summary: Facility Evaluation

raw_content:
Narrative:
On April 9, 2026, at 10:00 a.m., Licensing Program Analyst (LPA) Brent Lockhart conducted an unannounced Case Management inspection at New Start Youth Facility, a Short-Term Residential Therapeutic Program (STRTP). The purpose of the inspection was to follow up on an incident report (IR) received by the Department. LPA met with Byron Butler, Lead Facility Manager. On March 19, 2026, the Department received an IR's stating that on March 13, 2026, a client (C1)(See Confidential Names list dated (04/09/26) suffered pain/soreness in his jaw. During this inspection, LPA reviewed copies of Needs and Services Plans for C1, LIC Personnel Report, LIC Register of Clients, medical logs, discharge paperwork and relevant IRs dated March 18, 2026. LPA interviewed one staff during this inspection and requested Children and Family Team meeting (CFT) notes, and safety plan with another staff. No deficiencies were cited during this inspection. A signed copy of this report and LIC811 were provided to Byron Butler, Lead Facility Manager. Follow-up is required.

met_with: Ariana Lopez, Byron Butler - Lead Facility Manager


state: CA

facility_name: NEW START YOUTH FACILITY

summary: Facility Evaluation

raw_content:
Narrative:
On April 9, 2026, at 09:30 a.m., Licensing Program Analyst (LPA) Brent Lockhart conducted an unannounced Case Management inspection at New Start Youth Facility, a Short-Term Residential Therapeutic Program (STRTP). The purpose of the inspection was to follow up on an incident report (IR) received by the Department. LPA met Byron Butler, Lead Facility Manager. On April 8, March 12, 16 and 23, 2026, the Department received IR's beginning on March 11 thru April 7, 2026 that a client (C1)(See Confidential Names list dated 04/02/26) has multiple incidents inflicting self-harm upon himself. During this inspection, LPA reviewed copies of Needs and Services Plans for C1, LIC Personnel Report, LIC Register of Clients, and relevant IRs for incidents occurring on 03/11/26, 03/13/26, 03/23/26, and 04/07/26. LPA requested Children & Family Team meeting notes, safety plan, and medical discharge paperwork for C1 from the facility mental health team. LPA interviewed one staff and another staff by phone during this inspection. No deficiencies were cited during this inspection. A signed copy of this report and LIC811 were provided to Byron Butler, Lead Facility Manager. Follow-up is required.

report_type: Facility Evaluation

visit_type: Case Management

met_with: Ariana Lopez, Byron Butler - Lead Faclilty Managers


summary: Facility Evaluation

raw_content:
Narrative:
On April 17, 2026, at 12:15 p.m., Licensing Program Analyst (LPA) Brent Lockhart conducted an unannounced Case Management - Incident follow-up inspection at New Start Youth Facility, a Short-Term Residential Therapeutic Program (STRTP). The purpose of the inspection was to conclude follow up on an incident report (IR) received by the Department. LPA met with Ariana Lopez, Lead Facility Manager. On March 19, 2026, the Department received an IR stating that an incident had occurred on March 13, 2026 with information regarding a client being convinced by staff to get his jaw checked out due to him experiencing pain. Relevant Facts and Findings LPA reviewed relevant incident reports, client's Needs and Services Plan, safety plan, and medical refusal forms. Based on record review staff followed up with C1 and took him to the hospital after experiencing pain in his jaw. During C1 visit on 3/18/26, it was revealed C1 suffered a fractured jaw. The specialist requested C1 follow up in 1-3 days but according to staff C1 declined. C1 stated he didn't experience any pain, but was advised by staff to attend his follow up visit, C1 declined. Staff will follow up with C1 and encourage him to attend future doctor appointments related to his jaw. No deficiencies or violations were cited at this time. A signed copy of this report and LIC811 (Confidential Names list dated 04/17/26) were provided to STRTP representative. No follow-up required.

met_with: Ariana Lopez - Lead Facility Manager


facility_name: NEW WAY GROUP HOME

summary: Complaint Investigation - Unsubstantiated - 1 allegation

raw_content:
Narrative:
Based upon interviews and record review, the allegations that 1) Facility staff caused injury to minor in care; 2) Facility staff handled minor in a rough manner; 3) Facility staff inappropriately restrained minor in care and 4) Facility staff did not prevent minors from engaging in a physical altercation are found to be unsubstantiated, meaning that although the allegation may have occurred or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. An exit interview was conducted with House Manager, Ricardo Contreras. A copy of the report and appeal rights have been given to the Administrator who's signature on this form confirms the receipt of these documents. There were no deficiencies cited at this time.

Investigation Findings:
13Due to COVID-19 the investigation was conducted and finding delivered remotely. Out of State Group Home Certification Analyst Leosha Eves concluded the investigation for the above complaint allegation. Analyst Eves contacted the facility on May 27, 2021 at 2:00pm and spoke with House Manager, Ricardo Contreras to discuss the findings. During the course of the investigation Analyst Eves conducted interviews with the reporting party and staff members. Analyst made several attempts to interview youth identified in the incident, however they declined to be interviewed. Analyst reviewed youth's needs and services plan, medication records, facility incident reports and staff records. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Leosha Eves LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, FACILITY NAME: NEW WAY GROUP HOMEFACILITY NUMBER: VISIT DATE: 05/27/2021

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

report_type: Complaint Investigation

met_with: House Manager-Ricardo Contreras

complaint_status: unsubstantiated


raw_content:
Investigation Findings:
13On June 19, 2021 at 10: AM, Associate Governmental Program Analyst (AGPA) Tonya L. Barnes-Woodard conducted an unannounced complaint inspection at the above facility for the purpose of delivering findings. Upon arrival, AGPA Woodard was greeted by Jacob Alonzo, Child Care Counselor. During the course of the investigation, AGPA conducted interviews with staff members and one client. AGPA made several attempts to interview reporting party and youth's social work. Both youth who are identified in the incident declined to be interviewed. AGPA reviewed both of the youth's needs and services plan, medication records, and facility incident reports. Based on all of the interviews conducted and reports reviewed, the Department has concluded the above allegation of a Personal Rights violation to be Unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. A copy of this report was left at the facility. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Angelica Lopez LICENSING EVALUATOR NAME: Tonya Barnes-Woodard LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of 1

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Jacob Alonzo


summary: Complaint Investigation - Substantiated - 1 allegation

raw_content:
Narrative:
The investigation included, but not limited to, confidential interviews with three clients, staff members, review of medical records, review of Oxnard Police Department report, review of staff records, and corresponding related incident report. It was revealed on August 29, 2021, an incident occurred involving C1 who reportedly displayed behavior outburst resulting in C1 being restrained by Staff member #1 (S1) and law enforcement being called. C1 was transported for an evaluation and upon medical assessment, C1 was found to have computed tomography (CT) imaging notable for multiple spinous process fractures sustained while in the facility. Witness statements, records reviewed, and police reports revealed corroborating evidence to support the alleged. Based on information obtained, the preponderance of the evidence standard has been met, therefore the allegation of physical abuse is Substantiated. This poses an immediate health and safety risk to children in care. The facility is issued a citation in accordance with the Interim Licensing Standards, Chapter 7.5, Version 3, Personal Rights (d)(11) [See page LIC9099-D for cited deficiency]. An exit interview was conducted, and appeal rights were discussed. A copy of this report, Confidential Names List and appeal rights were provided to Facility Administrator via email. (Continued on page LIC9099-D)

Investigation Findings:
13On April 1, 2022 at 3: PM, Licensing Program Analyst (LPA), Regina Martin conducted a follow-up complaint inspection to deliver findings concerning the above-mentioned allegation. LPA Martin met with Alex Mendoza, Facility Administrator to discuss the investigative outcome. The investigation was conducted by Licensing Special Investigator Phillippe Ryan Miles of the Community Care Licensing Division (CCLD) Investigations Bureau. On August 31, 2021, CCLD received an allegation reporting that on August 29, 2021, Staff member #1 (S1) physically assaulted Client #1 (C1) causing injuries to C1's neck area and possible rib fracture (See LIC811, dated March 29, 2022). (Continued on page LIC9099-C) SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: JoAunne Griffin LICENSING EVALUATOR NAME: Regina Martin LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, N. Continental Blvd. #290B FACILITY NAME: NEW WAY GROUP HOMEFACILITY NUMBER: VISIT DATE: 04/01/2022

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion:

met_with: Alex Mendoza, Facility Administrator

complaint_status: SUBSTANTIATED


raw_content:
Narrative:
LPA Rosas determined that the Personal Rights allegations that facility did not seek medical attention, did not allow youth to shower and did not address youth's hygiene needs, may have happened or are valid, but there is not a preponderance of the evidence to prove that the alleged violations occurred, therefore the findings are unsubstantiated. LPA Rosas and AGPA Barnes-Woodard conducted interviews that provided information on the shower schedule, medical and hygiene procedures for the facility. Interviews disclosed that Client#1 (C1) would refuse to take showers, get his hair cut and would self-harm. Facility provided Special Incident Reports and Hospital visit summaries with information for the incidents for C1. The facility had overstock of hygiene products and have monthly hair cut appointments for youth in care. Interviews with pertinent parties provided information on C1 behaviors. Results from the Department's investigation, consisting of interviews with related parties, inspections, and review of records. Although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. The Department has decided that the allegations of Personal Rights are unsubstantiated but if any additional information is received this complaint can be amended and the finding can be changed. There were no deficiencies observed or cited at this time. Exit interview was conducted with S1 and a copy of this report was left at the facility.

Investigation Findings:
13On August 18, 2022, at 09:30am, Licensing Program Analyst (LPA) Olivia Rosas conducted an unannounced inspection to New Way Safe House Short Term Residential Therapeutic Program (STRTP) for the purpose of concluding the investigation on the above allegations and to deliver the findings. LPA Rosas, met with Staff#1 (S1) and together discussed the investigation details. During the investigation process, Associate Governmental Program Analyst (AGPA) Tonya L. Barnes-Woodard conducted inspection and conducted interviews. In addition, LPA Rosas interviewed witnesses and pertinent parties related to the investigation. Individuals mention in this complaint are identify on the Confidential Names List (LIC811) dated August 18, 2022. Based on the confidential interviews conducted during the investigation process, record review, statements obtained the findings are unsubstantiated. Report continues LIC-9099C UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Kevin C Sauk LICENSING EVALUATOR NAME: Olivia Rosas LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, FACILITY NAME: NEW WAY GROUP HOMEFACILITY NUMBER: VISIT DATE: 08/18/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Staff#


raw_content:
Narrative:
The allegations may have happened or are valid, but there is not a preponderance of the evidence to prove that the alleged violations occurred, therefore the findings are unsubstantiated. LPA Rosas and AGPA Barnes-Woodard conducted interviews with clients and facility staff. Facility denied the allegations of that minors are being sexually abused while in care. LPA Rosas reviewed staff training that is tracked in Relias digital system. LPA Rosas reviewed special incident reports submitted to the Department. LPA Rosas was not able to find evidence to prove that the alleged violations occurred based on the lack of details provided. Results from the Department's investigation, consisting of interviews with related parties, inspections, and review of records. Although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. The Department has decided that the allegation of Neglect/Lack of Supervision is unsubstantiated but if any additional information is received this complaint can be amended and the finding can be changed. There were no deficiencies observed or cited at this time. Exit interview was conducted with S1 and a copy of this report was left at the facility.

Investigation Findings:
13On October 20, 2022, at 10:30am, Licensing Program Analyst (LPA) Olivia Rosas conducted an unannounced inspection to New Way Short Term Residential Therapeutic Program (STRTP) for the purpose of concluding the investigation on the above allegations and to deliver the findings. LPA Rosas, met with Staff#1 (S1) and together discussed the investigation details. During the investigation process, Associate Governmental Program Analyst (AGPA) Tonya L. Barnes-Woodard conducted inspection and conducted interviews on July 25, 2021. In addition, LPA Rosas interviewed witnesses and pertinent parties related to the investigation. Individuals mention in this complaint are identify on the Confidential Names List (LIC811) dated October 20, 2022. Based on the confidential interviews conducted during the investigation process, record review, statements obtained, LPA Rosas concluded the Neglect/Lack of Supervision allegations that minors are being sexually abused while in care and minor sustained injuries while in care. Report continues LIC-9099C UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Kevin C Sauk LICENSING EVALUATOR NAME: Olivia Rosas LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, FACILITY NAME: NEW WAY GROUP HOMEFACILITY NUMBER: VISIT DATE: 10/20/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Staff#1 (S1)


raw_content:
Narrative:
The allegation may have happened or are valid, but there is not a preponderance of the evidence to prove that the alleged violations occurred, therefore the findings are unsubstantiated. LPA Rosas and AGPA Barnes-Woodard conducted interviews with clients and facility staff that provided information on staff schedules, and care and supervision for clients. Facility denied the allegations of facility staff sharing drugs, and tobacco. It was reported by the facility and clients that staff does not smoke in the facility. At times clients do bring contraband of alcohol, marijuana or vape pens but staff confiscates it. Based on the interviews there was not enough information to identify which staff was alleged or resident. Results from the Department's investigation, consisting of interviews with related parties, inspections, and review of records. Although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. The Department has decided that the allegation of Neglect/Lack of Supervision is unsubstantiated but if any additional information is received this complaint can be amended and the finding can be changed. There were no deficiencies observed or cited at this time. Exit interview was conducted with S1 and a copy of this report was left at the facility.

Investigation Findings:
13On October 20, 2022, at 10:30am, Licensing Program Analyst (LPA) Olivia Rosas conducted an unannounced inspection to New Way Short Term Residential Therapeutic Program (STRTP) for the purpose of concluding the investigation on the above allegation and to deliver the findings. LPA Rosas, met with Staff#1 (S1) and together discussed the investigation details. During the investigation process, Associate Governmental Program Analyst (AGPA) Tonya L. Barnes-Woodard conducted inspection and conducted interviews on June 27, 2021. In addition, LPA Rosas interviewed witnesses and pertinent parties related to the investigation. Individuals mention in this complaint are identify on the Confidential Names List (LIC811) dated October 20, 2022. Based on the confidential interviews conducted during the investigation process, record review, statements obtained, LPA Rosas concluded the Neglect/Lack of Supervision allegation that facility staff are sharing drugs and tobacco with residents. Report continues LIC-9099C UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Kevin C Sauk LICENSING EVALUATOR NAME: Olivia Rosas LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, FACILITY NAME: NEW WAY GROUP HOMEFACILITY NUMBER: VISIT DATE: 10/20/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
On February 22, 2022, facility reported a Special Incident Report (SIR) noting that Client#1 (C1) was verbally and physically attacked by Client#2 (C2) despite staff redirection. C2 began to get verbally aggressive towards C1 slapped C1 face. Facility staff was able to intervene to prevent further assault. Staff then went on a drive with C1 and was able to de-escalate resident. C1 was able to process with the other staff as well and return to baseline. On March 2, 2022, C3 made and inappropriate comment towards roommate (C1). Facility staff counsel C2 about making inappropriate comments it would make others feel uneasy and uncomfortable. On 04/01/2022, C1 was moved to New Way 2. Facility policy does not allow residents to attack each other verbally or aggressively. They always supervise residents and redirect residents. LPA Rosas ensured to thoroughly review the records of the primary active staff. The facility provided evidence of staff training transcripts stored in RELIAS Training Program digital system with a schedule to complete Hours for new hires and ongoing training for various topics including Trauma Informed, and Medication. LPA reviewed the Personnel Report (LIC 500) and confirmed that Direct Care Staff Ratio present for clients in placement. LPA Rosas conducted interviews with clients, and facility staff that provided information on facility care and supervision for residents. There was not enough evidence and information to corroborate the allegations of Neglect and lack of supervision. Results from the Department's investigation, consisting of interviews with related parties, inspections, and review of records. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. The Department has decided that the allegation of Neglect/Lack of Supervision are unsubstantiated but if any additional information is received this complaint can be amended and the finding can be changed. There were no deficiencies observed or cited at this time. Exit interview was conducted with S1 and a copy of this report was left at the facility.

Investigation Findings:
13On January 19, 2023, at 12:30pm, Licensing Program Analyst (LPA) Olivia Rosas conducted an unannounced inspection to New Way 2 for the purpose of concluding the investigation on the above allegations and to deliver the findings. LPA Rosas, met with Staff#1 (S1) and together discussed the investigation details. On 02/15/2022, Licensing Program Analysts (LPA's) Enrique Hernandez and Nancy O'Connel conducted an inspection and conducted interviews. During the investigation process, LPA Rosas interviewed witnesses and pertinent parties related to the investigation. Individuals mention in this complaint are identify on the Confidential Names List (LIC811) dated 01/19/2023. Based on the confidential interviews conducted during the investigation process, record review, statements obtained, LPA Rosas concluded the allegation that facility did not prevent minors from threatening another minor in care. The allegations may have happened or are valid, but there is not a preponderance of the evidence to prove that the alleged violations occurred, therefore the findings are unsubstantiated. Report continues LIC-9099C UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Kevin C Sauk LICENSING EVALUATOR NAME: Olivia Rosas LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, FACILITY NAME: NEW WAY GROUP HOMEFACILITY NUMBER: VISIT DATE: 01/19/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
On 06/13/2021, the Department received Special Incident Report (SIR) Child#1 (C1) was provoking Child#2 (C2) through the morning despite facility staff intervening multiple times and encouraging C1 to use cooking skills. C1 went to the kitchen and threw a plastic bowl at C2 and retaliation C2 grabbed a wooden spatula and threw it at C1 and striking them in the head. C1 was taken to Urgent Care due to small cut on the head and eye pain. Urgent Care applied four staples versus adhesive glue to C1 head wound due to the position of the injury. On 09/07/2021, LPA Rosas inspected the facility and saw the eye and head injury on C1 healed. C1 expressed not having pain or discomfort. Interviews revealed that residents were counseled, and staff was present during the incident, but the attack happen quickly. The resident was given 1:1 to supervise and shadow C1 due to behavior and abilities. There was not enough evidence and information to corroborate the allegations of Neglect and lack of supervision. On 07/31/21, the Department received SIR reported that when staff is not looking, they call him names like "dog or puppy" and flip him off. C1 punched the window by accident due to Tourette syndrome disorder and did not mean to break the window. C1 did not disclose what resident was doing the name calling. Facility reported not allowing residents to abuse each other verbally or physically. LPA Rosas reviewed the Personnel Report (LIC 500) and confirmed that Direct Care Staff Ratio present for the clients in placement. On August 2, 2021, the Oxnard Police Department arrived at the facility due to an anonymous to report that C1 was being bullied and threatened with knives. The Police Department interview residents in place and inspected the facility and found no suspicious activity and left the facility. On 09/08/2021, inspected facility and found all knives and sharps kept under double locks in the staff office closet. The facility always has two to three staff to supervise clients in placement. Confidential interviews indicated that restraints are conducted when clients in care pose imminent danger to self and others, staff must be SAFE trained, and two or more staff must conduct the restraint. The facility also used variety of redirecting techniques to calm clients during crisis. LPA Rosas conducted interviews with client, pertinent parties, and facility staff regarding to incident on 07/31/2021. There were no witnesses identified to corroborate the allegation. Report continues LIC-9099C Page 1 out of On 06/10/2021, Facility submitted updated reporting requirements updated policy. LPA Rosas reviewed reporting requirements with facility. Facility was able to provide Special Incident Reports and Law Enforcement Contact Reports. Special incident reports are submitted to the Community Care Licensing Department (CCLD), Social Worker and other pertinent parties related to the incident. There was not enough evidence and witnesses identified to corroborate the allegation. On 8/31/ 21, CCLD received an allegation reporting that on 08/29/21, S1 physically restrained C1 causing injuries to C1's neck area and possible rib fracture. Licensing Program Analyst (LPA), Regina Martin investigated the complaint allegation and based on information obtained, the preponderance of the evidence standard has been met, the allegation of physical abuse was substantiated. The allegation has already been investigated and completed by the Department and no further information obtained. Results from the Department's investigation, consisting of interviews with related parties, inspections, and review of records. Although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. The Department has decided that the allegations of Personal Rights are unsubstantiated but if any additional information is received this complaint can be amended and the finding can be changed. There were no deficiencies observed or cited at this time. Exit interview was conducted with S1 and a copy of this report was left at the facility. Page 3 of 3

Investigation Findings:
13On January 19, 2023, at 12:30pm, Licensing Program Analyst (LPA) Olivia Rosas conducted an unannounced inspection to New Way 1 for the purpose of concluding the investigation on the above allegations and to deliver the finding. LPA Rosas, met with Staff#1 (S1) and together discussed the investigation details. During the investigation process, LPA Rosas interviewed witnesses and pertinent parties related to the investigation. Individuals mention in this complaint are identify on the Confidential Names List (LIC811) dated 01/19/2023. Based on the confidential interviews conducted during the investigation process, record review, statements obtained, LPA Rosas concluded the allegations Minor was physically injured by other minor in group home, minor not accorded dignity in personal relationships, and Staff did not report incident which threatened the physical or emotional health or safety of minor. The allegation may have happened or are valid, but there is not a preponderance of the evidence to prove that the alleged violations occurred, therefore the findings are unsubstantiated. Report continues LIC-9099C Page 1 out of UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Kevin C Sauk LICENSING EVALUATOR NAME: Olivia Rosas LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, FACILITY NAME: NEW WAY GROUP HOMEFACILITY NUMBER: VISIT DATE: 01/19/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Per California Code Regulation, TITLE 22, DIVISION 6, CHAPTERS 1, General Licensing Regulations, and Short Term Residential Therapeutic Program (STRTP) Interim Licensing Standards (ILS), Chapter 7. Version 4. A Type A deficiencies to be cited at this time. 80072 - Personal Rights (1) To be accorded dignity in their personal relationships with other persons in the home. This requirement is not met as evidenced by:Facility staff engaged in a physical altercation with minor. The licensee did not ensure the child's personal rights were not violated. Staff S7 and youth C1 engaged in a physical altercation on 05/28/23, which poses a potential health and safety risk to persons in care.. (See form LIC 9099D)

Investigation Findings:
13On June 6th and 9th, Licensing Program Analyst (LPA) Christine Wilson made an unannounced complaint investigation to New Way Group Home. Short Term Residential Therapeutic Program (STRTP) for the purpose of concluding the investigation on the above allegation. Based on the confidential interviews conducted during the investigation process, record review, statements obtained, LPA Wilson concluded the allegations:Facility staff engaged in a physical altercation with minor are substatiated. The licensee did not ensure the child's personal rights were not violated. Staff S7 and youth C1 engaged in a physical altercation on 05/28/23, which poses a potential health and safety risk to persons in care. The allegations happened, and there is a preponderance of the evidence to prove that the alleged violations occurred, therefore the finding is substantiated. Type A 88487.8 - Personal Rights Report continues LIC-9099C. SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Kevin C Sauk LICENSING EVALUATOR NAME: Christine Wilson LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION FACILITY NAME: NEW WAY GROUP HOMEFACILITY NUMBER: VISIT DATE: 06/14/2023

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion:

met_with: Staff #9 (S9)


raw_content:
Investigation Findings:
13Based on the confidential interviews conducted during the investigation process, record review, statements obtained, LPA Wilson concluded the allegations: Facility staff caused injury to minor is unsubstantiated. The allegations may have happened during the physical altercation on 05/28/2023, but there is not a preponderance of the evidence to prove that the alleged violation occurred, therefore the finding is unsubstantiated. There are no deficiencies to be cited, at this time, regarding the above allegation. Report continues LIC-9099C. LPA Wilson will return to deliver and discuss the finding. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Kevin C Sauk LICENSING EVALUATOR NAME: Christine Wilson LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of 3

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Investigation Findings:
13On September 26, 2023 at 1:42 p.m., Licensing Program Analyst (LPA) Christine Wilson and Licensing Program Analyst (LPA) Jhane Haynes, conducted an unannounced subsequent complaint inspection at the above facility. Upon arrival, LPAs were greeted by , Child Care Counselor (S1). Staff in the home were (S2, S3 and FM). There were no clients in the home at the time. Licensing Program Analyst has determined an unsubstantiated finding for a violation of personal rights. Based on information from record review and confidential interview with the alleged victim, the preponderance of the evidence standard has not been met. Information obtained revealed enough evidence to determine that the allegations of drug use, injury to minor in care, inappropriate interactions with other minors in care and access to inappropriate content may have happened but there is not a preponderance of the evidence to prove that the alleged violation occurred, therefore the finding is unsubstantiated. No deficiencies are being cited at this time. An exit interview was conducted and reviewed with the licensee. A copy of this report was left with licensee. (S3) whose signature on this form confirm receipt of these documents UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Kevin C Sauk LICENSING EVALUATOR NAME: Christine Wilson LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of 1

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: (S1 Child Care Counselor)


raw_content:
Investigation Findings:
13On October 18, 2023 at 9:52 am Licensing Program Analyst (LPA) Christine Wilson made an unannounced inspection to the above listed facility, and met with the Facilty Administrator for the purpose of concluding the investigation, and delivering findings on the above allegation. Based on the confidential interviews conducted during the investigation process, record review, statements obtained, LPA Wilson concluded the allegation: Staff are not providing adequate supervision, is unsubstantiated. During the investigative process conducted by Licensing Program Analyst (LPA) Christine Wilson, victim (C1) was interviewd however, although the allegation may have occurred, or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Although the allegation may have occurred, or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. There are no deficiencies to be cited, at this time, regarding the above allegation. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Kevin C Sauk LICENSING EVALUATOR NAME: Christine Wilson LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of 3

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Facility Administrator


raw_content:
Investigation Findings:
13On October 18, 2023 at 11:52 am Licensing Program Analyst (LPA) Christine Wilson made an unannounced inspection to the above listed facility, and met with the Facility Administrator, for the purpose of concluding the investigation, and delivering findings on the above allegation. Based on the confidential interviews conducted during the investigation process, record review, statements obtained, LPA Wilson concluded the allegation: Youth was abused while in care, is unsubstantiated. During the investigative process conducted by Licensing Program Analyst (LPA) Christine Wilson, victim (C1) was interviewd however, although the allegation may have occurred, or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. There are no deficiencies to be cited, at this time, regarding the above allegation. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Kevin C Sauk LICENSING EVALUATOR NAME: Christine Wilson LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of 2

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Investigation Findings:
13On October 23, 2023 at 3:45 pm Licensing Program Analyst (LPA) Christine Wilson made an unannounced inspection to the above listed facility, and met with the Child Care Counselor for the purpose of concluding the investigation, and delivering findings on the above allegation. Based on the confidential interviews conducted during the investigation process, record review, statements obtained, LPA Wilson concluded the allegations: Minor(s) are able to access inappropriate content Minor(s) are vaping in the home, are unsubstantiated. During the investigative process conducted by Licensing Program Analyst (LPA) Christine Wilson, victim (C1) was unable to be located, therefore all relevant parties were not interviewed. Although the allegation may have occurred, or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated. A copy of this report was left with the facility. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Kevin C Sauk LICENSING EVALUATOR NAME: Christine Wilson LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of 3

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Child Care Counselor


summary: Complaint Investigation - Unsubstantiated

raw_content:
Investigation Findings:
13Licensing Program Analyst Connie Jones-Steward investigated the above allegation. LPA interviewed C1, staff and witness. C2 was not available to be interviewed. LPA reviewed needs and services plans for both clients and the police report generated from the incident. Based on the interviews and records reviews, C2 was receiving counseling in respecting the boudaries of others before the alleged incident and the facility moved quickly to address the complaints of the alleged victim C1 after the alleged incident,. C1 denied to staff, police officers and this LPA that C2 attempted to assualt him. However he and C2 did not get along and the facility quickly moved C2 to another bedroom to prevent further altercations. Although C1 denied that he was sexually propositioned by C2, there is insufficient evidence that staff developed an appropriate safety plan to protect C1 and other clients from C2 who had a known history of sexual assault and harrassment. Therefore the finding on this allegation is emended to "unsubtantiated" which means that although an allegation may be valid or true, there is not enough evidence to prove that it did occur. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Lakescia Smith LICENSING EVALUATOR NAME: Connie Jones-Steward LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORTCALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION EL SEGUNDO CRP RO, N. Continental Blvd. #290B This is an official report of an unannounced visit/investigation of a complaint received in our office on 12/27/2023 and conducted by Evaluator Connie Jones-Steward COMPLAINT CONTROL NUMBER: 34-CR- FACILITY NAME:NEW WAY GROUP HOMEFACILITY NUMBER: ADMINISTRATOR:MENDOZA, ALEXFACILITY TYPE: ADDRESS: RAFT LANETELEPHONE: (805) 201- CITY:OXNARDSTATE: CAZIP CODE: CAPACITY:6CENSUS: 6DATE: 05/23/ UNANNOUNCEDTIME BEGAN: 02: PM MET WITH:Adam Maciel, Facility ManagerTIME COMPLETED:02: PM 9Reporting Requirements -Staff did not report an incident to the client's responsible party INVESTIGATION FINDINGS: 13Licensing Program Analyst Connie Jones-Steward investigated the above allegation. LPA interviewed staff social workers and the authorized representative for C1. LPA Jones-Steward also checked the Special Incident Report (SIR) database. Although the staff stated that he believes an SIR was submitted, LPA found no record of it. Likewise the social workers for C1 and C2 both deny receiving an SIR, as does the authroized representative. Based on the results of the investigation, the allegation is resolved as subtantiated, meaning that the preponderance of evidence standard has been met. The facility was cited under Section 80061(b)(1)(e) of Title 22. SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Lakescia Smith LICENSING EVALUATOR NAME: Connie Jones-Steward LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 2 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION EL SEGUNDO CRP RO, N. Continental Blvd. #290B FACILITY NAME: NEW WAY GROUP HOMEFACILITY NUMBER: 565801564

met_with: Adam Maciel, Facility Manager


raw_content:
Investigation Findings:
13On 04/23/2025, at 12:35 pm, Licensing Program Analyst (LPA) Nestor Gomez made an unannounced inspection to the above facility for the purpose of concluding the investigation on the above allegation and delivering the findings. LPA spoke with Child Care Couselor, Erica Abel and together, discussed the investigative findings. During the investigative process by Licensing program Analyst (LPA), Nestor Gomez, all relevant parties have been accounted for. Interviews conducted could not determine the validity of the allegation. Parties interviewed either denied or confirmed the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. No deficiencies are being cited at this time. Exit Interview conducted, and a copy of this report was left at the facility. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Kevin C Sauk LICENSING EVALUATOR NAME: Nestor Gomez LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of 1

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Erica Abel - Child Care Couselor


raw_content:
Investigation Findings:
13On 04/23/2025, at 12:35 pm, Licensing Program Analyst (LPA) Nestor Gomez made an unannounced complaint inspection to the above facility for the purpose of concluding the investigation on the above allegation and delivering the findings for LPA Lanice White and LPA Christine Wilson. LPA met with Child Care Couselor, Erica Abel and together, discussed the investigative findings. It was reported that Staff do not provide adequate supervision due to inadequate staffing. During the investigation by Licensing program Analyst (LPA) Christine Wilson and Lanice White all relevant parties have been accounted for. Interviews conducted could not determine the validity of the allegation. Parties accounts differed or denied that the allegation occurred. There is no evidence that confirms the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. No deficiencies are being cited at this time. Exit Interview conducted, and a copy of this report was left at the facility. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Kevin C Sauk LICENSING EVALUATOR NAME: Nestor Gomez LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of 1

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


summary: Facility Evaluation

raw_content:
Narrative:
On November 20, 2021 at 1: PM, Associate Governmental Program Analyst (AGPA) Tonya L. Barnes-Woodard conducted an unannounced collateral inspection at New Way Group Home for the purpose of conducting an interview with a resident. At time of inspection there were no deficiencies observed. A copy of this report was left at the facility with staff.

met_with: Gerardo Gomez


summary: Facility Evaluation

raw_content:
Narrative:
On December 10, 2021 at 4: PM, Associate Governmental Program Analyst (AGPA) Tonya L. Barnes-Woodard conducted an announced collateral inspection at New Way Group Home for the purpose of conducting an interview with a resident. At time of inspection there were no deficiencies observed. A copy of this report was left at the facility with staff.

met_with: Sara Aguirre


summary: Facility Evaluation

raw_content:
Narrative:
On 03/22/2022 at 10:00AM Licensing Program Analyst (LPA) Olivia made an unannounced to New Way for the purpose to conduct the Annual/Required licensing Inspection. LPA Rosas met with Staff#1(S1), Staff#2 (S2) who granted access to the facility and an inspection of the facility was conducted together. Individuals mention in this report are identify on the Confidential Names List (LIC811) dated 03/22/22. Temperature and health checks are conducted at the entrance in the sign-in area. LPA met with Staff#1 (S1), who granted access into the home, and who provided a tour of the entire physical plant. This facility has Short Term Residential Therapeutic Program (STRTP) licensed to provide care and supervision for six (6) children ages 12-17 years old, Ambulatory only. The facility also provides services to non-minor dependents. The facility currently has Accreditation with Joint Commission dated 01/16/2021 and valid for 36 months. The facility has active Mental Health Program Approval with the Department of Health Care Services and Ventura County with an effective date of 02/07/2022 and expiration date of 02/07/2021. Staff confirmed that there are no firearms or dangerous weapons in the facility. The facility is current with their annual fees. LPA Rosas inspected the following: This is a one (1) story (STRP) Short Term Residential Therapeutic Program, located in a residential neighborhood. This is a (3) three bedroom, (2) two bathroom, single story family residence that includes a living room, dining area, kitchen, staff office, backyard, and an attached garage for storage. There is two (2) facility vehicles parked outside inspected to be in good operating condition. Outdoor Area: There was no swimming pool or bodies of water on the premises. The activity space is free of hazard materials and debris. LPA observed a staff displayed the utility shut-off valves. The facility is surrounded by wooden fence and is observed to be good condition. Report continues on LIC 809-C Page 1 of Laundry Room: The laundry room is located next to the garage. The laundry is equipped with a washer and dryer unit that was observed to be in good condition. The laundry detergent is made inaccessible to the children and is disputed according the load of the laundry. Disinfectants and chemicals are locked in cabinets made inaccessible. Garage: The attached two car garage is used as storage and is kept locked. There is two (2) vehicles available to transport youths; make and model are a Toyota Sienna, and Toyota Sienna Van. The vehicle has full coverage auto insurance with Farmers Insurance. Dining Area/Kitchen/Family Room (Den): There is adequate furniture which appears to be in good condition. There is a television and working fireplace with a cover. One table with six (6) chairs is next to the Kitchen: There is a gas stove/oven with four (4) burners, all operating. There is a dishwasher, microwave, refrigerator with freezer and a toaster oven. LPA observed adequate perishable/nonperishable food supplies. Sharp knives, disinfectants/cleaning solutions made inaccessible to the children locked in the staff office. Water temperature measured within safe temperatures, at not less than 105 and did not exceed 120 degrees Fahrenheit. Additional Living Room: There is adequate furniture which appears to be in good condition. The living room has dining table with six (6) chairs and televisions. Additional disinfectants, chemicals, and medication are locked in storage closet in the living room making inaccessible. There is a fireplace that is non-operable with a cover. Staff Office: It is equipped office furniture (i.e desk, computers, printers). The medication is triple locked inside of the staff office. The client files are kept in a locked closet. LPA observed a key locked closet that stored hygiene supplies, cleaning solutions, and medication. Bedroom # 1: Occupied by two (2) clients, the bedroom is equipped two (2) twin sized beds, comfortable mattresses, linen, blankets and pillows; adequate drawer and one (1) wall closet. There is adequate lighting and the windows have horizontal slide locked with curtains observed to be in good condition. This bedroom was a bathroom. Bedroom # 2: Currently occupied by one (1) client, has two (2) twin sized beds and comfortable mattresses, linen, blankets and pillows; adequate drawer and one (1) walk in closet. There is adequate lighting and the windows have horizontal slide locked with curtains observed to be in good condition. Page 2 of A review of Facility's Personnel Report Summary on 03/22/2022 indicates that all personnel have criminal record clearance has obtain the necessary clearances with DOJ, FBI, and Child Abuse Response. LPA Rosas by send by email the following PINS to S PIN 20-17-CRP: New Background Check Requirements, Assembly Bill 819 (Chapter 777, Statutes of 2019), PIN 21-20-CRP: Statewide Launch of New Inspection Tools for Children's Residential Licensees, PIN 21-05-CRP: The Family Urgent Response System (FURS), Medications Guide TSP 2017-03 (version 08/23/21) There were no deficiencies observed or cited at this time. Exit interview was conducted with S1 and a copy of this report was left at the facility. Bedroom # 3: Currently occupied by two (2) clients. The bedroom has two (2) twin sized beds and comfortable mattresses, linen, blankets and pillows; adequate drawer and one (1) walk in closet. Bathrooms: There are two (2) bathrooms. Bathroom #1 is the common bathroom for the clients. It is a full-sized bathroom with a toilet, sink, and tub/showers. Bathroom #2 is located inside of Bedroom#1 is full-sized bathroom with a toilet, sink, and shower. Water temperature measured within safe temperatures, at not less than 105 and did not exceed 120 degrees Fahrenheit. LPA observed a key locked closet that stored hygiene supplies, and cleaning solutions. All windows were in good condition with screens and blinds. There were no security bars on the windows. LPA observed ample towels and linen closet. The passageways and porches are unobstructed. All posting requirements were met, (food menu, regulations, licenses, emergency disaster plan, Children's Personal Rights, and Ombudsman). The home has a working telephone and youths can use the telephone unless restricted by court order. The Emergency Evacuation Plan is posted. All posting requirements were met LPA observed a First Aid Kit complete with scissors, tweezers, thermometer, gauzes, antiseptic and a 1st Aid Manual in the staff office. All posting requirements were met. Children will be accorded personal rights. The facility current License, Mental Health Certification; Ombudsperson Grievances and Personal Rights; are posted on the wall. Children are not restricted to make phones calls based on the court and or authorized representative. The lounge is utilized for clients to make phones calls and the Phone Call Log is kept near the facility phone. LPA observed the child's Needs and Services plans kept in clients personal file; (filed in an individual binder). Children are accompanied to outside extracurricular activities and social events and alternate activities have been implemented. LPA Rosas reviewed following during the inspection: LPA Rosas requested the following forms for review, Register of Youth (LIC 9020), Current Census, Personnel Report (LIC 500), Emergency Disaster Plan, Mental Health Approval certificate, The Joint Commission approval certificate. LPA Rosas was not able to review client or staff files during this visit and will return to continue with the annual inspection. Page 3 of 4

visit_type: Annual


summary: Facility Evaluation

raw_content:
Narrative:
On 03/22/2022 at 10:00AM Licensing Program Analyst (LPA) Olivia made an unannounced to New Way for the purpose to conduct the Post Licensing Inspection. LPA Rosas met with Staff#1(S1), Staff#2 (S2) who granted access to the facility and an inspection of the facility was conducted together. Individuals mention in this report are identify on the Confidential Names List (LIC811) dated 03/22/22. Temperature and health checks are conducted at the entrance in the sign-in area. LPA met with Staff#1 (S1), who granted access into the home, and who provided a tour of the entire physical plant. This facility has Short Term Residential Therapeutic Program (STRTP) licensed to provide care and supervision for six (6) children ages 12-17 years old, Ambulatory only. The facility also provides services to non-minor dependents. The facility currently has Accreditation with Joint Commission dated 01/16/2021 and valid for 36 months. The facility has active Mental Health Program Approval with the Department of Health Care Services and Ventura County with an effective date of 02/07/2022 and expiration date of 02/07/2021. Staff confirmed that there are no firearms or dangerous weapons in the facility. The facility is current with their annual fees. LPA Rosas inspected the following: This is a one (1) story (STRP) Short Term Residential Therapeutic Program, located in a residential neighborhood. This is a (3) three bedroom, (2) two bathroom, single story family residence that includes a living room, dining area, kitchen, staff office, backyard, and an attached garage for storage. There is two (2) facility vehicles parked outside inspected to be in good operating condition. Outdoor Area: There was no swimming pool or bodies of water on the premises. The activity space is free of hazard materials and debris. LPA observed a staff displayed the utility shut-off valves. The facility is surrounded by wooden fence and is observed to be good condition. Report continues on LIC 809-C Page 1 of Laundry Room: The laundry room is located next to the garage. The laundry is equipped with a washer and dryer unit that was observed to be in good condition. The laundry detergent is made inaccessible to the children and is disputed according the load of the laundry. Disinfectants and chemicals are locked in cabinets made inaccessible. Garage: The attached two car garage is used as storage and is kept locked. There is two (2) vehicles available to transport youths; make and model are a Toyota Sienna, and Toyota Sienna Van. The vehicle has full coverage auto insurance with Farmers Insurance. Dining Area/Kitchen/Family Room (Den): There is adequate furniture which appears to be in good condition. There is a television and working fireplace with a cover. One table with six (6) chairs is next to the Kitchen: There is a gas stove/oven with four (4) burners, all operating. There is a dishwasher, microwave, refrigerator with freezer and a toaster oven. LPA observed adequate perishable/nonperishable food supplies. Sharp knives, disinfectants/cleaning solutions made inaccessible to the children locked in the staff office. Water temperature measured within safe temperatures, at not less than 105 and did not exceed 120 degrees Fahrenheit. Additional Living Room: There is adequate furniture which appears to be in good condition. The living room has dining table with six (6) chairs and televisions. Additional disinfectants, chemicals, and medication are locked in storage closet in the living room making inaccessible. There is a fireplace that is non-operable with a cover. Staff Office: It is equipped office furniture (i.e desk, computers, printers). The medication is triple locked inside of the staff office. The client files are kept in a locked closet. LPA observed a key locked closet that stored hygiene supplies, cleaning solutions, and medication. Bedroom # 1: Occupied by two (2) clients, the bedroom is equipped two (2) twin sized beds, comfortable mattresses, linen, blankets and pillows; adequate drawer and one (1) wall closet. There is adequate lighting and the windows have horizontal slide locked with curtains observed to be in good condition. This bedroom was a bathroom. Bedroom # 2: Currently occupied by one (1) client, has two (2) twin sized beds and comfortable mattresses, linen, blankets and pillows; adequate drawer and one (1) walk in closet. There is adequate lighting and the windows have horizontal slide locked with curtains observed to be in good condition. Page 2 of Bedroom # 3: Currently occupied by two (2) clients. The bedroom has two (2) twin sized beds and comfortable mattresses, linen, blankets and pillows; adequate drawer and one (1) walk in closet. Bathrooms: There are two (2) bathrooms. Bathroom #1 is the common bathroom for the clients. It is a full-sized bathroom with a toilet, sink, and tub/showers. Bathroom #2 is located inside of Bedroom#1 is full-sized bathroom with a toilet, sink, and shower. Water temperature measured within safe temperatures, at not less than 105 and did not exceed 120 degrees Fahrenheit. LPA observed a key locked closet that stored hygiene supplies, and cleaning solutions. All windows were in good condition with screens and blinds. There were no security bars on the windows. LPA observed ample towels and linen closet. The passageways and porches are unobstructed. All posting requirements were met, (food menu, regulations, licenses, emergency disaster plan, Children's Personal Rights, and Ombudsman). The home has a working telephone and youths can use the telephone unless restricted by court order. The Emergency Evacuation Plan is posted. All posting requirements were met LPA observed a First Aid Kit complete with scissors, tweezers, thermometer, gauzes, antiseptic and a 1st Aid Manual in the staff office. All posting requirements were met. Children will be accorded personal rights. The facility current License, Mental Health Certification; Ombudsperson Grievances and Personal Rights; are posted on the wall. Children are not restricted to make phones calls based on the court and or authorized representative. The lounge is utilized for clients to make phones calls and the Phone Call Log is kept near the facility phone. LPA observed the child's Needs and Services plans kept in clients personal file; (filed in an individual binder). Children are accompanied to outside extracurricular activities and social events and alternate activities have been implemented. LPA Rosas reviewed following during the inspection: LPA Rosas requested the following forms for review, Register of Youth (LIC 9020), Current Census, Personnel Report (LIC 500), Emergency Disaster Plan, Mental Health Approval certificate, The Joint Commission approval certificate. LPA Rosas was not able to review client or staff files during this visit and will return to continue with the annual inspection. Page 2 of A review of Facility's Personnel Report Summary on 03/22/2022 indicates that all personnel have criminal record clearance has obtain the necessary clearances with DOJ, FBI, and Child Abuse Response. LPA Rosas by send by email the following PINS to S PIN 20-17-CRP: New Background Check Requirements, Assembly Bill 819 (Chapter 777, Statutes of 2019), PIN 21-20-CRP: Statewide Launch of New Inspection Tools for Children's Residential Licensees, PIN 21-05-CRP: The Family Urgent Response System (FURS), Medications Guide TSP 2017-03 (version 08/23/21) There were no deficiencies observed or cited at this time. Exit interview was conducted with S1 and a copy of this report was left at the facility.


summary: Facility Evaluation

raw_content:
Narrative:
On April 12, 2022, at 9:00am Licensing Program Analyst (LPA) Olivia Rosas arrived at New Way unannounced for the purpose of conducting a SB Psychotropic Medication Case Management- Medication Inspection Visit. LPA Rosas met with Alex Mendoza- Facility Administrator, Ricardo Contreras- Head of Service, and Steve Verduzco- Facility Manager and inspected the facility. LPA Rosas reviewed two (2) out (4) client files and three (3) staff files on site at the facility. LPA Rosas conducted two (2) client interviews and three (3) staff interviews on site at the facility. Currently there are five (5) clients residing in the above facility. This is a one (1) story (STRP) Short Term Residential Therapeutic Program, located in a residential neighborhood. This is a (3) three bedroom, (2) two-bathroom, single story family residence that includes a living room, dining area, kitchen, staff office, backyard, and an attached garage for storage. There was no swimming pool or bodies of water on the premises. The outdoor space is free of obstructions. LPA Rosas observed the facility to be clean, safe, sanitary and in good repair. LPA Rosas observed adequate staffing in the facility to provide care and supervision to youth in care. LPA Rosas also observed medication to be centrally stored, locked and inaccessible to clients and unauthorized staff members. LPA Rosas was not able to review child's psychotropic medications. LPA Rosas will return to continue the SB Psychotropic Medication Case Management- Medication. There were no deficiencies cited at this time. Exit interview was conducted, and a copy of this report was left at the facility.

met_with: Administrator


summary: Facility Evaluation

raw_content:
Narrative:
On April 12, 2022, at 9:30am Licensing Program Analyst (LPA) Olivia Rosas arrived at New Way unannounced for the purpose of continuing the SB Psychotropic Medication Case Management- Medication Inspection Visit. LPA Rosas met with Ricardo Contreras- Head of Service, and Steve Verduzco- Facility Manager and inspected the facility. Currently there are five (5) clients residing in the above facility. LPA Rosas reviewed four (4) client files on site at the facility. In addition review child's psychotropic medications. LPA Rosas also observed medication to be centrally stored, and double locked and inaccessible to clients and unauthorized staff members. There were no deficiencies cited at this time. Exit interview was conducted, and a copy of this report was left at the facility.

met_with: Facility Manager


summary: Facility Evaluation

raw_content:
Narrative:
Licensing Program Analyst Dina Camara conducted a case management inspection 4/4/23 at 10: AM based on the number of relevant law enforcement contacts reported by the facility, pursuant to Health and Safety Code section 1538.7. During this inspection, 5 out of Direct Care Staff and 6 out of 6 youth files were reviewed. 3 out of Direct Care Staff and 3 out of 6 youth were interviewed. (See the Confidential Names List, LIC 811, dated 4/4/2023). The Plan of Operation including policies and procedures were reviewed. Minutes from the board of directors' meetings related to the facility's incidents involving contact with law enforcement were reviewed. Based on the analysis of the confidential interviews and youth file review including the needs and service assessments and youth case plans, the licensee uses trauma-informed and evidence-based de-escalation and intervention techniques when staff is responding to the behavior of a youth residing in the facility. Interviews with youth and staff indicate the licensee prohibits calls or threats to call law enforcement as a form of discipline. LPA Dina Camara observed documentation of completed training on policies and procedures on when and how to involve law enforcement in response to an incident. Training records show staff have been trained on Emergency Intervention as required. The licensee is contacting law enforcement in accordance to their Emergency Intervention Plan when there is an immediate risk of serious harm to a child or others. There are no deficiencies cited at this time. A copy of this report was discussed and provided to , Adam Maciel, Facility Manager.

met_with: Alex Mendoza, Administrator and Ricardo Contreras, Head of Service


summary: Facility Evaluation

raw_content:
Narrative:
On February 29, 2024 at 9:54am, Licensing Program Analyst (LPA) Christine Wilson made an announced inspection to New Way Group Home (STRTP) for the purpose of conducting an Annual Inspection. LPA Wilson was met by (S1) and (FM) This is a short-term therapeutic residential treatment program (STRTP) that is licensed to provide care supervision for six (6) youths, ages 12-17 years, as well as non-minor dependents; ambulatory only. There is no swimming pool which meets licensing regulations. There is a Naloxone waiver on file. Facility underwent a triennial survey with the Joint Commission and has valid, accreditation status. This is a one-story facility located at Raft Lane, Oxnard CA. 93034. LPA Wilson was greeted by staff (S1) who allowed entrance into the facility and who who provided LPA with a tour of the facility. Individuals mentioned in this report are identified on the Confidential Names List [see LIC811 dated 02/29/2023.] There was one (1) client in the home (C1). Four (4) other clients (C2, C3, C4, C6) were attending school. One (1) client (C5) has absconded. There were two (2) staff in the home (S1, FM) and the Administrator (FA) arrived at approximately 10:45am LPA Wilson inspected the following: Postings: MPHA (expired 02/07/2024, Facility Sketch, Complaint Process, Administrator Certificate (FA), License, Emergency Numbers, Foster Youth Rights. Living Room: There is one large couch with seating for seven persons, Table, TV and TV stand. The Television stand is in disrepair (see photo). There is a smoke alarm/Carbon monoxide detector that was tested to be in working condition. Game Room: There is one smaller couch with seating for 3 persons, TV, Fireplace that is unused, puzzles and games. Continues on 809C page 2 of Page 2 of Kitchen: The kitchen has a fire extinguisher with current inspection, There are no poisons or cleaning supplies accessible to clients, there is a (4) burner stove in working condition, toaster, microwave, air fryer and refrigerator set at 40 degrees.Inside the refrigerator, there was a plate of enchiladas, which were observed to be not stored in a covered container. Enchiladas were thrown out in the presence of the LPA. Per the (FM) facility uses paper plates, which are located in the cleaning closet. A menu was posted. Dining Area: This space has a large table with (2) bench seats for (6) persons. Group Therapy is held here. Hallway Cabinets: There are two locked cabinets which contain snacks and non-perishables. Per (FM) clients have access after school and in alignment with our daily schedule. Staff can help them get there snacks or extra food.There is a smoke alarm/Carbon monoxide detector that was tested to be in working condition. Bathroom 1:This is a full bathroom with toilet, sink and shower/tub combination, which was recently renovated and in good repair. Water temperature was tested within the regulatory range. Bedroom 1: is occupied by (C2, C4). There are two beds with full linen, and drawers. There is a smoke alarm/Carbon monoxide detector that was tested to be in working condition. Bedroom 2: is occupied by (C1, C5). There are two beds with full linen, and drawers. There is an on-suite full bathroom with toilet, sink and shower/tub combination, and is in good repair. Water temperature was tested within the regulatory range.There is a smoke alarm/Carbon monoxide detector that was tested to be in working condition. Bedroom 3: is occupied by (C3, C6). There are two beds with full linen, and drawers. There is a smoke alarm/Carbon monoxide detector that was tested to be in working condition. Laundry Room: There is a washer and dryer in good condition. There are locked cabinets, with additional bathroom towels and paper goods. Garage: This space holds a water heater, additional clothing, and refrigerator with additional frozen and perishable food items. All food items throughout the facility meet the requirements. Client caddies with toiletries were observed to be stored here. Continued on 812C Page 3 of Page 3 of At 12:00pm LPA Wilson inspected the following: Staff Office: This is a locked office for staff which has (1) large desk, computer chair, computer, printer and file cabinets. LIC500 and LIC9020 client roster was posted and a copy provided to the LPA. There are (2) locked cabinets, which contain client medications. First Aid Kit, PRN medications and sharps are kept in locked boxes inside the locked cabinet. Medications: LPA Wilson inspected the medications log and medication packs with the facility manager (FM). LPA observed that in (2) out of (3) clients, medications were not logged by night staff (NOC). LPA and (FM) counted the bubble packs contents and determined that (1) client (C2) had taken their medications, but it was not logged, and (1) client (C6) had not taken thier medication and the missed medication was not logged. The (FM) updated the logs in the presence of the LPA after confirming the missing information. Per the (FM) there was a recent CACWT medication training for staff on 02/25/24, which the (NOC) attended. LPA Wilson also spoke to the Head of Service (HOS) by phone, concerning this observation. Outdoor Area: The perimeter of the home is in good condition. During the time of the inspection, there was a painter, completing new exterior paint on the entire property. The outdoor area has a covered shaded area, grass, a shed with files and no furniture. LPA observed the gas shut off valve. Vehicles: LPA Wilson inspected (2) two facility vehicles - Toyota Sienna CE with November 2024 registration and insured by Progressive Insurance. Vehicle is in good condition with no issues- Chrysler Towne and Country with July 2024 registration and insured by Progressive Insurance. Vehicle is in good condition with no issues. LPA Wilson conducted one (1) staff interview with (FA) and one (1) client interview with (C1). LPA Wilson inspected client files (C1, C2 and C3) Court records, emergency contact information, signed personal rights, Health.medical information, Educational information, personal property safeguards and allowance log. CFT Meeting Notes and Needs and Service Plan were emailed to LPA by request to (HOS and CI). LPA Wilson was unable to review staff files and Emergency Intervention Plan. LPA Wilson will return to complete the inspection at a latter date with (HOS) A copy of this report was reviewed and provided to Adam Maciel, Facility Manager.

met_with: Child Care Counselor & Facility Manager


summary: Facility Evaluation

raw_content:
Narrative:
On March 5, 2024 at 1:40pm, Licensing Program Analyst (LPA) Christine Wilson made an announced inspection to New Way Group Home (STRTP) for the purpose of continuing an Annual Inspection. LPA Wilson was met by Head of Service (HOS) and met in the office of New Way Group Home 2, located at Raft Lane, Oxnard CA. 93035. Staff Records Review: LPA inspected the staff files of (S1, S2 and FM) [see LIC811 dated 03/05/2024.] LPA ensured Administrator Certificate was current. LPA confirmed that all staff have required criminal record clearance. DOJ, FBI and Child Abuse Response, Training records, First Aid/CPR certificates, mandated reporter training, job description, education records, exceptions and physician's report which meet qualification. A review of Facility's Personnel Report Summary on 03/05/2024 indicates that all personnel have criminal record clearance has obtain the necessary clearances with DOJ, FBI, and Child Abuse Response. LPA was unable to review the Emergency Intervention Plan and will return to finalize the inspection at a later date with HOS. There were no deficiencies observed or cited at this time. Exit interview was conducted with (HOS) and a copy of this report was left at the facility.

met_with: Head of Service


summary: Facility Evaluation

raw_content:
Narrative:
On March 8, 2024 at 12:54pm, Licensing Program Analyst (LPA) Christine Wilson made an announced inspection to New Way Group Home (STRTP) for the purpose of concluding the Annual Inspection. This is a one-story facility located at Raft Lane, Oxnard CA. 93034. LPA Wilson was greeted by staff (FM) who allowed entrance into the facility and who who provided LPA with a tour of the facility. Individuals mentioned in this report are identified on the Confidential Names List [see LIC811 dated 03/08/2024.] There were no clients in the home. Four (4) other clients (C2, C3, C4, C6) were attending school. One (1) client (C1) at work and (C5) is still absconded. There were two (2) staff in the home (S1, FM). LPA Wilson inspected the following: Emergency Intervention Plan: Staff received Pro-Act Training 09/27/2023, Monthly Log for restraints is not available. Per the FM, restraints, if any are logged on a special incident report sent to the regional office., Law Enforcement procedures (pg 2. of Emergency Intervention Plan, C5 and C6) LPA Wilson conducted one (1) staff interview with (S1) and no client interviews. There are no deficiencies cited on this day. A copy of this report was reviewed and provided to Adam Maciel, Facility Manager.


summary: Facility Evaluation

raw_content:
Narrative:
On 04/04/2024 at 11:00am, Licensing Program Analyst (LPA) Christine Wilson made an unannounced visit to the above facility to conduct a collateral interview. LPA Wilson was greeted by the Facility Manager , who allowed access to the home. LPA was provided a copy of the LIC500 and client roster. LPA Wilson met with (C1) regarding an investigation for another facility. There are no deficiencies to be cited. A copy of this report was reviewed with FM, and will be emailed at the facility.


summary: Facility Evaluation

raw_content:
Narrative:
On May 23, 2024 at 1:00PM Licensing Program Analysts (LPAs) Rosslyn Gray and Deborah Lee made an announced visit at NEW WAY GROUP HOME 1 identified as the SHORT TERM RESIDENTIAL THERAPEUTIC PROGRAM (STRTP) to conduct the Psychotropic Case Medication Inspection. LPAs conducted a Health and safety risk assessment upon arriving at the facility. This case management inspection is conducted pursuant to Health and Safety Code Section 1538.9 (a)(2). During the inspection, LPAs Gray and LPA-Lee met with the Head of Service Ricardo Contreras conducted a brief walk through of the entire physical plant inside and out. LPAs reviewed two (2) of child's psychotropic medications records. LPAs reviewed three (3) staff personnel files on site at the facility. LPA did not interview the children (C1 & C2) currently prescribed psychotropic medication due to not being available on site at the time of the inspection. LPA'S reviewed the LIC500 to confirm the shift which starts in the evening and ends early morning. The Head of Service provided a physical hard copy of the psychotropic medication training topics during the training for LPA's to review. No deficiency were cited per Interim Licensing Standards for STRTP Division Chapter 5 . An exit interview was conducted, and a copy of this report was left with the Head of Service Ricardo Contreras

met_with: Head of Service Ricardo Contreras


summary: Facility Evaluation

raw_content:
Narrative:
On June 18, 2025 at 11:15am, Licensing Program Analyst (LPA) Wendely Moodie-Naranjo and Licensing Program Manager( LPM) Kevin Sauk conducted an unannounced inspection at the above facility. Upon arrival, LPA and LPM was greeted by, Facility Manager (FM) Adam Maciel, who granted LPA access to the facility. The purpose of the inspection is to conduct a case management inspection to investigate a self reported incident that occurred on June 2,2025. During today's inspection, LPA and LPM interviewed the Facility Manager (FM), and obtained copies of that LIC 500 and Client roster. Further investigation is needed to determine whether any violation have occurred. PER California Code Regulation, there are no deficiencies to be cited at this time. Exit Interview conducted, and a copy of this report will be emailed.

met_with: Adam Maciel


summary: Facility Evaluation

raw_content:
Narrative:
On July 10, 2025 at 10:10am, Licensing Program Analyst (LPA) Wendely Moodie-Naranjo and Licensing Program Manager( LPM) Kevin Sauk conducted an unannounced inspection at the above facility. Upon arrival, LPA and LPM was greeted by Child Care Counselor, Erica Abel, who granted access to the facility. The purpose of the inspection is to conduct a case management inspection to investigate a self-reported incident that occurred on June 19 ,2025, involving Client (C1) accessing pornography at the facility. During today's inspection, LPA and LPM interviewed staff (S1), client (C2) and obtained copies of that LIC 500 and client roster. Further investigation is needed to determine whether any violation have occurred. PER California Code Regulation, there are no deficiencies to be cited at this time. Exit Interview conducted, and a copy of this report was left at the facility.

met_with: Erica Abel - Child Care Counselor (S1)


raw_content:
Narrative:
It was revealed that C1 has a history of substance abuse which included non-illicit drugs (marijuana and alcohol), was periodically drug tested, and never tested positive for an illicit drug prior to the incident. The interviews of staff revealed that visual checks of the clients/minors are conducted when they are not in the common areas and facility staff never witnessed or suspected C1 to be under the influence of illicit drugs. During confidential interviews and a review of documentation it was revealed that Client 1 (C1) did hide a handgun in C1's bedroom in the facility and that the gun was found by the Oxnard Police Department on 08/18/2025. It was revealed that C1 was cited by Oxnard Police Department for PC 29610 minor in possession of a firearm on 08/19/2025. During a confidential interview it was indicated that C1 received the gun from a friend to hide. It was indicated that C1's friend hid in the facility and stayed overnight. During confidential interviews with facility staff, it was indicated that staff would conduct room checks of clients every 10-15 minutes during the day and every 30 minutes during the night. It was indicated that during room checks staff open client's room and visually observe the clients. During confidential interviews with facility staff, it was indicated that overnight or nocturnal staff did not observe another individual in C1's room and did not have knowledge of C1 being in possession of a handgun. It was indicated that C1 chronically went on unauthorized absences from the facility and that facility staff ask clients to empty their pockets when returning from absence but do not search their person. Based on the statements and documents obtained, the allegations are determined to be unsubstantiated as the evidence obtained was not sufficient to substantiate a lack of supervision. A finding that the complaint is unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. There are no deficiencies cited at this time. Exit interview completed. A copy of this report was emailed to Case Manager and Facility Administrator.

Investigation Findings:
13On 12/16/2025, at 12: PM, Licensing Program Analyst (LPA), Andrew Upshaw conducted a subsequent complaint inspection to deliver findings concerning the above allegations. LPA Upshaw met with, Maria Villafana, Case Manager, to discuss the investigative outcome. On 08/20/2025, Community Care Licensing Division (CCLD) received a complaint alleging that a client used drugs in the facility and was in possession of a gun. The allegations were referred to CCLD Investigations Branch, and the investigation was conducted by Investigator Sonia Torre. Confidential interviews were conducted with clients and facility staff. During interviews it was indicated that Client 1 (C1) used methamphetamine on one occasion in the facility and it was revealed that C1 tested positive for methamphetamine. During a confidential interview it was indicated that C1 did not obtain methamphetamine from anyone in the facility and that facility staff were not aware that C1 had or used methamphetamine in the facility. -Continued on LIC9099-C- UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Kevin C Sauk LICENSING EVALUATOR NAME: Andrew Upshaw LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 34-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION EL SEGUNDO CRP RO, N. Continental Blvd. #290B FACILITY NAME: NEW WAY GROUP HOMEFACILITY NUMBER: VISIT DATE: 12/16/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Maria Villafana, Case Manager


summary: Facility Evaluation

raw_content:
Narrative:
On July 10th, 2025 at 11: AM, Licensing Program Analyst (LPA) Wendely Moodie-Naranjo and Licensing Program Manager (LPM) Kevin Sauk made an unannounced inspection to the above-listed facility for the purpose of concluding the investigation, which was initiated on 06/02/2025, involving a self-reported incident where client (C1) was taken back into care after C1 had already been discharged. Licensing staff met with Erica Abel, who granted access to the facility. During the investigative process, LPA Moodie-Naranjo conducted confidential interviews with all relevant parties, which revealed that staff (S1) mistakenly accepted C1 back into care, because S1 was unable to reach a facility manager during the night shift. Based on interviews conducted and documents obtained, Community Care Licensing has found there to be a violation of supervision. The following deficiency was observed and cited at the time of this inspection. (See LIC809-D) Exit interview conducted and a copy of this report was left at the facility.

met_with: Erica Abel- Child Care Counselor


summary: Facility Evaluation - 1 deficiency

raw_content:
Narrative:
Licensing Program Analyst (LPA) Olivia Rosas conducted an announced Case Management- Deficiencies inspection to the New Way Short Term Residential Therapeutic Program (STRTP) facility on 05/06/2021 at 10:00am. Due to the Coronavirus (COVID-19) pandemic, LPA conducted the Case Management with Staff#1 (S1) and Staff#2 (S2) via phone call. On 05/05/21, during a conference call with S1 and S2 it was discovered that facility did not submit special incident reports for client#1 (C1) for the incident on 04/28/2021. In addition, on 03/23/2021 the Law Enforcement Contact Review Unit review the Law Enforcement Report and found discrepancy between the incident reports the facility submitted and what Oxnard Police Department reported to the Department. Facility cited for violation of California Code Regulation, TITLE 22, DIVISION 6, CHAPTERS 1, General Licensing Regulations, and Short Term Residential Therapeutic Program (STRTP) Interim Licensing Standards (ILS) Version 3. In addition, the facility would be given a copy of Title Reporting Requirements, Interim Licensing Standards (ILS) Version 3.1, 87095.61Documentation and Reporting Requirements Assembly, Bill Law Enforcement Contact Regulations PIN 17-11-CPR, Revision of LIC624-C, Law Enforcement Contact Report and Reporting Law Enforcement Contacts PIN 17-04-CRP. Exit interview was conducted and a copy of this report was email to S1 for signature.

Deficiencies:
80061: Upon the occurrence, during the operation of the facility, of any of the events specified in
(1) below, a report shall be made to the licensing agency. (2) below shall be submitted to the licensing agency within seven days.

met_with: Staff#1 (S1)

title:
1
2
3
4
5
6
7Reporting Requirements


summary: Facility Evaluation

raw_content:
Narrative:
On June 27, 2021 at 11: AM, Associate Governmental Program Analyst (AGPA) Tonya L. Barnes-Woodard conducted an unannounced case-management inspection at the above facility. Upon arrival, AGPA Woodard was greeted by Blake Diaz, Child Care Counselor. During today's inspection, a tour was conducted at 12: PM. AGPA and staff conducted a tour of the inside and outside of the facility. A handwritten copy of this report was left at the facility.

met_with: Blake Diaz


summary: Facility Evaluation

raw_content:
Narrative:
On February 15, 2022, at 9:00 am Licensing Program Analysts (LPA's) Enrique Hernandez and Nancy O'Connell, conducted an unannounced Case Management-other inspection to New Way Short Term Residential Therapeutic Program (STRTP) located at the above address. Alex Mendoza Facility Manager (FM) granted access into the facility and together conducted a tour of the entire facility, inside and out. The facility is licensed to care for six (6) male clients, ages 12-17 years, ambulatory only (See confidential name list LIC-811 dated 02/15/2022). During the inspection the following was observed: Outdoor: Sharp Objects (broken glass bowl, metal BBQ rack) in backyard of facility (broken) ceramic bowl. Sharp fork on ground on side of facility Broken glass on ground, on side yard concrete Trash strewn on ground (cardboard, paper, plastic bottles, dirty clothes) on side of facility (near left side perimeter gate) Nonfunctional dirty BBQ, with rust, and propane tank hooked up Broken and hanging outer window screen for bedroom # Outdoor shed locked, containing old and rusted knives, Backdoor sliding door does not close and seal properly. Sharp, potato peeler laying on backyard grass Continue on LIC809-C Kitchen: No lid on trash can Cereal laying on counter uncovered Chemicals left out on kitchen counter Undated food in refrigerator Living Room: Mop bucket with water left out by the dining table. Bathroom: Crack dry wall in the bottom corner near bathtub. Bedroom # Upper door frame is cracked and broken Bottom of the door frame is missing a piece Hallway Air filter by the office has excessive dust LPA took pictures of all the deficiencies observed during the time of the inspection. Per California Code Regulation, Title 22, Division 6, CHAPTERS 1, General Licensing Regulations, and Short Term Residential Therapeutic Program (STRTP) Interim Licensing standars (ILS), the following deficiencies were observed and cited at the time of this inspection. (See LIC809-D) A copy of this report was discussed with the facility manager and will be email to the facility due to technical difficulties with the LPA's printer


summary: Facility Evaluation

raw_content:
Narrative:
On October 11, 2022, at 09:30am, Licensing Program Analyst (LPA) Olivia Rosas conducted an unannounced inspection to New Way Short Term Residential Therapeutic Program (STRTP) for the purpose to conduct a Case Management- Deficiencies inspection and to gather additional information regarding the Unusual Incident/Injury Report (SIR) dated 09/04/2022. During the inspection, LPA Rosas met with Staff#1 (S1), Staff#2 (S2) and the deficiency was discussed. Individuals mention in this report are identify on the Confidential Names List (LIC811) dated 10/11/22. On 09/09/2022, Department was reported that New Way facility had incident that occurred on 09/04/2022 were Oxnard Police Department was dispatched to the facility. Client#1 (C1) did property damage by to throw cement bricks to parked vehicles in the facility. Client#2 (C2) had had contraband of pocketknife and was placed in custody because he assaulted three police officers. The non-emergency Oxnard Police Department was called for assistance for Client#3 (C3) who was experiencing Suicidal ideations. The facility submitted Law Enforcement Contact Report to the Department on 09/19/2022 by Head of Service staff. During the inspection Corporal Junded, District Coordinator from Oxnard Police Department arrived at the facility to discuss the incident that occurred on 09/04/2022. It was discussed how clients should be allowed to make calls to the police. Facility should be calling Law Enforcement for serious incidents and continue to utilize FURS, and Ventura Crisis Team. LPA Rosas conducted record review and was found that the facility did not report incident report within seven days of occurrence of the incident that occurred on 09/04/2022 to the Department which poses a potential Health, Safety or Personal Rights risk to residents in care. Report continues on LIC One deficiency was observed (refer to LIC 809D) and facility is cited for violation of California Code of Regulations, Title Division Six, 80061(b) Reporting Requirements: The facility upon the occurrence, facility the operation of the facility of any of the events specified in (1) below, a report shall be made to the licensing agency within the agency's next working day during its normal business hours. In addition, a written report containing the information specified in (2) below shall be submitted to the licensing agency within seven days following the occurrence of such event. Technical Violation Note was issued for California Code of Regulations, Title Division Six, 87061(i)(2) Short-Term Residential Therapeutic Program (STRTP) Interim Licensing Standards (ILS) Version 4 (i)(2) A detailed narrative, describing the incident and the events leading up to the incident. 87061 (4) Description of the facility's plan for the child, in response to the incident, including modifications to the child's needs and services plan. If the child has been involved in previous incidents, explain what the previous modifications were to the child's needs and services plan. 87095.22 (b) The emergency intervention plan is to be included in the program statement for the short-term residential therapeutic program. Exit interview was conducted with S1 and a copy of this report was left at the facility.


summary: Facility Evaluation

raw_content:
Narrative:
On 05/05/2023 at 9:03am, Licensing Program Analyst (LPA) Christine Wilson arrived at the facility for a case management deficiency visit. At 9:42am The Facility Manager (FM) provided access to the home and LPA was able to observe the facility inside and outside. FA provided LPA Wilson with a walk through tour of facility.At 10:00am, LPA Wilson requested the Facility Manager (FM) to provide evidence of SIR reporting procedures. LPA Wilson and FM were joined by Facility Administrator (FA) and by telephone, also joined by Facility Head of Service (HS) to discuss the deficiency. A late report dated 04/01/2023 was sent to CCL on 04/27/2023. Staff shared with LPA WIlson, the current IR procedures, which have changed over "about the last month and a half." and have been undergoing audits which have impeded the ability to report incidents timely. HS stated that a plan to set timelines for reporting incident reports will be discussed (see 809D, POC). Regulatory Reference: 80061(b) Reporting Requirements Upon the occurrence, during the operation of the facility, of any of the events specified in (1) below, a report shall be made to the licensing agency within the agency's next working day during it's normal business hours. In addition, a written report containing the information specified in (2) below shall be submitted to the licensing agency within seven days following the occurrence of such event. Based on observation and interview, the licensee (FA) did not ensure proper Incident Reporting to CCL (Reporting Requirements) 04/01/2023 and received by CCL on 04/27/ SIR-CM-NUMBER: 04-2023-34-CM-05 , which poses a potential health and safety risk to persons in care. Type B Regulatory Reference: 80061(b). A Type B violation will be issued. An exit interview was conducted and Plans of Correction was developed and reviewed with the licensee. A copy of this report and appeals rights were discussed and left with licensee. (FA) whose signature on this form confirm receipt of these documents.

met_with: Facility Manager, Licensee


summary: Facility Evaluation

raw_content:
Narrative:
0001231-FN On December 11, 2024 at 9:53 am, Licensing Program Analyst (LPA) Christine Wilson made an unannounced visit to the above listed facility, in order to conduct a case management incident inspection, regarding SIR dated 11/09/2024.No staff or clients were at the home. At 10:15am, Head of Services (HOS) arrived and together with LPA,went over the case management incident finding. During the course of the incident investigation, which included staff interviews and record review, it was revealed that on 11/09/24 at approximately 9:00am staff (S1) was in the home with (4) clients when the youth (C1) was not supervised, and licensee was out of ratio for client's behavioral needs. Further the licensee did not send additional staff (S2) (S3) until 10:00am. A (1) deficiency Type A has been determined at this time. The following deficiency has been cited. (See LIC 809D) An exit interview was conducted and Plans of Correction was developed and reviewed with the licensee. A copy of this report and appeals rights were discussed and left with licensee. (FM) whose signature on this form confirm receipt of these documents.

met_with: Ricardo Contreras, Head of Services