raw_content:
Narrative:
Confidential interviews revealed C1 may have been inappropriately touched by C2 which led to C1 enduring physical and emotional pain. However, confidential interviews revealed no staff witnessed C1 being inappropriately touched or physically and emotionally hurt by C2. There were no witnesses to the alleged incidents. Based on confidential interviews, the allegations that C1 was physically hurt while in care and C1 was emotionally hurt while in care may have occurred; however, it is not supported or proven by evidence. Therefore, the allegations are unsubstantiated at this time. An exit interview was conducted, and a copy of this report along with appeal rights was provided to Administrator Meaghan Critchlow.

Investigation Findings:
13On December 16, 2021, at 10: AM, Licensing Program Analyst (LPA) Jesus Cervantes and Sarah Alvizo made an unannounced inspection at the facility. LPA met with Administrator Meaghan Critchlow, to issue the investigative finding of the allegations listed above. On September 27, 2021, Licensing Program Analyst (LPA), Jesus Cervantes, conducted an inspection of the facility, and no deficiencies were noted. LPA Cervantes conducted interviews with a Confidential Witness, four staff members (S1, S2, S3, and S4), and two of two foster children (C1 and C2). During the investigation, LPA reviewed facility records and obtained copies of the following documents: facility case notes, special incident reports, and foster children files. On September 22, 2021, Community Care Licensing received the allegation that C1 was physically hurt while in care and C1 was emotionally hurt while in care. Confidential interviews revealed conflicting information regarding C1 being physically and emotionally hurt while in care. SEE PAGE TWO UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Jesus Cervantes LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, THE CITY DR., SUITE FACILITY NAME: NEW ALTERNATIVES, INC #5FACILITY NUMBER: VISIT DATE: 12/16/2021

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


state: CA

facility_name: NEW ALTERNATIVES, INC #5

summary: Complaint Investigation - Substantiated - 1 allegation

raw_content:
Narrative:
Confidential witnesses also revealed that S1 had made threats of recording client's inappropriate behavior to share it with clients' families. In addition, the confidential witnesses stated that S1 yelled at clients. CSW reiterated that he was informed that S1 threatened C1 and used inappropriate comments toward C1. CSW stated that he was also informed that S1 had yelled at C1. During LPA's review of S1's employment records, it was observed that on February 2, 2022, S1 had been given an employee warning report for poor work quality. Moreover, S1 resigned from the facility without notice and left during shift on February 7, 2022. Based on confidential interviews and record review, the preponderance of evidence standard has been met and the Department has determined that S1 had spoken inappropriately to C1, S1 threatened C1 and yelled at clients while in care. Therefore, these allegations are substantiated. The facility is being cited for violation of the Interim Licensing Standards, Chapter 7. Short Term Residential Therapeutic Program, Articles 1 through 10, Version Personal Rights 87072(c)(11) An exit interview was conducted, appeal rights explained, and a copy of this report was provided to Breanna Tucker.

Investigation Findings:
13On May 5, 2022, at 12: PM Licensing Program Analyst (LPA) Michael Almaraz arrived at the facility and met with facility program administrative director, Breanna Tucker, to issue the finding for the above stated allegations involving the facility and the clients (C1, C2, C3...C8) listed on the Confidential Names List (LIC 811) dated on 05/05/2022. On February 16, 2022, at 10: AM LPA Almaraz conducted a safety inspection at the facility. During the inspection, LPA reviewed one client's records, reviewed one staff's employment records, and conducted interviews with two staff. Additionally, LPA conducted interviews with five of eight clients, an additional staff and a county social worker (CSW). Three clients were unavailable for interviews. SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Abdoulaye Traore LICENSING EVALUATOR NAME: Michael Almaraz LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, THE CITY DR., SUITE FACILITY NAME: NEW ALTERNATIVES, INC #5FACILITY NUMBER: VISIT DATE: 05/05/2022

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion:

report_type: Complaint Investigation

met_with: Breanna Tucker

complaint_status: SUBSTANTIATED


summary: Complaint Investigation - Unsubstantiated - 1 deficiency - 1 allegation

raw_content:
Narrative:
Documents reviewed confirmed that S6 was terminated for sleeping during the night shift. Based on confidential interviews and documents reviewed, the preponderance of evidence standard has been met and the allegations that Staff are sleeping during the evening hours is substantiated. The facility is being cited for violation of Interim Licensing Standards (ILS), version 5, article Continuing Requirements, section 87065.5 (a)(2) Direct Care Staff/Child Ratios. An exit interview was conducted, and a copy of this report along with appeal rights was provided to Michael Armas. Based on confidential interviews and records reviewed Staff do not provide adequate care and supervision to the minors, which may have occurred, however, it is not supported or proven by the evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, and a copy of this report along with appeal rights was provided to Michael Armas.

Investigation Findings:
13On August 07, 2024, at 10: AM, Licensing Program Analyst (LPA) Jacqueline Garcia conducted an unannounced visit to New Alternatives INC #5 and met with Program Director, Michael Armas, to deliver the investigative findings for the allegation listed above. On 03/25/24, LPA conducted a health and safety inspection at the facility, and no immediate health and safety hazards were observed. During the investigation, LPA reviewed C1 facility file and staff files. LPA interviewed three clients (C2-C4), five staff (S1-S5) and attempted to interview one client (C1), however was not able to reach. LPA Also attempted to interview S6 however, they no longer worked at the facility. On 03/19/24, Community Care Licensing (CCL) received allegation that staff are sleeping during the evening hours. It was specifically reported that C1 got up in the middle of the night and two staff were sleeping. Confidential interviews indicated that a staff (unknown) was seen sitting in the hallway with their head back in the middle of the night. SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Jacqueline Garcia LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., SUITE FACILITY NAME: NEW ALTERNATIVES, INC #5FACILITY NUMBER: VISIT DATE: 08/07/2024

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion: UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

Deficiencies:
87065.5: In a facility with a licensed capacity of six or fewer children, there shall be coverage by direct care staff as follows: During the hours of 10 pm to 7 am, there shall be one awake and on duty direct care staff for every six children, or fraction thereof, present, at a minimum.

met_with: Michael Armas-Program Director

complaint_status: unsubstantiated

title: (a)(2) Direct Care Staff/Child Ratios


raw_content:
Narrative:
interviews denied staff checked on C1 and C2 in their bedroom and C1 was able to walk to C2's bedroom and walk back to their bedroom and did not observe staff in the hallway. Based on confidential interviews the allegation that lack of supervision resulting in minors engaging in inappropriate activity is substantiated. The preponderance of evidence standard has been met. The facility is cited for violation of the Interim Licensing Standards STRTP 87065.2(b)(1) Personnel Duties. An exit interview was conducted, and appeal rights reviewed. A copy of this report and appeal rights were provided to Susan Shannon. A copy of this report will be placed in the facility file.

Investigation Findings:
13On March 6, 2025, at 11:45 am, Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced to the facility and met with Susan Shannon, Senior Manager, to discuss the investigative finding for the allegation noted above. LPA Jacqueline Garcia conducted an inspection of the facility on September 11, 2024, at 3:15 pm. No deficiencies were observed. LPA Linley interviewed three out of eight Clients (C1-3), and four Staff (S1-4), LPA was unable to interview four Staff (S4-8), despite multiple attempts to contact them. LPA reviewed facility documents during the investigation. On September 10, 2024, Community Care Licensing (CCL) received an allegation that lack of supervision resulting in minors engaging in inappropriate activity. It was reported that C1 and C2 had sexual intercourse in C2's bedroom and staff was unaware that C1 was in C2's bedroom. Confidential interviews indicated C1 walked to C2's bedroom and C1 and C2 had sexual intercourse in C2's bedroom. Confidential interviews indicated C3 saw C1 and C2 in C2's bedroom without their clothes and C1 got on top of C2. Confidential SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Charmaine Linley LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., SUITE FACILITY NAME: NEW ALTERNATIVES, INC #5FACILITY NUMBER: VISIT DATE: 03/06/2025

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion:

met_with: Susan Shannon


summary: Complaint Investigation - Unsubstantiated - 1 allegation

raw_content:
Narrative:
and C2's bedrooms each night and did not observe C2 go into C1's bedroom. Other interviews indicated C2's bedroom screen was removed at times by C2; however, interviews could not recall C1's screen being removed. LPA was unable to interview all individuals, although multiple attempts were made, thus, confidential interviews could not confirm or deny the allegations. Confidential interviews did not corroborate the allegation with a preponderance of evidence. Based on confidential interviews and records reviewed the allegation that staff did not provide adequate supervision resulting in minors engaging in inappropriate sexual behavior, which may have occurred, however, it is not supported or proven by the evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report, LIC 811, and appeal rights were provided to Skylar Boulton. A copy of this report will be placed in the facility file.

Investigation Findings:
13On May 5, 2025, at 11:30 am, Licensing Program Analyst (LPA) Charmaine Linley arrived unannounced at the facility and met with Skylar Boulton, Facility Coordinator, to discuss the investigative finding for the allegation noted above. LPA Jacqueline Garcia conducted an inspection of the facility on December 11, 2024, at 9:00 am and no deficiencies were observed. LPA interviewed one Client (C2) and six Staff (S1-6), and LPA was unable to interview two Clients (C1, C3), despite multiple attempts to contact them. LPA reviewed the facility documents during the investigation. On December 9, 2024, Community Care Licensing (CCL) received an allegation that staff did not provide adequate supervision resulting in minors engaging in inappropriate sexual behavior. It was reported that C2 climbed through C1's window and touched C1 and started having sex with C1 while C1 was laying in their bed. Confidential interviews revealed conflicting statements. Some interviews indicated staff sat outside of C UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Charmaine Linley LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., SUITE FACILITY NAME: NEW ALTERNATIVES, INC #5FACILITY NUMBER: VISIT DATE: 05/05/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Skylar Boulton


raw_content:
Narrative:
****PAGE CONTINUED: However, clients C1 and C2 were unable to be interviewed to confirm that Facility staff did not prevent inappropriate interaction between minors. Thus, confidential interviews and records reviewed did not corroborate the allegation with a preponderance of evidence. Based on confidential interviews and records reviewed the allegation Facility staff did not prevent inappropriate interaction between minors, which may have occurred, however, are not supported or proven by the evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, and a copy of this report, LIC 811 and appeal rights was provided to Clinical Director, Porsha Draper.

Investigation Findings:
13On September 25, 2025 at 01: PM, Licensing Program Analyst (LPA) Jacqueline Garcia arrived unannounced at the facility and met with Clinical Director, Porsha Draper, to discuss the investigative findings for the allegation noted above. On 04/17/ LPA Linley conducted an inspection of the facility, and no deficiencies were noted. LPA Garcia attempted to interview two clients (C1, C2), and after several attempts LPA Garcia was not able to reach C1 and C2 for an interview. LPA Garcia interviewed two Staff (S1, S3) and attempted to interview one staff (S2), however after several attempts S2 did not respond and no longer works at the Facility. During the investigation, LPA Garcia reviewed two client files (C1, C2). On 04/15/25, Community Care Licensing (CCL) received an allegation that facility staff did not prevent inappropriate interaction between minors. During the investigation, there was no corroborating evidence to support the above allegation. Confidential interviews and documents reviewed revealed conflicting statements to the allegation, as to if facility staff did not prevent inappropriate interaction between minors C1 and C2.************R- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., SUITE FACILITY NAME: NEW ALTERNATIVES, INC #5FACILITY NUMBER: VISIT DATE: 09/25/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Porsha Draper-Clinical Director


facility_name: NEW ALTERNATIVES, INC.

raw_content:
Narrative:
A confidential interview revealed AD was rude to C1, AD made C1 feel less and like other clients were more important. This same interview also revealed AD would say that C1 was whining all the time. No specific incidents or examples were provided. The interview also revealed that on one occasion, another client was calling C1 names and C1 got into a physical altercation with that client and AD only gave C1 consequences for the fight. AD denied the allegations and stated that AD did not have that kind of interaction with C1 nor did AD provide consequences to C1, as that is supervisors and staff's duty. Confidential interviews revealed AD was not observed to treat C1 unfairly nor does AD use favoritism. Other confidential interviews revealed C1 had a difficult time taking responsibility for things, did not follow the rules while placed in the STRTP, engaged in substance abuse and frequently was absent without official leave (AWOL). Furthermore, CSW revealed there were no disclosures by C1 that AD or any other staff treated C1 differently or unfairly while C1 was placed at the facility. Based on confidential interviews and conflicting statements of what occurred, the allegation C1 was not accorded dignity in personal relationship with AD, may have occurred, however it is not supported or proven by evidence. Therefore, the above allegation is unsubstantiated. A copy of this report, LIC 811 and appeal rights were explained and given to Assistant Program Manager Diana Post.

Investigation Findings:
13On August 6, 2021 at 11:15 am, Licensing Program Analyst (LPA), Jessica Rubio met with New Alternative Inc, (STRTP), Assistant Program Manager Diana Post, to discuss the investigative finding of the allegation listed above. On December 14, 2020 at 3:30 pm, LPA Ann Valenzuela conducted a safety tele-inspection of the facility. No safety hazards were observed and no deficiencies were cited. During the investigation, LPA Rubio conducted confidential interviews with client 1 (C1), Administrator (AD), staff 3 (S3) and county social worker of C1 (CSW). LPA Rubio obtained copies of the client and staff rosters and the needs and services plan for C1. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Jennifer Smith LICENSING EVALUATOR NAME: Jessica M Rubio LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, THE CITY DR., Suite Orange, CA Facility Name: New Alternatives, INC.FACILITY NUMBER: VISIT DATE: 08/06/2021

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Diana Post


raw_content:
Narrative:
in the bushes of the facility between 10:00 pm and 10:30 pm because there are less staff members watching residents during those hours. S1 disclosed to Investigator Charlemagne that normally a coworker is alongside S1 supervising the girl's hall. However, S1 stated the girl's hall was not in ratio and S1 was solely responsible for cleaning the facility and conducting 15-minute bed checks for six female residents. Confidential interviews confirmed that S1 had set up movie night for the residents and was busy cleaning and therefore S1's attention was not fully on what the residents were doing. Confidential interviews revealed that due to S1's attention not fully being on the residents C1 was able to remove C1's bedroom screen, climb out of the bedroom, retrieve the Xanax left by A1 from the bushes, and return to C1's room, at which point C1 and C2 were able to consume 3 tablets. Record review confirmed at approximately 11:00 pm S1 checked on C1 and C2 and observed C1 to be "walking funny" and C2 to be unresponsive. Record review revealed C1 and C2 were taken to the Emergency room where both C1 and C2 tested positive for Benzodiazepine (Xanax). Based on confidential interviews, and record reviews of county, medical and facility documentation, the allegation Facility staff (Staff #1 [S1]) neglected to properly supervise clients (Child #1 [C1] and Child #2 [C2]), resulting in drug use is substantiated. The preponderance of evidence standard has been met. Facility is cited for violation of Interim Licensing Standards v.4, 87065.2(b)(1) Personnel Duties (b) Direct care staff shall perform the following duties (1) Supervision, protection, and care for children at all times, individually and in groups. An Enhanced Civil Penalty (ECP) determination is pending. If an ECP is assessed a Community Care Licensing (CCL) representative will return to the facility to deliver the penalty assessment. A copy of the report was discussed and provided along with appeal rights to New Alternatives, Inc. Program Manager, Pernell Sullivan.

Investigation Findings:
13This is an amended LIC9099 to the original issued on 07/02/2021. On July 2, 2021 at 2:43 pm Licensing Program Analyst (LPA), Nicole Strickland, met with New Alternatives, Inc. Program Manager, Pernell Sullivan to deliver findings for the above stated allegation. LPA Ann Valenzuela conducted an inspection of the facility on February 5, 2021 at approximately 3:00 pm no immediate deficiencies were observed. The investigation was conducted by Special Investigator Lucius Charlemagne and included interviews with Staff #1 (S1), Staff #2 (S2), Staff #3 (S3), Staff #4 (S4), Staff #5 (S5), Child #1 (C1), Child #2 (C2), Orange Police Department Case Detective, and Adult #1 (A1). In addition, county records, medical records and facility records were reviewed. On January 27, 2021, Community Care Licensing (CCL) received an allegation of facility staff (Staff #1 [S1]) neglected to properly supervise clients (Child #1 [C1] and Child #2 [C2]), resulting in drug use. Specifically, it was reported on the night of January 23, Adult #1 (A1) dropped off 10 bars of Xanax for C1, which both C1 and C2 took three tablets. Confidential interviews reported A1 was specifically told to drop the Xanax SubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Natasha Dunlap LICENSING EVALUATOR NAME: Nicole Strickland LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, FACILITY NAME: NEW ALTERNATIVES, INC.FACILITY NUMBER: VISIT DATE: 08/22/2021

Allegations:
- SubstantiatedEstimated Days of Completion: Estimated Days of Completion: Estimated Days of Completion:

met_with: Program Manager, Pernell Sullivan


raw_content:
Narrative:
professional with clients, and always maintained proper physical boundaries. Confidential interviews also stated that S1 was very rarely ever left alone with female clients, and that there was usually other staff present. While other confidential information received by Licensing Office stated that the allegations had occurred, and that C1 was touched inappropriately by S1, during the time that they had lived at this facility. There were no other known witnesses to the allegations. Based on confidential interviews, the allegation that staff # 1 (S1) had sexually touched group home minors, more specifically that S1 had touched C1 and others in a "sexual way," may have occurred, however is not supported or proven by evidence. Therefore, the above allegation is unsubstantiated at this time. Exit interview was conducted and a copy of this report was provided.

Investigation Findings:
13Licensing Program Analyst (LPA), Daniel Mena met with Adminstrator, Pernell Sullivan to issue the findings for the above stated allegation. An investigation was conducted by LPAs Jose Gonzalez and Daniel Mena regarding allegations. LPA Gonzalez and Mena conducted an investigation at the Short-Term Residential Therapeutic Program (STRTP) on June 29, 2021 at 10:31am and on March 04, 2022 at 10:35am. No immediate hazards observed. LPAs interviewed three clients (C1, C2 & C3), seven staff (S1, S2, S3, S4, S5, S6 & S7), as well as reviewed client and facility records. Community Care Licensing received information on June 21, 2021 alleging that staff # 1 (S1) had sexually touched group home minors, more specifically that S1 had touched C1 and others in a "sexual way." Information obtained in confidential interviews did not corroborate the allegations with a preponderance of evidence. Confidential interviews denied allegations that staff # 1 (S1) had ever touched any of the clients, including C1 in a sexual way. According to confidential interviews, S1 was very respectful and UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Natasha Dunlap LICENSING EVALUATOR NAME: Daniel Mena LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, FACILITY NAME: NEW ALTERNATIVES, INC.FACILITY NUMBER: VISIT DATE: 03/16/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Pernell Sullivan


raw_content:
Narrative:
Confidential interviews reported that C3 then slapped C1. Confidential staff interviews reported that staff took appropriate action and increased the supervision with C1, C2 and C3. The interviews that were provided to the LPA were not consistent regarding the allegations that staff are not properly supervising minors and there were no further specific details regarding staff supervision. Based on interviews and record reviews the allegations that that due to lack of supervision C1 inappropriately touched C2 and C1 got into a physical altercation with C3, resulting in C1 and C2 engaging in inappropriate activities, may have occurred, however is not supported or proven by evidence. Therefore, the allegations are unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was provided to Pernell Sullivan.

Investigation Findings:
13On March 25, 2022 at 1:00pm, Licensing Program Analyst (LPA) Darlene Almaraz-Oseguera conducted an unannounced inspection to the facility to deliver the findings of the above allegations. LPA met with Pernell Sullivan. LPA Jose Gonzalez conducted an inspection of the facility on August 2, 2021 at 10:01 am and no immediate deficiencies were observed. Four of four children (C1, C2, C3, C4), three staff and facility administrator were interviewed. It was reported to Community Care Licensing (CCL) that due to lack of supervision C1 inappropriately touched C2 and C1 got into a physical altercation with C3. Confidential staff interviews reported that staff became aware that C1 and C2 had begun dating and were in a relationship together. Confidential interviews reported that staff ensured that C1 and C2 were not left alone together. Confidential interviews reported that staff witnessed C1 and C2 sitting next to each other and C2 inappropriately touched C1 by placing C2's feet on C1's groining area. Staff redirected C2. Confidential interviews reported that C3 and C1 were having a verbal argument in which staff redirected them. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Natasha Dunlap LICENSING EVALUATOR NAME: Darlene Almaraz LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, FACILITY NAME: NEW ALTERNATIVES, INC.FACILITY NUMBER: VISIT DATE: 03/25/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Administrator, Pernell Sullivan


raw_content:
Narrative:
Additional confidential witness statements indicated that C1 had made suicidal ideation statements. Confidential witness statements revealed that C1 was sitting on the bedroom floor as C1 tied a scarf around C1's neck as facility staff monitored C1 in the bedroom. CSW disclosed that facility staff was monitoring C1 in C1's bedroom. CSW stated that facility staff did not observe anything tied around C1's neck area. The facility provided CSW with an incident report regarding C1's behavior. Confidential witness statements denied the allegation that staff did not prevent C1 from self-harming. Based on confidential interviews and file review, the facility staff did not prevent minor client #1 (C1) from self-harming, may have occurred, however, is not supported or proven by evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted, appeal rights explained, and a copy of this report was provided to Pernell Sullivan.

Investigation Findings:
13On October 20, 2022, at 10:01 am, Licensing Program Analyst (LPA) Jose Gonzalez met with New Alternatives, INC. Administrator (AD), Pernell Sullivan, to deliver the findings for the above-stated allegation. LPA inspected New Alternative INC. STRTP facility at 9:53 am on March 03, 2022, and no safety hazards were observed. LPA also reviewed one client's records. During the investigation, interviews were conducted with Client #1 (C1), Administrator (AD), Residential Assistant Program Manager (PM), Clinician (C), Staff #1 (S1), and County Social Workers (CSW). The Department received a complaint on March 2, 2022, alleging that the facility staff did not prevent minor (C1) from self-harming. Additional confidential witnesses disclosed that facility staff was monitoring C1 in C1's bedroom. Confidential witness statements indicated that facility staff did not observe anything tied around C1's neck area. Additional confidential witness statements indicated that C1 was sitting on the bedroom floor listening to music as facility staff monitored C1. Confidential witness statements revealed that C1 had a scarf tied around C1's neck.*R- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, THE CITY DR., Suite Orange, CA Facility Name: New Alternatives, INC.FACILITY NUMBER: VISIT DATE: 10/20/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Administrator Pernell Sullivan


summary: Complaint Investigation - Unsubstantiated

raw_content:
Narrative:
**Continued from LIC9099** stated the fix would occur in a couple of days. Confidential interviews also indicated that many people did not see anything leaking, but at times the staff would investigate a leak by placing a water pan to catch the water if there was a leak. Based on confidential interviews, the allegation that the staff do not ensure the facility is kept in good repair may have occurred, however, is not supported or proven by evidence. Therefore, the allegations are unsubstantiated at this time. An exit interview was conducted, appeal rights were explained, and a copy of this report along with appeal rights was provided to New Alternatives STRTP Facility Manager Geraldine Vargas.

Investigation Findings:
13On 09/18/2025, Licensing Program Analysts (LPA) Gilbert Marquez and Sarah Lo met with New Alternatives Short Term Residential Therapeutic Program (STRTP) Facility Manager Geraldine Vargas to deliver the findings for the above-stated allegations. On 07/21/2025, LPA inspected the facility and no immediate health and safety hazards were observed. The investigation included confidential interviews with staff, clients, and County Social Worker (CSW). In addition, LPA reviewed maintenance logs and maintenance receipts. On 07/17/2025, Community Care Licensing (CCL) received a complaint alleging that the staff do not ensure the facility is kept in good repair. Specifically, it was alleged that leaks and broken items were not immediately fixed. Confidential interviews revealed conflicting statements. Confidential interviews revealed that one of the female client's toilet would often be unavailable for use due to tampons being flushed down the toilet, and the time frame for when it was ready for use was not agreed upon because some interviews indicated the fix would occur immediately and others **Continued on LIC9099C** UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Gilbert Marquez LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 22-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION ORANGE COUNTY RO, THE CITY DR., Suite Orange, CA Facility Name: New Alternatives, INC.FACILITY NUMBER: VISIT DATE: 09/18/2025

met_with: Geraldine Vargas, Facility Manager


summary: Facility Evaluation

raw_content:
Narrative:
On June 9, 2021, at 10: AM Licensing Program Analysts (LPAs) Jose Gonzalez and Babatunde Aborchie conducted an unannounced annual inspection. LPAs were met at the facility by Administrator Pernell Sullivan. A physical plant inspection was completed and included the following checks: Facility grounds are clean and free of debris. There is adequate indoor and outdoor activity space. Sports equipment/toys/books/games were observed for children's recreation time. All facility smoke detectors and carbon monoxide detectors were tested and observed to be in working order; fire extinguisher is properly charged and serviced. Licensee maintains an adequate supply of perishable and non-perishable foods to prepare the items on the posted menu. All required forms are posted including the Grievance Procedures, Visitation Policies, Personal Rights form, and Foster Care Ombudsman poster. Medications are locked and centrally stored in the medication room. Medication records were reviewed and observed to be complete. Individual beds were observed with clean linens, pillows, comforters, and mattresses in good repair. LPAs also, observed on the female side of the facility in bedroom #2, closet doors need to be repainted, in bedroom #3, right wall need to be repainted, in bedroom #8, one of two blinds were damaged. Restroom #1 had multiple brown spots where the ceiling and wall connect and bathroom #2 shower head was leaking. On the male's side of the facility bedroom #4 closet doors need to be painted, bedroom #5 closet doors need to be painted, and bedroom #7 tagging on the wooden bed frame. The hot water in two of the six client restrooms was measured to be 96.8 degrees in the girls' restroom and 121.2 degrees in the boys' restroom. Due to time constraints, LPA will return to the facility to conduct a continuation of client and staff file reviews, as well as conduct interviews with clients. Exit interview was conducted and a copy of this report was provided to the Administrator Pernell Sullivan.

report_type: Facility Evaluation

visit_type: Annual


summary: Facility Evaluation

raw_content:
Narrative:
On June 14, 2021 at 8: AM, Licensing Program Analyst (LPA) Jose Gonzalez conducted an unannounced case management Inspection to continue the annual that began on June 9, 2021. LPA met with Administrator, Pernell Sullivan at time of inspection. LPA disclosed the purpose of the inspection. Personnel files were reviewed to ensure they contained all required documentation per Short-Term Residential Therapeutic Program Interim Licensing Standards. Personnel Files are maintained on-site in a locked cabinet in directors office in a locked cabinet. All appropriate personnel who require caregiver background checks have received criminal record and child abuse index check clearances or exemptions. A review of client records was also completed on this date. Per client file reviews, LPA observed TB tests were missing in 6 out of 9 files reviewed. Technical Assistant Advisory Notes (TA) will be issued. Client and staff interviews were conducted and revealed that the staff is aware of the Short Term Residential Therapeutic Program. Client interviews revealed that the clients are aware of the personal rights and they are involved in their Client and Family Team Meetings. LPA requested the recent board meeting be provided to CCL by June 21, 2012 at 11:00am. A copy of this report and the advisory notice was provided to Administrator Pernell Sullivan.

visit_type: Case Management


facility_name: NEW ALTERNATIVES, INC. NO 1

raw_content:
Narrative:
However, when C1 was attempting to AWOL, staff would call other staff to assist in trying to communicate with C1 to stay in the facility. A confidential witness affirmed that while communicating with C1 staff asked C1 if C1 would like to talk to C1's social worker to find better placement for C1 so C1 does not continue to AWOL. During confidential interviews LPA was informed that facility staff did attempt to prevent C1 from multiple AWOL'S while in care and C1 did not want to communicate with staff. CSW reported C1 has a history of AWOLing while living at other facilities. On 10/29/20, C1 called an UBER to pick up C1 from the facility and facility staff called back up staff to help prevent C1 from getting in the UBER. Staff was able to ask the UBER driver not to take C1 away from the facility to AWOL. Special incident reports reviewed show on 10/29/20, 11/04/20 and 11/06/20 staff attempted to redirect C1 from AWOLing and notified law enforcement each time C AWOL'd. Confidential interview confirmed C1 did not want to be in the facility and left the facility even though staff asked C1 not to leave. Based on confidential interviews and records review, the allegation that staff did not prevent C1 from multiple AWOL'S while in care due to lack of supervision, may have occurred; however, is not supported or proven by evidence. Therefore, the allegation is unsubstantiated at this time. An exit interview was conducted with Program Director Tracey Renwick A copy of the report was emailed to Tracey Renwick for signature along with the LIC 811 and appeal rights. Original signed report will be placed in facility file.

Investigation Findings:
13On June 4, 2021 at 3: PM, Licensing Program Analyst (LPA), Kourtney Williams, conducted a tele - inspection due to COVID-19 with New Alternatives, INC. No Program Director Tracey Renwick. The purpose of the tele-inspection was to deliver the finding for the above stated allegation as listed on the Confidential Names List, LIC 811, dated 06/04/21. On December 21, 2020 at 3:20PM, Licensing Program Analyst (LPA), Carol Anderson conducted a tele-inspection due to COVID 19. No immediate deficiencies were observed. LPA Kourtney Williams spoke to Office Manager/Supervisor LaToya Facey to initiate a Complaint investigation of the above allegation. In addition, interviews were conducted with the County Social Worker (CSW), Child # 1 (C1), Staff #1 (S1), Staff # 2 (S2) and Staff # 3 (S3). On 12/18/20, Community Care Licensing received information stating, Lack of Supervision: Staff did not prevent minor from multiple AWOL'S while in care. Confidential interviews deny the allegation and reported that staff has mandatory preventive procedures to follow in order to encourage minors in care not to AWOL. A confidential interviewed stated C AWOL'd from the facility on 10/29/20,11/04/20 and 11/06/20. Continued on LIC C UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Abdoulaye Traore LICENSING EVALUATOR NAME: Kourtney Williams LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 08-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, FACILITY NAME: NEW ALTERNATIVES, INC. NO 1FACILITY NUMBER: VISIT DATE: 06/04/2021

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Tracey Renwick


raw_content:
Narrative:
and stored in the garage. It was stated that clients do not have access to the garage area. Staff denied that any of Client #1's belongings were stolen. Information from staff stated the county social worker was advised of the concerns pertaining to Client #1's belongings. Information obtained from County Social Worker stated there were no concerns. County Social Worker stated herself and staff members spoke with Client #1 about the concerns and she continued to remove property from the facility without the knowledge of staff. County Social Worker stated due to the constant AWOLs, it was impossible for staff to keep a track of Client #1's belongings. LPA was unable to obtain additional information regarding the allegation due to client refusing to interview. Based on interviews and information obtained, staff did not safeguard Client #1's personal belongings, may or may not have occurred; therefore, the allegation is unsubstantiated at this time.

Investigation Findings:
13On December 20, 2021 at 12: PM, Licensing Program Analyst (LPA) Jazmond Harris met with Office Administrator, Latoya Facey to deliver the findings for the investigation pertaining to the listed allegation. LPA Gloria Meza initiated the investigation on April 15, 2021. During the investigation, LPA Harris conducted interviews with Program Director, Administrator, Residential Youth Care Worker, and County Social Worker. LPA Harris was unable to obtain information from Client (See Confidential Names List (LIC 811) dated December 20, 2021) due to Client refusing. On April 5, 2021, Community Care Licensing (CCL) received information which stated facility staff did not safeguard minor's personal belongings. It was reported that client's belongings were being stolen by other clients. Information from administration and staff stated that Client #1 has a history of going on AWOL (absent without leave) status for long periods of time. It was also stated that Client #1 had visitation passes with biological mother. It was advised that prior to going on a pass or AWOL status, Client #1 would pack and take most belongings. It was advised that the remaining belongings of Client #1, would be immediately packed UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Natasha Dunlap LICENSING EVALUATOR NAME: Jazmond D Harris LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 08-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, FACILITY NAME: NEW ALTERNATIVES, INC. NO 1FACILITY NUMBER: VISIT DATE: 12/17/2021

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Office Administrator-Latoya Facey


summary: Complaint Investigation - Unsubstantiated - 3 allegations

raw_content:
Narrative:
On January 19, 2022, the Department received a complaint report, with allegation of facility staff did not follow emergency intervention plan to prevent C1, C2, C3 from AWOLing. Confidential interviews did not provide consistent statements and there were no witnesses to the event. Confidential interviews and records review for the incident did not provide a preponderance of evidence to prove or disprove the allegation of facility staff did not follow emergency intervention plan to prevent C1, C2, C3 from AWOLing. Therefore, the allegation is unsubstantiated. LPA Jauregui conducted an exit interview and provided a copy of this report along with appeal rights to Marvasia Smith, Facility Representative.

Investigation Findings:
13On March 1, 2023, at 11: AM, Licensing Program Analyst (LPA) Lucero Jauregui conducted a complaint inspection at New Alternatives, INC. NO 1 and met with Marvasia Smith, Facility Representative. The purpose of the inspection was to deliver the findings for the above complaint allegation. LPA Carol Anderson conducted an inspection of the facility on July 22, 2022, and no deficiencies were noted. During the investigation, LPA Anderson requested Client 1 (C1) and Client 2 (C2)'s Appraisal Needs and Service Plans, staff roster with contact information, staff schedule for July 2022, client roster and facility communication log notes for July 2022. During the investigation LPA Meza- Gonzalez conducted one staff interview (S4), LPA Jauregui conducted two client interviews (C2, C3), three staff interviews (S1-S3). LPA Jauregui conducted record review and conducted one client interview (C1). Confidential interviews revealed conflicting statements of facility staff not following emergency intervention plan to prevent minors from AWOLing. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: LUCERO JAUREGUI LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 08-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SO. Cal Sc/res, Metropolitan Dr. # San Diego, CA Facility Name: New Alternatives, INC. NO 1FACILITY NUMBER: VISIT DATE: 03/01/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion:
- Unsubstantiated Estimated Days of Completion:
- Unsubstantiated Estimated Days of Completion: 90

met_with: Marvasia Smith, Facility Representative


raw_content:
Narrative:
On January 06, 2023, the Department received a complaint report, with allegation of C1 is being emotionally abused while in care. Confidential interviews did not provide consistent statements and there were no witnesses to the event. Confidential interviews and records review for the incident did not provide a preponderance of evidence to prove or disprove the allegation of C1 is being emotionally abused while in care. Therefore, the allegation is unsubstantiated. LPA Jauregui conducted an exit interview and provided a copy of this report along with appeal rights to Marvasia Smith, Facility Representative.

Investigation Findings:
13On March 1, 2023, at 11: AM, Licensing Program Analyst (LPA) Lucero Jauregui conducted a complaint inspection at New Alternatives, INC. NO 1 and met with Marvasia Smith, Facility Representative. The purpose of the inspection was to deliver the findings for the above complaint allegation. LPA Meza- Gonzalez conducted an inspection of the facility on January 12, 2023, and no deficiencies were noted. During the investigation, LPA Meza- Gonzalez requested Client 1 (C1) Appraisal Needs and Service Plans, staff roster with contact information, and client roster. During the investigation LPA Meza-Gonzalez conducted two confidential interviews (S1, S2), LPA Jauregui conducted record review, three client interviews (C1 -C3), and four staff interviews (S3-S6). Confidential interviews revealed conflicting statements ofminor is being emotionally abused while in care. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: LUCERO JAUREGUI LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 08-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SO. Cal Sc/res, Metropolitan Dr. # San Diego, CA Facility Name: New Alternatives, INC. NO 1FACILITY NUMBER: VISIT DATE: 03/01/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion:
- Unsubstantiated Estimated Days of Completion:
- Unsubstantiated Estimated Days of Completion: 0


raw_content:
Narrative:
On February 16, 2023, the Department received a complaint report, with allegations of C1 was hit by another minor in care and staff does not ensure C1 is provided adequate food service. Confidential interviews did not provide consistent statements and there were no witnesses to the event. Confidential interviews and records review for the incident did not provide a preponderance of evidence to prove or disprove the allegation of C1 was hit by another minor in care and staff does not ensure C1 is provided adequate food service. Therefore, the allegation is unsubstantiated. LPA Jauregui conducted an exit interview and provided a copy of this report along with appeal rights to Marvasia Smith, Facility Representative.

Investigation Findings:
13On March 1, 2023, at 11: AM, Licensing Program Analyst (LPA) Lucero Jauregui conducted a complaint inspection at New Alternatives, INC. NO 1 and met with Marvasia Smith, Facility Representative. The purpose of the inspection was to deliver the findings for the above complaint allegations. LPA Jauregui conducted an inspection of the facility on January 22, 2023, and no deficiencies were noted. During the investigation, LPA Jauregui requested personnel roster, staff schedules/ contact information, client roster, emergency intervention plan-AWOL, SIR's, medical records and meal menu. During the investigation LPA Jauregui conducted record review, two client interviews (C1,C2), and four staff interviews (S1-S4). Confidential interviews revealed conflicting statements of minor hit another minor while in care and staff does not ensure minor is provided adequate food service. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: LUCERO JAUREGUI LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 08-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SO. Cal Sc/res, Metropolitan Dr. # San Diego, CA Facility Name: New Alternatives, INC. NO 1FACILITY NUMBER: VISIT DATE: 03/01/2023

Allegations:
- UnsubstantiatedEstimated Days of Completion:
- Unsubstantiated Estimated Days of Completion:
- Unsubstantiated Estimated Days of Completion: 0


raw_content:
Narrative:
Confidential interviews indicated that the incident took place while C1 was sitting at the kitchen table during a group meeting and another incident occurred when C1 was sitting next to C2 at the movie theater. Confidential witnesses didn't provide any relevant information. Based on confidential interviews and information gathered during the investigation, the allegation that C1 was inappropriately touched by C2 due to lack of supervision may have occurred, however, is not supported or proven by the evidence gathered. Therefore, the allegation is determined to be unsubstantiated. An exit interview was conducted to appeal rights provided and a copy of this report was provided to Program Director Tracey Renwick.

Investigation Findings:
13On July 23, 2024, 11:50AM, Licensing Program Analyst (LPA) Carol Anderson met with Program Director Tracey Renwick to deliver the finding of the above allegation. During the investigation, LPA interviewed two of three clients, two of three staff. LPA reviewed client 1 (C1) and client 2 (C2). LPA attempted to interview additional clients. LPA was unsuccessful. LPA reviewed C1 and C2's Appraisal Needs and Services Plans as well as Special Incident Reports. October 2, 2023, the Department received a complaint alleging due to lack of supervision minor was physically assaulted by another minor while in care. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Dawn Segura LICENSING EVALUATOR NAME: Carol Anderson LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 08-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SAN DIEGO RO, METROPOLITAN DR. # San Diego, CA Facility Name: New Alternatives, INC. NO 1FACILITY NUMBER: VISIT DATE: 07/23/2024

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Tracey Renwick, Program Director


raw_content:
Narrative:
It was reported that clients were able to use the staff shower however, clients were refusing to use the restroom due to the restroom being dirty. Confidential interviews revealed that sometime in late October to early November, a plastic panel was installed in the bathroom shower located near clients' rooms. Confidential interviews revealed that the need to install the plastic panel was due to water continuously falling out of the shower causing water damage to the wall and base board of the bathroom. Confidential interviews revealed that the panel was installed in phases and after completely being installed, clients were unable to use it for the sealant to completely dry. Confidential interviews revealed that a sign was added to the shower informing clients not to use it. Confidential interviews did not reveal an exact time of how long the note remained posted and how long the shower remained in out of use status. Confidential interviews revealed that clients were instructed to use the second full bathroom located in the facility which can be used by both clients and staff. Confidential interviews revealed that staff informed clients to utilize the alternative bathroom shower while the other remained inoperable. Confidential interviews revealed clients were not utilizing the alternative shower due to it being small and "dirty" however, other confidential interviews revealed that the shower was not dirty but rather old. During a walk-through inspection completed by LPA Saeteurn on November 14, 2024, LPA Saeteurn was able to confirm that the shower located in the bathroom near client rooms had a plastic panel added and was being used once again by clients. Additionally, an inspection of the alternative bathroom near the facility kitchen revealed the shower was smaller in size compared to the bathroom near client bedrooms, and it appeared worn with superficial cracks on the tile flooring. Confidential interviews revealed that clients are encouraged to clean after themselves, however, the facility has also hired staff who are responsible for the cleaning of the facility. Additionally, during the walk through performed by LPA Saeteurn on November 14, 2024, a staff member was seen cleaning the facility grounds. Based on interviews and observations, the allegation that facility staff did not ensure client's shower was clean and in good repair is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation occurred. Continued... An exit interview was conducted with Tracey Renwick, Facility Administrator. A copy of this report and appeal rights were provided and reviewed with Tracey Renwick, whose signature on this report confirms receipt of these documents.

Investigation Findings:
13On February 6, 2025, at 9: AM, Licensing Program Analyst (LPA) Abby Saeteurn made an unannounced visit to New Alternatives #1 and met with Tracey Renwick, Facility Administrator to deliver findings to the above stated allegation. LPA Saeteurn initiated a complaint inspection at the facility on November 14, 2024, at 02: PM and no immediate deficiencies were observed. During the investigation, LPA Saeteurn interviewed clients (C1-C3) staff (S1-S2), witnesses (W1 - W2), and reviewed pertinent facility records. In addition, LPA Saeteurn attempted to interview C4, however C4 declined to be interviewed. On November 12, 2024, Community Care Licensing received a complaint alleging that facility staff did not ensure client's shower was clean and in good repair. It was reported that on November 04, 2024, the client restroom in the facility had been out of order since November 01, 2024. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Dawn Segura LICENSING EVALUATOR NAME: Abby Saeteurn LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 08-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SAN DIEGO RO, METROPOLITAN DR. # San Diego, CA Facility Name: New Alternatives, INC. NO 1FACILITY NUMBER: VISIT DATE: 02/06/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Tracey Renwick, Facility Administrator


raw_content:
Narrative:
During the investigation, confidential interviews reveal the facility provides therapeutic serves to all resident on site in the form of individual and group therapy. Confidential interviews reveal that all residents of the facility are informed of the expectation of participating in such services upon intake, however, residents will sometimes decline to participate. Confidential interviews revealed that although clients have the option to refuse services, facility staff will encourage residents to participate. A confidential interview and review of records revealed C1 was a resident at the facility from December 11, 2024, through January 16, 2025. A confidential interview and a review of records revealed that during C1's stay at the facility, C1 participated in individual therapy sessions on December 13, 2024, January 7, 2025, and January 13, 2025, however, conflicting confidential interviews revealed C1 did not receive therapeutic services while at the facility. Additionally, a review of records revealed C1 missed one therapy session on December 20, 2024, due to S2 missing the contracted therapy. Based on conflicting confidential interviews and record review the allegation staff did not ensure a minor received regular therapy or counseling while in care is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation occurred. An exit interview was conducted with Program Director, Tracey Renwick. A copy of this report and appeal rights were provided and reviewed with Tracey Renwick, whose signature on this report confirms receipt of these documents.

Investigation Findings:
13On June 5, 2025, at 11: AM, Licensing Program Analyst (LPA) Abby Saeteurn, made an unannounced visit to New Alternatives #1 and met with Program Administrator, Tracey Renwick, to deliver findings to the above stated allegation. LPA Saeteurn initiated a complaint inspection at the facility on February 13, 2025, at 1: PM and no immediate deficiencies were observed. During the investigation, LPA Saeteurn interviewed Clients (C3 and C4), Staff (S1, S3, and S4), Authorized Representatives (AR1-AR2), and one witness (W1). Despite attempts, LPA Saeteurn was unable to complete interviews with Clients (C1 and C2) and Staff (S2). Attempts to reach C1 and S2 were unsuccessful, and C2 declined to be interviewed. On February 10, 2025, Community Care Licensing (CCL), received a complaint alleging that while C1 was placed at New Alternatives #1, C1 did not receive regular therapy or counseling while in placement. The complaint specified that C1 only received one initial assessment and one session after the completion. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Dawn Segura LICENSING EVALUATOR NAME: Abby Saeteurn LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 08-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION SAN DIEGO RO, METROPOLITAN DR. # San Diego, CA Facility Name: New Alternatives, INC. NO 1FACILITY NUMBER: VISIT DATE: 06/05/2025

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


summary: Facility Evaluation

raw_content:
Narrative:
An unannounced Psychotropic Medication Inspection was conducted by Licensing Program Analyst (LPA) Joon Choi on 04/27/2026 at 09: AM. This case management inspection is conducted pursuant to Health and Safety Code Section 1538.9 (a)(2). During the inspection, LPA Choi met with Administrator Tracey Renwick. With the Administrator's assistance, a tour was conducted of the facility and a review of the facility's Program Statement and Plan of Operation was conducted. LPA reviewed 1 child's records and 2 of staff personnel files on site at the facility. LPA reviewed 1 child's psychotropic medications and medication records. LPA interviewed 1 staff on site to discuss the facilities policies and procedures of operation. LPA will attempt an interview with 1 client at a later date and/or time. (the lone eligible client was not present at the time of this visit) LPA Choi conducted an exit interview with Administrator Tracey Renwick, and provided a copy of this licensing report (LIC 809). No deficiencies are being cited at this time.

met_with: Tracey Renwick, Administrator


facility_name: NEW ALTERNATIVES, INC. #16

raw_content:
Narrative:
making false allegations against staff and denied having knowledge of any incident in which C1 or any other client in care was mistreated or manhandled by any staff for wanting to get a snack. Confidential interviews also denied that clients are ever denied ibuprofen for pain; unless it is prohibited by a nurse or because not enough time has elapsed since the previous dose. Regarding allegation that C1's belongings were removed from their bedroom as a form of punishment, confidential interviews stated that removal of items is done in order to prevent clients from throwing objects at staff and others during behavioral episodes, and not as a form of punishment. Confidential interviews also denied any knowledge of any staff having teased or made fun of C1's teeth. While other confidential information received by Licensing Office stated that these allegations had occurred. LPA Mena was unable to interview C1 regarding any of these allegations, due to their current whereabouts being unknown. Based on confidential interviews and information provided, the allegations that Facility Staff mishandled, did not provide medication, demonstrated an inappropriate form of discipline, as well as spoke inappropriately about minor in care, more specifically that Client # 1 (C1) was pushed, denied medication, had all belongings removed from bedroom as a form of punishment, as well as was made fun of by staff for having a gap in her teeth, may have occurred, however is not supported or proven by evidence. Therefore, the above allegations are unsubstantiated at this time. Exit interview was conducted and a copy of this report was provided

Investigation Findings:
13LPA Mena met with Assistant Program Director, Shomari Bond to discuss the investigative findings for the above stated allegations. An investigation was conducted by LPAs Gloria Meza and Daniel Mena regarding allegations. LPAs Meza and Mena conducted an inspection to the Sort Term Residential Treatment Program (STRTP) on December 18, 2020 at 1:00pm and on June 18, 2021 at 11:12am. No immediate hazards observed. LPAs interviewed six staff members (S1, S2, S3, S4, S5, & S6), as well as reviewed client and facility records. Community Care Licensing received information on December 15, 2020 alleging that Facility Staff mishandled, did not provide medication, demonstrated an inappropriate form of discipline, as well as spoke inappropriately about minor in care, more specifically that Client # 1 (C1) was pushed, denied medication, had all belongings removed from bedroom as a form of punishment, as well as was made fun of by staff for having a gap in her teeth. Information obtained did not corroborate the allegations with a preponderance of evidence. Confidential interviews stated that C1 had a history of UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Natasha Dunlap LICENSING EVALUATOR NAME: Daniel Mena LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 08-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, FACILITY NAME: NEW ALTERNATIVES, INC. #16FACILITY NUMBER: VISIT DATE: 07/19/2021

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Shomari Bond


raw_content:
Narrative:
provided the passcode to unlock it, after it was suspected by staff that C1 had been using personal cellphone to bring drugs into the facility. According to confidential information, after a search of C1's cellphone was conducted it was confirmed that C1 had been using cellphone to purchase marijuana. Confidential interviews stated that C1's cellphone was confiscated in accordance with prudent parenting standards, and it was not to be returned until C1's discharge from the facility. LPA Mena spoke to C1's County Social Worker who stated that they were aware of the incident and in agreement with facility's plan of action regarding this matter. Confidential interviews also stated that C1 was always allowed to make confidential phone calls from the unit's phone like any other client. While other confidential information obtained by Licensing Office stated that cellphone was confiscated and searched without C1's consent, which prevented her from making and receiving confidential calls and messages. LPA Mena was unable to interview C1 regarding these allegations, due to C1 being unresponsive to LPA Mena's requests to speak with C1. Based on confidential interviews and information provided, the allegations that Facility staff made an unreasonable search of youth's personal belongings, as well as is not allowing youth to make confidential calls, more specifically that Client # 1 (C1) had her personal cellphone searched and confiscated without consent, and as a result is not allowed to make calls to County Social Worker and family, may have occurred, however is not supported or proven by evidence. Therefore, the above allegations are unsubstantiated at this time. Exit interview was conducted and a copy of this report was provided.

Investigation Findings:
13LPA Mena met with Assistant Program Director, Shomari Bond to discuss the investigative findings for the above stated allegations. An investigation was conducted by LPAs Gloria Meza and Daniel Mena regarding allegation. LPA Meza conducted an inspection to the Sort Term Residential Treatment Program (STRTP) on January 14, 2021 at 2:30pm. No immediate hazards observed. LPAs interviewed seven staff members (S1, S2, S4, S5, S6, S7 & S8), County Social Worker (CSW), as well as reviewed client and facility records. Community Care Licensing received information on January 08, 2021 alleging that Facility Staff made an unreasonable search of youth's personal belongings, as well as is not allowing youth to make confidential calls, more specifically that Client # 1 (C1) had her personal cellphone searched and confiscated without consent, and as a result is not allowed to make calls to County Social Worker and family. Information obtained did not corroborate the allegations with a preponderance of evidence. Confidential interviews denied that C1 had her cellphone searched without reason and without consent. According to confidential interviews, C1 voluntarily surrendered cellphone to staff and UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Natasha Dunlap LICENSING EVALUATOR NAME: Daniel Mena LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 08-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, FACILITY NAME: NEW ALTERNATIVES, INC. #16FACILITY NUMBER: VISIT DATE: 07/19/2021

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
in at will. While other confidential information obtained by Licensing Office stated that the allegation had occurred, and that C1 was locked out on three occasions, two of which were in the rain. LPA Mena was unable to speak to C1 due to C1 being unresponsive to LPA Mena's attempt to speak with them about these allegations. Based on confidential interviews and information provided, the allegation that Facility Staff used an inappropriate for of punishment, more specifically that Child # 1 (C1) was locked out of the facility unit in the rain on two occasions, may have occurred, however is not supported or proven by evidence. Therefore, the above allegation is unsubstantiated at this time. Exit interview was conducted and a copy of this report was provided

Investigation Findings:
13LPA Mena met with Assistant Program Director, Shomari Bond to discuss the investigative findings for the above stated allegation. An investigation was conducted by LPAs Gloria Meza and Daniel Mena regarding allegation. LPA Meza conducted an inspection to the Sort Term Residential Treatment Program (STRTP) on January 14, 2021 at 3:15pm and on February 22, 2021 at 9:30am. No immediate hazards observed. LPAs interviewed six staff members (S1, S2, S3, S4, S5 & S6), as well as reviewed client and facility records. Community Care Licensing received information on January 11, 2021 alleging that Facility Staff used an inappropriate form of punishment, more specifically that Child # 1 (C1) was locked out of the facility unit in the rain on two occasions. Information obtained did not corroborate the allegation with a preponderance of evidence. Confidential interviews denied that C1 or any of the client was aver locked out of the unit as a form of punishment. According to confidential information received during interviews, the facility unit doors that lead to the outdoor area always remain unlocked, allowing clients to come UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Natasha Dunlap LICENSING EVALUATOR NAME: Daniel Mena LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 08-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, FACILITY NAME: NEW ALTERNATIVES, INC. #16FACILITY NUMBER: VISIT DATE: 07/19/2021

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
On February 17, Community Care Licensing received allegations that facility staff improperly restrained youth, staff speak inappropriately to youth in care and staff threaten youth in care. Specifically, it was reported C3 had scratches on their back from a restraint and staff threatened C3, saying "they would kick [C3] out". In Addition, C2 had marks left on their arm from a restraint, and that S1 has cussed C2 out in the past. Confidential interviews revealed that C2 is known to make marks on themself. Confidential interviews revealed that C2 did not seek medical attention after restraint. Confidential interviews revealed C3 did have scratches on their back which occurred during physical education in the morning and C3 did not request to see nurse for scratches. Confidential interviews noted that C3 never mentioned scratches on their back. In addition, there were no witnesses to any staff telling C3 "they will kick [C3] out". Confidential interviews could not confirm or dispute that facility staff improperly restrained youth or spoke inappropriately to youth in care and staff threatened youth in care. Based on confidential interviews and record review, although the allegations of Facility staff improperly restrained youth, Staff speak inappropriately to youth in care, and Staff threaten youth in care may or may not have occurred, however it is not supported or proven by the evidence. Therefore, the allegations are unsubstantiated at this time. An exit interview was conducted, and a copy of this report was provided along with appeal rights New Alternatives, Inc. # Facility Manager 1, Jared Farmer.

Investigation Findings:
13On October 1, 2021 at 10: AM, Licensing Program Analyst (LPA), Danielle Garcia, met with Facility Manager 1, Jared Farmer to deliver the finding for the above stated allegation. The investigation was conducted by Licensing Program Analyst (LPA) Danielle Garcia and LPA Gloria Meza Gonzalez. LPA Meza-Gonzalez initiated the investigation on February 22, 2021 and deficiencies were noted at time of inspection. During the investigation, LPA Garcia and LPA Meza-Gonzalez conducted interviews with Client 1(C1), Client 2 (C2), Client 3 (C3), Staff 1 (S1), Staff 2 (S2), Staff 3 (S3), Staff 4 (S4), Staff 5 (S5) and Assistant Director (D1). In addition, Special Incident Reports and facility records were reviewed. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Danielle Garcia LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 08-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, METROPOLITAN DR. # San Diego, CA Facility Name: New Alternatives, INC. #16FACILITY NUMBER: VISIT DATE: 10/01/2021

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Jared Farmer


raw_content:
Narrative:
stated that the daily safety checks are conducted to ensure that there is no broken equipment in the room and that required items are available. It was stated that clients belongings are not searched, but their room is cleaned and laundry is stored away. Information obtained stated that if contraband is observed in the clients' rooms, administration is notified and administrators make the decision to remove and store in clients' belongings. Information obtained from County Social Worker stated there were no concerns regarding Client #1's room being checked daily. County Social Worker stated the facility did advise the daily checks and it is for the safety of all clients. County Social Worker stated prior searches have resulted in finding contraband; therefore, the checks are necessary. County Social Worker stated there were no concerns. LPA was unable to obtain additional information regarding the allegation due to client refusing to interview. Based on interviews and information obtained, staff made an unreasonable search of Client #1's personal belongings, may or may not have occurred; therefore, the allegations is unsubstantiated at this time.

Investigation Findings:
13On December 20, 2021 at 1: PM, Licensing Program Analyst (LPA) Jazmond Harris met with Assistant Program Director, Shomari Bond to deliver the findings for the investigation pertaining to the listed allegation. LPA Gloria Meza initiated the investigation on June 17, 2021 and interviewed Assistant Director. During the investigation, LPA Harris conducted interviews with Facility Managers and County Social Worker. LPA Harris was unable to interview Staff Member #1 due to the employee resigning and contact information disabled. LPA Harris also was unable to obtain information from Client (See Confidential Names List (LIC 811) dated December 20, 2021) due to Client refusing. On June 10, 2021, Community Care Licensing (CCL) received information which stated facility staff made an unreasonable search of client's belongings. It was reported that Staff Member #1 searched and removed some items from Client #1's belongings. Information from Administration and Facility Managers explained the facility's procedures pertaining to searches. It was advised that the facility conducts daily safety checks of client's rooms. It was advised that all clients and representatives are aware of the protocol. It was further UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Natasha Dunlap LICENSING EVALUATOR NAME: Jazmond D Harris LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 08-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, FACILITY NAME: NEW ALTERNATIVES, INC. #16FACILITY NUMBER: VISIT DATE: 12/20/2021

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Assistant Program Director-Shomari Bond


raw_content:
Narrative:
restrained on 05/06/21 due to self-injurious behaviors and becoming physically assaultive towards staff, confidential interviews denied that C1 was ever pinched, pushed or touched near vaginal area during this restraint. Confidential interviews denied having knowledge or having seen bruises or injuries on C1 after restraint. Confidential interviews also denied that staff failed to intervene during incident in which C1 attempted to self-harm with objects inside their bedroom. While other confidential information received by licensing office stated that the allegations had occurred and that staff had pushed and pinched C1 on their legs near their private parts during restraint, resulting in bruising Based on confidential interviews and information obtained, the allegations that facility staff did not prevent Child # 1 (C1) from self-harming, as well as inappropriately touched and caused injuries to C1 during a restraint, may have occurred, however is not supported or proven by evidence. Therefore, the above allegations are unsubstantiated at this time. Exit interview was conducted and a copy of this report was provided

Investigation Findings:
13LPA Mena met with Assistant Program Director, Shomari Bond to discuss the investigative findings for the above stated allegations. An investigation was conducted by LPAs Gloria Meza and Daniel Mena regarding allegations. LPA Meza and Mena conducted an inspection to the Short Term Residential Therapeutic Program (STRTP) on May 18, 2021 at 3:30pm and LPA Mena on December 01, 2021 at 1:10pm. No immediate hazards observed. LPAs interviewed four staff (S1, S2, S3 & S4), one of one foster children (C1), as well as reviewed client and facility records. Community Care Licensing received information on May 10, 2021 alleging that facility staff did not prevent Child # 1 (C1) from self-harming, as well as inappropriately touched and caused injuries to C1 during a restraint. Information obtained did not corroborate the allegations with a preponderance of evidence. Confidential interviews denied allegations that any staff had ever pinched, pushed, inappropriately touched or handled C1 in a rough manner during restraint. According to confidential interviews, although C1 was UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Natasha Dunlap LICENSING EVALUATOR NAME: Daniel Mena LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 08-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, FACILITY NAME: NEW ALTERNATIVES, INC. #16FACILITY NUMBER: VISIT DATE: 01/27/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
inappropriately handled. While other confidential information received by Licensing Office stated that this allegation had occurred, and that S1 had improperly handled C1 during restraint and had pulled their hair and pushed them to the ground. LPA Mena was unable to interview Staff # 1 (S1) and Child # 1 (C1) regarding this allegation, due to S1 no longer working at facility and being unresponsive to LPA Mena's attempts to contact them, as well as C1's legal guardian not granting LPA permission to speak to C1 about this allegation. Based on confidential interviews and information obtained, the allegation facility staff member inappropriately handled group home child, more specifically that Staff # 1 (S1) had grabbed Child # 1 (C1) by the hair and pulled C1 down to the ground during a restraint, may have occurred, however is not supported or proven by evidence. Therefore, the above allegation is unsubstantiated at this time. Exit interview was conducted and a copy of this report was provided

Investigation Findings:
13LPA Mena met with Assistant Program Director, Shomari Bond to discuss the investigative findings for the above stated allegation. An investigation was conducted by LPAs Gloria Meza and Daniel Mena regarding allegations. LPA Meza and Mena conducted an inspection to the Short Term Residential Therapeutic Program (STRTP) on July 09, 2021 at 1:00pm and LPA Mena on February 02, 2022 at 10:31am. No immediate hazards observed. LPAs interviewed three staff (S2, S3, S4), one of two foster children (C2), as well as reviewed client and facility records. Community Care Licensing received information on June 30, 2021 alleging that facility staff member inappropriately handled group home child, more specifically that Staff # 1 (S1) had grabbed Child # 1 (C1) by the hair and pulled C1 down to the ground during a restraint. Information obtained did not corroborate the allegation with a preponderance of evidence. Confidential interviews denied allegations that any staff, including S1, had ever pulled, pushed, or inappropriately handled C1 during restraint. According to confidential interviews, S1 conducted restraint according to protocol and training and that C1 was not UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Natasha Dunlap LICENSING EVALUATOR NAME: Daniel Mena LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 08-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, FACILITY NAME: NEW ALTERNATIVES, INC. #16FACILITY NUMBER: VISIT DATE: 04/11/2022

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:


raw_content:
Narrative:
On August 24, 2021, the Department received allegations that staff mishandled a C1's personal belongings while in care, staff mistreated a C1 while in care, staff did not seek timely medical attention for a C1 while in care, C1 did not have access to a telephone while in care and staff mishandle minors while in care. Confidential interviews revealed that S1 and S2 conducted a room search for contraband in C1's room. Additional interviews revealed inconsistencies in how the room search was conducted that staff was throwing C1's belongings and slamming furniture. Confidential interviews revealed that allegedly S1 and S2 mocked and laughed at C1 regarding C1's gender identity during the room search, however, the interviews revealed that C1 was laughing during the room search therefore there are inconsistencies in the interviews. Confidential interviews revealed allegedly staff did not provide medical attention when C1 requested it however staff had to contact medical response team twice due to the team not responding in a timely manner at the first request. Confidential interviews revealed that C1 had access to make phone calls to people on C1's county approved list however C1 wanted to call a person, who is not on C1's approved list. Confidential interviews revealed that the staff is allegedly dragging youths by their arms and pushing them around however no staff has witnessed the alleged incident. There were no witnesses to the alleged incidents. Based on confidential interviews the allegations staff mishandled a C1's personal belongings while in care, staff mistreated a C1 while in care, staff did not seek timely medical attention for a C1 while in care, C1 did not have access to a telephone while in care and staff mishandle minors while in care may or may not have occurred, however, the allegation is not supported or proven by the evidence gathered. Therefore, the allegation is determined to be unsubstantiated. No deficiencies were cited. An exit interview was conducted and a copy of this report and appeal rights were emailed to ADP Bond due to printer malfunction.

Investigation Findings:
13On May 6, 2022, at 2: PM, Licensing Program Analyst (LPA) Gloria Meza-Gonzalez conducted an unannounced complaint inspection at the above facility. LPA Meza-Gonzalez met with Assistant Program Director (APD) Shomari Bond. The purpose of the inspection was to deliver the findings of the complaint investigation. LPA Meza-Gonzalez conducted a safety check on August 31, 2021, and no issues were found. During the investigation, LPA Meza-Gonzalez interviewed three out of three staff (Staff #1 [S1], Staff #2 [S2], and Staff #3 [S3]), Assistant Program Director #2 (APD2), Senior Protective Service Worker (SPSW) and Biological Father (BD). Interview for Client #1 (C1) was denied. In addition, the following records were reviewed: Incident reports and county reports. See LIC C page 2. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Ann Valenzuela LICENSING EVALUATOR NAME: Gloria Meza-Gonzalez LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 08-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, METROPOLITAN DR. # San Diego, CA Facility Name: New Alternatives, INC. #16FACILITY NUMBER: VISIT DATE: 05/05/2022


raw_content:
Narrative:
This agency received allegation that facility staff refused to transport youth back to the facility. Confidential interviews disclosed that while AWOL, C1 called S1 for a ride from AWOL status and S1 refused. Interview with S1 denied allegation, revealed S1 was the only staff on site and had to call for assistance. Interview with FM disclosed that clients were at a party while AWOL, requested a ride and did not want to wait for other staff to arrive. Other confidential interviews revealed that clients called law enforcement to pick them up. Based on confidential interviews and record review, the allegations that STRTP staff are not preventing clients from going AWOL and that staff refused to transport clients back to the facility may have occurred, however is not supported or proven by evidence. Therefore, the allegations are unsubstantiated at this time. A copy of this report, LIC811 and Appeals Rights were provided and explained to Senida Zamora.

Investigation Findings:
13On December 16, 2021 at 2: PM, Licensing Program Analyst (LPA) Anastasia Flores met with New Beginnings Residential Treatment (STRTP) Administrator, Senida Zamora to deliver the findings of the above allegations. On August 27, 2021 at 2: PM, LPA conducted a safety inspection of the facility and no deficiencies were noted. Copies of client roster, staff roster, STRTP legal communication log and special incident reports (SIR's) dated 08/09/21 and 08/11/21 were obtained. Interviews were conducted with client's #1, #3, STRTP Facility Manager (FM) and staff #1 (S1). LPA's attempts to interview client #2 (C2) was unsuccessful. On August 11, 2021 this agency received allegation that STRTP staff are not preventing clients from going AWOL. Confidential interviews disclosed that S1 does not turn on the STRTP alarm until the clients have went AWOL. Interview with S1 denied allegation, revealing she uses positive redirection with clients. Confidential records review disclosed that staff utilized positive redirection prior to clients going AWOL. UnsubstantiatedEstimated Days of Completion: SUPERVISORS NAME: Christina Barnes LICENSING EVALUATOR NAME: Anastasia Flores LICENSING EVALUATOR SIGNATURE: I acknowledge receipt of this form and understand my licensing appeal rights as explained and received. FACILITY REPRESENTATIVE SIGNATURE: This report must be available at Child Care and Group Home facilities for public review for 3 years. LIC9099 (FAS) - (06/04)Page: 1 of Control Number 19-CR- STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY COMPLAINT INVESTIGATION REPORT (Cont)CALIFORNIA DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING DIVISION CCLD Regional Office, MAIN ST., SUITE FACILITY NAME: NEW BEGINNINGS RESIDENTIAL TREATMENT FACILITIESFACILITY NUMBER: VISIT DATE: 12/16/2021

Allegations:
- UnsubstantiatedEstimated Days of Completion: Unsubstantiated Estimated Days of Completion: Unsubstantiated Estimated Days of Completion:

met_with: Senida Zamora