California

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Facilities in California

Residential facilities providing religious, behavioral, and mental health treatment to children exist in all 50 states. Some of these facilities are known to be part of the Troubled Teen Industry, while others have not yet been verified. Any facility where children live and receive care requires additional oversight. This directory helps communities monitor local programs and advocate for accountability.

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Reporting abuse in California

California has a trap that catches families constantly. The Board of Behavioral Sciences warns that a complaint filed by anyone other than the client may be impossible to pursue, because the client owns the confidentiality of their own treatment records - so a parent complaining about their adult child's therapist, or a sibling complaining for a survivor, may need signed authorisations from everyone involved before the Board can investigate at all. Sort that out before you file, not after.

The therapist's licensing board

Holds the individual clinician's licence and can suspend or revoke it.

California Board of Behavioral Sciences

Multiple professions

Licenses and disciplines marriage and family therapists, clinical social workers, professional clinical counselors and educational psychologists, and registers their associates. It can file a formal Accusation leading to probation, suspension or revocation of a licence.

A third-party complaint may be impossible for it to pursue unless everyone involved authorises release of the treatment records. An anonymous complaint will be reviewed but, in the Board's own words, may be impossible to pursue without documented evidence.

Use this whenAn LMFT, LCSW, LPCC or LEP, or one of their registered associates. Psychologists are the separate Board of Psychology.

HowFile online through DCA BreEZe, or post the Consumer Complaint Form and Authorization Release. It must be in writing, and first-hand, verifiable detail counts for much more than anything else, including contact details for anyone who can corroborate it.

The Board says it reviews every complaint whatever its source, acknowledges receipt in writing where it can, and writes to you again if the disposition changes.

The agency that licenses the program

Inspects the facility itself and can cite, fine, suspend or close it.

California Community Care Licensing Division, Centralized Complaint and Information Bureau

Licenses and inspects Short-Term Residential Therapeutic Programs, group homes and the other children's residential facilities, investigates complaints, and publishes what it finds against each facility.

Use this whenThe facility. The Community Care Facility search lets you look a program up first and read its licensing record.

HowCall the hotline, or complain online, by email, letter or fax.

The Division says you may remain anonymous.

Law enforcement and legal channels

Child protection, the Attorney General, and the criminal side.

Your county Child Protective Services hotline

California has no statewide child abuse hotline. Each county runs its own 24-hour line, staffed by trained social workers, and that county agency investigates.

Use this whenA child at a California program. Report to the county the program sits in, not the county you live in.

HowFind the county's hotline through the state's reporting page and call it. In an emergency, 911.

If it is the county child welfare agency itself that has mishandled things, the state takes complaints about county agencies separately.

Takes anonymous reports Mandatory reporters use this channel Checked 22 September 2026 · sources: cdss.ca.gov, cdss.ca.gov

Oversight and advocacy

Bodies with a right to investigate, and advocates who can act for you.

Disability Rights California

California's Protection and Advocacy agency and the largest in the country. Federal authority to investigate abuse and neglect of people with disabilities in facilities, a right of access to them, and free legal advocacy.

Use this whenA California program where the young person has a disability or a mental health diagnosis.

HowContact the intake line.

Anonymous reports carry less weight Checked 22 September 2026 · source: ndrn.org

National reporting channels, and the same list for other states