facility_name: HARMONY HAVEN CHILDREN AND YOUTH CENTER

raw_content:
Narrative:
Confidential interviews reported that the facility did respond to the school and agreed with the school personnel that C1 needed to be transported to the hospital for further evaluation. Confidential interviews reported that staff did go to the hospital and waited for C1 to be released. The interviews provided to the LPA were inconsistent regarding the allegations that staff was not properly supervising C1 and did not provide any further details regarding staff supervision and not responding in a timely manner to the school personnel. Based on inconsistent confidential interviews and record reviews, the due to lack of supervision C1 engaged in alcohol/drug usage and the facility staff did not respond in a timely manner to pick up C1 from school are unsubstantiated. The allegations may have occurred, however is not supported or proven by evidence. An exit interview was conducted, appeal rights explained, and a copy of this report was provided to Kamisha Johnson, along with LIC 811.

Investigation Findings:
13On May 21, 2024, at 09:41 am, Licensing Program Analyst (LPA) Darlene Almaraz-Oseguera met with Harmony Haven Children and Youth Center Program Supervisor Kamisha Johnson, to deliver the investigative findings for the allegations stated above. LPA Cynthia Robinson conducted a health and safety inspection of the facility on February 20, 2024, at 09:55 am, and no immediate deficiencies were observed. During the investigation, interviews were conducted with four children in placement (C1, C2, C3, and C4), and three staff and a Facility Administrator were interviewed. Community Care Licensing (CCL) received allegations that due to lack of supervision C1 engaged in alcohol/drug usage and the facility staff did not respond in a timely manner to pick up C1 from school. Confidential interviews reported that C1 left the facility without permission on 02/14/2024 and proper protocols were followed. C1 returned to the facility in the middle of the night on 02/15/24. Confidential interviews reported that C1 was taken to school as C1 agreed to attend school on 02/15/2024. Confidential interviews reported that the school notified the facility that C1 was under the influence of alcohol/drugs. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Cheraki Davis LICENSING EVALUATOR NAME: Darlene Almaraz LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: HARMONY HAVEN CHILDREN AND YOUTH CENTERFACILITY NUMBER: VISIT DATE: 05/21/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Kamisha Johnson


state: CA

summary: Complaint Investigation - Unsubstantiated - 1 allegation

raw_content:
Narrative:
Based on record review and confidential interviews, the staff that did not intervene in inappropriate interactions between minors is substantiated. The preponderance of evidence standard has been met; therefore. This poses a potential Health, Safety, or Personal Rights risk to the children in care. The Transitional Shelter Care Facility is being cited for TSCF Operating Standards, Chapter 12, version one, section 86678 (a) Responsibility for Proving Care and Supervision. An exit interview was conducted, appeal rights explained, and a copy of this report was provided to Dana Young along with LIC 811. The second alleged incident was C2, C3 and C4 inappropriately touching C5. Confidential interviews reported that when staff became aware of this alleged incident, C5 was moved to another cottage, and the supervision was increased. The interviews provided to the LPA were inconsistent regarding the allegation that staff was not properly supervising the minors in care. Based on inconsistent confidential interviews and record reviews, the staff does not prevent a minor (C1) from being abused by other minors (names unknown) is unsubstantiated. The allegation may have occurred, however is not supported or proven by evidence. An exit interview was conducted, appeal rights explained, and a copy of this report was provided to Dana Young along with LIC 811.

Investigation Findings:
13On July 02, 2024, at 8:55 am, Licensing Program Analyst (LPA) Darlene Almaraz-Oseguera met with Harmony Haven Children and Youth Center Program Deputy Director Dana Young to deliver the investigative findings for the allegation stated above. LPA conducted a health and safety inspection of the facility on April 23, 2024, at noon, and no immediate deficiencies were observed. During the investigation, interviews were conducted with five children in placement (C1, C2, C3, C4, and C5), and three staff members and a facility administrator were interviewed. Community Care Licensing (CCL) received an allegation that staff did not prevent C1 and C2 from engaging in inappropriate interactions. Confidential interviews reported that C1 snuck C2 into C1's bedroom for two days without staff knowledge. Confidential interviews disclosed that C1 and C2 engaged in inappropriate interactions at the facility in C1's bedroom. Confidential interviews revealed that when C2 needed to use the bathroom, C2 would put on a C1 hood and walk past a staff member to go to the bathroom. All of the documentation and confidential interviews corroborated this information. SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Cheraki Davis LICENSING EVALUATOR NAME: Darlene Almaraz LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: HARMONY HAVEN CHILDREN AND YOUTH CENTERFACILITY NUMBER: VISIT DATE: 07/02/2024

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion: UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

report_type: Complaint Investigation

met_with: Dana Young

complaint_status: unsubstantiated


raw_content:
Narrative:
Confidential interviews indicated that C1 refused to empty C1's pocket and decided to leave the facility again without permission. Confidential interviews stated that the facility protocols for the minors returning from an unauthorized absence must go through an intake and ensure no medical attention is needed and that they do not have any items that can jeopardize their safety and the safety of others. Confidential interviews reported that C1 slept outside the facility for not following the facility protocols. The interviews provided to the LPA were inconsistent regarding the allegations that staff are locking minors out of the facility for multiple days and that staff are conducting unreasonable searches on minors. Based on inconsistent confidential interviews and record reviews, the allegations that staff are locking minors out of the facility for multiple days and that staff are conducting unreasonable searches on minors in care are unsubstantiated. The allegations may have occurred, however is not supported or proven by evidence. An exit interview was conducted, appeal rights explained, and a copy of this report was provided to Dana Young, along with LIC 811.

Investigation Findings:
13On July 2, 2024, at 10:04 am, Licensing Program Analyst (LPA) Darlene Almaraz-Oseguera met with Harmony Haven Children and Youth Center Program Deputy Director Dana Young to deliver the investigative findings for the allegations stated above. LPA conducted a health and safety inspection of the facility on May 29, 2024, at 11:40 am, and no immediate deficiencies were observed. During the investigation, interviews were conducted with five children in placement (C1, C2, C3, C4, and C5), and three staff members and a Facility Administrator were interviewed. Community Care Licensing (CCL) received allegations that staff are locking minors out of the facility for multiple days and that staff are conducting unreasonable searches on minors in care. Confidential interviews reported that on May 01, 2024, C1 left the facility without permission and ignored staff's verbal prompts not to leave the facility. Confidential interviews reported that C1 returned to the facility and appeared to be under the influence. Confidential interviews reported that C1 refused to empty C1's pockets, as the staff ensured that C1 did not have any paraphernalia or hazardous items. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Cheraki Davis LICENSING EVALUATOR NAME: Darlene Almaraz LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION RIVERSIDE CRP RO, MAIN ST., SUITE FACILITY NAME: HARMONY HAVEN CHILDREN AND YOUTH CENTERFACILITY NUMBER: VISIT DATE: 07/02/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Confidential interviews disclosed that the staff (RM1, RM2, and S1) did not speak to C1 inappropriately and spoke to C1 with respect. Confidential interviews indicated that facility staff (RM1, RM2, and S1) bribed C1 with money. Confidential interviews indicated that C1 had video recordings of RM1 and other facility staff disclosing clients confidential in front of C1 and other clients. Confidential interviews revealed that RM1, RM2, and S1 did not offer C1 one hundred dollars to review the cell phone recordings. Confidential interviews disclosed that RM1, RM2, and S1 requested that C1 share the cell phone recordings. Confidential interviews revealed that RM1 and RM2 offered a gift card incentive to C1 if C1 was being honest. Confidential interviews indicated that C1 requested one hundred dollars to share the video with RM1, RM2, and S1. Confidential interviews disclosed that C1 had a cell phone video recording of RM1 and other facility staff disclosing client confidentiality in front of C1. Confidential interviews indicated that C1 was unable to share video recordings. LPA could not determine if staff bribed C1, whether C1 asked for a monetary gift to show recordings, or if there were some recordings of staff conversation. The Department also received an allegation that the staff (RM1, RM2, and S1) made false allegations against minors (C1) in care. Confidential interviews revealed that C1 was residing at the facility because RM1, RM2, and S1 mentioned that C1 was recruiting for prostitution and attempting to get other clients to do things against their will. Confidential interviews stated that C1 was telling everyone that they (C1) were a "pimp." Confidential interviews indicated that facility staff (RM1, RM2, and S1) did not mention that C1 was recruiting other clients for prostitution. Confidential interviews indicated that there were no false allegations made against C1 recruiting other female clients for prostitution. Confidential interviews revealed that RM1, RM2, and S1 did make false allegations against C1. Other confidential interviews indicated that facility staff (RM1, RM2, and S1) did not make false allegations against C1. Confidential interviews denied the allegation. Based on inconsistent confidential interviews and facility record review, the allegations that staff (RM, RM2, and S1) made inappropriate comments towards minors (C1) in care, that the staff (RM, RM2, and S1) bribed a minor (C1) in care, and that the staff (RM, RM2, and S1) made false allegations against minors (C1) in care are unsubstantiated. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted, appeal rights were explained, and a copy of this report was provided to Harmony Haven Children and Youth Center Regional Manager (RM) Heidi Lombardi.

Investigation Findings:
13On November 14, 2024, at 10:54 am, Licensing Program Analyst (LPA) Jose Gonzalez conducted an unannounced visit and met with Harmony Haven Children and Youth Center Regional Manager (RM) Heidi Lombardi to deliver the findings for the above-stated allegations. LPA Darlene Almaraz-Oseguera inspected Harmony Haven Children and Youth Center at 8:40 am on May 21, 2024; no health and safety hazards were observed. LPA reviewed three client's records (C1, C2, and C3). During the investigation, interviews were conducted with three clients (C1, C2, and C3), the Supervisor (S1), Staff #2 (S2), the facility Regional Managers (RM1 and RM2), and the County Social Worker. On May 16, 2024, the Department received an allegation that staff (RM, RM2, and S1) made inappropriate comments towards minors (C1) in care and that the staff (RM1, RM2, and S1) bribed a minor (C1) in care. Confidential interviews indicated that RM1, RM2, and S1 made inappropriate comments towards C1. Confidential interviews indicated that staff (RM1, RM2, and S1) never made inappropriate comments to C1. *R- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: HARMONY HAVEN CHILDREN AND YOUTH CENTERFACILITY NUMBER: VISIT DATE: 11/14/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Based on inconsistent confidential interviews and facility record review, the allegation that staff do not treat minor (C1) with respect is unsubstantiated. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted, appeal rights were explained, and a copy of this report was provided to Harmony Haven Children and Youth Center Regional Manager (RM) Heidi Lombardi.

Investigation Findings:
13On November 14, 2024, at 11:46 am, Licensing Program Analyst (LPA) Jose Gonzalez conducted an unannounced visit and met with Harmony Haven Children and Youth Center Regional Manager (RM) Heidi Lombardi to deliver the findings for the above-stated allegation. LPA inspected Harmony Haven Children and Youth Center at 11:08 am on October 10, 2024; no health and safety hazards were observed. LPA reviewed one client record (C1). During the investigation, interviews were conducted with client #1 (C1), Staff #1 (S1), and facility Regional Manager (RM). On October 07, 2024, the Department received an allegation that staff do not treat minor (C1) with respect. Confidential interviews disclosed that C1's cottage staff treated C1 disrespectfully. Confidential interviews indicated that C1's cottage staff treated C1 with respect. Confidential interviews disclosed that S1 and RM treat C1 and clients with respect. Confidential interviews indicated that S1, RM, and C1's cottage staff have never treated C1 disrespectfully. Confidential interviews indicated that C1 denied the allegation occurred. R- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: HARMONY HAVEN CHILDREN AND YOUTH CENTERFACILITY NUMBER: VISIT DATE: 11/14/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Confidential interviews indicated that no one recalled the names of the other clients involved in the incident of sneaking alcohol and drugs into the facility. Confidential interviews indicated that C1 blacked out and was transported to the hospital by ambulance. Confidential interviews indicated that C1 woke up in the hospital. Confidential interviews revealed that law enforcement was contacted and searched the cottage for alcohol and drugs, and none were found. Confidential interviews disclosed that C1 did not have access to alcohol and drugs at the facility. Confidential interviews indicated that it could have been possible when the client left the facility without permission to get a hold of drugs and alcohol. LPA was unable to determine if the client had access to alcohol and drugs or if another client provided it. Based on inconsistent confidential interviews and facility record review, the allegation that the client (C1) had access to alcohol and drugs at the facility is unsubstantiated. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted, appeal rights were explained, and a copy of this report and LIC 811 were provided to Harmony Haven Children and Youth Center Regional Manager (RM) Heidi Lombardi.

Investigation Findings:
13On December 12, 2024, at 9:23 am, Licensing Program Analyst (LPA) Jose Gonzalez conducted an unannounced visit and met with Harmony Haven Children and Youth Center Regional Manager (RM) Heidi Lombardi to deliver the findings for the above-stated allegation. LPA Darlene Almaraz-Oseguera inspected Harmony Haven Children and Youth Center at 11:31 am on June 18, 2024; no health and safety hazards were observed. LPA reviewed three client's records (C1, C2, and C3). During the investigation, interviews were conducted with clients (C1, C2, and C3), Staff #1 (S1), and Facility Regional Manager (RM). On June 13, 2024, the Department received an allegation that a client (C1) had access to alcohol and drugs at the facility. Confidential interviews disclosed that C1 was intoxicated, under the influence of drugs, and had passed out. Confidential interviews disclosed that facility staff did not provide C1 with alcohol or drugs. Confidential interviews revealed that another client (unknown) snuck a bottle of alcohol and drugs into the facility. R- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: HARMONY HAVEN CHILDREN AND YOUTH CENTERFACILITY NUMBER: VISIT DATE: 12/12/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Confidential interviews indicated that staff (S1) never sexually abused C1. Confidential interviews stated that it was never witnessed that S1 or any other staff member attempted to touch C1 or any other clients residing at the facility. Based on inconsistent confidential interviews and facility record review, the allegation that the Staff (S1) are sexually abusing youths (C1) in care is unsubstantiated. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted, appeal rights were explained, and a copy of this report was provided to Harmony Haven Children and Youth Center Regional Manager (RM) Heidi Lombardi..

Investigation Findings:
13On December 12, 2024, at 9:58 am, Licensing Program Analyst (LPA) Jose Gonzalez conducted an unannounced visit and met with Harmony Haven Children and Youth Center Regional Manager (RM) Heidi Lombardi to deliver the findings for the above-stated allegations. LPA Gonzalez inspected Harmony Haven Children and Youth Center at 9:32 am on July 29, 2024; no health and safety hazards were observed. LPA reviewed one client record (C1). During the investigation, interviews were conducted with Client #1 (C1) and Facility Staff (S1). On July 19, 2024, the Department received an allegation that the Staff (S1) were sexually abusing youths (C1) in care. Confidential interviews stated that S1 performed oral copulation on C1. Other confidential interviews stated that oral copulation never happened. . Confidential interviews stated that S1 was never alone with C1. Confidential interviews disclosed that there are cameras in the facility and that S1 and C1 were constantly monitored. Confidential interviews indicated that C1 was scheduled to complete a forensic interview on two separate occasions and that C1 declined to be interviewed both times. **CONT LIC 9099C* UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Cheraki Davis LICENSING EVALUATOR NAME: Jose Gonzalez LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: HARMONY HAVEN CHILDREN AND YOUTH CENTERFACILITY NUMBER: VISIT DATE: 12/12/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Confidential interviews indicated that the staff member intervenes and separates all clients during a verbal argument or physical alteration. Confidential interviews indicated that the staff member is instructed to intervene and use "body positioning" during an argument or a client fight. Confidential interviews revealed that the staff member did provide C1 and other clients at the facility with a safe environment. Confidential interviews revealed that the staff member kept C1 and other clients safe at the facility. The Department also received an allegation that the facility staff (staff member unknown) inappropriately restrained a minor (C1). Confidential interviews revealed that the staff member is instructed to use Pro-ACT during unsafe situations with the clients. Confidential interviews stated that staff member is instructed to de-escalate the clients by taking them (clients) on a walk. Confidential interviews disclosed that staff member used physical restraint as a last resort for the client and staff member's safety. Based on inconsistent confidential interviews and facility record review, the allegations that the facility staff (staff member unknown) allowed group home minors to assault another minor (C1) while in care, staff (staff member unknown) did not provide a safe environment for minor (C1), and the facility staff (staff member unknown) inappropriately restrained minor (C1) are unsubstantiated. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted, appeal rights were explained, and a copy of this report was provided to Harmony Haven Children and Youth Center Regional Manager (RM) Heidi Lombardi.

Investigation Findings:
13On January 17, 2025, at 9:17 am, Licensing Program Analyst (LPA) Jose Gonzalez conducted an unannounced visit and met with Harmony Haven Children and Youth Center Regional Manager (RM) Heidi Lombardi to deliver the findings for the above-stated allegations. LPA Darlene Almaraz-Oseguera inspected Harmony Haven Children and Youth Center at 10:15 am on June 11, 2024; no health and safety hazards were observed. LPA reviewed three client's records (C1, C2, and C3). During the investigation, interviews were conducted with three clients (C1, C2, and C3), Staff #2 (S2), and the facility Regional Manager (RM). On June 7, 2024, the Department received an allegation that facility staff (staff member unknown) allowed group home minors (clients unknown) to assault another minor (C1) while in care, and staff (unknown) did not provide a safe environment for the minor (C1). Confidential interviews disclosed that FS allowed C1 to be assaulted by another client. Other confidential interviews disclosed that the staff member did not allow C1 to be assaulted by another client (clients unknown) in care.***CONTINUED on LIC 9099C*** UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Cheraki Davis LICENSING EVALUATOR NAME: Jose Gonzalez LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: HARMONY HAVEN CHILDREN AND YOUTH CENTERFACILITY NUMBER: VISIT DATE: 01/17/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Confidential interviews indicated that S1 and S2 were never left alone working with the clients. Confidential interviews revealed that S1 and S2 treated them with respect and kindness. The Department received a second allegation that facility staff (S1) are engaging in teaching inappropriate behaviors among minors (C1, C2, and C3). Confidential interviews indicated that S1 and S2 did not engage in teaching clients any inappropriate behaviors such as "how to perform oral copulation". Confidential interviews disclosed that a client (CX) reported an untruthful statement. Confidential interviews revealed that S1 and S2 never worked in the cottage where these alleged inappropriate teachings supposedly occurred. LPA was unable to determine if these allegations occurred or did not occur. Based on inconsistent confidential interviews and facility record review, the allegations that facility staff (S1) speak inappropriately to minors (C1, C2, and C3) and that facility staff (S1) are engaging in teaching inappropriate behaviors among minors (C1, C2, and C3) are unsubstantiated. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted, appeal rights were explained, and a copy of this report and LIC 811 was provided to Harmony Haven Children and Youth Center Regional Manager (RM) Heidi Lombardi.

Investigation Findings:
13On January 17, 2025, at 10:10 am, Licensing Program Analyst (LPA) Jose Gonzalez conducted an unannounced visit and met with Harmony Haven Children and Youth Center Regional Manager (RM) Heidi Lombardi to deliver the findings for the above-stated allegations. LPA Darlene Almaraz-Oseguera inspected Harmony Haven Children and Youth Center at 10:15 am on June 11, 2024; no health and safety hazards were observed. LPA reviewed three client's records (C1, C2, and C3). During the investigation, interviews were conducted with clients (C3), Staff (S1 and S2), Facility Regional Manager (RM), and County Social Worker (CSW). Interviews were not conducted with two clients (C1 and C2) due to C1 refused to be interviewed and C2's whereabouts were unknown. On July 3, 2024, the Department received an allegation that facility staff (S1) spoke inappropriately to minors (C1, C2, and C3). Confidential interviews disclosed that S1 did not speak inappropriately to clients (C1, C2, and C3). Confidential interviews disclosed that S1 did not proposition clients (C1, C2, and C3) to have an inappropriate relationship. Confidential interviews indicated that a client (C1) reported false information to gain status among their peers. ***CONTINUED on LIC 9099*** UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Cheraki Davis LICENSING EVALUATOR NAME: Jose Gonzalez LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: HARMONY HAVEN CHILDREN AND YOUTH CENTERFACILITY NUMBER: VISIT DATE: 01/17/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Confidential interviews indicated that C2 made inappropriate comments. Confidential interviews revealed that C1 did not remember the inappropriate comments C2 made. The Department also received an allegation that staff (unknown) did not safeguard minors (C1) personal belongings. Confidential interviews revealed that C1's clothes were missing. Confidential interviews indicated that staff allowed the clients to take C1's clothes. Confidential interviews revealed that C2 did not take C1's personal belongings. Confidential interviews disclosed that C1's items were taken while C1 was absent without permission and when C1 returned from being absent without permission, C1's belongings were missing. Confidential interviews revealed that staff kept C1 and the other client's personal belongings safe. The Department also received an allegation that the staff (unknown) encouraged a minor (C1) to AWOL. Confidential interviews revealed that staff would not encourage C1 to AWOL. Confidential interviews indicated that staff encouraged C1 and the other clients not to leave without permission from the facility. Confidential interviews indicated that staff did not encourage C1 to leave the facility without permission. Confidential interviews denied the allegation. Based on inconsistent confidential interviews and facility record review, the allegations that staff (unknown) did not prevent minors (C2) from making inappropriate comments towards another minor (C1), that staff (unknown) did not safeguard minors (C1) personal belongings, and that the staff (unknown) encouraged minor (C1) to AWOL are unsubstantiated. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted, appeal rights were explained, and a copy of this report was provided to Harmony Haven Children and Youth Center Regional Manager (RM) Heidi Lombardi.

Investigation Findings:
13On February 6, 2025, at 12:55 pm, Licensing Program Analyst (LPA) Jose Gonzalez conducted an unannounced visit and met with Harmony Haven Children and Youth Center Regional Manager (RM) Heidi Lombardi to deliver the findings for the above-stated allegations. LPA Darlene Almaraz-Oseguera inspected Harmony Haven Children and Youth Center at 8:40 am on June 18, 2024; no health and safety hazards were observed. LPA reviewed three client's records (C1, C2, and C3). During the investigation, interviews were conducted with three clients (C1, C2, and C3), Staff #1 (S1), and the County Social Worker (CSW). On June 13, 2024, the Department received an allegation that staff (unknown) did not prevent minors (C2) from making inappropriate comments towards another minor (C1). Confidential interviews indicated that staff intervene and separate when clients argue or fight. Confidential interviews disclosed that the staff would not allow the clients (C1 and C2) to make inappropriate comments toward each other. Confidential interviews indicated that C2 never made an inappropriate comment toward C1.**CONTINUED on LIC 9099C** UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Cheraki Davis LICENSING EVALUATOR NAME: Jose Gonzalez LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: HARMONY HAVEN CHILDREN AND YOUTH CENTERFACILITY NUMBER: VISIT DATE: 02/06/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
The Department received a second allegation that facility staff (S1) abandoned minor (C1) at the hospital. Confidential interviews indicated that S1, S2, nor other staff members abandoned C1 at the hospital. Confidential interviews disclosed that S1, S2, and other staff members are instructed by their supervisors to pick up C1 and other clients after they have been discharged from a hospitalization stay. Confidential interviews revealed that S1 or another staff member would pick C1 up from the hospital and transport C1 back to the facility. Confidential interviews indicated C1 was not abandoned at the hospital. LPA was unable to determine if the allegations occurred or did not occur. Based on inconsistent confidential interviews, the allegations that facility staff (S1) did not provide a safe environment for minor (C1) resulting in a suicide attempt, and that facility staff (S1) abandoned minor (C1) at the hospital are unsubstantiated. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted, appeal rights were explained, and a copy of this report and LIC 811 was provided to Harmony Haven Children and Youth Center Regional Manager (RM) Heidi Lombardi.

Investigation Findings:
13On March 7, 2025, at 12:12 pm, Licensing Program Analyst (LPA) Jose Gonzalez conducted an unannounced visit and met with Harmony Haven Children and Youth Center Regional Manager (RM) Heidi Lombardi to deliver the findings for the above-stated allegations. LPA inspected Harmony Haven Children and Youth Center at 9:51 am on August 26, 2024; no health and safety hazards were observed. LPA reviewed one client record (C1). During the investigation, interviews were conducted with Client #1 (C1), Staff (S1 and S2), Facility Regional Manager #2 (RM2), and County Social Worker (CSW). On August 21, 2024, the Department received an allegation that facility staff (S1) did not provide a safe environment for the minor (C1) resulting in a suicide attempt. Confidential interviews disclosed that S1 and other staff members provided a safe environment for C1 and the other clients. Confidential interviews disclosed that S1 and other staff members intervened when C1 had a suicidal episode. Confidential interviews indicated that S1 and the other staff members remove the TV cord from C1. Once C1 was safe, confidential interviews disclosed that S1 called law enforcement (LE) for assistance.*CONT LIC 9099C* UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Cheraki Davis LICENSING EVALUATOR NAME: Jose Gonzalez LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: HARMONY HAVEN CHILDREN AND YOUTH CENTERFACILITY NUMBER: VISIT DATE: 03/07/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
The alleged victim (C1) did not cooperate with the CCL investigation. However, other supporting documentation indicated that an internal investigation regarding the officer's behavior was also conducted. The internal investigation reported that multiple interviews with staff and residents did not provide any statements validating the alleged misconduct. In addition, it was reported that C1 provided inconsistent statements, and there was no recorded evidence to support the allegation. Furthermore, it was reported that C1 later recanted their statement, admitting to making a false allegation due to a personal dislike of the police deputy. This was supported by a confidential interview in which another client disclosed that they had been asked to lie about the deputy's behavior. Based on confidential interviews and records review, the allegation that minors (C1) are being inappropriately touched while in care is unsubstantiated. The allegation may have happened or be valid, but there is not a preponderance of evidence to prove that the alleged violation occurred. An exit interview was conducted. A copy of this report, the LIC 811, and appeal rights were explained and given to the Regional Manager Heidi Lombardi.

Investigation Findings:
13On March 13, 2025, at 9: AM, Licensing Program Analyst (LPA) Jessica Peete conducted an unannounced visit to Harmony Haven Children and Youth Center and met with Regional Manager Heidi Lombardi, to deliver the investigative findings for the allegation listed above. On 02/3/ LPA Gonzalez initiated the investigation at the facility and collected pertinent documents to assist with the investigation process. The investigation was conducted by Special Investigator Christian Ogata of the Community Care Licensing (CCL). The investigation included interviews with client (C3), staff (S1-S4), Law Enforcement (LE), and County Social Services Practitioner (SSP). Investigator, Ogata attempted interviews with clients (C1-C2) but the clients declined to provide a statement. On January 29, 2025, Community Care Licensing (CCL) received a complaint alleging that minors are being inappropriately touched while in care. Specifically, it was claimed that C1 was touched inappropriately by a law enforcement officer who responded to the facility. However, the investigation found no corroborating evidence to support this allegation. (Continued on LIC 9099-C) UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Cheraki Davis LICENSING EVALUATOR NAME: Jessica M Peete LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION PACIFIC INLAND CR, MAIN ST., SUITE FACILITY NAME: HARMONY HAVEN CHILDREN AND YOUTH CENTERFACILITY NUMBER: VISIT DATE: 03/13/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Heidi Lombardi Regional Manager


raw_content:
Narrative:
Confidential interviews indicated that Harmony Haven Children and Youth Center is a hands-off facility and that staff members are instructed to use de-escalation techniques. Confidential interviews disclosed that staff members (S1, S2, and S3) did not restrain or put their hands on C1. Based on inconsistent confidential interviews, the allegation that facility staff pushed (S1, S2, and S3) minor (C1) is unsubstantiated. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted, appeal rights were explained, and a copy of this report and LIC 811 was provided to Harmony Haven Children and Youth Center Program Regional Manager Leticia Pop.

Investigation Findings:
13On May 15, 2025, at 12:39 pm, Licensing Program Analyst (LPA) Jose Gonzalez conducted an unannounced visit and met with Harmony Haven Children and Youth Center Program Regional Manager Leticia Pop to deliver the findings for the above-stated allegation. LPA inspected Harmony Haven Children and Youth Center at 9:11 am on November 14, 2024; no health and safety hazards were observed. LPA reviewed three client records (C1, C2, and C3). During the investigation, interviews were conducted with Clients (C1, C2, and C3), Staff (S1 and S2), Facility Regional Manager (RM), and County Social Worker (CSW). On November 7, 2024, the Department received an allegation that facility staff pushed (S1, S2, and S3) minor (C1). Confidential interviews disclosed that staff pushed C1. Confidential interviews revealed that C1 was assaultive and combative with staff. Confidential interviews disclosed that C1 pushed and spat on a staff member (S1). Confidential interviews refused to disclose the names of the staff (S1, S2, and S3) that pushed C1. Confidential interviews indicated that staff members (S1, S2, and S3) did not push C1. *CONTINUED on LIC 9099* UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Cheraki Davis LICENSING EVALUATOR NAME: Jose Gonzalez LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: HARMONY HAVEN CHILDREN AND YOUTH CENTERFACILITY NUMBER: VISIT DATE: 05/15/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Program Regional Manager Leticia Pop


raw_content:
Narrative:
Confidential interviews disclosed that facility staff (staff members unknown) encourage C1 not to leave the facility without permission. Confidential interviews indicated that staff members (names unknown) monitor and supervise the client's interactions. Based on inconsistent confidential interviews, the allegation that facility staff (staff members unknown) are not providing adequate supervision resulting in minor (C1) unknowingly leaving the facility is unsubstantiated. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted, appeal rights were explained, and Harmony Haven Children and Youth Center Program Regional Manager Leticia Pop was provided with a copy of this report and LIC 811.

Investigation Findings:
13On May 22, 2025, at 1:17 pm, Licensing Program Analyst (LPA) Jose Gonzalez conducted an unannounced visit and met with Harmony Haven Children and Youth Center Program Regional Manager Leticia Pop to deliver the findings for the above-stated allegation. LPA inspected Harmony Haven Children and Youth Center at 10:38 am on November 14, 2024; no health and safety hazards were observed. LPA reviewed two client records (C1 and C2). During the investigation, interviews were conducted with Clients (C1 and C2), Staff (S1 and S2), facility Program Regional Manager (PRM), and County Social Worker (CSW). On November 12, 2024, the Department received an allegation that facility staff (staff members unknown) were not providing adequate supervision resulting in the minor (C1) unknowingly leaving the facility. Confidential witness interviews disclosed that the facility staff members did not supervise C1 and that the facility staff members (staff members unknown) were unaware that C1 left the facility without permission. Confidential interviews revealed that C1 walked out the door. Confidential interviews disclosed that facility staff (staff members unknown) followed C1 in a van.*CONTINUED on LIC 9099C* UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Cheraki Davis LICENSING EVALUATOR NAME: Jose Gonzalez LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: HARMONY HAVEN CHILDREN AND YOUTH CENTERFACILITY NUMBER: VISIT DATE: 05/22/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Confidential witness interviews disclosed that C2 did not scratch C1. Confidential witness interviews revealed that C1 would scratch on themselves. Confidential interviews indicated C1 was in physical altercation with a different client (name unknown). Confidential witness interviews reveled that Harmony Haven Children and Youth Center is a hands-off facility and that staff members are instructed to use de-escalation techniques and body positioning. Based on inconsistent confidential interviews, the allegation that facility staff did not prevent minor (C2) from harming another minor (C1) in care is unsubstantiated. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted, appeal rights were explained, and a copy of this report and LIC 811 was provided to Harmony Haven Children and Youth Center Program Regional Manager Leticia Pop.

Investigation Findings:
13On May 22, 2025, at 1:49 pm, Licensing Program Analyst (LPA) Jose Gonzalez conducted an unannounced visit and met with Harmony Haven Children and Youth Center Program Regional Manager Leticia Pop to deliver the findings for the above-stated allegation. LPA inspected Harmony Haven Children and Youth Center at 11:01 am on November 19, 2024; no health and safety hazards were observed. LPA reviewed two client records (C1 and C2). During the investigation, interviews were conducted with Clients (C1 and C2), Staff (S1 and S2), and County Social Worker (CSW). On November 14, 2024, the Department received an allegation that facility staff did not prevent minor (C2) from harming another minor (C1) in care. Confidential interviews revealed that C1 threw a contraceptive device filled with water at C2. Confidential interviews disclosed that staff pushed C2 and C1. Confidential interviews disclosed that staff intervened and separated C1 and C2. Confidential witness interviews did not remember the names of the staff member that intervened and separated the incident. Confidential interviews indicated that staff members (names unknown) allowed C2 to hit C1 for 30 seconds before staff members (names unknown) intervened and stopped C1 from hitting C2.*CONTINUED on LIC 9099C* UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Cheraki Davis LICENSING EVALUATOR NAME: Jose Gonzalez LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: HARMONY HAVEN CHILDREN AND YOUTH CENTERFACILITY NUMBER: VISIT DATE: 05/22/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Confidential interviews indicated that the clients would attend school. Confidential interviews indicated that some clients attend school by participating in online classes. Confidential interviews revealed that some clients are on home study/ independent study, and that the clients pick up school packets from their school. Confidential interviews with three clients who attend public schools. The Department also received an allegation that staff (unknown) do not ensure that there is a sufficient amount of food in the group home. Confidential interviews revealed that staff (unknown) do not provide the clients (unknown) enough food. Confidential interviews indicated that staff purchase enough food for clients and staff. Confidential interviews revealed that clients have access to fruits and snacks throughout the day. Confidential interviews disclosed that the clients are served breakfast, lunch, and dinner. During the visit, LPA observed three clients eating eggs and tatter tots. LPA also observed an adequate amount of food in the refrigerator, freezer, and pantry. The Department also received an allegation that the staff (unknown) prohibit children (unknown) from attending church. Confidential interviews revealed that staff did not allow the children (unknown) to attend church services. Confidential interviews indicated that facility staff did not prohibit the clients from attending church services. Confidential interviews revealed that on Saturday and Sunday, the facility staff walk through the cottages and ask the clients who want to attend church services. Confidential interviews disclosed that the clients would inform facility staff that they want to participate, and the clients attend church services on Sundays. Confidential interviews denied the allegation. The Department also received an allegation that the staff (unknown) do not maintain the facilities first aid supplies. Confidential interviews revealed that staff did not maintain enough first aid supplies in the cottage. Confidential interviews indicated that first aid kits are stocked with Band-Aids and other first aid supplies. Confidential interviews disclosed that facility staff maintain the first aid kit supplied. Confidential interviews revealed that a first aid kit is kept inside the staff office. Confidential interviews disclosed that additional first aid supplies are kept in Cottage 3A's medical supply room. LPA observed a 3B's first aid kit inside the staff office. LPA observed additional first aid supplies inside Cottage 3A's medical supply room. ******CONTINUED on LIC 9099c****** Based on confidential interviews and facility record review, the allegations that staff (unknown) do not ensure that children (unknown) attend school, that staff (unknown) do not ensure that there is a sufficient amount of food in the group home, that the staff (unknown) prohibit children (unknown) from attending church, and that the staff (unknown) do not maintain the facilities first aid supplies are unsubstantiated. The allegations may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted, appeal rights were explained, and a copy of this report was provided to Harmony Haven Children and Youth Center Regional Manager (RM) Brian Satterfield.

Investigation Findings:
13On July 10, 2025, at 1:33 pm, Licensing Program Analyst (LPA) Jose Gonzalez conducted an unannounced visit and met with Harmony Haven Children and Youth Center Regional Manager (RM) Brian Satterfield. to deliver the findings for the above-stated allegations. Licensing Program Analysts (LPAs) Cynthia Robinson and Jessica Peete inspected Harmony Haven Children and Youth Center at 11:40 am on December 19, 2024; no immediate health and safety hazards were observed. LPA reviewed two clients' records (C1 and C2). During the investigation, interviews were conducted with clients (C1 and C2), Facility Staff Members (S1 and S2), and the Regional Manager (RM). On December 17, 2024, the Department received an allegation that staff (unknown) do not ensure that children (unknown) attend school. Confidential interviews indicated that clients (unknown) refuse to attend school. Confidential interviews disclosed that clients (unknown) refuse to attend online school. Confidential interviews disclosed that the staff did not force the clients to attend school. Confidential interviews indicated that staff transport the clients to school.***CONTINUED on LIC 9099C*** UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Cheraki Davis LICENSING EVALUATOR NAME: Jose Gonzalez LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: HARMONY HAVEN CHILDREN AND YOUTH CENTERFACILITY NUMBER: VISIT DATE: 07/10/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Regional Manager (RM) Brian Satterfield


raw_content:
Narrative:
Confidential witness interviews denied that S1 spoke inappropriately with clients (C1 and C2). Confidential interviews indicated that S1 never inappropriately touched S3. Confidential witness interviews disclosed that S1 and S3 never had an inappropriate relationship. Confidential witness interviews revealed that S1 and S3 had a professional working relationship when they worked together. Confidential interviews indicated they never witnessed S1 and S3 acting inappropriately, touching each other inappropriately, or speaking inappropriately to minors. Based on confidential interviews, the allegations that facility staff (S1) spoke inappropriately to minors (C1 and C2) and staff (S1) touched another staff (S3) inappropriately in front of minors (C1 and C2) are unsubstantiated. The allegation may have happened or is valid, but there is not a preponderance of evidence to prove that the alleged violation occurred. An exit interview was conducted, appeal rights were explained, and a copy of this report and LIC 811 was provided to Harmony Haven Children and Youth Center Program Regional Manager (RM) Brian Satterfield.

Investigation Findings:
13On July 10, 2025, at 2:23 pm, Licensing Program Analyst (LPA) Jose Gonzalez conducted an unannounced visit and met with Harmony Haven Children and Youth Center Program Regional Manager (RM) Brian Satterfield to deliver the findings for the above-stated allegations. LPA inspected Harmony Haven Children and Youth Center at 11:01 am on March 21, 2025; no health and safety hazards were observed. LPA reviewed two client records (C1 and C2). During the investigation, interviews were conducted with Clients (C1 and C2), Staff (S2 and S3), Program Regional Manager (RM), and County Social Worker (CSW). LPA was unable to interview S1. On March 12, 2025, the Department received an allegation that facility staff (S1) spoke inappropriately to minors (C1 and C2) and staff (S1) touched another staff member (S3) inappropriately in front of minors (C1 and C2). Confidential interviews disclosed that S1 shared with clients (C1 and C2) their inappropriate interactions with women. Confidential witness statements revealed that clients (C1 and C2) witnessed S1 inappropriately touching S3 in their (S3) midsection.***CONTINUED on LIC 9099C*** UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Cheraki Davis LICENSING EVALUATOR NAME: Jose Gonzalez LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: HARMONY HAVEN CHILDREN AND YOUTH CENTERFACILITY NUMBER: VISIT DATE: 07/10/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Confidential interviews indicated they have not observed bugs inside of the cottages. Based on confidential interviews and facility record review, the allegations that staff (unknown) do not maintain a comfortable temperature in the facility for youth and staff (unknown) do not keep the facility free of bugs are unsubstantiated. The allegations may have happened or are valid, but there is not a preponderance of the evidence to prove that the alleged violations occurred. An exit interview was conducted, appeal rights were explained, and a copy of this report was provided to Harmony Haven Children and Youth Center Regional Manager (RM) Brian Satterfield.

Investigation Findings:
13On July 22, 2025, at 12:05 pm, Licensing Program Analyst (LPA) Jose Gonzalez conducted an unannounced visit and met with Harmony Haven Children and Youth Center Regional Manager (RM) Brian Satterfield. to deliver the findings for the above-stated allegations. Licensing Program Analyst (LPA) Cynthia Urena inspected Harmony Haven Children and Youth Center at 11:30 am on December 30, 2024; no immediate health and safety hazards were observed. LPA reviewed two clients' records (C1 and C2). During the investigation, interviews were conducted with clients (C1 and C2), Facility Staff Members (S1 and S2), and the Regional Manager (RM). Confidential interviews indicated that the temperature in the cottage was comfortable. Confidential interviews revealed that the cottage staff do not have access to the cottage thermostat to regulate the air conditioning and heater unit. Confidential interviews indicated that the cottage temperature is maintained to meet the client's needs. Confidential interviews revealed that they have observed flies in the cottage when it is hot outside and pincher bugs after it rained but not an infestation.**Continued on LIC C** UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Cheraki Davis LICENSING EVALUATOR NAME: Jose Gonzalez LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: HARMONY HAVEN CHILDREN AND YOUTH CENTERFACILITY NUMBER: VISIT DATE: 07/22/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Confidential interviews revealed that the minor (C1) grabbed the staff member (S1) by the hair and dragged S1 towards the bathroom. Confidential interviews disclosed that the minor (C1) hit and kicked the staff member (S1). Confidential interviews indicated that the staff member (S2) intervened and got between minor (C1) and staff member (S1) to stop C1 from assaulting S1. Confidential interviews revealed that minor (C1) hit and kicked staff members (S1 and S2) when S2 intervened. Confidential interviews indicated that the staff member (S2) convinced minor (C1) to release staff member (S1). The Department also received allegations that staff members (S1 and S2) barricaded a minor (C1) in their room and staff members (S1 and S2) threw items at a minor (C1) resulting in an injury. Confidential interviews indicated that staff members (S1 and S2) barricaded a minor (C1) in their room. Confidential interviews disclosed that the staff member (S1) held the room door shut and prevented minor (C1) from walking out of the room. Confidential interviews disclosed that minor (C1) did not know why staff member (S1) kept minor (C1) in the room. Confidential interviews indicated that staff member (S1) threw a metal water bottle at minor (C1) and that the water bottle struck the minor (C1) in the face. Confidential interviews revealed that the water bottle left a bruise on minor's (C1) face. Confidential interviews indicated that the staff members (S1 and S2) did not barricade minor (C1) in the room. Confidential interviews indicated that minor (C1) was walking in and out of the room. Confidential interviews revealed that minor (C1) attempted to barricade themselves and lock staff members (S1 and S2) out of the room. Confidential interviews indicated that staff members (S1 and S2) did not throw a water bottle at minor (C1). Confidential interviews revealed that minor (C1) grabbed a water bottle and poured the water on staff member's (S1) head. Confidential interviews revealed that minor (C1) grabbed another water bottle and poured out the water on staff member (S1) a second time. Based on confidential interviews and facility record review, the allegations that minors (C1) are not accorded dignity or respect in their relationships with staff (S1 and S2), and that staff members (S1 and S2) barricaded a minor (C1) in their room and staff members (S1 and S2) threw items at a minor (C1) resulting in an injury are unsubstantiated. The allegations may have happened or are valid, but there is not a preponderance of the evidence to prove that the alleged violations occurred. An exit interview was conducted, appeal rights were explained, and a copy of this report was provided to Harmony Haven Children and Youth Center Regional Manager (RM) Brian Satterfield.

Investigation Findings:
13On July 22, 2025, at 12:38 pm, Licensing Program Analyst (LPA) Jose Gonzalez conducted an unannounced visit and met with Harmony Haven Children and Youth Center Regional Manager (RM) Brian Satterfield to deliver the findings for the above-stated allegations. LPA inspected Harmony Haven Children and Youth Center at 10:44 am on March 21, 2025; no immediate health and safety hazards were observed. LPA reviewed one client record (C1). During the investigation, interviews were conducted with Client #1 (C1), Facility Staff Members (S1 and S2), County Social Worker (CSW). On March 11, 2025, the Department received an allegation that minors (C1) are not accorded dignity or respect in their relationships with staff (S1 and S2). Confidential interviews revealed that staff the member (S1) did not treat minor (C1) with dignity and respect. Confidential interviews indicated that minor (C1) was irritated with the staff member (S1). Confidential interviews revealed that the minor (C1) did not treat the staff member with dignity and respect. Confidential interviews disclosed that the minor (C1) told the staff member (S1) that she did not like them.***CONTINUED on LIC C*** UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Cheraki Davis LICENSING EVALUATOR NAME: Jose Gonzalez LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: HARMONY HAVEN CHILDREN AND YOUTH CENTERFACILITY NUMBER: VISIT DATE: 07/22/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
In addition, staff members (S1 and S2) did not witness the fight but would intervene if they did. Whenever they (S1 and S2) saw a fight, staff (S1 and S2) would intervene and separate the minors (C1 and C2), often by getting between them and keeping them in different areas of the cottages. The Department also received an allegation that the staff (unknown) spoke inappropriately to a minor (C1) in care. Confidential interviews indicated that staff (unknown) said that "C1 was mad because they got beat up" and that "C1 deserved a black eye". Confidential interviews disclosed that they heard staff members (unknown) speak inappropriately to a minor (C1). Confidential interviews disclosed that staff members (unknown) never spoke inappropriately to a minor (C1). Confidential interviews revealed that another minor (unknown) spoke inappropriately to minor (C1). Confidential interviews indicated that staff members (S1 and S2) never spoke inappropriately to the minor (C1). Confidential interviews indicated that staff members (S1 and S2) would not talk to the minors (C1) inappropriately. Confidential interviews revealed that staff members (S1 and S2) never observed or heard other staff members speak inappropriately to minor (C1). Based on confidential interviews and facility record review, the allegations that staff (unknown) did not prevent minor (C2) in care from harming another minor (C1) in care and that staff (unknown) spoke inappropriately to minor (C1) in care are unsubstantiated. The allegations may have happened or are valid, but there is not a preponderance of the evidence to prove that the alleged violations occurred. An exit interview was conducted, appeal rights were explained, and a copy of this report was provided to Harmony Haven Regional Manager (RM) Brian Satterfield.

Investigation Findings:
13On July 31, 2025, at 11:32 am, Licensing Program Analyst (LPA) Jose Gonzalez conducted an unannounced visit and met with Harmony Haven Children and Youth Center Regional Manager (RM) Brian Satterfield to deliver the findings for the above-stated allegations. LPA inspected Harmony Haven Children and Youth Center at 1:01 pm on April 9, 2025; no immediate health and safety hazards were observed. LPA reviewed two client records (C1 and C2). During the investigation, interviews were conducted with Clients (C1 and C2), and Facility Staff Members (S1 and S2). On April 4, 2025, the Department received an allegation that staff members (unknown) failed to prevent a minor (C2) in care from harming another minor (C1) in care. Confidential interviews revealed that staff members (unknown) did not stop minors (C1 and C2) from hurting each other. The interviews indicated that minors (C1 and C2) were fighting. Confidential interviews also stated that the minor (C2) hit, bit, and scratched the minor (C1). It was disclosed that the staff (unknown) stopped the minors (C1 and C2) from fighting. Other confidential interviews revealed that staff (unknown) did not intervene immediately.**CONTINUED on LIC 9099C** UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Cheraki Davis LICENSING EVALUATOR NAME: Jose Gonzalez LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: HARMONY HAVEN CHILDREN AND YOUTH CENTERFACILITY NUMBER: VISIT DATE: 07/31/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Confidential interviews revealed that the minors (C1, C2, C3, and C4) ran away from the cottages and left the staff members' (unknown) supervision. Confidential interviews indicated that minors (C1 and C2) walked to the barn and that C1 was jumped and assaulted by minors (C2, C3, and C4). The interviews indicated that minors (C1, C3, and C4) were fighting. Confidential interviews also stated that the minor (C2) did not hit the minor (C1). It was disclosed that minors (C2 and a minor unknown) intervened and stopped the minors (C1, C3, and C4) from fighting. Other confidential interviews revealed that staff (unknown) were searching for the runaway minors (C1, C2, C3, and C4). Confidential interviews indicated that the minor (C1) informed staff (staff unknown). The Department received a second allegation that the staff (unknown) are not providing access to medical care for minor (C1). Confidential interviews indicated that minor (C1) called 911 to get medical attention because the minor (C1) lost consciousness after minor (C1) was assaulted by minors (C2, C3, and C4). Confidential interviews revealed that minor (C1) was transported by ambulance to the hospital. Confidential interviews indicated that minor (C1) was provided with access to medical care. Other confidential interviews disclosed that all minors are provided with access to medical care. Confidential interviews revealed that HHCYC staff have never denied minor (C1) or all other minors' access to medical care. The Department also received an allegation that the staff (unknown) are not providing minor (C1) with adequate transportation to school. Confidential interviews disclosed that the minor (C1) wanted to attend school, but the staff (unknown) did not transport the minor (C1) to school. Other confidential interviews stated that transportation was provided for C1 to attend school. Based on confidential interviews and facility record review, the allegations that staff (unknown) are not preventing physical altercations between minors (C1, C2, C3, and C4) in care, that staff (unknown) are not providing access to medical care for minor (C1), and staff (unknown) are not providing minor (C1) with adequate transportation to school are unsubstantiated. The allegations may have happened or are valid, but there is not a preponderance of the evidence to prove that the alleged violations occurred. An exit interview was conducted, appeal rights were explained, and a copy of this report was provided to Harmony Haven Regional Manager (RM) Brian Satterfield.

Investigation Findings:
13On September 24, 2025, at 11:40 am, Licensing Program Analyst (LPA) Jose Gonzalez conducted an unannounced visit and met with Harmony Haven Children and Youth Center (HHCYC) Regional Manager (RM) Brian Satterfield to deliver the findings for the above-stated allegations. LPA inspected Harmony Haven Children and Youth Center at 11:02 am on March 7, 2025; no immediate health and safety hazards were observed. LPA reviewed four client records (C1, C2, C3, and C4). During the investigation, interviews were conducted with Clients (C1 and C2), (HHCYC) Regional Manager (RM), and a Staff Member (S1). LPA attempted to interview client #3 (C3) but was unsuccessful due to C3's refusal to be interviewed. LPA attempted to interview client #4 (C4) but was unsuccessful due to C4's whereabouts being unknown at this time. On March 4, 2025, the Department received an allegation that staff members (unknown) are not preventing physical altercations between minors (C1, C2, C3, and C4) in care. ***CONTINUED on LIC 9099C*** UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Cheraki Davis LICENSING EVALUATOR NAME: Jose Gonzalez LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: HARMONY HAVEN CHILDREN AND YOUTH CENTERFACILITY NUMBER: VISIT DATE: 09/24/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Confidential interviews revealed that RO inappropriately touched the minor (C1). Confidential interviews disclosed that RO detained a minor (C1), and during the detainment, RO put the minor (C1) on the couch and RO hand-touched C1's butt. Confidential interviews indicated that minor (C1) was being detained because they were cussing at RO and facility staff (S1). Confidential interviews disclosed that RO had their knee on C1's leg, and RO put their whole hand on C1's butt. Confidential interviews indicated that C1 was yelling for facility staff (S1) to come and get RO. Confidential interviews revealed that C1 had a bruise on the foot from hitting the couch with their foot. The interviews indicated that S1 was monitoring C1, and C1 was engaged in property destruction, breaking a window. Confidential interviews disclosed that RO was called because C1 displayed unsafe behavior and broke a cottage window. Confidential interviews revealed that RO arrived at the cottage and called C1, and that C1 ran inside the cottage. Other confidential interviews disclosed that C1 ran into their bedroom and got inside the closet. Confidential interviews revealed that RO told C1 to get out of the closet and turn around. Confidential interviews revealed that RO placed C1 in handcuffs and walked C1 out of the cottage. Other confidential interviews revealed that RO did not throw C1 on a couch, and RO did not put their leg on C1. Confidential interviews disclosed that there was no couch in C1's bedroom. Other Confidential interviews disclosed that they did not remember if they placed C1 in handcuffs. Confidential interviews revealed that C1, RO, and S1 were the only people in the bedroom and that no other minors were present. Confidential interviews indicated that RO did not inappropriately touch or physically abuse C1. Confidential interviews denied that RO inappropriately touched or physically abused C1. LPA was unable to determine whether the allegations occurred or did not occur. Based on confidential interviews and facility record review, the allegations that staff (RO and S1) did not prevent minors (C1) from being inappropriately touched while in care and that staff (RO and S1) did not prevent minors from being physically abused while in care are unsubstantiated. The allegations may have happened or are valid, but there is not a preponderance of the evidence to prove that the alleged violations occurred. An exit interview was conducted, appeal rights were explained, and a copy of this report was provided to Harmony Haven Regional Manager (RM) Brian Satterfield.

Investigation Findings:
13On September 24, 2025, at 12:12 pm, Licensing Program Analyst (LPA) Jose Gonzalez conducted an unannounced visit and met with Harmony Haven Children and Youth Center (HHCYC) Regional Manager (RM) Brian Satterfield to deliver the findings for the above-stated allegations. LPA inspected Harmony Haven Children and Youth Center at 10:17 am on April 22, 2025; no immediate health and safety hazards were observed. LPA reviewed four client records (C1, C2, C3, and C4). During the investigation, interviews were conducted with Clients (C1 and C2), (HHCYC) Regional Manager (RM), Staff Member (S1), and the Resource Officer (RO). LPA attempted to interview client #3 (C3) but was unsuccessful due to C3's refusal to be interviewed. LPA attempted to interview client #4 (C4) but was unsuccessful due to C4's whereabouts being unknown at this time. On April 16, 2025, the Department received an allegation that staff (RO and S1) did not prevent minors (C1) from being inappropriately touched while in care and that staff (RO and S1) did not prevent minors (C1) from being physically abused while in care.**CONTINUED on LIC 9099C** UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Cheraki Davis LICENSING EVALUATOR NAME: Jose Gonzalez LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: HARMONY HAVEN CHILDREN AND YOUTH CENTERFACILITY NUMBER: VISIT DATE: 09/24/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Confidential interviews revealed that clients (unknown) prefer to consume unhealthy food, such as a cup of noodles and other pantry and freezer items. LPA observed an adequate amount of perishable and non-perishable food in the refrigerator, freezer, and pantry. The Department also received an allegation that staff (unknown) do not ensure that children (unknown) attend routine medical appointments. Confidential interviews indicated that staff (unknown) did not take clients (unknown) to their medical appointments. Confidential interviews revealed that some clients (identity unknown) refuse to attend their scheduled medical appointments. Confidential interviews disclosed that the staff (unknown) did not force the clients (unknown) to participate in medical appointments. Other confidential interviews indicated that staff transport the clients to their medical appointments. Confidential interviews revealed that the clients (whose identities are unknown) would attend their medical appointments. In addition, confidential interviews indicated that some clients (unknown) run away from the facility and miss their medical appointments. The Department also received allegations that the staff (unknown) do not provide children (unknown) their medication as prescribed, and staff (unknown) do not ensure that medications are centrally stored. Confidential interviews revealed that staff did not administer the medication prescribed to the clients (names unknown). Confidential interviews indicated that facility staff (unknown) would forget to dispense the clients' (unknown) medications as prescribed. Confidential interviews revealed that the client's medications were not centrally stored. Confidential interviews revealed that staff (unknown) gave the clients (unknown) the medicines as prescribed. Confidential interviews indicated that staff (name unknown) could not provide the clients with their medications because the clients ran away from the facility. Confidential interviews disclosed that the medicines are centrally stored in Cottage B. The Department also received an allegation that the staff (unknown) are withholding the children's (unknown) clothing allowance. Confidential interviews revealed that staff (unknown) never informed the clients (unknown) that they got a clothing allowance. Confidential interviews revealed that clients (unknown) were unaware of their clothing allowance. Confidential interviews indicated that facility staff (unknown) did take the children (unknown) shopping for clothes. Other confidential interviews revealed that staff (unknown) would not transport children (unknown) to clothes shopping if they are exhibiting unsafe behaviors. LPA received conflicting statements and was unable to determine whether the allegation occurred or not.**CONTINUED on LIC C** The Department received an allegation that the staff (unknown) do not ensure the children's (unknown) grooming needs are met. Confidential interviews revealed that staff (unknown) did not ensure that children's (unknown) grooming needs were being met. Other confidential interviews indicated that staff (unknown) provide all children (unknown) with grooming supplies. Confidential interviews disclosed that staff (unknown) purchase hygiene products to meet the needs of all children (unknown) of all cultures to meet their hygiene needs. Confidential interviews disclosed that facility staff (unknown) provide clients (unknown) with a toiletry bag with deodorant, soap, shampoo, toothbrush, and toothpaste. Confidential interviews disclosed that additional grooming supplies are kept in Cottage 3A's hygiene supply room. LPA observed 3A's hygiene supply room, which contained hygiene products to meet all the children's needs. The Department also received an allegation that staff (unknown) do not keep the facility clean and sanitary. Confidential interviews indicated that staff (unknown) did not clean the kitchen and bathrooms. Confidential interviews revealed that staff members (unknown) were responsible for keeping the facility clean and sanitary. Other confidential interviews revealed that the facility has an outside janitorial company that cleans and maintains the facility's cleanliness. LPA observed a janitor cleaning the facility during their visit. The Department received an allegation that staff (unknown) are not providing adequate supervision resulting in inappropriate sexual interaction between children (unknown) in care. Confidential interviews revealed that staff (unknown) are not providing sufficient supervision resulting in inappropriate sexual interaction between children (unknown) in care. Confidential interviews revealed that children sometimes run away from staff supervision, and staff follow and encourage them to return. Confidential interviews disclosed that the children (unknown) lose staff (unknown) and leave staff (unknown) within their eyesight, and that children (unknown) engage in inappropriate sexual interactions. Other confidential interviews revealed that staff (unknown) provide adequate supervision for the children (unknown). In addition, confidential interviews disclosed that staff (unknown) prevent inappropriate sexual interaction between children (unknown) in care because of their constant supervision. The Department also received an allegation that staff (unknown) do not treat children (unknown) with dignity or respect. Confidential interviews indicated that staff (unknown) yell at the children. Other confidential interviews indicated that staff (unknown) treat the children with dignity and respect. Confidential interviews disclosed that the children (unknown) mistreat the staff (unknown). Confidential interviews revealed that children (unknown) do not treat the staff (unknown) with dignity and respect at the facility.*Cont Lic9099c* Based on confidential interviews and facility record review, the allegations that staff do not ensure that children are being fed quality & healthy meals, staff do not provide children their medication as prescribed, staff do not ensure that children's rights are posted in the facility, staff do not provide the children with the names and contact information for their authorized person, staff are withholding the children's clothing allowance, staff do not ensure the children's grooming needs are met, staff prohibit the children from using the telephone, staff do not ensure that children attend routine medical appointments, staff do not ensure that medications are centrally stored, staff do not keep the facility clean and sanitary, staff are not providing adequate supervision resulting in inappropriate sexual interaction between children in care, and staff do not treat children with dignity or respect are unsubstantiated. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted, appeal rights were explained, and a copy of this report was provided to Harmony Haven Children and Youth Center Regional Manager (RM) Brian Satterfield.

Investigation Findings:
13On October 17, 2025, at 9:37 a.m, Licensing Program Analyst (LPA) Jose Gonzalez conducted an unannounced visit and met with Harmony Haven Children and Youth Center Regional Manager (RM) Brian Satterfield to deliver the findings regarding the above-stated allegations. LPA inspected Harmony Haven Children and Youth Center at 10:55 am on February 20, 2024; no immediate health and safety hazards were observed. LPA reviewed the records of three clients (C1, C2, and C3). During the investigation, interviews were conducted with clients (C1, C2, and C3), Facility Staff Members (S1 and S2), and the Regional Manager (RM). On February 13, 2025, the Department received an allegation that staff (unknown) do not ensure that children are being fed quality & healthy meals. Confidential interviews indicated that staff purchase food that is unhealthy for clients and staff. Confidential interviews revealed that clients (unknown) are dissatisfied with the meals prepared and cooked by staff (unknown). Other confidential interviews revealed that clients have access to fruits and snacks throughout the day. Confidential interviews disclosed that the clients are served breakfast, lunch, and dinner.**CONTINUED on LIC 9099C** UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Cheraki Davis LICENSING EVALUATOR NAME: Jose Gonzalez LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: HARMONY HAVEN CHILDREN AND YOUTH CENTERFACILITY NUMBER: VISIT DATE: 10/17/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
Confidential interviews indicated that staff (unknown) could not provide the clients with their medications because the client (C1) ran away from the facility. Confidential interviews disclosed that the client (C1) refused their medications. The Department also received an allegation that staff (unknown) do not treat minors (C1) with dignity and respect. Confidential interviews indicated that staff (unknown) did not treat minor (C1) with dignity and respect. Other confidential interviews indicated that staff (unknown) treat the children with dignity and respect. Confidential interviews revealed that a minor (C1) mistreated the staff (details unknown). Confidential interviews revealed that minor (C1) did not treat the staff (unknown) with dignity and respect at the facility. Confidential interviews revealed that a minor (C1) assaulted a staff member (unknown). LPA was unable to determine whether the allegations occurred or did not occur due to C1's refusal to be interviewed and the lack of information on which staff members were involved. An exit interview was conducted, appeal rights were explained, and a copy of this report was provided to Harmony Haven Children and Youth Center Regional Manager (RM) Brian Satterfield.

Investigation Findings:
13On November 04, 2025, at 9: AM, Licensing Program Analyst (LPA) Jose Gonzalez conducted an unannounced visit and met with Harmony Haven Children and Youth Center Regional Manager (RM) Brian Satterfield to deliver the findings for the above-stated allegations. LPA inspected Harmony Haven Children and Youth Center at 11:48 am on April 22, 2025; no immediate health and safety hazards were observed. LPA reviewed one client record (C1). During the investigation, interviews were conducted with two clients (C1 and C2), a Facility Staff Member (S1), a Regional Manager (RM), a Deputy Director (DD), and a County Social Worker (CSW). LPA attempted to interview C1 but was unsuccessful due to C1's refusal to participate in the interview. On April 16, 2025, the Department received an allegation that a staff member (identity unknown) failed to dispense medication as prescribed. Confidential interviews revealed that staff members (unknown) did not administer the medication prescribed to the client (C1). Confidential interviews revealed that staff (unknown) administered the client's (C1) medicines as prescribed.**CONTINUED on LIC 9099C** UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Cheraki Davis LICENSING EVALUATOR NAME: Jose Gonzalez LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: HARMONY HAVEN CHILDREN AND YOUTH CENTERFACILITY NUMBER: VISIT DATE: 11/04/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion: