The most serious findings in the state inspection reports we hold: deaths, sexual and physical abuse, restraints that injured a child, suicide attempts, medical neglect and hospitalisations. Every quote below is the licensing agency's own wording, and each one was read against its report by a person before it was listed here.
The department's review of video footage, along with interviews with Staff A, Staff B, and Resident A, confirmed that Staff A had pushed Resident A.
From the state's report. Non-compliant, complaint visit. Cited: He-C 4001.22(b)(11) Program staff shall not use rough handling on residents, including but not limited to, grabbing, pushing, pulling, and dragging..
Staff B reported they reviewed camera footage and witnessed Staff C push Resident A. Staff D reported they witnessed Staff C shove Resident A into their bedroom during the overnight shift from May 20 to May 21, 2026.
From the state's report. Non-compliant, complaint visit. Cited: He-C 4001.22(b)(11) Program staff shall not use rough handling on residents, including but not limited to, grabbing, pushing, pulling, and dragging..
Program staff reported an allegation that a staff member physically abused a resident at the program. Resident A reported to their clinician that Staff F had punched and kicked them and that other staff were rough when restraining them. Staff A confirmed that, while Resident A was in an approved restraint, they observed Staff F punch Resident A a few times, walk around the group of staff and then kick Resident A a few times before leaving the area. Staff C confirmed that they observed Staff F hitting and kicking Resident A repeatedly while Resident A was in an approved restraint conducted by other staff members, and described yelling for other staff to help while shielding Resident A with their body.
From the state's report. Non-compliant, compliance visit. Cited: He-C 4001.22(b)(1) Program staff shall not abuse or neglect residents..
Additionally, Staff C admitted that they did not use a Safety Care escort to relocate Resident A. Review of video footage of the event confirmed that Staff C pushed Resident A across the room and down onto a couch.
From the state's report. Non-compliant, complaint visit. Cited: He-C 4001.22(b)(11) Program staff shall not use rough handling on residents, including but not limited to, grabbing, pushing, pulling, and dragging..
The video footage showed Staff A dragging Resident A from their bedroom into the bathroom by grasping the back of the resident's shirt and pulling Resident A while positioned on their hands and knees.
From the state's report. Non-compliant, complaint visit. Cited: He-C 4001.22(b)(11) Program staff shall not use rough handling on residents, including but not limited to, grabbing, pushing, pulling, and dragging..
Staff L stated that "training was minimal" for new staff, and that many times staff "just got thrown in" with no training.
From the state's report. Non-compliant, complaint visit. Cited: He-C 4001.19(n)(1) The licensee shall educate personnel about the needs and services required by the residents under their care and document such education to ....
The complainant reported that on November 19, 2025, Child A disclosed that they had bruises all over from staff restraining them and that staff threw them into a wall.
From the state's report. Non-compliant, complaint visit. Cited: He-C 4001.22(e) Program staff shall use seclusion and restraint in accordance with RSA 126-U and He-C 901..
Staff B and Staff C each stated that during the restraint, there was a miscommunication leading to each staff member attempting a different restraint type, resulting in the resident hitting their head on a windowsill.
From the state's report. Non-compliant, complaint visit. Cited: He-C 4001.22(e) Program staff shall use seclusion and restraint in accordance with RSA 126-U and He-C 901..
The program self-reported that on August 31, 2025, Staff A shoved Resident A. Staff B stated that they witnessed Staff A shove Resident A, which they considered unnecessary rough handling of Resident A. The licensing coordinator reviewed video footage of the incident from two separate angles, confirming that Staff A roughly handle Resident A by shoving them out of the kitchen.
From the state's report. Non-compliant, complaint visit. Cited: He-C 4001.22(b)(11) Program staff shall not use rough handling on residents, including but not limited to, grabbing, pushing, pulling, and dragging..
Resident A reported that Staff A responded by getting up from a sitting position, kicked them in the shin, then "tossed" them at the bathroom door. [...] Resident B stated that they witnessed Resident A step on Staff A’s shoes, and that Staff A punched Resident A in the waist area, pushed them into the door, and “punched” them in the throat with an open hand. [...] Resident D stated that they witnessed Resident A step on Staff A’s shoes and that Staff A stood up from a sitting position, grabbed Resident A by the throat and slammed Resident A into a wall.
From the state's report. Non-compliant, complaint visit. Cited: He-C 4001.22(b)(11) Program staff shall not use rough handling on residents, including but not limited to, grabbing, pushing, pulling, and dragging.. "[...]" marks text left out between sentences.
Program staff self-reported an incident that occurred on June 4, 2025, when a staff member, Staff C, physically assaulted Resident A, resulting in the immediate termination of Staff C. Staff A stated that Staff B reported the incident to them after reviewing video of the incident. [...] Staff C turned off the lights in the living room, threw Resident A’s suitcase and two stuffed animals out the front door, then ran at Resident A and pushed them up against the wall by their throat.
From the state's report. Founded, problem resolved, complaint visit. Cited: He-C 4001.22(b)(2) Program staff shall not use corporal punishment.. The state recorded it as corrected at the inspection. "[...]" marks text left out between sentences.
Video footage reviewed by the licensing coordinator showed Staff C slapping around the area of Resident A's head, although it was unclear if contact was made. Later, Staff C visibly pushes Resident A when Resident A turns to walk away.
From the state's report. Founded, problem resolved, complaint visit. Cited: He-C 4001.22(b)(2) Program staff shall not use corporal punishment.. The state recorded it as corrected at the inspection.
Resident B reported that they observed Staff A trying to move Resident A out of the door of their bedroom, that Staff A tried to push Resident A out of the way and Resident B thinks Staff A pushed Resident A on their arms.
From the state's report. Non-compliant, complaint visit. Cited: He-C 4001.22(b)(2) Program staff shall not use corporal punishment..
The department received a complaint alleging concerns for a resident who told the complainant that a staff member threw them against the wall, and showed the complainant a bruise on their leg, which the resident believes happened because of this incident. The resident stated [Staff A] pulled them off their bed and pushed them to the wall because they were not following the rules and that [Staff A] put their arms on their back, and they could not move.
From the state's report. Non-compliant, complaint visit. Cited: He-C 4001.22(e) Program staff shall use restraint in accordance with RSA 126-U..
Resident B witnessed the incident and reported observing Staff D pushing Resident A into the wall by his face.
From the state's report. Non-compliant, complaint visit. Cited: He-C 4001.22(b)(2) Program staff shall not use corporal punishment..
The complainant stated that on the morning of November 2, 2024, Staff C struck Resident A on the back of their head and neck region. Staff A and B both stated Resident A had just been deescalated and was leaving the program kitchen, when Staff C struck Resident A in the back of their head and neck using an open hand strike.
From the state's report. Non-compliant, complaint visit. Cited: He-C 4001.22(b)(1) Program staff shall not abuse or neglect residents..
The department received information that Staff D physically abused a resident in response to the resident's behaviors.
From the state's report. Non-compliant, complaint visit. Cited: He-C 4001.22(b)(1) Program staff shall not abuse or neglect residents..
The complainant’s statement that Resident A reported to emergency room staff that a peer sexually assaulted them.
From the state's report. Non-compliant, complaint visit. Cited: He-C 4001.20(a) Program staff shall provide care and supervision at all times to ensure that residents are safe and that their needs are met according to their ....
A program reads every inspection report we collect and picks out findings that describe serious harm, using the state's own severity rating or complaint outcome where there is one. A person then reads the report and approves or rejects each one. Only findings the state substantiated are listed: a citation, or a complaint the investigator upheld. A child running away is listed only when it ended in a death or a serious injury. This page is not complete: it covers the states and reports reviewed so far, and a facility's absence here says nothing about its record. Every report we hold, flagged or not, is on the state trackers.