Residential facilities providing religious, behavioral, and mental health treatment to children exist in all 50 states. Some of these facilities are known to be part of the Troubled Teen Industry, while others have not yet been verified. Any facility where children live and receive care requires additional oversight. This directory helps communities monitor local programs and advocate for accountability.
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Reporting abuse in Pennsylvania
Pennsylvania routes every complaint about a licensed professional through one bureau, the Bureau of Professional and Occupational Affairs, whichever board holds the licence. Its ChildLine is one of the clearer state hotlines: it takes both formal abuse referrals and general child well-being concerns, so you do not have to be certain you are describing abuse before you call.
The therapist's licensing board
Holds the individual clinician's licence and can suspend or revoke it.
Pennsylvania Bureau of Professional and Occupational Affairs (BPOA)
Multiple professions
Receives and processes every complaint against a state-licensed professional in Pennsylvania, including those under the State Board of Social Workers, Marriage and Family Therapists and Professional Counselors, and the State Board of Psychology. The Department's Bureau of Enforcement and Investigation does the investigating, and the boards discipline the licence.
Use this whenA licensed social worker, marriage and family therapist, professional counselor or psychologist in Pennsylvania. Any member of the public can file.
HowUse the Department of State's complaint form for a PA-licensed professional.
By postState Board of Social Workers, Marriage and Family Therapists and Professional Counselors, P.O. Box 2649, Harrisburg, PA 17105-2649
The agency that licenses the program
Inspects the facility itself and can cite, fine, suspend or close it.
Pennsylvania DHS, Office of Children, Youth and Families residential licensing
Licenses the private providers running residential and day treatment, secure care and transitional living settings for children in Pennsylvania, alongside county child welfare offices. It inspects them, and can impose a provisional licence or revoke one outright.
Use this whenA licensed children's residential or day treatment provider operating out of compliance.
HowFile through the Department's certification and licensing complaint form. Check the provider directory first: Pennsylvania publishes each facility's licensing status and its completed inspection reports.
The Department publishes a quarterly licensing report and an online provider directory carrying every licensed facility's status and inspection history.
Child protection, the Attorney General, and the criminal side.
Pennsylvania ChildLine
The statewide child protective services referral line. Trained specialists take both suspected abuse referrals and general child well-being concerns, and decide what happens next with each one.
Use this whenA child at a Pennsylvania program. You do not have to be sure it is abuse - ChildLine explicitly takes general well-being concerns too.
HowCall, at any hour. Mandated reporters have a separate electronic route; permissive reporters - anyone else - may report anonymously.
Pennsylvania distinguishes mandated reporters, who must report and have their own portal, from permissive reporters, who are encouraged to and may do so anonymously.
1-800-932-031324 hours a day, seven days a week. TDD 1-866-872-1677.
Bodies with a right to investigate, and advocates who can act for you.
Disability Rights Pennsylvania
Pennsylvania's Protection and Advocacy agency, with federal authority to investigate abuse and neglect of people with disabilities in facilities, a right of access to them, and free legal advocacy.
Use this whenA Pennsylvania program where the young person has a disability or a mental health diagnosis.