summary: Facility Evaluation

raw_content:
Narrative:
On 6/20/2024 at approximately 09: AM, LPAs Joon Choi and Maya Chavez arrived at Plan-It Life, Inc. Corporate Office - River Crest Dr., Suite N, Riverside, CA 92507, and met with Administrator Dana Taylor (AD) and Facility Manager (FM) Chiante Leonard , for the purposes of conducting an Annual Inspection for Plan-It Life Riverside STRTP Facility #336407591. At 9:50 am, LPAs were assisted by AD and FM for conducting four client file reviews. One Technical Advisory was provided. At 10:25 am, LPAs were assisted by AD and FM for conducting five staff file reviews. One deficiencies as cited. At 11:04 am with the assistance of AD and FM, LPAs, then reviewed the facility's Operational Requirements. All of the documentation pertaining to these areas of the inspection were provided, and no deficiencies were noted. At 11:30 am with the assistance of AD and FM, LPAs then reviewed the facility's Disaster Preparedness Requirements. All of the documentation pertaining to these areas of the inspection were provided, and no deficiencies were noted. At 11:50 am with the assistance of AD and FM, LPAs then reviewed the facility's Emergency Intervention Plan. All of the documentation pertaining to these areas of the inspection were provided, and no deficiencies were noted. At 12:00 am with the assistance of AD and FM, LPAs then reviewed the facility's Core Therapeutic Services. All of the documentation pertaining to these areas of the inspection were provided, and no deficiencies were noted. Continued on the Next Page Based on record reviews, the facility is being cited for: ILS 80066(a)(11) (a) The licensee shall ensure that personnel records are maintained on the licensee, administrator and each employee. Each personnel record shall contain the following information: (11) Tuberculosis test documents as specified in Section 80065(g). One Technical Advisory was also provided for: ILS 87087(e) (e) In every situation where children share a bedroom, the licensee shall document that the bedroom sharing arrangement ensures the health and safety of each child and that the children are compatible. A copy of this report along with the LIC 809D, LIC Technical Advisory and appeals rights was provided to Facility Manager Chiante Leonard. An annual inspection continuation with be conducted at the facility at a later date and time.


state: CA

facility_name: PLAN IT LIFE

summary: Facility Evaluation

raw_content:
Narrative:
On July 18, 2024 at 09: AM, Licensing Program Analysts (LPAs) Joon Choi and Maya Chavez conducted an unannounced annual inspection at Plan-It Life (Riverside) Short Term Residential Therapeutic Program (STRTP). LPAs were met by Administrator Dana Taylor (AD). The facility is situated in a residential neighborhood and is a 4 bedroom, 2 bathroom (1 bathrooms for clients and 1 for staff, 3 bedrooms for clients, and a master bedroom was re-purposed as a supply room and has the second bathroom) - single story home with a living room, common room, dining room, kitchen, two car garage that is repurposed as a storage area, and backyard with a patio and lawn. There is a staff office and a separate therapist's office. The facility's two registered vehicles are parked in the drive way full-time and have the required current registration, valid/current insurance and first aid kits. LPAs observed the following postings located in the front entry way and common area: facility license, grievance procedures, Personal Rights, Foster Youth Bill of Rights, the contact information for the California Foster Care Ombudsman is on the Foster Youth Bill of Rights poster, visitation policies, and grievance procedures. LPA's began staff and client interviews at 10: AM. LPAs began a physical plant inspection at AM assisted by AD. LPAs inspected the facility's kitchen, dining area, refrigerators, food storage areas, re-purposed garage, re-purposed fourth bedroom, living room, common room, staff office, therapy office, three client bedrooms (B1,B2,B3) and the backyard area. The client bedrooms were arranged so that no more than two clients are were assigned to a room, and there is one client per bed, there were individual dresser drawers and a shared closet. Each client room had the appropriate linens, pillows, comforters, and mattresses are in good repair. Extra linens and client hygiene supplies are stored hallway closets . The living room had a couch with a coffee table and the family room had a functional television. The dining room had a dining table with enough chairs for all the clients and some staff. Continued on the Next Page Cleaning supplies such as chemicals are kept locked in the re-purposed garage. Sharp utensils and cooking knives are inaccessible to clients and locked in the staff office. Facility maintains an adequate supply of food and a variety of snacks for clients. LPAs observed a minimum seven day non-perishable foods in the pantry and a two day perishable supply of food in the kitchen and garage refrigerators. There is adequate indoor and outdoor activity space; all exits, and walkways were free from obstruction. Client records are kept in the staff office and their full client files are kept in the facility's corporate office. Per AD, there are no weapons or guns on facility grounds. The facility's outside grounds (front yard, backyard and side areas) were also inspected and were found to be clean, well maintained, and free of observable hazards. The facility has an operable carbon monoxide detector located in the hallway near the staff office and additional smoke detectors are located throughout the facility including client's rooms. LPAs observed the facility had four fire extinguishers, with one located in the kitchen, one in the re-purposed garage office and two in the staff office. Each fire extinguisher was fully charged and inspected in May of 2024. The medications are centrally stored in the staff office, in a locked cabinet. The facility had a First Aid Kit in the staff office. The washer and dryer are located in the re-purposed garage and are accessible to clients with staff supervision. The laundry detergents are kept locked in a cabinet. The Kitchen had a fully stocked refrigerator, and the gas stove and dishwashing machine were operational. There were no cleaning supplies observed to be lying around unattended in the kitchen. The kitchen cabinets had plenty of pots, pans, plates and bowls for the clients to use. The hot water in the client bathroom measured 118.6 degrees Fahrenheit and was within the specified 105 to 120 degree range. LPA observed that each client's hygiene items such as shampoo, toothpaste, soap, lotion, and deodorant were in their rooms. Facility also had an extra supply of hygiene and beauty items in case clients run out. The facility has two vehicles used to transport clients to appointments, schools and recreational activities. Each vehicle had no damage. The inside upholstery was intact for each vehicle. The brake lights and signals were operational. There was a fully stocked first aid kit in each vehicle as well as current registration and proof of insurance. Based on observations and record reviews, no deficiencies were cited during this visit. An exit interview was conducted, and a copy of this report was provided to Administrator Dana Taylor.

report_type: Facility Evaluation

visit_type: Case Management

met_with: Dana Taylor, Administrator


summary: Facility Evaluation

raw_content:
Narrative:
Licensing Program Analyst Dina Camara conducted a case management inspection on 09/18/24 at 10: AM based on the number of relevant law enforcement contacts reported by the facility, pursuant to Health and Safety Code section 1538.7. During this inspection, 4 out of Direct Care Staff and 5 out of 5 youth files were reviewed. 3 out of Direct Care Staff and 3 out of 5 youth were interviewed. (See the Confidential Names List, LIC 811, 09/18/24). The Plan of Operation including policies and procedures were reviewed. Based on the analysis of the confidential interviews and youth file review including the needs and service assessments, runaway action plan, crisis intervention plan, the licensee uses trauma-informed and evidence-based de-escalation and intervention techniques when staff is responding to the behavior of a youth residing in the facility. Interviews with youth and staff indicate the licensee prohibits calls or threats to call law enforcement as a form of discipline. LPA Camara observed documentation of completed training on policies and procedures on when and how to involve law enforcement in response to an incident. Training records show staff have been trained on Emergency Intervention as required. The licensee is contacting law enforcement in accordance to their Emergency Intervention Plan when there is an immediate risk of serious harm to a child or others. There are no deficiencies cited at this time. A copy of this report was discussed and provided to Administrator, Dana Taylor.


summary: Facility Evaluation

raw_content:
Narrative:
On January 22, 2025, LPA Joon Choi visited Plan It Life Corporate Office - River Crest Dr., Suite N, Riverside, CA 92507 and met with Facility Manager (FM) Chiante Leoanard. LPA explained the reason for the visit was to conduct a case management and review the facility's personal cellular phone policy in regards to their clients (C1-C5). LPA explained to FM that Licensing received information that one or more clients were being restricted from possessing their personal cellular phone. LPA interviewed FM and reviewed pertinent documents. After document review and FM interview, LPA advised FM that this case management will need a continuation as LPA needs to speak with the clients' authorized representative(s), LPA provided a copty of this report to FM.

met_with: Facility Manager, Chiante Leonard


summary: Facility Evaluation

raw_content:
Narrative:
On March 26, 2025, Licensing Program Analyst (LPA) Sarah Lo arrived to the facility for the purpose to conduct an interview for a complaint that is unrelated to this facility. LPA was met by Evelyn Gil, APCC, and allowed access. LPA conducted one client interview during this visit.

met_with: Evelyn Gil, APCC


summary: Facility Evaluation

raw_content:
Narrative:
Licensing Program Analyst Dina Camara conducted a case management inspection on 07/29/25 at 9: AM based on the number of relevant law enforcement contacts reported by the facility, pursuant to Health and Safety Code section 1538.7. During this inspection, 5 out of Direct Care Staff and 4 out of 4 youth files were reviewed. 3 out of Direct Care Staff and 2 out of 4 youth were interviewed. (See the Confidential Names List, LIC 811, 07/29/25). The Plan of Operation including policies and procedures were reviewed. Based on the analysis of the confidential interviews and youth file review including the needs and service assessments, and youth safety plans, the licensee uses trauma-informed and evidence-based de-escalation and intervention techniques when staff is responding to the behavior of a youth residing in the facility. Interviews with youth and staff indicate the licensee prohibits calls or threats to call law enforcement as a form of discipline. LPA, Camara observed documentation of completed training on policies and procedures on when and how to involve law enforcement in response to an incident. Training records show staff have been trained on Emergency Intervention as required. The licensee is contacting law enforcement in accordance to their Emergency Intervention Plan when there is an immediate risk of serious harm to a child or others. There are no deficiencies cited at this time. A copy of this report was discussed and provided to Chiante Leonard, Facility Manager.

met_with: Dana Taylor, Administrator and Chiante Leonard, Facility Manager


summary: Facility Evaluation

raw_content:
Narrative:
On 7/31/2025 at approximately 10:54 am, Licensing Program Analyst (LPA) Joon Choi conducted a follow-up visit to Plan It Life Short Term Residential Treatment Program (STRTP) Riverside House and met again with Youth Care Counselor Yamka Medez. LPA Choi explained the reason for the visit was to amend the LIC 809 and LIC 809D documents from yesterday's visit. Yesterday, LPA Choi conducted a case management regarding an unauthorized staff member (S1) that has been allowed to work at this facility, prior to obtaining a full criminal background clearance. (Please note: LPA Choi visited this facility yesterday, 07/30/2025, but recorded the visit under a different facility profile). During the visit on 07/30/2025, LPA Choi obtained the facility's Guardian Employee Roster and email/forwarded it to Human Resources Administrator Earl Richards (HR). Per a brief phone interview with HR, it was concluded that S1's employment / start date at this facility was authorized in error. The facility is being cited for violation of Title 22, Division 6, Chapter 1, Article 03, Application Procedures: CCR 80019(e)(2): (e) All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1522 shall prior to working, residing or volunteering in a licensed facility: (2) Obtain a California Clearance or a criminal record exemption as required by the Department. A copy of this report (LIC 809), deficiencies page (LIC 809D) and appeals rights was provided to Youth Care Counselor Yamka Mendez.


summary: Facility Evaluation

raw_content:
Narrative:
An unannounced SB Psychotropic Medication Inspection was conducted by Licensing Program Analysts (LPAs) Shanae Pharaoh and Sarah Smith on May 4, 2022 at 12: PM. During the inspection, LPAs met with Direct Care Staff Judith Murphy and inspected the facility inside and out. LPA reviewed four of four client records C1, C2, C3 and C4 on site at the facility at 12: PM. During the records review LPAs did not observed needs and services plans that were signed by C1, C2, C3 or C4 and LPAs did not observe signatures from their authorized representatives. LPA reviewed three of three staff, S1, S2, S3 personnel files on site at the facility at 1: PM. LPA interviewed two of three staff, S1 and S2 on site at 2: PM. LPA interviewed three of four children currently taking psychotropic medication at 4: PM LPA conducted exit interview with Facility Manager, Chiante Leonard at 4: PM. The facility is being cited for violation of Interim Licensing Standards Section 87068.2(e) and 87068.2(d ) Needs and Service Plan on LIC 809D. LPA provided the Summary Report to the Facility Manager, Chiante Leonard upon completion.

met_with: Facility Manager - Chiante Leonard


summary: Facility Evaluation

raw_content:
Narrative:
On June 08, 2022, Licensing Program Analyst (LPA), Lisi Leon & Licensing Program Manager (LPM) Jennifer Smith, made an unannounced case management inspection regarding the facility safety inspection conducted on May 05, 2022. On May 05, 2022, LPA Leon observed the flooring in the hallway and kitchen is separating and lifting and there are multiple gaps in the flooring which is a potential safety hazard for clients and staff. LPA spoke with Facility Manager, Chiante Leonard, who advised LPA facility is in the process of getting floors repaired. LPA Leon recommended facility to cover the floor with rugs as a temporary remedy until the floor is repaired. On June 08, 2022, LPA Leon and LPM Smith observed the rugs are placed in the hallway,however, are not covering all of the gaps in the flooring. It was also observed the flooring is separating in the kitchen. LPA Leon spoke with Facility Administrator, Dana Taylor, who advised the floors are expected to be repaired on July 6, 2022. LPA requested documentation of service request and installation date. Based on observations, the facility is being issued a citation in accordance with the California Code of Regulations (CCR) section 80087(a) Buildings and Ground. Facility neglected to repair flooring. This poses a potential health and safety risk of harm to children placed in care. See page 2 for the cited deficiencies. An exit interview was conducted, and appeals rights discussed. A copy of this report was provided to Facility Representative.

met_with: Shift Manager, Judith Murphy


summary: Facility Evaluation

raw_content:
Narrative:
On October 26, Licensing Program Analyst's (LPA) Lisi Leon and Eduardo Barragan met with the Short Term Residential Therapeutic Program Shift Manager La Sonjia Walton to issue a case management deficiency and serve an immediate exclusion order, Government Code 11522 for employee #1 (S1). See the Confidential Names List, LIC 811, dated 10/26/2022, for the individual involved. Community Care Licensing (CCL) received information regarding an incident that occurred on or about January 17, 2022. A video surveillance from a camera located at the facility captured a physical altercation between S1 and Client 1 (C1). In the video, C1 was observed to throw an empty shampoo bottle at S1 and verbal remarks were exchanged (the video surveillance had no audio). S1 leaned toward C1 and both individuals punched each other and pulled each other's hair. It was confirmed in the police report and confidential interviews that C1's hair was pulled out of the scalp. The incident in the video was observed by LPA Leon and Licensing Program Manager (LPM) Jennifer Smith on 06/08/2022. LPA advised Shift Manager, La Sonjia Walton, of the immediate exclusion order for S1 from any continued or future contact with clients or presence in the facility which constitutes a threat to the health and safety of the clients in care. LPA provided the Director with an immediate exclusion order and instructed the facility to adhere to the order immediately. Based on video surveillance and confidential interviews, the facility is being cited for Interim Licensing Standard (ILS) version four, Personal Rights violation section 87072 (c)(11) which poses an immediate health, safety and personal rights risk to clients in care. An exit interview was conducted, and a copy of this report, LIC809D, exclusion order and appeal rights were provided to Shift Manager La Sonjia Walton.

met_with: Shift Manager La Sonjia Walton


summary: Facility Evaluation

raw_content:
Narrative:
On September 26, 2023, at 3:40pm Licensing Program Analyst (LPA), Nicole Strickland, met with Plan-It-Life, Inc. Therapist, LaToya Jackson, to deliver a case management deficiencies report. According to information obtained by Community Care Licensing (CCL), an incident occurring on or about September 18, 2023 involving Child #1 (C1) which led to subsequent incidents involving Law Enforcement were not reported to CCL. Record review could not provide evidence of the incident involving C1 occurring on or about 9/18/2023 having been reported to CCL. The facility is being cited for violation of California Code of Regulations (CCR) regulation 80061(b)(1)(E) REPORTING REQUIREMENTS: (b)(1)(E) Any unusual incident or client absence which threatens the physical or emotional health or safety of any client. A copy of the report was discussed and provided along with appeal rights to Therapist, LaToya Jackson.

met_with: LaToya Jackson, Therapist


facility_name: PROGRESS RANCH TREATMENT SERVICES

summary: Complaint Investigation - Substantiated - 1 allegation

raw_content:
Narrative:
special treatment twice. The facility did not provide documentation that C1 received any special dental treatments. On 7/12/ LPA obtained from Helen E. Cowell Children's Center the Progress Ranch Medical Tracking Forms for C1 dental appointments dated 7/16/19-3/17/21. LPA reviewed Incident Reports (IRs) for C1 dated 10/5/18-5/13/21. LPA reviewed IRs submitted since the facility was licensed as an STRTP from 8/24/20 -7/19/21. As an STRTP both locations submitted 220 restraint IRs to the Department but only received 68 included the 24Hr and Full report. LPA conducted interviews on 7/1/21 with staff S1 and PD; on 7/8/21 with the Reporting Party; on 7/12/21 with client C1 and on 7/20/21 with C1's County Social Worker (CSW). CSW stated they requested C IRs documentation several times via email since February 2021 and it took a long time for CSW to receive the documentation. Based on LPA's observations, interviews which were conducted, and records reviewed, the preponderance of evidence standard has been met, therefore the above allegations are found to be substantiated. The facility is cited on the attached LIC 9099D under the California Code of Regulations, (Title 22, Division Chapter One) regulation 80070(d) Client Records. All client records shall be available to the licensing agency to inspect, audit, and copy upon demand during normal business hours. The facility was unable to provide all client records for C1. The facility is cited on the attached LIC 9099D under the California Code of Regulations, (Title 22, Division Chapter One) regulation 80075(a) Health Related Services. The licensee shall ensure that each client receives necessary first aid and other needed medical or dental services, including arrangement for and/or provision of transportation to the nearest available services. The facility did not ensure client C1 received necessary dental services. The facility is cited on the attached LIC 9099D under the California Department of Social Services Short-Term Residential Therapeutic Program Interim Licensing Standards regulation 87095.61(a) Documentation and Reporting Requirements. Each use of manual restraints must be reported to the Department and the child's authorized representative by telephone no later than the next working day following the incident. A written incident report must be submitted to the Department within seven (7) days, as required by California Code of Regulations, Title 22, Section 80061. The facility failed to report manual restraints to the Department or the child's authorized representative by the next working day following the incident and/or a written incident report to the Department within seven (7) days. Exit interview conducted and a copy of this report and a copy of the appeal rights were left at the facility with Gonzalo Arriaga, House Supervisor.

Investigation Findings:
13On 7/27/ Licensing Program Analyst (LPA) Jean Stidman conducted an unannounced inspection to the facility on 7/27/21 at 12:45pm to deliver complaint allegation findings. LPA met with Gonzalo Arriaga, House Supervisor and discussed the above allegations. During the investigation of Staff do not properly report incidents involving minors and Staff did not address a minor's dental needs while in care, LPA Jean Stidman toured the facility with Ian Longue, Program Director (PD). On this inspection, LPA inspected the physical plant inside and out, three clients and two staff were present. On 7/20/ LPA reviewed documentation for the complaint investigation. On 7/1/ PD stated the only documentation they have for C1 is from his first placement and some dental forms from 2021. PD was unable to provide LPA with any documentation from his most recent placement with the facility from 6/19/19 - 6/22/21. LPA obtained Progress Ranch Medical Tracking Forms for C1 dental appointments dated 11/8/18-4/27/21. In C1 had five dental appointments for teeth cleaning, fillings, a root canal and x-rays. In July C1 had two dental appointments for his 6-month checkup and C1 was referred for teeth restoration and to an orthodontist. In C1 had three dental appointments for teeth cleaning, a filling, an exam, x-rays and was referred out for SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Rosa Rodriguez LICENSING EVALUATOR NAME: Jean Stidman LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 23-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, NATOMAS PARK DR., STE FACILITY NAME: PROGRESS RANCH TREATMENT SERVICESFACILITY NUMBER: VISIT DATE: 07/27/2021

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion:

report_type: Complaint Investigation

met_with: Gonzalo Arriaga, House Supervisor

complaint_status: SUBSTANTIATED


summary: Complaint Investigation - Unsubstantiated - 1 allegation

raw_content:
Narrative:
However, this allegation will not be cited as it has been previously cited by the SB LPA Hall and Whitlow on December 2021. Needs and Service Plan was completed on 2/23/22. Executive Director also stated that all Needs and Service Plans have been updated. The Department has concluded, based on the preponderance of the evidence obtained during this investigation, that the allegation child was not provided a needs and services plan within the required time frame is substantiated. Exit interview was conducted with Alyssum Maguire, Executive Director. A copy of this report and appeal rights were emailed to Administrator and Executive Director. All interviews with clients stated that they feel like their mental health needs are being met and they agreed that the staff is aware of their whereabouts. Clients also stated that based on their knowledge facility staff are in communication with their responsible parties. LPA Diaz did find that there was miscommunication between staff about the whereabouts of one the clients. When speaking to staff they stated that they are aware of the clients whereabouts. Administrative staff stated that there is new calendar for all clients and that in that calendar all appointments are to be scheduled. Lastly, LPA Diaz reviewed supporting documents of communication between one of the witnesses and staff. From what LPA found it seems like one of the witnesses rescheduled a lot of therapy appointments in the month of March. Although, the allegations may have happened or is valid, there is not a preponderance of evidence to prove the above allegations occurred; therefore, the above allegations are unsubstantiated. An exit interview was conducted with Alyssum Maguire, Executive Director No deficiencies were cited. A copy of the report and Appeal Rights has been emailed.

Investigation Findings:
13On May 4, 2022, at 9:33am Licensing Program Analyst (LPA), Yuvi Diaz conducted a follow-up complaint investigation and met with Alyssum Maguire, Executive Director.The purpose of the inspection was to deliver findings for the above complaint allegation. Prior to delivering complaint findings LPA Diaz reviewed the client's file. LPA conducted an inspection of the facility, and no deficiencies were cited at that time. LPA Diaz conducted 9 confidential interviews between 2/3/2022-05/2/2022. LPA obtained and reviewed the following documents: needs and service plan, case notes, schedule of therapies and other appointments, email documentation, identification information, consent for emergency medical treatment, progress notes from hospital, and mental health STRTP plan. LPA Diaz did find that Needs and Service Plan was not conducted within the 30-day time frame. Report continues on LIC9099-C. SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Rosa Rodriguez LICENSING EVALUATOR NAME: Yuvicela Diaz LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 23-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, NATOMAS PARK DR., STE FACILITY NAME: PROGRESS RANCH TREATMENT SERVICESFACILITY NUMBER: VISIT DATE: 05/04/2022

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion: UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Alyssum Maguire, Exectutive Director

complaint_status: unsubstantiated


raw_content:
Narrative:
Executive Director, and Administrator. LPA Diaz also reviewed staff file, and association page. Based on the interviews conducted and documentation reviewed, the allegation "Staff member does not have fingerprint clearance." is substantiated. LPA Diaz found that the staff member has not been cleared and background check was not filed in their file. LPA Diaz notified Administrator and Executive Director that this staff member may not be on the floor until background check has been cleared. Executive Director immediately removed staff from schedule. Based on LPA's observation and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the allegation(s) " Staff member does not have fingerprint clearance." is found to be Substantiated. California Code of Regulations (CCR); Title 22; Division Chapter 1 80019 (e) (1) are being cited on the LIC9099D. .An immediate civil penalty was assessed in the amount of $500 for up to 5 days max for one staff not being finger print cleared. (S1). Exit interview was conducted with Ian Longue, Administrator and Alyssum Maguire, Executive Director. A copy of this report and Appeal Rights were emailed to Administrator and Executive Director.

Investigation Findings:
13On June 30, 2022, at 1: PM Licensing Program Analyst, Yuvi Diaz (LPA) conducted a 10-day complaint inspection to the above STRTP regarding the above allegations. LPA met with Ian Longue, Facility Administrator who assisted LPA with the inspection. LPA toured the facility. Facility is a single home has three bedrooms, 2 bathrooms, kitchen, dining room, laundry room, linen closet, toiletry closet, game room, staff office, staff bathroom, and outside yard. Kitchen was clean, sanitary and good repair. Refrigerator, freezer, and pantry were stocked. Living room furniture was in good repair as well the dining room. The bedrooms had two beds in each room, closet, and lighting. The bathrooms were clean and in good repair. Medications were locked and first aid was stalked. The front and back yard were free of any hazards. During the course of this investigation, LPA conducted interviews with six clients, two staff, House Supervisor, Report continues on LIC 9099-C SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Rosa Rodriguez LICENSING EVALUATOR NAME: Yuvicela Diaz LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 23-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, NATOMAS PARK DR., STE FACILITY NAME: PROGRESS RANCH TREATMENT SERVICESFACILITY NUMBER: VISIT DATE: 06/30/2022

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion:


raw_content:
Narrative:
Based on LPA's observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED. Interim Licensing Standards Article 6 are being cited on the attached LIC 9099D. An exit interview was conducted with Executive Director Alyssum Maguire and Program Director Ian Longue at 3: PM. A copy of this report along with appeal rights were emailed with a read receipt.

Investigation Findings:
13On 08/02/2022, at 2: PM, Licensing Program Analyst (LPA) Connie Goldie conducted an unannounced visit to the listed facility. The purpose of this visit is to deliver the findings on the above allegation. LPA Goldie met with Executive Director Alyssum Maguire and Program Manager Ian Longue. During the course of the investigation, LPA Goldie conducted a file review of program statement, staff schedule, and LIS. LPA Goldie interviewed 2 youth in care, 4 staff members, 2 house supervisors, the Program Administrator and the Executive director. Based on confidential interviews there was consistency regarding whether staff ratios are being met. Four staff members stated that they have been left out of ratio at least one time while one stated on occasion 1-2 times a month." Continued on LIC9099C SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Jodean Greene LICENSING EVALUATOR NAME: Connie Goldie LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 23-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, NATOMAS PARK DR., STE FACILITY NAME: PROGRESS RANCH TREATMENT SERVICESFACILITY NUMBER: VISIT DATE: 08/02/2022

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion:

met_with: Executive Director Alyssum Maguire


raw_content:
Narrative:
Some clients believe that staff can be rough with them and while others do not believe that staff is rough with them. Although, the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are unsubstantiated. An exit interview was conducted with Ian Longue, Administrator. No deficiencies were cited. A copy of the report and Appeal Rights has been emailed.

Investigation Findings:
13On September 29, 2022, at 10:00AM Licensing Program Analyst (LPA), Yuvi Diaz and Shalisa Stiger conducted a follow-up complaint investigation to the above STRTP and met with Ian Longue, Administrator. The purpose of this inspection was to deliver findings for the above complaint allegation. Prior to delivering complaint findings LPA Diaz reviewed the client's file, conducted an inspection of the facility, and no deficiencies were cited at that time. LPA Diaz conducted 12 confidential interviews and obtained and reviewed the following documents: needs and service plan, and case notes. Based on the interviews conducted, the allegation cannot be substantiated due to all clients stating that they feel safe in the facility, and the client in question recanted the allegations. When interviewing staff, including Administrator and HS they all denied the allegations. However, when LPA Diaz asked about staff handling clients in a rough manner, there were contradicting statements. Report continues on LIC 9099-C UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Rosa Rodriguez LICENSING EVALUATOR NAME: Yuvicela Diaz LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 23-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, NATOMAS PARK DR., STE FACILITY NAME: PROGRESS RANCH TREATMENT SERVICESFACILITY NUMBER: VISIT DATE: 09/29/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Ian Longue, Administrator


raw_content:
Narrative:
When interviewing staff, they all denied the allegation and they stated they have not witnessed any staff curse at the clients. Although, the allegation may have happened or is valid, there is not a preponderance of evidence to prove the above alleged violation did or did not occur, therefore, the above allegation is unsubstantiated. An exit interview was conducted with Ian Longue, Administrator. No deficiencies were cited. A copy of the report and Appeal Rights has been emailed.

Investigation Findings:
13On September 29, 2022, at 10:00AM Licensing Program Analyst (LPA), Yuvi Diaz and Shalisa Stiger conducted a follow-up complaint investigation to the above STRTP and met with Ian Longue, Administrator. The purpose of this inspection was to deliver findings for the above complaint allegation. Prior to delivering complaint findings LPA Diaz reviewed the client's file and staff file. LPA Diaz conducted an inspection of the facility, and no deficiencies were cited at that time. LPA Diaz conducted 11 confidential interviews. LPA Diaz obtained and reviewed the following documents: needs and service plan, case notes, Internal Investigation Summary, Facility Personnel Report, Staff Schedule, Personnel Record, Live Scan Form, DMV Form, Criminal Record Statement, and training. Based on the interviews conducted, the allegation cannot be substantiated due to clients having contradicting statements and clients all stated that they feel safe in the facility. Report continues on LIC 9099-C UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Rosa Rodriguez LICENSING EVALUATOR NAME: Yuvicela Diaz LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 23-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, NATOMAS PARK DR., STE FACILITY NAME: PROGRESS RANCH TREATMENT SERVICESFACILITY NUMBER: VISIT DATE: 09/29/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
and now feels like they are working on being better with the way they behave. That client also stated that the reason the staff was restraining them was because they would hit their head. Client stated that they are working on that and as of now they have not had that behavior. Lastly. LPA Diaz interviewed facility staff. Staff and A1 denied the allegation. Based on the documentation provided staff that was interviewed are up to date with restraint training. They understand that a restraint is the last step of the emergency intervention plan. Although, the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the above allegation is unsubstantiated. An exit interview was conducted with Alyssum Maguire, Executive Director.. No deficiencies were cited. A copy of the report and Appeal Rights has been provided

Investigation Findings:
13On December 29, 2022, at 10:05AM Licensing Program Analyst (LPA), Yuvi Diaz conducted a follow-up complaint investigation to the above STRTP and spoke with Alyssum Maguire, Executive Director. The purpose of this inspection was to deliver findings for the above complaint allegation. Prior to delivering complaint findings LPA Diaz reviewed the client's file, conducted an inspection of the facility, and no deficiencies were cited at that time. LPA Diaz conducted 7 confidential interviews and obtained and reviewed the following documents: needs and service plan, and case notes. During the interview process LPA Diaz found that some clients believe that staff can be rough with them and while others do not believe that staff is rough with them. All clients did state that they understand why at times they are restrained. The client in question stated that there were some hiccups in the beginning Report continues on LIC 9099-C UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Rosa Rodriguez LICENSING EVALUATOR NAME: Yuvicela Diaz LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 23-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, NATOMAS PARK DR., STE FACILITY NAME: PROGRESS RANCH TREATMENT SERVICESFACILITY NUMBER: VISIT DATE: 12/29/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Alyssum Maguire, Executive Director.


raw_content:
Narrative:
clients did state that they understand why at times they are restrained. Furthermore, most of the clients did state that they feel safe at the facility, and they have a good relationship with the staff. Lastly. LPA Diaz interviewed facility staff, S2 and S3 denied the allegation. The staff that was in questioned has been terminated on May 3, 2023. The staff members stated that they did not witness S1 inappropriately restrain or to cause injury to C1. Based on the documentation provided staff are up to date with restraint training and they understand that a restraint is the last step of the emergency intervention plan. Although, the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the above allegation is unsubstantiated. An exit interview was conducted with Gonzalo Arriaga, House Supervisor. No deficiencies were cited. A copy of the report and Appeal Rights has been provided

Investigation Findings:
13On July 13, 2023, at Licensing Program Analyst (LPA), Yuvi Diaz conducted a follow-up complaint investigation to the above STRTP and spoke with Gonzalo Arriaga, House Supervisor The purpose of this inspection was to deliver findings for the above complaint allegation. Prior to delivering complaint findings LPA Diaz reviewed the client's file, conducted an inspection of the facility, and no deficiencies were cited at that time. LPA Diaz conducted 7 confidential interviews and obtained and reviewed the following documents: needs and service plan, treatment plan, and termination letter. During the interview process LPA Diaz found that all clients with the exception of one, had similar statements. The clients stated that they feel like the staff does a good job when it comes to restraints. All Report continues on LIC9099-C UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Rosa Rodriguez LICENSING EVALUATOR NAME: Yuvicela Diaz LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 23-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, NATOMAS PARK DR., STE FACILITY NAME: PROGRESS RANCH TREATMENT SERVICESFACILITY NUMBER: VISIT DATE: 07/13/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Gonzalo Arriaga. House Supervisor


raw_content:
Narrative:
they are not being treated in a rough manner by staff at the facility. All clients did state that they understand why at times they are restrained. Furthermore, most of the clients did state that they feel safe at the facility, and they have a good relationship with the staff. They confirmed that there are no yelling or inappropriate comments being made by staff. Lastly. LPA Diaz interviewed facility staff, S2 and S3 denied the allegations. The staff that was in questioned has been terminated on May 3, 2023. The staff members indicated that they did not witness S1 inappropriately restrain C1. Even though C1 was noted to have a bruise on their arm it cannot be confirmed that the bruise came from a restraint. Based on the documentation provided staff are up to date with restraint training, and they understand that a restraint is the last step of the emergency intervention plan. Although, the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are unsubstantiated. An exit interview was conducted with Gonzalo Arriaga, House Supervisor. No deficiencies were cited. A copy of the report and Appeal Rights has been provided

Investigation Findings:
13On July 13, 2023, at 12:30PM Licensing Program Analyst (LPA), Yuvi Diaz conducted a follow-up complaint investigation to the above STRTP and spoke with Ian Longue, Administrator. The purpose of this inspection was to deliver findings for the above complaint allegations. Prior to delivering complaint findings LPA Diaz reviewed the client's file, conducted an inspection of the facility, and no deficiencies were cited at that time. LPA Diaz conducted 7 confidential interviews and obtained and reviewed the following documents: needs and service plan, treatment plan, and termination letter. During the interview process LPA Diaz found that all clients with the exception of one, had similar statements. The clients stated that they feel like the staff does a good job when it comes to restraints, and Report continues on LIC 9099-C UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Rosa Rodriguez LICENSING EVALUATOR NAME: Yuvicela Diaz LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 23-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, NATOMAS PARK DR., STE FACILITY NAME: PROGRESS RANCH TREATMENT SERVICESFACILITY NUMBER: VISIT DATE: 07/13/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
inappropriate comments made to one of the clients. The client in question was interviewed by Investor Nancy Saechao and it was confirmed by the client that staff placed client in an inappropriate restraint and made inappropriate comments. Furthermore, Executive Director conducted an internal investigation and based on the interviews conducted the staff in question was terminated on May 3, 2023. Lastly, the two witness and the client had corroborating statements. Based on LPA's observations and interviews which were conducted and record review(s), the preponderance of evidence has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Title Regulations, Interim Licensing Standards Code 87072(11) and 87095.22(a)(2) are being cited on the attached LIC9099D. An exit interview was conducted with Gonzalo Arriaga, House Supervisor. A copy of this report and appeal rights were provided. why at times they are restrained. LPA Diaz found there was no indication that the client in question was injured by the restraint. Investigator Nancy Saechao interviewed the client and noted that the client did not describe any injuries as a result of the holds. Lastly, the staff did not notice any injuries to client as a result of the restraint, and incident report did not indicate an injury. Although, the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the above allegation is UNSUBSTANCIATED. An exit interview was conducted with Gonzalo Arriaga, House Supervisor. No deficiencies were cited. A copy of the report and Appeal Rights has been provided

Investigation Findings:
13On July 13, 2023, at 12:30PM Licensing Program Analyst (LPA), Yuvi Diaz conducted a follow-up complaint investigation to the above STRTP and met with Gonzalo Arriaga, House Supervisor. The purpose of this inspection was to deliver findings for the above complaint allegations. Prior to delivering complaint findings LPA Diaz reviewed the client's file. LPA Diaz conducted an inspection of the facility, and no deficiencies were cited at that time. LPA Diaz conducted 6 confidential interviews. LPA Diaz obtained and reviewed the following documents needs and service plan, treatment plan, staff training, incident reports, and Termination Letter. During the interview process LPA Diaz found there were two staff members that witness one of the clients placed in an inappropriate restraint. It was also found that the two staff members also witness Report continues on LIC9099-C SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Rosa Rodriguez LICENSING EVALUATOR NAME: Yuvicela Diaz LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 23-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, NATOMAS PARK DR., STE FACILITY NAME: PROGRESS RANCH TREATMENT SERVICESFACILITY NUMBER: VISIT DATE: 07/13/2023

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion: UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
three clients had AWOLED, vandalized a construction truck, and one of the clients was taken to the hospital for a psychiatric evaluation. Prior to June 27, 2023, LPA Diaz did not receive a 24HR report of the incident that occurred over the weekend. Based on LPA's observations and interviews which were conducted and record review(s), the preponderance of evidence has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title Regulations, 80061(b)(1)(E) is being cited on the attached LIC9099D. An exit interview was conducted with Gonzalo Arriaga, House Supervisor. A copy of this report and appeal rights were provided.

Investigation Findings:
13On August 28, 2023, at 12:21PM Licensing Program Analyst (LPA), Yuvi Diaz conducted a follow-up complaint investigation to the above STRTP and met with Gonzalo Arriaga, House Supervisor. The purpose of this inspection was to deliver findings for the above complaint allegation. Prior to delivering complaint findings LPA Diaz reviewed the client's file. LPA Diaz conducted an inspection of the facility, and no deficiencies were cited at that time. LPA Diaz conducted eight (8) confidential interviews. LPA Diaz obtained and reviewed the following documents needs and service plan, treatment plan, staff training, and incident reports. During the complaint process, LPA Diaz found that a major incident took place on the weekend of June 24, 2023. LPA Diaz went to the facility on June 27, 2023. During the interview with HS LPA Diaz was notified that Report continues on LIC 9099-C SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Rosa Rodriguez LICENSING EVALUATOR NAME: Yuvicela Diaz LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 23-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SACRAMENTO CRP RO, GOETHE ROAD, SUITE FACILITY NAME: PROGRESS RANCH TREATMENT SERVICESFACILITY NUMBER: VISIT DATE: 08/28/2023

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion:


raw_content:
Narrative:
Lastly, the police report states that the officer did not observe bruising or marks on the youth to lead the officer to believe the youth was physically harmed. Also, records indicate that there had been seven contacts to Law Enforcement alleging similar allegations since 6/8/22. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Exit interview was conducted with Executive Director. A copy of this report and appeal rights were provided.

Investigation Findings:
13Licensing Program Analyst (LPA) Monica Roberts conducted an unannounced inspection to the above agency on 11/3/2023 at 11:30 a.m. to discuss the allegation as stated. LPA Roberts met with Executive Director. LPA Roberts informed Ms.Maguire that the complaint investigation included an initial10-day inspection by Monica Roberts on 9/15/2023. This complaint was investigated by LPA Monica Roberts and LPA Uchenna Ajaero. LPA Roberts conducted a file review and collected the following documents: Needs and Services Plan and SIRs from September 2022 to present, Staff timecards for August and September 2023, staff roster with contact information, trainings conducted for behavior intervention/restraint policy. Interviews were conducted between 10/9/2023 and 10/26/2023. Based on LPAs record review and interviews conducted during the investigation process the above allegation cannot be substantiated. There were inconsistencies in client testimonies, and staff members confirmed that youth was not restrained the day of the incident and denied that any youth were ever restrained lying down on the floor. In addition, the youth were not able to identify the incident date or the staff involved on the restraint and there is no record of a restraint on the date in question. (Continued on LIC 9099-C) UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Jodean Hall LICENSING EVALUATOR NAME: Monica Roberts LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 23-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SACRAMENTO CRP RO, GOETHE ROAD, SUITE FACILITY NAME: PROGRESS RANCH TREATMENT SERVICESFACILITY NUMBER: VISIT DATE: 11/03/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Alyssum Maguire, Executive Director


raw_content:
Narrative:
In one of the confidential interviews conducted on 10/25/23, the youth could not remember what led to the incident and there was no other youth or staff to corroborate the allegations. Records reviewed showed the staff identified in the complaint were not working on the day stated. None of the other staff could corroborate the incident and both staff identified could not recollect the incident. Attempts to contact the Social Worker was not successful. Lastly, records reviewed showed that the alleged staff members were not on shift the day of the incident. Although the allegations that staff hit youth while in care; and that staff inappropriately handled youth while in care may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated. An exit interview was conducted. A copy of this report and the Appeal Rights were provided to the House Manager.

Investigation Findings:
13On 12/12/23 about 1: PM, Licensing Program Analyst, (LPA) Uchenna Ajaero made an unannounced complaint investigation visit to deliver finding for these allegations. LPA Ajaero met with Dnaye Hall, the House Manager, and informed her of the purpose of the visit. During the investigation, LPA Ajaero conducted the initial visit at Progress Ranch on 10/17/23 and met with the House Manager. LPA requested incident reports, placement documentation, face sheet, placement dates, case notes, daily log, staff training records, Needs & Services plan, Medical reports, IPP, and CFT notes. LPA Ajaero also request the school address and contact information for all clients in the home. Confidential interviews were conducted between 10/20/23 - 11/07/23. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Jodean Hall LICENSING EVALUATOR NAME: Uchenna Ajaero LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 23-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SACRAMENTO CRP RO, GOETHE ROAD, SUITE FACILITY NAME: PROGRESS RANCH TREATMENT SERVICESFACILITY NUMBER: VISIT DATE: 12/12/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Danaye Hall, House Manager


raw_content:
Narrative:
Based on interviews conducted during the investigation process the allegation above cannot be substantiated because statements given in 7 out of 11 confidential interviews conducted corroborated that there was no inappropriate interaction between children in care. 4 out of 11 interviews corroborated there were inappropriate interactions between children in care. In addition, a confidential interview conducted on 12/13/23 recanted that the allegation above occurred. Lastly, LPA Carmona was denied consent to interview the alleged perpetrator. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is Unsubstantiated. An exit interview was conducted. A copy of this report and the Appeal Rights were provided to the Executive Director .

Investigation Findings:
13On 1/12/24 at approximately 10:10 a.m. Licensing Program Analyst (LPA) Jacqueline Carmona conducted an unannounced visit to the above Short Term Residential Therapeutic Program (STRTP) to deliver findings for the allegation noted above. LPA Carmona met with Alyssum McGuire, Executive Director. During the investigation, LPA Carmona reviewed the agency's file at the licensing office, including the complaint history and criminal background check for staff. LPA Carmona also reviewed the client's needs and service plans, LIC500, communication logs for October 2023, and staff schedule, LPA Carmona conducted 10 confidential interviews and 1 attempted interview between 11/17/23-12/18/23. LPA Melikian conducted 1 interview on 12/14/23. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Rosa Rodriguez LICENSING EVALUATOR NAME: Jacqueline Carmona LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 23-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SACRAMENTO CRP RO, GOETHE ROAD, SUITE FACILITY NAME: PROGRESS RANCH TREATMENT SERVICESFACILITY NUMBER: VISIT DATE: 01/12/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Alyssum McGuire, Executive Director


raw_content:
Narrative:
Based on interviews conducted during the investigation process the above allegations are being substantiated. 7 out of 11 confidential interviews conducted corroborated that staff do not ensure minors have adequate clothing. On 11/17/ LPA Carmona observed there was not an adequate amount of clothing in the clients bedroom. In addition, LPA Carmona was not able to obtain completed quarterly clothing assessments for all clients in care. 7 out of 11 confidential interviews conducted corroborated that staff do not ensure facility remain free of odors. In addition, LPA Carmona was able to witness the odor in the facility during a visit to the facility on 11/17/23. Images were taken by LPA Carmona of areas of concern at the facility. Based on interviews conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. Title General Regulations are cited on the attached LIC9099D. An exit interview was conducted. A copy of this report and the Appeal Rights were provided to Danaye Hall, House Supervisor. Based on interviews conducted during the investigation process the allegations above cannot be substantiated because statements given in 8 out of 10 confidential interviews conducted corroborated that there was an adequate supply of perishable foods in the facility. During a visit to the facility on 11/17/ LPA Carmona observed more than 2 days of perishable food. 9 out of 10 interviews corroborated the facility staff are meeting minor's incontinence needs. In addition, LPA Carmona observed incontinence needs supplies in the facility. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are Unsubstantiated. An exit interview was conducted. A copy of this report and the Appeal Rights were provided to Danaye Hall, House Supervisor .

Investigation Findings:
13On 1/18/24 at approximately 1:15 p.m. Licensing Program Analyst (LPA) Jacqueline Carmona conducted an unannounced visit to the above Short Term Residential Therapeutic Program (STRTP) to deliver findings for the allegations noted above. LPA Carmona met with Danaye Hall, House Supervisor. During the investigation, LPA Carmona reviewed the agency's file at the licensing office, including the complaint history and criminal background check for staff. LPA Carmona also reviewed the client's needs and service plans, LIC9020, LIC500, emails dated 10/02/23-10/12/23, staff schedule, clothing assessment, program statement sec 21, and grocery list receipt record for October 2023. LPA Carmona attempted 1 interview and conducted 9 confidential interviews, LPA Cabigon conducted 2 confidential interviews and LPA Melikian conducted 1 confidential interview between 11/02/23-12/18/23. SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Rosa Rodriguez LICENSING EVALUATOR NAME: Jacqueline Carmona LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 23-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SACRAMENTO CRP RO, GOETHE ROAD, SUITE FACILITY NAME: PROGRESS RANCH TREATMENT SERVICESFACILITY NUMBER: VISIT DATE: 01/18/2024

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion: UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Danaye Hall, House Supervisor


summary: Complaint Investigation - Unsubstantiated

raw_content:
Narrative:
Based on LPAs observations, interviews which were conducted, and records reviewed, the allegations above cannot be substantiated because inconsistent statements were obtained during the interviews from staff and youth in care. Also, attempts to contact the Social Worker were not successful. In addition, documents requested by LPA were not provided or reviewed during the investigation process. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are unsubstantiated. Exit interview was conducted with Danaye Hall, House Manager. A copy of the report and Appeal Rights were provided during today's visit.

Investigation Findings:
13On 2.12.24 about 12: PM, Licensing Program Analyst, (LPA) Uchenna Ajaero conducted an unannounced complaint investigation visit to deliver finding. LPA Ajaero met with Danaye Hall, House Manager and informed her of the purpose of the visit. On 10.16.2023, LPA Monica Roberts visited Progress Ranch Treatment Center and met with Allyson Stogner, Mental Health Worker. LPA Roberts requested a copy of all allowance records from 7.2023 - 9.2023, Therapy notes from all youth from August and September 2023, receipts for incontinence supplies for the past 3 months, staff time punches from September 2023 to October 10, 2023, and procedure for reporting concerns/chain of command. None of these documents were available on-site during the visit. Confidential interviews were conducted between 10.16.23 and 12.13.23. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Jodean Hall LICENSING EVALUATOR NAME: Uchenna Ajaero LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 23-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SACRAMENTO CRP RO, GOETHE ROAD, SUITE FACILITY NAME: PROGRESS RANCH TREATMENT SERVICESFACILITY NUMBER: VISIT DATE: 02/12/2024


raw_content:
Narrative:
Interviews conducted confirmed that on 11/17/2023, on an "early-out" school day, two facility youths were dropped off at the facility by their school bus driver without the driver confirming whether or not there was staff on the premises. Including the two children referenced in the complaint, all parties with knowledge of the incident in question corroborated that the children were left unsupervised at the facility for a time period of approximately two hours-from the drop-off time to when a Progress Ranch staffer finally arrived at the facility. Based on LPAs interviews and a records review, the preponderance of evidence standard has been met; therefore, the allegation is found to be Substantiated. California Code of Regulations, Title 22, Division 6, Chapter 1, Article 06 (Continuing Requirements) Section 80078(a) (Responsibility for Providing Care and Supervision) is being cited on the attached LIC 9099-D. Exit interview conducted; a copy of this report and of the Appeal Rights are being provided to the facility. As for the allegation that the facility did not have an administrator, though the recognized administrator's role within the organization had changed, that individual's credentials were maintained and, according to obtained statements, responsibilities were shared between that listed administrator and the incoming one through that transition period. However, there were inconsistencies in the statements regarding whether operational tasks were actually carried out in practice. Regarding mental health services personnel, based on interviews, statements from staff and youth were inconsistent on how mental health treatment as a core service was provided. Finally, though obtained statements were consistent regarding the MHRS' (Mental Health Rehabilitation Specialist) workload becoming more difficult to manage because of a shortage of personnel who held that position, the conducted interviews yielded inconsistent information about how or if the care for the children was negatively affected by this. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the allegations are Unsubstantiated. Exit interview conducted; a copy of this report and of the Appeal Rights are being provided to the facility.

Investigation Findings:
13On 04/02/ Licensing Program Analyst (LPA) Chad Cabigon conducted an unannounced inspection of this STRTP (Short Term Residential Therapeutic Program) to deliver the findings of, and close, the complaint investigation. LPA met with Radiance Clinton, Administrator, and the following report was discussed: LPA Jacqueline Carmona opened the investigation on 11/20/2023 during which time interviews were conducted with the children referenced in the complaint and staff. The interior and exterior areas of the facility's physical plant were toured. Relevant facility records were requested. Additional interviews were conducted by LPA Cabigon. SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Rosa Rodriguez LICENSING EVALUATOR NAME: Chad Cabigon LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 23-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SACRAMENTO CRP RO, GOETHE ROAD, SUITE FACILITY NAME: PROGRESS RANCH TREATMENT SERVICESFACILITY NUMBER: VISIT DATE: 04/02/2024

met_with: Radiance Clinton, Administrator


raw_content:
Narrative:
Statements obtained via conducted interviews corroborated that a disclosure was made to facility staff alleging inappropriate interaction had occurred between children. A file search by this LPA of submitted reports from the facility yielded no submissions from Progress Ranch about this particular disclosure. LPA requested that the facility conduct a search of their records for the report-Progress Ranch indicated that no such report was found in their files. Based on LPA's interviews and a review of records, the preponderance of evidence standard has been met; therefore, the allegation is found to be Substantiated. No citation is necessary as incident reporting deficiencies were already cited on a case management inspection conducted on 11/30/2023. A copy of this report and of the Appeal Rights are being provided to the facility. No interview was possible with the alleged perpetrator in the reported incident; there were no other identified potential witnesses to the incident, and as such no one interviewed corroborated the accusation as described. As for whether the facility did enough to mitigate the likelihood of such an interaction from taking place, corroborating statements from current and former staffers indicate that enough was known at the time to have informed facility management that either closer supervision was necessary or a better bedroom-sharing arrangement should have been in place. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is Unsubstantiated. Exit interview conducted; a copy of this report and of the Appeal Rights are being provided to the facility.

Investigation Findings:
13On 04/02/ Licensing Program Analyst (LPA) Chad Cabigon conducted an unannounced inspection of this STRTP (Short Term Residential Therapeutic Program) to deliver the findings of, and close, the complaint investigation. LPA met with Radiance Clinton, Administrator, and the following report was discussed: The investigation was opened on 11/29/2023 at the facility, during which time a walk-through of the interior and exterior areas of the physical plant was done. Interviews were conducted with staff and one child in care. Records reviewed as part of the investigation were the following: children's Needs & Services Plans and the facility's Program Statement. SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Rosa Rodriguez LICENSING EVALUATOR NAME: Chad Cabigon LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 23-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SACRAMENTO CRP RO, GOETHE ROAD, SUITE FACILITY NAME: PROGRESS RANCH TREATMENT SERVICESFACILITY NUMBER: VISIT DATE: 04/02/2024


raw_content:
Narrative:
During unannounced inspections on 11/29/2023 and 01/12/2024, LPA did not observe any sharp objects to be accessible-the sharps were secured in a locked cabinet in an intermediate space between the kitchen and the adjacent multi-purpose room, the door to which was also locked from the inside of the facility. Statements obtained during the investigation were inconsistent as to whether there was an actual knife involved; according to the direct-care staff on the premises at the time of the incident, a knife was never in possession of either of the clients, and the only thing that a youth got a hold of was a piece of plastic that broke off of a TV encasement that was damaged as an outcome of that client's aggression-this was corroborated by the perpetrating youth. By all accounts, neither of the children were physically harmed; both youth stated that the intervening staff was able to keep the clients away from each other. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is Unsubstantiated. Exit interview conducted; a copy of this report and of the Appeal Rights are being provided to the facility.

Investigation Findings:
13On 04/19/ Licensing Program Analyst (LPA) Chad Cabigon conducted an unannounced inspection of this STRTP (Short Term Residential Therapeutic Program) to deliver the findings of, and close, the complaint investigation. LPA met with Clinical Data Manager Ian Longue and the following report was discussed: The complaint investigation was opened on 11/29/2023 at the facility, during which time interviews were conducted with staff and a youth in care. A physical plant inspection was also conducted on the same day which resulted in no observed deficiencies; another unannounced Buildings & Grounds onsite inspection was conducted on 01/12/2024. Subsequent interviews were conducted with another youth and additional Progress Ranch staffers. Needs & Services Plans and incident reports were reviewed as part of the investigation. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Rosa Rodriguez LICENSING EVALUATOR NAME: Chad Cabigon LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 23-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SACRAMENTO CRP RO, GOETHE ROAD, SUITE FACILITY NAME: PROGRESS RANCH TREATMENT SERVICESFACILITY NUMBER: VISIT DATE: 04/19/2024

met_with: Ian Longue


raw_content:
Narrative:
Furthermore, the Local Law Enforcement jurisdiction investigating the case determined there was not enough evidence to support further investigation at this time. LPA conducted additional interviews with additional clients in care and staff members in question. During the interviews, LPA learned that no concerns were disclosed by the parties involved and there were no witness. As a result, the allegation above cannot be substantiated because there were inconsistent statements made throughout the course of the investigation process. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is Unsubstantiated. An exit interview was conducted. A copy of this report and the Appeal Rights were provided to House Supervisor, Radiance Clinton.

Investigation Findings:
13On May, 22 2024 at approximately 01: PM, Licensing Program Analysts (LPAs) Farhaan Sarangi and Tatyana Shultz arrived unannounced at Progress Ranch Treatment Services for the purposes of delivering complaint findings. LPA met with House Supervisor, Radiance Clinton, and was granted access into the facility. During the investigation, LPA Sarangi reviewed the agency's file at the licensing office, including the complaint history, criminal background check and facility personnel report summary. Department of Social Services-Community Care Licensing Division-Investigations Branch, Investigator Barajas interviewed the alleged victim client and bio mother during the Assignment. Based on a confidential interview conducted by Investigator Barajas, it was determined that an upgrade to a full investigation will not be conducted due to lack of sexual abuse disclosure. (Report continued on LIC 9099C) UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Rosa Rodriguez LICENSING EVALUATOR NAME: Farhaan Sarangi LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 23-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SACRAMENTO CRP RO, GOETHE ROAD, SUITE FACILITY NAME: PROGRESS RANCH TREATMENT SERVICESFACILITY NUMBER: VISIT DATE: 05/22/2024

met_with: House Supervisor, Radiance Clinton


raw_content:
Narrative:
Furthermore, the Local Law Enforcement jurisdiction investigating the case decided to suspend the investigation due to lack of sexual abuse disclosure. LPA conducted additional interviews with additional clients in care, a staff member and other party involved. During the interviews, LPA learned that no concerns were disclosed by the parties involved and nobody witnessed the incident of any inappropriate behavior occurring at the facility. As a result, the allegation above cannot be substantiated because there were inconsistent statements made throughout the course of the investigation process. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is Unsubstantiated. An exit interview was conducted. A copy of this report and the Appeal Rights were provided to House Supervisor, Radiance Clinton.

Investigation Findings:
13On May, 22 2024 at approximately 01: PM, Licensing Program Analysts (LPAs) Farhaan Sarangi and Tatyana Shultz arrived unannounced at Progress Ranch Treatment Services for the purposes of delivering complaint findings. LPA met with House Supervisor, Radiance Clinton, and was granted access into the facility. During the investigation, LPA Sarangi reviewed the agency's file at the licensing office, including the complaint history, criminal background check and facility personnel report summary. Department of Social Services-Community Care Licensing Division-Investigations Branch, Investigator Barajas interviewed the alleged victim client and bio mother, CSW and a Police Officer during the Assignment. Based on a confidential interview conducted by Investigator Barajas, it was determined that an upgrade to a full investigation will not be conducted due to alleged victim recanting the allegation and making the complaint out of anger. (Report continued on LIC 9099C) UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Rosa Rodriguez LICENSING EVALUATOR NAME: Farhaan Sarangi LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 23-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SACRAMENTO CRP RO, GOETHE ROAD, SUITE FACILITY NAME: PROGRESS RANCH TREATMENT SERVICESFACILITY NUMBER: VISIT DATE: 05/22/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
One out of the two interviews conducted confirmed that staff hit minor in care, staff kicked minor in care, and staff handled minor in care in a rough manner but there were no additional witnesses or clients to confirm the allegation took place. During the investigation LPA Turner was informed by the client in care that all staff members participated in burning the client on their stomach. The client informed LPA Turner that they were repeatedly kicked in the face and stomach. The client informed that staff members spat on them. C1 was unable to provide staff information during the investigation process. LPA Turner was informed by the administrator that permitted restraint was used by staff following the Crisis Prevention Institute (CPI) plan. The permitted restraint consisted of holding the arms and seating clients in care. LPA Turner was informed that if the restraint was not working with two staff members, then a third staff member was called in to assist. It was confirmed by the administrator that staff never placed objects in a client's mouth. LPA Turner was informed that the client in care dealt with suicidal thoughts and harmed themselves on occasion. The client in care caused self-inflicted trauma to their head and staff used their hands to prevent injury. The client in care kicked and hit staff when they became upset, and staff intervened by using restraints. Lastly, LPA Turner was notified by the administrator that staff were often afraid to restrain the client in care due to accusations made by the client. The client frequently lied to get staff in trouble. LPA Turner was informed that the client went AWOL often and would advise the neighbors of alleged abuse taking place within the facility. The neighbors contacted Law Enforcement but no signs of abuse, such as marks or bruising, were documented during their investigation. LPA Turner was unable to contact former employees during the investigation process due to the above facility being closed. LPA Turner was unable to attain additional information from the reporting party after multiple attempts. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview conducted, a copy of this report and the Appeal Rights were discussed and will be provided to the licensee.

Investigation Findings:
13On January 17, 2025 at approximately 9:57 am, Licensing Program Analyst (LPA) Tatyana Shulz made an unannounced visit to TSCF Progress Ranch Welcome Center to deliver findings to the above facility and met with Case Manager, Jake Caballero. Prior to the meeting LPA Turner initiated the complaint investigation on October 22, 2024. LPA Turner requested the following documents: Staff Schedule, Staff Roster, Client Roster, Needs and Services plan, and IBSP for one client in care. LPA Turner conducted two interviews between October 22, 2024 and December 10, 2024. Based on evidence obtained and confidential interviews conducted during the investigation process the above allegation(s) cannot be substantiated because there were inconsistent statements throughout the investigation process. Report continued on LIC 9099-C UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Rosa Rodriguez LICENSING EVALUATOR NAME: Tatyana Shulz LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 23-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SACRAMENTO CRP RO, GOETHE ROAD, SUITE FACILITY NAME: PROGRESS RANCH TREATMENT SERVICESFACILITY NUMBER: VISIT DATE: 01/17/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Case Manager- Jake Caballero


summary: Facility Evaluation - 1 deficiency

raw_content:
Narrative:
On 8/5/2021 at 10:45am Licensing Program Analysts (LPAs) N. Sanders and Chad Gabigon arrived at the above facility for the purpose of conducing annual/required inspection. LPAs met with Mikey Martin, Administrative Assistant. The facility is clean and free of clutter. The facility license, children's personal rights, facility disaster plan and complaint hot line are posted in the hallway. The facility has three bedrooms, a living room, a kitchen and a dining room and staff office where clients files are locked. Clients beds are clean and in good repair, equipped with firm mattresses. All food is safe and of the quality and in quantity necessary to meet clients needs. Snacks are available for the clients. Menu is posted. Kitchen and food preparation space is clean, free of litter and rubbish. Facility is equipped with cooking supplies, dishes, glasses and utensils. Poisons and cleaning supplies are in a locked storage room. Medications are in locked cabinets in locked storage room. Knives and sharp objects are locked as well. There are two bathrooms in this facility. One is used by clients and one is used by staff. Clients bathroom is clean. Each clients is provided with grooming supplies. Fire extinguishers are up to date. Smoke alarms tested and are in working condition. The outdoor is clean and free of clutter. There are swings in the backyard. The ground is covered with wood chips. There are two sheds filled with garden supplies and donated items for the house and clients. Facility is licensed for six clients and is operating in full capacity. LPA reviewed six clients files. The facility is cited for Facility cited for California Code of Regulations, Title Regulations: ILS 87070(b)(10) Consent Forms, ILS 87070(c)(4) Original Needs and Services Plans and 87068.3(a) quarterly Updates for Needs and Services Plans. Technical Violation was given for California Code of Regulations, Title Regulation, 80069(a) Medical Assessment. A copy of this report and appeal rights were left at the facility.

Deficiencies:
87068.3(a): Modifications to The Needs And Services Plan

(a) The needs and services plan specified in Section 87068.2 shall be updated at least every 30 days to determine the following

visit_type: Annual


summary: Facility Evaluation

raw_content:
Narrative:
Due to FAS functionality issues, LIC 809, was unable to be printed at the time of visit. A hard copy will be sent to Licensee to be signed and returned. .............................................................................................................................................................. On 12/10/21 at 9: AM, an announced SB Psychotropic Medication Inspection was conducted by Licensing Program Analysts (LPA's), Stefanie Whitlow and Hillary Hall, at STRTP (provisional) Progress Ranch Facility. LPA's first met Director, Alyssum McGuire, at administration office located at 1949 5th Street Suite 103. Davis, Ca 95616. LPA's interviewed one administrator. LPA's reviewed five children's records. LPA's reviewed three staff's records. LPA observed court documentation and signatures on NSP's of client and authorized representatives missing from NSP's. See the two Advisory Notes- Technical Violation. LPA's then conducted inspection of the STRTP home located at address above at 2: PM. The facility was inspected inside and out. There were no deficiencies noted. LPA's interviewed seven children. LPA's interviewed two staff. LPA's will complete continuation inspection on 12/13/21. LPA's conducted exit interview with Gonzall Arriaga, supervisor, who signed the LIC 809. Appeal rights were not explained, as no citations were given. LPA provided the Summary Report, upon completion, by email, to be signed and returned.

met_with: Gonzall Arriaga


summary: Facility Evaluation

raw_content:
Narrative:
On 12/13/21 at 10: AM, an announced SB Psychotropic Medication Inspection was conducted by Licensing Program Analysts (LPA's), Stefanie Whitlow and Hillary Hall, at STRTP (provisional) Progress Ranch Treatment Services Facility located at address above. LPA's conducted medication count and PMAR comparison. In addition, LPA's met Director, Alyssum Maguire, at administration office located at 1949 5th Suite 103. Davis, Ca 95616, at 1: PM. LPA's interviewed one administrator. LPA's reviewed two children's records. Since initial inspection, on 12/10/21, children's records had been updated. LPA's will, therefore, be conducting a follow-up review of them when inspection is continued. There are no citations being given at this time. LPA's conducted exit interview with Alyssum Maquire, director, who signed the LIC 809. Appeal rights were not explained, as no citations were given. LPA provided the Summary Report, upon completion, by email.

met_with: Alyssum Maguire


summary: Facility Evaluation

raw_content:
Narrative:
Licensing Program Analyst (LPA) Yuvi Diaz made an unannounced annual/required inspection on August 30, 2022, at 11:30AM. During the inspection LPA met with Alyssum Maguire, Executive Director who assisted with the inspection. Mental health files, staff files, and client files are kept at their office. Office is located at 1949 5th Street Avenue STE. Davis, CA 95615. LPA Diaz reviewed four client files, four staff files, one administrator file, and clinician file. Medical files are kept at the license facilities. All files were kept in a confidential space. LPA Diaz will return at a later time to complete the inspection at the licensed facilities. An exit interview was conducted with Alyssum Maguire, Executive Director. No deficiencies were noted for today's inspection. A copy of this report will be emailed.


summary: Facility Evaluation

raw_content:
Narrative:
Licensing Program Analyst (LPA) Yuvi made an unannounced annual inspection on September 8, 2022 at 11:07AM. During the inspection LPA Diaz met with Ian Longue, Administrator who assisted with the inspection. LPA Diaz conducted a walk-through of the facility inside and out. LPA Diaz interviewed 3 staff members and 3 clients. LPA observed facility to be safe and sanitary. The house is a single story home. It has consisted of living room, dining room, kitchen, pantry, laundry room, 3 bedrooms, 3 bathrooms, garage, front yard, and backyard. LPA Diaz inspected and/or reviewed the following: Physical Plant: Posting of license, Personal Rights, Emergency Disaster Plan, Facility Sketch, Disinfectants/Cleaning solutions inaccessible, Nonperishable Foods one week and fresh perishable foods two days minimum, Menu present and posted, and Working telephone. There was Carbon monoxide detector in working condition and Smoke Detectors in working condition. First Aid Kit fully stocked. Dining area was noted with enough seating, furniture good condition. Medication centrally stored, locked/inaccessible to clients Hot Water between 105-120 degree F. Fire Extinguishers were up to date. LPA Diaz noted toilets, bath and shower fixtures in good repair/no leaks. Laundry was available. LPA Diaz noted bedrooms had linen and appropriate furnishings. Motor Vehicle properly maintained , lights, tires, registration/insurance and working seat belts. Technical violation was given due to window screens not being in good repair. Report continues on LIC 9099-C. Operations: Complaint Procedures were posted for youth in an area were it was accessible. LPA Diaz obtain a copy of board minutes. Disaster Preparedness:Disaster and mass casualty plan will be updated. LPA Diaz reviewed emergency binder for fire, and had quarterly fire drills. LPA Diaz noted that Q4 was missing for 2021 and Q2 for 2022. LPA Diaz gave a technical violation. Emergency Intervention: LPA Diaz went over the Emergency Intervention with Administrator. LPA Diaz reviewed training records. Staffing/Volunteers: LPA Diaz reviewed four staff files that contained Criminal record clearances, First Aid Certification, Training, CPI training, Job title/qualification, and one administrator's file that is certified administrators certificate. Client Records: LPA Diaz reviewed three client files. The records had the following documents. Needs and Services Plan, Centrally Stored Medication and log review, JV Reviewed, Psychotropic Medication and log, Cash Resources, and medical consent forms. LPA Diaz has given a technical violation due to facility not having a compatibility form. Core/Therapeutic Services:Trauma Informed Practices are implemented as needed and are documented. The following items were reviewed for compliance in the regional office prior to the facility inspection: · Annual fees-No annual fees are due. · Administrator Certificate for: Ian Longue · Annual Emergency Intervention Log · Waivers and Exceptions An exit interview was conducted with Ian Longue, Administrator and a copy of this report was emailed.


summary: Facility Evaluation

raw_content:
Narrative:
On December 15, 2022, at 1:00PM Licensing Program Analyst (LPA) Yuvi Diaz and Licensing Program Manager (LPM) Rosa Rodriguez conducted a meeting with Progress Ranch. Staff that attended the meeting: Alyssum Maguire, Executive Director, Ian Longue, Administrator, and Andrea Guthrie, Clinical Director. The following was reviewed: 1. Regulation 87095.22 (h)(1)(2)(A)(B)(C) Emergency Intervention Plan 2. Complaints involving restraints 3.Different types of restraints a .Seated Position b. Standing Position c. Children's Control Position d. Team Control Position 4. Administrator spoke about CPI training 5. LPM and LPA went over Progress Ranch Program Statement Section: Emergency Intervention Plan. Report continues on LIC 809-C 6. Administrator went over small child hold and LPM stated that there must be two people doing holds at all time. Per their CPI training the holds are based on the children's sizes and at times the small child hold requires one staff. This is a therapeutic hold. 7. LPM, and LPA will attend a CPI training sometime in the beginning of 2023 to understand and have more knowledge of what CPI training is. 8. LPM, and LPA will set up a follow-up meeting with Progress Ranch end of January or beginning of February 2023.