Residential facilities providing religious, behavioral, and mental health treatment to children exist in all 50 states. Some of these facilities are known to be part of the Troubled Teen Industry, while others have not yet been verified. Any facility where children live and receive care requires additional oversight. This directory helps communities monitor local programs and advocate for accountability.
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Reporting abuse in New York
New York has something most states do not: the Justice Center for the Protection of People with Special Needs, created by statute in 2013, with its own 24-hour register, its own investigators and the power to support criminal prosecution. It says every allegation is investigated to conclusion, and it provides advocates to victims and families during the investigation. If the program is a New York state-operated, licensed or certified facility, this is the strongest channel in the state.
The therapist's licensing board
Holds the individual clinician's licence and can suspend or revoke it.
New York Office of the Professions, Office of Professional Discipline
Multiple professions
Investigates professional misconduct by anyone licensed by the State of New York - psychologists, mental health counselors, marriage and family therapists, creative arts therapists, psychoanalysts and social workers - and illegal practice by the unlicensed. Outcomes run from a warning letter to revoking the licence.
Use this whenA licensed mental health professional in New York, or someone practising without the licence.
HowComplete the discipline complaint form and post it to the regional Office of Professional Discipline nearest where the incident happened, or fax it. Complaints must be in writing; they cannot be made by phone, though you can call for help with the form.
Investigators in the regional office may consult members of the State board for that profession before deciding.
1-800-442-8106For information on filing. The complaint itself has to be in writing. Fax 212-951-6420.
Inspects the facility itself and can cite, fine, suspend or close it.
New York OCFS and OMH residential facility oversight
The Office of Mental Health regulates residential treatment facilities for children and youth, and the OCFS Regional Office investigates child abuse and neglect allegations involving facilities OMH licenses or operates. Between them they hold the licence and investigate what happens inside it.
Use this whenA New York residential treatment facility - unsafe conditions, inadequate supervision, hygiene and health neglect, anything that is a standards failure rather than one person's conduct.
HowReport through the OCFS portal or the Statewide Central Register. For a licensed facility the Justice Center's Vulnerable Persons Central Register is usually the stronger route.
1-800-732-5207Statewide Central Register line used for reports about facilities.
Child protection, the Attorney General, and the criminal side.
New York Statewide Central Register of Child Abuse and Maltreatment
The state's child abuse hotline, run by the Office of Children and Family Services. Takes reports from the general public and routes them to the local child protective service for investigation.
Use this whenA child at a New York program. Neighbours, relatives and concerned citizens can all use the public line.
HowCall the 24-hour toll-free line. If a child is in immediate danger, call 911 or the local police first.
1-800-342-372024 hours a day. TDD/TTY 1-800-638-5163, or have a Video Relay provider call the main number.
Bodies with a right to investigate, and advocates who can act for you.
New York State Justice Center for the Protection of People with Special Needs
Runs the Vulnerable Persons Central Register, a 24-hour hotline for abuse, neglect, financial misappropriation and any significant incident threatening the health, safety or welfare of someone in a New York state-operated, licensed or certified facility. It investigates every allegation to conclusion, and works with prosecutors on criminal cases arising from them.
Use this whenA young person with special needs - which includes a mental health diagnosis - receiving services at a New York state-operated, licensed or certified facility or program.
HowCall the Vulnerable Persons Central Register. If somebody is in immediate danger, call 911 first.
The Justice Center provides advocates who answer questions about the process and give case updates during an investigation - unusual, and worth using.
1-855-373-2122Vulnerable Persons Central Register, 24 hours a day. Advocates for victims and families on 1-800-624-4143.
New York's Protection and Advocacy agency, with federal authority to investigate abuse and neglect of people with disabilities in facilities, a right of access to them, and free legal advocacy.
Use this whenA New York program where the young person has a disability or a mental health diagnosis.