facility_name: Adelbrook- Potter's House

summary: Visit conducted on February 18, 2026. Visit covered 5 main areas/topics. No compliance issues identified.

raw_content:
Department of Children and Families
505 Hudson Street
Hartford, CT 06106

Field Visit Reporting Form

This form is used to summarize field visits to a licensed facility or program other than the bi-annual licensing inspection. The visit may be announced or unannounced and is intended to highlight the specific items reviewed / discussed and indicate if there are specific areas where corrective action has been taken or must be taken.

 NAME OF FACILITY / PROGRAM:   Potter House
 TIME OF VISIT (FROM - TO): 12:45pm                      DATE:    February 18, 2026

AGENCY PERSONNEL WHO PARTICIPATED:
Job Title
Potter House Co-Supervisor
Adelbrook Assistant Group Home Director

List of Areas / Topics covered during visit:

•	Discussion of the current census which is 3 and the LBC is 4.

•	Discussion of Potter House's current staffing levels, vacant positions, and hiring activities.

•	Discussion with Potter House staff regarding the status of the Potter House milieu, clinical programming, and recreational activities.

•	Observations and conversation with Potter House residents and observations of the interactions between Potter House staff and the Potter House residents.

•	Inspection of the Potter House physical plant to assess the cleanliness of the home, as well as to ensure there are no health or safety concerns.

Corrective Actions implemented as a result of previous visit:

•	Not applicable.

Areas of regulatory non-compliance identified during this visit:

•	None at the time of this quarterly visit.

 Patrick Hughes                                               3/3/26
Regulatory Consultant                        Date|

facility_name: Potter House

visit_date: February 18, 2026


state: CT

summary: Visit conducted on November 25, 2025. Visit covered 5 main areas/topics. No compliance issues identified.

raw_content:
Department of Children and Families
505 Hudson Street
Hartford, CT 06106

Field Visit Reporting Form

This form is used to summarize field visits to a licensed facility or program other than the bi-annual licensing inspection. The visit may be announced or unannounced and is intended to highlight the specific items reviewed / discussed and indicate if there are specific areas where corrective action has been taken or must be taken.

 NAME OF FACILITY / PROGRAM:   Potter House
 TIME OF VISIT (FROM - TO):  3:30 pm                      DATE:    November 25, 2025

AGENCY PERSONNEL WHO PARTICIPATED:
Job Title
Potter House Co-Supervisor
Adelbrook Assistant Group Home Director

List of Areas / Topics covered during visit:

•	Discussion of the current census which is 3 and the LBC is 4.

•	Discussion of Potter House's current staffing levels, vacant positions, and hiring activities.

•	Discussion with Potter House staff regarding the status the Potter House milieu, the clinical programming, recreational activities.

•	Observations and conversation with Potter House residents and observations of the interactions between Potter House staff and the Potter House residents.

•	Inspection of the Potter House physical plant to assess the cleanliness of the home, as well as to ensure there are no health or safety concerns.

Corrective Actions implemented as a result of previous visit:

•	Not applicable.

Areas of regulatory non-compliance identified during this visit:

•	None at the time of this quarterly visit.

 Patrick Hughes                                               11/25/25
Regulatory Consultant                        Date|

visit_date: November 25, 2025


summary: Visit conducted on August 18, 2025. Visit covered 5 main areas/topics. No compliance issues identified.

raw_content:
Department of Children and Families
505 Hudson Street
Hartford, CT 06106

Field Visit Reporting Form

This form is used to summarize field visits to a licensed facility or program other than the bi-annual licensing inspection. The visit may be announced or unannounced and is intended to highlight the specific items reviewed / discussed and indicate if there are specific areas where corrective action has been taken or must be taken.

 NAME OF FACILITY / PROGRAM:   Potter House
 TIME OF VISIT (FROM - TO):  1:00 pm                      DATE:    August 18, 2025

AGENCY PERSONNEL WHO PARTICIPATED:
Job Title
Potter House Co-Supervisor
Potter House Director

List of Areas / Topics covered during visit:

•	Discussion of the current census which is 3 and the LBC is 4.

•	Discussion of Potter House's current staffing levels, vacant positions, and hiring activities.

•	Discussion with Potter House staff regarding the status the Potter House milieu, the clinical programming, recreational activities.

•	Observations and conversation with Potter House residents and observations of the interactions between Potter House staff and the Potter House residents.

•	Inspection of the Potter House physical plant to assess the cleanliness of the home, as well as to ensure there are no health or safety concerns.

Corrective Actions implemented as a result of previous visit:

•	Not applicable.

Areas of regulatory non-compliance identified during this visit:

•	None at the time of this quarterly visit.

 Patrick Hughes                                               9/18/25
Regulatory Consultant                        Date|


facility_name: Community Health Resources, Inc / CHR / Brook Hous

summary: Visit covered 14 main areas/topics. No compliance issues identified.

raw_content:
DCF-3034
1/2013 (Revised)
Department of Children and Families
505 Hudson Street
Hartford, CT 06106

Field Visit Reporting Form

This form is used to summarize field visits to a licensed facility or program other than the bi-annual licensing inspection. The visit may be announced or unannounced and is intended to highlight the specific items reviewed / discussed and indicate if there are specific areas where corrective action has been taken or must be taken.

NAME OF FACILITY / PROGRAM: CHR/Brook House Group Home

 TIME OF VISIT (FROM-TO) 11:37am to 1:00pm:             DATE: March 31, 2026

 AGENCY PERSONNEL WHO PARTICIPATED:

Job Title
Program Director

Areas / Topics covered during visit:

•	Census: The program had three residents placed at the facility at the time of the quarterly visit.
•	Admissions: In the last quarter, the program confirmed that there were no new admissions.
•	Discharges: The program reported that in the last quarter there was one discharge.
•	Staffing: The facility staff consists of six full-timers, four part-timers and six per-diem employees.
•	Staff vacancies: The program reported that it has one supervisor, three part-timers and two per-diem vacancies.
•	Staff hires: The program reported that there was one per-diem employee hired in the last quarter.
•	Physical plant: A walkthrough of the facility was conducted with the program director to evaluate the program's compliance with regulatory requirements.
•	SIU Reports: There were no reports in this quarter.

Corrections implemented as a result of previous visit:
N/A

Recommendations: (The following areas were not identified as regulatory non-compliance, but are recommended to be addressed in order to enhance program functioning)
N/A

Areas of regulatory non-compliance identified during this visit:
N/A

Please submit a plan of correction to address the above referenced areas of non-compliance within 7 days of receipt of this report.  The plan of correction must be submitted to the attention of the undersigned at the address listed above.

Penny Woodward, LCSW                         April 16, 2026
Regulatory Consultant                                   Date

A COPY OF THIS SUMMARY SHOULD BE SENT TO THE EXECUTIVE DIRECTOR OF THE FACILITY / PROGRAM|

facility_name: CHR/Brook House Group Home


facility_name: Community Health Resources, Inc. / Mills / GH #55

summary: Visit conducted on March 18, 2026. Visit covered 13 main areas/topics. No compliance issues identified.

raw_content:
DCF-3034
1/2013 (Revised)
Department of Children and Families
505 Hudson Street
Hartford, CT 06106

Field Visit Reporting Form

This form is used to summarize field visits to a licensed facility or program other than the bi-annual licensing inspection. The visit may be announced or unannounced and is intended to highlight the specific items reviewed / discussed and indicate if there are specific areas where corrective action has been taken or must be taken.

NAME OF FACILITY / PROGRAM: CHR /Mills House Group Home

TIME OF VISIT (FROM - TO): 11:05am to 12:00pm                         DATE: March 18, 2026

 AGENCY PERSONNEL WHO PARTICIPATED:

Job Title
Program Supervisor

Areas / Topics covered during visit:

•	Census: The group home has four residents at the facility, and the bed capacity remains full.
•	Admissions: There were no new admissions in the last quarter.
•	Discharges: There were no discharges in the last quarter.
•	Staff: The group home staff included five full-timers, one part-timer and twelve per-diem employees.
•	Staff vacancies: The program has two full-time vacancies, one part-time vacancy and a nurse vacancy.
•	Medication: The program currently has sixteen medication certified employees at the facility.
•	Physical plant: A walkthrough of the facility was conducted with the program supervisor to confirm the group home's compliance with regulatory requirements.
•	SIU reports: There were no reports in this quarter.

Corrections implemented as a result of previous visit:
N/A

Recommendations: (The following areas were not identified as regulatory non-compliance, but are recommended to be addressed in order to enhance program functioning)
N/A

Areas of regulatory non-compliance identified during this visit:
N/A

Please submit a plan of correction to address the above referenced areas of non-compliance within 30 days of receipt of this report.  The plan of correction must be submitted to the attention of the undersigned at the address listed above.

Penny Woodward, LCSW                                   April 6, 2026
Regulatory Consultant                                              Date

A COPY OF THIS SUMMARY SHOULD BE SENT TO THE EXECUTIVE DIRECTOR OF THE FACILITY / PROGRAM|

facility_name: CHR /Mills House Group Home


facility_name: Community Health Resources, Inc./ Grant House GH

raw_content:
April 23, 2026

Community Health Resources
2 Waterside Crossing
Windsor, CT. 06095
Attn: Heather Gates, Executive Director

Re: Bi-annual licensing inspection was conducted at the Community Health Resources Grant House Group Home located in Coventry, CT, Consultants: Penny Woodward and Lori Read.

On 4/8/26 and 4/9/26, a bi-annual re-licensing inspection was conducted at the Grant House Program to determine compliance with Regulations for Operation of Child-Caring Agencies and Facilities 17a-145-48 through 17a-145-98, as well as the DCF Guidelines for the Administration of Medication by certified staff.

DCF has determined that the program is in compliance with all applicable regulatory provisions except those itemized below. Please review areas identified and submit a service development plan to address each area.

The plan must be submitted within 30 days of receipt of this letter and should identify: 1. Steps to be taken to correct the non-compliance. 2. The date correction(s) will be completed.  The areas of non-compliance are as follows:

Section17a-145-63: Chief Administrative Officer.
(Evidence) Upon inspection of the physical plant, the walls throughout the house, particularly in the bedrooms and common areas, had been unprofessionally painted. As a result, there are noticeable paint discolorations on the walls, and this has negatively impacted the decorum of the house interior.

(Evidence) Upon inspection of the physical plant, the front glass door was found to be significantly worn from daily use, showing visible signs of deterioration such as scratches and scuff marks, and it needs to be repaired or replaced to restore overall appearance.

(Evidence) Upon inspection of the house’s exterior, the vinyl siding was weathered, with dirt and discoloration, and required power washing to remove stains and debris.

(Evidence) Upon inspection of the house's back exterior, the deck needed maintenance and the door near the deck required thorough cleaning.

(Evidence) Upon inspection of the front of the house, the garage had a wooden board on one of the windows, and the board needed to be painted.

Section17a-145-68: Heating, Ventilation, Lighting.
(Evidence) Upon inspection of the physical plant, multiple windows in the house did not have window screens, and this issue needs to be addressed.

Section 17a-145-73: Sleeping Accommodations.
(Evidence) Upon inspection of the physical plant, the walls in bedroom two contained noticeable scuff marks, and it needs to be addressed.

Section 17a-145-98: Case Records.
(Evidence) Upon review of case files, one record did not have a placement agreement form as required by regulatory statute and it needs to be addressed.

Once a finding is made that your agency has satisfactorily addressed the regulatory compliance issues, and all required supplementary materials have been received, the Department of Children and Families will be prepared to issue a regular license. Failure to submit a plan of correction or successfully implement a plan will result in the refusal to renew the license. Should you have any questions or comments regarding the contents of this report, please do not hesitate to call me at (959) 255-0615.

Sincerely,

Penny Woodward
Penny Woodward, LCSW
Regulatory Consultant|

report_type: unstructured


summary: Visit conducted on February 18, 2026. Visit covered 9 main areas/topics. No compliance issues identified.

raw_content:
DCF-3034
1/2013 (Revised)
Department of Children and Families
505 Hudson Street
Hartford, CT 06106

Field Visit Reporting Form

This form is used to summarize field visits to a licensed facility or program other than the bi-annual licensing inspection. The visit may be announced or unannounced and is intended to highlight the specific items reviewed / discussed and indicate if there are specific areas where corrective action has been taken or must be taken.

NAME OF FACILITY / PROGRAM: CHR /Grant House Group Home

 TIME OF VISIT (FROM - TO): 11:30am to 12:30pm       DATE: February 18, 2026

 AGENCY PERSONNEL WHO PARTICIPATED:

Job Title
Program Director

Areas / Topics covered during visit:

•	Census: The group home continues to have four youths at the facility, and the bed capacity is five.
•	Admissions: There were no new admissions in the last quarter.
•	Discharges: There were no discharges in the last quarter.
•	Staff vacancies: The group home has two direct care worker vacancies, and the expectation is to fill the positions soon.
•	Staff hires: The program has hired a new nurse, and she will be working at the group home fifteen hours a week.
•	Medication: The program continues to have nine employees certified to administer medication at the facility.
•	Physical plant: A walkthrough of the facility was conducted with the program director to confirm the group home's compliance with regulatory standards.
•	Personnel: Three employee records were reviewed on 2/3/26, and all files contained the required criminal and CPS background checks.
•	SIU Reports: There were no reports in this quarter.

Corrections implemented as a result of previous visit:
N/A

Recommendations: (The following areas were not identified as regulatory non-compliance, but are recommended to be addressed in order to enhance program functioning)
N/A

Areas of regulatory non-compliance identified during this visit:
N/A

Please submit a plan of correction to address the above referenced areas of non-compliance within 30 days of receipt of this report.  The plan of correction must be submitted to the attention of the undersigned at the address listed above.

Penny Woodward, LCSW                                  March 4, 2026
Regulatory Consultant                                                 Date

A COPY OF THIS SUMMARY SHOULD BE SENT TO THE EXECUTIVE DIRECTOR OF THE FACILITY / PROGRAM|

facility_name: CHR /Grant House Group Home


summary: Visit conducted on December 16, 2025. Visit covered 9 main areas/topics. No compliance issues identified.

raw_content:
DCF-3034
1/2013 (Revised)
Department of Children and Families
505 Hudson Street
Hartford, CT 06106

Field Visit Reporting Form

This form is used to summarize field visits to a licensed facility or program other than the bi-annual licensing inspection. The visit may be announced or unannounced and is intended to highlight the specific items reviewed / discussed and indicate if there are specific areas where corrective action has been taken or must be taken.

NAME OF FACILITY / PROGRAM: CHR /Grant House Group Home

 TIME OF VISIT (FROM - TO): 11:30am to 12:40pm     DATE: December 16, 2025

 AGENCY PERSONNEL WHO PARTICIPATED:

Job Title:
Program Director

Areas / Topics covered during visit:

•	Census: The group home has four youths at the facility and the bed capacity remains at four.
•	Admissions: There was one new admission in the last quarter.
•	Discharges: There was one planned discharge in the last quarter.
•	Staff vacancies: The group home has one direct care worker vacancy and one nurse vacancy.
•	Staff hires: No new hires were reported for the last quarter.
•	Medication: The program continues to have nine employees certified to administer medication at the facility.
•	Physical plant: A walkthrough of the facility was conducted with the program director to confirm the group home's compliance with regulatory requirements.
•	Personnel: An audit of personnel records was not conducted in this quarter.
•	SIU Reports: There were no reports in this quarter.

Corrections implemented as a result of previous visit:
N/A

Recommendations: (The following areas were not identified as regulatory non-compliance, but are recommended to be addressed in order to enhance program functioning)
N/A

Areas of regulatory non-compliance identified during this visit:
N/A

Please submit a plan of correction to address the above referenced areas of non-compliance within 30 days of receipt of this report.  The plan of correction must be submitted to the attention of the undersigned at the address listed above.

Penny Woodward, LCSW                                  December 30, 2025
Regulatory Consultant                                                   Date

A COPY OF THIS SUMMARY SHOULD BE SENT TO THE EXECUTIVE DIRECTOR OF THE FACILITY / PROGRAM|

visit_date: December 16, 2025


facility_name: Family & Children's Aid, Inc./Girls, 10 Harmony

summary: Visit conducted on 3/20/26. Visit covered 10 main areas/topics. No compliance issues identified.

raw_content:
Department of Children and Families
505 Hudson Street
Hartford, CT 06106

Field Visit Reporting Form
This form is used to summarize field visits to a licensed facility or program other than the bi-annual licensing inspection. The visit may be announced or unannounced and is intended to highlight the specific items reviewed / discussed and indicate if there are specific areas where corrective action has been taken or must be taken.

NAME OF FACILITY / PROGRAM:   Family Children's Aid/Ten Harmony Group Home
TIME OF VISIT (FROM - TO): 9:30am-11:30am               			   DATE: 3/20/26
AGENCY PERSONNEL WHO PARTICIPATED: Program Director, HR Generalist
List of Areas / Topics covered during visit: This visit was a scheduled quarterly visit.
•	Current Census=1, LBC=5 (3 pending intakes from Solnit PRTF to be staggered between 3/24/26 to 4/20/26)
•	Staffing: Two (2) full-time treatment support workers and one (1) full time clinician as of 3/15/26.
•	Discharge Planning & Aftercare
•	Significant events
•	Missing from care, relationship with Danbury PD.
•	Medication Administration: Nine (9) staff are certified.
•	Clinical programming: current clinical services being covered by PD, the youth participates in individual therapy with PD and at the OPCC.  Groups include Clinical (DBT) and Sanctuary and Life Skills.  Currently, staff are participating in groups with youth as current census is 1.
•	Staff/client interactions: No youth was observed in the program due to attending school during hours of the visit.
•	Personnel file reviewed for four (4) staff.

Physical Plant: Staff facilitated a tour of the interior/exterior of the physical plant.  All areas appear clean and organized.
Corrective Actions implemented as a result of previous visit: None
Areas of regulatory non-compliance identified during this visit:  None
Please submit a regulation compliance plan to address the above referenced areas of non-compliance within 30 days of receipt of this report.  -

Amita Patel
Regulatory Consultant                                   Date 4/17/26

A COPY OF THIS SUMMARY SHOULD BE SENT TO THE EXECUTIVE DIRECTOR OF THE FACILITY / PROGRAM

Director of Group Care
File|


summary: Visit conducted on 11/10/25. Visit covered 9 main areas/topics. No compliance issues identified.

raw_content:
Department of Children and Families
505 Hudson Street
Hartford, CT 06106

Field Visit Reporting Form
This form is used to summarize field visits to a licensed facility or program other than the bi-annual licensing inspection. The visit may be announced or unannounced and is intended to highlight the specific items reviewed / discussed and indicate if there are specific areas where corrective action has been taken or must be taken.

NAME OF FACILITY / PROGRAM:   Family Children's Aid/Ten Harmony Group Home
TIME OF VISIT (FROM - TO): 9:35am-10:40am               			   DATE: 11/10/25
AGENCY PERSONNEL WHO PARTICIPATED: Program Director, Program Clinician, Program Nurse
List of Areas / Topics covered during visit:
•	Current Census=2, LBC=5 (1 pending referral)
•	Staffing: One (1) full-time (second shift) and one (1) floater/morning position
•	Discharge Planning & Aftercare
•	Significant events
•	Recreation activities: mall, dinner outings, nails, movies
•	Medication Administration: Six (6) staff are certified, six (6) per diem staff are certified and four (4) staff are in the process of becoming certified
•	Clinical programming: New clinician started on 10/5/25
•	Staff/client interactions: One (1) youth came home sick from school and was observed with staff.  T/W did not interview her as she went straight to her bedroom

Physical Plant: Staff facilitated a tour of the interior/exterior of the physical plant.  All areas appear clean and organized.
Corrective Actions implemented as a result of previous visit: None
Areas of regulatory non-compliance identified during this visit:  None
Please submit a regulation compliance plan to address the above referenced areas of non-compliance within 30 days of receipt of this report.  -

Amita Patel
Regulatory Consultant                                   Date  11/10/25

A COPY OF THIS SUMMARY SHOULD BE SENT TO THE EXECUTIVE DIRECTOR OF THE FACILITY / PROGRAM

Director of Group Care
File|


raw_content:
9/30/25

Kevin McNellis
Family Children's Aid
Ten Harmony Group Home
10 Harmony Street
Danbury, CT 06810

RE: CC License # 68

Dear Mr. McNellis,
On 8/21/25, a relicensing inspection was conducted at your facility.  This inspection was conducted to determine the compliance of this program with the Regulations for the Licensure of a Child Caring Facility, Sections 17a-145-59 through 17a-145-98.  Listed below are the areas of regulatory non-compliance which were identified during the relicensing inspection.  Please review the areas identified and submit the enclosed service development plan to address each area. The plan must be submitted within 30 days of receipt of this letter and should identify: 1. the steps to be taken to correct the non-compliance and 2. the date correction(s) will be completed. The areas of non-compliance are as follows:

17a-101 Protection of Children from Abuse. Mandated Reporters. Educational and Training Programs. Model Mandated Reporting Policy:
•	Four (4) files did not have evidence of employees completing mandated reporter training.

Section 17a-145-66. Health, sanitation, fire safety, and zoning approval:
•	Third shift fire drill missing for Quarter 4 in 2024.

Section 17a-145-98. Case records. Reports. Confidentiality:
•	Written placement agreement missing in two (2) of three (3) reviewed case records. One (1) agreement was blank for program name, address and was missing DCF signature.

Amita Patel
AMITA PATEL, LMSW
REGULATORY CONSULTANT

505 Hudson Street Hartford, CT 06106
Cell Phone: 860-924-8822 |  Office Phone: 860-550-6373|


facility_name: Focus Center for Autism  / Shannon / GH #103

summary: Visit conducted on 1/22/26. Visit covered 7 main areas/topics. No compliance issues identified.

raw_content:
Department of Children and Families
505 Hudson Street
Hartford, CT 06106

Field Visit Reporting Form
This form is used to summarize field visits to a licensed facility or program other than the bi-annual licensing inspection. The visit may be announced or unannounced and is intended to highlight the specific items reviewed / discussed and indicate if there are specific areas where corrective action has been taken or must be taken.

NAME OF FACILITY / PROGRAM:   Shannon House
TIME OF VISIT (FROM - TO):       330-430pm              			   DATE: 1/22/26
AGENCY PERSONNEL WHO PARTICIPATED: Program Director, Residential Supervisor
List of Areas / Topics covered during visit: This was an unannounced quarterly Licensing Visit to obtain updates on the program and tour the physical plant.
Current Census=2, LBC=4 (1 pending referral)
•	Staffing: 1 full time 2nd shift.
•	Program updates:  HER (Credible) started on 12/1/25 and soft launch to document clinical notes.
•	Medication Administration:
•	Discharge Planning: increase LOS due to most youth transitioning to DDS or DHMAS. Staff will start aftercare visits with d/c youth who is awaiting DHMAS placement but currently in a CHAP housing arranged by the Department.
•	Significant events:  Youth had an explosive incident in which he targeted all program electronics including printer, 2 tvs, 2 play stations, laptop and was triggered by WIFI not being accessible.
•	Staff/client interactions: One (1) youth was home playing games on his phone.
•	Corrective Actions implemented as a result of previous visit: Not applicable

Physical Plant: Staff facilitated a tour of the interior/exterior of the physical plant.  All areas appear clean but there was a discussion about having youth organize their belongings and place in their closet as all three (3) bedrooms appeared cluttered.
Corrective Actions implemented as a result of previous visit: None
Areas of regulatory non-compliance identified during this visit:  None
Please submit a regulation compliance plan to address the above referenced areas of non-compliance within 30 days of receipt of this report.  -

Amita Patel
Regulatory Consultant                                   Date: 4/16/26

A COPY OF THIS SUMMARY SHOULD BE SENT TO THE EXECUTIVE DIRECTOR OF THE FACILITY / PROGRAM

Program Director
File|

facility_name: Shannon House


summary: Visit conducted on 11/25/25. Visit covered 10 main areas/topics. No compliance issues identified.

raw_content:
Department of Children and Families
505 Hudson Street
Hartford, CT 06106

Field Visit Reporting Form
This form is used to summarize field visits to a licensed facility or program other than the bi-annual licensing inspection. The visit may be announced or unannounced and is intended to highlight the specific items reviewed / discussed and indicate if there are specific areas where corrective action has been taken or must be taken.
NAME OF FACILITY / PROGRAM:   Shannon House
TIME OF VISIT (FROM - TO):       10:30-11:30am              			   DATE: 11/25/25
AGENCY PERSONNEL WHO PARTICIPATED: Program Director, Program Clinician Supervisor
List of Areas / Topics covered during visit:
•	Current Census=3, LBC=4 (1 pending intake-voluntary youth form SWCE)
•	Staffing: 2 residential supervisors (2nd shift), looking to increase per diem pool of staff and on occasion utilize Delta T staff.
•	Program updates:  EHR (Credible) starting use on 12/1/25, Staff will complete ARC (Attachment Regulation Competency training by 11/26/25.
•	Medication Administration: 12 current staff certified
•	Full time clinician hired as of 7/21/25.  All shifts are currently filled.
•	Discharge Planning: 1 youth is scheduled to leave for a YAS program on 11/26/25.The program will maintain aftercare visits.
•	Significant events
•	Staff/client interactions: One (1) youth was home and in the process of packing all belongings due to impending discharge.
•	Corrective Actions implemented as a result of previous visit: Not applicable

Physical Plant: Staff facilitated a tour of the interior/exterior of the physical plant.  All areas appear clean but there was a discussion about having youth organize their belongings and place in their closet as all three (3) bedrooms appeared cluttered.
Corrective Actions implemented as a result of previous visit: None
Areas of regulatory non-compliance identified during this visit:  None
Please submit a regulation compliance plan to address the above referenced areas of non-compliance within 30 days of receipt of this report.  -

Amita Patel
Regulatory Consultant                                   Date  12/18/25

A COPY OF THIS SUMMARY SHOULD BE SENT TO THE EXECUTIVE DIRECTOR OF THE FACILITY / PROGRAM

Program Director
File|


facility_name: Klingberg Comprehensive Program Services, Inc./ GH

summary: Visit conducted on 1/6/26. Visit covered 7 main areas/topics. No compliance issues identified.

raw_content:
Department of Children and Families
505 Hudson Street
Hartford, CT 06106

Field Visit Reporting Form
This form is used to summarize field visits to a licensed facility or program other than the bi-annual licensing inspection. The visit may be announced or unannounced and is intended to highlight the specific items reviewed / discussed and indicate if there are specific areas where corrective action has been taken or must be taken.

NAME OF FACILITY / PROGRAM:   Klingberg Family Centers (KFC)/ Webster House Group Home
TIME OF VISIT (FROM - TO): 12:45-1:15pm              			   DATE: 1/6/26
AGENCY PERSONNEL WHO PARTICIPATED: Supervisor
List of Areas / Topics covered during visit: This was an unannounced quarterly Licensing Visit to obtain updates on the program and tour the physical plant.

•	Current Census=5, LBC=6
•	Staffing Vacancy: one (1) part-time 2nd shift.
•	Discharge Planning & Aftercare
•	Significant events
•	Recreation
•	Staff/client interactions: Two (2) were attending school, One (1) was on a therapeutic ride with staff and two (2) youth were home while one (1) was observed very active walking around the milieu with staff staying close to her and the other youth was doing crafts at the table.  Neither youth reported any concerns.  One (1) youth was observed to have a bruise on her face that staff indicated was a result of youth continuing to poke at her own face with thumb and also observed to have a band aid to protect the skin.  Staff confirmed youth's SW is aware.

Physical Plant: Staff facilitated a tour of the interior/exterior of the physical plant.  All areas appear clean and organized.
Corrective Actions implemented as a result of previous visit: None
Areas of regulatory non-compliance identified during this visit:  None
Please submit a regulation compliance plan to address the above referenced areas of non-compliance within 30 days of receipt of this report.  -

Amita Patel
Regulatory Consultant                                   Date: 4/16/26

A COPY OF THIS SUMMARY SHOULD BE SENT TO THE EXECUTIVE DIRECTOR OF THE FACILITY / PROGRAM

Director of Group Care
File|


summary: Visit conducted on 11/3/25. Visit covered 8 main areas/topics. No compliance issues identified.

raw_content:
Department of Children and Families
505 Hudson Street
Hartford, CT 06106

Field Visit Reporting Form
This form is used to summarize field visits to a licensed facility or program other than the bi-annual licensing inspection. The visit may be announced or unannounced and is intended to highlight the specific items reviewed / discussed and indicate if there are specific areas where corrective action has been taken or must be taken.

NAME OF FACILITY / PROGRAM:   Klingberg Family Centers (KFC)/ Webster House Group Home
TIME OF VISIT (FROM - TO): 11:45am-12:45pm              			   DATE: 11/3/25
AGENCY PERSONNEL WHO PARTICIPATED: Director of Group Care, Program Clinician, Supervisor
List of Areas / Topics covered during visit:
•	Current Census=4, LBC=6 (1 pending intake)
•	Staffing: Two (2) full time (first and second shift) and one (1) part-time 2nd shift.
•	Discharge Planning & Aftercare
•	Significant events
•	Recreation activities: KFC Trunk or Treat, Apple picking, local parks
•	Clinical programming
•	Staff/client interactions: One (1) youth was home from school due to being sick. He was observed sitting at the dining table while staff assisted him with eating lunch.  Youth has limited verbal skills and t/w was unable to interview him.

Physical Plant: Staff facilitated a tour of the interior/exterior of the physical plant.  All areas appear clean and organized.
Corrective Actions implemented as a result of previous visit: None
Areas of regulatory non-compliance identified during this visit:  None
Please submit a regulation compliance plan to address the above referenced areas of non-compliance within 30 days of receipt of this report.  -

Amita Patel
Regulatory Consultant                                   Date  11/10/25

A COPY OF THIS SUMMARY SHOULD BE SENT TO THE EXECUTIVE DIRECTOR OF THE FACILITY / PROGRAM

Director of Group Care
File|


facility_name: Klingberg Comprehensive Program Services/ Phoenix

summary: Visit conducted on 1/6/26. No compliance issues identified.

raw_content:
Department of Children and Families
505 Hudson Street
Hartford, CT 06106
Field Visit Reporting Form
This form is used to summarize field visits to a licensed facility or program other than the bi-annual licensing inspection. The visit may be announced or unannounced and is intended to highlight the specific items reviewed / discussed and indicate if there are specific areas where corrective action has been taken or must be taken.
NAME OF FACILITY / PROGRAM: Klingberg Family Centers (KFC) / Phoenix House Group Home
TIME OF VISIT (FROM - TO):  10-11am                  				DATE: 1/6/26
AGENCY PERSONNEL WHO PARTICIPATED: Program Supervisor, Program Clinician
List of Areas / Topics covered during visit:  This was an unannounced quarterly Licensing Visit to obtain updates on the program and tour the physical plant.
Topics discussed included:
•	Census: 4 females LBC =4
•	Staffing Vacancies: one (1) part time day shift
•	Medication Administration
•	Significant events: increase in # involving primarily one(1) youth was hospitalized at Natchaug Hospital and returned on 12/16.
•	Discharge Planning & Aftercare
•	Recreation Activities: Trampoline park, gym.  Staying home bound due to cold weather and youth having increase in family visits on weekends.

Physical Plant: Staff facilitated a tour of the interior/exterior of the physical plant.  All areas appear clean and organized.
Milieu: One (1) was home during the visit due to having the day off from school, one (1) youth was leaving with staff to have blood work done.
Corrective Actions implemented as a result of previous visit: None
Areas of regulatory non-compliance identified during this visit:
Not applicable
Please submit a regulation compliance plan to address the above referenced areas of non-compliance within 30 days of receipt of this report.
Amita Patel, LMSW			Date: 4/16/26
Regulatory Consultant

A COPY OF THIS SUMMARY SHOULD BE SENT TO THE EXECUTIVE DIRECTOR OF THE FACILITY / PROGRAM
Cc: Director of Group Care, File|


summary: Visit conducted on 11/3/25. No compliance issues identified.

raw_content:
Department of Children and Families
505 Hudson Street
Hartford, CT 06106
Field Visit Reporting Form
This form is used to summarize field visits to a licensed facility or program other than the bi-annual licensing inspection. The visit may be announced or unannounced and is intended to highlight the specific items reviewed / discussed and indicate if there are specific areas where corrective action has been taken or must be taken.
NAME OF FACILITY / PROGRAM: Klingberg Family Centers (KFC) / Phoenix House Group Home
TIME OF VISIT (FROM - TO):  10-11am                  				DATE: 11/3/25
AGENCY PERSONNEL WHO PARTICIPATED: Director of Group Care, Program Supervisor, Program Clinician
List of Areas / Topics covered during visit:  This was a scheduled quarterly Licensing Visit to obtain updates on the program and tour the physical plant.
Topics discussed included:
•	Census: 4 females LBC =4
•	Staffing Vacancies:  Full time-Two (2) day and two (2) 3rd shift positions
•	Medication Administration-currently three (3) staff are certified and several staff are in process of becoming certified
•	Discharge Planning & Aftercare
•	Recreation Activities: Laser Tag, Bowling, Local parks
•	Clinical Programming: DBT & Life Skills Groups-continue, Sex Education Group (Healthy Sexuality Group) just started

Physical Plant: Staff facilitated a tour of the interior/exterior of the physical plant.  All areas appear clean and organized.
Milieu: One (1) was home during the visit due to receiving home bound tutoring while being referred for a therapeutic school setting. Youth was in the process of tidying up bedroom and appeared comfortable with staff and reported no concerns.
Corrective Actions implemented as a result of previous visit: None
Areas of regulatory non-compliance identified during this visit:
Not applicable
Please submit a regulation compliance plan to address the above referenced areas of non-compliance within 30 days of receipt of this report.
Amita Patel, LMSW			Date: 11/10/25
Regulatory Consultant

A COPY OF THIS SUMMARY SHOULD BE SENT TO THE EXECUTIVE DIRECTOR OF THE FACILITY / PROGRAM
Cc: Director of Group Care, File|


facility_name: Wellmore, Inc. / Valiant / GH #110

summary: Visit conducted on __4-7-26______. Visit covered 12 main areas/topics. Implemented 2 corrective actions.

raw_content:
DCF-3034
6/2021 (Revised)
Department of Children and Families
505 Hudson Street
Hartford, CT 06106

Field Visit Reporting Form

This form is used to summarize field visits to a licensed facility or program other than the bi-annual licensing inspection. The visit may be announced or unannounced and is intended to highlight the specific items reviewed / discussed and indicate if there are specific areas where corrective action has been taken or must be taken.

 NAME OF FACILITY / PROGRAM: _____Valiant House_________________________________

 TIME OF VISIT (FROM - TO):       __________________________     DATE:__4-7-26______

 AGENCY PERSONNEL WHO PARTICIPATED:

Job Titles:
DB - Program Dir.
DD - Supervisor
AL - Program clinician

List of Areas / Topics covered during visit:
•	The agency (Wellmore) will be merging with the Village for Families and Children (tentative date June 2026).
•	Census - 4. One youth is slated to discharge to a foster home at the end of the school year (approximately). The other residents will likely transition to a DMHAS program (independent living).
•	Staffing - Looking to increase per diem staff for summer coverage. The Medical Director resigned approx. 2 months ago.  An interim medical director is currently providing services.
•	The house has been treated for bed bugs and wooden bed frames has been removed.  The house is now on a schedule for ongoing treatment and there have been no recent outbreaks.
•	Renovations on the home are slated to begin in the next couple of months. The plans call for new flooring on the main level and the painting of bedrooms and living spaces. Composite decking will be added to the front and back of the house. The heating system has recently been updated.
•	Staff will be planning activities for the summer. Lake Compounce is a frequent destination.  Most residents do a modified educational program in the summer.
•	Review of fire drills from the two most recent quarters. No issues.
•	In one of the bedrooms the pillows did not have a covering. The resident reportedly does not like sheets/coverings although there were sheets on the bed. It was recommended that pillow covers be purchased. The laundering of all linens, including pillows that aren't covered, should be done on a regular basis (minimum once a week). Staff reported that the pillows are washed. It was suggested to take residents who may have sensory issues shopping to pick out their own sheets and linens.
•	There was a small rip in the arm of a chair in the living room. Furniture is slated to be replaced.
•	Staff mentioned that an electric heater was used in one bedroom during the winter. The resident reported that his room was very cold at times. Improvements to the heating system have reportedly corrected the inconsistency of the system.

Corrective Actions implemented as a result of previous visit:
•	The group home is currently on a schedule to receive treatments to address a bed bug issue that was previously reported.
•	The group home will be upgrading various parts of the group home over the next few months. New flooring throughout the main level is scheduled as is the painting of walls throughout the home.

Areas of regulatory non-compliance identified during this visit:

Please submit a service development plan to address the above referenced areas of non-compliance within 30 days of receipt of this report.  The service development plan must be submitted to the attention of the undersigned at the address listed above.
        Terri Bohara                                           4-17-26
______________________________            _________________
Regulatory Consultant                                   Date

A COPY OF THIS SUMMARY SHOULD BE SENT TO THE EXECUTIVE DIRECTOR OF THE FACILITY / PROGRAM|


facility_name: Adelbrook Community Services, Inc.(CHOC)/ RT/Shilo

summary: Visit conducted on March 20, 2026. Visit covered 6 main areas/topics. No compliance issues identified.

raw_content:
Department of Children and Families
505 Hudson Street
Hartford, CT 06106

Field Visit Reporting Form
This form is used to summarize field visits to a licensed facility or program other than the bi-annual licensing inspection. The visit may be announced or unannounced and is intended to highlight the specific items reviewed / discussed and indicate if there are specific areas where corrective action has been taken or must be taken.

NAME OF FACILITY / PROGRAM: Adelbrook Residential
TIME OF VISIT (FROM - TO): 9:00 am                       DATE:    March 20, 2026

 AGENCY PERSONNEL WHO PARTICIPATED:
Job Title
Adelbrook Director of Residential Services

    List of Areas / Topics covered during visit:

•	The current census for Adelbrook is 35 and the licensed bed capacity is 35.

•	Discussion of Adelbrook's current staffing levels, vacant positions, and hiring activities.

•	Discussion with Adelbrook staff regarding the status of Adelbrook's milieu, the clinical programming, and the beginning of the school year.

•	Observations of the Adelbrook residents in the milieu, and observations of the interactions between Adelbrook staff and the Adelbrook residents.

•	Inspection of the Adelbrook physical plant to assess the cleanliness of the facility, as well as to ensure there are no health or safety concerns.

•	Discussion and update on the renovations currently in progress across the Adelbrook program.

Corrective Actions implemented as a result of previous visit:
•	N/A

Areas of regulatory non-compliance identified during this visit:
•	None observed at the time of this quarterly visit.

Patrick Hughes                                                    4/7/2025
Regulatory Consultant                                              Date

A COPY OF THIS SUMMARY SHOULD BE SENT TO THE EXECUTIVE DIRECTOR OF THE FACILITY / PROGRAM|

facility_name: Adelbrook Residential


summary: Visit conducted on December 5, 2025. Visit covered 6 main areas/topics. No compliance issues identified.

raw_content:
Department of Children and Families
505 Hudson Street
Hartford, CT 06106

Field Visit Reporting Form
This form is used to summarize field visits to a licensed facility or program other than the bi-annual licensing inspection. The visit may be announced or unannounced and is intended to highlight the specific items reviewed / discussed and indicate if there are specific areas where corrective action has been taken or must be taken.

NAME OF FACILITY / PROGRAM: Adelbrook
TIME OF VISIT (FROM - TO):  9:00 am                       DATE:    December 5, 2025

 AGENCY PERSONNEL WHO PARTICIPATED:
Job Title
Adelbrook Director of Residential Services
Assistant Director for Support Staff
Adelbrook Assistant Director of Residential Services

    List of Areas / Topics covered during visit:

•	The current census for Adelbrook is 36 and the licensed bed capacity it 35, there is an approved over census waiver for the 36th resident.

•	Discussion of Adelbrook's current staffing levels, vacant positions, and hiring activities.

•	Discussion with Adelbrook staff regarding the status of Adelbrook's milieu, the clinical programming, and the beginning of the school year.

•	Observations of the Adelbrook residents in the milieu, and observations of the interactions between Adelbrook staff and the Adelbrook residents.

•	Inspection of the Adelbrook physical plant to assess the cleanliness of the facility, as well as to ensure there are no health or safety concerns.

•	Discussion and update on the renovations currently in progress across the Adelbrook program.

Corrective Actions implemented as a result of previous visit:
•	N/A

Areas of regulatory non-compliance identified during this visit:
•	None observed at the time of this quarterly visit.

Patrick Hughes                                                    12/5/2025
Regulatory Consultant                                              Date

A COPY OF THIS SUMMARY SHOULD BE SENT TO THE EXECUTIVE DIRECTOR OF THE FACILITY / PROGRAM|

facility_name: Adelbrook

visit_date: December 5, 2025


summary: Visit conducted on August 26,2025. Visit covered 6 main areas/topics. No compliance issues identified.

raw_content:
Department of Children and Families
505 Hudson Street
Hartford, CT 06106

Field Visit Reporting Form
This form is used to summarize field visits to a licensed facility or program other than the bi-annual licensing inspection. The visit may be announced or unannounced and is intended to highlight the specific items reviewed / discussed and indicate if there are specific areas where corrective action has been taken or must be taken.

NAME OF FACILITY / PROGRAM: Adelbrook
TIME OF VISIT (FROM - TO):  9:00 am                       DATE:    August 26,2025

 AGENCY PERSONNEL WHO PARTICIPATED:
Job Title
Adelbrook Director of Residential Services
Adelbrook Assistant Director of Residential Services

    List of Areas / Topics covered during visit:

•	The current census for Adelbrook is 33 and the licensed bed capacity it 35.

•	Discussion of Adelbrook's current staffing levels, vacant positions, and hiring activities.

•	Discussion with Adelbrook staff regarding the status of Adelbrook's milieu, the clinical programming, and the beginning of the school year.

•	Observations of the Adelbrook residents in the milieu, and observations of the interactions between Adelbrook staff and the Adelbrook residents.

•	Inspection of the Adelbrook physical plant to assess the cleanliness of the facility, as well as to ensure there are no health or safety concerns.

•	Discussion and update on the renovations currently in progress across the Adelbrook program.

Corrective Actions implemented as a result of previous visit:
•	N/A

Areas of regulatory non-compliance identified during this visit:
•	None observed at the time of this quarterly visit.

Patrick Hughes                                                    9/18/2025
Regulatory Consultant                                              Date

A COPY OF THIS SUMMARY SHOULD BE SENT TO THE EXECUTIVE DIRECTOR OF THE FACILITY / PROGRAM|


facility_name: American School for the Deaf / PACES / RT #48

summary: Visit conducted on 4-22-26.

raw_content:
Department of Children and Families
505 Hudson Street
Hartford, CT 06106

                                                Field Visit Reporting Form

This form is used to summarize field visits to a licensed facility or program other than the bi-annual licensing inspection. The visit may be announced or unannounced and is intended to highlight the specific items reviewed / discussed and indicate if there are specific areas where corrective action has been taken or must be taken.

NAME OF FACILITY / PROGRAM: The American School for the Deaf, Inc. - PACES Program

TIME OF VISIT (FROM - TO):   10:00am-12:45pm   		DATE: 4-22-26

AGENCY PERSONNEL WHO PARTICIPATED:
Job Title:
•	Asst. Executive Director
•	CFO
•	Director of Student Life
•	Independent Interpreters (2)
•	Sr. Administrative Assistant
•	Facilities Manager

List of Areas / Topics covered during visit:  This was a scheduled quarterly Licensing visit to obtain an update on ASD, the Paces program and tour the residential living units.

A meeting was held with the Asst. Executive Director and CFO. Topics discussed:
•	DCF investigations: outcome of past investigations will involve situational awareness and PMT refresher training.
•	New Union president
•	Construction has resumed on new soccer field; completion of facilities garage and campus electrical upgrade.
•	No plans to utilize Cogswell as a residential living unit.
•	New electronic health record (EHR) will be implemented May 1st for all client records; all departments will utilize.
•	Associate Director of Student Life resignation.
•	Cross-department weekly meetings
•	Director of Student Health Center vacancy - the APRN is covering on interim basis, interviews underway.

A meeting was held with the Director of Student Life with two independent interpreters present for a quarterly update. Topics discussed:
•	Paces census= 42 (29 males, 13 females); two new admissions
•	Residential Dept. administrators toured Model Secondary School for the Deaf in Washington DC.
•	Staff vacancies: Athletics Director, 3 weekend and 3 second shift Residential Counselors; proposed management restructuring.
•	Incidents during the quarter: no AWOL's, one EMS call for health issue; large reduction in emergency physical interventions attributed in part to increased trauma-informed care refresher trainings.
•	Recreation: Deaf Awareness Night at Yard Goats baseball game attended by 75 students last week; Paces student attending a Robotics/Drone competition in Colorado this week; upcoming girls flag football event & boys volleyball tournament with other schools for the deaf; ESDA track tournament; overnight resident supervision procedures on away trips; Athletics banquet and Prom scheduled for May
•	Pod Leaders: anticipated new staff positions for pod living areas in North & South dorms.
•	Geese abatement efforts.
•	Capturing performance improvement initiatives.

Physical Plant: Staff facilitated a tour of residential living units:
North dorm:
•	All areas appeared very clean and organized.
•	Repairs on some walls to be completed.
•	Ice machine in refrigerator.

South dorm:
•	All areas appeared very clean and organized.
•	Carpet cleaning scheduled.
•	Privacy curtains in bathrooms.
•	New roller shades installed in a bedroom as pilot project.

Cook Lodge:
•	Common areas appear clean and organized.
•	Some client bedrooms in need of organization.
•	Contractors observed arriving to repair washer.

Corrective Actions implemented as a result of previous visit: N/A

Please submit a regulation compliance plan (RCP) to address the above referenced areas of non-compliance within 30 days of receipt of this report.  The regulation compliance plan must be submitted to the attention of the undersigned at the address listed above. - No Regulation Compliance Plan is required following this Licensing visit.

Kathleen Forsythe, LCSW		                                                 Date: 4-27-26
Regulatory Consultant

A COPY OF THIS SUMMARY SHOULD BE SENT TO THE EXECUTIVE DIRECTOR OF THE FACILITY / PROGRAM

Cc: Asst. Executive Director, CFO, Dir. Student Life|


facility_name: Justice Resource Institute / Susan Wayne / RT#117

summary: Visit conducted on March 5, 2026. Visit covered 11 main areas/topics. No compliance issues identified.

raw_content:
DCF-3034
1/2013 (Revised)
Department of Children and Families
505 Hudson Street
Hartford, CT 06106

Field Visit Reporting Form

This form is used to summarize field visits to a licensed facility or program other than the bi-annual licensing inspection. The visit may be announced or unannounced and is intended to highlight the specific items reviewed / discussed and indicate if there are specific areas where corrective action has been taken or must be taken.

 NAME OF FACILITY / PROGRAM: JRI/ Susan Wayne Residential Center

 TIME OF VISIT (FROM - TO): 11:45am to 12:45pm       DATE: March 5, 2026

 AGENCY PERSONNEL WHO PARTICIPATED:

Job Title
Division Director

Areas / Topics covered during visit:

•	Census: The residential program census was thirty (18 males and 15 females) at the time of the scheduled quarterly visit.
•	Admissions: In the last quarter the program confirmed that there were 4 new admissions.
•	Discharges: It was reported by the program that in the last quarter there were 2 discharges.
•	Staff: The residential staff included 95 full-timers and 35 part-time employees.
•	Staff vacancies: The program currently has 1 director vacancy, and 4 direct care full-time vacancies.
•	Physical plant: A walkthrough of the facility was conducted to confirm residential units were in compliance with regulatory requirements.
•	Additional: During the meeting, the regulatory consultant reviewed telephone call practices, police interviewing residents, room search procedures, the program's use of time out rooms, and fire drill protocols.

•	SIU: There were no reports in this quarter.

Corrections implemented as a result of previous visit:
N/A

Recommendations: (The following areas were not identified as regulatory non-compliance, but are recommended to be addressed in order to enhance program functioning)
N/A

Areas of regulatory non-compliance identified during this visit:
N/A

Please submit a plan of correction to address the above referenced areas of non-compliance within 30 days of receipt of this report.  The plan of correction must be submitted to the attention of the undersigned at the address listed above.

Penny Woodward, LCSW                                     March 25, 2026
Regulatory Consultant                                                   Date

A COPY OF THIS SUMMARY SHOULD BE SENT TO THE EXECUTIVE DIRECTOR OF THE FACILITY / PROGRAM|

facility_name: JRI/ Susan Wayne Residential Center


facility_name: Monroe Operations LLC/ Newport Riverview

summary: Visit covered 6 main areas/topics. No compliance issues identified.

raw_content:
Department of Children and Families
505 Hudson Street
Hartford, CT 06106

Field Visit Reporting Form

This form is used to summarize field visits to a licensed facility or program other than the bi-annual licensing inspection. The visit may be announced or unannounced and is intended to highlight the specific items reviewed / discussed and indicate if there are specific areas where corrective action has been taken or must be taken.

NAME OF FACILITY / PROGRAM:  Newport Academy Riverview

TIME OF VISIT: 10:15 AM                   Date March 6, 2026

AGENCY PERSONNEL WHO PARTICIPATED:
Newport Academy Compliance Specialist.
Newport Academy Riverview Program Director
Newport Academy Riverview Executive Director

Areas / Topics covered during visit:

•	Discussion of the current census, which is 27, and the LBC is 36.

•	Discussion of Newport Academy Riverview's current staffing levels, vacant positions, and hiring activities.

•	Discussion with Newport Academy Riverview's staff regarding the status of Riverview's milieu, the clinical programming, incidents, and activities for the residents.

•	Discussion with Newport Academy Riverview's staff regarding the recent increase in the LBC to 36.

•	Inspection of the Newport Academy Riverview's physical plant to assess the cleanliness of the home, as well as to ensure there are no health or safety concerns.

•	Observation and brief interviews with the residents in the program during the time of this regulatory consultant's visit.

Corrections implemented as a result of previous visit:
Not applicable.

Areas of regulatory non-compliance identified during this visit:
Not applicable.

Patrick Hughes                                                    3/9/2026
Regulatory Consultant                                            Date|

facility_name: Newport Academy Riverview


summary: Visit covered 7 main areas/topics. No compliance issues identified.

raw_content:
Department of Children and Families
505 Hudson Street
Hartford, CT 06106

Field Visit Reporting Form

This form is used to summarize field visits to a licensed facility or program other than the bi-annual licensing inspection. The visit may be announced or unannounced and is intended to highlight the specific items reviewed / discussed and indicate if there are specific areas where corrective action has been taken or must be taken.

NAME OF FACILITY / PROGRAM:  Newport Academy Riverview

TIME OF VISIT:  9:30 AM                   Date December 17, 2025

AGENCY PERSONNEL WHO PARTICIPATED:
Newport Academy Compliance Specialists.
Newport Academy Riverview Program Director
Newport Academy Riverview Executive Director

Areas / Topics covered during visit:

•	Discussion of the current census, which is 24, and the LBC is 28.

•	Discussion of Newport Academy Riverview's current staffing levels, vacant positions, and hiring activities.

•	Discussion with Newport Academy Riverview's staff regarding the status of Riverview's milieu, the clinical programming, incidents, and activities for the residents.

•	Discussion with Newport Academy Riverview's staff regarding the on-going plan to increase the bed capacity of Riverview.

•	Inspection of the Newport Academy Riverview's physical plant to assess the cleanliness of the home, as well as to ensure there are no health or safety concerns.

•	Observation and brief interviews with the residents at the program during the time of this regulatory consultant's visit.

Corrections implemented as a result of previous visit:
Not applicable.

Areas of regulatory non-compliance identified during this visit:
Not applicable.

Patrick Hughes                                           12/17/2025
Regulatory Consultant                                            Date|


raw_content:
Department of Children and Families
505 Hudson Street
Hartford, CT 06106

Field Visit Reporting Form

This form is used to summarize field visits to a licensed facility or program other than the bi-annual licensing inspection. The visit may be announced or unannounced and is intended to highlight the specific items reviewed / discussed and indicate if there are specific areas where corrective action has been taken or must be taken.

NAME OF FACILITY / PROGRAM:  Newport Academy Riverview

TIME OF VISIT:  10:00 AM                   Date August 27, 2025

AGENCY PERSONNEL WHO PARTICIPATED:
Newport Academy Compliance Specialists.
Newport Academy Riverview Program Director

Areas / Topics covered during visit:

•	Discussion of the current census, which is 6, and the LBC is 7.

•	Discussion of Newport Academy Riverview's current staffing levels, vacant positions, and hiring activities.

•	Discussion with Newport Academy Riverview's staff regarding the status of Riverview's milieu, the clinical programming, incidents, and activities for the residents.

•	Discussion with Newport Academy Riverview's staff regarding the plan to increase the bed capacity of Riverview.

•	Inspection of the Newport Academy Riverview's physical plant to assess the cleanliness of the home, as well as to ensure there are no health or safety concerns.

•	Observation and brief interviews with the residents at the program during the time of this regulatory consultant's visit.

Corrections implemented as a result of previous visit:
Not applicable.

Areas of regulatory non-compliance identified during this visit:
Not applicable.

Patrick Hughes                                                   11/8/2025
Regulatory Consultant                                            Date|


facility_name: Monroe Operations LLC/Newport Academy-DoubleHill

raw_content:
9/26/2025

Christopher Burke Ph.D.
Newport Academy Double Hill
3990 Double Hill Road
Bethlehem, CT 06751

Re: CCF # 155

Dear Mr. Burke,
We visited your agency program on September 29th, 30th, and October 1st, 2025, for a biennial relicensing inspection. This inspection was conducted to determine the compliance of this program with the Regulations for the Operation of Child Caring Agencies and Facilities; Sections 17a-145-48 through 17a-145-98, as well as DCF Guidelines for the Administration of Medication by Certified Staff and DCF Health Care Standards and Practice for Children and Youth in Care.

We have received your agency's regulatory compliance plan.  The plan submitted by your agency addresses the areas of non-compliance identified in the inspection report. The Department accepts the regulatory compliance plan and has determined that your agency has met the requirements for a regular license.
This license is effective as of November 1, 2025, and is valid for twenty-four months. We thank you and your staff for your cooperative participation in the review process.

Sincerely,
Patrick Hughes
Patrick Hughes
DCF Regulatory Consultant
505 Hudson Street
Hartford, CT  06106|


facility_name: Monroe Operations, LLC / RT #166 / Bethlehem (TH)

summary: Visit covered 5 main areas/topics. No compliance issues identified. Implemented 1 corrective actions.

raw_content:
Department of Children and Families
505 Hudson Street
Hartford, CT 06106

Field Visit Reporting Form

This form is used to summarize field visits to a licensed facility or program other than the bi-annual licensing inspection. The visit may be announced or unannounced and is intended to highlight the specific items reviewed / discussed and indicate if there are specific areas where corrective action has been taken or must be taken.

NAME OF FACILITY / PROGRAM:  Newport Academy / Todd Hill campus

TIME OF VISIT:   1:45 pm                   DATE: March 6, 2026

AGENCY PERSONNEL WHO PARTICIPATED:
Newport Academy   Compliance Specialist.
Newport Academy Operations Director
Newport Academy Residential Director

Areas / Topics covered during visit:

•	Discussion of the current census, which is 45, and the LBC is 54.

•	Discussion of Newport Academy Todd Hill's current staffing levels, vacant positions, and hiring activities.

•	Discussion with Newport Academy Todd Hill's staff regarding the status of Todd Hill's milieu, the clinical programming, incidents, and activities for the residents.

•	Inspection of the Todd Hill's physical plant to assess the cleanliness of the home, as well as to ensure there are no health or safety concerns.

•	Observations and brief interviews with a few residents participating in the Todd Hill program.

Corrections implemented as a result of previous visit:
Nursing Care Plans have been re-established in the residents' medical records.

Areas of regulatory non-compliance identified during this visit:
Not applicable.

Patrick Hughes                                                  3/9/2025
Regulatory Consultant                                             Date|

facility_name: Newport Academy / Todd Hill campus


raw_content:
Department of Children and Families
505 Hudson Street
Hartford, CT 06106

Field Visit Reporting Form

This form is used to summarize field visits to a licensed facility or program other than the bi-annual licensing inspection. The visit may be announced or unannounced and is intended to highlight the specific items reviewed / discussed and indicate if there are specific areas where corrective action has been taken or must be taken.

NAME OF FACILITY / PROGRAM:  Newport Academy / Todd Hill campus

TIME OF VISIT:   1:00 pm                   DATE: December 17,2025

AGENCY PERSONNEL WHO PARTICIPATED:
Newport Academy   Compliance Specialist.
Newport Academy Operations Director
Chief Executive Officer
Medical Director
Manager, Licensing and Compliance
Todd Hill Residential Director
Newport National Nursing Director

Areas / Topics covered during visit:

•	Discussion of the current census, which is 49, and the LBC is 54.

•	Discussion of Newport Academy Todd Hill's current staffing levels, vacant positions, and hiring activities.

•	Discussion with Newport Academy Todd Hill's staff regarding the status of Todd Hill's milieu, the clinical programming, incidents, and activities for the residents.

•	Inspection of the Todd Hill's physical plant to assess the cleanliness of the home, as well as to ensure there are no health or safety concerns.

•	Observations and brief interviews with a few residents participating in the Todd Hill programing.

Corrections implemented as a result of previous visit:
Nursing Care Plans have been re-established in the residents' medical records.

Areas of regulatory non-compliance identified during this visit:
Not applicable.

Patrick Hughes                                                    12/17/2025
Regulatory Consultant                                             Date|


raw_content:
11/28/2025

Christopher Burke Ph.D.
Newport Academy Todd Hill
98 Todd Hill Road
Bethlehem, CT 06751

Re: CCF # 166

Dear Mr. Burke,
We visited your agency program on September 29th, 30th, and October 1st, 2025, for a biennial relicensing inspection. This inspection was conducted to determine the compliance of this program with the Regulations for the Operation of Child Caring Agencies and Facilities; Sections 17a-145-48 through 17a-145-98, as well as DCF Guidelines for the Administration of Medication by Certified Staff and DCF Health Care Standards and Practice for Children and Youth in Care.

We have received your agency's regulatory compliance plan.  The plan submitted by your agency addresses the areas of non-compliance identified in the inspection report. The Department accepts the regulatory compliance plan and has determined that your agency has met the requirements for a regular license.
This license is effective as of November 1, 2025, and is valid for twenty-four months. We thank you and your staff for your cooperative participation in the review process.

Sincerely,
Patrick Hughes
Patrick Hughes
DCF Regulatory Consultant
505 Hudson Street
Hartford, CT  06106|


facility_name: Children's Center of Hamden (The) / START / RT #73

raw_content:
February 24, 2026

The Children's Center of Hamden, Inc.
1400 Whitney Ave
Hamden, CT. 06517
Attn: Mr. James Maffuid, CEO

Re: Bi-annual licensing inspection at the Psychiatric Residential Treatment Facility/Start Program to determine compliance with Regulations for Operation of Child-Caring Agencies and Facilities 17a-145-48 through 17a-145-98, as well as the DCF Guidelines for the Administration of Medication by certified staff.

DCF has determined that the program is in compliance with all applicable regulatory provisions except those itemized below.  Please review areas identified and submit a services development plant to address each area.

The plan must be submitted within 30 days of receipt of this letter and should identify: 1. Steps to be taken to correct the non-compliance.  2. The date corrections(s) will be completed.

17a-145-61: Written policies and procedures.
(Evidence) Upon review of the policy and procedure manual, the mandated reporting policy contained inaccurate information pertaining to time frame for submitting a report to the Department. The search policy contained vague information on informed consent and specific program practices when a youth does not cooperate during the room search.

17a-145-71: Living room lounge.
(Evidence) Upon inspection of the physical plant, the overall appearances of the lounge areas in all three cottages were poor and below the standards. The walls decorum was not decorative, furniture was old and outdated and seating cushions in Brewster were cracked and the plastic material was peeling.

17a-145-73: Sleeping accommodations.
(Evidence) Upon inspection of the physical plant, the overall appearances of the bedrooms in all three cottages were poor and below standards.  The walls were often bare and contained little to no pictures, the bed frames were old and outdated.  The dressers and bureaus were not only old but were often being used with drawers or doors.  The alternative storage furniture used to store personal belongings was of poor quality and not designed for long term storage.  Bedroom eleven's (in the Brewster Cottage) ceiling contained a noticeable stained and the ceiling paint was peeling. The large bedroom (in the Heaton Cottage) ceiling was stained and contained peeling paint.

17a-145-74: Lavatory facilities.
(Evidence) Upon inspection of the physical plant, the shower area in the Brewster Cottage contained calking that had dirt and debris.  The bathroom around the wall areas (in Heaton Cottage) had calking that contained dirt and cracks.

17a-145-75: Kitchen, equipment, food handling.
(Evidence) Upon inspection of the physical plant, the kitchen area in Marcy Cottage contained window screens that were noticeable stained and dirty

17a-145-77: Dining areas and supervision.
(Evidence) Upon inspection of the physical plant, in Brester and Heaton Cottages the lounge areas where clients eat meals and food is prepared had tables with surfaces that contained paint stains and scuff marks.  In Brewster Cottage, the chair cushion was cracked, and the pillow material was peeling.

17a-145-86: Instructions in safety procedures.
(Evidence) Upon review of program materials, on multiple occasions fire drills reported to be conducted on third shift in the middle of the night or early morning were not drills and they were simulated procedures that did not involve staff or clients leaving the premises. Fire drills conducted by the program must include clients and staff exiting the building.

(Evidence) Upon review of fire drill materials, in 2025 there was no first shift drill conducted in the fourth quarter at Heaton Cottage.  In 2025, there was no third shift drill conducted in the first quarter at Brewster Cottage. In 2025, there were no second shift drills conducted in the first and second quarters at Marcy Cottage.  In 2025, there was no first shift drill conducted in the fourth quarter at Marcy Cottage.

Once a finding is made that your agency has satisfactorily addressed the regulatory compliance issues, and all required supplementary materials have been received, the Department of Children and Families will be prepared to issue a regular license. Failure to submit a plan of correction or successfully implement a plan will result in the refusal to renew the license.

Please contact me as soon as the regulatory violations have been addressed.  Should you have any questions or comments regarding the contents of this report please do not hesitate to call me at (959) 255-0615.

Sincerely,

Penny Woodward

Penny Woodward, LCSW
Regulatory Consultant
Department of Children and Families
505 Hudson Street
Hartford, CT. 06105
Cc: copy file|


full_report_content:
February 24, 2026
The Children's Center of Hamden, Inc.
1400 Whitney Ave
Hamden, CT. 06517
Attn: Mr. James Maffuid, CEO
Re: Bi-annual licensing inspection at the Psychiatric Residential Treatment Facility/Start Program to determine compliance with Regulations for Operation of Child-Caring Agencies and Facilities 17a-145-48 through 17a-145-98, as well as the DCF Guidelines for the Administration of Medication by certified staff.
DCF has determined that the program is in compliance with all applicable regulatory provisions except those itemized below.  Please review areas identified and submit a services development plant to address each area.
The plan must be submitted within 30 days of receipt of this letter and should identify: 1. Steps to be taken to correct the non-compliance.  2. The date corrections(s) will be completed.
17a-145-61: Written policies and procedures.
(Evidence) Upon review of the policy and procedure manual, the mandated reporting policy contained inaccurate information pertaining to time frame for submitting a report to the Department. The search policy contained vague information on informed consent and specific program practices when a youth does not cooperate during the room search.
17a-145-71: Living room lounge.
(Evidence) Upon inspection of the physical plant, the overall appearances of the lounge areas in all three cottages were poor and below the standards. The walls decorum was not decorative, furniture was old and outdated and seating cushions in Brewster were cracked and the plastic material was peeling.
17a-145-73: Sleeping accommodations.
(Evidence) Upon inspection of the physical plant, the overall appearances of the bedrooms in all three cottages were poor and below standards.  The walls were often bare and contained little to no pictures, the bed frames were old and outdated.  The dressers and bureaus were not only old but were often being used with drawers or doors.  The alternative storage furniture used to store personal belongings was of poor quality and not designed for long term storage.  Bedroom eleven's (in the Brewster Cottage) ceiling contained a noticeable stained and the ceiling paint was peeling. The large bedroom (in the Heaton Cottage) ceiling was stained and contained peeling paint.
17a-145-74: Lavatory facilities.
(Evidence) Upon inspection of the physical plant, the shower area in the Brewster Cottage contained calking that had dirt and debris.  The bathroom around the wall areas (in Heaton Cottage) had calking that contained dirt and cracks.
17a-145-75: Kitchen, equipment, food handling.
(Evidence) Upon inspection of the physical plant, the kitchen area in Marcy Cottage contained window screens that were noticeable stained and dirty
17a-145-77: Dining areas and supervision.
(Evidence) Upon inspection of the physical plant, in Brester and Heaton Cottages the lounge areas where clients eat meals and food is prepared had tables with surfaces that contained paint stains and scuff marks.  In Brewster Cottage, the chair cushion was cracked, and the pillow material was peeling.
17a-145-86: Instructions in safety procedures.
(Evidence) Upon review of program materials, on multiple occasions fire drills reported to be conducted on third shift in the middle of the night or early morning were not drills and they were simulated procedures that did not involve staff or clients leaving the premises. Fire drills conducted by the program must include clients and staff exiting the building.
(Evidence) Upon review of fire drill materials, in 2025 there was no first shift drill conducted in the fourth quarter at Heaton Cottage.  In 2025, there was no third shift drill conducted in the first quarter at Brewster Cottage. In 2025, there were no second shift drills conducted in the first and second quarters at Marcy Cottage.  In 2025, there was no first shift drill conducted in the fourth quarter at Marcy Cottage.
Once a finding is made that your agency has satisfactorily addressed the regulatory compliance issues, and all required supplementary materials have been received, the Department of Children and Families will be prepared to issue a regular license. Failure to submit a plan of correction or successfully implement a plan will result in the refusal to renew the license.
Please contact me as soon as the regulatory violations have been addressed.  Should you have any questions or comments regarding the contents of this report please do not hesitate to call me at (959) 255-0615.
Sincerely,
Penny Woodward
Penny Woodward, LCSW
Regulatory Consultant
Department of Children and Families
505 Hudson Street
Hartford, CT. 06105
Cc: copy file|


facility_name: Village for Families & Children/RT#44/ Eagle House

summary: Visit conducted on February 26, 2026. Visit covered 7 main areas/topics. No compliance issues identified.

raw_content:
Department of Children and Families
505 Hudson Street
Hartford, CT 06106

Field Visit Reporting Form

This form is used to summarize field visits to a licensed facility or program other than the bi-annual licensing inspection. The visit may be announced or unannounced and is intended to highlight the specific items reviewed / discussed and indicate if there are specific areas where corrective action has been taken or must be taken.

NAME OF FACILITY / PROGRAM:    The Village for Families and Children / Eagle House

TIME OF VISIT (FROM - TO):    9:30 am           DATE:   February 26, 2026

AGENCY PERSONNEL WHO PARTICIPATED:
Eagle House Program Director

List of Areas / Topics covered during visit:

•	Discussion of the census; currently there are 24 residents, and the LBC is 28.

•	Discussion of Eagle House's current staffing levels, vacant positions, and hiring activities.

•	Discussion of the on-going renovations of the Eagle House buildings.

•	Discussion of Eagle House's milieu, the clinical programming, recreational activities as well as other activities for the residents.

•	Discussion of recent incidents and behavior trends.

•	Inspection of the Eagle House physical plant to assess the cleanliness of the buildings, as well as to ensure there are no health or safety concerns.

Corrective Actions implemented as a result of previous visit:
Not applicable

Areas of regulatory non-compliance identified during this visit:
None at the time of this quarterly visit.

Patrick Hughes                                                                                3/5/2026
Regulatory Consultant                                                                         Date|

visit_date: February 26, 2026


summary: Visit conducted on December 18, 2025. Visit covered 7 main areas/topics. No compliance issues identified.

raw_content:
Department of Children and Families
505 Hudson Street
Hartford, CT 06106

Field Visit Reporting Form

This form is used to summarize field visits to a licensed facility or program other than the bi-annual licensing inspection. The visit may be announced or unannounced and is intended to highlight the specific items reviewed / discussed and indicate if there are specific areas where corrective action has been taken or must be taken.

NAME OF FACILITY / PROGRAM:    The Village for Families and Children / Eagle House

TIME OF VISIT (FROM - TO):    9:00 am           DATE:  December 18, 2025

AGENCY PERSONNEL WHO PARTICIPATED:
Eagle House Residential Supervisor
VP of Intensive Programs

List of Areas / Topics covered during visit:

•	Discussion of the census; currently there are 19 residents, and the LBC is 28. Currently Eagle House has an extensive wait list.

•	Discussion of Eagle House's current staffing levels, vacant positions, and hiring activities.

•	Discussion of the on-going renovations of the Eagle House buildings.

•	Discussion of Eagle House's milieu, the clinical programming, recreational activities as well as other activities for the residents.

•	Discussion of recent incidents and behavior trends.

•	Inspection of the Eagle House physical plant to assess the cleanliness of the buildings, as well as to ensure there are no health or safety concerns.

Corrective Actions implemented as a result of previous visit:
Not applicable

Areas of regulatory non-compliance identified during this visit:
None at the time of this quarterly visit.

Patrick Hughes                                                                      12/18/25
Regulatory Consultant                                                                Date|

visit_date: December 18, 2025


summary: Visit conducted on September 17, 2025. Visit covered 7 main areas/topics. No compliance issues identified.

raw_content:
Department of Children and Families
505 Hudson Street
Hartford, CT 06106

Field Visit Reporting Form

This form is used to summarize field visits to a licensed facility or program other than the bi-annual licensing inspection. The visit may be announced or unannounced and is intended to highlight the specific items reviewed / discussed and indicate if there are specific areas where corrective action has been taken or must be taken.

NAME OF FACILITY / PROGRAM:    The Village for Families and Children / Eagle House

TIME OF VISIT (FROM - TO):    1:30 pm           DATE:  September 17, 2025

AGENCY PERSONNEL WHO PARTICIPATED:
Eagle House Senior Program Director

List of Areas / Topics covered during visit:

•	Discussion of the census; currently there are 18 (1 hospitalized) residents, and the LBC is 28. Currently Eagle House has an extensive wait list.

•	Discussion of Eagle House's current staffing levels, vacant positions, and hiring activities.

•	Discussion of 1 of the Eagle House buildings being renovated and the move of the residents to the Village SACS building that is currently vacant.

•	Discussion of Eagle House's milieu, the clinical programming, recreational activities as well as other activities for the residents.

•	Discussion of recent incidents and behavior trends.

•	Discussion of improvements to the buildings and the grounds which are taking place at Eagle House.

•	Inspection of the Eagle House physical plant to assess the cleanliness of the buildings, as well as to ensure there are no health or safety concerns.

Corrective Actions implemented as a result of previous visit:
Not applicable

Areas of regulatory non-compliance identified during this visit:
None at the time of this quarterly visit.

Patrick Hughes                                                                        11/6/25
Regulatory Consultant                                                                Date|

visit_date: September 17, 2025


facility_name: Village for Families and Children / Sub Acute (SAC

raw_content:
November 28, 2025

Hector Glynn, President and Executive Director
Village for Families and Children
1680 Albany Avenue
Hartford, CT 06105

RE: CCF # 179 Sub-Acute Crisis Stabilization Program (SACS)

Dear Mr. Glynn
On October 21st, 2025, a biennial licensing inspection was conducted at your facility. This inspection was conducted to determine the compliance of this facility with the Regulations for Operation of Child-Caring Agencies and Facilities 17a-145-48 through 17a-145-98, and the DCF Guidelines for the Administration of Medication by Certified Staff.
The Department has determined that your agency has met the requirements for a regular license. This license is effective as of December 14, 2025, and is valid for twenty-four months. We thank you and your staff for your cooperative participation in the review process.

Sincerely,
Patrick Hughes
Patrick Hughes
DCF Regulatory Consultant
Department of Children and Families
860-550-6552(w) 860-716-2199(c)|


facility_name: Bridge Family Center

summary: Visit conducted on 1/6/26. Visit covered 8 main areas/topics.

raw_content:
Department of Children and Families
505 Hudson Street
Hartford, CT 06106

Field Visit Reporting Form
This form is used to summarize field visits to a licensed facility or program other than the bi-annual licensing inspection. The visit may be announced or unannounced and is intended to highlight the specific items reviewed / discussed and indicate if there are specific areas where corrective action has been taken or must be taken.

NAME OF FACILITY / PROGRAM: The Bridge Family Centers-Hastings House

TIME OF VISIT (FROM - TO):     10:45-11:30am              			DATE: 1/6/26

AGENCY PERSONNEL WHO PARTICIPATED: Program Director

List of Areas / Topics covered during visit: This was an unannounced quarterly Licensing Visit to obtain updates on the program and tour the physical plant.

•	Census = 6 male; LBC= 6
•	Status reports on residents and discharge planning
•	Staffing: Program Clinician (Coverage by Clinical Director), Direct Care: two (2) full-time (2nd, 3rd shifts) and five (5) part time).
•	Programming/Recreation
•	Medication Administration: Three (3) staff are certified, and few are in the process.
•	Recreation
•	Physical Plant observed to be clean.  The interior of the entire house was in the process of being painted.

Milieu observation:
•	Staff/client interactions: Two (2) were in the living room watching tv with staff.  Neither youth reported any concerns.

Corrective Actions implemented as a result of previous visit: - Not applicable.
Areas of regulatory non-compliance identified during this visit:

Please submit a regulation compliance plan to address the above-mentioned areas of non-compliance within 30 days of receipt of this report.
Amita Patel, LMSW			Date: 4/16/26
Regulatory Consultant

A COPY OF THIS SUMMARY SHOULD BE SENT TO THE EXECUTIVE DIRECTOR OF THE FACILITY / PROGRAM

Cc: Program Director
File|


raw_content:
December 5, 2025

Ms. Margaret Hann
Executive Director
The Bridge Family Center, Inc.
1022 Farmington Ave.
West Hartford, CT 06107

RE: TS License # 112-Hastings House
Licensing Consultants: Amita Patel, Kathleen Forsythe, Patrick Hughes

Dear Ms. Hann,
On November 17 & 18 2025, a relicensing inspection was conducted at your facility.  This inspection was conducted to determine the compliance of this program with the Regulations for the Licensure of a Child Caring Facility, Sections 17a-145-59 through 17a-145-98.  Listed below are the areas of regulatory non-compliance which were identified during the relicensing inspection.  Please review the areas identified and submit the enclosed service development plan to address each area. The plan must be submitted within 30 days of receipt of this letter and should identify: 1. the steps to be taken to correct the non-compliance and 2. the date correction(s) will be completed. The areas of non-compliance are as follows:

Section 17a-145-62. Governing Board:
•	Governing Board meeting minutes presented for review indicate that only five (5) board meetings were held in 2024. The Bridge Family Center's bylaws specify that "...meetings of the Directors shall be held at regular intervals no less than six times per year…".

Section 17a-145-63. Chief administrative officer:
•	Tree in the backyard needs to be cut down following storm damage.
Section 17a-145-71. Living room, lounge:
•	Pole located in lower/recreation area needs repair due to evidence of chipped paint.
•	Desk located in lower/recreation area in need of repair due to evidence of chipped paint.
Section 17a-145-64: Personnel policies and procedures:
•	One (1) file reviewed did not have indication that employee received personnel policies.

Section 17a-145-66. Health, sanitation, fire safety, and zoning approval
•	Fire drills missing 2024 Quarter 1-3 for all three (3) shifts.

Section 17a-145-73-Sleeping Accommodations:
•	Bedroom #1- desk is chipped significantly in the front.
•	Bedroom # 3- door frame is broken & chipped (work order submitted)

Section 17a-145-74. Lavatory facilities. Toilet articles and linens:
•	1st floor bathroom door is cracked.
•	2nd floor bathroom cabinet is chipped.

Section 17a-145-75 Health & Medical Treatment
•	MARs are not dated when signed for transcribed medication or nurse review

17a-145-93 Medical, Dental and Nursing Care
•	Five (5) of six (6) clinical records reviewed did not identify Youths' Vision, dental and physical record.
•	Four (4) of six (6) clinical records reviewed did not have Youth's immunization records in place.
•	DCF Form 465 Consents for treatment with psych meds not seen in record for respective youth.

Section 17a-145-94 Written Treatment Plan
•	Progress reported "the same" for five (5) treatment plans for the same youth.

Section 17a-145-98. Case records. Reports. Confidentiality
•	Discharge plan for one (1) reviewed record indicated the plan was 'unclear".
•	Clinical assessments lacking information regarding family, developmental and health history.
•	Clinical services not delivered at the prescribed frequency in treatment plans.

17a-151 aa. Written Placement Agreement:
•	Three (3) reviewed records did not have the DCF 469 forms signed by either or both DCF social worker and facility staff.
46a-154. Internal monitoring, training and development of policies and procedures required and subject to state agency inspection.
•	Three (3) files reviewed did not have indication that staff completed TCI training within 90 days of hire.

Amita Patel
AMITA PATEL, LMSW
REGULATORY CONSULTANT

505 Hudson Street Hartford, CT 06106|


summary: Visit conducted on 1/30/26. Visit covered 7 main areas/topics. No compliance issues identified.

raw_content:
Department of Children and Families
505 Hudson Street
Hartford, CT 06106

Field Visit Reporting Form
This form is used to summarize field visits to a licensed facility or program other than the bi-annual licensing inspection. The visit may be announced or unannounced and is intended to highlight the specific items reviewed / discussed and indicate if there are specific areas where corrective action has been taken or must be taken.

NAME OF FACILITY / PROGRAM: The Bridge Family Centers-Winifred House

TIME OF VISIT (FROM - TO): 10:30-11:30am              				DATE: 1/30/26

AGENCY PERSONNEL WHO PARTICIPATED: Program Director

List of Areas / Topics covered during visit: This was an unannounced quarterly Licensing Visit to obtain updates on the program and tour the physical plant.
•	Census = 4; LBC= 3 (male)
•	Staffing vacancy: 2nd shift supervisor, Two (2) full time (1st & 2nd shift)
•	Programming
•	Medication Administration
•	Resident updates/discharge planning
•	Recreation:
•	Physical Plant observed to be clean.  There was an observed concern that the side steps were not cleared of snow and were observed to be impassable.  PD contacted snow removal company, and a picture of the cleared steps was sent to this RC by the COB.

Milieu observation:
•	Staff/client interactions: One (1) youth was home from school in his bedroom. He reported no concerns with peers or staff.

Corrective Actions implemented as a result of previous visit: Not applicable.
Areas of regulatory non-compliance identified during this visit: Not applicable.

Please submit a regulation compliance plan to address the above-mentioned areas of non-compliance within 30 days of receipt of this report.
Amita Patel, LMSW			Date: 4/16/26
Regulatory Consultant
A COPY OF THIS SUMMARY SHOULD BE SENT TO THE EXECUTIVE DIRECTOR OF THE FACILITY / PROGRAM

Cc: Director of Residential Services, File|


summary: Visit conducted on 11/7/25. Visit covered 8 main areas/topics. Found 7 compliance issues.

raw_content:
Department of Children and Families
505 Hudson Street
Hartford, CT 06106

Field Visit Reporting Form
This form is used to summarize field visits to a licensed facility or program other than the bi-annual licensing inspection. The visit may be announced or unannounced and is intended to highlight the specific items reviewed / discussed and indicate if there are specific areas where corrective action has been taken or must be taken.
NAME OF FACILITY / PROGRAM: The Bridge Family Centers-Winifred House
TIME OF VISIT (FROM - TO): 10:30-11:50am              				DATE: 11/7/25
AGENCY PERSONNEL WHO PARTICIPATED: Director of Residential Services, Program Director, Program Clinician
List of Areas / Topics covered during visit:
•	Census = 4; LBC= 4 (male)
•	Staffing: One (1) 3rd shift (filled), Program wants to increase per diem staffing
•	Staff training: Program Director in process of becoming a trainer for Therapeutic Crisis Intervention (TCI)
•	Programming: New doorbell, door alarms installed on all exit doors that sounds continuously until the door is closed, exterior cameras which cover both driveways
•	Medication Administration: four (4) staff are certified and three (3) are in the process of becoming certified
•	Resident updates/discharge planning
•	Recreation: Haunted hayride at Lake Compounce, Golf, fishing, local parks
•	Physical Plant observed to be clean

Milieu observation:
•	Staff/client interactions: One (1) youth was home from school as he attends night school due to conditions of probation.  He was in his bedroom relaxing and reported no concerns with peers or staff.

Corrective Actions implemented as a result of previous visit: - Not applicable.
Areas of regulatory non-compliance identified during this visit:

Section 17a-145-73-Sleeping Accommodations:
•	Bedroom B- cracked light switch plate
•	All bedrooms in need of painting due to chipping paint and previous repairs to drywall
•	All windowsills in the bedrooms have chipping paint (on RCP from 7/21/25)

Section 17a-145-76: Kitchens, equipment, food-handling:
•	Edge/Trim of kitchen counter missing needs to be addressed (on RCP from 7/21/25)
•	Kitchen Oven was observed to need cleaning

Please submit a regulation compliance plan to address the above-mentioned areas of non-compliance within 30 days of receipt of this report.
Amita Patel, LMSW			Date: 11/10/25
Regulatory Consultant
A COPY OF THIS SUMMARY SHOULD BE SENT TO THE EXECUTIVE DIRECTOR OF THE FACILITY / PROGRAM

Cc: Director of Residential Services, File|

type: general

description: Sleeping Accommodations:

description: Bedroom B

description: cracked light switch plate


facility_name: Kids In Crisis, Inc. / Cottage-Adolescent Shelter

raw_content:
DCF-3034
6/2021 (Revised)
Department of Children and Families
505 Hudson Street
Hartford, CT 06106

Field Visit Reporting Form

This form is used to summarize field visits to a licensed facility or program other than the bi-annual licensing inspection. The visit may be announced or unannounced and is intended to highlight the specific items reviewed / discussed and indicate if there are specific areas where corrective action has been taken or must be taken.

NAME OF FACILITY / PROGRAM:        		Kids in Crisis-Cottage (Adolescent Shelter)

 TIME OF VISIT (FROM - TO) 11:30am-12pm                         					DATE: 3/10/26

 AGENCY PERSONNEL WHO PARTICIPATED:

Executive Director, Managing Director, Program Director

List of Areas / Topics covered during visit: This was an unannounced quarterly Licensing Visit to obtain updates on the program and tour the physical plant.

•	Census (2-M) LBC (10)
•	Program updates: Length of stay continues to rise due to lack of resources for discharge.
•	Staffing Vacancy: Two (2) part time youth aides.
•	Staff/client interactions: Both residents were in the classroom.  Both interacted limitedly with this R/C but reported they were doing well and smiling.  No concerns observed.
•	Physical plant was observed to be clean.

Corrective Actions implemented as a result of previous visit:

•	Not applicable

Areas of regulatory non-compliance identified during this visit:

•	None at the time of this quarterly visit.

Amita Patel
Regulatory Consultant                                   Date 4/17/26

A COPY OF THIS SUMMARY SHOULD BE SENT TO THE EXECUTIVE DIRECTOR OF THE FACILITY / PROGRAM|


raw_content:
DCF-3034
6/2021 (Revised)
Department of Children and Families
505 Hudson Street
Hartford, CT 06106

Field Visit Reporting Form

This form is used to summarize field visits to a licensed facility or program other than the bi-annual licensing inspection. The visit may be announced or unannounced and is intended to highlight the specific items reviewed / discussed and indicate if there are specific areas where corrective action has been taken or must be taken.

NAME OF FACILITY / PROGRAM:        		Kids in Crisis-Cottage (Adolescent Shelter)

 TIME OF VISIT (FROM - TO) 10:45-11:30am                         					DATE:  11/12/25

 AGENCY PERSONNEL WHO PARTICIPATED:

Executive Director, Managing Director, Program Director

List of Areas / Topics covered during visit:

•	Census (5-M) LBC (10)
•	Program updates: Length of stay is increasing due to barriers with discharge, Federal government/ICE having access to ORR portal, working with local BOE to see if youth can earn school credits while in the program.
•	Staffing Vacancy: Three (3) youth workers (2-day and 1 evening shift), Mental Health Clinician and two (2) case managers.
•	Staff/client interactions: Both residents were at the dining table eating lunch. Staff were observed either eating with youth or in the kitchen preparing ands cleaning up lunch.
•	Physical plant was observed to be clean.

Corrective Actions implemented as a result of previous visit:

•	Not applicable

Areas of regulatory non-compliance identified during this visit:

•	None at the time of this quarterly visit.

Amita Patel
Regulatory Consultant                                   Date 12/18/25

A COPY OF THIS SUMMARY SHOULD BE SENT TO THE EXECUTIVE DIRECTOR OF THE FACILITY / PROGRAM|


facility_name: Kids In Crisis, Inc. /Farm House Nursery Shelter

summary: Visit conducted on 3/10/26. Visit covered 5 main areas/topics. No compliance issues identified.

raw_content:
DCF-3034
6/2021 (Revised)
Department of Children and Families
505 Hudson Street
Hartford, CT 06106

Field Visit Reporting Form

This form is used to summarize field visits to a licensed facility or program other than the bi-annual licensing inspection. The visit may be announced or unannounced and is intended to highlight the specific items reviewed / discussed and indicate if there are specific areas where corrective action has been taken or must be taken.

NAME OF FACILITY / PROGRAM:  Kids in Crisis-Farm House (Nursery)

TIME OF VISIT (FROM - TO): 12-12:30pm					                      DATE: 3/10/26

AGENCY PERSONNEL WHO PARTICIPATED:

Managing Director, Program Director

List of Areas / Topics covered during visit: This was an unannounced quarterly Licensing Visit to obtain updates on the program and tour the physical plant.

•	Census: 6 (LBC (8)
•	Program updates: Increased Length of Stays, increase in youth age 18, great meeting with DCF administration and a follow up meeting is pending.
•	Staffing vacancies: Three (3) overnight (2) and 1 day shift.
•	Staff/client interactions: Two (2) were in the program having lunch with staff during the visit.  No concerns reported.
•	Physical plant observed and clean.

Corrective Actions implemented as a result of previous visit:

•	Not applicable

Areas of regulatory non-compliance identified during this visit:
•	Not applicable

Amita Patel
Regulatory Consultant                                   Date 4/17/26

A COPY OF THIS SUMMARY SHOULD BE SENT TO THE EXECUTIVE DIRECTOR OF THE FACILITY / PROGRAM|

facility_name: Kids in Crisis-Farm House (Nursery)