facility_name: STAR VIEW COMMUNITY TREATMENT FACILITY

summary: Complaint Investigation - Unsubstantiated - 1 allegation

raw_content:
Investigation Findings:
13On June 11, 2021, at 2: PM Regina Martin, Licensing Program Analyst (LPA) met with Kelly McMahon for the purpose of delivering complaint findings. The above-mentioned allegation was investigated by Community Care Licensing Division (CCLD) Investigations Bureau, Investigator Douglas Real. On January 19, 2021, CCLD received a complaint alleging minor was sexually assaulted while in care and staff did not prevent minor from self-harming. Information obtained during the investigation including interviews and related reports did not provide enough evidence to support allegations. Child #1 indicated that she was touched inappropriately underneath her clothes by Child #2 (see LIC811, dated 06/11/2021). Child #1 indicated that this incident was not reported to facility staff. Child #2 denied that she touched Child #1 inappropriately. Child #2 also denied that she and Child #1 had a physical or sexual relationship. There were no witnesses or documentary evidence to support that the allegations occurred. It has been determined that the allegations are Unsubstantiated at this time meaning, although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove or disprove that a violation occurred. There were no deficiencies cited during the investigation. A copy of this report is provided to Ms. McMahon by email. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Alan Henry LICENSING EVALUATOR NAME: Regina Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of 1

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Kelly McMahon


state: CA

raw_content:
Investigation Findings:
13On June 11, 2021, at 2: PM Regina Martin, Licensing Program Analyst (LPA) met with Kelly McMahon for the purpose of delivering complaint findings. The above-mentioned allegation was referred to Community Care Licensing Division (CCLD) Investigations Bureau. On December 14, 2020, CCLD received an allegation alleging unidentified staff member(s) had an inappropriate relationship with Client #1 (C1) [see LIC811, dated 06/11/2021]. Based on interviews there is not enough evidence to support alleged claim as C1 denies the allegation indicating that the allegation never happened and that the claim was a rumor. Further facility administration deny past issues or concerns of staff being inappropriate with C1. A review of records indicates C1 has remained consistent of her position during the investigation that the allegation is false. Due to limited information the allegation finding is Unsubstantiated at this time. There were no deficiencies cited during this investigation. A copy of this report is provided to Ms. McMahon by email. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Alan Henry LICENSING EVALUATOR NAME: Regina Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of 1

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

report_type: Complaint Investigation

met_with: Facility Representative

complaint_status: unsubstantiated


raw_content:
Investigation Findings:
13On June 11, 2021, at 2: PM Regina Martin, Licensing Program Analyst (LPA) met with Kelly McMahon for the purpose of delivering complaint findings. The above-mentioned allegation was investigated by Community Care Licensing Division (CCLD) Investigations Bureau, Investigator Peter Zertuche. On November 9, 2020, CCLD received a complaint of sexual abuse as report alleges Client #1 facility staff "sexually abused him" (see LIC811, dated 06/11/2021). Based on interviews and review of facility video surveillance footage, there is no corroborating evidence to support alleged abuse. Client #1 made inconsistent statements reporting the allegation occurred on different dates and sexual intercourse took place when it did not. Information reported did not coincide with what was observed on video. At no time does the video show Staff #1 in C1's room for an extended amount of time. Due to a lack of evidence at this time, the allegation is deemed Unsubstantiated. There were no deficiencies cited during this investigation. A copy of this report is provided to Ms. McMahon by email. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Alan Henry LICENSING EVALUATOR NAME: Regina Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of 1

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Due to the lack of evidence and inconsistent information obtained during the investigation, LPA determines that the allegation is Unsubstantiated at this meaning, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or disprove that a violation occurred. There were no deficiencies cited at this time. Exit interview was conducted and appeal Rights and a copy of this report will be emailed to Kelly McMahon, Facility Director.

Investigation Findings:
13On October 15, 2021 at 10:45am Licensing Program Analyst (LPA) Donald Martin conducted a follow-up complaint inspection and spoke with Kelly McMahon, Facility Director and delivered findings for the above complaint allegation. During the course of investigating the allegation for minor sustained unexplained injuries while in care, LPA conducted interviews and reviewed the video footage from the incident. Interviews and video did not produce evidence to support the allegation. Video evidence showed Child #1 rubbing his own face on the carpet while being restrained. Video footage also shows staff assisting client to a seated position as a result. Child #1 refused to speak with LPA during the visit. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Donald C Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, N. Continental Blvd. #290B FACILITY NAME: STAR VIEW COMMUNITY TREATMENT FACILITYFACILITY NUMBER: VISIT DATE: 10/15/2021

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Kelly McMahon-Facility Director


raw_content:
Narrative:
Due to lack of evidence and inconsistent information obtained during the investigation LPA determines that the allegation is Unsubstantiated at this time meaning, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or disprove that a violation occurred. There were no deficiencies cited at this time. Exit interview was conducted and appeal Rights and a copy of this report will be emailed to Kelly McMahon, Facility Director.

Investigation Findings:
13On October 25, 2021 at 2:15pm Licensing Program Analyst (LPA) Donald Martin conducted a follow-up complaint inspection and spoke with Kelly McMahon, Facility Director and delivered findings for the above complaint allegation. During the course of investigating the allegation for staff did not prevent inappropriate sexual behavior between minors, LPA conducted interviews and collected the unit roster from December 2020 and July 2021. Interviews and documentary evidence did not produce corroborating evidence to support allegation. Unit roster shows the two clients in question residing in different rooms. C2 also denies allegation. Child #1 was unavailable for comment due to being in the PHF unit. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Donald C Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, N. Continental Blvd. #290B FACILITY NAME: STAR VIEW COMMUNITY TREATMENT FACILITYFACILITY NUMBER: VISIT DATE: 10/25/2021

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


summary: Complaint Investigation - Unsubstantiated

raw_content:
Narrative:
Staff interviews were consistent with the distribution of snacks. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove or disprove that a violation occurred; therefore, the above allegations are Unsubstantiated. There are no deficiencies being cited at this time. Exit interview was conducted, Appeal Rights and a copy of this report will be emailed to the facility.

Investigation Findings:
13On December 28, 2021 at 2pm Licensing Program Analyst (LPA) Donald Martin conducted a follow-up complaint inspection and spoke with Kelly McMahon, Facility Director. The purpose of the inspection was to provide findings for the above complaint allegations. During the course of investigating the allegations for Facility restricting youth access to personal belongings and facility not allowing youth access to snacks, LPA conducted interviews. The interviews did not produce corroborating evidence to support said allegations. Interviews revealed inconsistent statements and no witnesses to suggest allegations occurred. There was no evidence that staff didn't allow youth snacks or access to personal belongings. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Donald C Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, N. Continental Blvd. #290B FACILITY NAME: STAR VIEW COMMUNITY TREATMENT FACILITYFACILITY NUMBER: VISIT DATE: 01/03/2022


raw_content:
Narrative:
Although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove or disprove that a violation occurred; therefore, the above allegations are Unsubstantiated. There were no deficiencies cited at the time of the visit. Exit interview was conducted, Appeal Rights and a copy of this report will be mailed to the facility.

Investigation Findings:
13On March 1, 2022 at 2pm Licensing Program Analyst (LPA) Donald Martin conducted a follow-up complaint inspection and spoke with Kelly McMahon, Facility Director. The purpose of the inspection was to deliver findings for the above complaint allegations. During the course of investigating the allegations of Staff threatened youth, Staff made inappropriate comments to youth and Facility does not provide a safe environment for youth, interviews were conducted. The interviews did not produce corroborating evidence to support said allegations. Interviews revealed inconsistent statements and no witnesses to suggest allegations occurred. There was no evidence that Staff threatened youth or made inappropriate comments to youth. Client stated not remembering the incident at all. Client also mentioned feeling safe in the facility during the interview. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Donald C Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, N. Continental Blvd. #290B FACILITY NAME: STAR VIEW COMMUNITY TREATMENT FACILITYFACILITY NUMBER: VISIT DATE: 03/01/2022


raw_content:
Narrative:
Although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove or disprove that a violation occurred; therefore, the above allegations are Unsubstantiated. There were no deficiencies cited at the time of the visit. Exit interview was conducted, Appeal Rights and a copy of this report will be mailed to the facility.

Investigation Findings:
13On March 11, 2022 at 12pm Licensing Program Analyst (LPA) Donald Martin conducted a follow-up inspection for the above facility. The purpose of this inspection is to provide findings for the above complaint investigation. LPA delivered the findings to Facility Director, Kelly McMahon. During the course of investigating the allegations of Facility staff inappropriately restrained youth and facility staff did not dispense medication as prescribed, interviews were conducted and documents provided. The interviews did not produce corroborating evidence to support said allegations. Interviews revealed inconsistent statements and no witnesses to suggest allegations occurred. There was no evidence that facility staff inappropriately restrained youth. All staff denied the allegation and the client refused to speak with LPA. For facility staff not dispensing medication as prescribed, the nurse provided documentation that stated how the medication is to be dispensed to the client. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Donald C Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, N. Continental Blvd. #290B FACILITY NAME: STAR VIEW COMMUNITY TREATMENT FACILITYFACILITY NUMBER: VISIT DATE: 03/11/2022

met_with: Kelly McMahon-Faciity Director


raw_content:
Narrative:
AMENDED FOR SIGNATURE Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or disprove that a violation occurred; therefore, the above allegation is Unsubstantiated. There are no deficiencies being cited at this time.

Investigation Findings:
13On May 23, 2022 at 12pm Licensing Program Analyst (LPA) Donald Martin conducted a follow up complaint inspection and spoke with Facility Director, Kelly McMahon. The purpose of this inspection was to deliver findings for the above complaint allegation. During the course of investigation the allegation for facility staff handled youth in a rough manner, interviews were conducted and documents obtained. The interview did not produce corroborating evidence to support said allegation. Interviews revealed inconsistent statements and no witnesses to suggest allegation occurred. There was no evidence of facility staff handling youth in a rough manner. Documentary evidence indicated that the client was put in a restraint due to physical threats towards staff and behavior. Although an injury to Child #1 did occur, it appeared to have been self inflicted by biting the tongue and not force by staff. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Donald C Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, N. Continental Blvd. #290B FACILITY NAME: STAR VIEW COMMUNITY TREATMENT FACILITYFACILITY NUMBER: VISIT DATE: 05/23/2022


raw_content:
Narrative:
Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or disprove that a violation occurred; therefore, the above allegation is Unsubstantiated. There are no deficiencies being cited at this time.

Investigation Findings:
13On June 2, 2022 at 8:30am Licensing Program Analyst (LPA) Donald Martin conducted a follow up complaint inspection and spoke with Facility Director, Kelly McMahon. The purpose of this inspection was to deliver findings for the above complaint allegation. During the course of investigation the allegation for facility staff handled youth in a rough manner, interviews were conducted and documents obtained. The interview did not produce corroborating evidence to support said allegation. Interviews revealed inconsistent statements and no witnesses to suggest allegation occurred. There was no evidence of facility staff inappropriately restrained a minor. Video evidence showed Child #1 out of control and restrained approprialtely by Staff. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Donald C Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, N. Continental Blvd. #290B FACILITY NAME: STAR VIEW COMMUNITY TREATMENT FACILITYFACILITY NUMBER: VISIT DATE: 06/02/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or disprove that a violation occurred; therefore, the above allegation is Unsubstantiated. There are no deficiencies being cited at this time.

Investigation Findings:
13On August 25, 2022 at 3pm, Licensing Program Analyst (LPA) Donald Martin conducted a follow up complaint inspection and spoke with Facility Director, Kelly McMahon. The purpose of this inspection was to deliver findings for the above complaint allegation. During the course of investigation the allegation for facility is without towels, facility denying food to minors and minors are being placed on restriction, interviews were conducted and documents obtained. The interviews did not produce corroborating evidence to support said allegations. Interviews revealed inconsistent statements and no witnesses to suggest allegations occurred. There was no evidence of the facility being without towels. Picture taken of the linen closet showed plenty of towels. The facility provided a menu and substitute menu for clients who may have missed the scheduled meal. There was no evidence of minors being placed on restriction without merrit. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Donald C Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, N. Continental Blvd. #290B FACILITY NAME: STAR VIEW COMMUNITY TREATMENT FACILITYFACILITY NUMBER: VISIT DATE: 08/25/2022


raw_content:
Narrative:
Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or disprove that a violation occurred; therefore, the above allegation is Unsubstantiated. There are no deficiencies being cited at this time.

Investigation Findings:
13On September 29, 2022 at 10am Licensing Program Analyst (LPA) Donald Martin arrived at the above facility. The Purpose of this visit is to deliver finding for the above allegations. LPA met with Troy Traylor, Facility Manager and was allowed into the facility. During the course of investigating the allegations for staff financially abused minors in care, minors funds are mismanaged and minors needs are not being met, interviews were conducted and documents obtained. The interview did not produce corroborating evidence to support said allegations. Interviews revealed inconsistent statements and no witnesses to suggest allegations occurred. There was no evidence that staff financially abused minors in care or that staff funds are being mismanaged. There was no evidence that minors needs are not being met. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Donald C Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, N. Continental Blvd. #290B FACILITY NAME: STAR VIEW COMMUNITY TREATMENT FACILITYFACILITY NUMBER: VISIT DATE: 09/29/2022


raw_content:
Narrative:
Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or disprove that a violation occurred; therefore, the above allegation is Unsubstantiated. There are no deficiencies being cited at this time.

Investigation Findings:
13On October 6, 2022 at 10am Licensing Program Analyst (LPA) Donald Martin arrived at the above facility. The Purpose of this visit is to deliver findings for the above allegations. LPA met with Kelly McMahon, Facility Director and was allowed into the facility. During the course of investigating the allegations for Minor does not have adequate clothing interviews were conducted and documents obtained. The interview did not produce corroborating evidence to support said allegations. Interviews revealed inconsistent statements and no witnesses to suggest allegations occurred. LPA viewed Child #1's clothing supply and Clothing allowance sheets. Child #1 had adequate clothing and the log was up to date. at the time of the visit. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Donald C Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, N. Continental Blvd. #290B FACILITY NAME: STAR VIEW COMMUNITY TREATMENT FACILITYFACILITY NUMBER: VISIT DATE: 10/06/2022

met_with: Kelly McMahon-Facility Manager


raw_content:
Narrative:
Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or disprove that a violation occurred; therefore, the above allegation is Unsubstantiated. There are no deficiencies being cited at this time.

Investigation Findings:
13On October 17, 2022 at 3pm Licensing Program Analyst (LPA) Donald Martin arrived at the above facility. The Purpose of this visit is to deliver finding for the above allegations. LPA met with Michael Traylor, Facility Manager and was allowed into the facility. During the course of investigating the allegations for inappropriate sexual interaction between minors, interviews were conducted. The interview did not produce corroborating evidence to support said allegations. Interviews revealed inconsistent statements and no witnesses to suggest allegations occurred. There was no evidence that clients had inappropriate sexual interaction. The clients were housed on two separate units and no ultra sounds have been performed on any of the clients at the facility. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Donald C Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, N. Continental Blvd. #290B FACILITY NAME: STAR VIEW COMMUNITY TREATMENT FACILITYFACILITY NUMBER: VISIT DATE: 10/17/2022

met_with: Michael Traylor-Facility Manager


raw_content:
Narrative:
On April 12, 2022, LPA R. Martin initiated the investigation and obtained requested related documentation. Information obtained during the investigation including, confidential interviews, review of related Incident Report, review of Client and Staff records as well as review of related reports from the Department of Children and Family Services revealed a lack of evidence to substantiate alleged sexual abuse. Confidential statements and documentary records found that reported allegations did not rise to the level of sexual abuse by S1 towards C1. Based on the information obtained, the allegation is deemed unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. There are no deficiencies cited at this time. A copy of this report will be emailed to Kelly McMahon.

Investigation Findings:
UnsubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion:

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Kelly McMahon, Senior Administrator


raw_content:
Narrative:
LPA witnessed a successful restraint with no abuse by staff on the video. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or disprove that a violation occurred; therefore, the above allegation is Unsubstantiated. There are no deficiencies being cited at this time.

Investigation Findings:
13On January 31, 2023 at 9am Licensing Program Analyst (LPA) Donald Martin arrived at the above facility. The Purpose of this visit is to deliver finding for the above allegations. LPA met with Kelly McMahon, Facility Director and was allowed into the facility. During the course of investigating the allegations of Staff hit resident, resident was injured while in care, staff was verbally abusive to resident, staff do not provide adequate supervision to residents, residents are disrespected by staff and resident representatives are not allowed to visit residents in the facility, interviews were conducted and documents obtained. The interview did not produce corroborating evidence to support said allegations. Interviews revealed inconsistent statements and no witnesses to suggest allegations occurred. LPA viewed the film of the incident. There was no evidence of any of the allegations occurring. LPA saw Child #1 throw a basketball at Staff #1. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Donald C Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, N. Continental Blvd. #290B FACILITY NAME: STAR VIEW COMMUNITY TREATMENT FACILITYFACILITY NUMBER: VISIT DATE: 01/31/2023

met_with: Rodney Hall-Program Director


raw_content:
Narrative:
Staff denied refusing to treat the client's wounds and stated the client was seen by the facility nurse, taken to the hospital for further evaluation, and staff provided follow up care. Client statements were inconsistent and did not produce corroborating evidence that staff use inappropriate language toward minor; that staff threaten minor; that staff make inappropriate comments towards minor; nor that staff refused to treat minor's wound. Additionally, there was no witness to corroborate the allegations. Based on information obtained, the allegations are found to be unsubstantiated. Although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove the alleged violations did or did not occur. No deficiencies cited. Exit interview completed and a copy of this report was left with or emailed to CFT Program Director.

Investigation Findings:
13On April 27, 2023 at 9: AM, Licensing Program Analyst (LPA) C. White conducted an unannounced visit to Star View Community Treatment Facility for the purpose of concluding the investigation and deliver findings on the above allegations. LPA met with Rodney Hall, CFT Program Director and discussed the findings. During the course of this investigation, LPA interviewed pertinent parties and reviewed records. Confidential interviews and records did not produce corroborating evidence to support the allegations. Staff stated one of the facility's shower panels was repaired in October 2022, due to a broken tile. Staff stated the facility has never been without hot water, that the boiler power panel was repaired, and during the time of repair clients had limited access to hot water. Staff stated they use trauma informed care to communicate with clients, that they do not use inappropriate language, make inappropriate comments, nor threaten any of the clients as that behavior is prohibited. Continued on LIC 9099C. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Lakescia Smith LICENSING EVALUATOR NAME: Charmetha White LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, N. Continental Blvd. #290B FACILITY NAME: STAR VIEW COMMUNITY TREATMENT FACILITYFACILITY NUMBER: VISIT DATE: 04/27/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Rodney Hall - CFT Program Director


raw_content:
Narrative:
Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or disprove that a violation occurred; therefore, the above allegation is Unsubstantiated. There are no deficiencies being cited at this time.

Investigation Findings:
13On May 3, 2023 at 10am, Licensing Program Analyst (LPA) Donald Martin conducted a follow up complaint inspection and spoke with Program Director, Rodney Hall. The purpose of this inspection was to deliver findings for the above complaint allegation. During the course of investigation the allegation for staff member made an inappropriate comment toward minor, interviews were conducted and documents obtained. The interviews did not produce corroborating evidence to support said allegations. Interviews revealed inconsistent statements and no witnesses to suggest allegations occurred. There was no evidence of the staff member making an inappropriate comment toward minor. Staff member in question works the overnight shift on a different unit than Child #1. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Donald C Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, N. Continental Blvd. #290B FACILITY NAME: STAR VIEW COMMUNITY TREATMENT FACILITYFACILITY NUMBER: VISIT DATE: 05/03/2023


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Narrative:
LPA viewed the video from the incident and it appeared that Child #1 was the aggressor and the nurse was present throughout the restraint. There was no audio to the video, so LPA was unable to corroborate the inappropriate conversation allegation. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or disprove that a violation occurred; therefore, the above allegation is Unsubstantiated. There are no deficiencies being cited at this time.

Investigation Findings:
13On May 3, 2023 at 12pm, Licensing Program Analyst (LPA) Donald Martin conducted a follow up complaint inspection and spoke with Program Director, Rodney Hall. The purpose of this inspection was to deliver findings for the above complaint allegation. During the course of investigation the allegation for staff member made an inappropriate comment toward minor, interviews were conducted and documents obtained. The interviews did not produce corroborating evidence to support said allegations. Interviews revealed inconsistent statements and no witnesses to suggest allegations occurred. There was no evidence that minor sustained bruises while in care, staff did not seek medical care for minor or staff speaks to minors inappropriately. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Donald C Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, N. Continental Blvd. #290B FACILITY NAME: STAR VIEW COMMUNITY TREATMENT FACILITYFACILITY NUMBER: VISIT DATE: 05/03/2023


raw_content:
Narrative:
This report is amended from 5/3/2023 to update findings. Video footage showed Child #1 and Child #2 engaged in a physical altercation. Staff separated clients and no injuries were observed. C#1 and C#2 did not require any medical attention. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that a violation occurred; therefore, the above allegation is Unsubstantiated. There are no deficiencies being cited at this time.

Investigation Findings:
13This report is amended from 5/3/2023 to update findings. On 11/16/2023, at 8:30am, Licensing Program Analyst (LPA) Donald Martin conducted a follow up complaint inspection and spoke with Administrator, Kelly McMahon. The purpose of this inspection was to deliver findings for the above complaint allegation. During the course of investigation the allegation for staff did not prevent minors from engaging in a physical altercation, interviews were conducted, video and documents were obtained and reviewed. The interviews did not produce corroborating evidence to support said allegation. Interviews revealed inconsistent statements and no witnesses to suggest allegation occurred. There was no evidence that staff did not prevent minors from engaging in a physical altercation. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Donald C Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, N. Continental Blvd. #290B FACILITY NAME: STAR VIEW COMMUNITY TREATMENT FACILITYFACILITY NUMBER: VISIT DATE: 05/03/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
LPA witnessed two separate restraints on Child # LPA witnessed a successful restraint with no abuse by staff on the video. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or disprove that a violation occurred; therefore, the above allegation is Unsubstantiated. There are no deficiencies being cited at this time.

Investigation Findings:
13On June 29, 2023 at 9am Licensing Program Analyst (LPA) Donald Martin arrived at the above facility. The Purpose of this visit is to deliver finding for the above allegations. LPA met with Michael Traylor, Facility Manager and was allowed into the facility. During the course of investigating the allegations of Staff member(s) inappropriately restrained child and Staff did not seek medical attention when minor requested it , interviews were conducted and documents obtained. The interview did not produce corroborating evidence to support said allegations. Interviews revealed inconsistent statements and no witnesses to suggest allegations occurred. LPA viewed the film of the incident. There was no evidence of any of the allegations occurring. LPA saw Child #1 being escorted to the timeout room without incident. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Donald C Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, N. Continental Blvd. #290B FACILITY NAME: STAR VIEW COMMUNITY TREATMENT FACILITYFACILITY NUMBER: VISIT DATE: 06/29/2023


raw_content:
Narrative:
Upon inspection and observation of additional client showers, LPA observed some markings on the shower floor and wall, which appeared to be mildew from trapped humidity when showering. LPA was unable to identify observed markings on the shower floor as mold. LPA provided evidentiary documentation of photos of the shower in the Neptune and Moon units. Documentary evidence revealed routine daily cleaning by facility housekeeping staff twice a day to manage and prevent mold growth. LPA obtained copies of daily housekeeping and cleaning logs. Documentary evidence, interviews, and statements obtained during the investigation process, did not corroborate the allegation, Staff does not ensure facility is kept free of pests. It was reported that there are ants in the common area of the units, however, confidential interviews and LPA observation did not reveal that there are ants in the common area or facility. Documentary evidence reflects monthly pest control services at the facility. LPA obtained copies of invoices for monthly pest control services at the facility. Based on the interviews conducted and documentary evidence, the information gathered did not produce corroborating evidence to support the allegations, Staff does not ensure facility is kept free of mold and Staff does not ensure facility is kept free of pests. LPA was unable to determine if the above said allegations occurred, therefore the allegations are determined to be unsubstantiated, meaning that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that a violation occurred. If any additional information is received, this complaint can be amended, and the finding can be changed. Based on the observations made during today's visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. Exit interview was conducted, and a copy of this report will be emailed to the Administrator.

Investigation Findings:
13On June 29, 2023, at 2:27pm, Licensing Program Analyst (LPA) Daphne Edison made an unannounced visit to Star View Community Treatment Facility and spoke with Kelly McMahon, Administrator. The purpose of this visit was to deliver the findings for the above complaint allegations. During the investigation LPA Edison interviewed and accounted for all available relevant parties; and gathered pertinent information regarding the allegations. Based on the documentary evidence, interviews, and statements obtained during the investigation process, the allegation, Staff does not ensure facility is kept free of mold could not be corroborated. Although it was reported that there was mold in client showers, consistent statements and LPA inspection and observation did not substantiate the allegation. Consistent statements revealed housekeeping staff perform daily cleaning of client bathrooms including cleaning, disinfecting, and scrubbing shower walls and tile. Continued on LIC 9099-C UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Lakescia Smith LICENSING EVALUATOR NAME: Daphne Edison LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, N. Continental Blvd. #290B FACILITY NAME: STAR VIEW COMMUNITY TREATMENT FACILITYFACILITY NUMBER: VISIT DATE: 06/29/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Kelly McMahon-Administrator


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Narrative:
No visible injuries were observed, and Child #1 denied medical attention. Documentary evidence indicated that Child #1 was taken to a medical provider after an insect bite became infected and infection was treated. Statements indicated that Child #1 was gifted an expensive wig by her mother. Child #1 would loan wig to other children in care or leave wig laying around facility. Statements indicate that wig is currently in Child #1's personal belongings, because she wears it from time to time. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or disprove that a violation occurred; therefore, the above allegation is Unsubstantiated. There are no deficiencies being cited at this time.

Investigation Findings:
13THIS REPORT IS AMENDED FROM 09/12/2023, TO CORRECT LANGUAGE. On September 28, 2023, at 1pm Licensing Program Analyst (LPA), Donald Martin arrived at the above facility for the purpose of delivering findings for the above complaint investigation. Health and safety assessment was conducted, and LPA met with Facility Manager, Michael Traylor and was allowed in the facility. During the investigation, LPA conducted interviews and obtained and reviewed documents. The interviews did not produce corroborating evidence to support allegations. Interviews revealed inconsistent statements and no witnesses to suggest allegations occurred. Staff denied observing or speaking to Child #1 inappropriately. Statements indicated that during restraint, nurse was present and medical services were offered. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Donald C Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, N. Continental Blvd. #290B FACILITY NAME: STAR VIEW COMMUNITY TREATMENT FACILITYFACILITY NUMBER: VISIT DATE: 09/12/2023


raw_content:
Narrative:
Two of the facility showers were completely remodeled and a new water heater/boiler was replaced. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or disprove that a violation occurred; therefore, the above allegation is Unsubstantiated. There are no deficiencies being cited at this time.

Investigation Findings:
13On October 31, 2023 at 11:30am, Licensing Program Analyst (LPA) Donald Martin conducted a follow up complaint inspection and spoke with Program Director, Rodney Hall. The purpose of this inspection was to deliver findings for the above complaint allegation. During the course of investigation the allegation for staff did not ensure that facility is free from pests. interviews were conducted and documents obtained. The interviews did not produce corroborating evidence to support said allegations. Interviews revealed inconsistent statements and no witnesses to suggest allegations occurred. There was no evidence that staff did not ensure that facility is free from pests. The facility provided current pest control reciepts to LPA along with daily visits from housekeeping. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Donald C Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION EL SEGUNDO CRP RO, N. Continental Blvd. #290B FACILITY NAME: STAR VIEW COMMUNITY TREATMENT FACILITYFACILITY NUMBER: VISIT DATE: 10/31/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or disprove that a violation occurred; therefore, the above allegation is Unsubstantiated. There are no deficiencies being cited at this time.

Investigation Findings:
13On January 9, 2024 at 9am Licensing Program Analyst (LPA), Donald Martin arrived at the above facility for the purpose of delivering findings for the above complaint investigation. Health and safety assessment was conducted, and LPA met with Facility Manager, Michael Traylor and was allowed in the facility. During the investigation, LPA conducted interviews and obtained and reviewed documents. The interviews did not produce corroborating evidence to support allegations. Interviews revealed inconsistent statements and no witnesses to suggest staff took minor's personal property. Child #1 left the wig in the day room and occasionally would let peers use it. Staff #! purchased a new wig for Child #! due to it coming up missing. For staff spoke to minor inappropriately, staff pushed minor while in care and staff choked minor, the interviews did not produce definitive evidence to determine if the incidents occurred. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Donald C Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION EL SEGUNDO CRP RO, N. Continental Blvd. #290B FACILITY NAME: STAR VIEW COMMUNITY TREATMENT FACILITYFACILITY NUMBER: VISIT DATE: 01/09/2024


raw_content:
Narrative:
There was no time, date or staff indicated by Child #1 during the interview. During the visit, Although Child #1 did have superficial scars that were healed, LPA did not notice any visible scars consistent with the allegations on Child #1. The scars noticed appeared to be consistent with self harming scars. LPA reviewed a weeks worth of footage. No restraint on Child #1 was seen by LPA. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that a violation occurred; therefore, the above allegation is Unsubstantiated. There are no deficiencies being cited at this time.

Investigation Findings:
13On January 26, 2024 at 11:45am, Licensing Program Analyst (LPA) Donald Martin conducted a follow up complaint inspection and spoke with Administrator, Kelly McMahon. The purpose of this inspection was to deliver findings for the above complaint allegation. During the course of investigation the allegation for staff inappropriately restrains minor resulting in injury, interviews were conducted video reviewed, and documents were obtained and reviewed. The interviews did not produce corroborating evidence to support said allegation. Interviews revealed inconsistent statements and no witnesses to suggest allegation occurred. There was no evidence that staff inappropriately restrains minor resulting in injury. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Donald C Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION EL SEGUNDO CRP RO, N. Continental Blvd. #290B FACILITY NAME: STAR VIEW COMMUNITY TREATMENT FACILITYFACILITY NUMBER: VISIT DATE: 01/26/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Child #1 could not indicate to LPA what items were missing. Child #1 could not indicate to LPA what client she was hit by. There were no incident reports indicating that a fight occurred with Child #1 and another client. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that a violation occurred; therefore, the above allegation is Unsubstantiated. There are no deficiencies being cited at this time.

Investigation Findings:
13On January 26, 2024 at 3:45pm, Licensing Program Analyst (LPA) Donald Martin conducted a follow up complaint inspection and spoke with Administrator, Kelly McMahon. The purpose of this inspection was to deliver findings for the above complaint allegation. During the course of investigation the allegation for minor was hit by another minor in care and facility failed to safeguard resident property, interviews were conducted, video was viewed and documents were obtained and reviewed. The interviews did not produce corroborating evidence to support said allegation. Interviews revealed inconsistent statements and no witnesses to suggest allegation occurred. There was no evidence that minor was hit by another minor in care nor did the facility fail to safeguard resident property. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Donald C Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION EL SEGUNDO CRP RO, N. Continental Blvd. #290B FACILITY NAME: STAR VIEW COMMUNITY TREATMENT FACILITYFACILITY NUMBER: VISIT DATE: 01/26/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Staff denied that C1 is physically or verbally abused. Statements indicated that staff was not observed to have punched C1. C1 was not observed to have to any bruising or scarring consistent with being punched. Documentary evidence indicated the dates and time medication was offered to C1. Documentary evidence indicated that C1 missed medication 3 times due to refusing to take medication. Statements indicated that children in care have access to personal items upon request. There was no physical or documentary evidence to suggest allegations occurred. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that a violation occurred; therefore, the above allegation is Unsubstantiated. There are no deficiencies being cited at this time.

Investigation Findings:
13On March 29, 2024, at 12:45pm, Licensing Program Analyst (LPA), Donald Martin conducted a follow up complaint inspection and spoke with Facility Manager, Michael Traylor. The purpose of this inspection was to deliver findings for the above complaint allegations. During the investigation, LPA conducted confidential interviews, viewed video footage, and obtained and reviewed Child #1 (C1) Medication Administration Records (MAR) and Incident Report dated 8/16/2022. The confidential interviews did not produce corroborating evidence to support said allegations. Staff denied allegations. Statements indicated that C1 left facility on an unauthorized absence by bending part of a fence and climbing a tree in the front of the facility. The Fire Department assisted with getting Child #1 out of the tree. Statements indicated that C1 engaged in self-harming behavior while in the tree by tying a cloth around neck. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Donald C Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION EL SEGUNDO CRP RO, N. Continental Blvd. #290B FACILITY NAME: STAR VIEW COMMUNITY TREATMENT FACILITYFACILITY NUMBER: VISIT DATE: 03/29/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
but not for as long as they had been used to. The replacement boiler was ordered but had been delayed due to the ships being stuck in the harbor because of Covid-19 issues. The boiler has been delivered and installed. There was no evidence that C1 was denied a shower. The client did not want to use the shower that was off of the unit and therefore, refused to shower until the shower on the unit was free. There was no evidence that staff inappropriately restrains minor. Video was reviewed of the date of the incident. No restraint was witnessed by LPA. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that a violation occurred; therefore, the above allegation is Unsubstantiated. There are no deficiencies being cited at this time.

Investigation Findings:
13On April 23, 2024 at 2:30pm, Licensing Program Analyst (LPA) Donald Martin conducted a follow up complaint inspection and spoke with Facility Manager, Michael Traylor. The purpose of this inspection was to deliver findings for the above complaint allegation. During the course of investigation the allegation for facility does not have hot water, staff denied youth a shower and staff inappropriately restrains minor, interviews were conducted video reviewed, and documents were obtained and reviewed. The interviews did not produce corroborating evidence to support said allegation. Interviews revealed inconsistent statements and no witnesses to suggest allegation occurred. The facility did have to replace a boiler which caused the facility to experience cold water at times. Clients were able to take hot showers, UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Donald C Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION EL SEGUNDO CRP RO, N. Continental Blvd. #290B FACILITY NAME: STAR VIEW COMMUNITY TREATMENT FACILITYFACILITY NUMBER: VISIT DATE: 04/23/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Evidence obtained from confidential interviews with pertinent witnesses including two residents and four staff members revealed that Y1 was never restrained. Based on interviews, Y1 charged at Staff #1 (S1) and started "swinging" their arms at S1, hitting S1, leaving S1 cornered in the room. Furthermore, all witnesses corroborated that S1 did not fight back but "ducked" and attempted to block Y1's punches by holding Y1. All witnesses denied that any staff interceded during the altercation since the incident happened so quickly and both S1 and Y1 fell to the ground. During the altercation, Y1 hit the edge of the closet and the ground on their way down, according to a witness. Witness account also indicated that it appeared Y1 fell from slipping on Y1's socks. Witnesses also corroborated that S1 fell on top of Y1 when they both hit the floor. Based on medical records and evidence obtained from confidential interview with a medical professional indicated that Y1 sustained three (3) hard impacts: fracture on left side (behind the ear), bruising and ear injury on right side, and bruising of the brain on the front side. Therefore, Y1's fall and hitting the edge of the closet, landing hard on the ground and S1 landing on top of Y1 (possible head-on-head collision, or chin-on-head collision) could corroborate how those impacts caused severe injury and skull fracture. Therefore, based on confidential interviews and documentary evidence, including medical assessment, the totality of circumstances surrounding the incident does not confirm that Y1 was restrained or physically abused by staff. There is a lack of evidence to prove alleged physical abuse. Therefore, the allegation is unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. There are no deficiencies cited per California Code of Regulations, Title 22, at this time. Exit interview completed. Appeal rights discussed a copy of this report and LIC811, was provided to Administrator during this visit.

Investigation Findings:
UnsubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion:

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


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Investigation Findings:
13Licensing Program Analyst Connie Jones-Steward investigated the above allegation. LPA interviewed clients and staff as well as reviewed work orders. Though clients maintained that staff uses excessive force and "police tactics" during restraints, all staff denied speaking inappropriately to clients or using inappropriate restraint techniques or language with the clients. There is evidence of problems with the water heating system in one cottage. However, according to interviews and review of workorders these issues were professionally repaired. It was also agreed that there were adequate shower facilities in an ajacent wing to accommodate the number of clients during the repair period. Review of worker orders also reveal that a pest control company provided services in August, September and October of 2022 and that technicians saw no evidence of pests during their service calls. Based on the available evidence, there is not sufficient evidence to substantiate the above allegations, therefore they are resolved as unsubstantiated. An unsubstantiated finding means that although an allegation may have happened, there is not enough evidence to substantiate that it did happen. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Lakescia Smith LICENSING EVALUATOR NAME: Connie Jones-Steward LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of 1

met_with: Rodney Hall, Program Manager


raw_content:
Narrative:
There was no evidence that staff inappropriately restrained minor in care resulting in bruising. Client had no bruising on her when interviewed. LPA collected incident reports that indicated client being restrained and seen by a nurse. No bruising reported. There was no evidence that minor speaks inappropriately to another minor in care. This allegation was said by Child #1 to have occurred on the Psychiatric Hospital Facility (PHF) unit months before the complaint was filed. Child #1 could not remember the name of the client. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that a violation occurred; therefore, the above allegation is Unsubstantiated. There are no deficiencies being cited at this time.

Investigation Findings:
13On September 12, 2024 at 2pm, Licensing Program Analyst (LPA) Donald Martin conducted a follow up complaint inspection and spoke with Program Director, Rodney Hall. The purpose of this inspection was to deliver findings for the above complaint allegation. During the course of investigation the allegation for staff inappropriately restrained minor in care resulting in bruising and minor speaks inappropriately to another minor in care, interviews were conducted and documents obtained. The interviews did not produce corroborating evidence to support said allegations. Interviews revealed inconsistent statements and no witnesses to suggest allegations occurred. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Donald C Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION EL SEGUNDO CRP RO, N. Continental Blvd. #290B FACILITY NAME: STAR VIEW COMMUNITY TREATMENT FACILITYFACILITY NUMBER: VISIT DATE: 09/12/2024


raw_content:
Narrative:
There was no evidence that the facility is not allowing a minor placement in the facility. The placement agency failed to supply the requested documents for the clients entry into the facility. The placement agency had the incorrect regulations regarding the entry into a Community Treatment Facility (CTF). The placement agency thought the facility was and STRTP. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that a violation occurred; therefore, the above allegation is Unsubstantiated. There are no deficiencies being cited at this time.

Investigation Findings:
13On November 8, 2024 at 9:30am Licensing Program Analyst (LPA) Donald Martin conducted a follow up complaint inspection and spoke with Program Director, Rodney Hall. The purpose of this inspection was to deliver findings for the above complaint allegation. During the course of investigation the allegation for facility is not allowing a minor placement in the facility, interviews were conducted and documents obtained. The interviews did not produce corroborating evidence to support said allegations. Interviews revealed inconsistent statements and no witnesses to suggest allegations occurred. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Donald C Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION EL SEGUNDO CRP RO, N. Continental Blvd. #290B FACILITY NAME: STAR VIEW COMMUNITY TREATMENT FACILITYFACILITY NUMBER: VISIT DATE: 11/08/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
There was no evidence that staff speaks to minor in an inappropriate manner. There were no additional statements to to prove staff speaks inappropriate manner. There was no evidence that staff isolates minor in room, or staff refused minor to use the restroom. Child #1 stated that this incident occurred on the Psychiatric Hospital Facility (PHF) unit the previous year. There was no evidence that staff withholds food from minor and staff do not provide minor hygiene products. LPA inspected the food and hygiene closets which were kept according to the regulations. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or disprove that a violation occurred; therefore, the above allegation is Unsubstantiated. There are no deficiencies being cited at this time.

Investigation Findings:
13On November 21, 2024, at 1:30pm Licensing Program Analyst, (LPA) Donald Martin conducted a follow up complaint inspection and spoke with Program Manager, Michael Traylor. The purpose of this inspection was to deliver findings for the above complaint allegations. During the investigation LPA conducted confidential interviews and reviewed documentary evidence. The interviews did not produce corroborating evidence to support allegations. Interviews revealed inconsistent statements and no witnesses to suggest allegations occurred. There was no evidence to support that staff speaks to clients in care inappropriately and clients is care are refused access to the bathrooms. Facility serves breakfast, lunch, dinner, and snacks to clients in care and facility was observed to have ample food available for clients in care. Facility supplies hygiene products to clients in care which are available upon request. There are no deficiencies being cited at this time. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Donald C Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION EL SEGUNDO CRP RO, N. Continental Blvd. #290B FACILITY NAME: STAR VIEW COMMUNITY TREATMENT FACILITYFACILITY NUMBER: VISIT DATE: 11/08/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Michael Traylor-Program Manager


raw_content:
Narrative:
Based on confidential statements and documentary evidence, the allegation claiming C1 sustained a fractured clavicle resulting from S1 acting and/or responding in a harmful or injurious manner is substantiated. This action poses an immediate health, safety, and personal rights risk of harm to children placed in care. Facility cited for violation of California Code of Regulations, Title Division Six, Chapter 5 regulation 84072.1(b) Discipline Policies and Procedures. Video surveillance reveals C1 was no longer posing an immediate threat at the time S1 decided to employ a manual restraint, by physically tackling C1 to the ground, resulting in C1's subsequent injury. An enhanced civil penalty determination is pending currently. An exit interview was conducted. A copy of this report, the Confidential Names List and appeal rights were provided to the Administrator.

Investigation Findings:
UnsubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion: SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion:

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion: SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion:

met_with: Simone Smith, Clinical Director and Kelly McMahon, Senior Administrator


raw_content:
Narrative:
Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that a violation occurred; therefore, the above allegation is Unsubstantiated. There are no deficiencies being cited at this time.

Investigation Findings:
13On March 4, 2025 at 11am, Licensing Program Analyst (LPA) Donald Martin conducted a follow up complaint inspection and spoke with Program Manager, Michael Traylor. The purpose of this inspection was to deliver findings for the above complaint allegation. During the investigation LPA conducted confidential interviews and reviewed documentary evidence. The interviews did not produce corroborating evidence to support allegations. Interviews revealed inconsistent statements and no witnesses to suggest allegations occurred. There was no evidence to support that staff are not preventing inappropriate interactions between youths. A room change was conducted after the altercation. LPA witnessed staff presence via video when the altercation occurred. Staff are making efforts to keep the two clients away from each other. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Donald C Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION EL SEGUNDO CRP RO, N. Continental Blvd. #290B FACILITY NAME: STAR VIEW COMMUNITY TREATMENT FACILITYFACILITY NUMBER: VISIT DATE: 03/04/2025


raw_content:
Narrative:
The incident occurred inside of Child #1's bedroom. No camera footage was available, however LPA viewed video coverage of a different restraint performed on Child #1. Several staff were involved and the unit nurse was there to assist. No foul play was noticed by LPA. The facility provided documentation to administer medication to Child #1 in emergency situations. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that a violation occurred; therefore, the above allegation is Unsubstantiated. There are no deficiencies being cited at this time.

Investigation Findings:
13On March 4, 2025 at 11am, Licensing Program Analyst (LPA) Donald Martin conducted a follow up complaint inspection and spoke with Program Manager, Michael Traylor. The purpose of this inspection was to deliver findings for the above complaint allegation. During the investigation LPA conducted confidential interviews and reviewed documentary evidence. The interviews did not produce corroborating evidence to support allegations. Interviews revealed inconsistent statements and no witnesses to suggest allegations occurred. There was no evidence to support that staff are verbally abusing minor in care, inappropriately restrained minor in care or staff injected unprescribed medication to minor in care. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Donald C Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION EL SEGUNDO CRP RO, N. Continental Blvd. #290B FACILITY NAME: STAR VIEW COMMUNITY TREATMENT FACILITYFACILITY NUMBER: VISIT DATE: 03/04/2025

met_with: Michael Traylor-Program Director


summary: Complaint Investigation - Substantiated - 1 allegation

raw_content:
Narrative:
Confidential statements and video footage revealed that throughout the yoga session, the inappropriate touching and sexual contact between C1 and C2 was consensual. Documentary evidence showed staff member (S1) did not attempt to redirect any type of behavior(s) and was oblivious towards the inappropriate touching between C1 and C2 throughout the yoga session, as seen throughout the video footage. Staff (S1) received a written Disciplinary Notice as a result for not adhering to the "adequate safety and supervision to clients in staff's care." Based on documentary evidence and confidential statements, the allegation that a youth was sexually and inappropriately touched by another youth while in care is substantiated. This poses an immediate health, safety, and personal rights risk of harm to children placed in care. Facility is cited for violation of California Code of Regulations, Title Division Six, Chapter 5 regulation 84065.2 (b)(1) Personnel Duties. A copy of this report, LIC 811, and appeal rights are discussed and provided to Program Manager.

Investigation Findings:
SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion:

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion:

complaint_status: SUBSTANTIATED


raw_content:
Narrative:
Based on confidential interviews and review of incident reports the investigation was not promoted as there is a lack of evidence to support that staff inappropriately restrained minor causing injury. Therefore, the allegation is determined unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. There are no deficiencies cited per California Code of Regulations, Title 22, at this time. A copy of this report will be emailed to Program Manager.

Investigation Findings:
UnsubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion:

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Investigation Findings:
13Licensing Program Analyst Connie Jones-Steward investgated the allegation that C1 was forcibly fondled by C2 due to lack of supervision by staff. LPA interviewed both C1 & C2. LPA also interviewed S1, S2, S3, and S4. C1 and C2 admitted to sexually touching each. However, no exact date or time for the incident was given. It is believed to have happened on April 16, 2024. LPA spoke to all staff that worked the nightshift on that date. All night staff denied that it happened on their shifts. LPA reviewed the Needs and Services Plan for each client and neither involved a history of sexual acting out. Staff placed C1 & C2 in separate dorms in response to the allegation. Due to inadequate information on the time and date of the incident, and conflicting accounts from staff and clients LPA cannot determine that the incident occured due to lack of supervison. Therefore the allegation is resolved as unsubstantiated. Unsubstantiated means that although an allegation may have happened or is valid, there is not a preponderance of evidence that it did happen. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Lakescia Smith LICENSING EVALUATOR NAME: Connie Jones-Steward LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of 1


raw_content:
Narrative:
LPA viewed the food storage. The dates on the food was current and it was fully stocked. LPA did not witness spoiled food during the visit. LPA viewed the menu and the phone log. The menu had a variety of food and substitutes incase a client slept through a meal or didn't care for the meal that was being served. The phone log was up to date and interviews showed consistency towards clients getting phone calls regularly. Interviews did no show staff being disrespectful to clients in care. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that a violation occurred; therefore, the above allegation is Unsubstantiated. There are no deficiencies being cited at this time.

Investigation Findings:
13On April 8, 2025 at 1:30pm, Licensing Program Analyst (LPA) Donald Martin conducted a follow up complaint inspection and spoke with Program Manager, Michael Traylor. The purpose of this inspection was to deliver findings for the above complaint allegation. During the investigation LPA conducted confidential interviews and reviewed documentary evidence. The interviews did not produce corroborating evidence to support allegations. Interviews revealed inconsistent statements and no witnesses to suggest allegations occurred. There was no evidence to support that staff violated minors' personal rights, staff did not provide adequate food service or staff did not treat minors with respect. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Donald C Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION EL SEGUNDO CRP RO, N. Continental Blvd. #290B FACILITY NAME: STAR VIEW COMMUNITY TREATMENT FACILITYFACILITY NUMBER: VISIT DATE: 04/08/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
There was no evidence staff do not provide adequate food service. During the investigation, the food and menus were inspected. All foods met parameters of the regulations. There was no evidence staff serves molded food. Upon food inspection, LPA did not notice any molded or outdated foods. There was no evidence staff does not provide minors hygiene products. Upon inspection, LPA observed a hygiene storage closet that was filled with hygiene supplies. Supplies included items for different ethnicities as well. There was no evidence staff limit minor's phone calls. interviews indicated that clients are receiving daily phone calls and provisions are made if a client cant reach anyone during their initial phone call time. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that a violation occurred; therefore, the above allegation is Unsubstantiated. There are no deficiencies being cited at this time.

Investigation Findings:
13On June 18, 2025 at 12:30pm, Licensing Program Analyst (LPA) Donald Martin conducted a follow up complaint inspection and spoke with Program Director, Rodney Hall. The purpose of this inspection was to deliver findings for the above complaint allegation. During the investigation LPA conducted confidential interviews and reviewed documentary evidence. The interviews did not produce corroborating evidence to support allegations. Interviews revealed inconsistent statements and no witnesses to suggest allegations occurred. There was no evidence to support that staff speaks inappropriately to minors in care. No evidence could be proved from the interviews. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Donald C Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION EL SEGUNDO CRP RO, N. Continental Blvd. #290B FACILITY NAME: STAR VIEW COMMUNITY TREATMENT FACILITYFACILITY NUMBER: VISIT DATE: 06/18/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
There was no evidence that staff do not keep the facility clean or staff are not providing adequate food service to minors. LPA conducted an inspection of the facility at the time of the visit. The facility was in good condition and the housekeepers were cleaning. The food was inspected and there was no evidence of food being spoiled or outdated. There was no evidence that staff speak inappropriately to minors, staff yell(ing) at minors, staff hit(ing) minors, staff choked(ing) minors, or staff not treat(ing) minors with dignity. Interviews did not produce actual occurrences of this. There was not evidence that staff prevented minor from accessing bedroom, staff interrupted minors sleep or staff do not provide minors with privacy. All clients rooms and bathrooms require key entry due to suicidal ideations, all clients are awaken in the morning for breakfast and school and clients are required to have supervision during personal phone calls if the court orders. These things are listed in the facility program statement. There was no evidence that staff used inappropriate forms of discipline with minors. Interviews did not produces statements to support the allegation. There was no evidence that staff did not provide minor with appropriate bed linens for sleeping. Upon unit inspection, each client had their own bed linen for their beds and the linen closet was fully stocked with linen supplies. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that a violation occurred; therefore, the above allegation is Unsubstantiated. There are no deficiencies being cited at this time. 84172(1)(7) Personal Rights Welfare and Institutions Code Section 16001.9 states (1)To live in a safe, healthy, and comfortable home where they are treated with respect. (7)To have a placement that utilizes trauma-informed and evidence-based deescalation and intervention techniques. Staff #5 spoke to Child #1 in an unprofessional manner therefore the allegation is Substantiated.

Investigation Findings:
13On July 3, 2025 10am, Licensing Program Analyst (LPA) Donald Martin conducted a follow up complaint inspection and spoke with Program Director, Rodney Hall. The purpose of this inspection was to deliver findings for the above complaint allegation. During the investigation LPA conducted confidential interviews and reviewed documentary evidence. The interviews did not produce corroborating evidence to support allegations. Interviews revealed inconsistent statements and no witnesses to suggest allegations occurred. There was no evidence to support that staff staff do(does) not keep facility free of insects. LPA did an inspection of the facility. No irregular amount of insects were found. LPA received a copy of the receipt from the exterminator. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Donald C Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION EL SEGUNDO CRP RO, N. Continental Blvd. #290B FACILITY NAME: STAR VIEW COMMUNITY TREATMENT FACILITYFACILITY NUMBER: VISIT DATE: 07/03/2025


raw_content:
Narrative:
Based on confidential interviews and record reviews the investigation cannot be substantiated as there is a lack of evidence to support or prove that Y1 was inappropriately touched by another youth while in care. Therefore, the allegation is determined to be unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. There are no deficiencies cited per the California Code of Regulations, Title 22, at this time. A copy of this report will be provided to Program Manager and Administrator by email.

Investigation Findings:
UnsubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion:

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Michael Traylor, Program Manager


raw_content:
Narrative:
Interview evidence from the medical team and the nurses' notes show how the nurses assed the client, provided them with basic medical care while escalating the issue to the doctor. The nurses and doctor waited to see if the prescribed meds and diet would resolve the problem before taking them to the hospital. As the issues escalated, the facility referred the client to a Gastrointestinal Specialist and arranged for a surgical procedure. LPA reviewed emails exchanged between the facility and the client's attorney, showing that the facility was taking steps to resolve the client's needs, including referring the client to a Gastrointestinal Specialist and arranging for a surgical procedure before being in contact with the attorney. Based on interview evidence and records review, LPA concludes that the facility was providing medical assistance to the client in a timely manner. Interview and records review evidence shows how the facility's medical team responded to clients' needs with medical services starting off by providing prescribed medications and a diet, waiting to see the effect of the initial treatment, and then escalating to a specialist and a surgery, all before being contacted by the clients attorney. While the process may seem slow and not in a timely manner, interview evidence and records review show the timeline and process taken by the facility were all in line with regulations and in a timely manner. Based on the available information LPA gathered from interviews and observation, the preponderance of the evidence standard has not been met; therefore, the allegation of "Staff did not seek medical attention to address minor's illness in a timely manner" is found to be unsubstantiated. Allegations: "Staff did not follow minor's special diet to reduce illness." LPA interviewed involved staff, clients, and witnesses. Multiple staff interviews shared that the facility was aware of the medically ordered special diet for the client. Interviews from the kitchen staff explain how the diet is adhered to from preparation to serving. Multiple staff issues explained that while the facility can prep and deliver appropriate meals for the client, they can not force the client to eat or physically prevent them not adhering to the diet and getting food from other clients. Client testimony states that they were not always given the appropriate diet food, but also confesses that they did not always adhere to the diet. LPA received conflicting interview and testimony evidence, both claiming that the facility did and did not adhere to and provide the client with the appropriate special diet. Based on the available information LPA gathered from interviews and observation, the preponderance of the evidence standard has not been met; therefore, the allegation of "Staff did not follow minor's special diet to reduce illness" is found to be unsubstantiated. Allegations: "Staff did not respond to clients attorney" LPA interviewed involved staff, clients, and witnesses. Witness interviews stated that there was an incident where the client called the attorney concerning their medical issues. The attorney tried to talk to a facility manager, but due to what they were later told was a facility emergency, no one came to the phone at the time. Facility staff interviews share that they did receive a call from the attorney, but there was a facility emergency, and they were forced to return the call later, where they explained the facility emergency and why there was a delay in contact. Staff interviews also testify that there were multiple emails exchanged between multiple staff members and the attorney. Staff interviews claim that the attorney was invited to be present for multiple CFT meetings but never showed. LPA reviewed and observed email exchanges between the facility staff and the attorney, showing communication and even invitations to the CFT meetings. LPA received multiple conflicting interviews and testimony evidence. Based on the testimony and email records evidence LPA concludes that the facility did have an event where they were not able to respond to the attorney immediately, but they did follow up later and did not avoid the attorney. Multiple email exchanges show multiple facility staff reaching out to the attorney, answering questions, and inviting the attorney to meetings which they never accepted. Based on the available information LPA gathered from interviews, records review, and observation, the preponderance of the evidence standard has not been met; therefore, the allegation of "Staff did not respond to clients attorney" is found to be unsubstantiated. An exit interview was conducted, during which LPA provided the Program Manger with a copy of this report and a copy of their appeal rights.

Investigation Findings:
13On 7/10/25 at 4: PM, Licensing Program Analyst (LPA) Reagan Cohen arrived at the above facility and met with Michael Traylor Program Manager for the purpose of delivering complaint findings regarding the above allegation. LPA interviewed involved staff, clients, and witnesses. Multiple staff interviews attested that the facility medical team including doctors and nurses always offered medical care in a timely manner while following facility rules. Witness and client interviews shared that the facility did not always respond with medical attention and when they did it was ot always in a timely manner. LPA was given and reviewed records evidence from the facility. LPA was given multiple nurses' notes that record every time the client asked for medical attention, recording both the client's claims, vitals, and behavior. The medical notes also show the medical team's response to each issue. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Lakescia Smith LICENSING EVALUATOR NAME: Reagan Cohen LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION EL SEGUNDO CRP RO, N. Continental Blvd. #290B FACILITY NAME: STAR VIEW COMMUNITY TREATMENT FACILITYFACILITY NUMBER: VISIT DATE: 07/10/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Michael Traylor Program Manager