Facility profile Idaho

Innercept

Open Coeur d’Alene, Idaho

Innercept is a residential treatment center in Coeur d’Alene, Idaho, operated by Altior Healthcare. It has operated since 2004.

About Innercept

It reported $15,000 to $24,000 per month.source It founders applied in 2003 to open an emotional growth boarding school near Worley for 36 students.source It was a spin-off of Rocky Mountain Academy.source

It joined NATSAP in 2006.source

Incidents on record

  1. Reported December 2025 Abuse

    Survivors report solitary confinement, overmedication, forced manual labor, punitive punishments, emotional abuse, overuse of physical restraints including handcuffs, and attack therapy at Innercept.source

  2. Reported May 2026 Abuse

    HEAL reported that adolescent program manager Josh Martin reportedly denied water to the dehydrated.source

  3. Reported May 2026 Abuse

    HEAL reported that staff member Jason Underdahl reportedly also denied water to the dehydrated.source

  4. Reported May 2026 Incident

    HEAL received two complaints from former clients expressing neglect, being held incommunicado, and other issues at Innercept.source

News coverage

Staff

Administration

  • Andrea Zazuetta

    Former Administrator (2021, HEAL)source

  • Brenna Kegley

    Former Administrator (2021, HEAL)source

  • Chelsea Fritze

    Former Administrator (2021, HEAL)source

  • Lexi Bartimioli

    Former Administrator (2021, HEAL)source

Notable staff

  • Jami Sturges-Ullrich

    Co-Foundersource

  • George Ullrich

    Co-Foundersource

    Elsewhere in the industry

  • Chris Laviola

    Clinical Directorsource

    Elsewhere in the industry

    • the Clinical Director of the reportedly abusive (https://www
    • Monarch School Former Clinical Director (2009)

  • Lynn Wierdsma

    Clinical Directorsource

  • Sarah Stevens

    Directorsource

    Elsewhere in the industry

    • a Deputy Sheriff at the Spokane County Sheriff's Office from 2004 until 2009

  • Josh Martin

    Directorsource

  • Amy Jenkins

    Former Therapist (2021, HEAL)source

  • Amy Leavitt

    Former Groundskeeper (2021, HEAL)source

  • Amy Tarbutton

    Former Academic Director (2021, HEAL)source

  • Azlan Allen

    Former Adolescent Program Mgr. (2021, HEAL)source

  • Barb Younger

    Former RN (2021, HEAL)source

  • Bryan Rawls

    Former RN (2021, HEAL)source

  • Carolina Sa

    Former Admissions/Groundskeeping (2021, HEAL)source

  • Chrissy Summering

    Former Therapist (2021, HEAL)source

  • Darlene Pessein

    Therapist (2025, r/troubledteens wiki)source

  • Diana Kelsey

    Former Therapist (2021, HEAL)source

  • Elizabeth Britain

    Former Staff (2021, HEAL)source

  • Gary Stanton

    Former Psychologist (2021, HEAL)source

  • Harley Hall

    Former Lead Staff (2021, HEAL)source

  • Jami Sturges

    Former CFO/Nutritionist (2021, HEAL)source

  • Jason Underdahl

    Former Staff (2021, HEAL)source

  • Jesus Quintero

    Former Transitional Programming (2021, HEAL)source

  • John F. Drozd

    Former Psychologist (2021, HEAL)source

  • Julie Thibault

    Former Therapist (2021, HEAL)source

  • Kantrel Fulton

    Former Dietitian (2021, HEAL)source

  • Karen Romani

    Former Therapist (2021, HEAL)source

  • Kerstyn Reed

    Former Staff (2014-2016?) (2021, HEAL)source

  • Kim Kahler

    Former Staff Leader (2021, HEAL)source

  • Kirt Ramsrud

    Former Adolescent Program Manager (2021, HEAL)source

  • Laura Christiansen

    Former Teacher (2021, HEAL)source

  • Lindsay (Lartz) Johnson

    Former Therapist (2021, HEAL)source

  • Matt Weiser

    Former Stabilization Room Staff (2021, HEAL)source

  • Micah Thornton

    Former Nurse (2021, HEAL)source

  • Michael Botnick

    Former Group Therapy (2021, HEAL)source

  • Mike Von Litig

    Former Young Adult Manager (2021, HEAL)source

  • Nancy Powers

    Former Psychologist (2021, HEAL)source

  • Ralph Day

    Former Education staff (2018, r/troubledteens wiki)source

  • Sharene Heisler

    Former Therapist (2021, HEAL)source

    Elsewhere in the industry

    • Northwoods Facilitator, chemical dependency group sessions, Therapist, 2007-2021

  • Sherri Richardson

    Former Director of Education (2021, HEAL)source

  • Tamara Selent

    Former LPN (2021, HEAL)source

  • Tina Laguna

    Former Staff (2021, HEAL)source

  • Tom Weadick

    Former Teacher (2021, HEAL)source

  • Zach Smeltzer

    Former Mentor (2021, HEAL)source

Licensing and inspections

Program
CRL-2127
License category
Children's Residential Care Facility
Relicensing visit
2024-06-05
Licensing action
Not on the state's current provider list (last: 1-Year license)

5 inspection reports on file. Search all Idaho reports

Every report, by date: 23 findings in 5 reports
  1. Jun 5, 2024 8 deficiencies (3 repeat): 16.04.18.009.01, 16.04.18.219.02.d, 16.04.18.219.02.j, 16.04.18.220, 16.04.18.221, 16.04.18.221.04, 16.04.18.221.05, 16.04.18.222 Open report
    8 findings

    • Deficiency cited : 16.04.18.009.01 BACKGROUND CHECK REQUIREMENTS. 01. Compliance. Background checks are required for individuals licensed under these rules and must comply with ...

      Two staff records showed the background check transfers were not completed as Idaho State Police checks were not obtained. Two additional staff records showed the background check applications and fingerprints were not obtained prior to the staff working at the facility.

    • Deficiency cited, repeat deficiency : 16.04.18.219.02.d STAFF RECRUITMENT, HIRING, SUPERVISION, TRAINING, EVALUATION, PROMOTION, AND DISCIPLINE. 02. Personnel Records. Every employee and volunteer ...

      References were not obtained for staff record #3.

    • Deficiency cited, repeat deficiency : 16.04.18.219.02.j STAFF RECRUITMENT, HIRING, SUPERVISION, TRAINING, EVALUATION, PROMOTION, AND DISCIPLINE. 02. Personnel Records. Every employee and volunteer ...

      Annual performance evaluations were not completed for staff record #2.

    • Deficiency cited, repeat deficiency : 16.04.18.220 ORIENTATION. An organization must document that each new employee, contractor, and volunteer participates in an orientation within the first week ...

      Orientation was not completed as required for staff record #1 and #3, including non- compliance with 220.01, 220.02, 220.03 and 220.04.

    • Deficiency cited : 16.04.18.221 TRAINING. An organization must document that each new and current employee, volunteer, or contractor whose job function significantly changes, and ...

      Staff records #1 and #3 did not have documentation of initial training on specific job responsibilities as required in 221.01. Staff records #2 and #4 did not have documentation of annual training on specific job responsibilities as required in 221.01. Staff record #4 did not have documentation of annual training on policies and child safety as required in 221.02 and 221.03.

    • Deficiency cited : 16.04.18.221.04 TRAINING. 04.CPR and First Aid. Employees, volunteers, and contractors who work independently with children need certification in ...

      Staff record #1 did not receive CPR/First Aid training within 90 days of employment as required. Staff record #4 did not maintain CPR/First Aid as required, showing a gap from 5/2023 until 11/28/23.

    • Deficiency cited : 16.04.18.221.05 TRAINING. 05.Job Shadowing. Employees are to receive job shadowing applicable to their daily responsibilities.

      Staff records #1 and #3 did not have verification of job shadowing.

    • Deficiency cited : 16.04.18.222 INITIAL AND ANNUAL TRAINING. An organization must document that each new employee, volunteer, or contractor receive the following trainings prior ...

      Staff records #1 and #3 did not have documentation of initial training on child abuse identification as required in 222.01. Staff records #2 and #4 did not have documentation of annual training on child abuse identification as required in 222.01. Staff records #1, #2, #3 and #4 did not have documentation of initial or annual training on cultural sensitivity and diversity as required in rule 222.04. Staff records #2, #3, #4 did not have documentation of training as required in 222.02 and 222.03. Staff records #2 and #4 did not have annual training as required in 222.05.

  2. Jun 8, 2023 9 deficiencies: 16.04.18.219.02.d, 16.04.18.219.02.f, 16.04.18.219.02.g, 16.04.18.219.02.j, 16.04.18.220, 16.04.18.411.02, 16.04.18.416.01, 16.04.18.418, 16.04.18.410.04 Open report
    9 findings

    • Deficiency cited : 16.04.18.219.02.d STAFF RECRUITMENT, HIRING, SUPERVISION, TRAINING, EVALUATION, PROMOTION, AND DISCIPLINE. 02. Personnel Records. Every employee and volunteer ...

      Staff record number 1 contained 2 references. Staff records #2 and #3 each contained one reference.

    • Deficiency cited : 16.04.18.219.02.f STAFF RECRUITMENT, HIRING, SUPERVISION, TRAINING, EVALUATION, PROMOTION, AND DISCIPLINE. 02. Personnel Records. Every employee and volunteer ...

      Staff records #1 and #3 did not contain verification of receipt of the behavior management policy.

    • Deficiency cited : 16.04.18.219.02.g STAFF RECRUITMENT, HIRING, SUPERVISION, TRAINING, EVALUATION, PROMOTION, AND DISCIPLINE. 02. Personnel Records. Every employee and volunteer ...

      Staff records #1 and #3 did not contain verification the staff were provided a copy of their current job description.

    • Deficiency cited : 16.04.18.219.02.j STAFF RECRUITMENT, HIRING, SUPERVISION, TRAINING, EVALUATION, PROMOTION, AND DISCIPLINE. 02. Personnel Records. Every employee and volunteer ...

      Staff record #1 worked for one year and did not have a probationary performance evaluation. Staff record # 2 did not have a probationary performance evaluation within 60 days as required in Innercept policy. Staff record #4 did not have a 2022 annual performance evaluation.

    • Deficiency cited : 16.04.18.220 ORIENTATION. An organization must document that each new employee, contractor, and volunteer participates in an orientation within the first week ...

      Staff records #1, #2 and #3 did not contain verification the staff received orientation as required in rules 220.01 through 220.04.

    • Deficiency cited : 16.04.18.411.02 SERVICE PLANS. Except for nonaccredited residential schools, an organization must develop and follow written service plans for a child admitted ...

      Child record #1 did not have a 7/22 updated service plan. Child record #4 had an updated service plan that was updated at 120 days not 90 days. Child record #5 was missing two updated services plans, March and May. Child record #6 did not have the required updated service plans for 12/22, 3/23 and 5/6/23.

    • Deficiency cited : 16.04.18.416.01 FIRE SAFETY REQUIREMENTS. A building that houses children must be inspected by a state certified fire inspector before being occupied and on an ...

      There was no fire extinguisher on the downstairs level of the Dodd house. The fire extinguisher had been partially discharged and removed for refill but had not yet been replaced at the time of inspection.

    • Deficiency cited : 16.04.18.418 FIRE DRILLS. Fire drills must be conducted and recorded monthly, with each work shift participating in a drill once every three (3) months. ...

      All fire drills at the Kayla house were conducted at 9:00am. Fire drills need to cover each work shift every three months.

    • Deficiency cited : 16.04.18.410.04 REQUIRED STAFF RATIOS. 04. Medical Emergency. One (1) staff on duty who is certified to provide cardiopulmonary resuscitation (CPR) and first ...

      Staff record #2 showed the staff member did not have CPR certification and the staff member worked alone with children.

  3. Dec 7, 2022 1 deficiency: 16.06.02.710.02 Open report
    1 finding

    • Deficiency cited : 16.06.02.710.02 REQUIRED STAFF RATIOS.02.Staff-Child Ratio-Daytime. At least one (1) direct care staff to every eight (8) children when children are awake and ...

      Licensing reviewed a child roster showing dates of service in October and November 2022, a late October and all of November 2022 staffing schedule, trainings and job descriptions of nursing staff serving as direct care staff. Documents showed that Innercept was out of compliance with required staffing ratios at several times of day and on multiple occasions in October and November. For example: On 10/30/22 the census was 18 requiring a minimum of 3 staff during hours children are awake. Documents showed there were 2 staff on duty from 8am - 2pm and 1 staff on duty from 2:30pm - 4pm. On 10/31/22 the census was 18 and there were 2 staff on duty from 3pm-4pm and from 5pm - 10pm. On 11/1/22 the census was 18 and there were 2 staff on duty from 5pm - 10pm. On 11/2/22 the census was 18 and there were 2 staff on duty from 8am -9am and from 5pm -10pm. On 11/5/22 the census was 17 and there were 2 staff on duty from 8am-2pm, 2:30pm - 4pm and 4pm -10pm. On 11/6/22 the census was 17 and there were 2 staff on duty from 8am -2:30pm, 4pm - 10pm and 1 staff on duty from 2:30pm -4pm. On 11/17/22 the census was 16 requiring a minimum of 2 staff on duty. There was 1 staff on duty from 3pm - 4pm. On 11/28/22 the census was 15. There was 1 staff on duty from 8am - 2pm, 3pm - 4pm and 4pm-10pm

  4. Jun 9, 2022 4 deficiencies (1 repeat): 16.06.02.009.01, 16.06.02.525.04, 16.06.02.549, 16.06.02.752.01 Open report
    4 findings

    • Deficiency cited : 16.06.02.009.01 CRIMINAL HISTORY AND BACKGROUND CHECK REQUIREMENTS 01. Compliance with Department Criminal History and Background Check. Criminal history and ...

      Five staff records showed the staff members took longer than 21 days to obtain their fingerprints after submission of their criminal history unit application and they were not removed from the work schedule as required in criminal history rules 16.05.06.

    • Deficiency cited : 16.06.02.525.04 QUALITY OF SERVICES ENVIRONMENT.04.Assess Disrupted Placement. The organization must also assess all disrupted placements and unplanned ...

      There were seven disrupted or unplanned removals of children during the last survey year. The facility did not document an assessment of the disruptions as required.

    • Deficiency cited, repeat deficiency : 16.06.02.549 TUBERCULOSIS SCREENING.549.Staff and volunteers who have contact with children for four (4) or more hours per week for two (2) or more consecutive ...

      Staff record number 4 showed the TB test was not updated every three years as required. The updated TB test was due on 3/29/22. This is a repeat deficiency

    • Deficiency cited : 16.06.02.752.01 MEDICATION STORAGE AND ADMINISTRATION.01.Medicati on Storage and Administration. Require prescription and over-the- counter medication be ...

      Over the counter medication (vitamins) are not all being stored under lock and key. Children in the transition house were being allowed to keep a cassette with 7 days worth of vitamins in their possession. This was being allowed as a skill building activity for the children. The cassettes are prepared by the nursing staff and only 7days worth of vitamins are in the cassettes. Over the counter medications and prescription medications must be locked and safe guarded from children.

  5. Mar 15, 2022 1 deficiency: 16.06.02.504.02 Open report
    1 finding

    • Deficiency cited : 16.06.02.504.02 NOTIFICATION TO THE LICENSING AUTHORITY NO LATER THAN ONE WORKING DAY.02.Injured Child. A child is injured and requires in-patient hospital ...

      A child was admitted to the hospital on March 5, 2022. Licensing was notified on March 15, 2022. IDAPA 16.06.02 Rule 504.02 requires notification to the licensing authority within one working day.

Connections on the network map

The companies, people and programs our research map ties to this program. Open it on the network map.

Ownership

Names

  • Paradigm Treatment Center Coeur D'Alene, ID Later known as

Documents

Documents on file (3)

From the Unsilenced archive

11 documents about Innercept that Unsilenced collected and Kids Over Profits does not hold a copy of. They open on Unsilenced's Google Drive. Their whole folder: Innercept.

Wiki entries

  • Innercept Hayden/Coeur d'Alene, ID | 2004-present

Materials and links

Survivor posts and discussion

Reference and research

2 of these from SCIAD NET.

Other links

Record updated . Generated from the Kids Over Profits facility database. Suggest a correction