New Hope Youth Center

Violation established, special investigation : CCI Rule 400.4160 Emergency restraint

The facility is found in noncompliance as Youth A was placed in an unwarranted restraint due to trying to throw a rock to break Supervisor 1’s car window. Technical Assistance: An escort is only to be used to guide a youth, while the youth has free movement. If the youth does not have free movement due to staff holding youth or forcing them to go somewhere the youth lacks free movement and this is considered a restraint, which requires the restraint procedure to be followed.

Violation established, special investigation : CCI Rule 400.4127 Staff to resident ratio

The facility is found in non-compliance of maintaining ratio. Based on interviews and video, the facility does not maintain the ratio of one staff to supervise three youth. Rather the facility was staffing 1 staff for three youth in the building and not in direct supervision as interviews and video indicate more than three youth were allowed to be upstairs with one staff.

Repeat violation established, special investigation : CCI Rule 400.4126 Sufficiency of staff

The facility is found in non-compliance as there is not sufficient staff to address the issues occurring in the home. Currently the facility is staffing the house based on the ratio of one staff to three youth, however due to the current increase in incidents in the house this has caused staff to need to address incidents resulting in staff not being able to supervise the other youth in the home. TECHNICAL ASSISTANCE: The facility should address the concern of peers providing first aid to peers as staff who are trained in first aid should be providing first aid to youth.

Repeat violation established, special investigation : CCI Rule 400.4126 Sufficiency of staff

The facility is found in noncompliance as per youth and staff interviews, Youth C’s safety plan review, as well as video review, staff did not supervise Youth C the entire time she was in the backyard. Staff 3 followed Youth C outside but failed to keep Youth C in line of sight as Staff 3 came back into the house leaving Youth C unattended for approximately six minutes. Earlier in the day Youth C had been to the hospital for saying she wanted to kill herself and stated she overdosed on medication. TECHNICAL ASSISTANCE: Technical assistance was offered to train staff when youth are actively self-harming in front of staff and how staff are to best assess the situation and respond.

Violation established, special investigation : CCI Rule 400.4127 Staff to resident ratio

The facility is found in noncompliance as per Administrator and Consultant interviews and documentation review the facility was out of ratio on May 1, 2026, during second shift.

Repeat violation established, special investigation : CCI Rule 400.4126 Sufficiency of staff

The facility is found in noncompliance as per staff and youth interviews and body camera review, the facility is lacking sufficient staffing and programing to decrease the assistance of law enforcement.

Violation established, special investigation : CCI Rule 400.4163 Health status assessment; notification; debriefing; reporting

The facility is found in noncompliance for not documenting Youth A and Youth C being restrained by Staff 1.

Repeat violation established, special investigation : CCI Rule 400.4126 Sufficiency of staff

The facility is found in non-compliance as per youth and staff interviews and documentation review, the facility is lacking sufficient staffing and programing to decrease AWOLs and law enforcement involvement due to the youths’ behaviors. 5

Violation established, special investigation : CCI Rule 400.4150 Incident reporting

The facility is found in noncompliance as the facilities policy and the licensing rule require the facility immediately report AWOL’s to the Division of Child Welfare Licensing Consultant and the facility did not immediately report Youth A, Youth B, Youth C, and Youth D’s going AWOL. The facility did not follow internal policy and notify DCWL of the youth’s return.

Violation established, special investigation : CCI Rule 400.4150 Incident reporting

The facility is found in noncompliance as the facility did not notify DCWL of resident’s behavior resulting in law enforcement contact.

Violation established, special investigation : CCI Rule 400.4159 Youth restraint; pregnant youth; reduction, prevention; prohibited

The agency is found in non-compliance as per staff and youth interviews and video review, staff restrained Youth A in a prone position.

Violation established, special investigation : R 400.4158 Intervention standards and prohibitions

The facility is found in non-compliance as per video review Staff 1 is seen pushing Youth A in the back of the head with his hand making Youth A’s head go face down into the carpet. Staff 1 is also seen pulling Youth A’s head back by her forehead with his hand in an aggressive manner.

Violation established, special investigation : R 400.4159 Youth restraint; pregnant youth; reduction, prevention;

The facility is found in non-compliance as per video review Youth A continues to be restrained for over four minutes while no longer fighting the restraint.

Repeat violation established, special investigation : CCI Rule 400.4109 Program statement

The facility is found in noncompliance as Staff 1 and Staff 2 did not follow the facilities internal supervision policy to maintain active supervision of youth, closely observing behavior of youth and be able to account for the whereabouts of youth under their supervision at all times as Youth A, Youth B, and Youth C were upstairs and no staff were upstairs maintaining active supervision resulting in Youth A and Youth B exiting the facility through the upstairs fire exit while Staff 1 was downstairs and Staff 2 was outside the facility. 7

Violation established, special investigation : CCI Rule 400.4141 Safety belts

The facility is found in non-compliance as Staff 1 did not follow the facilities internal policy and ensure Youth A was buckled in her seatbelt. TECHNICAL ASSISTANCE: The facility was offered technical assistance to retrain staff to ensure all staff are ensuring all youth in the vehicles are buckled in their seatbelt. CONSULTATION: The facility was offered consultation on addressing staff comfort level in driving larger vehicles including the 12-passenger van.

Violation established, special investigation : CCI Rule 400.4158 Intervention standards and prohibitions

The facility is found in noncompliance as per interviews conducted, Youth A, Youth B, Youth C, Staff 2, Staff 3, and Staff 4, all report Staff 1 has sworn at or in front of youth at the facility. TECHNICAL ASSISTANCE: Technical assistance was offered to retrain staff on the employee handbook regarding use of professional language.