Residential facilities providing religious, behavioral, and mental health treatment to children exist in all 50 states. Some of these facilities are known to be part of the Troubled Teen Industry, while others have not yet been verified. Any facility where children live and receive care requires additional oversight. This directory helps communities monitor local programs and advocate for accountability.
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Reporting abuse in Virginia
Virginia is blunt about the cost of filing, and it is worth reading before you do. A complaint to the Department of Health Professions cannot be withdrawn once submitted, you cannot get a copy of your own form back afterwards, and Virginia law requires the details to be shared with the licensee you complained about. The Department cannot guarantee anonymity either - if you want to be anonymous, it warns that you must keep your identity out of the form and every document attached to it.
The therapist's licensing board
Holds the individual clinician's licence and can suspend or revoke it.
Virginia Department of Health Professions, Enforcement Division
Multiple professions
Receives and investigates complaints for all thirteen of Virginia's licensing and regulatory boards, including the Board of Counseling, the Board of Social Work and the Board of Psychology, and the boards discipline the licence.
It has no authority to make a licensee return money or provide any other personal remedy. It cannot give you a copy of your complaint form once submitted, and the complaint cannot be withdrawn.
Use this whenA licensed counselor, social worker or psychologist in Virginia. Identify them by full name and licence type.
HowUse the online complaint form, or return the Word or PDF form to the Enforcement Division by email, fax, post or in person.
Anonymity cannot be guaranteed. If you mean to file anonymously, the Department warns you must leave any identifying information out of both the form and every supporting document - naming yourself anywhere means you are not anonymous.
1-800-533-1560Enforcement Division. Direct line 804-367-4691; fax 804-212-2174.
By postVirginia Department of Health Professions, Enforcement Division, Perimeter Center, 9960 Mayland Drive, Suite 300, Henrico, VA 23233-1463
The agency that licenses the program
Inspects the facility itself and can cite, fine, suspend or close it.
Virginia Department of Social Services, Division of Licensing Programs
Licenses and inspects children's residential facilities in Virginia and takes complaints about them.
Use this whenA licensed children's residential facility. A facility providing behavioral health treatment may instead be licensed by the Department of Behavioral Health and Developmental Services, which runs its own Office of Licensing.
HowUse the online complaint form or call the licensing line.
Licenses and regulates behavioral health and developmental services providers in Virginia, including residential treatment programs, and investigates complaints about them.
Use this whenA program licensed to provide mental health or substance use treatment, as distinct from a children's residential facility licensed by Social Services.
HowContact the Office of Licensing through its contact page, which lists the specialist for each region and service type.
Bodies with a right to investigate, and advocates who can act for you.
disAbility Law Center of Virginia
Virginia's Protection and Advocacy agency, with federal authority to investigate abuse and neglect of people with disabilities in facilities, a right of access to them, and free legal advocacy.
Use this whenA Virginia program where the young person has a disability or a mental health diagnosis.