staff and that facility staff are attentive and conduct appropriate intervention when potential bullying behaviors are observed or reported. In regard to the allegations that staff (S1) do not transport minor (C1) to Dr. appointments and staff (S1) do not meet minor (C1) medical needs; it was reported that C1 has had very important doctor appointments that were forgotten about and/or been forced to skip important therapy sessions because S1 did not want to provide transport. It was further reported C1 is concerned with their health. Confidential interviews reported that C1 requested to go to urgent care after the facility allegedly missed a previously scheduled medical appointment on 6/23/2025 and that the facility did not accommodate this request. Other confidential interviews stated that the facility staff consistently adhered to client medical appointments. A review of documentation indicated that there were no missed medical appointments for C1. Confidential interviews further reported that if an appointment required rescheduling a make-up appointment was arranged and kept.Confidential interviews reported that C1 asked to go to Urgent Care after the facility missed C1's previously scheduled medical appointment on 6/23/2025, and that the facility did not accommodate C1's request. Other confidential interviews reported that the facility staff consistently adhered to client medical appointments. Confidential interviews reported that during a document review of the client's medical appointment log, there were no missed appointments for C1. Confidential interviews reported that C1's medical appointments were kept, even as a make up appointment, if it had to be rescheduled. Based on confidential interviews and record reviews, the allegations that staff yell at C1, staff do not prevent C2 and C3 bullying another C1, staff do not transport C1 to Dr. appointments and staff do not meet C1's CONTINUED ON THE NEXT PAGE medical needs may have occurred, however, there was not a preponderance of evidence to support the alleged violations. Therefore, the allegations are unsubstantiated at this time. An exit interview was conducted. A copy of this report and appeal rights were explained and given to Youth Care Counselor Yamka Mendez.

Investigation Findings:
13On 09/18/2025, at 09: AM, Licensing Program Analyst (LPA) Joon Choi conducted an unannounced visit at Plan It Life Short Term Residential Treatment Program (STRTP) and met with Youth Care Counselor Yamka Mendez to deliver the investigative finding for the allegations listed above. On 06/27/2025, Community Care Licensing received allegations that staff yell at minors, staff do not prevent minors bulling another minor in care, staff do not transport minor to Dr. appointments and staff do not meet minor's medical needs. On 07/01/2025, LPA Joon Choi arrived at the facility, conducted a health and safety inspection, and obtained pertinent documents. No immediate health and safety hazards were observed. In addition, LPA interviewed clients 1, 2 and 3 (C1, C2 and C3) and staff 1 (S1). In regard to the allegation that staff (S1) yell at minors; it was reported that C1 has been yelled at by S1 over insignificant issues. It was further reported that C1 has been belittled in their room by S1 saying that C1 "is lazy." Confidential interviews reported that S1 yelled at C1 and called C1 lazy. Other confidential interviews CONTINUED ON THE NEXT PAGE UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Abdoulaye Traore LICENSING EVALUATOR NAME: Joon R Choi LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: PLAN IT LIFEFACILITY NUMBER: VISIT DATE: 09/18/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Yamka Mendez, Youth Care Counselor


raw_content:
Narrative:
The confidential interviews continued reporting that C2 touched C1 on their breast area, while they were playing in the water during a trip to a lake. Other confidential interviews reported that C1 didn't touch C2 inappropriately during a lake outing and that C1 lied about the incident. Confidential interviews reported that C2 was transferred to another facility a short time after the lake trip. Additionally, Confidential interviews reported that the staff who supervised the lake trip did not observe any inappropriate touching between clients. Confidential interviews reported that facility staff properly supervised the recreational outing and always kept the clients in their line of sight. Confidential interviews reported that the incident of inappropriate touching was reported after the lake trip and that the facility staff completed the required special incident report (SIR). Based on confidential interviews and record reviews, the allegation that due to lack of supervision, C2 touched another C1 inappropriately may have occurred, however, there was not a preponderance of evidence to support the alleged violation. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted. A copy of this report and appeal rights were explained and given to Youth Care Counselor Kristen Campbell.

Investigation Findings:
13On 10/02/2025, at 12:34PM, Licensing Program Analyst (LPA) Joon Choi conducted an unannounced visit at Plan It Life Short Term Residential Treatment Program (STRTP) and met with Youth Care Counselro Kristen Campbell to deliver the investigative finding for the allegation listed above. On 07/23/2025, Community Care Licensing received an allegation that due to lack of supervision, minor touched another minor inappropriately. On 07/25/2025, LPA Joon Choi arrived at the facility, conducted a health and safety inspection, and no immediate health and safety hazards were observed. In addition, LPA obtained pertinent documents and interviewed clients 1 and 2 (C1, C2) and staff 1, 2 and 3 (S1-S3). In regard to the allegation that due to lack of supervision, minor (C2) touched another minor (C1) inappropriately; it was reported that that C2 "has been touching" C1. It was further reported that C2 touched C1 "over the clothing on the breasts and hugs from the back" and that it was unknown when the incidents occurred and unknown if the clients share room or have continued contact. During investigation, confidential interviews reported that C2 inappropriately touched C1 during a recreational outing. CONTINUED UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Abdoulaye Traore LICENSING EVALUATOR NAME: Joon R Choi LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: PLAN IT LIFEFACILITY NUMBER: VISIT DATE: 10/02/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Kristen Campbell, Youth Care Counselor


raw_content:
Narrative:
window screens were missing from two clients' bedrooms, there were a significant number of flies in the facility, there were an insufficient number of fire extinguishers, wood panels were missing from the backyard fence, and the chain link fence at the top of the hill in the backyard was falling down. Confidential interviews reported there were numerous health and safety issues at the facility. During two health and safety inspections conducted at the facility, confidential interviews reported that the Department found the concerns to still be present at the time of the visit, except for the issue of flies/insects. Based on confidential interviews and in-person health and safety inspections of the facility, the allegations that staff did not prevent the facility from being unkempt and staff did not prevent the facility from being hazardous are substantiated. The facility is being cited for violation of Title California Code of Regulations, Building and Grounds, Section 80087(a) The facility shall be clean, safe, sanitary and in good repair at all times for the safety and well-being of clients, employees and visitors. An exit interview was conducted. A copy of this report (LIC 809), deficiencies page (LIC 809D) and appeal rights were explained and given to Therapist Evelyn Gil. the smoke alarm of a client's room, needed to be replaced. Confidential interviews reported that the facility had spoiled food in their refrigerator and freezer. Confidential interviews also reported that a smoke alarm in a client's room was not working. Other confidential interviews reported that the facility's staff members routinely rotated expired foods and ensured no spoiled or uncovered foods were left in the refrigerator. Other confidential interviews reported that all the smoke alarms within the facility were operational. Confidential interviews reported that during health and safety inspections conducted by the Department during this investigation; the refrigerated and frozen food items appeared to be appropriate and the smoke alarms were demonstrated to be operational. Based on confidential interviews, the allegations that staff did not ensure that food is properly stored, staff are storing expired food, and staff did not ensure that facility smoke alarms are operable, may have occurred, however, there was not a preponderance of evidence to support the alleged violations. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted. A copy of this report and appeal rights were explained and given to Therapist Evelyn Gil.

Investigation Findings:
13On 10/31/2025, at 01: PM, Licensing Program Analyst (LPA) Joon Choi conducted an unannounced visit at Plan It Life Riverside Short Term Residential Treatment Program (STRTP) and met with Therapist Evelyn Gil to deliver the investigative finding for the allegations listed above. On 08/04/2025, Community Care Licensing received allegations that staff did not prevent the facility from being unkempt, staff did not prevent the facility from being hazardous, and staff did not keep the facility free of insects.. On 08/14/2025 and 09/18/2025, LPA Joon Choi visited at the facility and conducted a health and safety inspections. During both visits, the safety issues reported had not been addressed. In addition, LPA obtained pertinent documentation and interviewed Staff 1, 2 and 3 (S1-S3) and Client 1 (C1). In regard to the allegations staff did not prevent the facility from being unkempt and staff did not prevent the facility from being hazardous; it was reported that the facility's ceiling fan was dirty, the facility's refrigerators were missing thermometers, that flooring in some areas within the facility needed repair, outer CONTINUED ON THE NEXT PAGE SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Abdoulaye Traore LICENSING EVALUATOR NAME: Joon R Choi LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: PLAN IT LIFEFACILITY NUMBER: VISIT DATE: 10/31/2025

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion: UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Evelyn Gil, Therapist


summary: Facility Evaluation

raw_content:
Narrative:
Licensing Program Analysts, Veronica Whitaker and Margaret Lentner conducted a case management inspection October 26, 2021 based on the number of relevant law enforcement contacts reported by the facility, pursuant to Health and Safety Code section 1538.7. 3 of Direct Care Staff and 5 of Youth files as identified on the LIC 811 confidential names dated October 26, 2021, were reviewed. 3 of Direct Care Staff and 3 of Youth were also interviewed. The Plan of Operation including policies and procedures were reviewed. A copy of this report was discussed and provided to the Dana Taylor, Administrator and Chiante Leonard, Facility Manager. *This is an amended version of the original report created on 10/26/21. This report was emailed to Administrator Dana Taylor at DTaylor@planitlife.org. for signature.

report_type: Facility Evaluation

visit_type: Case Management

met_with: Dana Taylor, Chiante Leonard


summary: Facility Evaluation

raw_content:
Narrative:
On May 31, 2022, Licensing Program Analyst (LPA), Lisi Leon made an unannounced case management inspection for the purpose of reviewing an incident that occurred on or around January 17, 2022 involving Client #1 (C1) and Staff #2 (S2). LPA Leon met with Facility Manager, Chiante Leonard, regarding the incident. LPA was informed that the client and staff records were not available for (C1) and (S2) review at time of visit because they are being kept at the corporate office. Additional time is needed for the review at this time. A copy of this report was discussed and given to facility representative.

met_with: Facility Manager, Chiante Leonard


summary: Facility Evaluation

raw_content:
Narrative:
On June 08, 2022, Licensing Program Analyst (LPA), Lisi Leon & Licensing Program Manager (LPM) Jennifer Smith made an unannounced case management inspection for the purpose of reviewing an incident that occurred on or around January 17, 2022 involving Client #1 (C1) and Staff #2 (S2). LPA Leon and LPM Smith met with Shift Manager, Judith Murphy, regarding the incident. LPA and LPM interviewed one client and one staff. Additional time is needed for the review at this time. A copy of this report was discussed and given to facility representative.

met_with: Shift Manager, Judith Murphy


summary: Facility Evaluation

raw_content:
Narrative:
On June 28, 2022, Licensing Program Analyst (LPA), Lisi Leon made an unannounced case management inspection for the purpose of reviewing an incident that occurred on or around January 17, 2022 involving Client #1 (C1) and Staff #2 (S2). LPA Leon met with Facility Manager, Chiante Leonard, regarding the incident. LPA interviewed one client. Additional time is needed for the review at this time. A copy of this report was discussed and given to facility representative.


summary: Facility Evaluation

raw_content:
Narrative:
Licensing Program Analyst Sethany Yem conducted a case management inspection on 8/3/22 based on the number of relevant law enforcement contacts reported by the facility, pursuant to Health and Safety Code section 1538.7. During this inspection, 9 out of Direct Care Staff and 5 out of 5 youth files were reviewed. 4 out of Direct Care Staff and 5 out of 5 youth were interviewed. (See the Confidential Names List, LIC 811, dated August 3, 2022). The Plan of Operation including policies and procedures were reviewed. Minutes from the board of directors' meetings related to the facility's incidents involving contact with law enforcement were reviewed. Based on the analysis of the confidential interviews and youth file review including the needs and service assessments and youth case plans, the licensee uses trauma-informed and evidence-based de-escalation and intervention techniques when staff is responding to the behavior of a youth residing in the facility. Interviews with youth and staff indicate the licensee prohibits calls or threats to call law enforcement as a form of discipline. LPA Yem observed documentation of completed training on policies and procedures on when and how to involve law enforcement in response to an incident. Training records show staff have been trained on Emergency Intervention as required. The licensee is contacting law enforcement in accordance to their Emergency Intervention Plan when there is an immediate risk of serious harm to a child or others. There are no deficiencies cited at this time. A copy of this report was discussed and provided to Facility Manger Chiante Leanord.

met_with: Facility Manger Chiante Leanord


summary: Facility Evaluation

raw_content:
Narrative:
On November 10, 2022 at 9: AM, Licensing Program Analyst (LPA) Jessica Peete conducted an unannounced annual inspection at Plan It Life Short Term Residential Therapeutic Program (STRTP). LPA was met at by Facility Manager Chiante Leonard. LPA began a physical plant inspection at 9: AM assisted by the Facility Manager. The physical plant inspection included the following checks: The facilities kitchen, dining area, refrigerator/freezers, food storage areas, garage, living room, family room, staff office, therapy office, art room, recreation room, one client bathroom and three client bedrooms (B1,B2,B3). Bedrooms are arranged so that no more than two clients are in a room, and there is one client per bed. Each client room has the appropriate linens, pillows, comforters, and mattresses are in good repair. Extra linens are stored in the hall closet. Additionally, there is adequate drawer space for each client's belongings. Cleansers, chemicals, and cooking knives are inaccessible to clients. Cleaners and chemicals are locked in the front hall closet and in the garage. The cooking knives are locked inside of the staff office. Licensee maintains an adequate supply of food and a variety of snacks for clients. LPA observed a minimum seven days non-perishable and a two day perishable supply of food. Additionally, LPA observed the following postings: facility license, grievance procedures, personal rights, Ombudsman poster, visitation policies, and current menu. Age appropriate toys, games and books were observed for client's recreation time. The facility's outside grounds (front yard, backyard) were also inspected and were found to be clean, well maintained, and free of observable hazards. There is adequate indoor and outdoor activity space; all exits, and walkways were free from obstruction. Per Facility Manager there are no guns or weapons on facility grounds. The facility has an operable smoke and carbon monoxide detector located in the hallway and dinning area Fire extinguishers are properly charged, serviced, and located in the kitchen and hallway. (Continued on LIC C) The medications are stored in the staff office inside of a locked cabinet. The First Aid Kit is complete and also kept in the staff office. The washer and dryer are in the locked garage only accessible to clients with staff assistance. Per Facility Manager statement clients are supervised while they do their own laundry and detergents are kept locked in the hall cabinet and a locked cabinet in the garage. The facility has a total of two vehicles that are used to transport clients to appointments and recreational activities. Both vehicles were operable and in good repair . At 9: Am LPA observed the licensee was not in compliance with California Code of Regulations (CCR) 80088(e)(1). The regulation is stated as follows: ... (1) Hot water temperature controls shall be maintained to automatically regulate temperature of hot water delivered to plumbing fixtures used by clients to attain a hot water temperature of not less than 105 degrees F (40.5 degrees C) and not more than 120 degrees F (48.8 degrees C). The water temperature in the client bathroom measured 123.5 degrees Fahrenheit. At 10: AM LPA observed the licensee was not in compliance with CCR 80087(a). The regulation is stated as follows: (a) The facility shall be clean, safe, sanitary and in good repair at all times for the safety and well-being of clients, employees and visitors. While inspecting the client bedrooms LPA observed B3 had five holes in the wall and damage to the wall outside of the closet. Per Facility Manager statement the holes were made by a client, no longer at the facility, and there is a work order for repair. At 10: AM LPA began the review Disaster Preparedness, Operational Requirements, Emergency Interventions and Core Therapeutic Services assisted by Administrator Joe Jones, Therapist Latoya Jackson, and the Facility Manager. All the documentation pertaining to this area of the inspection was provided, and no deficiencies were noted. Due to time constraints, LPA will return to complete the inspection at a later date. An exit interview was conducted, and a copy of this report and appeal rights was emailed to Facility Manager Chiante Leonard.

visit_type: Annual

met_with: Chiante Leonard Facility Manager


summary: Facility Evaluation

raw_content:
Narrative:
On November 21, 2022 at 9: AM, Licensing Program Analysts (LPA) Jessica Peete conducted an unannounced annual inspection at Plan It Life Short Term Residential Therapeutic Program (STRTP). LPA was met at by Shift Manager Natalie Gonzalez. LPA Peete visited the facility on 11/10/2022 to complete inspection of the Physical Plant, Operational Requirements, Disaster Preparedness, Core Therapeutic Services and Emergency Intervention Plan. At 9: AM LPA conducted three client interviews (C1-C3) At 9: AM LPA began review of five staff files (S1-S5) assisted by facility manager Chiante Leonard. The facility manager explained all staff training records are kept at the corporate office. In the interim LPA completed two staff interviews (S2 and S4). Administrator Dana Taylor arrived at the facility at 12: PM to provide staff training files and assist with this area of the inspection. At 2: PM LPA observed licensee did it comply with California Code of Regulations (CCR) 80066(a)(11). The regulation is stated as follows: (a) The licensee shall ensure that personnel records are maintained on the licensee, administrator and each employee. Each personnel record shall contain the following information: (11) Tuberculosis test documents... The licensee did not have the tuberculosis test results for S5. Deficiencies are being cited based on LPA observation; see LIC D. An exit interview was conducted and a copy of this report and appeal rights were given to Facility Manager Chiante Leonard.

met_with: Dana Taylor Administrator, Chiante Leonard Facility Manager


summary: Facility Evaluation

raw_content:
Narrative:
On November 22, 2022 at 8: AM, Licensing Program Analysts (LPA) Jessica Peete conducted an unannounced annual inspection at Plan It Life Short Term Residential Therapeutic Program (STRTP). LPA was met by Facility Manager Chiante Leonard. LPA Peete visited the facility on 11/10/2022 and 11/21/2022 to complete inspection of the Physical Plant, Operational Requirements, Disaster Preparedness, Core Therapeutic Services, Emergency Intervention Plan, and Staff File review. At 9: AM LPA began review of five client files (C1-C5). assisted by Facility Manager Chiante Leonard, Therapist Latoya Jackson, and Case Manager Sienna Banfield. At 9: AM LPA observed the licensee was not in compliance with California Code of Regulations (CCR) 80069(c)(1) The regulation is stated as follows: (c) The medical assessment shall include the following: (1) The results of an examination for communicable tuberculosis and other contagious/infectious diseases. The licensee did not have the tuberculosis examination results for C1-C5. Per Facility Manager statement medical appointments to complete the tuberculosis examination have been scheduled for 11/28/2022 and 12/09/2022. At 11: AM LPA observed the licensee was not in compliance with Interim Licensing Standards (LIS) 87087(e). The regulation is stated as follows: (e) In every situation where children share a bedroom, the licensee shall document that the bedroom sharing arrangement ensures the health and safety of each child and that the children are compatible... This documentation shall be maintained in the child's record. The licensee did not have documentation of bedroom sharing arrangements on file for C1-C5. At 2: PM LPA continued with the review of the Operational Requirements assisted by the Facility Manager. All the documentation pertaining to this area of the inspection was provided, and no deficiencies were noted. (Continued on LIC C) Deficiencies are being cited based on LPA observation; see LIC D. An exit interview was conducted, and a copy of this report and appeal rights was provided to Facility Manager Chiante Leonard.