Severe reports

On May 13, 2026, Community Care Licensing (CCL) received allegations that staff pushed minor on bed and that staff put minor in a "choke" hold. [...] LPA reviewed video #2 and observed [Child 1] walking in the hallway with [Staff 1] behind them and LPA observed [Staff 1] shove [Child 1] as they were walking back to their bedroom. Based on confidential interviews, records reviewed and videos observed, the preponderance of evidence standards has been met and the allegations that staff pushed minor on bed and that staff put minor in a "choke" hold are substantiated.

From the state's report. Substantiated. Cited: 87072(c)(16). "[...]" marks text left out between sentences. The state numbers or abbreviates the people in a report instead of naming them; we spell its codes out in square brackets, such as [Staff 1] for S1 or [Former client 3] for FC #3.

A review of the video revealed that facility staff observed the assault and gave minimal crisis communication and verbal de-escalation instructions.

From the state's report. Substantiated (one of several allegations).

Based on consistent confidential interviews and pertinent documentation, the allegation that staff ([Staff 1]) inappropriately restrained minor ([Child 1]) is substantiated.

From the state's report. Substantiated (one of several allegations). The state numbers or abbreviates the people in a report instead of naming them; we spell its codes out in square brackets, such as [Staff 1] for S1 or [Former client 3] for FC #3.

On December 3, 2025, the Department received a complaint alleging the licensee physically abused minor in care. [...] **Continued on page 2** *****This is an amended report of the report issued June 4, 2026***** **Continued from page 1** During the investigation, confidential interviews and record review provided consistent and detailed descriptions of the physical abuse. [...] Based on confidential interviews and record review, the preponderance of evidence standard has been met and the allegation that LC physically abused [Child 1] in care is substantiated.

From the state's report. Substantiated. Cited: 83072(d)(11). "[...]" marks text left out between sentences. The state numbers or abbreviates the people in a report instead of naming them; we spell its codes out in square brackets, such as [Staff 1] for S1 or [Former client 3] for FC #3.

Enhanced Civil Penalty package for a violation that is determined to have resulted in the death of a client was approved on 05/18/2026. Pursuant to the Enhanced Civil Penalty law, Health & Safety Code section 1548 (e)(3)(A) for the death of a client receiving care at a transitional housing placement provider the Department issues an immediate civil penalty of $7,500.00. [...] A copy of this report and a Civil Penalty Assessment - Death/Serious Bodily Injury/Physical Abuse (Form 421-D) was provided to the Administrator.

From the state's report. Deficiency cited at inspection. "[...]" marks text left out between sentences.

The purpose of the inspection was to deliver complaint findings for the above allegations of staff handled youth in a rough manner.

From the state's report. Substantiated.

Based on witnesses interviewed and documents reviewed, it was determined that a staff member bit a client, resulting in injury.

From the state's report. Substantiated.

On October 13, 2025, an allegation was made that staff member [Staff 2] struck client [Child 1] on the chest following a brief confrontation. [...] The allegation that [Staff 2] hit a minor in care is substantiated.

From the state's report. Substantiated. Cited: 87072(c)(16). "[...]" marks text left out between sentences. The state numbers or abbreviates the people in a report instead of naming them; we spell its codes out in square brackets, such as [Staff 1] for S1 or [Former client 3] for FC #3.

Specifically, it was reported that [Staff 2] shoved a paper in [Child 1]'s face and smacked the tablet from [Child 1] and swung at [Child 1].

From the state's report. Substantiated. Cited: 87072(c)(1). The state numbers or abbreviates the people in a report instead of naming them; we spell its codes out in square brackets, such as [Staff 1] for S1 or [Former client 3] for FC #3.

It was reported that [Child 1] was pushed by [Staff 3] at the facility.

From the state's report. Substantiated. Cited: 84072(d)(1). The state numbers or abbreviates the people in a report instead of naming them; we spell its codes out in square brackets, such as [Staff 1] for S1 or [Former client 3] for FC #3.

On May 2, 2025, Community Care Licensing (CCL) received the allegations that staff ([Staff 1]) handled a minor ([Child 1]) in a rough manner and that staff ([Staff 1]) bit a minor ([Child 1]) while in care. [...] It was further reported that [Child 1] was admitted to a psychiatric hospital following the incident due to being considered a danger to others. ...CONTINUED A review of video and photo evidence revealed that [Staff 1] bit [Child 1] during a physical altercation at night outside, while [Child 1] was holding [Staff 1] down. [...] Based on confidential interviews and records reviewed, the allegations that staff handled a minor in a rough manner and staff bit minor in care are substantiated because the preponderance of evidence has been met.

From the state's report. Substantiated. Cited: 87072(c)(1), 87072(c)(16). "[...]" marks text left out between sentences. The state numbers or abbreviates the people in a report instead of naming them; we spell its codes out in square brackets, such as [Staff 1] for S1 or [Former client 3] for FC #3.

Staff physically assaulted client in care, Program does not allow clients to attend school of origin, Staff do not ensure that medication is readily available to clients, Facility is not addressing safety concerns of clients, Facility does not provide appropriate personal hygiene items. [...] Facility is being cited for violation of Interim Licensing Standards, Section, 87072(c)(1), 87072(d)(27), 87072(c)(16), and California Code of Regulations, Title 22, Division Six, Section 80075(b) Health related services, as described on the following LIC 9099-D. Civil pentalties are being assessed for Staff physically assaulting client in care and also for Staff not ensuring that medication is readily available to clients.

From the state's report. Substantiated. Cited: 87072(c)(1), 87072(d)(27), 87072(c)(16), 80075(b). "[...]" marks text left out between sentences.

Specifically, it was reported that on 05/06/ [Child 1] was in kitchen with [Staff 1] and they engaged in a verbal altercation led into [Child 1] hitting [Staff 1] on the head and [Staff 1] responded by pushing [Child 1]. [...] Interviews further revealed that [Staff 1] responded to being hit by jumping up from their chair and pushing [Child 1] into the fridge hard enough to make the fridge shake.

From the state's report. Substantiated. Cited: 87072(C)(16). "[...]" marks text left out between sentences. The state numbers or abbreviates the people in a report instead of naming them; we spell its codes out in square brackets, such as [Staff 1] for S1 or [Former client 3] for FC #3.

Specifically, it was reported that an incident occurred on facility ground on or about 2/2/2025, resulting in [Child 1] being taken to the hospital. [...] ***Continue LIC-812C*** Record review further revealed the facility had requested and been approved to have a one-to-one staff assigned to [Child 2], due to previous assaultive behaviors.

From the state's report. Substantiated. "[...]" marks text left out between sentences. The state numbers or abbreviates the people in a report instead of naming them; we spell its codes out in square brackets, such as [Staff 1] for S1 or [Former client 3] for FC #3.

On August 15, 2025, the Department received a complaint alleging that staff handled youth(s) in a rough manner.

From the state's report. Substantiated. Cited: 87072(c)(16).

On January 23, 2025, Community Care Licensing (CCL) received allegation staff improperly restrained a minor in care. [...] Based on confidential interviews and records reviewed, the allegation that staff improperly restrained a minor in care is SUBSTANTIATED because the preponderance of the evidence standard has been met.

From the state's report. Substantiated. "[...]" marks text left out between sentences.

Based on confidential interviews and documents reviewed, the preponderance of evidence standard has been met and the allegations that staff restrained minor, resulting in minor sustaining bruises, Staff hit minor, and Staff do not provide a safe environment for minor is substantiated.

From the state's report. Substantiated (one of several allegations).

On 11/06/2024, Community Care Licensing received allegations that staff hit minor in care and staff pepper sprayed minors in care. [...] In regard to the allegations that staff ([Staff 4]) hit minor ([Child 1]) in care and staff ([Staff 4]) pepper sprayed minors ([Child 2], [Child 3]) in care; it was reported that [Child 2] and [Child 3] sprayed [Staff 4] with "silly string." It was further reported that CONTINIUED ON THE NEXT PAGE [Staff 4] became upset by this and retaliated by pepper spraying [Child 2] and [Child 3]. Furthermore, it was reported that [Staff 4] also physically struck [Child 1], [Child 2] and [Child 3] during this incident. [...] The video clearly shows [Staff 4] throwing closed fist punches on the minors' head and body areas.

From the state's report. Substantiated. Cited: 87072(c)(11). "[...]" marks text left out between sentences. The state numbers or abbreviates the people in a report instead of naming them; we spell its codes out in square brackets, such as [Staff 1] for S1 or [Former client 3] for FC #3.

As a result of the investigation conducted including camera footage review and interviews conducted, the allegation that staff handled minor in a rough manner is SUBSTANTIATED meaning the "preponderance of the evidence" standard has been met.

From the state's report. Substantiated (one of several allegations).

It was alleged that [Staff 1] hit [Child 1] back and attempted to restrain [Child 1] during this interaction. Immediately following the interaction, [Staff 1] called law enforcement and reported they had been assaulted in the facility.

From the state's report. Substantiated. Cited: 87072(c)(1). The state numbers or abbreviates the people in a report instead of naming them; we spell its codes out in square brackets, such as [Staff 1] for S1 or [Former client 3] for FC #3.

Furthermore, the evidence shows [Staff 4] physically assaulting [Child 1] by wrestling and throwing [Child 1] to the ground resulted in [Child 1]'s broken arm. [...] Moreover, based on the evidence, [Staff 4] was arrested for PC 243(D)- Battery with serious bodily injury and PC 273a(a)- child abuse with possible great bodily injury.

From the state's report. Substantiated. "[...]" marks text left out between sentences. The state numbers or abbreviates the people in a report instead of naming them; we spell its codes out in square brackets, such as [Staff 1] for S1 or [Former client 3] for FC #3.

The complaint allegation indicates that staff inappropriately restrained a minor in care.

From the state's report. Substantiated.

Confidential interview indicated [Child 1] did not want to be placed on in a hold, flopped their body weight to the ground, and staff dragged [Child 1] back inside the facility by their feet.

From the state's report. Substantiated. The state numbers or abbreviates the people in a report instead of naming them; we spell its codes out in square brackets, such as [Staff 1] for S1 or [Former client 3] for FC #3.

On March 17, 2025, the Department received a complaint alleging that a staff at the STRTP facility physical assaulted a child in care. During the interview with Staff ([Staff 1]) on 3/26/2025, in which [Staff 1] admitted to LPA that he shoved [Child 3] to the ground after a verbal / physical tussle between [Staff 1] and [Child 3], as well as video footage dated: 3/13/2025 at 7 p.m. start time, obtained and observed by LPA on 4/08/2025, which shows a physical altercation between [Staff 1] and [Child 3] taken place in the front seat of the facility's vehicle (Van - 88).

From the state's report. Substantiated. Cited: 87072(c)(16). The state numbers or abbreviates the people in a report instead of naming them; we spell its codes out in square brackets, such as [Staff 1] for S1 or [Former client 3] for FC #3.

Specifically, it was reported that [Staff 1] was observed grabbing [Child 1] aggressively by the arm while in the shower, shoving the toothbrush into [Child 1] mouth, and brushing [Child 1] teeth in an overly forceful manner. [...] Confidential interviews and documents reviewed confirmed [Staff 1] handled [Child 1] in a rough manner by forcefully brushing [Child 1] teeth and shoving the toothbrush into [Child 1] mouth.

From the state's report. Substantiated. "[...]" marks text left out between sentences. The state numbers or abbreviates the people in a report instead of naming them; we spell its codes out in square brackets, such as [Staff 1] for S1 or [Former client 3] for FC #3.

In plain words: The state investigated an allegation that a staff member punched a child in the program. Based on interviews and video footage, the state found the allegation substantiated. Our summary of the state's report. The state's own wording follows.

On 02/26/2025, Community Care Licensing received an allegation that facility staff punched a minor in care. [...] In regard to the allegation that facility staff ([Staff 1]) punched a minor in care ([Child 1]); it was reported that [Staff 1], [Staff 3] and [Staff 4] arrived at the facility because assistance was requested. [...] Confidential interviews indicated that prior to being separated, [Staff 1] punched [Child 1] with a closed fist on at least one occasion and made contact with [Child 1]'s head and/or body area. Confidential interviews disclosed that after a review of the facility's video surveillance footage of this incident, it was observed that [Staff 1] punched [Child 1]. Based on the confidential interviews, a review of pertinent documentation and a review of video footage, the preponderance of evidence standard has been met, and the allegation that facility staff punched a minor in care is substantiated.

From the state's report. Substantiated. Cited: 87072(c)(1). "[...]" marks text left out between sentences. The state numbers or abbreviates the people in a report instead of naming them; we spell its codes out in square brackets, such as [Staff 1] for S1 or [Former client 3] for FC #3.

On 10/28/2024, Community Care Licensing (CCL) received a complaint that staff mishandled a minor's personal belonging and staff threw a minor against the wall. [...] In regard to the allegation that staff threw a minor against the wall, it was specifically reported that [Staff 1] picked up [Child 1] from underneath [Child 1]'s arm and threw [Child 1] against the wall. [...] Another confidential interview disclosed that [Staff 1] grabbed [Child 1] and threw [Child 1] against the wall then pushed [Child 1]'s head against the wall but there was no one around. [...] Based on interview and record review, the preponderance of evidence standard has been met and the Department has determined that staff mishandled a minor's personal belonging and staff threw a minor against the wall.

From the state's report. Substantiated. "[...]" marks text left out between sentences. The state numbers or abbreviates the people in a report instead of naming them; we spell its codes out in square brackets, such as [Staff 1] for S1 or [Former client 3] for FC #3.

Based on confidential interviews, the allegation that facility staff handle minor in a rough manner is SUBSTANTIATED because the preponderance of the evidence standard has been met.

From the state's report. Substantiated (one of several allegations).

During the investigation, LPA conducted confidential interviews, which revealed that staff inappropriately restrained a minor, staff threatened a minor, and staff used inappropriate language towards a minor.

From the state's report. Substantiated. Cited: 84072(d)(1).

On October 30, 2024, the Department received a complaint report alleging that staff [Staff 2] physically assaulted client [Child 1].

From the state's report. Substantiated. Cited: 87072(c)(16). The state numbers or abbreviates the people in a report instead of naming them; we spell its codes out in square brackets, such as [Staff 1] for S1 or [Former client 3] for FC #3.

The Department investigated the allegation, "Staff physically abused a resident in care." Nine of nine staff denied any physical abuse towards youth in care. A reliable witness stated they "saw a female staff kick a youth and scream at him in the middle of the street" which was corroborated by another witness.

From the state's report. Substantiated (one of several allegations). Cited: 84072(d).

[Staff 3] pushed [Child 1] multiple times as [Child 1] attempted to leave the room and engaged in a verbal altercation with [Child 1].

From the state's report. Substantiated. The state numbers or abbreviates the people in a report instead of naming them; we spell its codes out in square brackets, such as [Staff 1] for S1 or [Former client 3] for FC #3.

Regarding the allegation that staff hit and kicked youth, staff yelled at youth and staff threw objects at youth, statements made during interviews by 2 of 6 staff and video footage of client pointing to alleged staff, corroborated that staff did hit and kick youth, staff yelled at youth and staff threw objects at youth.

From the state's report. Substantiated.

[Staff 1] then dragged [Child 1] while they were face down to their bedroom".

From the state's report. Substantiated. Cited: 87072(C)(16). The state numbers or abbreviates the people in a report instead of naming them; we spell its codes out in square brackets, such as [Staff 1] for S1 or [Former client 3] for FC #3.

Law enforcement arrived to assist facility with ensuring safety of clients. Furthermore, interviews also confirmed that [Child 1] was pushed by [Staff 2] into the wall when [Child 1] was running towards [Staff 2] during the crisis.

From the state's report. Substantiated (one of several allegations). Cited: 87072(C)(16). The state numbers or abbreviates the people in a report instead of naming them; we spell its codes out in square brackets, such as [Staff 1] for S1 or [Former client 3] for FC #3.

The staff who spanked the minor was suspended from work the same day and terminated from employment on 11/06/24.

From the state's report. Substantiated (one of several allegations).

On 09/11/2024, Community Care Licensing received allegation that staff choked a minor while in care. [...] In regard to the allegation that staff ([Staff 1]) choked a minor ([Child 1]) while in care; it was specifically reported that on 09/09/2024, they witnessed [Child 1] get "choked" by a facility staff member (name not provided at the time of the disclosure). During investigation, confidential interviews disclosed that it was [Staff 1] that choked [Child 1] as well as physically pushing [Child 1]. [...] Confidential interviews also reported that San Bernardino County's Open Case Investigations (OCI) substantiated this incident for physical abuse against [Staff 1]. Based on the confidential interviews, a review of pertinent documentation and a review of video footage, the preponderance of evidence standard has been met, and the allegation that staff choked [Child 1] while in care is substantiated.

From the state's report. Substantiated. Cited: 87072(c)(1). "[...]" marks text left out between sentences. The state numbers or abbreviates the people in a report instead of naming them; we spell its codes out in square brackets, such as [Staff 1] for S1 or [Former client 3] for FC #3.

LPA observed [Child 1] walked out of their bedroom and [Staff 2] and [Staff 3] pushed [Child 1] back into their bedroom while [Staff 8] held the door open.

From the state's report. Substantiated (one of several allegations). Cited: 84072(d)(18). The state numbers or abbreviates the people in a report instead of naming them; we spell its codes out in square brackets, such as [Staff 1] for S1 or [Former client 3] for FC #3.

The video captures staff [Staff 1] push a resident against a wall and punch the resident's chest area.

From the state's report. Substantiated. The state numbers or abbreviates the people in a report instead of naming them; we spell its codes out in square brackets, such as [Staff 1] for S1 or [Former client 3] for FC #3.

The video shows staff [Staff 1] hit a resident in the face and the resident to immediately turn their face away.

From the state's report. Substantiated. The state numbers or abbreviates the people in a report instead of naming them; we spell its codes out in square brackets, such as [Staff 1] for S1 or [Former client 3] for FC #3.

In plain words: A report alleged that a staff member sexually abused a client at the facility by kissing him and touching his genitals over his clothing. The state issued a civil penalty to the program based on this finding of sexual abuse. Our summary of the state's report. The state's own wording follows.

On April 16, 2024, the Department received a complaint alleging a Blissful Living Group Home, Inc. (BLGHI) staff ([Staff 1]) (Reference Confidential Names form LIC811 dated 11/4/24) sexually abused a client in care. [...] A client alleged that while at her home, [Staff 1] sexually abused him by kissing him on the lips and fondling his genitals over his clothing. [...] Under Health and Safety Code (HSC) section 1548(f)(1)(F)(2), a violation the Department determines results in sexual abuse as defined in Section 11165.1 of the Penal Code to a child receiving care through a Short Term Residential Therapeutic Program (STRTP) there shall be a civil penalty of $2,500. [...] A copy of this report, Confidential Names form LIC811 dated 11/4/24, Appeal Rights and form LIC 421D(CRP) for a Civil Penalty Assessment - Death / Serious Bodily Injury / Physical Abuse were given to the facility representative.

From the state's report. Deficiency cited at inspection. "[...]" marks text left out between sentences. The state numbers or abbreviates the people in a report instead of naming them; we spell its codes out in square brackets, such as [Staff 1] for S1 or [Former client 3] for FC #3.

In video footage, Staff 2 is observed handling Child 1 in a rough manner and confiscating [Child 1] laptop/chrome book.

From the state's report. Substantiated. The state numbers or abbreviates the people in a report instead of naming them; we spell its codes out in square brackets, such as [Staff 1] for S1 or [Former client 3] for FC #3.

During the investigation of the allegations, Staff member physically abused minor in care. [...] Confidential interviews indicated that staff hit the minor while in care during a visit to the hospital.

From the state's report. Substantiated. Cited: 80072(a)(3). "[...]" marks text left out between sentences.

Based on information obtained a preponderance of the evidence was found that staff handled minors in rough manner during restraints.

From the state's report. Substantiated.

Incident report received on January 5, 2024 referenced a, "need for proper follow up supervision and protocols to be implemented following the incident by requesting additional supervision...." Emails received show two on-duty staff, written up for "failure to provide appropriate supervision during your shift, which resulted in one student being subjected to three separate incidents of physical assault with three other students over the course of a two hour period.

From the state's report. Substantiated.

On August 16, 2023, CCL received allegations that staff physically abused residents, staff emotionally and verbally abused residents, Staff handled residents in an aggressive manner, staff employed inappropriate forms of discipline with residents, staff inappropriately restrained residents, and staff did not accord dignity to residents in care. [...] Based on the confidential interviews and documentary evidence, the Department has determined that there is a preponderance of evidence that staff [Staff 1] and [Staff 2] physically abused clients [Child 1], [Child 2], [Child 3] and [Child 4] while in care.

From the state's report. Substantiated. "[...]" marks text left out between sentences. The state numbers or abbreviates the people in a report instead of naming them; we spell its codes out in square brackets, such as [Staff 1] for S1 or [Former client 3] for FC #3.

Based on the information that this LPA was able to gather the allegations that client was confined to his room, that staff handled client in a rough manner and that [Child 1] was inappropriately supervised are substantated.

From the state's report. Substantiated. Cited: 84078(b), 84072(d)(23). The state numbers or abbreviates the people in a report instead of naming them; we spell its codes out in square brackets, such as [Staff 1] for S1 or [Former client 3] for FC #3.

During the investigation, LPA interviewed staff and clients which revealed that staff handled minor in a rough manner.

From the state's report. Substantiated.

The Department received a complaint on September 21, 2023, alleging staff pushed child. [...] Confidential interviews revealed that [Staff 1] admitted [Child 1] came towards [Staff 1] and in self-defense [Staff 1] pushed [Child 1] away and [Child 1] fell and hit [Child 1]'s back. Based on interviews and record review, the preponderance of evidence standard has been met and the Department has determined that [Staff 1] pushed [Child 1].

From the state's report. Substantiated. Cited: 84072(c)(15). "[...]" marks text left out between sentences. The state numbers or abbreviates the people in a report instead of naming them; we spell its codes out in square brackets, such as [Staff 1] for S1 or [Former client 3] for FC #3.

Based on confidential interviews, observations, and record review, including review of police investigation report and interviews with alleged victim and suspect, it was alleged that a staff member hit a resident with an open hand on the face.

From the state's report. Substantiated.