Facility profile Virginia
Kempsville Center for Behavioral Health Adolescent Residential Treatment Program
Formerly Pines RTC: Kempsville Campus
Kempsville Center for Behavioral Health Adolescent Residential Treatment Program is a program in Norfolk, Virginia, operated by Universal Health Services (UHS).
Timeline
From the records: who ran it and the deals that moved it, its names, and the deaths, incidents, inspection findings, lawsuits and news stories on file. Point at an event, or tap "More about this", for the details.
2010
Universal Health Services (UHS): Bought Psychiatric Solutions, adding its 94 behavioral health facilities
Universal Health Services and Psychiatric Solutions Inc ran Kempsville Center for Behavioral Health Adolescent Residential Treatment Program on either side of the deal.
Universal Health Services (UHS): Bought Psychiatric Solutions, adding its 94 behavioral health facilities November 15, 2010
UHS announced the deal on May 17, 2010, paying $2 billion in cash and taking on $1.1 billion of PSI debt. It completed the acquisition on November 15, 2010. After closing UHS ran 25 acute care hospitals and 102 behavioral health facilities and schools, and PSI brought 94 facilities. ProPublica reported that the combined company would be the largest US operator of inpatient psychiatric care.
2022
State inspectors recorded a serious finding
Physical abuse or assault.
State inspectors recorded a serious finding
Feb 2, 2022: Employee 1 report that they punched Individual 1 in the face. [...] It was shared on the fourth occasion that Employee 1 grabbed Individual 1 by the hair and punched them in the face.
2023
State inspectors recorded 2 serious findings
2 physical abuse or assault.
State inspectors recorded 2 serious findings
Nov 27, 2023: Employee #1 aggressively pushed Individual #1 against wall after having a verbal altercation.
Sep 6, 2023: Employee #1 hit Individual #1 after having a verbal altercation.
2024
State inspectors recorded a serious finding
Physical abuse or assault.
State inspectors recorded a serious finding
Oct 9, 2024: Employee #1 hit Individual #1 on hand.
Serious violations
What state inspectors found and confirmed here, in their own words. Each finding was picked out of the inspection reports and checked by our team before it was listed.
Physical abuse or assault Inspected Oct 9, 2024
Employee #1 hit Individual #1 on hand.
From the VA inspection report. Non-compliance, DBHDS human rights inspection State's report
Physical abuse or assault Inspected Nov 27, 2023
Employee #1 aggressively pushed Individual #1 against wall after having a verbal altercation.
From the VA inspection report. Non-compliance, DBHDS human rights inspection State's report
Physical abuse or assault Inspected Sep 6, 2023
Employee #1 hit Individual #1 after having a verbal altercation.
From the VA inspection report. Non-compliance, DBHDS human rights inspection State's report
Physical abuse or assault Inspected Feb 2, 2022
Employee 1 report that they punched Individual 1 in the face. [...] It was shared on the fourth occasion that Employee 1 grabbed Individual 1 by the hair and punched them in the face.
From the VA inspection report. Non-compliance, DBHDS human rights inspection State's report
Licensing and inspections
- Licensed as
- The Kempsville Center for B.H.; Kempsville Center
- Program
- 2172-14-001
- License category
- Psychiatric residential treatment facility (DBHDS)
- Executive director
- Dana Gillentine
- License expires
- 2028-01-31
- Licensing action
- Active, Triennial
- Phone on file
- (757) 455-0202
- Licensed address
- 860 Kempsville Road, Norfolk, VA 23502
59 inspection reports on file; the serious findings in them are listed above. Search all Virginia reports
The newest 25 reports, by date: 22 findings in 22 reports
- Oct 18, 2026 Investigation: no violation Open report
-
Jun 22, 2026
Human Rights Inspection: 2 standards cited
Open report
1 finding
-
Non-compliance, DBHDS human rights inspection : 12VAC35-115-50. B. (2) In receiving all services, each individual has the right to: 2. Be protected from harm including abuse, neglect, and exploitation.
"Neglect" means failure by a person, program, or facility operated, licensed, or funded by the department, excluding those operated by the Department of Corrections, responsible for providing services to do so, including nourishment, treatment, care, goods, or services necessary to the health, safety, or welfare of an individual receiving care or treatment for mental illness, intellectual disability, or substance abuse. Employee #1 provided individual #1 with incorrect medication #1 in error.
-
-
Jun 22, 2026
Human Rights Inspection: 2 standards cited
Open report
1 finding
-
Non-compliance, DBHDS human rights inspection : 12VAC35-115-50. B. (2) In receiving all services, each individual has the right to: 2. Be protected from harm including abuse, neglect, and exploitation.
"Neglect" means failure by a person, program, or facility operated, licensed, or funded by the department, excluding those operated by the Department of Corrections, responsible for providing services to do so, including nourishment, treatment, care, goods, or services necessary to the health, safety, or welfare of an individual receiving care or treatment for mental illness, intellectual disability, or substance abuse. Employee #1 failed to follow observation rounds policy and individual #1 eloped from facility.
-
-
Jun 16, 2026
Human Rights Inspection: 2 standards cited
Open report
1 finding
-
Non-compliance, DBHDS human rights inspection : 12VAC35-115-70. B. (4) The provider's duties. 4. Providers shall obtain and document in the individual's services record the individual's or his authorized ...
Employee #1 failed to identify that individual #1 LG crossed off consents for medication #1 during admission which resulted in individual #1 receiving against LG wishes.
-
-
Mar 12, 2026
Death or Serious Incident Inspection: 1 standard cited
Open report
1 finding
-
Non-compliance, systemic, DBHDS death or serious incident inspection : 12VAC35-105-160. D. (2) The provider shall collect, maintain, and report or make available to the department the following information: 2. Level II and Level ...
Kempsville Center This regulation was NOT MET (SYSTEMIC) as evidenced by: CHRIS Number: 20260003 Date/Time of Discover: 11/23/2025 8:50PM Enter Date/Time: 02/26/2026 5:57PM Reporting Delay: 2253:7:00 Location Name: Kempsville Center CHRIS Number: 20260004 Date/Time of Discover: 11/23/2025 8:50PM Enter Date/Time: 03/02/2026 3:06PM Reporting Delay: 2346:16:00 Location Name: Kempsville Center CHRIS Number: 20260005 Date/Time of Discover: 03/06/2026 4:00PM Enter Date/Time: 03/08/2026 2:03PM Reporting Delay: 22:3:00 Location Name: Kempsville Center CHRIS Number: 20260006 Date/Time of Discover: 03/06/2026 4:00PM Enter Date/Time: 03/08/2026 3:02PM Reporting Delay: 23:2:00 Location Name: Kempsville Center CHRIS Number: 20260007 Date/Time of Discover: 03/06/2026 7:00PM Enter Date/Time: 03/08/2026 3:31PM Reporting Delay: 20:31:00 Location Name: Kempsville Center Note: As this is provider's second step in the Progressive Citation Cycle for the same regulation within a one-year period, measured on a rolling basis, provider has demonstrated systemic noncompliance. Provider was previously cited for late reporting • The first citation was issued on 5/9/25 and is now non- compliant.
-
-
Mar 12, 2026
Human Rights Inspection: 2 standards cited
Open report
1 finding
-
Non-compliance, DBHDS human rights inspection : 12VAC35-115-50. B. (2) In receiving all services, each individual has the right to: 2. Be protected from harm including abuse, neglect, and exploitation.
"Neglect" means failure by a person, program, or facility operated, licensed, or funded by the department, excluding those operated by the Department of Corrections, responsible for providing services to do so, including nourishment, treatment, care, goods, or services necessary to the health, safety, or welfare of an individual receiving care or treatment for mental illness, intellectual disability, or substance abuse. Employee #1 provided individual #1 with incorrect medication #1 in error.
-
-
Mar 10, 2026
Human Rights Inspection: 2 standards cited
Open report
1 finding
-
Non-compliance, DBHDS human rights inspection : 12VAC35-115-50. B. (2) In receiving all services, each individual has the right to: 2. Be protected from harm including abuse, neglect, and exploitation.
"Neglect" means failure by a person, program, or facility operated, licensed, or funded by the department, excluding those operated by the Department of Corrections, responsible for providing services to do so, including nourishment, treatment, care, goods, or services necessary to the health, safety, or welfare of an individual receiving care or treatment for mental illness, intellectual disability, or substance abuse. Employee #1 failed to ensure safety scissors were locked away from individual #1 after craft activities.
-
-
Feb 3, 2026
Human Rights Inspection: 2 standards cited
Open report
1 finding
-
Non-compliance, DBHDS human rights inspection : 12VAC35-115-50. A. Each individual has a right to exercise his legal, civil, and human rights, including constitutional rights, statutory rights, and the ...
Employee #1 attempted to get individual #1 attacked by another peer.
-
-
Feb 3, 2026
Human Rights Inspection: 2 standards cited
Open report
1 finding
-
Non-compliance, DBHDS human rights inspection : 12VAC35-115-50. A. Each individual has a right to exercise his legal, civil, and human rights, including constitutional rights, statutory rights, and the ...
Employee #1 attempted to get individual #1 to start altercation with another peer.
-
-
Dec 11, 2025
Human Rights Inspection: 2 standards cited
Open report
1 finding
-
Non-compliance, DBHDS human rights inspection : 12VAC35-115-60. B. (2) The provider's duties. 2. Providers shall ensure that all services, including medical services and treatment, are at all times delivered ...
Employee #1 failed to use proper behavioral technique with individual #1.
-
-
Dec 9, 2025
Human Rights Inspection: 2 standards cited
Open report
1 finding
-
Non-compliance, DBHDS human rights inspection : 12VAC35-115-50. B. (2) In receiving all services, each individual has the right to: 2. Be protected from harm including abuse, neglect, and exploitation.
"Neglect" means failure by a person, program, or facility operated, licensed, or funded by the department, excluding those operated by the Department of Corrections, responsible for providing services to do so, including nourishment, treatment, care, goods, or services necessary to the health, safety, or welfare of an individual receiving care or treatment for mental illness, intellectual disability, or substance abuse. Employee #1 provided individual #1 with extra dosage of medication #1 in error.
-
-
Dec 9, 2025
Human Rights Inspection: 2 standards cited
Open report
1 finding
-
Non-compliance, DBHDS human rights inspection : 12VAC35-115-50. B. (2) In receiving all services, each individual has the right to: 2. Be protected from harm including abuse, neglect, and exploitation.
"Neglect" means failure by a person, program, or facility operated, licensed, or funded by the department, excluding those operated by the Department of Corrections, responsible for providing services to do so, including nourishment, treatment, care, goods, or services necessary to the health, safety, or welfare of an individual receiving care or treatment for mental illness, intellectual disability, or substance abuse. Employee #1 did not provide Individual #1 with medication #1 at the designated time.
-
-
Nov 12, 2025
Human Rights Inspection: 2 standards cited
Open report
1 finding
-
Non-compliance, DBHDS human rights inspection : 12VAC35-115-60. B. (2) The provider's duties. 2. Providers shall ensure that all services, including medical services and treatment, are at all times delivered ...
Employee #1 failed to properly observe individual #1 as ordered by the doctor while in the room.
-
-
Nov 12, 2025
Human Rights Inspection: 2 standards cited
Open report
1 finding
-
Non-compliance, DBHDS human rights inspection : 12VAC35-115-50. B. (2) In receiving all services, each individual has the right to: 2. Be protected from harm including abuse, neglect, and exploitation.
"Neglect" means failure by a person, program, or facility operated, licensed, or funded by the department, excluding those operated by the Department of Corrections, responsible for providing services to do so, including nourishment, treatment, care, goods, or services necessary to the health, safety, or welfare of an individual receiving care or treatment for mental illness, intellectual disability, or substance abuse. Employee #1 provided individual #1 with medication #1 in error as medication was not his.
-
-
Oct 3, 2025
Human Rights Inspection: 2 standards cited
Open report
1 finding
-
Non-compliance, DBHDS human rights inspection : 12VAC35-115-50. B. (2) In receiving all services, each individual has the right to: 2. Be protected from harm including abuse, neglect, and exploitation.
"Neglect" means failure by a person, program, or facility operated, licensed, or funded by the department, excluding those operated by the Department of Corrections, responsible for providing services to do so, including nourishment, treatment, care, goods, or services necessary to the health, safety, or welfare of an individual receiving care or treatment for mental illness, intellectual disability, or substance abuse. Employee #1 provided individual #1 with medication #1 in error as mother requested for her not to be on it.
-
-
Oct 3, 2025
Human Rights Inspection: 2 standards cited
Open report
1 finding
-
Non-compliance, DBHDS human rights inspection : 12VAC35-115-50. C. (2) In services provided in residential and inpatient settings, each individual has the right to: 2. Receive nutritionally adequate, varied ...
Employee #1 failed to follow individual #1 diet plan as stated on her special dietary needs form.
-
-
Sep 5, 2025
Human Rights Inspection: 2 standards cited
Open report
1 finding
-
Non-compliance, DBHDS human rights inspection : 12VAC35-115-60. B. (2) The provider's duties. 2. Providers shall ensure that all services, including medical services and treatment, are at all times delivered ...
Employee #1 failed to properly observe individual #1 as ordered by the doctor while in the room.
-
-
May 12, 2025
Human Rights Inspection: 2 standards cited
Open report
1 finding
-
Non-compliance, DBHDS human rights inspection : 12VAC35-115-50. B. (2) In receiving all services, each individual has the right to: 2. Be protected from harm including abuse, neglect, and exploitation.
"Neglect" means failure by a person, program, or facility operated, licensed, or funded by the department, excluding those operated by the Department of Corrections, responsible for providing services to do so, including nourishment, treatment, care, goods, or services necessary to the health, safety, or welfare of an individual receiving care or treatment for mental illness, intellectual disability, or substance abuse. Employee #1 failed to ensure appropriate ratio was maintained which resulted in individual #1 being injured during peer-to-peer altercation.
-
-
May 9, 2025
Death or Serious Incident Inspection: 1 standard cited
Open report
1 finding
-
Non-compliance, DBHDS death or serious incident inspection : 12VAC35-105-160. D. (2) The provider shall collect, maintain, and report or make available to the department the following information: 2. Level II and Level ...
CHRIS Number: 20250008 Date/Time of Discover: 04/19/2025 10:00AM Enter Date/Time: 04/21/2025 11:28AM Reporting Delay: 25:28:00 Location Name: Kempsville Center
-
-
Apr 14, 2025
Human Rights Inspection: 2 standards cited
Open report
1 finding
-
Non-compliance, DBHDS human rights inspection : 12VAC35-115-60. B. (2) The provider's duties. 2. Providers shall ensure that all services, including medical services and treatment, are at all times delivered ...
Employee #1 failed to use proper behavioral management technique with individual #1.
-
- Jan 30, 2025 Unannounced Inspection: no violation Open report
- Jan 30, 2025 Unannounced Inspection: no violation Open report
-
Jan 10, 2025
Human Rights Inspection: 2 standards cited
Open report
1 finding
-
Non-compliance, DBHDS human rights inspection : 12VAC35-115-60. B. (2) The provider's duties. 2. Providers shall ensure that all services, including medical services and treatment, are at all times delivered ...
Employee #1 failed to use proper behavioral management technique with individual #1.
-
-
Nov 8, 2024
Human Rights Inspection: 2 standards cited
Open report
1 finding
-
Non-compliance, DBHDS human rights inspection : 12VAC35-115-50. B. (2) In receiving all services, each individual has the right to: 2. Be protected from harm including abuse, neglect, and exploitation.
"Neglect" means failure by a person, program, or facility operated, licensed, or funded by the department, excluding those operated by the Department of Corrections, responsible for providing services to do so, including nourishment, treatment, care, goods, or services necessary to the health, safety, or welfare of an individual receiving care or treatment for mental illness, intellectual disability, or substance abuse. Individual #1 had an allergic reaction due to employee #1 failing to properly monitor snacks.
-
-
Nov 6, 2024
Human Rights Inspection: 2 standards cited
Open report
1 finding
-
Non-compliance, DBHDS human rights inspection : 12VAC35-115-50. B. (2) In receiving all services, each individual has the right to: 2. Be protected from harm including abuse, neglect, and exploitation.
"Neglect" means failure by a person, program, or facility operated, licensed, or funded by the department, excluding those operated by the Department of Corrections, responsible for providing services to do so, including nourishment, treatment, care, goods, or services necessary to the health, safety, or welfare of an individual receiving care or treatment for mental illness, intellectual disability, or substance abuse. Individual #1 has milk allergy and was given buttermilk pancakes by employee #1.
-
Connections on the network map
The companies, people and programs our research map ties to this program. Open it on the network map.
Names
- Pines RTC: Kempsville Campus
Ownership
- Psychiatric Solutions Inc
We have questions about Kempsville Center for Behavioral Health Adolescent Residential Treatment Program
If you were there, worked there or sent your child there, you can help fill in what our records are missing. Each question takes a moment; skip anything you do not know.